guest service agent (guest experience expert) Jobs in Manama Bahrain

guest service agent (guest experience expert)

front desk agent

hotel manager

revenue manager

front desk receptionist Jobs in Manama Bahrain

front desk receptionist

restaurant reservation agent

Marriott International

<div>
 
 Additional Information
 
 
 
 
 Job Number
 
 25195080
 
 
 
 Job Category
 
 Food and Beverage &amp; Culinary
 
 
 
 Location
 
 The Ritz-Carlton Bahrain, Building 173, Road 2803, Manama, Bahrain, Bahrain,VIEW ON MAP
 
 
 
 Schedule
 
 Full Time
 
 
 
 Located Remotely?
 
 N
 
 
 
 Position Type
 
 Non-Management
 
 
 
 Position Summary
 
 
 
 Our jobs aren&rsquo;t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique &ndash; with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.
 
 
 No matter what position you are in, there are a few things that are critical to success &ndash; creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces), managing the menu (read and visually verify information), and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Service Experts &ndash; to get it right for our guests and our business each and every time.
 
 
 
 Preferred Qualifications
 
 
 
 Education: High school diploma or G.E.D. equivalent.
 
 
 Related Work Experience: Less than 1 year related work experience.
 
 
 Supervisory Experience: No supervisory experience.
 
 
 License or Certification: None
 
 
 
 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
 
 
 
 At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world&rsquo;s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.
 
 
 Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
 
 
 Your role will be to ensure that the &ldquo;Gold Standards&rdquo; of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
 
 
 In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
 
 Be
 
 where you can do your best work,
 
 begin
 
 your purpose,
 
 belong
 
 to an amazing global team, and
 
 become
 
 the best version of you.
 
 
</div>

Restaurant Reservation Agent

Ramada by Wyndham Bahrain

<div><h1 class="jobSectionHeader">SUMMARY</h1>

The Reservations Agent is responsible for handling all reservation inquiries, bookings, and cancellations in a timely and professional manner. The incumbent will provide exceptional guest service, assisting them with their accommodation needs and ensuring accurate information is communicated effectively. This role requires strong communication skills, attention to detail, and the ability to work collaboratively with other departments to ensure guest satisfaction and operational efficiency.

KEY RESPONSIBILITIES

<ul><li>Respond promptly to reservation inquiries via phone, email, and online platforms.</li>
<li>Assist guests in making room reservations based on their preferences and needs.</li>
<li>Input and maintain accurate reservation records into the PMS, Opera Cloud.</li>
<li>Provide personalized service to guests, addressing their questions and concerns professionally and courteously.</li>
<li>Upsell hotel amenities and services to maximize revenue opportunities.</li>
<li>Handle guest complaints and resolve issues promptly to ensure guest satisfaction.</li>
<li>Communicate effectively with other hotel departments to ensure seamless guest experiences.</li>
<li>Coordinate special requests and accommodations with housekeeping, front desk, and other relevant teams.</li>
<li>Confirm reservations and send booking confirmations to guests promptly.</li>
<li>Promote direct bookings and educate guests on the benefits of booking directly with the hotel.</li>
<li>Implement revenue management strategies as directed by the Director of Revenue / Revenue Manager.</li>
<li>Monitor room availability and make recommendations to maximize occupancy and revenue.</li>
<li>Prepare daily reports on reservations, cancellations, and no-shows.</li>
<li>Maintain accurate records of guest interactions and transactions.</li>
<li>Assist with administrative duties as assigned by the Reservations Manager.</li>
</ul>
It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
KEY COMPETENCIES</h1>
Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:<ul><li>
Attention to detail</li><li>
Service excellence</li><li>
Communication</li><li>
Commercial awareness</li><li>
Planning &amp; organisation</li><li>
Driving results</li><li>
Flexibility</li><li>
Accountability</li><li>
Teamwork</li><li>
Can-do attitude</li></ul><h1 class="jobSectionHeader">
BACKGROUND</h1>
.<ul><li>
Business / hospitality management BA qualification is an advantage.</li><li>
Proficiency in Opera Cloud.</li><li>
1 years&rsquo; experience working as a receptionist or in a similar role.</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Customer service</h3>
Customer Service<h3 class="jobSectionHeader">
IT Software</h3>
Opera Cloud<h3 class="jobSectionHeader">
General skills</h3>
Hotel reception or reservations</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Leadership, Fun, Continuous learning</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Incentive plans, Learning &amp; development programmes, Career development</div></div>

Reservations Agent

Ramada by Wyndham Manama City Centre

<div><ul><li>Responds to communications from guests, travel agents, and referral networks concerning reservations arriving by mail, telephone, and fax or through a central reservation system. Creates and maintains reservation records-usually by date of arrival and alphabetical listing prepares letters of confirmation and promptly processes any cancellations and modifications.</li><li>
Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. Additional duties may include preparing the list of expected arrivals for the front office, assisting in preregistration activities when appropriate, and processing advance reservation deposits.</li><li>
Know the type of rooms the hotel has as well as their location and layout. Knows of all hotel packages plans-meaning status, rates, and benefits. Update availability of all distribution channels like GDS, OTA and Web booking systems.</li></ul>
<div><h2 class="jobSectionHeader">Experience Needed</h2><h1 class="jobSectionHeader">
Main tasks</h1><ul><li>
Processes reservations by mail, telephone, fax or central reservation systems referral.</li><li>
Processes reservations from the sales office, other hotel departments, and travel agents.</li><li>
Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all packages plans.</li><li>
Knows the credit policy of the hotel and how to code each reservation.</li><li>
Creates and maintains reservation records by date of arrival and alphabetical listing.</li><li>
Determines room rates based on the selling tactics of the hotel.</li><li>
Prepares letters of confirmation.</li><li>
Communicates reservation information to the front desk.</li><li>
Processes cancellations and modifications and promptly relays this information to the front desk.</li><li>
Understands the hotel's policy on guaranteed reservations and no-shows. Processes advance deposits on reservations.</li><li>
Tracks future room availabilities on the basis of reservations. Helps develop room revenue and occupancy forecasts.</li><li>
Prepares expected arrival list for front office use.</li><li>
Assists in preregistration activities when appropriate. Monitors advances deposit requirements.</li><li>
Handles daily correspondence. Responds to inquiries and makes reservations as needed.</li><li>
Makes sure that files are kept up to date.</li><li>
Maintains a clean and neat appearance and work area at all times.</li><li>
Promotes goodwill by beings courteous, friendly, and helpful to guests, managers, and fellow employees.</li><li>
Walk around with the client and ensuring that they secure whatever services they are in need of.</li><li>
Getting information about areas of interest in order to target more clients in particular seasons.</li><li>
Making arrangements for clients travel programs.</li><li>
To be aware of all front office procedures and assist with reception duties when required.</li><li>
To be fully aware of and adhere to health and safety, fire and bomb threat procedures.</li><li>
Willing to undertake any reasonable request made by management in any other areas of the house.</li><li>
Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website.</li><li>
Assisting in configuring rates on the hotels property management system.</li><li>
Use proper etiquette at all times when communicating with guests and associates.</li><li>
Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.</li><li>
Maintain and market promotions and guest programs.</li><li>
Maintain a clean work area</li></ul></div>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Soft skills</h3>
Time Management, Effective Communication, Detail Oriented<h3 class="jobSectionHeader">
Customer service</h3>
Customer Service</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Accountability, Inclusive, Care, Fun</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Staff transportation, Incentive plans, Learning &amp; development programmes, Career development, Length of service benefits</div></div>

Guest Relation Officer

Global Vision Solution

Job Description 33340017Restaurant &amp; Kitchen Supervisor Job SummaryThe Kitchen Supervisor will be responsible for the overall operation and performance of the kitchen staff. This includes setting goals and targets, monitoring progress, and providing feedback and guidance to ensure that the kitchen staff is meeting the standards of the restaurant. The Kitchen Supervisor will maintain a safe and sanitary working environment and implement and enforce safety and sanitation standards.Restaurant &amp; Kitchen Supervisor Duties and Responsibilities&middot; Supervise and manage kitchen staff, including hiring, training, scheduling, and performance reviews&middot; Ensure all kitchen staff are properly trained and are following all food safety and sanitation guidelines&middot; Ensure kitchen operations run smoothly and efficiently&middot; Monitor and maintain adequate kitchen inventory levels&middot; Ensure that recipes and food preparation instructions are followed correctly&middot; Monitor food quality and presentation&middot; Ensure that all equipment is in good working order&middot; Maintain a clean and organized kitchen environment&middot; Assist in menu planning and development&middot; Handle Customer orders&middot; Follow up catering and functions orders&middot; Handle the customer collection / payment and refund if any&middot; Ensure smooth order operation and deliveryRestaurant &amp; Kitchen Supervisor Requirements and Qualifications&middot; High school diploma or equivalent&middot; 1-3 years of kitchen &amp; restaurant management experience&middot; Working knowledge of food safety and sanitation standards&middot; Able to multi-task and work in a fast-paced environment&middot; Excellent communication, problem-solving, and organizational skills&middot; Able to work flexible hours, including evenings and weekends&middot; Food Handler certification (preferred) 33340017Job Types: Full-time, Permanent, Contract Contract length: 12 monthsPay: BD250.000 - BD350.000 per monthAbility to commute/relocate:<ul><li>Manama: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Experience:<ul><li>food process: 2 years (Required)</li></ul>Language:<ul><li>english (Required)</li></ul>Location:<ul><li>Manama (Required)</li></ul>

Restaurant Kitchen Supervior

ANG Holdings WLL

Job Vacancy: Training Manager &ndash; Restaurant Industry (Bahrain Only)We are looking for a highly skilled and experienced Training Manager to lead and elevate employee development across our restaurant group. The ideal candidate is someone with deep knowledge of restaurant operations, strong training background, and the ability to build structured programs that enhance quality, safety, and service excellence.Key Responsibilities:<ul><li>Design and implement structured training programs for front of house &amp; back of house teams.</li><li>Conduct orientation, service standards training, food handling &amp; hygiene training, and soft skills development.</li><li>Deliver regular training sessions covering customer service, product knowledge, grooming, and operational SOPs.</li><li>Evaluate staff performance and identify training gaps across all outlets.</li><li>Collaborate with Operations &amp; Quality teams to maintain consistent brand standards.</li><li>Prepare monthly training calendars and submit training reports to management.</li><li>Ensure compliance with food safety, health &amp; safety, and quality control requirements.</li></ul>Required Qualifications &amp; Experience:<ul><li>Minimum 6 years of experience in training within the restaurant/F&amp;B sector (mandatory).</li><li>Must be currently residing in Bahrain (local recruitment only).</li><li>Strong understanding of restaurant operations, service standards, food safety procedures, and quality control.</li><li>Preferably certified in one or more of the following:</li><li>HACCP Certification</li><li>ISO / Quality Control Courses</li><li>Health &amp; Safety Training (Level 2 or 3)</li><li>Train-the-Trainer (TTT) / Professional Training Certifications</li><li>Customer Service Excellence Courses</li><li>Ability to design training materials, SOPs, and manuals in a professional format.</li><li>Excellent communication, coaching, and leadership skills.</li><li>Strong personality, able to handle multi-branch training and work under pressure.</li></ul>Location: BahrainPlease send your updated CV to: hr@pastaexpressgroup.comJob Type: Full-timePay: BD500.000 - BD800.000 per monthWork Location: In person

Training Manager – Restaurant Industry (Bahrain Only)

Nordic Holdings

OPERA KNOWLEDGEHOTEL EXPERIENCE<ul><li>Answer incoming calls, emails, and messages from customers seeking information about room or service availability, pricing, and packages.</li><li>Process reservations accurately using the company&rsquo;s reservation system or online platforms.</li><li>Explain booking policies, cancellation terms, amenities, and travel options.</li><li>Offer recommendations based on client needs and preferences (e.g., room type, flight schedule, or tour package).</li><li>Update and manage booking details, ensuring all information is entered correctly into databases.</li><li>Confirm and modify reservations when clients request changes.</li><li>Handle customer complaints, special requests, and last-minute changes professionally and efficiently.</li><li>Provide assistance with issues like overbookings or schedule conflicts.</li><li>Promote additional services or upgrades (e.g., premium rooms, travel insurance, or tour add-ons).</li><li>Meet or exceed sales targets set by supervisors or management.</li><li>Communicate with front office, housekeeping, ticketing, or operations teams to ensure guests&rsquo; needs are met.</li><li>Share relevant booking details to ensure seamless service delivery.</li><li>Process pre-payments, deposits, refunds, or invoice requests.</li><li>Verify payment details and maintain confidentiality of financial information.</li><li>Follow organizational, safety, and data protection policies.</li><li>Maintain a high degree of professionalism and accuracy.</li></ul>Job Type: Full-time

RESERVATION AGENT

Bespoke Professionals

A growing business in Bahrain is looking for an experienced Operations Manager with a strong background in Payments, Food Delivery platforms (Talabat, Jahez, etc.), and Restaurant Operations. The ideal candidate is organised, hands-on, and able to build efficient processes while managing day-to-day operational performance.Key Responsibilities<ul><li>Oversee daily operations across delivery, payments, and F&amp;B activities</li><li>Manage and support on-ground operations teams</li><li>Build strong workflows, SOPs, and processes to improve efficiency and accuracy</li><li>Coordinate with partners, suppliers, platforms, and internal teams</li><li>Ensure smooth onboarding of staff, drivers, suppliers, and partners</li><li>Monitor KPIs and identify operational gaps, delays, or quality issues</li><li>Handle escalations and provide practical, fast solutions</li><li>Ensure compliance with company standards and operational guidelines</li></ul>Requirements<ul><li>Male, aged 30&ndash;40</li><li>Immediately available to join</li><li>Strong experience in payments, food delivery, and restaurant operations</li><li>Able to work on-ground and lead operational teams</li><li>Strong English communication skills</li><li>Any nationality (Bahraini preferred)</li></ul>Job Types: Full-time, Part-time, Permanent, Temporary, ContractApplication Question(s):<ul><li>Are you immediately available to join?</li><li>Do you have experience with Talabat, Jahez, or similar delivery platforms?</li><li>What is your experience in payments or restaurant operations?</li><li>What is your current salary and expected salary?</li><li>Are you comfortable working on-ground and managing operations teams?</li></ul>

Operations Manager – Payments, Food Delivery & F&B

Explore 77+ Restaurant reservation agent in Manama Bahrain this December. Find roles across top companies and apply now to boost your career.