guest experience supervisor Jobs in Riyadh

guest experience supervisor

sales coordinator

presales manager

reservation agent

sales representative

reservations agent

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25039343
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 W Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
 
 
 Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: No related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
 
 
 
 W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Reservations Agent (Saudi National)

Crowne Plaza Hotel

<div>As a Reservation Agent at Crowne Plaza RDC, you will be the first point of contact for guests making room bookings. You will handle all reservation inquiries efficiently, professionally, and in accordance with IHG and Crowne Plaza standards. Your role will directly contribute to guest satisfaction, revenue optimization, and a smooth guest experience.
Key Responsibilities:

Handle all incoming calls, emails, and online reservation requests in a courteous and professional manner.

Accurately input reservations into the Property Management System (PMS) while ensuring all necessary information is collected.

Maximize room occupancy and revenue by applying upselling techniques and ensuring availability is managed effectively.

Maintain knowledge of current hotel rates, promotions, packages, and hotel services.

Coordinate with Sales, Front Office, and Revenue departments to manage group bookings and special requests.

Respond promptly to guest inquiries, complaints, or concerns and escalate when necessary.

Monitor daily arrivals and follow up on any discrepancies or special requirements.

Prepare and distribute reservation reports and forecasts as requested by management.

Follow brand and company procedures, including IHG Way of Clean and True Hospitality service principles.
Qualifications:

High school diploma or equivalent; degree in Hospitality Management or related field is a plus.

Prior experience in reservations or front office operations in a 4- or 5-star hotel preferred.

Familiarity with Opera PMS or similar hotel reservation systems.

Strong communication skills in English; Arabic is a plus.

Excellent customer service and problem-solving abilities.

Ability to multitask, prioritize, and work under pressure.

Flexible to work in shifts, including weekends and holidays.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Reservation Agent

Accor

<div>Company Description 
Novotel Al Anoud, part of Accor Group, is a premium hotel in Riyadh that offers world-class hospitality services. We strive to create a memorable guest experience by combining innovation, comfort, and exceptional service. Join us and be part of a dynamic team driving digital transformation in hospitality 
Job Description 
Key Responsibilities
Reservations Handling<ul><li>
Process individual and group reservation requests efficiently and accurately through Opera / Accor systems.</li><li>
Respond promptly to inquiries via phone, email, website, or OTA platforms.</li><li>
Upsell higher room categories and promote hotel packages to maximize revenue.</li><li>
Ensure all bookings are confirmed with complete and accurate guest information.</li></ul>
System &amp; Reporting<ul><li>
Maintain reservation records and update changes, cancellations, and no-shows.</li><li>
Monitor daily arrivals and coordinate with Front Office and Housekeeping teams.</li><li>
Prepare and send daily / weekly reservation reports as required.</li><li>
Ensure rate parity across all booking channels.</li></ul>
Guest Communication &amp; Service<ul><li>
Handle special requests (early check-in, late check-out, VIP amenities, etc.).</li><li>
Communicate professionally with travel agents, corporate clients, and walk-in guests.</li><li>
Resolve booking-related issues or escalate when necessary.</li><li>
Maintain confidentiality of guest information in line with data privacy standards.</li></ul>
Coordination &amp; Compliance<ul><li>
Liaise with Sales, Revenue, and Front Office teams for group bookings or long stays.</li><li>
Follow Accor policies, reservation procedures, and brand standards.</li><li>
Support in overbooking situations as per hotel revenue strategy.</li></ul>
Qualifications &amp; Skills 
Qualifications 
Previous experience in hotel reservations or front office (preferred, not mandatory for entry-level).
Knowledge of Opera PMS / Accor Reservation Systems is an advantage.
Strong communication skills in English (Arabic is a plus).
Customer-oriented with a positive and professional attitude.
Ability to multitask and work under pressure.
Basic knowledge of Microsoft Office (Excel, Outlook).</div>

Mandarin Oriental Hotel Group

<div>Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world&rsquo;s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental Al Faisaliah Riyadh&ndash; Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental&rsquo;s signature service to ensure a truly unforgettable Arabian experience.

About the job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Sales Department in Riyadh, the Corporate Sales Manager is responsible for Ensures comprehensive and complete coverage of own sales portfolio, covering all levels of accounts and all revenue streams within the account for a comprehensive client servicing, achieving targets and maximum productivity. Manages activities related to the sales functions with a focus on building long-term, value-based customer relationships that enable achievement of property sales objectives. Achieves personal booking goals and makes recommendations on booking goals. Track record in exceeding targets with the ability to identify, implement and execute sales strategies and account plans.

As Corporate Sales Manager, you will be responsible for the following duties:

It is part of your role to understand and disseminate/communicate all corporate and hotel policies and standard operating procedures to the colleagues.
<ul>
<li>To acquire, develop and manage local corporate business and government accounts according to the set business mix strategy.</li>
<li>Ensures maximum acceptance in RFPs.</li>
<li>To acquire, develop and manage business travel agent accounts (BTA) according to the set business mix strategy.</li>
<li>To constantly monitor the market and the competition and report on threats and opportunities.</li>
</ul><ul><li>To provide accurate and timely reporting on segment and account production and propose tactics and strategies to improve revenue or avoid shortfalls.</li>
<li>Implements and executes all sales objectives and action plans to reach and exceed targets set.</li>
<li>Quotes and negotiates prices with customers for transient, long stay and group business with established parameters.</li>
<li>Establishes and maintains files of major accounts and ensures maintenance of the accounts in the management system.</li>
<li>Understands the overall market, including competitors&rsquo; strengths and weaknesses, economic trends, supply and demand, and knows how to sell against them.</li>
<li>Ensures that selling strategies are adhered to during negotiations and maximizes upselling opportunities whenever possible.</li>
<li>Gain an understanding of the property&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns to offer a better business solution.</li>
<li>Cross sells brand across MOHG portfolio through the MObilize program.</li>
</ul><ul><li>Supports customer loyalty and property&rsquo;s brand standards by delivering service excellence throughout each customer experience.</li>
<li>Services our customers in order to grow share of the account.</li>
<li>Builds strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively</li>
<li>Sets a positive example for the sales, Reservations and conference sales teams.</li>
<li>Handles guest complaints and disputes.</li>
</ul>
As Corporate Sales Manager, we expect from you:

Achieves financial targets and monitors progress of team&rsquo;s sales objectives targets through supervision and guidance to ensure team also achieves financial targets in all revenue streams.
<ul>
<li>Ensures the team understand and achieves all KPIs related to the department.</li>
<li>Attend trade shows and fairs and ensures coverage in all key feeder markets.</li>
</ul>
Our commitment to you
<ul><li>Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.</li>
<li>MOstay. When you work as hard as our colleagues do, it&rsquo;s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.</li>
<li>Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.</li>
<li>Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.</li>
</ul>
 Benefits:
<ul><li>A competitive salary.</li>
<li>A competitive incentive.</li>
<li>Health insurance.</li>
</ul>
We&rsquo;re Fans. Are you?</div>

Corporate Sales Manager

<div>Additional Information 
Job Number25162358 
Job CategoryRooms &amp; Guest Services Operations 
LocationW Riyadh - KAFD, Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Assist staff with expediting problem payments (e.g., problems processing credit card). Follow up with guest regarding satisfaction with guest-related issues. Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Set up accurate accounts for each guest upon check-in (i.e., sharewiths, separate room/tax/incidentals, comp). Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations. Block rooms in the computer and identify designated requirements and requests. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Coordinate with Housekeeping to track readiness of rooms for check-in. Review shift logs/daily memo books and document pertinent information in logbooks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications. 
Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information. Anticipate and address guests&rsquo; service needs. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 1 year of related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W Hotels&rsquo; mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We&rsquo;re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests&rsquo; passions to life. If you are original, innovative, and always looking towards the future of what&rsquo;s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div>

Front Desk Supervisor

Big Fish Recruitment

The Role
 We are seeking a Hard Services Consultant for our client, a leading FM service provider based in Riyadh. The ideal candidate must have an electrical background and function as a Managing Agent for a VVIP project Riyadh, handling Statutory Compliance, KPIs/SLAs and be responsible for coordinating the planning and delivery of the Annual Maintenance Plan in compliance with industry and OEM standards.
 
Requirements
 <ul>
<li>Degree in Electrical Engineering or other related Electrical degree - Hard FM Service experience - Knowledge of SFG20 IS A MUST - Knowledge and understanding of performance-based FM contracts containing KPIS and SLAs - Experience in managing or overseeing service providers or subcontractors</li>
</ul>
About the company
 Service Our aim is to provide our clients and candidates with a consistent, quality service that goes beyond the norm, giving them peace of mind and complete trust in our ability to meet their needs. Knowledge Big Fish consultants specialise in their fields and have extensive experience in the region and beyond. We take pride in our knowledge and network and believe that our relationships are built on trust and integrity and are made for the long term. Care At Big Fish, as well as caring for the people we work with, we also care about the world and environment we live in, that's why Big Fish support initiatives that promote human welfare, environmental protection and sustainability.

Hard Services Consultant (Electrical)

Radisson Hotel Group

<div>
 
 Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group&rsquo;s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
 
 
 
 
 People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
 
 
 
 
 
 
 Job Description
 
 
 
 
 Key Responsibilities of the Communication Agent:
 
 
 
 
 Supports the smooth operation of the HUB Department, ensuring all internal and external communications are handled efficiently, accurately, and in line with hotel standards.
 
 
 
 
 Acts as a central point of contact between departments, facilitating clear, timely, and professional communication to support overall hotel operations.
 
 
 
 
 Responds promptly and effectively to guest and colleague enquiries, ensuring all requests are handled with professionalism and care to maximize satisfaction.
 
 
 
 
 Takes ownership of assigned tasks and duties, maintaining a high level of accuracy, organization, and attention to detail in all correspondence and documentation.
 
 
 
 
 Collaborates closely with the HUB team and other departments to support departmental plans, operational targets, and service excellence initiatives.
 
 
 
 
 Monitors and manages communication systems (telephone, email, messaging platforms) to ensure smooth information flow and timely response to operational needs.
 
 
 
 
 Maintains confidentiality and professionalism in handling sensitive information and ensures compliance with hotel policies and procedures.
 
 
 
 
 Promotes the hotel culture and values, fostering a positive and cooperative working environment across all departments.
 
 
 
 
 Ensures adherence and compliance with all relevant legislation and internal standards, maintaining records and reports for internal and external audits as required.
 
 
 
 
 
 
 Qualifications
 
 
 
 
 Requirements of the Communication Agent:
 
 
 
 
 Previous experience in a hotel or customer service environment is beneficial but not essential
 
 
 
 
 Hands-on approach with a proactive and solution-oriented work style
 
 
 
 
 Strong commitment to delivering exceptional internal and external service with a genuine passion for hospitality
 
 
 
 
 Ability to handle multiple tasks efficiently while maintaining accuracy and attention to detail
 
 
 
 
 Demonstrates personal integrity and professionalism in a fast-paced, service-driven environment
 
 
 
 
 Proficient in using IT systems and communication platforms, with the ability to adapt to new technologies
 
 
 
 
 Excellent verbal and written communication skills, with the confidence to interact effectively across all levels of the organization
 
 
 
 
 Team player with a positive attitude, supporting collaboration and effective information flow within the HUB and across departments
 
 
 
 
 
 
 Additional Information
 
 
 
 
 
 Why Join Radisson Hotel Group?
 
 
 
 
 
 
 Live the Magic of Hospitality -
 
 Be part of a team that creates
 
 exceptional experiences and memorable moments
 
 every day. Let your
 
 Yes I Can!
 
 spirit shine as you bring hospitality to life.
 
 
 
 
 
 Build a Great Career -
 
 No matter your background or experience, we invest in your
 
 growth, learning, and career development
 
 &mdash;helping you reach your full potential.
 
 
 
 
 
 Experience the Team Spirit -
 
 Join a workplace that&rsquo;s
 
 inclusive, fun, and meaningful
 
 . We celebrate diversity, support one another and foster a sense of belonging through our
 
 Employee Resource Groups and inclusion initiatives
 
 .
 
 
 
 
 
 Lead with Your Ambition -
 
 Your ideas, passion and drive matter! We empower you to
 
 make a difference
 
 &mdash;in hospitality, your community and beyond.
 
 
 
 
 
 Enjoy Global &amp; Local Perks -
 
 No matter where you&rsquo;re located, you&rsquo;ll enjoy exclusive global benefits - like special hotel rates for you and your loved ones at our hotels worldwide. Plus, you&rsquo;ll have access to local perks and rewards tailored to your country, making your experience even more rewarding!
 
 
 
 
 
 Join us in shaping the future of hospitality!
 
 If you&rsquo;re ready to
 
 bring your talent, energy, and passion
 
 , we&rsquo;d love to hear from you.
 
 
 
 
 
 Apply now and let&rsquo;s make every moment matter.
 
 
 
 
 
 We welcome applicants from all
 
 backgrounds, abilities, and experiences
 
 . If you need any adjustments during the application process, please let us know.
 
</div>

Communication Agent

Explore 26+ Reservations agent in Riyadh this November. Find roles across top companies and apply now to boost your career.

26 reservations agent jobs IN Riyadh

Reservations Agent (Saudi National)

Reservation Agent

Reservation Agent

Corporate Sales Manager

Front Desk Supervisor

Hard Services Consultant (Electrical)

Communication Agent