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reservations agent

Hilton

<div><p>Reservations Agent</p><p>
A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property.<br>
</p><br>
<br>
<b>What will I be doing?</b><p><br>
As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:</p><ul>
<li>Convert, quickly, inquiries into contracted business</li>
<li>Respond, positively, to sales inquiries to develop future sales leads</li>
<li>Identify sales leads, as appropriate</li>
<li>Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guest's expectation</li>
<li>Provide prompt and efficient service while maintaining the hotels brand standards</li></ul><b>
What are we looking for?</b><p><br>
A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>A passion for delivering great customer service</li>
<li>A highly professional telephone manner and excellent communication skills</li>
<li>Outstanding administration and organizational skills</li>
<li>Intermediate computer proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in a Reservations environment</li>
<li>Tertiary qualifications, or other collegiate-level degree</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Reservations Agent

SPHC

<div><p><b>Join our extraordinary world!</b></p><p><b>
</b></p><p>Thoughtful design, contemporary comfort, and warm, genuine service define this premium hotel experience, delivering quality and consistency for today&rsquo;s travelers.</p><p>
As IHG Hotels &amp; Resorts continues its strategic growth in Qatar, we are looking for a motivated and detailed <b>Reservations Agent </b>to handle guest reservations efficiently, ensure accuracy in bookings, and provide excellent service while support revenue and occupancy goals.</p><p>
Welcome to Central Hotel Doha, where comfort, convenience, and understated elegance converge in the heart of the city. Ideally located on Airport Road, just minutes from Hamad International Airport, the hotel offers easy access to Doha&rsquo;s cultural highlights, including Souq Waqif, the Museum of Islamic Art, and the iconic Doha Corniche.</p><p>
Our thoughtfully designed rooms and suites provide a serene retreat from the city&rsquo;s vibrancy, equipped with modern amenities such as complimentary Wi-Fi, flat-screen TVs, and tea/coffee facilities. For an elevated stay, indulge in the Grand Suite featuring a private in-room Jet tub.</p><p>
After exploring, unwind in the tranquil indoor pool, rejuvenate at the fully equipped fitness centre, or enjoy pure relaxation at the spa. During summer, complimentary transfers and access to Doha Sands Beach let you savour the sea breeze and golden sands.</p><p>
Dining at Central Hotel Doha is a delightful journey of flavours and ambience. From carefully crafted international cuisine to relaxed moments with handcrafted beverages and indulgent desserts, every experience delights the senses in a warm, inviting setting.</p><p>
With versatile meeting spaces, an elegant wedding venue for up to 200 guests, and proximity to key business and shopping districts, Central Hotel Doha is the perfect welcoming escape for leisure and business travellers alike.</p><p><b>
</b></p><p><b>A little taste of your day-to-day</b></p><p>
Every day is different, but you&rsquo;ll mostly be:</p><ul><li>
Handle all reservation inquiries via phone, email, and online channels</li><li>
Accurately process, modify, and cancel reservations in the system</li><li>
Provide guests with detailed information on room types, rates, and hotel services</li><li>
Maximize revenue through upselling and promotion of hotel offerings</li><li>
Ensure compliance with hotel policies, procedures, and brand standards</li><li>
Coordinate with Front Office, Sales, and Revenue teams on availability and special requests</li><li>
Maintain accurate guest and booking records</li><li>
Assist with daily reservations reports as required</li></ul><p><b>
</b></p><p><b>What we need from you</b></p><ul><li>
Diploma or Bachelor&rsquo;s degree in Hospitality Management or related field preferred</li><li>
Minimum 1&ndash;2 years of experience in hotel reservations or front office</li><li>
Familiarity with hotel reservation systems and OTAs</li><li>
Strong communication skills in English; additional languages are an advantage</li><li>
Good organizational skills and attention to detail</li><li>
Ability to work shifts and in a fast-paced environment</li></ul><p>
</p><p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Sales &amp; Marketing
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><p>Job Summary:</p><p>
The Reservations Manager is responsible for leading the reservations team and ensuring that they deliver exceptional levels of service above and beyond those expected of an ultra-luxury hotel. In addition, this role has responsibility for key room and F&amp;B revenue decisions and management in conjunction with the Director of Revenue Management.</p><p>
Essential Duties and Responsibilities:</p><p>
Supervisory and System Skills</p><ul><li>
Responsible for operations, management and leadership of the Reservations Department.</li><li>
Overall responsibility for the maintenance and management of all reservations (both rooms &amp; restaurants) related systems including, but not limited to, PMS (Opera), CRS (Synxis), Table Management (Sevenrooms), RMS (IDeaS), E-confirmation (Cendyn) and Payroll (Oasys)</li><li>
Responsible for call tracking software and preparation of reports to track performance and optimisation.</li><li>
Responsible for accurate recording and processing of commissions through OTAs/DMC/Wholesale agents/Onyx</li><li>
Ensure departmental SOP&rsquo;s are kept up to date.</li><li>
Provide training for all new agents and facilitate on-going training plans for each team member maintaining the appropriate training records accordingly.</li><li>
Monitor team performance and address any issues in performance in regular one to one meeting escalating to disciplinary action if necessary.</li><li>
Ensure associates reviews and appraisals are carried out in the required time frames.</li><li>
Continuously liaise with Director of Front Office, Restaurant Managers and the DORM for room and outlet reservations during high demand dates to manage the overbooking levels.</li><li>
Prepare the weekly/monthly work rota and ensure payroll system is updated with all necessary information including holidays, sick leave and/or lieu days owed.</li><li>
Manage the team&rsquo;s holiday allocations ensuring the office is staffed at adequate levels on all days whilst ensuring holidays are booked (and authorized) in payroll system as requested by your direct report.</li><li>
Actively arrange weekly team meetings.</li><li>
Oversee the mystery call program and ensure results are shared with the team members.</li><li>
Conduct a minimum of 2 call audits per reservations agent per month to ensure compliance with standards (LQA/Forbes)</li><li>
Monitor availability daily basis and liaise with DORM to highlight anomaly.</li><li>
Monitor outlet availability daily and liaise with Assistant Reservations Manager and Restaurant Managers/DF&amp;B to highlight anomaly.</li><li>
Oversee a procedure for effectively passing new business leads to the Sales and F&amp;B Team.</li><li>
Promote, co-ordinate and report on upsell incentive program for both rooms and F&amp;B.</li><li>
Ensure decisions made are for the good of the business and contribute positively towards the hotels overall financial goals.</li></ul><p></p><p><br>
Supervise Rooms &amp; F&amp;B Reservations Requests/ Bookings:</p><ul><li>
Ensure all telephones calls are answered within 3 rings and in a courteous and efficient manner.</li><li>
Ensure all required reservation information is taken as per standards.</li><li>
Ensure that all guests are treated with courtesy and respect, always referring by name.</li><li>
Ensure that all reservation changes and cancellations are processed immediately upon receiving the information.</li><li>
Ensure that all message/email reservations are processed immediately, and confirmation is sent within 2 hours.</li><li>
Ensure that all advance deposits are processed daily.</li><li>
Ensure that all rebates and no-shows are processed daily and that they are researched and responded to in a timely and efficient manner and logged accordingly.</li><li>
Ensure that all tasks are completed by the Reservation Agents as outlined in the shift checklists.</li><li>
Maintain an efficient filing system, ensuring full security compliance.</li></ul><p></p><p><br>
Supervise Group Reservations/Bookings:</p><ul><li>
Train, mentor and develop skills of the agents/supervisor ensuring that all group bookings are entered in the correct manner, changes to group blocks are communicated to relevant parties and billing is clearly noted.</li></ul><p></p><p><br>
Communication Skills:</p><ul><li>
Update the DORM daily regarding team operations other relevant information.</li><li>
Communicate directly or via Assistant Manager to the Hotel and Reservation offices all new rates or promotions to ensure awareness of offers.</li><li>
Participate in all Head of Department level meetings.</li></ul><p></p><p><br>
Hotel Knowledge:</p><ul><li>
Know the benefits and features of each room type within the hotel and outlet concepts.</li><li>
Know the layout of the hotel, including the Conference Space, public areas, food &amp; beverage outlets and guest rooms.</li><li>
Know the organisational chart of the hotel and the region.</li><li>
Be knowledgeable on competitive set hotels and pricing, feeding back any new information to DORM.</li></ul><p>
Standard Responsibilities:</p><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition to the ones stated, in a reasonable framework.</li><li>
Be always a &ldquo;brand ambassador&rdquo; and ensure brand integrity and clarity are always maintained.</li><li>
Model the company&rsquo;s culture, vision, mission and core values at all times.</li><li>
Ensure new technology and equipment is embraced, improving productivity whilst taking work out of the system.</li></ul><p>
 Confidentiality:</p><p>
Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates, unless otherwise stated.</p><p>
Health &amp; Safety:</p><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant, or equipment according to hotel procedure.</li><li>
Ensure that any accidents to associates, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li></ul><p></p><p><br>
Be fully conversant with:</p><ul><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li><li>
Food Safety Procedures</li></ul><p></p><p><br>
Other:</p><ul><li>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div><p>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</p></div></div></div></div></div></div>

Reservations Manager

<div><p>Reservations Supervisor</p><p>
A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction.</p><br>
<p><br>
<br>
<b>What will I be doing?</b></p><br>
<p>As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:</p>
<ul><li>Assist in the day-to-day operations of the Reservations Department</li>
<li>Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times</li>
<li>Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates</li>
<li>Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue</li>
<li>Produce quotations and written confirmation to all clients</li>
<li>Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business</li>
<li>Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts</li>
<li>Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction</li>
<li>Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork</li>
<li>Assist in the recruiting, managing, training and developing of the Reservation team</li>
</ul><b>What are we looking for?</b><p><br>
A Reservations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Good organisational and administration skills</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Confident telephone manner</li>
<li>High level of IT skills</li>
<li>Excellent grooming standards</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Knowledge of the hotel property management systems</li>
<li>Previous experience in the Reservations/Sales function within the hotel/leisure sector</li>
<li>Relevant degree or other qualification in a business discipline</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Reservations Supervisor

<div><p><b>Join our extraordinary world!</b></p>
<p><b>
</b></p><p>Thoughtful design, contemporary comfort, and warm, genuine service define this premium hotel experience, delivering quality and consistency for today&rsquo;s travelers.</p>
<p>
As IHG Hotels &amp; Resorts continues its strategic growth in Qatar, we are looking for a proactive and detail-oriented <b>Reservations Supervisor</b> to oversee daily reservations operations, ensure accuracy in bookings, and support the Reservations team in delivering exceptional service while maximizing revenue opportunities.</p>
<p>
Welcome to Central Hotel Doha, where comfort, convenience, and understated elegance converge in the heart of the city. Ideally located on Airport Road, just minutes from Hamad International Airport, the hotel offers easy access to Doha&rsquo;s cultural highlights, including Souq Waqif, the Museum of Islamic Art, and the iconic Doha Corniche.</p>
<p>
Our thoughtfully designed rooms and suites provide a serene retreat from the city&rsquo;s vibrancy, equipped with modern amenities such as complimentary Wi-Fi, flat-screen TVs, and tea/coffee facilities. For an elevated stay, indulge in the Grand Suite featuring a private in-room Jet tub.</p>
<p>
After exploring, unwind in the tranquil indoor pool, rejuvenate at the fully equipped fitness centre, or enjoy pure relaxation at the spa. During summer, complimentary transfers and access to Doha Sands Beach let you savour the sea breeze and golden sands.</p>
<p>
Dining at Central Hotel Doha is a delightful journey of flavours and ambience. From carefully crafted international cuisine to relaxed moments with handcrafted beverages and indulgent desserts, every experience delights the senses in a warm, inviting setting.</p>
<p>
With versatile meeting spaces, an elegant wedding venue for up to 200 guests, and proximity to key business and shopping districts, Central Hotel Doha is the perfect welcoming escape for leisure and business travellers alike.</p>
<p><b>
</b></p><p><b>A little taste of your day-to-day</b></p>
<p>
Every day is different, but you&rsquo;ll mostly be:</p>
<ul>
<li>Supervise daily reservations activities and ensure all bookings are handled accurately and efficiently</li>
<li>Support and guide Reservations Agents to meet performance and service standards</li>
<li>Monitor room inventory, availability, and rate loading in coordination with Revenue Management</li>
<li>Ensure compliance with brand standards, policies, and procedures</li>
<li>Handle complex reservations, special requests, and guest concerns</li>
<li>Prepare daily and monthly reservations reports</li>
<li>Coordinate closely with Front Office, Sales, and Revenue teams</li>
<li>Train and coach new team members and provide ongoing support</li>
</ul>
<p></p><p><b>What we need from you</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Hospitality Management or related field preferred</li>
<li>Minimum 2&ndash;3 years of experience in hotel reservations or front office, with supervisory experience an advantage</li>
<li>Strong knowledge of reservation systems and distribution channels</li>
<li>Good understanding of room types, rates, and inventory management</li>
<li>Excellent communication and organizational skills</li>
<li>Ability to lead a team and work under pressure</li>
</ul>
<p></p><p>Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</p></div>

Marriott International

<div><b>Additional Information</b><br>
<b>Job Number</b>26207859<br>
<b>Job Category</b>Reservations<br>
<b>Location</b>Sharq Village &amp; Spa a Ritz-Carlton Hotel, Ras Abu Abboud Street, Doha, Qatar, Qatar, 26662<br>
<b>Schedule</b>Full Time<br>
<b>Located Remotely?</b>N<br>
<b>Position Type</b> Non-Management<p></p><div><div><br>
<p><b>POSITION SUMMARY</b></p><p><br>
</p><p>Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.</p><p><br>
</p><p>Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.</p><p><br>
</p><p>PREFERRED QUALIFICATIONS</p>
<p>Education: High school diploma or G.E.D. equivalent.</p>
<p>Related Work Experience: No related work experience.</p>
<p>Supervisory Experience: No supervisory experience.</p>
<p>License or Certification: None</p><p></p><p><br>
</p></div><div></div><p><i>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.</i></p><p></p><p>
At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.<br>
</p><div>
<br>
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.</div><div>
<br>
Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.</div><div>
<br>
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. <b>Be</b> where you can do your best work, <b>begin</b> your purpose, <b>belong</b> to an amazing global team, and <b>become</b> the best version of you.</div></div></div><p></p>

Agent-Reservations

<div>
 <strong>
  Additional Information
  <br/>
  <br/>
 </strong>
 <strong>
  Job Number
 </strong>
 25195650
 <br/>
 <br/>
 <strong>
  Job Category
 </strong>
 Reservations
 <br/>
 <br/>
 <strong>
  Location
 </strong>
 Sheraton Grand Doha Resort &amp; Convention Hotel, Al Corniche Street, Doha, Qatar, Qatar,VIEW ON MAP
 <br/>
 <br/>
 <strong>
  Schedule
 </strong>
 Full Time
 <br/>
 <br/>
 <strong>
  Located Remotely?
 </strong>
 N
 <br/>
 <br/>
 <strong>
  Position Type
 </strong>
 Non-Management
 <br/>
 <br/>
 <strong>
  Position Summary
  <br/>
  <br/>
 </strong>
 Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
 <br/>
 <br/>
 Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 <br/>
 <br/>
 <strong>
  Preferred Qualifications
  <br/>
  <br/>
 </strong>
 Education: High school diploma or G.E.D. equivalent.
 <br/>
 <br/>
 Related Work Experience: At least 2 years of related work experience.
 <br/>
 <br/>
 Supervisory Experience: At least 1 year of supervisory experience.
 <br/>
 <br/>
 License or Certification: None
 <br/>
 <br/>
 <em>
  At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
  <br/>
  <br/>
 </em>
 When you join the Sheraton family, you become a member of its global community. We&rsquo;ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you&rsquo;re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be &lsquo;The World&rsquo;s Gathering Place&rsquo;. In joining Sheraton Hotels &amp; Resorts, you join a portfolio of brands with Marriott International.
 <strong>
  Be
 </strong>
 where you can do your best work,
 <strong>
  begin
 </strong>
 your purpose,
 <strong>
  belong
 </strong>
 to an amazing global team, and
 <strong>
  become
 </strong>
 the best version of you.
</div>


Assistant Reservations Manager

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