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sales specialist

reservation agent

Minor Hotels

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 As Reservations Officer you will directly support the Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Reservations Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; Familiar with the hotel operations available technology (PMS &amp; RMS) and all distribution channels.
 
 
 &bull; Understand the dynamics of regional &amp; local market, local competitors and events of the destination.
 
 
 
 
 
 
 Additional Information
 
 
 
 
 Reporting into Reservations Manager
 
 
 
</div>

Reservation Agent

Mandarin Oriental

<div>
 
 Reservation Agent
 
 
 
 Mandarin Oriental Muscat is looking for a
 
 Reservation Agent
 
 to join our
 
 Reservation
 
 team.
 
 
 Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
 
 
 Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
 
 
 
 Mandarin Oriental Muscat
 
 
 
 Situated in a prime beachfront location, Mandarin Oriental, Muscat is a chic urban resort that offers 150 stylishly appointed guestrooms and suites, five restaurants and bars, a lush Spa at Mandarin Oriental, and an outdoor swimming pool. The hotel features a one-of-a-kind ballroom boasting spectacular views of the Arabian Sea as well as a variety of banquet and meeting spaces to accommodate social and business events.
 
 
 For those seeking a luxury living experience in one of Muscat&rsquo;s most desirable districts, an exclusive collection of 155 Residences at Mandarin Oriental combine the Group&rsquo;s legendary service, world-class amenities and sweeping sea or mountain views.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Carries out the daily operation/task of Reservations.
 </li>
 <li>
 Ensure that all reservations are keyed in accordingly and all details are accurate and correct in data entry.
 </li>
 <li>
 Sell the rooms via telephone or correspondence and ensure that all information given are correct and appropriate to the guests.
 </li>
 <li>
 To have full knowledge of all rates, (BAR rates, negotiated and promotional etc.), room types, overall hotel product and hotel&rsquo;s primary competition.
 </li>
 <li>
 To answer incoming telephone enquiries in a timely and professional manner in accordance with LQE standards.
 </li>
 <li>
 To perform the task of downloading external reservation systems (GDS, SynXis &amp; other platforms).
 </li>
 <li>
 To check 1- &amp; 3-day VIP arrival lists daily prior to the arrival date, ensuring that relevant information is acquired and fully documented.
 </li>
 <li>
 To check correspondence daily before arrival date and ensure all relevant information is acquired and fully documented.
 </li>
 <li>
 To ensure all VIP and special requests are handled efficiently and accurately.
 </li>
 <li>
 To send confirmations and responses according to MOHG and to ensure a 24-hour enquiry response period to all correspondence.
 </li>
 <li>
 To ensure that filing is up to date.
 </li>
 <li>
 To follow-up No-Shows
 </li>
 <li>
 To check reservations cancellations and credit allowances from the previous day.
 </li>
 <li>
 To communicate daily with the Guest Relations and Front Office departments
 </li>
 <li>
 To send confirmations in accordance with LQE standards
 </li>
 <li>
 To maximize daily occupancy and average rates through effective up selling
 
 
 </li>
 </ul>
 
 Our commitment to you
 
 
 
 <ul>
 <li>
 Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
 </li>
 <li>
 MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
 </li>
 <li>
 Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
 </li>
 <li>
 Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
 </li>
 </ul>
</div>

Reservation Agent - Omani National

IHG Hotels & Resorts

<div>About Us

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.

If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Your Day to Day
As a Reservations Agent, you will be the first point of contact for our guests &mdash; creating lasting impressions through your warm communication and attention to detail. You will:
<ul>
<li>Handle all reservations inquiries through phone, email, and online channels with professionalism and efficiency.</li>
<li>Maximize revenue opportunities by upselling rooms, packages, and hotel services.</li>
<li>Ensure all bookings are processed accurately in the system and aligned with the hotel&rsquo;s standards.</li>
<li>Coordinate with Front Office, Sales, and Revenue teams to ensure seamless guest experiences.</li>
<li>Maintain up-to-date knowledge of room types, rates, and special promotions.</li>
<li>Handle guest requests and complaints courteously and promptly, ensuring guest satisfaction at every stage of their journey.</li>
</ul>
What We Need From You
Ideally, you'll have some or all of the following competencies and experience we're looking for:
<ul><li>Previous experience in Reservations, Front Office, or a customer service-related role in a luxury hotel environment.</li>
<li>Excellent communication and interpersonal skills, with fluency in English (Arabic or other languages are an advantage).</li>
<li>Strong attention to detail and organizational skills.</li>
<li>Familiarity with Opera PMS or similar hotel systems preferred.</li>
<li>A passion for hospitality and a drive to deliver personalized, memorable service.</li>
</ul>
What We Offer

We&rsquo;ll reward all your hard work with competitive salary and benefits.

Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.

So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservation Agent (Omani National)

<div>
 
 About Us
 
 
 
 As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental&reg; brand.
 
 
 Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.
 
 
 If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.
 
 
 
 Your Day to Day
 
 
 
 As a Reservations Agent, you will be the first point of contact for our guests &mdash; creating lasting impressions through your warm communication and attention to detail. You will:
 
 
 <ul>
 <li>
 Handle all reservations inquiries through phone, email, and online channels with professionalism and efficiency.
 </li>
 <li>
 Maximize revenue opportunities by upselling rooms, packages, and hotel services.
 </li>
 <li>
 Ensure all bookings are processed accurately in the system and aligned with the hotel&rsquo;s standards.
 </li>
 <li>
 Coordinate with Front Office, Sales, and Revenue teams to ensure seamless guest experiences.
 </li>
 <li>
 Maintain up-to-date knowledge of room types, rates, and special promotions.
 </li>
 <li>
 Handle guest requests and complaints courteously and promptly, ensuring guest satisfaction at every stage of their journey.
 
 
 </li>
 </ul>
 
 What We Need From You
 
 
 
 Ideally, you'll have some or all of the following competencies and experience we're looking for:
 
 
 <ul>
 <li>
 Previous experience in Reservations, Front Office, or a customer service-related role in a luxury hotel environment.
 </li>
 <li>
 Excellent communication and interpersonal skills, with fluency in English (Arabic or other languages are an advantage).
 </li>
 <li>
 Strong attention to detail and organizational skills.
 </li>
 <li>
 Familiarity with Opera PMS or similar hotel systems preferred.
 </li>
 <li>
 A passion for hospitality and a drive to deliver personalized, memorable service.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 We&rsquo;ll reward all your hard work with competitive salary and benefits.
 
 
 Join us and you&rsquo;ll become part of the global IHG family &ndash; and like all families, all our individual team members share some winning characteristics. As a team, we work better together we trust and support each other, we do the right thing, and we welcome different perspectives. You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.careers.ihg.com to find out more about us.
 
 
 So go on - show us how your passion and personality are the perfect fit to deliver memorable experiences to our guests.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Kempinski Hotels

<div>
 
 
 Application Deadline:
 
 21 January 2026
 
 
 
 Department:
 
 Sales &amp; Marketing
 
 
 
 Location:
 
 Oman - Muscat
 
 
 
 
 Description
 
 
 
 Executive in charge of reaching the targeted goals as defined in the Sales &amp; Marketing Plan.
 
 
 Responsible for orienting and following up to materialise the budgeted revenues of respective segments through existing clientele and key prospects.
 
 
 This position focuses on hotel&rsquo;s national and international key accounts / key prospects base.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Supervise preparations and definition of the Sales &amp; Marketing Plan and manual for the department and participate in setting up the sales &amp; marketing policies, procedures and objectives.
 </li>
 <li>
 Determine the corporate/travel trade marketing and sales strategy related to pricing and promoting to meet the objectives outlined in the Sales &amp; Marketing Plan.
 </li>
 <li>
 Clearly understand and communicate the Corporate and Regional Strategic Sales Objectives to the Sales &amp; Marketing team.
 </li>
 <li>
 Handle budgets for miscellaneous sales activities and promotions.
 </li>
 <li>
 Actively involved in the recruitment of all members of the Sales &amp; Marketing Team in conjunction with People Services.
 </li>
 <li>
 Identify, retain and develop Talent within the team.
 </li>
 <li>
 Ensure that regular and appropriate communication is carried out with the Global Sales Offices that assist the Hotel Sales &amp; Marketing team in achieving their goals.
 </li>
 <li>
 Carry out on-boarding for all Sales &amp; Marketing colleagues.
 </li>
 <li>
 Follow the sales and marketing results (accounts&rsquo; room night productivity, revenue, etc.) and propose corrective actions if needed.
 </li>
 <li>
 Maintain and maximize the utilization of all automated sales and reservations systems involved with group business.
 </li>
 <li>
 Supervise the existence of an efficient follow-up on all leads to maintain a good relationship and generate group/individual leads for the hotel.
 </li>
 <li>
 Maintain permanent files for all corporate, group and travel trade account with strong room/night potential.
 </li>
 <li>
 Maintain and improve the efficiency of reservation centers, to ensure that information in reservation system&rsquo;s database is updated. Coordinate such insertions to be realized correctly with the Reservations Manager.
 </li>
 <li>
 Through various tools (e.g. media, social events, gatherings with competition etc.), explore economical data, new developments in certain companies&rsquo; structures, new assignments, industrial complexes, new business centers, new projects which all could be of interest and benefit of the hotel and distribute this information to relevant staff.
 </li>
 <li>
 Keep close follow up on developments of the competitor hotels (occupancy, structural alterations, renovation, special campaigns, rate promotions, marketing efforts, theme events etc.). Also explore and compare corporate traffic amongst the competition.
 </li>
 <li>
 Propose ideas for promotional materials to be distributed during sales calls, international trade shows and for other promotional activities.
 </li>
 <li>
 Supervise (and handle when necessary) the group and individual reservation requests. Follow-up the progress of the booked business.
 </li>
 <li>
 Set up the corporate rates for local/international companies / travel trade accounts as well as other commercial accounts.
 </li>
 <li>
 Collaborate with all local and overseas customers, make personal calls to accounts and trace potential customers.
 </li>
 <li>
 Supervise the existence of an efficient customer database system (SFA), which will be capable of identifying to report sales calls and other sales activities and maintain a vigorous updating exercise in certain periods of time.
 </li>
 <li>
 Maintain a fair account distribution amongst the sales employees who will be responsible to manage (visit, handling complaints, update information and follow up) their own account group.
 </li>
 <li>
 Cascade all relevant key information to the Sales &amp; Marketing team.
 </li>
 <li>
 Update customers with the latest development of the hotel and inform hotel management of all changes in the customer profile.
 </li>
 <li>
 Propose and coordinate the promotional activities undertaken by sales department and / or Food &amp; Beverage.
 </li>
 <li>
 Supervise the coordination with the other department heads to ensure quality of guest / group satisfaction
 </li>
 <li>
 Project and prepare the participation procedure for domestic or international trade shows, fairs, exhibitions, workshops, road-shows, sales blitzes etc. and participate in such professional business related events.
 </li>
 <li>
 Supervise the quotations of group and travel agency rates as well as international corporate rates offered for multinational companies (directly or through travel consortia&rsquo;s). Make sure that the respective Kempinski Global Sales Offices are informed of such quotations.
 
 
 
 </li>
 </ul>
 
 About Kempinski
 
 
 
 Founded in Germany in 1897, Kempinski Hotels has long reflected the finest traditions of European hospitality. Today, as ever, Kempinski is synonymous with distinctive luxury.
 
 
 Located in many of the world's most well-known cities and resorts, the Kempinski collection includes hotels in a grand manner, pace-setting modern establishments and older hotels of individual charm. All blend gracefully into their surroundings and offer luxurious accommodation, superb cuisine and unrivalled facilities - complemented by impeccable service.
 
 
 For leisure and business guests alike, the name Kempinski has long been synonymous with style, mobility and efficiency. Put simply, they are the first choice for the discerning individual.
 
 
 In addition to operating many of the finest city hotels in the world, Kempinski is a name that can now be found in many exciting resort locations, each combining local flair and ambience with the international standards of service and luxury that Kempinski guests have come to expect.
</div>

Director Of Sales & Marketing

<div>
 
 Founded in 1933 in Portugal, Tivoli Hotels &amp; Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
 
 
 
 
 
 
 Job Description
 
 
 
 
 As IT Executive, the implementation and upkeep of the Property Management System (Opera) will be your main responsibility. You will need to ensure that the PMS is up to date with the most current version as instructed by Corporate IT, then assist authorized users in relation to hotel operations and support team members with their personal computers. You are responsible for the coordination and timely handling of any software fault reports or enhancement requests as well as to provide technical assistance to internal and external audit staff.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 &bull; Graduate from work-related School/University
 
 
 &bull; Preferable prerequisite is four years experience in hotel business.
 
 
 &bull; Deep knowledge in computer: Hardware, Software, Data Base, and Networking.
 
 
 &bull; Well experienced in systems design, analysis and project implementation, central reservation system, back office modules and interfaces.
 
 
 
</div>

IT Executive

Epergne Solutions

<div>
 
 
 
 Job Role
 
 : -Helpdesk Agent
 
 
 
 
 
 
 Job Location
 
 : - Muscat, Oman
 
 
 
 
 
 
 Experience
 
 : -1+ Years
 
 
 
 
 
 Role Summary
 
 
 The Helpdesk Agent provides first-level IT support to end users, ensuring timely resolution of incidents, system reliability, and high service quality.
 
 
 Key Responsibilities
 
 <ul>
 <li>
 Provide first-level technical support to end users
 </li>
 <li>
 Troubleshoot and resolve hardware, software, network, and application issues
 </li>
 <li>
 Perform regular maintenance and updates on IT systems
 </li>
 <li>
 Monitor system performance and alerts, responding to potential risks
 </li>
 <li>
 Manage and track IT asset and inventory records
 </li>
 <li>
 Document incidents, resolutions, and support activities
 </li>
 </ul>
 
 Key Skills
 
 <ul>
 <li>
 End-user IT support and troubleshooting
 </li>
 <li>
 Operating systems, networks, and application support
 </li>
 <li>
 IT system maintenance and monitoring
 </li>
 <li>
 IT asset and inventory management
 </li>
 <li>
 Clear communication and customer service skills
 </li>
 </ul>
 
 Requirements
 
 <ul>
 <li>
 Minimum 1 year of experience in helpdesk or IT support roles
 </li>
 <li>
 Strong knowledge of operating systems, networking, and applications
 </li>
 <li>
 Ability to troubleshoot and resolve technical issues efficiently
 </li>
 <li>
 Good documentation and communication skills
 </li>
 <li>
 
 CompTIA A+, CompTIA Network+, and ITIL Foundation
 
 certifications (preferred)
 </li>
 </ul>
 
</div>

Helpdesk Agent

Explore 19+ Reservation agent in Muscat Jobs In Muscat Jobs In Muscat this January. Find roles across top companies and apply now to boost your career.

19 reservation agent jobs IN Muscat Jobs In Muscat Jobs In Muscat

Reservation Agent

Reservation Agent - Omani National

Reservation Agent (Omani National)

Reservation Agent (Omani National)

Director Of Sales & Marketing

IT Executive

Helpdesk Agent