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reservation supervisor -saudi only Jobs in Riyadh

reservation supervisor -saudi only

reservations agent

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An architectural icon in the heart of Saudi Arabia&rsquo;s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
About the Role:
As a Core Reservations Supervisor, you will manage the reservations team, ensuring smooth operations, accurate bookings, and excellent guest service. You will coach and support the team while coordinating with other departments to maximize room revenue and guest satisfaction.
Four Seasons Hotel Riyadh:
Prime location in the heart of the capital, nestled within the iconic 99-storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centres, and cultural sites, with 276 spacious and light-filled rooms, including 39 luxurious suites.
Areas of responsibility: Core Reservations, Sales, Rooms Division
<div></div>Food &amp; Beverage:
The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests. Our event facilities, with a mix of Ballrooms and Meeting Rooms, provide 7,213 square meters (77,640 square feet) of space, ideal for a wide range of events.
<div></div>SPA and Wellness:
Our world-class spa offers 8 treatment rooms for male guests and 1 treatment room for female guests, complemented by high-end fitness facilities. The Spa team of 25 colleagues is dedicated to providing exceptional service and a luxurious experience for our guests.
<div></div>Knowledge and Skills:
<ul><li>College education or equivalent experience in hospitality management.
</li><li>Extensive knowledge of hotel reservation systems, room inventory management, and revenue optimization.
</li><li>Strong leadership skills with proven experience in supervising or managing a reservations or rooms division team.
</li><li>Excellent computer, analytical, and organizational skills.
</li><li>Exceptional guest service, sales, and communication skills.
</li><li>Ability to manage multiple tasks, improve efficiency, and motivate a team.
</li><li>Commitment to upholding Four Seasons&rsquo; standards of excellence and service.
</li></ul><div></div>What to Expect:
<ul><li>Competitive Net Salary in a Tax-Free Environment
</li><li>Housing and Transportation provided
</li><li>30 days vacation + 10 Public Holidays per year
</li><li>Paid Home-Leave Tickets
</li><li>Complimentary Employee Meals
</li><li>Medical &amp; Life Insurance
</li><li>Employee Assistance Program
</li><li>Worldwide Complimentary Room Nights with Four Seasons
</li><li>Laundry/Dry Cleaning for Work Attire
</li><li>Opportunities for Growth &amp; Development</li></ul></div>

Reservations Supervisor - ( Local Only)

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25190066
 
 
 
 Job Category
 
 Reservations
 
 
 
 Location
 
 Bab Samhan a Luxury Collection Hotel Diriyah, 7628 King Faisal Ibn Abd Al Aziz Road, Diriyah, Riyadh, Saudi Arabia, Saudi Arabia, 13712VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
 
 
 Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: At least 2 years of related work experience.
 
 
 Supervisory Experience: At least 1 year of supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler.
 
 
 From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
</div>

Reservation Supervisor -Saudi only

<div>Additional Information 
Job Number25190066 
Job CategoryReservations 
LocationBab Samhan a Luxury Collection Hotel Diriyah, 7628 King Faisal Ibn Abd Al Aziz Road, Diriyah, Riyadh, Saudi Arabia, Saudi Arabia, 13712 
ScheduleFull Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY 
Oversee accuracy of room blocks, reservations, and group market codes. Communicate company values and/or culture to new employees. Review and implement new Reservations procedures. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Respond to any challenges found for accommodating rooming requests. Set-up proper billing accounts according to Accounting policies. Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual. 
Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests&rsquo; service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. 
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: At least 2 years of related work experience.
Supervisory Experience: At least 1 year of supervisory experience.
License or Certification: None 
</div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An architectural icon in the heart of Saudi Arabia&rsquo;s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
About The Role:
On the exciting role of a reservations manager, your responsibilities extend to creating rate plans, accurately loading rates into the property management system, and collaborating with the revenue director to optimize occupancy and achieve higher room rates. Additionally, you'll play a crucial role in coordinating with the rooms division manager to ensure smooth operations on busy occupancy days.
Four Seasons Hotel Riyadh :
Prime location in the heart of the capital, nestled within the iconic 99-storey Kingdom Tower. Situated at such a prestigious address, our property offers unparalleled proximity to key business areas, shopping centers, and cultural sites, 276 spacious and light-filled rooms, including 39 luxurious suites.
Areas of responsibility are Core, Sales, Rooms.
Food &amp; Beverage:
The hotel offers three exceptional restaurant venues, collectively offering a seating capacity of 250 guests.
Our event facilities, with a mix of Ballroom and Meeting Rooms offer a remarkable 7,213 square meters (77,640 square feet) of space, making them the perfect choice for a wide range of events. 
SPA and Wellness :
Nestled within our establishment, our world-class spa offers an array of indulgence across 8 treatment rooms for male guests and 1 treatment room designed exclusively for female guests. This haven of rejuvenation also encompasses high-end facilities and a meticulously outfitted fitness center.
Complementing this luxurious setting is our Spa department, boasting a diverse and dedicated team of 25 colleagues, all united in their mission to provide exceptional service to our esteemed guests.
Knowledge and Skills:
<ul><li>College education or equivalent experience.
</li></ul><ul><li>One to three years&rsquo; experience in a rooms division management capacity with Four Seasons or another related organization.
</li></ul><ul><li>Comprehensive computer and analytical skills, superior guest service and salesmanship skills. Proven success in a previous rooms division management position required, ability to manage multiple tasks, improve efficiency and productivity.
</li></ul><ul><li>Be a champion of the Golden Rule: Do unto others as you would have them do unto you.
</li></ul><ul><li>Be part of a cohesive team with opportunities to learn, grow and develop.
</li></ul><ul><li>Have access to a robust benefit plan.
</li></ul><ul><li>Can engage in diverse and challenging work.
</li></ul><ul><li>Derive a sense of pride in work well done.
</li></ul>What to Expect:
Competitive Net Salary in a Tax-Free Environment
Competitive housing is provided
Transportation is provided
30 days vacation
10 days Public Holidays per year
Complimentary employee meals
Medical Insurance
Life Insurance
Employee Assistance Program
Worldwide Complimentary Room Nights with Four Seasons
Laundry/dry cleaning for provided for work attire.
Growth &amp; Development opportunities
Additional Family Benefits apply.</div>

Reservations manager (Local only)

Fairmont

<div>Company Description 
Fairmont RAMLA RIYADH seeks passionate and adventurous individuals to join our incredible team in the KSA heart of Riyadh. Our hotel offers various jobs in over thirty departments and is sure to have something that sparks your interest. We pride ourselves on the work/play lifestyle that is working in Fairmont RAMLA Riyadh, and we do our best to ensure your quality of life is elevated when working for us. If you have ever dreamed of working in a luxury hotel, don't miss out on this opportunity.
Our commitment to Diversity &amp; Inclusion:
Since 1907, Fairmont Hotels &amp; Resorts has been dedicated to crafting unforgettable experiences for both guests and colleagues alike. Essential to this success has been diversity, equity, and inclusion woven into the fabric of our brand&rsquo;s DNA. We pride ourselves on being an equal-opportunity employer, fostering an open and inclusive culture that welcomes everyone, empowers all colleagues, and cultivates individual and collective innovation and performance. Our ambition is to provide all of our People with fair and equitable opportunities to grow to attain their full potential. We believe that diversity in our teams not only enriches the lives of our People but also provides the best possible experience to everyone who visits our iconic hotels and resorts worldwide.
Brand Campaign: Fairmont has launched a new global brand campaign, 'Make Special Happen,' celebrating its heritage of hosting iconic events and creating memorable experiences for guests. 
Job Description 
<ul><li>
Analyze market trends, occupancy rates, and competitive positioning to inform pricing strategies.</li><li>
Monitor performance metrics such as RevPAR (Revenue Per Available Room) and ADR (Average Daily Rate).</li><li>
Assist in preparing accurate forecasts for revenue and occupancy.</li><li>
Generate regular reports on revenue performance for management review.</li><li>
Support the implementation of dynamic pricing strategies based on market conditions.</li><li>
Monitor and adjust rates in response to changes in demand and competitor actions.</li><li>
Work closely with sales, marketing, and operations teams to ensure alignment on revenue goals.</li><li>
Provide training and guidance on revenue management practices to relevant staff.</li><li>
Assist in developing promotional campaigns aimed at increasing occupancy during low-demand periods.</li><li>
Collaborate with the marketing team to ensure effective execution of promotions.</li><li>
Analyze customer feedback and market trends to refine service offerings and pricing.</li><li>
Support initiatives to enhance customer loyalty and retention.</li><li>
Utilize revenue management software and tools to track performance metrics and optimize strategies.</li><li>
Stay updated on industry trends and technological advancements in revenue management.</li></ul> 

Qualifications 
<ul><li>
Previous Hotel Manager System experience preferred.</li><li>
Previous Reservation Managerial experience for 2 years is required.</li><li>
Computer-literate in Microsoft Windows applications required.</li><li>
Strong interpersonal and problem-solving abilities.</li><li>
Highly responsible &amp; reliable.</li><li>
Ability to work well under pressure in a fast-paced environment.</li><li>
Ability to work cohesively as part of a team.</li><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times.</li><li>
Luxury hotel sales experience, having had varied market KSA experience.</li></ul> 

Additional Information 
What is in it for you:<ul><li>
Competitive extended benefits package including medical, vision, and dental for full-time permanent status</li><li>
Employee Travel Program</li><li>
Comprehensive Wellness Platform</li><li>
Discounts on food &amp; beverage</li><li>
Opportunity to develop your talent and grow within Fairmont RAMLA RIYADH and over 5,000 properties with Accor</li></ul>
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality. To discover the life that awaits you at Accor, visit: https://careers.accor.com/
Do what you love, care for the world, and dare to challenge the status quo! #BELIMITLESS</div>

Reservation Manager

VOCO

<div>We want to welcome you to a world of bringing True Hospitality to everyone. When you join us at IHG&reg;, you become part of our global family. A welcoming culture of warmth, honesty and a passion for providing True Hospitality.
We pride ourselves on letting your personality and passions shine, recognizing the individual contribution you make and supporting your ambition to learn and create your own career path. In making a difference to our guests and owners, colleagues and communities, every day is a chance to create great and unique experiences, in your own way.With over 370,000 colleagues in nearly 100 countries sharing our values, there&rsquo;s countless opportunities at your fingertips.
We&rsquo;re growing; grow with us.
Exceptional design meets contemporary comfort at voco&reg; Riyadh . We&rsquo;re on King Fahad Road at the heart of the city&rsquo;s booming business district. Only 30 minutes from King Khalid International Airport . Opposite the Ministry of Interior, and steps away from other government offices.
Responsibilities:
<ul><li>Perform all check-in and check-out tasks</li>
<li>Manage online and phone reservations</li>
<li>Inform customers about payment methods and verify their credit card data</li>
<li>Register guests collecting necessary information (like contact details and exact dates of their stay)</li>
<li>Welcome guests upon their arrival and assign rooms</li>
<li>Provide information about our hotel, available rooms, rates and amenities</li>
<li>Respond to clients&rsquo; complaints in a timely and professional manner</li>
<li>Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests&rsquo; needs</li>
<li>Upsell additional facilities and services, when appropriate</li>
<li>Maintain updated records of bookings and payments</li>
</ul>Requirements and skills:
<ul><li>Work experience as a Hotel Front Desk Agent, Receptionist or similar role</li>
<li>Experience with hotel reservations software.</li>
<li>Understanding of how travel planning websites operate, like Booking and TripAdvisor</li>
<li>Customer service attitude</li>
<li>Excellent communication and organizational skills</li>
<li>Degree in hotel management is a plus</li>
<li>This is position is for Saudi Nationals Only</li>
</ul>In return for your hard work, you can look forward to a competitive salary and benefits package &ndash; including duty meals and discounted hotel accommodation worldwide. What's more, because your career will be as unique as you are, we'll give you all the tailored support you need to make a great start, be involved and grow.
And because the VOCO Hotels &amp; Resorts brand belongs to the IHG&reg; family of brands, you'll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5000 hotels in over 100 countries around the world.
So whoever you are, whatever you love doing, bring your passion to VOCO and IHG and we'll make sure you'll have room to be yourself. Find out more about joining us today by going to careers.ihg.com.
You must meet the legal requirements to work in Kingdom of Saudi Arabia.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Guest Service Agent - voco® Riyadh

Crowne Plaza Hotel

<div>Key Responsibilities

Guest Reception &amp; Service

Greet all guests warmly and professionally upon arrival.

Escort guests to their tables and present menus.

Maintain an organized seating chart and manage table rotation to support service efficiency.

Assist guests with inquiries about the menu, restaurant offerings, and general hotel information.

Handle guest concerns or complaints politely and escalate when necessary.

Reservations &amp; Coordination

Answer phone calls and manage restaurant reservations using the designated system.

Confirm bookings, handle special requests, and coordinate with the service team for smooth operations.

Monitor waitlists and update guests with accurate waiting times.

Communicate effectively with servers, kitchen staff, and management to optimize seating flow.

Operational Support

Maintain cleanliness and organization of the hostess desk and entrance area.

Prepare and update menus, reservation lists, and table plans as required.

Follow all health, safety, and hygiene standards.

Support the F&amp;B team during busy periods when needed.
Qualifications &amp; Skills

Saudi National (required).

High school diploma or equivalent.

Previous experience in a hospitality or customer service role preferred.

Strong communication skills in Arabic and English.

Professional appearance and excellent interpersonal skills.

Ability to multitask and remain composed in a fast-paced environment.

Familiarity with reservation systems is a plus.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Hostess

Explore 54+ Reservations agent in Riyadh this December. Find roles across top companies and apply now to boost your career.

54 reservations agent jobs IN Riyadh

Reservations Supervisor - ( Local Only)

Reservation Supervisor -Saudi only

Reservation Supervisor -Saudi only

Reservations manager (Local only)

Reservation Manager

Guest Service Agent - voco® Riyadh

Hostess