spa receptionist

agent-front desk

director of front office Jobs in Istanbul Turkey

director of front office

en - reservation agent Jobs in Istanbul Turkey

en - reservation agent

front desk agent

reservations agent

Accor

<div>Company Description 
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist&reg;, and let your heart guide you in this world where life beats faster. 
Job Description 
The Reservation Agent is responsible for handling all reservation inquiries, ensuring the highest level of personalized guest service, and maximizing room revenue through effective sales techniques. This role requires a strong understanding of the luxury hospitality standards, attention to detail, and a proactive approach in anticipating guest needs. 
Key Responsibilities:<ul><li>
Handle all individual and group reservation requests via phone, email, and online channels in a timely and professional manner.</li><li>
Ensure all reservations are accurately entered into the system with complete guest details and preferences.</li><li>
Maintain an up-to-date knowledge of room types, rates, packages, and promotions.</li><li>
Demonstrate comprehensive knowledge of the property, facilities, and brand standards to effectively upsell and cross-sell.</li><li>
Collaborate closely with Front Office, Sales, and Revenue teams to optimize room inventory and maximize revenue.</li><li>
Follow company policies and procedures regarding payment, cancellation, and data privacy.</li><li>
Anticipate and fulfill guest preferences to deliver a bespoke luxury experience.</li><li>
Handle VIP and special request bookings with extra care and discretion.</li><li>
Prepare daily, weekly, and monthly reservation reports as required.</li><li>
Maintain excellent communication and relationship with travel agents, corporate clients, and internal departments.</li><li>
Participate in training sessions and contribute to continuous service improvement initiatives.</li></ul> 
Qualifications 
J<ul><li>
Minimum 2 years of experience in a similar role within a luxury or 5-star hotel environment.</li><li>
Excellent communication skills, both written and verbal (English required; additional languages are a plus).</li><li>
Strong knowledge of Opera PMS, CRM systems, and online booking channels.</li><li>
Detail-oriented with strong organizational and multitasking abilities.</li><li>
Sales-driven and guest-oriented mindset with a warm, polished attitude.</li><li>
Ability to remain calm and professional under pressure.</li><li>
Flexibility to work in shifts, including weekends and holidays.</li></ul> 
Additional Information 
Core Competencies:<ul><li>
Guest Centricity</li><li>
Luxury Service Mindset</li><li>
Sales &amp; Revenue Awareness</li><li>
Communication &amp; Team Collaboration</li><li>
Problem Solving &amp; Adaptability</li></ul></div>

EN - Reservation Agent

Raffles

<div>Company Description 
Raffles Hotels &amp; Resorts is a world-renowned luxury hospitality brand, known for timeless elegance, legendary service, and unforgettable guest experiences. Each Raffles hotel is more than a destination &mdash; it is a story waiting to be discovered.
At Raffles Istanbul, modern luxury meets the rich spirit of a city where continents connect. With effortless grace, contemporary design blends with traditional elegance, creating a unique sense of place that mirrors Istanbul&rsquo;s vibrant energy and deep history.Perched above the Bosphorus, within the heart of Zorlu Center &mdash; Istanbul&rsquo;s hub for art, fashion, and gastronomy &mdash; Raffles Istanbul offers sweeping views from the Black Sea to the Marmara Sea, embracing the shimmering waters and three iconic bridges between Europe and Asia. Here, every moment is transformed into an extraordinary memory, shaped by genuine warmth, sophistication, and heart.
Joining Raffles means joining a brand with a rich history, a prestigious reputation, and limitless opportunities for growth. You will be part of a global family where your talents are recognized, your individuality celebrated, and your career supported. Discover your potential and craft a rewarding future with Raffles.
At Raffles, this journey is guided by a clear philosophy:<ul><li>
Start with Respect &mdash; Respect creates a foundation for positive relationships.</li><li>
Belonging follows &mdash; When people feel respected, they are more likely to feel they belong.</li><li>
This leads to Integrity &mdash; A sense of belonging inspires trust and a deep commitment to doing what&rsquo;s right.</li><li>
Empowerment then becomes possible &mdash; With trust and integrity in place, people feel empowered to make decisions and take action.</li><li>
Finally, this journey brings us to Excellence &mdash; Empowerment fosters the motivation and confidence needed to achieve our highest standards.</li></ul> 
Job Description 
We are seeking passionate, guest-oriented team member with strong communication skills, attention to detail, and a proactive mindset to join our luxury hospitality team. Ideal candidate should have at least 1 year of experience in Reservations and PBX, proficiency in Opera, and the ability to thrive in a dynamic, positive work environment. 
Qualifications 
<ul><li>
Passion for luxury hospitality and exceptional service</li><li>
Strong interpersonal and communication skills</li><li>
Attention to detail and commitment to excellence</li><li>
Ability to work as part of a diverse, dynamic team</li><li>
Previous experience in a luxury hotel environment is an asset</li><li>
A proactive, solution-oriented approach</li><li>
Minimum of 1 year experience in Hotel or Resort, as Reservations &amp; PBX Agents.</li><li>
Strong knowledge of Opera &amp; Microsoft Office</li><li>
Proficiency in organizational planning with the ability to multi-task</li><li>
Must be guest service oriented</li><li>
Self-motivated, creative and confident, with a highly energetic personality</li><li>
Degree in Tourism Management, Hotel Management, or a related field</li><li>
A team player with a positive attitude</li></ul> 

Additional Information 
Privacy Notice for Job Applicants
Zorlu Yap&#305; Yat&#305;r&#305;m Anonim &#350;irketi Zorlu Center Otelcilik &#350;ubesi, located at Levaz&#305;m Mah. Vadi Cad. Zorlu Center No:2 &#304;&ccedil; Kap&#305; No: 170 Be&#351;ikta&#351;/&#304;stanbul, acting as a data controller (the &quot;Company&quot; / &quot;Zorlu&quot;), places the utmost importance on the protection of your personal data.
Accordingly, our Company processes the personal data of job applicants in full compliance with the provisions of the Personal Data Protection Law No. 6698 (the &quot;Law&quot; / &quot;PDPL&quot;).
For detailed information on how your personal data is processed, please refer to our Privacy Notice for Job Candidates. 
https://rafflesistanbul.guestservice.app/blank/153/51772</div>

Reservation Agent

HSH Group (owner and operator of The Peninsula Hotels)

<div><div>Set along the dazzling Bosphorus waterfront in the historic district of Karak&ouml;y, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings &ndash; three of them historic and beautifully restored &ndash; and welcomes guests arriving by land or sea.</div> 
<div></div>
<ul>
<li>An exceptional opportunity to join our high-profile hotel in Istanbul.</li>
<li>The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees.</li>
<li>Be a part of the highly experienced team.</li></ul> 
<div> 
Key accountabilities</div> 
<div></div>
<ul>
<li>Responsible for all outgoing and incoming customer calls, verifying accuracy and handling emergency issues.</li>
<li>Ensuring that all calls are handled overseeing Restaurant, SPA and Hotel Reservations</li>
<li>Representing the hotel in accordance with all Peninsula Standards and Service Principles</li></ul> 
<div></div>
<div>
General requirements</div> 
<div></div>
<ul>
<li>Minimum 1-year experience in a similar role within Front Office or Reservations in a Luxury Hotel environment with similar standards and expectations.</li>
<li>Thorough knowledge of customer service needs and techniques.</li>
<li>Excellent communication, time management, organisational skills, highly adaptable with a focus on problem solving, naturally positive.</li>
<li>Excellent time management, organisational skills, highly adaptable with a focus on problem solving, naturally positive.</li>
<li>Fluent English communication proficiency. Expertise in a second language would be desirable.</li></ul> 
<div></div>
<div>
We look forward to welcoming you to the Peninsula family and receiving your resume.</div></div><div></div>

Guest Communication Executive (Reservation)

Marriott International

<div>Additional Information 
Job Number25180624 
Job CategoryReservations 
LocationThe St. Regis Istanbul, Mim Kemal Oke Cad No 35, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34367 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. 
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Combining timeless glamour with a vanguard spirit, St. Regis Hotels &amp; Resorts is committed to delivering exquisite experiences at more than 50 luxury hotels and resorts in the best addresses around the world. Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service. We invite you to explore careers at St. Regis. In joining St. Regis, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Reservations Supervisor

&#304;&#351; Tan&#305;m&#305;: Otelimizin Rezervasyon Departman&#305;&rsquo;nda g&ouml;revlendirilmek &uuml;zere, misafir memnuniyetini &ouml;n planda tutan, ileti&#351;imi g&uuml;&ccedil;l&uuml;, dikkatli ve &ccedil;&ouml;z&uuml;m odakl&#305; Rezervasyon G&ouml;revlisi ar&#305;yoruz.G&ouml;rev ve Sorumluluklar:<ul><li>Telefon, e-posta ve &ccedil;evrim i&ccedil;i kanallardan gelen rezervasyon taleplerini kar&#351;&#305;lamak,</li><li>Rezervasyon sistemine do&#287;ru ve eksiksiz giri&#351; yapmak,</li><li>Misafir taleplerini analiz ederek uygun oda ve fiyat tekliflerini sunmak,</li><li>Sat&#305;&#351; f&#305;rsatlar&#305;n&#305; de&#287;erlendirerek doluluk oran&#305;n&#305; maksimize etmek,</li><li>Misafir memnuniyetini sa&#287;lamak i&ccedil;in ilgili departmanlarla etkin ileti&#351;im kurmak,</li><li>G&uuml;nl&uuml;k raporlamalar&#305; yapmak ve rezervasyon kay&#305;tlar&#305;n&#305; g&uuml;ncel tutmak.</li></ul>Aranan Nitelikler:<ul><li>Tercihen Turizm ve Otelcilik b&ouml;l&uuml;mlerinden mezun,</li><li>Benzer pozisyonda en az 1 y&#305;l deneyimli,</li><li>MS Office programlar&#305;na ve otel rezervasyon sistemlerine h&acirc;kim,</li><li>&#304;yi derecede &#304;ngilizce bilen (ikinci yabanc&#305; dil tercih sebebidir),</li><li>Dikkatli, planl&#305; ve tak&#305;m &ccedil;al&#305;&#351;mas&#305;na yatk&#305;n,</li><li>Misafir odakl&#305; d&uuml;&#351;&uuml;nebilen ve ileti&#351;im becerileri y&uuml;ksek.</li></ul>&Ccedil;al&#305;&#351;ma &#350;artlar&#305;:<ul><li>Tam zamanl&#305;, vardiyal&#305; &ccedil;al&#305;&#351;ma d&uuml;zeni,</li></ul>&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: 30.000,00TRY - 35.000,00TRY ayl&#305;k

Rezervasyon Görevlisi

MARD-İNN HOTEL

MARD &#304;NN HOTEL DE REZARVASYON DEPARTMANIN DA BAYAN PERSONAL ARAMAKTAYIZREZARVASYON TK&#304;P&#304; SAT&#304;&#350; TAK&#304;P&#304;P YAPAB&#304;L&#304;RTELEFON LARA BAKAB&#304;LECEK&#304;KNA KAB&#304;L&#304;YET&#304; Y&Uuml;KSEKYABANCI D&#304;L&#304; OLANS&#304;STEM OTEL KULLANAB&#304;LEN VEYA KULLANMAYAN&#304;NTERNET SATI&#350; TECR&Uuml;BES&#304; OLAN ( BOOK&#304;NG )KEND&#304; OF&#304;S&#304; OLACAKS&#304;GARA &#304;&Ccedil;MEYEN TERC&#304;H&#304;M&#304;ZD&#304;R&#304;&#351; T&uuml;r&uuml;: Tam zamanl&#305;Maa&#351;: ayl&#305;k 40.000,00TRY

REZRVASYON

ING Türkiye

<div>
 
 We are looking for a
 
 Senior AI Engineer
 
 with a strong software engineering background and deep expertise in generative AI, multi-agent system design, guardrails, monitoring, and evaluation methodologies.
 
 
 
 
 
 You will work in a
 
 AI Team
 
 focused on developing internal AI agents, automation workflows, and an AI orchestration platform that will support the productivity of our engineers across the organization and build, and scale our internal AI agent ecosystem from the ground up.
 
 
 This role is hands-on, impactful, and ideal for someone who wants to build real production AI systems.
 
 
 
 
 
 
 What you will do
 
 
 <ul>
 <li>
 Build lightweight tools, servers, and orchestration layers (e.g. MCP servers) that enable agents to operate reliably in production
 </li>
 <li>
 Architect and deliver agentic systems for internal engineering use cases: code analysis, documentation generation, SDLC automation, and troubleshooting assistance, etc.
 </li>
 <li>
 Take full ownership from prototyping and development through production deployment and maintenance
 </li>
 <li>
 Develop and maintain RAG pipelines, vector search, and semantic retrieval layers for knowledge-intensive applications
 </li>
 <li>
 Develop and refine LLM-based solutions including prompt engineering, performance evaluation, and cost optimization
 </li>
 <li>
 Build integrations between agents and internal tools (ServiceNow, Azure DevOps, observability platforms, internal knowledge bases)
 </li>
 <li>
 Define and enforce security controls including prompt sanitization, access control, audit trails, threat modeling, injection defense, and hallucination mitigation
 </li>
 <li>
 Establish comprehensive monitoring and evaluation methods for multi-agent systems measuring accuracy, safety, cost, and latency
 </li>
 <li>
 Keep up with the latest developments in LLMs, agent frameworks, workflow engines, and evaluation methodologies
 </li>
 <li>
 Collaborate with engineering teams to understand their needs, build relationships, and expand AI adoption across the organization
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 
 
 What we are looking for (Must-Have)
 
 
 <ul>
 <li>
 Bachelor's/Master's degree in Computer Science, Engineering, or equivalent degree
 </li>
 <li>
 5+ years of software engineering experience with strong Python skills and OOP fundamentals (Javaor .NET is a plus)
 </li>
 <li>
 Proven ability to design and architect agentic systems from scratch, including multi-agent orchestration and planning/reasoning flows
 </li>
 <li>
 Hands-on experience building production agentic AI applications using frameworks like LangChain, LangGraph, CrewAI or similar
 </li>
 <li>
 Experience with LLM APIs (OpenAI, Azure OpenAI, etc.)
 </li>
 <li>
 Strong API and microservices development experience with FastAPI, Flask, or Django
 </li>
 <li>
 Enterprise integration skills using RESTful APIs and event driven integration patterns (Kafka, RabbitMQ)
 </li>
 <li>
 Experience crafting prompts for enterprise tasks
 </li>
 <li>
 RAG pipeline expertise: vector databases, embeddings, semantic retrieval, and hybrid search methods
 </li>
 <li>
 Production system experience: CI/CD, containerization, testing, observability, and deployment best practices
 </li>
 <li>
 Strong understanding of agent safety, bias mitigation, transparency, and ethical design practices.
 </li>
 <li>
 Excellent communication and collaboration skills with ability to work autonomously in a "build from scratch" environment
 </li>
 </ul>
 
 
 
 
 
 Nice to Have
 
 
 <ul>
 <li>
 Background in banking, fintech, or regulated industries with sensitive data handling
 </li>
 <li>
 Open-source contributions or experience integrating agent frameworks into real-world applications with measurable impact
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Why this role is unique
 
 
 <ul>
 <li>
 You will be part of the first core team designing how AI will be used across ING T&uuml;rkiye&rsquo;s engineering ecosystem
 </li>
 <li>
 You will not only build features, but shape patterns, architecture, and standards
 </li>
 <li>
 Impact is immediate and internal &ndash; you get real production users, not demo projects
 </li>
 </ul>
 
 
 
 
 
 What We Offer:
 
 
 
 At ING, we believe your work should inspire and fulfill you. That&rsquo;s why we prioritize every detail to ensure you have an exceptional experience:
 
 
 
 
 
 
 You First Become Your True Self, Then an INGer:
 
 
 <ul>
 <li>
 
 Flexible
 
 and
 
 hybrid working models
 
 , including remote options every third week of the month and during summer.
 </li>
 <li>
 
 14 days of welcome leave
 
 in your first year&mdash;don&rsquo;t wait to pursue your dreams!
 </li>
 </ul>
 
 
 
 
 
 Continuous Growth and Development:
 
 
 <ul>
 <li>
 Access to global and local learning opportunities through
 
 ING Academy,
 
 
 LearnUp
 
 , and certification programs with leading universities.
 </li>
 <li>
 Opportunities to contribute to innovative projects both locally and globally while advancing personally and professionally.
 </li>
 <li>
 Flexible career experiences await you through
 
 Short-Term Assignments (STA), Long-Term Assignments (LTA), Mini Career opportunities, Double Major (&Ccedil;ifte Kariyer), Turuncu Misafir,
 
 and
 
 Global STA/LTA programs
 
 , designed to enhance your skills and broaden your experience across different teams, departments, and international locations.
 </li>
 <li>
 When you step into a managerial role at ING, our exclusive
 
 RISE Leadership Program
 
 empowers you to lead with confidence. Centered around technology and people, RISE equips ING leaders with advanced skills and a strategic mindset to navigate and thrive in a dynamic environment.
 </li>
 </ul>
 
 
 
 
 
 A Dynamic and Supportive Work Environment:
 
 
 <ul>
 <li>
 An informal and collaborative culture where
 
 your ideas
 
 and
 
 innovations are valued.
 
 </li>
 <li>
 Social clubs, celebrations, and events to help you balance work and fun.
 </li>
 </ul>
 
 
 
 
 
 We Care About You:
 
 
 <ul>
 <li>
 Comprehensive health insurance for you and your loved ones.
 </li>
 <li>
 Private pension plans to help you achieve your future goals.
 </li>
 <li>
 On-site amenities like a gym, coffee shops, a hairdresser, and more to simplify your daily life.
 </li>
 </ul>
 
 
 
 
 At ING, we&rsquo;re dedicated to helping you achieve your goals by embracing flexibility, growth, and innovation.
 
 
 
 
 
 For more information about our
 
 Orange Culture
 
 , click here now:
 
 
 
 
 
 https://youtu.be/Q-tB2-J1lzQ
 
 
 
 
 
 
 If you want to do your thing and explore the life while working don&rsquo;t miss this opportunity!
 
 
 
 
 
 
 Candidates are expected not to share any sensitive personal data.
 
</div>

Senior AI Engineer

Explore 40+ Reservations agent in Istanbul Turkey this November. Find roles across top companies and apply now to boost your career.