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accommodation supervisor مشرفة سكن عاملات Jobs in Riyadh

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accommodation support specialist

agent guest relations

Ewaa Hotels

EWAA Hotels Group is seeking an experienced and service-oriented Front Office Manager to lead our Front Office operations and ensure an exceptional guest experience across our properties.Key Responsibilities:<ul><li>Manage all Front Office operations, including Reception, Guest Relations, Concierge, and Bell Services.</li><li>Ensure the highest standards of guest satisfaction and service excellence.</li><li>Lead, train, coach, and motivate the Front Office team.</li><li>Monitor daily operations, occupancy levels, and room availability to maximize revenue opportunities.</li><li>Handle guest concerns professionally and ensure timely resolution.</li><li>Coordinate closely with Housekeeping, Reservations, Sales, and other departments to maintain seamless operations.</li><li>Prepare operational reports, analyze performance, and implement continuous improvement initiatives.</li><li>Ensure compliance with company policies, brand standards, and health &amp; safety regulations.</li></ul>Requirements:<ul><li>Bachelor's degree in Hospitality Management, Business Administration, or a related field.</li><li>Minimum 5 years of Front Office experience, including at least 2 years as a Front Office Manager in a 4-star or 5-star hotel.</li><li>Previous experience working within a hotel group or multi-property environment is highly preferred.</li><li>Strong leadership, communication, and problem-solving skills.</li><li>Excellent knowledge of hotel operations and guest service standards.</li><li>Proficiency in Opera PMS or similar hotel management systems.</li><li>Fluent in English; Arabic is an advantage.</li><li>Ability to work under pressure and lead high-performing teams.</li></ul>Location: Riyadh, Saudi ArabiaPay: ﷼3,000.00 - ﷼4,000.00 per monthApplication Question(s):<ul><li>What is the expected salary?</li><li>Do you have experience in the hotel industry?</li><li>What is your Nationality?</li><li>What is your current salary?</li><li>What is the notice period for joining us?</li><li>This job requires experience certificates. Do you have experience certificates?</li></ul>Experience:<ul><li>Front Office Manager: 4 years (Required)</li></ul>Work Location: In person

Front Office Manager

Raffles

<div>Company Description 
Raffles Diriyah is a glamourous new landmark in Diriyah &ndash; Saudi Arabia&rsquo;s &ldquo;City of Earth&rdquo;. Set against the UNESCO World Heritage site of Al-Tuarif and the scenic Wadi Hanifa. Inspired by Nadji heritage, and infused with Raffles&rsquo; timeless elegance, Raffles Diriyah set the standard for gracious hospitality, cultural curiosity, and legendary service.
At Raffles Diriyah, people are the soul of everything we do. We are champion of culture, custodians of community and passionate curators of meaningful guests&rsquo; experience. Here, guests arrive as visitors, leave as friends, and return as family. 
Job Description 
The Director of Rooms is a key pre-opening leader responsible for the successful set-up, launch and ongoing direction of all Rooms Division operations.
 This role will establish Raffles brand standards, recruit and develop high-performing teams, and design exceptional guest journeys. Following opening, the Director of Rooms will drive service excellence, operational efficiency, and financial performance across the Rooms Division, ensuring a seamless transition from opening to steady-state operations.
Leadership Presence &amp; Brand Stewardship<ul><li>
Sets the standard for luxury experiences through hands‑on leadership, emotional intelligence, and authentic guest connection.</li><li>
Serves as a visible, confident, and refined leader across the property cultivating strong engagement with guests, residents, and colleagues.</li><li>
Acts as a brand ambassador for Raffles Diriyah, representing the hotel vision with sophistication, creativity, and impeccable judgment.</li><li>
Partners closely with the General Manager and Executive Committee to translate strategic priorities into clear pre-opening and operating goals, structured action plans, and measurable outcome.</li></ul>
Operational Performance &amp; Strategic Execution<ul><li>
Lead the pre-opening planning and set-up of the Rooms Division, including Front Office, Housekeeping, Guest Relations, Concierge, Raffles Butler, and related functions, ensuring seamless execution and consistency of experience.</li><li>
Oversees financial performance, including pre-opening budgeting, forecasting, budgeting, cost control, and revenue optimization across all outlets.</li><li>
Drives performance against Forbes Travel Guide, LQA, and internal brand standards, ensuring all venues meet and exceed luxury benchmarks.</li><li>
Develops and executes action plans based on guest feedback, financial results, and audit outcomes, fostering continuous improvement year‑round.</li><li>
Work closely with Revenue Management, Sales, and Marketing to support pre-opening pricing, positioning, and go-to-market strategies.</li><li>
Maintains deep expertise in luxury dining standards, ensuring leaders are trained, empowered, and accountable.</li><li>
Ensures effective labour management, productivity, and operational KPIs to balance service excellence with financial discipline.</li><li>
Brings proven pre-opening and project management experience required to navigate both short‑term operational initiatives and long‑range capital plans.</li><li>
Maintains transparency and strong communication within a high‑touch ownership environment.</li></ul>
Culture, Talent &amp; Engagement<ul><li>
Leads hiring, onboarding, and training to ensure alignment with brand standards and cultural values.</li><li>
Builds a high‑performance culture rooted in collaboration, creativity, and accountability across Rooms Department teams.</li><li>
Partners closely with People &amp; Culture to drive engagement, retention, and development initiatives within the division.</li><li>
Translates colleague engagement insights into actionable plans with measurable outcomes.</li><li>
Mentors and develops Rooms leaders, strengthening succession pipelines and long‑term capability.</li><li>
Sustains energy, creativity, and a sense of purpose within a dynamic and competitive luxury dining landscape.</li></ul>
Guest Experience, Safety &amp; Brand Standards<ul><li>
Takes ownership of the end‑to‑end Rooms guest experience, ensuring exceptional service, quality, and consistency across all venues.</li><li>
Champions innovation and creativity, continually elevating dining concepts, service rituals, and guest engagement.</li><li>
Drives personalization and memorable moments that reflect modern luxury while honouring Raffles heritage.</li><li>
Ensures compliance with health, safety, sanitation, and regulatory standards across Rooms operation.</li><li>
Analyses guest feedback and quality metrics to implement structured improvements and sustain excellence.</li><li>
Oversee the end-to-end guest journey design, ensuring Raffle experience from pre-arrival to post-departure.</li><li>
Establish guest feedback, service recovery, and online reputation processes in readiness for opening.</li></ul> 

Qualifications 
<ul><li>
Minimum 10 years of progressive Rooms leadership experience within luxury or ultra‑luxury hotel brands.</li><li>
At least 5 years in a senior Rooms leadership role (Director of Rooms, Executive Assistant Director of Rooms, or equivalent) within a Forbes‑rated, or comparable luxury property.</li><li>
Proven success leading diverse teams, in high‑end luxury, ultra-luxury hotels.</li><li>
Strong financial acumen with demonstrated experience in revenue growth, cost control, and profitability within complex Rooms operations.</li><li>
Bachelor&rsquo;s degree in hospitality management, Tourism, Business, or a related field preferred.</li><li>
Deep knowledge of luxury service standards, culinary trends, and operational best practices within the global luxury dining landscape.</li></ul>
Leadership Style &amp; Personal Attributes<ul><li>
A dynamic, emotionally intelligent leader with a passion for hospitality, and guest experience.</li><li>
Warm, polished, and service‑driven, with the ability to inspire teams and connect authentically.</li><li>
Creative and commercially minded, balancing innovation with operational discipline.</li><li>
Highly detail‑oriented with strong judgment and problem‑solving capabilities.</li></ul> 

Additional Information 
<ul><li>
Employee benefit card offering discounted rates at Accor properties worldwide.</li><li>
Complimentary duty meal.</li><li>
Opportunity to develop your talent and grow within your property and across the world!</li><li>
Ability to make a difference through our Corporate Social Responsibility &amp; Sustainability activities.</li></ul>
Our Commitment to Diversity &amp; Inclusion<ul><li>
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</li></ul></div>

Director of Rooms - Raffles Diriyah

Marriott International

<div>Additional Information 
Job Number26075832 
Job CategoryFood and Beverage &amp; Culinary 
LocationAlHada Area, Mekkah Road, Riyadh, Saudi Arabia, Saudi Arabia, 11493 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY
Entry-level management position that is responsible for the daily operations in Room Service. Position directs, trains and assists employees to follow standards in the delivery of food and beverage to guestrooms and hospitality suites. Position assists in ensuring guest and employee satisfaction is achieved while maintaining the operating budget. Strengthens the food and beverage/culinary team by assisting in other outlets when needed.
CANDIDATE PROFILE
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul>
CORE WORK ACTIVITIES
Managing Day-to-Day Room Service Operations
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Ensures property policies are administered fairly and consistently.</li></ul>
<ul><li>Communicates areas in need of attention to staff and follows up to ensure follow through.</li></ul>
<ul><li>Supervises daily shift operations and ensures compliance with all Room Service policies, standards and procedures.</li></ul>
<ul><li>Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul>
Leading Room Service Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Ensures and maintains the productivity level of employees.</li></ul>
<ul><li>Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</li></ul>
<ul><li>Celebrates successes and publicly recognizes the contributions of team members.</li></ul>
<ul><li>Communicates performance expectations in accordance with job descriptions for each position.</li></ul>
<ul><li>Ensures that regular on-going communication is happening with employees to create awareness of business objectives, communicate expectations, recognize performance and produce desired results.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Observes service behaviors of employees and provides feedback to individuals.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Supervises service behaviors of employees and provides feedback to individuals.</li></ul>
Room Service Financial and Budgeting Goals
<ul><li>Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department.</li></ul>
<ul><li>Participates in the management of department's controllable expenses to achieve or exceed budgeted goals.</li></ul>
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Manages day-to-day operations, ensures the quality, standards and meeting the expectations of the customers on a daily basis.</li></ul>
<ul><li>Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels</li></ul>
<ul><li>Interacts with guests, via phone or by accompanying server during meal delivery, to obtain feedback on quality of product, service levels and overall satisfaction.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Participates in the employee performance appraisal process, providing feedback as needed.</li></ul>
Conducting Human Resource Activities
<ul><li>Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.</li></ul>
<ul><li>Identifies the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.</li></ul>
<ul><li>Supports a departmental orientation program for employees to receive the appropriate new hiring training to successfully perform their job.</li></ul>
<ul><li>Trains staff and monitors adherence to all cash handling and credit policies and procedures.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &quot;open door&quot; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluates results to choose the best solution and solve problems.</li></ul>
<ul><li>Recognizes good quality products and presentations.</li></ul> 
</div>
<div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Com mais de 100 hot&eacute;is premiados pelo mundo, o Ritz-Carlton Ladies and Gentlemen cria experi&ecirc;ncias excepcionais que acompanham os h&oacute;spedes muito ap&oacute;s a estadia. Atraindo os melhores profissionais de hotelaria do mundo, que selecionam mem&oacute;rias duradouras, acreditamos que todo mundo alcan&ccedil;a o sucesso quando tem a possibilidade de exercer criatividade, gentileza e compaix&atilde;o. 
<div>
 
Todos os dias, estabelecemos o padr&atilde;o para um servi&ccedil;o de luxo especial prestado em todo o mundo, nos orgulhando de proporcionar excel&ecirc;ncia nos cuidados e no conforto de nossos h&oacute;spedes.</div><div>
 
Seu papel ser&aacute; o de assegurar que os &ldquo;padr&otilde;es ouro&rdquo; do The Ritz-Carlton sejam atendidos com a maior eleg&acirc;ncia e cuidado todos os dias. Estes padr&otilde;es s&atilde;o a base do The Ritz-Carlton e nos orientam a melhorar a cada dia. Eles servem como funda&ccedil;&atilde;o, e nossa cren&ccedil;a na cultura interna que leva ao sucesso que rendeu a reputa&ccedil;&atilde;o do The Ritz Carlton como l&iacute;der global em hotelaria de luxo. Como parte do nosso time, voc&ecirc; aprender&aacute; e demonstrar&aacute; estes padr&otilde;es ouro, que incluem nossa promessa para com os funcion&aacute;rios, nossa cren&ccedil;a fundamental e nosso valores de atendimento. Nossa promessa para voc&ecirc; &eacute; que oferecemos a chance de ter orgulho do seu trabalho e de quem trabalha com voc&ecirc;.</div><div>
 
Ao entrar para o The Ritz-Carlton, voc&ecirc; se junta a um portf&oacute;lio de marcas da Marriott International. Esteja onde pode realizar seu melhor trabalho, agir conforme seu prop&oacute;sito, fazer parte de uma incr&iacute;vel equipe global e se tornar a melhor vers&atilde;o de quem voc&ecirc; &eacute;.</div></div></div>

Mgr-InRoom Dining

Sulava MEA

<div>
 We are looking for a
 
 Deployment Engineer &amp; Architect
 
 to lead the design, development, and deployment of AI agent solutions using Microsoft Copilot, Copilot Studio, and Azure AI services for our Customers.
 
 
 This role is a combination of
 
 hands-on engineering and architecture leadership
 
 , focusing on building scalable, secure, and high-impact AI solutions. You will play a key role in our
 
 Agent Factory (FFL)
 
 model&mdash;delivering production-ready AI agents that transform business processes.
 
 
 
 
 What You Will Do
 
 
 
 
 <ul>
 <li>
 Design and implement end-to-end AI agent architectures across Microsoft 365 and Azure
 </li>
 <li>
 Build and deploy agents using Copilot Studio and integrate with enterprise systems
 </li>
 <li>
 Develop custom plugins, connectors, and workflows to extend agent capabilities
 </li>
 <li>
 Lead technical design for Agent Factory (FFL) delivery and scaling models
 </li>
 <li>
 Work with customer teams to translate business use cases into technical solutions
 </li>
 <li>
 Implement RAG pipelines, integrations, and data orchestration for agent intelligence
 </li>
 <li>
 Set up and optimize Azure AI environments, landing zones, and deployment pipelines
 </li>
 <li>
 Ensure security, governance, and compliance in all solutions
 </li>
 <li>
 Collaborate with AI Transformation Advisors to deliver end-to-end customer impact
 </li>
 <li>
 Support testing, optimization, and continuous improvement of agent solutions
 
 
 </li>
 </ul>
 
 
 What You Bring
 
 
 
 
 
 
 Core Engineering &amp; Architecture Skills
 
 
 
 
 <ul>
 <li>
 Strong software engineering background (e.g. .NET, Python, JavaScript/TypeScript)
 </li>
 <li>
 Experience designing scalable cloud-native architectures
 </li>
 <li>
 Ability to lead technical design and architecture decisions
 
 
 </li>
 </ul>
 
 
 AI &amp; Agent Development
 
 
 
 
 <ul>
 <li>
 Hands-on experience with Copilot Studio and agent development
 </li>
 <li>
 Experience building AI solutions using Azure AI / Azure AI Foundry
 </li>
 <li>
 Understanding of multi-agent patterns, orchestration, and automation
 </li>
 <li>
 Experience integrating APIs, data sources, and enterprise systems
 
 
 </li>
 </ul>
 👉 Agents operate across business processes and systems, combining orchestration, automation, and knowledge layers to deliver real value [
 
 
 
 
 Data &amp; Integration
 
 
 
 
 <ul>
 <li>
 Experience with RAG (Retrieval-Augmented Generation) architectures
 </li>
 <li>
 Knowledge of Azure AI Search, data pipelines, and indexing approaches
 </li>
 <li>
 Experience integrating with Microsoft Graph, SharePoint, and enterprise data sources
 
 
 </li>
 </ul>
 
 
 Security &amp; Governance
 
 
 
 
 <ul>
 <li>
 Understanding of enterprise security, identity (Entra ID), and data protection
 </li>
 <li>
 Experience implementing AI governance, compliance, and data security controls
 
 
 </li>
 </ul>
 👉 AI solutions are expected to include governance, identity, and security layers alongside agent orchestration and data acces
 
 
 
 
 What Makes You Successful
 
 
 
 
 <ul>
 <li>
 You can move from architecture to hands-on delivery seamlessly
 </li>
 <li>
 You build solutions that are production-ready, secure, and scalable
 </li>
 <li>
 You understand both technical design and real business impact
 </li>
 <li>
 You are comfortable working in fast-evolving AI environments
 </li>
 <li>
 You take ownership and drive technical outcomes end-to-end
 
 
 </li>
 </ul>
 
 
 Nice to Have
 
 
 
 
 <ul>
 <li>
 Experience with Power Platform (Power Automate, Dataverse)
 </li>
 <li>
 Familiarity with Copilot extensibility and plugin models
 </li>
 <li>
 Experience with DevOps / CI-CD pipelines for AI solutions
 </li>
 <li>
 Knowledge of KSA regulatory and data residency requirements
 </li>
 <li>
 Arabic language skills
 </li>
 </ul>
</div>

Deployment Engineer & Architect

<div>Additional Information 
Job Number26074178 
Job CategorySales &amp; Marketing 
LocationOlaya Street, Al Murooj District, Northern Ring Road, Riyadh, Saudi Arabia, Saudi Arabia, 11491 
ScheduleFull Time 
Located Remotely?N 
Position Type Management 
<div><div>JOB SUMMARY 
The position is accountable for proactively soliciting and handling sales opportunities. Ensures business is turned over properly and in a timely fashion for proper service delivery. Assists in leading all day-to-day activities related to sales with a focus on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieves personal sales goals. 
CANDIDATE PROFILE 
Education and Experience 
<ul><li>2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.</li></ul>
OR
<ul><li>4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Building Successful Relationships that Generate Sales Opportunities
<ul><li>Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.</li></ul>
<ul><li>Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.</li></ul>
<ul><li>Develops relationships within community to strengthen and expand customer base for sales opportunities.</li></ul>
<ul><li>Manages and develops relationships with key internal and external stakeholders.</li></ul>
<ul><li>Provides accurate, complete and effective turnover to Event Management.</li></ul> 
Managing Sales Activities
<ul><li>Participates in sales calls with members of sales team to acquire new business and/or close on business.</li></ul>
<ul><li>Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).</li></ul> 
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
<ul><li>Identifies new business to achieve personal and location revenue goals.</li></ul>
<ul><li>Understands the overall market - competitors&rsquo; strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.</li></ul>
<ul><li>Closes the best opportunities for the location based on market conditions and location needs.</li></ul>
<ul><li>Gains understanding of the location&rsquo;s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.</li></ul> 
Providing Exceptional Customer Service
<ul><li>Supports the company&rsquo;s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.</li></ul>
<ul><li>Services our customers in order to grow share of the account.</li></ul>
<ul><li>Executes and supports the company&rsquo;s customer service standards.</li></ul>
<ul><li>Provides excellent customer service consistent with the daily service basics of the company.</li></ul>
<ul><li>Sets a positive example for guest relations.</li></ul>
<ul><li>Interacts with guests to obtain feedback on product quality and service levels.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Courtyard, we&rsquo;re passionate about better serving the needs of travelers everywhere. It&rsquo;s what inspired us to create the first hotel designed specifically for business travelers, and it&rsquo;s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We&rsquo;re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve &ndash; all while having fun. 
 
 
<div>In joining Courtyard, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Mgr-Sales I

Globant

<div>At Globant, we are working to make the world a better place, one step at a time. We enhance business development and enterprise solutions to prepare them for a digital future. With a diverse and talented team present in more than 30 countries, we are strategic partners to leading global companies in their business process transformation. 
 
 
We are seeking a Senior AI Engineer who shares our passion for innovation and transformation. This role is critical in building advanced AI-driven solutions that enable our business partners to evolve and meet the growing demand for personalized, intelligent digital experiences. 
 
 
<h3 class="jobSectionHeader">1. AI &amp; Agent System Engineering
</h3><ul><li><div>Orchestration: Implement intent classification flows, tool routing logic, multi-step reasoning chains, session memory management, and structured output parsing.
</div></li><li><div>Tool Gateway: Build and maintain the deterministic validation layer checking LLM actions against policy rules before calling live banking APIs.
</div></li><li><div>RAG Pipelines: Optimize document ingestion, chunking/embedding workflows, vector retrieval, and context injection.
</div></li><li>Guardrails &amp; Testing: Implement &quot;Trust Dial&quot; enforcement in code to determine autonomous vs. user-confirmed actions. Build automated agent evaluation tests to catch regressions and hallucination risks.
</li></ul><h3 class="jobSectionHeader">2. Cloud-Native Service Development
</h3><ul><li><div>Scalable Architecture: Build containerized, stateless, horizontally scalable workloads designed to degrade gracefully if upstream banking APIs fail.
</div></li><li><div>Observability: Implement distributed tracing across agent calls and API hops, structured logging for audits, and metric instrumentation for latency/error rates.
</div></li><li><div>LLM Integration: Manage token budgets, streaming response handling, model fallback logic, and API error handling.
</div></li><li>Event-Driven Systems: Build idempotent consumers/producers on the Kafka pipeline with sub-second latency targets.
</li></ul><h3 class="jobSectionHeader">3. Banking API Integration &amp; Performance
</h3><ul><li><div>API Adapters: Build request transformation, authentication, rate limiting, and retry logic connecting the system to bank middleware.
</div></li><li><div>Transaction Safety: Implement security controls, token management, duplicate transaction detection, and rollback/compensation logic for agent actions.
</div></li><li>Performance Optimization: Balance LLM cost efficiency against data freshness via strategic caching , and resolve bottlenecks in reasoning chains or DB queries.
</li></ul><h2 class="jobSectionHeader">Experience &amp; Qualifications
</h2><h3 class="jobSectionHeader">Essential Criteria
</h3><ul><li><div>Software Engineering: 4+ years of professional experience shipping and operating production systems at scale (not internal tools or prototypes).
</div></li><li><div>Languages: Strong proficiency in Python and/or TypeScript with an emphasis on clean, testable code.
</div></li><li><div>Distributed Systems: Solid grasp of concurrency, fault tolerance, and API design (REST/GraphQL) in regulated environments.
</div></li><li><div>Agentic AI Experience: Hands-on experience building/shipping LLM-based systems, RAG components, tool calling mechanisms, and AI safety features (hallucination detection, prompt injection defenses).
</div></li><li><div>Testing Rigor: Experience building automated evaluation pipelines to validate non-deterministic AI behavior.
</div></li><li>Cloud Native: Strong experience with containerized workloads, CI/CD pipelines, and cloud environments (AWS, Azure, or GCP).
</li></ul><h3 class="jobSectionHeader">Desirable Criteria
</h3><ul><li><div>Experience with Kubernetes (EKS, AKS) and Infrastructure-as-Code (Terraform, AWS CDK).
</div></li><li><div>Familiarity with canary deployments, feature flags, and production rollback strategies.
</div></li><li><div>Background in banking API integration, payment rails, and financial transaction safety (idempotency, audit logging).
</div></li><li>Awareness of compliance frameworks like PCI-DSS or SOC 2.
</li></ul>Location: Remote 
 
 
Create with us digital products that people love. We will bring businesses and consumers together through AI technology and creativity, driving digital transformation to impact the world positively. 
 
 
 
We may use AI and machine learning technologies in our recruitment process. Compensation is determined based on skills, qualifications, experience, and location. In addition to competitive salaries, we offer a comprehensive benefits package.</div>

AI Engineer, Sr

Confidential Government

<div>
 
 
 Role Overview
 
 
 
 We are seeking an experienced
 
 Executive Director of Human Capital Operations
 
 to lead and oversee all HR operational functions across a large and dynamic workforce. This role is responsible for ensuring the effective delivery of payroll, employee relations, HR administration, workforce operations, and employee services while maintaining operational excellence and compliance.
 
 
 The successful candidate will have extensive experience managing HR operations for large employee populations and a strong understanding of workforce governance, employee lifecycle management, payroll operations, and employee relations within complex organizations.
 
 
 
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 <ul>
 <li>
 Lead and oversee all Human Capital Operations functions, including Payroll, Employee Relations, Personnel Administration, and Employee Services.
 </li>
 <li>
 Ensure the accurate and timely execution of payroll processes and compliance with labor regulations and organizational policies.
 </li>
 <li>
 Develop and implement scalable HR operational frameworks capable of supporting large employee populations.
 </li>
 <li>
 Establish and monitor service level agreements (SLAs), operational KPIs, and governance standards across HR Operations.
 </li>
 <li>
 Oversee employee lifecycle processes including onboarding, contract administration, transfers, promotions, leave management, and offboarding.
 </li>
 <li>
 Lead employee relations initiatives and ensure the effective resolution of employee cases and workplace matters.
 </li>
 <li>
 Partner with HR Centers of Excellence and business leaders to ensure operational alignment and workforce effectiveness.
 </li>
 <li>
 Drive process optimization, automation, and continuous improvement initiatives across HR Operations.
 </li>
 <li>
 Ensure data integrity, reporting accuracy, and workforce compliance across HR systems.
 </li>
 <li>
 Manage and develop high-performing HR Operations teams.
 </li>
 </ul>
 
 
 
 
 
 Requirements
 
 
 <ul>
 <li>
 Bachelor's degree in Human Resources, Business Administration, Law, or a related field.
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 Master's degree preferred.
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 12+ years of progressive Human Resources experience, including at least 5 years in a senior HR Operations leadership role.
 
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 Proven experience managing HR Operations for organizations with
 
 3,000+ employees
 
 .
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 Extensive experience overseeing payroll operations, employee relations, and personnel administration.
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 Strong knowledge of labor laws, HR governance, compliance, and workforce administration.
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 Experience supporting large-scale workforces, preferably within education, public sector, or labor-intensive organizations.
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 Demonstrated success in establishing operational controls, service delivery models, and HR process improvements.
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 Strong leadership, stakeholder management, and problem-solving capabilities.
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 </ul>
 
 
 
 
 
 Preferred Experience
 
 
 
 Experience supporting large teacher populations, school networks, universities, or education organizations.
 
 
 Experience managing HR Operations during periods of rapid workforce growth and high-volume recruitment.
 
 
 Exposure to workforce planning and performance governance frameworks is considered an advantage.
 
 
 
 
 
 
 Key Competencies
 
 
 
 HR Operations Leadership
 
 
 Payroll Management
 
 
 Employee Relations
 
 
 Workforce Administration
 
 
 HR Governance &amp; Compliance
 
 
 Operational Excellence
 
 
 HR Service Delivery
 
 
 Process Improvement &amp; Automation
 
 
 Workforce Analytics
 
 
 Stakeholder Management
 
</div>

HC Operations Executive Director

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