guest services executive – front office – jumeirah gulf of bahrain

guest services executive – front office – jumeirah gulf of bahrain Jobs in Manama Bahrain

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front desk supevisor

front desk agent

Wyndham Hotels & Resorts EMEA

<div>
 The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk.
 <br/>
 <br/>
 <strong>
  Main tasks
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
  </li>
  <li>
   Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.
  </li>
  <li>
   Be familiar with all the Front Office software required for the Front Office Agent.
  </li>
  <li>
   Ensure that all hotel standards are met when serving the guests and handling information.
  </li>
  <li>
   Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
  </li>
  <li>
   Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
  </li>
  <li>
   Review Front Office log and Trace File daily.
  </li>
  <li>
   Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  </li>
  <li>
   Be familiar with all in-house groups.
  </li>
  <li>
   Be aware of closed out and restricted dates.
  </li>
  <li>
   Assist Front Desk and Guest Service Manager in performing coordinator duties.
  </li>
  <li>
   Be familiar with hospitality terminology.
  </li>
  <li>
   Have knowledge of emergency procedures and assist as needed.
  </li>
  <li>
   Use proper etiquette at all times when communicating with guests and associates.
  </li>
  <li>
   Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
  </li>
  <li>
   Maintain and market promotions and guest programs.
  </li>
  <li>
   Maintain a clean work area.
  </li>
 </ul>
</div>


Front Desk Agent

Wyndham Hotels & Resorts

<div><p>The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk.</p><p></p><p><b>
Main tasks</b></p><p></p><ul><li>Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.</li><li>Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.</li><li>Be familiar with all the Front Office software required for the Front Office Agent.</li><li>Ensure that all hotel standards are met when serving the guests and handling information.</li><li>Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.</li><li>Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.</li><li>Review Front Office log and Trace File daily.</li><li>Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.</li><li>Be familiar with all in-house groups.</li><li>Be aware of closed out and restricted dates.</li><li>Assist Front Desk and Guest Service Manager in performing coordinator duties.</li><li>Be familiar with hospitality terminology.</li><li>Have knowledge of emergency procedures and assist as needed.</li><li>Use proper etiquette at all times when communicating with guests and associates.</li><li>Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.</li><li>Maintain and market promotions and guest programs.</li><li>Maintain a clean work area.</li></ul>
<div><h2 class="jobSectionHeader"><b>Required Skills</b></h2><h3 class="jobSectionHeader"><b>
Soft skills</b></h3><p>
Effective Communication</p><h3 class="jobSectionHeader"><b>
Customer service</b></h3><p>
Customer Focus</p><h3 class="jobSectionHeader"><b>
Sales Skills</b></h3><p>
Telesales, Upselling Skills</p></div>
<div><h2 class="jobSectionHeader"><b>Values</b></h2><p>
Integrity, Honesty, Trust, Accountability, Customer focus, Fun, Diversity, Innovation, Teamwork, Adaptability, Efficiency, Fairness, Performance, Respect, Friendly, Reliable, Enjoy, Care, Respect for customers, Respect for employees</p></div>
<div><h2 class="jobSectionHeader"><b>Benefits</b></h2><p>
Staff accommodation, Learning &amp; development programmes, Career development, Employee rate in all Wyndham hotels globally</p></div></div>

Propel Consult

<p><b>About Royal Saray Resort</b></p><p>Located on Bahrain&rsquo;s stunning coastline, Royal Saray Resort is a prestigious 7-star destination offering elite hospitality, personalized service, and unforgettable experiences. We are seeking a polished and professional <b>Front Desk Agent</b> to deliver a world-class welcome and departure experience to our distinguished guests.</p><p><b>Job Summary</b></p><p>As a Front Desk Agent, you will be the first point of contact for guests. Your role is to provide a warm, efficient, and memorable experience during check-in, throughout their stay, and at check-out&mdash;always embodying the refined luxury and service standards of Royal Saray Resort.</p><p><b>Key Responsibilities</b></p><ul><li>Greet and check in guests with professionalism and genuine hospitality.</li><li>Manage check-outs and handle payments, billing, and guest accounts accurately.</li><li>Respond to guest inquiries, requests, and complaints promptly and courteously.</li><li>Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction.</li><li>Maintain accurate records in the Property Management System (PMS).</li><li>Upsell rooms and services to enhance guest experience and drive revenue.</li><li>Follow all resort procedures, security protocols, and brand standards.</li></ul><p><b>Qualifications &amp; Requirements</b></p><ul><li>Minimum 1&ndash;2 years&rsquo; experience in front desk or guest services at a luxury hotel.</li><li>Knowledge of Opera or other hotel PMS is an advantage.</li><li>Strong communication skills, fluent in English (Arabic or other languages is a plus).</li><li>Impeccable grooming, professional demeanor, and a guest-first attitude.</li><li>Flexibility to work shifts, weekends, and holidays.</li></ul><p><b>What We Offer</b></p><ul><li>Competitive salary and service charge</li><li>Accommodation, meals, and transportation provided</li><li>Health insurance and wellness benefits</li><li>Professional development and career growth within Sevens Holding Group</li><li>A premium work environment in one of the region&rsquo;s most exclusive resorts</li></ul><p>Job Types: Full-time, Permanent</p><p>Pay: Up to BD300.000 per month</p><p>Experience:</p><ul><li>Front Desk : 2 years (Preferred)</li></ul><p>Language:</p><ul><li>Arabic (Required)</li></ul>

Bespoke Professionals

<p><b>Location:</b> Bahrain<br/><b>Salary:</b> BD 400 &ndash; 600 (based on experience &amp; performance)</p><p>We are hiring driven Front Desk professionals to join multiple client organisations across different industries.</p><p><b>Key Responsibilities:</b></p><ul><li>Identify and approach potential customers</li><li>Dress Smart</li><li>Deliver exceptional customer service</li><li>Maintain client relationships and follow up on leads</li><li>Update sales reports and CRM systems</li></ul><p><b>Requirements:</b></p><ul><li>Strong communication skills (English is an advantage)</li><li>Confident, target-oriented, and professional attitude</li></ul><p>Job Types: Full-time, Part-time, Permanent, Temporary, Contract, Internship, New grad</p><p>Pay: BD400.000 - BD600.000 per month</p><p>Application Question(s):</p><ul><li>What is your email address ?</li><li>How many years of experience do you have in Front Desk ?</li><li>what is your nationality ?</li></ul>

Orta Anadolu

<p>The Front Desk Supervisor is responsible for overseeing the daily front desk operations of the residential property, ensuring residents and visitors receive professional and courteous service. The role includes supervising front desk staff, maintaining security procedures, and ensuring smooth communication between residents and property management.</p><p><b>Key Responsibilities:</b></p><ul><li>Supervise front desk staff and manage shift schedules</li><li>Ensure residents and visitors are greeted and assisted in a professional manner</li><li>Monitor visitor access and maintain security procedures</li><li>Handle resident inquiries, requests, and complaints promptly</li><li>Coordinate with maintenance and housekeeping teams for service requests</li><li>Maintain records of visitors, deliveries, and resident communications</li><li>Ensure proper handling of keys, access cards, and parking permits</li><li>Prepare daily reports and update management on operational matters</li><li>Train new front desk team members</li><li>Ensure the reception area is clean, organized, and presentable at all times</li></ul><p><b>Requirements:</b></p><ul><li>Diploma or relevant qualification preferred</li><li>Previous experience in residential property, hospitality, or customer service</li><li>Good communication and interpersonal skills</li><li>Basic computer knowledge</li><li>Ability to handle situations calmly and professionally</li><li>Willingness to work shifts, including weekends and holidays</li></ul><p>Job Type: Full-time</p><p>Application Question(s):</p><ul><li>Do you have experience in Hospitality? Yes or No. If yes, how many years.</li></ul><p>Experience:</p><ul><li>Front Desk Supervisor: 3 years (Required)</li></ul><p>Location:</p><ul><li>Manama (Required)</li></ul>

Front Desk Supevisor

Four Seasons Hotels and Resorts

<div>
 <strong>
  About Four Seasons
  <br/>
  <br/>
 </strong>
 Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 <br/>
 <br/>
 At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
 <br/>
 <br/>
 <strong>
  About the location:
  <br/>
  <br/>
 </strong>
 On an exclusive island in the heart of the Kingdom&rsquo;s capital, Four Seasons Hotel Bahrain Bay, with its unique architecture, has become an iconic landmark that soars as a destination in its own right, combining the best of a beach holiday and an urban getaway.
 <br/>
 <br/>
 <strong>
  About The Role
  <br/>
  <br/>
 </strong>
 The
 <strong>
  Guest Experience Agent
 </strong>
 is responsible for supporting the Guest Experience Manager in overseeing and enhancing the overall experience of guests, ensuring high level of satisfaction and loyalty.
 <br/>
 <br/>
 <strong>
  What You Will Do
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support Guest Experience Manager in all related duties, as directed.
  </li>
  <li>
   Conduct prearrival outreach for incoming guests via email, chat and phone calls.
  </li>
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   Communicate with guests directly, travel agents or executive assistants of our guests.
  </li>
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   Actively book dining and activities for guests prior to arrival and perform many other concierge related duties.
  </li>
  <li>
   Act as a VIP hotel contact to our VIPs in house in the absence of the Guest Experience Manager.
  </li>
  <li>
   Review all guest reservations and profiles daily to identify VIPS.
  </li>
  <li>
   Determine amenities for all VIP and special occasion guests and coordinate directly with the applicable departments.
  </li>
  <li>
   Coordinate unique and one-of-a-kind experiences to differentiate from competitors.
  </li>
  <li>
   Lobby presence during high occupancy, and peak arrival and departures of guests, groups, and events.
  </li>
  <li>
   Support the Front Desk team as a Guest Service Agent during peak arrival and departure times.
  </li>
  <li>
   Display a high level of integrity and professionalism at all times in dealing with guests and employees.
  </li>
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   Perform all reasonable services a guest may require, anticipate guest requests and requirements in order to satisfy them efficiently and promptly.
  </li>
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   Assist other departments as required in resolving problems.
  </li>
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   Perform other tasks or projects as assigned by hotel management and staff.
  </li>
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   Work closely with Bell Staff to ensure smooth handling of guest luggage, deliveries, and special requests.
  </li>
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   Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
  </li>
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   Resolve guest complaints.
  </li>
  <li>
   Assist guests in all inquiries in connection with hotel services, operational hours, key hotel personnel, in-house events, directions, etc.
  </li>
  <li>
   Welcome and register hotel guests with an emphasis on fulfilling requests, following special handling instructions, and adhering to established credit policies and procedures.
  </li>
  <li>
   Assist in escorting all guests to their rooms in accordance with their requests and the Four Seasons standards.
  </li>
  <li>
   Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.
  </li>
  <li>
   Keep all support departments informed of necessary information or requests.
  </li>
  <li>
   Process messages and mails which may be either outgoing or incoming in an accurate and timely manner.
  </li>
  <li>
   Work harmoniously and professionally with co-workers and supervisors.
  </li>
  <li>
   Maintain a professional attire and appearance/grooming at all times, in line with the hotel&rsquo;s grooming standards.
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  What You Bring
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Previous experience in a similar role.
  </li>
  <li>
   Strong verbal and communication skills. Arabic is a must.
  </li>
  <li>
   Ability to build rapport with guests and handle complaints gracefully.
  </li>
  <li>
   Ability to resolve issues and find solutions to enhance guest satisfaction.
  </li>
  <li>
   Attention to detail.
  </li>
  <li>
   Cultural awareness.
  </li>
 </ul>
</div>


Guest Experience Agent

Jumeirah Group

<div><div>Guest Services Executive &ndash; Front Office &ndash; Jumeirah Gulf of Bahrain - (2600000R)</div><div></div><div><p><b><br>
About Jumeirah
</b></p><p>Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world&rsquo;s most discerning travelers.</p><br>
<p></p>
<p><b>
About Jumeirah Gulf of Bahrain</b></p>
<p>
Located on the pristine beaches of Bahrain&rsquo;s West Coast, the resort features stunning ocean views, verdant greenery, and meandering waterways with modern, spacious rooms and suites as well as an exclusive Gulf Summer House, located directly on the beach. Guests can enjoy a variety of water sports activities, the resort&rsquo;s five pools, and book treatments at Jumeirah&rsquo;s signature Talise Spa.</p><br>
<p></p>
<p><b>
About the Job</b><b>
</b></p><p>An exciting opportunity has arisen for a <b><i>Guest Services Executive &ndash; Front Office</i></b> to join <b><i>Jumeirah Gulf of Bahrain.</i></b>
</p><p>The main duties and responsibilities of this role include:
</p><ul><li> Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.</li></ul>
<ul><li> Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.</li></ul>
<ul><li> Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.</li></ul>
<ul><li> Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.</li></ul>
<ul><li> Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.</li></ul>
<ul><li> Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.</li></ul><br>
<p></p>
<p><b>
About You</b></p>
<p>
The ideal candidate for this position will have the following experience and qualifications:</p>
<ul>
<li>Previous Experience or internships in Front Office department preferable</li>
<li>Good knowledge of Opera PMS</li>
<li>Intermediate computer skills (Microsoft Office)</li>
<li>A minimum of 1&ndash;2-year work experience for a luxury hotel.</li></ul><br>
<p></p>
<p><b>
About the Benefits</b></p>
<p>
At Jumeirah, we are dedicated to fostering a workplace where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.</p>
<p>
Benefits include:
</p><ul><li>Opportunities for internal mobility within our global network</li></ul>
<ul><li>Colleague discounts on food, beverage, and hotel stays worldwide</li></ul>
<ul><li>Health care and insurance benefits</li></ul>
<ul><li>Locally competitive tax-free salary and incentive structure</li></ul><div><br>
</div></div><div>
Primary Location: Bahrain-Manama</div><div>
Job: Front Office</div><div>
Organization: MEASA Region [Main]</div><div>
Job Posting: Feb 15, 2026, 4:47:30 AM</div></div>

Guest Services Executive – Front Office – Jumeirah Gulf of Bahrain

Explore 47+ Front desk agent in Manama Bahrain this March. Find roles across top companies and apply now to boost your career.

47 front desk agent jobs In Manama Bahrain

Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Agent

Front Desk Supevisor

Guest Experience Agent

Guest Services Executive – Front Office – Jumeirah Gulf of Bahrain