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customer service specialist

front desk receptionist

Stella Stays

<p><b>At Stella Stays, you will:</b></p><p>We are seeking a highly organized and detail-oriented individual to join Stella Stays as a Front Desk Operations Coordinator in Riyadh. The ideal candidate will possess excellent management and coordination skills, ensuring smooth day-to-day operations, exceptional guest experiences, and effective communication between various stakeholders.</p><p><b>Responsibilities:</b></p><ul><li>Conduct daily check-in/out inspections to ensure property readiness and guest satisfaction.</li><li>Oversee in-house inventory management and stock count to maintain adequate supplies.</li><li>Supervise the maintenance and cleaning team, ensuring efficient scheduling and high-quality work.</li><li>Coordinate repairs and maintenance tasks promptly to minimize disruptions to guests.</li><li>Prepare and adhere to daily, weekly, and monthly reports on property operations and guest feedback.</li><li>Ensure compliance with property documentation requirements and quality assurance standards.</li><li>Respond promptly and professionally to on ground guest requests, ensuring their needs are met.</li><li>Handle add-on service requests and coordinate with relevant service providers.</li><li>Source and manage reliable service providers and vendors, negotiating favorable contracts.</li><li>Maintain data control and confidentiality of sensitive information.</li><li>Greet visitors, clients, and partners, providing a professional and welcoming atmosphere.</li><li>Answer and direct incoming calls, taking accurate messages when necessary.</li><li>Manage incoming and outgoing mail and packages.</li><li>Maintain the tidiness and appearance of the reception area.</li></ul><p>Requirements</p><ul><li>Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).</li><li>Proven experience in Operations and Front Desk management, preferably in the hospitality industry.</li><li>Strong organizational and multitasking abilities, with attention to detail.</li><li>Excellent communication and interpersonal skills to interact effectively with guests and stakeholders.</li><li>Proficient in using property management systems and other relevant software.</li><li>Ability to work independently and make sound decisions in a fast-paced environment.</li></ul><p>Note: This job description outlines the general nature and key responsibilities of the role but is not exhaustive. The role may require additional duties and responsibilities as assigned by the management</p><p>Job Type: Full-time</p>

Front Desk Receptionist

Four Seasons

<div><p><b>About Four Seasons:
</b></p><p>Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
<br>
<br>
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
</p><p></p><p><b>About the location:
</b></p>An architectural icon in the heart of Saudi Arabia&rsquo;s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
<p></p><h3 class="jobSectionHeader"><b>Purpose
</b></h3><h3 class="jobSectionHeader"><b>Respond to a wide variety of the guest requests by accurately assessing the needs and offering personal recommendations and touches to achieve maximum satisfaction while complying with all Four Seasons&rsquo; policies.
</b></h3><h3 class="jobSectionHeader"><b>Main Tasks and Responsibilities
</b></h3><ul><li><h3 class="jobSectionHeader"><b>The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to handle a multitude of keys.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to quote and be familiar with room and rate availability for current and future dates.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to accept reservations, changes and cancellations in the absence of reservations staff.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to work closely with the Guest Services and Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to handle guest problems or complaints.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to utilize the computer system in running daily reports and in blocking special requests.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to keep all support departments informed of necessary information or requests.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to handle safety deposit box requests; including distributing, giving access to and closing procedures.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to complete key packets and vouchers, and to modify registration cards.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to maintain a balanced bank assigned to you from the hotel.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to reconcile all transactions at the close of the shift and to cash out.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to recite hours of operation of all hotel facilities and special service codes.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to understand the tasks performed by a telephone operator, a reservationist, a concierge and a housekeeper.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to handle hotel emergency procedures and situations with maturity and professionalism.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to perform as night receptionist and assist with the night audit procedures.
</b></h3></li><li><h3 class="jobSectionHeader"><b>The ability to perform tasks and projects as delegated by the Assistant Manager, Night Manager, Front Office Manager or Rooms Division Manager.
</b></h3></li></ul><h3 class="jobSectionHeader"><b>Confidentiality
</b></h3><ul><li><h3 class="jobSectionHeader"><b>Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees. It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details</b></h3></li></ul></div><p></p>

Four Seasons Hotels & Resorts, Saudi Arabia

<div>
 <strong>
  About Four Seasons
  <br/>
  <br/>
 </strong>
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 <br/>
 <br/>
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 <br/>
 <br/>
 <strong>
  About the location:
  <br/>
  <br/>
 </strong>
 An architectural icon in the heart of Saudi Arabia&rsquo;s vibrant capital soaring over the city in the iconic Kingdom Tower, Four Seasons Hotel Riyadh is a buzzing hub at the forefront of style and sophistication. Redesigned interiors bring authentic Saudi heritage and craftsmanship to life, while our distinguished team provides a bespoke experience through thoughtful, personalized service and hospitality.
 <br/>
 <br/>
 <strong>
  Purpose
  <br/>
  <br/>
 </strong>
 Respond to a wide variety of the guest requests by accurately assessing the needs and offering personal recommendations and touches to achieve maximum satisfaction while complying with all Four Seasons&rsquo; policies.
 <br/>
 <br/>
 <strong>
  Main Tasks And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   The ability to display, at all times, a friendly, courteous and professional manner in all dealings with guests, patrons and other employees.
  </li>
  <li>
   The ability to welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures.
  </li>
  <li>
   The ability to handle a multitude of keys.
  </li>
  <li>
   The ability to quote and be familiar with room and rate availability for current and future dates.
  </li>
  <li>
   The ability to accept reservations, changes and cancellations in the absence of reservations staff.
  </li>
  <li>
   The ability to select and block rooms for arriving guests; pre-register individuals or groups as required; assist in escorting VIPs and return guests to their rooms as requested.
  </li>
  <li>
   The ability to work closely with the Guest Services and Concierge staff to coordinate the efficient handling of guest luggage and follow up on guest requests.
  </li>
  <li>
   The ability to handle guest problems or complaints.
  </li>
  <li>
   The ability to utilize the computer system in running daily reports and in blocking special requests.
  </li>
  <li>
   The ability to keep all support departments informed of necessary information or requests.
  </li>
  <li>
   The ability to handle safety deposit box requests; including distributing, giving access to and closing procedures.
  </li>
  <li>
   The ability to complete key packets and vouchers, and to modify registration cards.
  </li>
  <li>
   The ability to check guests out of the hotel in accordance with procedures; make change, cash checks, exchange foreign currency, and post charges to guest accounts.
  </li>
  <li>
   The ability to maintain a balanced bank assigned to you from the hotel.
  </li>
  <li>
   The ability to reconcile all transactions at the close of the shift and to cash out.
  </li>
  <li>
   The ability to recite hours of operation of all hotel facilities and special service codes.
  </li>
  <li>
   The ability to understand the tasks performed by a telephone operator, a reservationist, a concierge and a housekeeper.
  </li>
  <li>
   The ability to handle hotel emergency procedures and situations with maturity and professionalism.
  </li>
  <li>
   The ability to perform as night receptionist and assist with the night audit procedures.
  </li>
  <li>
   The ability to perform tasks and projects as delegated by the Assistant Manager, Night Manager, Front Office Manager or Rooms Division Manager.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Confidentiality
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Whist working for the Company there will be access to a wide variety of confidential information concerning the Company, guests and employees. It is vital that all such information remains confidential and must not be disclosed to anyone outside the Company, guests and employees, unless otherwise stated. Please refer to the Employee Handbook for full policy details
  </li>
 </ul>
</div>


Hosuk Travel

<div><p>At <b>Hosuk Travels</b>, we believe that every great travel experience begins with a warm welcome. We are looking for a <b>Receptionist</b> to join our dynamic team in <b>Riyadh</b>, who will be the first point of contact for our clients, providing exceptional customer service and ensuring smooth front-desk operations that reflect our company&rsquo;s professional image.</p>
<p><b>
Key Responsibilities:</b></p>
<ul>
<li>Greet and welcome visitors in a friendly and professional manner.</li>
<li>Answer and direct phone calls promptly and efficiently.</li>
<li>Manage front-desk operations, including handling inquiries and scheduling appointments.</li>
<li>Maintain records of client visits, calls, and messages.</li>
<li>Assist clients with travel-related queries and coordinate with other departments as needed.</li>
<li>Handle incoming and outgoing mail and courier services.</li>
<li>Maintain a neat and organized reception area.</li>
<li>Support administrative tasks such as data entry, filing, and documentation.</li>
</ul>
<p><b>Requirements:</b></p>
<ul>
<li>High school diploma or equivalent; a diploma in Office Administration is a plus.</li>
<li>1&ndash;3 years of experience as a receptionist or in a similar customer service role.</li>
<li>Proficiency in MS Office (Word, Excel, Outlook).</li>
<li>Excellent communication and interpersonal skills.</li>
<li>Fluent in English; knowledge of Arabic is an advantage.</li>
<li>Professional appearance and a positive attitude.</li>
<li>Strong organizational skills and the ability to multitask effectively.</li>
</ul>
<p>Joining <b>Hosuk Travels</b> in <b>Riyadh</b> as a Receptionist means becoming part of a customer-focused team that values professionalism, efficiency, and hospitality. If you have a passion for delivering excellent service and enjoy working in a dynamic travel environment, we welcome you to apply and grow with us.</p></div>

Receptionst

Confidential

<div>
 <p>
  <strong>
   Overview
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We are seeking a professional and well-organized
  <strong>
   Front Desk Receptionist
  </strong>
  to be the first point of contact for our organization. This role will combine front desk management with administrative and office coordination duties, ensuring smooth day-to-day operations while maintaining a welcoming and professional environment for visitors and staff. The position also involves supporting internal communications and assisting with HR-related projects.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Reception Management
  </strong>
 </p>
 <ul>
  <li>
   Maintain the reception area to a high professional standard, ensuring it is clean, organized, and welcoming.
  </li>
  <li>
   Answer, screen, and forward calls/messages promptly and professionally.
  </li>
  <li>
   Greet and assist visitors in a courteous and polite manner.
  </li>
  <li>
   Manage incoming and outgoing post, courier deliveries, and collections.
  </li>
  <li>
   Report any maintenance issues to the appropriate department.
  </li>
  <li>
   Coordinate coverage for reception when needed.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Administrative Support
  </strong>
 </p>
 <ul>
  <li>
   Monitor and replenish office supplies, including stationery, refreshments, and other essentials.
  </li>
  <li>
   Manage and implement the internal event calendar, from small initiatives to larger engagement activities.
  </li>
  <li>
   Update office communication boards or digital displays with relevant information.
  </li>
  <li>
   Oversee meeting room booking systems and ensure rooms are well-maintained.
  </li>
  <li>
   Provide general administrative assistance to various departments as required.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Internal Communications &amp; HR Support
  </strong>
 </p>
 <ul>
  <li>
   Manage internal HR communications via company channels such as internal messaging platforms or notice boards.
  </li>
  <li>
   Assist with HR projects and ad-hoc administrative tasks.
  </li>
  <li>
   Support engagement initiatives and internal campaigns.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Requirements
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Minimum of secondary education.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Experience
  </strong>
 </p>
 <ul>
  <li>
   At least
   <strong>
    1 year of experience
   </strong>
   in a similar front-desk, administrative, or office coordination role.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Knowledge
  </strong>
 </p>
 <ul>
  <li>
   Proficiency in MS Office applications.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Skills
  </strong>
 </p>
 <ul>
  <li>
   Strong verbal and written communication skills.
  </li>
  <li>
   Excellent interpersonal skills with the ability to interact at all organizational levels.
  </li>
  <li>
   Highly organized with strong coordination abilities.
  </li>
  <li>
   Ability to prioritize tasks and manage time effectively.
  </li>
  <li>
   Basic social media and internal communication platform skills.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Personal Attributes
  </strong>
 </p>
 <ul>
  <li>
   Professional appearance and demeanor.
  </li>
  <li>
   Friendly, approachable, and customer-service-oriented.
  </li>
  <li>
   Flexible, proactive, and adaptable in a fast-paced environment.
  </li>
  <li>
   Collaborative team player with a can-do attitude.
  </li>
  <li>
   Ability to remain calm and efficient under pressure.
  </li>
 </ul>
 <p>
 </p>
</div>


VIP Receptionist

Hilton

<div><p>Receptionist</p><p>
A Receptionist provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.</p><br>
<p><br>
<b>What will I be doing?</b></p><br>
<p>As Receptionist, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:</p>
<ul><li>Achieve positive outcomes from Guest queries in a timely and efficient manner</li>
<li>Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required</li>
<li>Ensure that both the Front Office Manager and Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments</li>
<li>Demonstrate a high level of customer service at all times</li>
<li>Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts</li>
<li>Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties</li>
<li>Maximize room occupancy and use up-selling techniques to promote hotel services and facilities</li>
<li>Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
<li>Act in accordance with policies and procedures when working with front of house equipment and property management systems</li>
<li>Follow company brand standards</li>
<li>Assist other departments, as necessary</li>
</ul><b>What are we looking for?</b><p><br>
Receptionists serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:</p><ul>
<li>Previous experience in a customer-focused industry</li>
<li>Completed high school certificate or equivalent</li>
<li>Positive attitude and good communication skills</li>
<li>Commitment to delivering a high level of customer service</li>
<li>Excellent grooming standards</li>
<li>Ability to work on your own and as part of a team</li>
<li>Competent level of IT proficiency</li></ul>
<p>It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:</p><ul>
<li>Previous experience in cash handling</li></ul><br>
<b>
What will it be like to work for Hilton?</b><br>
<p>Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</p></div>

Receptionist

Rotana Hotels

<p>We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.</p><p>As a Front Desk Agent you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:</p><ul><li>Provide prompt, courteous and efficient service to all guests, so as to achieve a high level of customer satisfaction through personalized service from arrival till departure</li><li>Ensure guests are personally greeted by name, if known and escorted to their room to make them feel expected and welcomed</li><li>Conduct in room & hotel familiarization and assist guest in hotel activity enquiries / requests</li><li>Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries</li><li>Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels</li><li>Accurately administer Front Desk cashiering standards and comply with all laid down systems, policies and procedures</li><li>Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems</li><li>Maintain the privacy of all guests by ensuring that no details of the guests are disclosed</li><li>Demonstrate a complete understanding of the hotel's policies, procedures and service standards and have full knowledge of the hotel facilities and happenings</li></ul>

Front Desk Agent - Arabic Speaker

Explore 125+ Front desk receptionist in Riyadh this December. Find roles across top companies and apply now to boost your career.

125 front desk receptionist jobs IN Riyadh

Front Desk Receptionist

Front Desk Receptionist

Front Desk Receptionist

Receptionst

VIP Receptionist

Receptionist

Front Desk Agent - Arabic Speaker