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reservations manager

Hilton

<div>
 A Reservations Manager is responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.
 
 
 
 What will I be doing?
 
 
 
 As Reservations Manager, you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations. The Reservations Manager will work with the Sales and Events Teams to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Maximise occupancy levels by reviewing and revising revenue strategies
 </li>
 <li>
 Work with the Sales and Events Teams to maximise corporate and group rates
 </li>
 <li>
 Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department
 </li>
 <li>
 Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
 </li>
 <li>
 Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
 </li>
 <li>
 Ensure Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
 </li>
 <li>
 Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
 </li>
 <li>
 Assist in the recruiting, managing, training and developing of the Team
 </li>
 <li>
 Participate in the organisation of hotel promotional activities
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Reservations Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous experience with reservations in the hotel/leisure sector
 </li>
 <li>
 Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
 </li>
 <li>
 Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
 </li>
 <li>
 Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
 </li>
 <li>
 Excellent organisation and planning skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Flexibility to respond to a range of different work situations
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of the hotel property management systems
 </li>
 <li>
 Previous experience in the same or similar role
 </li>
 <li>
 Relevant degree, in a business discipline, from an academic institution
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Call Center and Reservations
</div>

Reservations Manager

<div>
 A Reservations Supervisor oversees the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction.
 
 
 
 What will I be doing?
 
 
 
 As Reservations Supervisor, you oversee the Reservations Team and how it performs routine procedures in order to maximise revenue and Guest satisfaction. The Reservations Supervisor will work with the Reservations Team to develop future and repeat business opportunities. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist in the day-to-day operations of the Reservations Department
 </li>
 <li>
 Manage telephone, fax and email enquiries in a prompt and professional manner and in accordance with company standards ensuring accuracy and attention to detail at all times
 </li>
 <li>
 Understand seasonal and historical trends and work within them to ensure maximum occupancy and average room rates
 </li>
 <li>
 Identify new contacts, develop sales leads, and respond to sales opportunities in order to maximise revenue
 </li>
 <li>
 Produce quotations and written confirmation to all clients
 </li>
 <li>
 Monitor customer satisfaction regularly and resolve any outstanding issues to ensure future business
 </li>
 <li>
 Ensure Team Members are developed effectively, maintain a thorough understanding of hotel facilities and processes, and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
 </li>
 <li>
 Ensure bookings are guaranteed and no show charges/late cancellation charges are applied where appropriate, and Reservations policies and procedures are followed to ensure Guest satisfaction
 </li>
 <li>
 Monitor the appearance, standards and performance of the Reservations Team with an emphasis on training and teamwork
 </li>
 <li>
 Assist in the recruiting, managing, training and developing of the Reservation team
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 A Reservations Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Good organisational and administration skills
 </li>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Confident telephone manner
 </li>
 <li>
 High level of IT skills
 </li>
 <li>
 Excellent grooming standards
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of the hotel property management systems
 </li>
 <li>
 Previous experience in the Reservations/Sales function within the hotel/leisure sector
 </li>
 <li>
 Relevant degree or other qualification in a business discipline
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Call Center and Reservations
</div>

Reservations Supervisor

IntrepidGS

<div>
 As the
 
 Lodging Clerk/Linen Specialist,
 
 the person will actively participate in Lodging/Linen Exchange ensuring successful lodging functions inclusive of reservations, check in, check out, linen exchange, building and room preventative maintenance inspections, inventory, restocking, safety inspections, general maintenance and cleaning and all related tasks.
 
 
 
 Essential Job Functions
 
 
 
 <ul>
 <li>
 Shall participate in providing linen exchange services at the Lodging Main Office for personnel checking in and out.
 </li>
 <li>
 Utilizing Government Lodging Software shall check personnel in and out of assigned rooms.
 </li>
 <li>
 Learn and successfully utilize all Government provided software.
 </li>
 <li>
 Maintain accountability and bed space assignments provided from Customer transactions, First Sergeant room rosters, and the results of room occupancy validations.
 </li>
 <li>
 Maintain bed down database with a minimum of required data inclusive of individual&rsquo;s name, rank, gender, branch of service, arrival/departure date, and building/room number assignment.
 </li>
 <li>
 Accomplish daily occupancy checks of all vacant rooms.
 </li>
 <li>
 Provide accurate rosters and other pertinent data to the Company and/or Government upon request.
 </li>
 <li>
 Maintain adequate key and door code control for all Lodging facilities with no more than one (1) discrepancy quarterly.
 </li>
 <li>
 Provide at least one (1) central lodging processing point for checking personnel in and out.
 </li>
 <li>
 Maintain 100 percent room/Customer accountability and provide 24 hours a day / 7 days a week locator service. Must maintain accurate lodging data with no more than four (4) discrepancies allowed per month.
 </li>
 <li>
 Participate in linen exchange with a workload of an average of 285 linen sets per day.
 </li>
 <li>
 Must ensure linen exchange can provide an immediate exchange of 325 individuals per hour and sustain such volume for 2 hours.
 </li>
 <li>
 Perform DVQ services inclusive of making beds, cleaning DVQ rooms as required, restocking refrigerators with water and other duties.
 </li>
 <li>
 Ensure collection of all linen in all transient tents, transient rooms, and DVQ rooms. Items collected are delivered to the linen collection point.
 </li>
 <li>
 Escort as required repair technicians to ensure proper maintenance and repairs of Government owned appliances and equipment
 </li>
 <li>
 Participate as needed in managing and delivering expendable and non-expendable supply and equipment items including breakdown and assembly of lodging furniture.
 </li>
 <li>
 Provide and manage workorders and ensure proper signage or decal on equipment requiring service.
 </li>
 <li>
 Other duties as assigned by Site Manager or Lodging Manager in support of any aspect of the mission.
 
 
 </li>
 </ul>
 
 Education &amp; Experience
 
 
 
 <ul>
 <li>
 High School diploma or equivalent.
 </li>
 <li>
 Must maintain access to workload data and sensitive information from 386 LAN.
 </li>
 <li>
 Must be knowledgeable of CQMAPs software.
 </li>
 <li>
 Must have a minimum of two (2) years of experience in executing DOD or comparable lodging.
 </li>
 <li>
 Experience in hospitality and services management industry as well as aseptic cleaning procedures.
 </li>
 <li>
 Must be capable of resolving customer complaints in a professional manner and deescalating customer conflict using active listening, empathy and problem-solving skills.
 </li>
 <li>
 Must be effective in data management inclusive but not limited to data accuracy, security, and accessibility.
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 <ul>
 <li>
 Possess a valid U.S. Passport (preferred).
 </li>
 <li>
 Possess a valid U.S. Driver&rsquo;s License.
 </li>
 <li>
 Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD SEVENTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY.
 </li>
 <li>
 Able to obtain and maintain a valid Residency Visa for Kuwait.
 </li>
 <li>
 Must be able to work in extreme environmental conditions including dust and high temperatures.
 </li>
 <li>
 Must be able to endure long hours, exposure to weather and hazardous conditions.
 </li>
 <li>
 Must have expert knowledge and ability to perform duties through utilization of multiple software applications inclusive of but not exclusive to CQ Maps, Microsoft products and other software.
 
 
 </li>
 </ul>
 
 SECURITY CLEARANCE:
 
 Active DoD Secret Clearance.
 
 
 
 Intrepid Acquisition Holdings, LLC
 
 
 
 
 www.intrepidgs.com
 
 
 
 Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.
 
 
 Intrepid Acquisition Holdings, LLC. (&ldquo;IAH&rdquo; and/or &ldquo;Company&rdquo;) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
</div>

Lodging Clerk/Linen Specialist

<div>
 As the
 
 Lodging Manager,
 
 the person will manage Lodging/Linen Exchange ensuring successful lodging functions inclusive of reservations, check in, check out, linen exchange, building and room preventative maintenance inspections, inventory, restocking, safety inspections, general maintenance and cleaning and all related tasks.
 
 
 
 Essential Job Functions
 
 
 
 <ul>
 <li>
 Shall oversee and participate in providing linen exchange services at the Lodging Main Office for personnel checking in and out.
 </li>
 <li>
 Utilizing Government Lodging Software shall check personnel in and out of assigned rooms.
 </li>
 <li>
 Provide training to all employees on Government provided software.
 </li>
 <li>
 Manage accountability and bed space assignments provided from Customer transactions, First Sergeant room rosters, and the results of room occupancy validations.
 </li>
 <li>
 Maintain bed down database with a minimum of required data inclusive of individual&rsquo;s name, rank, gender, branch of service, arrival/departure date, and building/room number assignment.
 </li>
 <li>
 Accomplish daily occupancy checks of all vacant rooms.
 </li>
 <li>
 Provide accurate rosters and other pertinent data to the Government upon request.
 </li>
 <li>
 Maintain adequate key and door code control for all Lodging facilities with no more than one (1) discrepancy quarterly.
 </li>
 <li>
 Provide at least one (1) central lodging processing point for checking personnel in and out.
 </li>
 <li>
 Maintain 100 percent room/Customer accountability and provide 24 hours a day / 7 days a week locator service. Must maintain accurate lodging data with no more than four (4) discrepancies allowed per month.
 </li>
 <li>
 Manage the linen exchange with a workload of an average of 285 linen sets per day.
 </li>
 <li>
 Must ensure linen exchange can provide an immediate exchange of 325 individuals per hour and sustain such volume for 2 hours.
 </li>
 <li>
 Perform DVQ services inclusive of making beds, cleaning DVQ rooms as required, restocking refrigerators with water and other duties.
 </li>
 <li>
 Ensure collection of all linen in all transient tents, transient rooms, and DVQ rooms. Items collected are delivered to the linen collection point.
 </li>
 <li>
 Other duties as assigned by Site Manager in support of any aspect of the mission.
 
 
 </li>
 </ul>
 
 Education &amp; Experience
 
 
 
 <ul>
 <li>
 High School diploma or equivalent.
 </li>
 <li>
 Must maintain access to workload data and sensitive information from 386 LAN.
 </li>
 <li>
 Must be knowledgeable of CQMAPs software and capable of training all employees in accurate use of software.
 </li>
 <li>
 Must have a minimum of five (5) years of experience in supervising and managing DOD or comparable lodging.
 </li>
 <li>
 Experience in hospitality and services management industry as well as aseptic cleaning procedures.
 </li>
 <li>
 Must be capable of resolving customer complaints in a professional manner and deescalating customer conflict using active listening, empathy and problem-solving skills.
 </li>
 <li>
 Must be effective in data management inclusive but not limited to data accuracy, security, and accessibility.
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 <ul>
 <li>
 Possess a valid U.S. Passport (preferred).
 </li>
 <li>
 Posses a valid U.S. Driver&rsquo;s License.
 </li>
 <li>
 Must be able to meet all current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD SEVENTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY.
 </li>
 <li>
 Able to obtain and maintain a valid Residency Visa for Kuwait.
 </li>
 <li>
 Must be able to work in extreme environmental conditions including dust and high temperatures.
 </li>
 <li>
 Must be able to endure long hours, exposure to weather and hazardous conditions.
 </li>
 <li>
 Must have expert knowledge and ability to perform duties through utilization of multiple software applications inclusive of but not exclusive to CQMaps, Microsoft products and other software.
 
 
 </li>
 </ul>
 
 SECURITY CLEARANCE:
 
 Must have and maintain a DoD Secret Clearance
 
 
 
 Intrepid Acquisition Holdings, LLC
 
 
 
 
 www.intrepidgs.com
 
 
 
 Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.
 
 
 Intrepid Acquisition Holdings, LLC. (&ldquo;IAH&rdquo; and/or &ldquo;Company&rdquo;) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
</div>

Lodging Manager

<div>
 As the
 
 MWR Fitness Specialist
 
 , you will work in the MWR and Fitness Areas. Although your primary location will be Ali Al Salem Air Base, expectation is you to be available to perform duties at all MWR and Fitness locations as required.
 
 
 As a Fitness Specialist you will be conducting activities and/or event that will be held twice on the day it is scheduled, at each service location, so both shifts have the ability to participate. Run and manage resale activities including alcohol sales. Must be knowledgeable of the regulations and rules of play regarding all weekly recreational activities and tournaments hosted within the facilities, with the ability to promptly answer all guest inquiries. Will be hosting MWR special events. Hosting an event may include set-up and tear down of equipment and decorations, audiovisual support, arranging/providing transportation (to include qualified licensed drivers and vehicles) of entertainers (estimated maximum of 20) between point of arrival and the base and during their stay on base, escorting entertainers to and from the event, and providing labor and supervision to support the event as required. As the Recreation Specialist, you may also work in the Lodging office completing reservations, in-processing and out-processing of personnel and performing vacant room checks.
 
 
 
 Essential Job Functions
 
 
 
 <ul>
 <li>
 Must possess an American Red Cross CPR Certificate, an American Red Cross Standard First Aid certificate or local equivalent certifications (as approved by the ACO), and an Automated External Defibrillator Certification.
 </li>
 <li>
 Perform successful operations of 24-hour Recreation and Fitness Centers inclusive of fitness &amp; sports and recreation programs ensuring all PWS requirements are maintained.
 </li>
 <li>
 Perform or oversee the maintenance of the facility ensuring a clean, sanitary, presentable, professional work area free of dirt, debris, clutter, trash and dust.
 </li>
 <li>
 Perform cleaning, maintenance and repairs of all fitness equipment related to the fitness program.
 </li>
 <li>
 Assist in execution of required tournaments, special events, fitness incentive programs, and aerobics/strength training classes IAW government requirements. Fitness program may include between eight (8) and ten (10) special sports events each month such as weekly tournaments for sports other than the current league sport, and competitions such as weightlifting, 5k and 10k fun runs
 </li>
 <li>
 Assist with other facilities or departments as needed to ensure mission success.
 </li>
 <li>
 Monitor all OCN staff associated with the department and if needed other departments.
 </li>
 <li>
 Ensure Fitness Equipment Preventative Maintenance services are completed IAW the PWS.
 </li>
 <li>
 Assist in operation checks and warranty services on fitness equipment IAW manufacturer&rsquo;s guidelines.
 </li>
 <li>
 Assist in daily, weekly, monthly, quarterly, and annual preventive maintenance, adjustments, and repair
 </li>
 <li>
 Shall perform NAF re-sale cashier operations inclusive of cashiering, funds control, and conformance to all local operating instructions and policies inclusive of handling and selling alcohol products.
 </li>
 <li>
 Participate in loading, unloading and storing of purchased goods.
 </li>
 <li>
 Will be knowledgeable of the regulations and rules of play regarding all activities and tournaments hosted within the facilities.
 </li>
 <li>
 Actively engage with guests regarding programs and events.
 </li>
 <li>
 Will maintain all MWR facilities in a clean, sanitary, healthy, and professional manner free of dust, dirt, debris, clutter, and trash.
 </li>
 <li>
 Will conduct weekly events include bingo, Texas Hold&rsquo;em, foosball, dominoes, spades, bid whiz, karaoke, pizza night, pool, ping pong, video game tournaments, etc.
 </li>
 <li>
 Handle customer inquiries, check in/out games, play movies, provide information of upcoming trips/tours, decorate for holidays, develop and run tournaments, count customers, provide information of upcoming events, and ensure complimentary consumable items are provided to customers such as popcorn at all times.
 </li>
 <li>
 Shall verify all supplies necessary to enjoy the complimentary items are properly stocked
 </li>
 <li>
 Other duties as assigned by Site Manager.
 
 
 </li>
 </ul>
 
 Education &amp; Experience
 
 
 
 <ul>
 <li>
 High school diploma or GED.
 
 
 </li>
 </ul>
 
 Knowledge &amp; Skills
 
 
 
 <ul>
 <li>
 Must be knowledgeable and able to work with Microsoft software inclusive of PowerPoint, Word, Excel, Access Database, and Outlook.
 
 
 </li>
 </ul>
 
 License &amp; Certifications
 
 
 
 <ul>
 <li>
 Must possess an American Red Cross CPR Certificate
 </li>
 <li>
 American Red Cross Standard First Aid certificate or local equivalent certifications (as approved by the ACO)
 </li>
 <li>
 Automated External Defibrillator Certification.
 
 
 </li>
 </ul>
 
 Additional Requirements
 
 
 
 <ul>
 <li>
 Must possess a valid U.S. Driver&rsquo;s License
 </li>
 <li>
 Possess a valid U.S. Passport (preferred)
 </li>
 <li>
 Must be able to meet all current USCENTCOM Deployment Policy Requirements, including vaccination for COVID-19 as outlined in Paragraph 1.A. of the USCENTCOM JAN 22 MOD SIXTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY
 </li>
 <li>
 Able to obtain and maintain a valid Residency Visa for Kuwait.
 </li>
 <li>
 Must be able to work in extreme environmental conditions including dust and high temperatures.
 </li>
 <li>
 Must be able to endure long hours, exposure to weather and hazardous conditions.
 
 
 </li>
 </ul>
 
 SECURITY CLEARANCE:
 
 Must have and maintain an U.S. DoD Secret Clearance.
 
 
 
 Intrepid Acquisition Holdings, LLC
 
 
 
 
 www.intrepidgs.com
 
 
 
 Intrepid Acquisition Holdings, LLC. (IAH), is a leading provider of global-scale logistics, facilities management, and advanced professional and technical services. IAH provides a broad spectrum of services and solutions to U.S. and international government agencies, and organizations. As a world-class leader in providing seasoned program management, IAH leverages and integrates its capabilities to provide safe, innovative, and reliable solutions to meet customers' diverse and complex challenges.
 
 
 Intrepid Acquisition Holdings, LLC. (&ldquo;IAH&rdquo; and/or &ldquo;Company&rdquo;) and its affiliates, including but not limited to IAP World Services, Inc., Readiness Management Support L.C., JPATS Logistics Services, LLC., and subsidiaries is an EOE, including disability/vets.
 
 
 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
</div>

MWR Fitness Specialist

<div>
 An Assistant Director of Sales manages the hotel sales and marketing plans by recommending growth efforts, monitoring progress, and ensuring that the hotel is competitively positioned within the local marketplace.
 
 
 
 What will I be doing?
 
 
 
 As Assistant Director of Sales, you will be responsible for working closely with the Senior Management Team to drive business needs and expand existing business through promotional efforts and sales channels. An Assistant Director of Sales will work to develop the sales group and groom a high-performing sales team. Specifically, you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Manage hotel sales and marketing plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments
 </li>
 <li>
 Work closely with the Senior Management Team to identify and drive focused activities on elements of the business that require additional support
 </li>
 <li>
 Contribute to the development of company sales and marketing initiatives by recommending, implementing and monitoring appropriate local activity
 </li>
 <li>
 Organise comprehensive information describing the range of products and services offered by the hotel and deliver this information through relevant sales resources and sales channels to existing and potential Guests
 </li>
 <li>
 Produce accurate and timely reports that meet the needs of the hotel and the management company
 </li>
 <li>
 Prepare and present, on a monthly basis, the contribution, focus and activity of the proactive sales team to the hotel owners and senior management team
 </li>
 <li>
 Cooperate with other departments in the hotel, particularly Reservations and the Banqueting Department, to create an exceptional Guest experience and build strong, comprehensive sales programs
 </li>
 <li>
 Contribute to relevant management meetings to develop and implement sales and marketing initiatives
 </li>
 <li>
 Prepare company contracts for the hotel in accordance with current business and pricing conditions
 </li>
 <li>
 Monitor offers, options and discounts for repeat bookings for groups, congresses and seminars in close cooperation with the Group Coordinator
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 An Assistant Director of Sales serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Positive attitude and good communication skills
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Strong leadership skills, whereas it is evident that you can effectively manage and motivate a team to perform beyond expectations
 </li>
 <li>
 Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
 </li>
 <li>
 Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
 </li>
 <li>
 Excellent organisational and planning skills
 </li>
 <li>
 Experience in a similar role with a proven track record
 
 
 
 </li>
 </ul>
 It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
 
 
 <ul>
 <li>
 Knowledge of local market
 </li>
 <li>
 Knowledge of hospitality
 </li>
 <li>
 Passion for sales and for achieving targets and objectives
 </li>
 <li>
 Degree-level qualification in a relevant field would be advantageous
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
</div>

Assistant Director of Sales

<div>
 An Assistant Front Office Manager assists in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As Assistant Front Office Manager, you will assist in supervising the Front Office Team to ensure that Team Members are prepared and well-informed to deliver Guests an exceptional experience from check-in through check-out. An Assistant Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist the Front Office Manager to oversee the entire Front Office operation to maintain high standards
 </li>
 <li>
 Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement
 </li>
 <li>
 Ensure regular and VIP Guests are recognised and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme
 </li>
 <li>
 Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures
 </li>
 <li>
 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
 </li>
 <li>
 Maintain good communication and working relationships with all hotel departments
 </li>
 <li>
 Monitor staffing levels to meet cover business demands
 </li>
 <li>
 Conduct monthly communication meetings, in the absence of the Front Office Manager, and produce minutes
 </li>
 <li>
 Assist the Front Office Manager with staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Assist the Front Office Manager with recruiting, managing, training and developing the Front Office team
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 
 
 
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 </ul>
 
 What are we looking for?
 
 
 
 Assistant Front Office Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
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 Previous supervisory experience in Front Office within the hotel/leisure/retail
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 High level of IT proficiency
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 <li>
 High level of commercial awareness and sales capabilities
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 Excellent leadership, interpersonal and communication skills
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 Accountable and resilient
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 Commitment to delivering a high level of customer service
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 Ability to work under pressure
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 Excellent grooming standards
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 <li>
 Flexibility to respond to a variety of work situations
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 <li>
 Ability to work on your own and as part of a team
 
 
 
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 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Kuwait Resort
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
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Assistant Front Office Manager

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