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reservation agent

RTC-1 Employment Services

The Role
 Position Title: Reservation Agent – Travel and Tourism (4 Vacancies) Employment Type: Full Time Salary: up to 5K AED all-inclusive depending on experience and qualifications Job Location: Dubai, UAE About the Client: A Dubai-based travel company with 20+ years of experience delivering exceptional holiday experiences worldwide. Job Description: • Handle reservations for flights, hotels, tours, and holiday packages accurately and efficiently using travel booking platforms/software • Provide exceptional service to clients via phone, email, and chat; resolve inquiries, issues, and special requests promptly and professionally. • Ensure all bookings comply with airline, hotel, and regulatory requirements; prepare itineraries, tickets, and travel documents accurately. • Coordinate with sales, operations, and suppliers to confirm bookings, update availability, and provide management with booking trends and client feedback.
 
Requirements
 <ul>
<li>Open to Tagalog speakers, 32 years and below • Minimum 2–3 years of experience as a reservation agent or in travel and tourism customer service. • Excellent verbal and written communication skills, with the ability to interact professionally with clients and suppliers. • Proficient in travel booking systems, MS Office, strong organizational, problem-solving, and multitasking abilities, with attention to detail and a client-focused mindset.</li>
</ul>
About the company
 RTC-1 Employment Services is a licensed recruitment firm based in Dubai, UAE. Our team has been in the market since 2004 and we are supporting various industries with their staffing needs across the Middle East and Africa.

Reservation Agent

Swissotel

<div>Company Description 
Swissotel Al Ghurair &amp; Swissotel Living Al Ghurair Hotel is a 620-room-and-suite upper upscale property. Catering for both business and leisure clientele. The hotel is located in Deira in the heart of Dubai and within easy reach of major tourist landmarks, leisure destinations and city services. It is linked to the Al Ghurair Shopping Centre, only 3 stops away on the Dubai Metro from the Dubai World Trade Centre and a 10 minute drive from Dubai International Airport. 
Job Description 
As a Reservation Agent you are responsible for handling incoming calls and inquiries to the reservation department in a professional, efficient, and friendly manner.
What&rsquo;s in it for you:<ul><li>
Employee benefit card offering discounted rates in Accor worldwide</li><li>
Learning programs through our Academies</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Environmental Social and Governance activities</li></ul>
What you will be doing:<ul><li>
Answer the phone within 3 rings utilizing company approved standard of greeting, followed by reservations script in handling the Guest inquiry for Hotel room reservation or other inquiry about the facilities of the Hotel; handle other reservation inquiries via fax, email and other channels as directed according to standard operating procedures</li><li>
Process the reservations by entering the information accurately in the property management system; follow up with reservation confirmations, modifications, cancellations and make the changes in the system as applicable; make sure information is entered according to standard operating procedures and standards</li><li>
Responsible for keeping accurate paper transactions, and recording of any specific requirement in terms of reservation requests, amenities; special request; advance deposit; complete daily call conversion sheets of their individual shift; compile reports as directed by the Manager or Supervisor of the department</li><li>
Have full knowledge of Hotel facilities, and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings</li><li>
Participate and comply with any training and reservation programs, such as up-selling, cross selling other sister hotels to increase revenue for the Hotel and company</li><li>
Operate in a safe and environmentally friendly way to protect guests&rsquo; and employees&rsquo; health and safety, as well as protect and conserve the environment</li></ul>
Comply with the hotel environmental, health and safety policies and procedures 
Qualifications 
<ul><li>
Previous experience in hospitality industry is preferred</li><li>
Strong communication skills</li><li>
Excellent customer service and communication skills</li><li>
Strong interpersonal skills and the ability to handle guest inquiries and complaints professionally</li><li>
Proficiency in using reservation software and booking systems will be a strong advantage</li><li>
Familiarity with Opera, Microsoft Office and other relevant software applications</li><li>
Effective time management skills, detail-oriented</li><li>
Ability to work well in a team and collaborate with other hotel departments</li></ul> 

Additional Information 
Visa requirements:
Please note that you must be eligible to live and work in Dubai. Swissotel Al Ghurair &amp; Swissotel Living Al Ghurair will cover visa costs and flights for selected candidates from place of origin.
Our commitment to Diversity &amp; Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
Guided by our purpose &ldquo;Pioneering the Art of Responsible Hospitality, Connecting Cultures, with Heartfelt Care.&rdquo; we empower every team member to bring their passion and creativity to life.
At Accor, we believe that hospitality is a work of heart. We understand the ways in which individual passion for our work and a shared sense of accomplishment create a more rewarding experience for our guests. We foster this culture through a diverse and inclusive workplace that values the contribution of each and every member of our team. We are committed to taking positive action in terms of business ethics and integrity, responsible tourism, sustainable development, community outreach, and diversity and inclusion. With an expansive portfolio of iconic hotels and brands, Accor offers boundless opportunities for career advancement and professional development across the globe.
Joining the team where you can be all you are, grow and create your path, work with purpose, and enjoy and feel valued.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #HOSPITALITY IS A WORK OF HEART</div>

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
KEY DUTIES AND RESPONSIBILITIES
Please note that this is not an exhaustive list of everything that needs to be done. Anantara team members always find new ways to look after the business, their guests, and their colleagues. Within this, the key responsibilities for this position are:<ul><li>
Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.</li><li>
Adhere to all Standard Operating Procedures.</li><li>
Take personal responsibility for driving upselling, achieving set revenue targets by months.</li><li>
Be fully aware at all times of the Selling Strategy, rates, packages, groups and booking status of the hotel.</li><li>
Process and respond within 24 hours to all reservation requests and inquiries according to company standards.</li><li>
Handle daily trace/follow up reports according to departmental requirements.</li><li>
Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.</li><li>
Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.</li><li>
Understand and apply hotel policies for no-shows, cancellation, credit and pre-payment policies.</li><li>
To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets &amp; promotion, spa and health club, and other services and facilities.</li><li>
Take personal responsibility for maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.</li><li>
Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honoured.</li><li>
Maintain a motivational working environment within the department, and with other colleagues in the hotel</li><li>
Understand how the Sales office, Group Sales Department and Front Desk relate to the Reservation Department.</li><li>
Be knowledgeable about local seasonality and events.</li><li>
Proactively promote other sister properties of Minor International.</li><li>
Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.</li><li>
To provide assistance and friendly gesture to local representatives of tour operators and travel agencies.</li><li>
Taking, amending and cancel reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the hotel</li><li>
To attend hotel events, daily shift briefings and training to improve professional skills</li></ul>
#LI-MH1 
Qualifications 
<ul><li>
Minimum 2 years' experience in a 5* hotel &amp; resort</li><li>
Fluency in English; additional language(s) a plus</li><li>
Excellent communication and interpersonal skills</li><li>
Strong attention to detail and ability to multitask</li><li>
Customer service-oriented with a positive attitude</li><li>
Flexibility to work in shifts, including weekends and holidays</li><li>
Ability to work well under pressure and meet sales targets</li></ul></div>

Accor

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
<ul><li>
Have a thorough knowledge of the entire hotel services and facilities</li><li>
Answer inquiries of room rates, outlets and room locations.</li><li>
To be totally familiar with all aspects of the reservation systems</li><li>
Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation</li><li>
Post advance deposits and keep accurate records of deposits</li><li>
Process rooming lists and group blocks and indicate special requests and billing procedures</li><li>
File and process reservations correspondence, make certain all files are current and in order.</li><li>
Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department.</li><li>
Abide by the hotels policies and procedures</li><li>
Be familiar with changes in the rates and group enquiries</li><li>
Complete daily shift task list and aid others</li><li>
To be aware of inventory management and keep a constant check on the room types available throughout the day</li><li>
To have an understanding of departmental goals and projections for average rate and occupancy</li><li>
Accommodate and document special requests in an accurate and efficient manner.</li><li>
Determine the most appropriate room type to meet guest requirements and maximize room rate.</li><li>
Explain guarantee and cancellation policies to callers.</li><li>
Describe room accommodations and benefit feature sale amenities to guests.</li><li>
Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.</li><li>
Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).</li><li>
Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.</li><li>
Identify guest reservation needs by asking open-ended questions to obtain all necessary information.</li><li>
Follow &quot;up selling&quot; techniques and sales strategies in order to maximize property revenue.</li><li>
Identify repeat guests using appropriate codes</li><li>
Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions.</li><li>
Carry out any other reasonable task (which may not be stated here) as requested.</li><li>
Assist in Task Force Teams for new openings.</li><li>
Be proactive and use good judgement when dealing with challenging situations</li><li>
Act with professionalism and integrity</li><li>
Be transparent in your motives, methods and expected results</li><li>
Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division</li><li>
Conduct business honestly &amp; fairly</li><li>
Keep sensitive information confidential</li></ul> 

Qualifications 
<ul><li>
Your experience and skills include:</li><li>
Guest focused personality is essential</li><li>
Minimum one year experience with the same position in a 5 star hotel</li><li>
High School Degree</li></ul> 

Additional Information 
experience is an asset 
Prior experience working with Opera or a related system 
Strong interpersonal and problem solving abilities 
Fluency in English, additional languages are a plus</div>

<div><div>Company Description</div> 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster.<div> 
Job Description</div> 
<ul><li>
Have a thorough knowledge of the entire hotel services and facilities</li><li>
Answer inquiries of room rates, outlets and room locations.</li><li>
To be totally familiar with all aspects of the reservation systems</li><li>
Handle all reservation requests using good listening and communication skills to secure information necessary to complete a reservation</li><li>
Post advance deposits and keep accurate records of deposits</li><li>
Process rooming lists and group blocks and indicate special requests and billing procedures</li><li>
File and process reservations correspondence, make certain all files are current and in order.</li><li>
Have knowledge of Front desk, Sales and Accounts departments and how they relate to the Reservations department.</li><li>
Abide by the hotels policies and procedures</li><li>
Be familiar with changes in the rates and group enquiries</li><li>
Complete daily shift task list and aid others</li><li>
To be aware of inventory management and keep a constant check on the room types available throughout the day</li><li>
To have an understanding of departmental goals and projections for average rate and occupancy</li><li>
Accommodate and document special requests in an accurate and efficient manner.</li><li>
Determine the most appropriate room type to meet guest requirements and maximize room rate.</li><li>
Explain guarantee and cancellation policies to callers.</li><li>
Describe room accommodations and benefit feature sale amenities to guests.</li><li>
Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.</li><li>
Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).</li><li>
Assign confirmation/cancellation numbers and clearly relay this information to callers, giving them the option of emailing and/or faxing these numbers.</li><li>
Identify guest reservation needs by asking open-ended questions to obtain all necessary information.</li><li>
Follow &quot;up selling&quot; techniques and sales strategies in order to maximize property revenue.</li><li>
Identify repeat guests using appropriate codes</li><li>
Any other duties as may reasonably be requested by the management team including assistance for large events or hotel functions.</li><li>
Carry out any other reasonable task (which may not be stated here) as requested.</li><li>
Assist in Task Force Teams for new openings.</li><li>
Be proactive and use good judgement when dealing with challenging situations</li><li>
Act with professionalism and integrity</li><li>
Be transparent in your motives, methods and expected results</li><li>
Own mistakes and share your knowledge to prevent a repetition of the same error within your department or division</li><li>
Conduct business honestly &amp; fairly</li><li>
Keep sensitive information confidential</li></ul><div> 
Qualifications</div> 
<ul><li>
Your experience and skills include:</li><li>
Guest focused personality is essential</li><li>
Minimum one year experience with the same position in a 5 star hotel</li><li>
High School Degree</li></ul><div> 
Additional Information</div> 
experience is an asset 
Prior experience working with Opera or a related system 
Strong interpersonal and problem solving abilities 
Fluency in English, additional languages are a plus</div>

Minor Hotels

<div>Company Description 
NH Collection Dubai The Palm: Eclectic Elegance on Palm Jumeirah
Feel the ambiance at our exciting new hotel on Palm Jumeirah. Sitting on the exclusive West Beach, NH Collection Dubai The Palm gives easy access to the nearby Nakheel Mall.
Our new property is brimming with energy and chic touches of authentic local character. The new 14-storey property is offering 227 hotel guest rooms and suites and 306 serviced apartments.
Guests are just a short journey from all Dubai&rsquo;s top attractions, including the Burj Khalifa, Dubai Mall, and Dubai Marina. Our sunset-facing rooftop infinity pool and its elegant bar and lounge is the perfect place to feel relaxed between exploring. Those seeking a more stimulating atmosphere can indulge at the hotel&rsquo;s lively sports bar, set to be one of the new &lsquo;go to&rsquo; spots in Dubai. 
Job Description 
As Reservations Officer you will directly support the Reservation Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. Further you will assist the Front Office Manager for driving up- selling within the property and to ensure optimal use of all distribution channels, e.g. IBE, GDS, Tour Operators, Small Luxury Hotels, Regional and Corporate Sales Offices. 
Qualifications 
<ul><li>
Familiar with the hotel operations available technology and all distribution channels.</li><li>
Understand the dynamics of regional &amp; local market, local competitors and events of the destination.</li></ul></div>

City Seasons Dubai Hotel

About City Seasons HotelEstablished in UAE in 2005, City Seasons Hotels currently owns and operates 6 properties in Abu Dhabi, Al Ain, Dubai, and Muscat.Highly committed to customer service and attention to detail, City Seasons Hotels have already built a strong reputation amongst international travelers and mainly visitors from GCC countries who enjoy the family atmosphere of the Hotels and Suites as well as their prime location in the heart of the city. The Group currently boasts 1,460 rooms.Founded by Sheikh Ahmed Musallam Bin Ham, City Seasons Hotels commenced its journey in 2005. The owners' ambition was to establish hotels that are elegant and stylish yet cozy with a focus on quality, luxury and great value.Today, City Seasons Group of Hotels counts &#64257;ve 4-star properties in Abu Dhabi, Dubai, Al Ain, and Muscat, with their &#64257;rst 5-star hotel, The Royal Rose in Abu Dhabi.MAIN RESPONSIBILITIES:<ul><li>Telephone should be answered as per the hotel standard.</li><li>Ensure all reservations are entered correctly in the computer.</li><li>To check next days arrival list and put traces wherever required.</li><li>To make sure system is updated with correct rates.</li><li>Make sure that the VIP lists are prepared daily.</li><li>Concierge / Front Desk to be informed of same day.</li><li>Confirmations on reservations are responded to within the agreed time limits.</li><li>Reservation makers are entered accurately to monitor productivity.</li><li>To monitor room position for later dates and to communicate the Sold-Out and On-Request dates to the FOM.</li><li>Ensure all group reservations are entered correctly with details of Voucher, rooming list, meal plan, arrival and departure details.</li><li>To keep relevant departments informed of group requirements.</li><li>To check group requirements prior to arrival.</li><li>To assist whenever needed, on group check-ins.</li><li>To action all incoming correspondence and to be filed in a correct manner.</li><li>To be familiar with hotel credit policy and implement according to standards laid down.</li><li>To attend departmental Training classes regularly and also keep sharing the same information with the staff.</li><li>To strive to anticipate client needs whenever possible to enhance quality service and in turn enhance client satisfaction.</li><li>To assist department manager in maintaining effective communication.</li><li>To comply with all Hotel Policies and Procedures.</li></ul>Job Type: Full-timePay: From AED1.00 per month

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460 reservation agent jobs IN United Arab Emirates

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