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front desk supevisor

Orta Anadolu

The Front Desk Supervisor is responsible for overseeing the daily front desk operations of the residential property, ensuring residents and visitors receive professional and courteous service. The role includes supervising front desk staff, maintaining security procedures, and ensuring smooth communication between residents and property management.Key Responsibilities:<ul><li>Supervise front desk staff and manage shift schedules</li><li>Ensure residents and visitors are greeted and assisted in a professional manner</li><li>Monitor visitor access and maintain security procedures</li><li>Handle resident inquiries, requests, and complaints promptly</li><li>Coordinate with maintenance and housekeeping teams for service requests</li><li>Maintain records of visitors, deliveries, and resident communications</li><li>Ensure proper handling of keys, access cards, and parking permits</li><li>Prepare daily reports and update management on operational matters</li><li>Train new front desk team members</li><li>Ensure the reception area is clean, organized, and presentable at all times</li></ul>Requirements:<ul><li>Diploma or relevant qualification preferred</li><li>Previous experience in residential property, hospitality, or customer service</li><li>Good communication and interpersonal skills</li><li>Basic computer knowledge</li><li>Ability to handle situations calmly and professionally</li><li>Willingness to work shifts, including weekends and holidays</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have experience in Hospitality? Yes or No. If yes, how many years.</li></ul>Experience:<ul><li>Front Desk Supervisor: 3 years (Required)</li></ul>Location:<ul><li>Manama (Required)</li></ul>

Front Desk Supevisor

Wyndham Hotels & Resorts EMEA

<div>
 
 Summary
 
 
 
 The Front Office Supervisor, reporting directly to the Front Office Manager, is responsible for overseeing front desk operations during shifts, ensuring that guests receive excellent service, and that all front desk activities are handled efficiently. This role involves supervising front desk staff, handling guest issues, and supporting the Front Office Manager in ensuring smooth operations.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
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 Oversee front desk activities during shifts, including guest check-in, check-out, room assignments, and billing.
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 Ensure that front desk staff adhere to hotel policies, procedures, and service standards.
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 Monitor the daily performance of the front desk to ensure efficient and courteous guest service.
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 Address and resolve guest inquiries, complaints, and requests in a timely and professional manner.
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 Handle escalated guest concerns and ensure guests receive personalized attention, especially VIP guests.
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 Monitor guest feedback and online reviews, taking corrective action when necessary to maintain high satisfaction levels.
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 Assist in training, coaching, and mentoring front desk staff to maintain high service standards.
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 Ensure that new hires are properly oriented and trained on front desk systems and hotel procedures.
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 Provide continuous feedback to staff and assist with performance evaluations.
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 Assist with managing room inventory and ensuring accurate room status updates in the property management system.
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 Help prepare shift reports, financial summaries, and other documentation as needed.
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 Ensure that front desk equipment is functioning properly and that the workspace is clean and organized.
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 Liaise with housekeeping, reservations, maintenance, and other departments to ensure smooth coordination of guest services.
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 Communicate important guest information to relevant departments, including special requests, preferences, and complaints.
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 Attend regular meetings and participate in cross-departmental coordination efforts.
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 Ensure the accurate processing of cash, credit card, and other payment transactions.
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 Balance front desk cash drawers at the end of each shift and ensure compliance with financial controls.
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 Handle guest issues or emergencies that arise during the shift, escalating to management when necessary.
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 Ensure compliance with hotel safety, security, and emergency procedures.
 
 
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 </ul>
 It is not the intent of this Job Description to cover all aspects of the position but to highlight the most important areas of responsibility.
 
 
 
 KEY COMPETENCIES
 
 
 
 Alongside with the fundamentals of the brand service culture, the incumbent will be required to demonstrate the below competencies:
 
 
 <ul>
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 Team management skills.
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 Excellent guest service delivery.
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 Excellent communication and interpersonal skills.
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 Problem-solving and conflict-resolution abilities.
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 Good organizational and time-management skills.
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 Accountability.
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 Flexibility.
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 Positive can-do attitude.
 
 
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 </ul>
 
 BACKGROUND
 
 
 
 <ul>
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 Minimum 2 years&rsquo; experience as a receptionist within a 5 star branded hotel.
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 Proficiency in Opera Cloud
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 Arabic speaker preferred
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 </ul>
</div>

Front Office Supervisor

<div>
 The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk.
 
 
 
 Main tasks
 
 
 
 <ul>
 <li>
 Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.
 </li>
 <li>
 Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.
 </li>
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 Be familiar with all the Front Office software required for the Front Office Agent.
 </li>
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 Ensure that all hotel standards are met when serving the guests and handling information.
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 Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.
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 Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.
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 Review Front Office log and Trace File daily.
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 Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
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 Be familiar with all in-house groups.
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 Be aware of closed out and restricted dates.
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 Assist Front Desk and Guest Service Manager in performing coordinator duties.
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 Be familiar with hospitality terminology.
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 Have knowledge of emergency procedures and assist as needed.
 </li>
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 Use proper etiquette at all times when communicating with guests and associates.
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 Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
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 Maintain and market promotions and guest programs.
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 <li>
 Maintain a clean work area.
 </li>
 </ul>
</div>

Front Desk Agent

Wyndham Hotels & Resorts

<div>The Front Desk Agent is responsible for providing attentive, courteous and efficient service to all guests and coordinating the duties of the front desk.
Main tasks<ul><li>Greet and welcome all guests approaching the Front Desk in accordance with Wyndham standards.</li><li>Being able to perform all Front Office duties like check-in and check-out of guests, answering the phone according to etiquette, help guests with their inquiries, taking reservations and performing administrational tasks.</li><li>Be familiar with all the Front Office software required for the Front Office Agent.</li><li>Ensure that all hotel standards are met when serving the guests and handling information.</li><li>Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner.</li><li>Ensure logging and delivery of packages, mail and messages to guests and meeting rooms.</li><li>Review Front Office log and Trace File daily.</li><li>Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.</li><li>Be familiar with all in-house groups.</li><li>Be aware of closed out and restricted dates.</li><li>Assist Front Desk and Guest Service Manager in performing coordinator duties.</li><li>Be familiar with hospitality terminology.</li><li>Have knowledge of emergency procedures and assist as needed.</li><li>Use proper etiquette at all times when communicating with guests and associates.</li><li>Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.</li><li>Maintain and market promotions and guest programs.</li><li>Maintain a clean work area.</li></ul>
<div><h2 class="jobSectionHeader">Required Skills</h2><h3 class="jobSectionHeader">
Soft skills</h3>
Effective Communication<h3 class="jobSectionHeader">
Customer service</h3>
Customer Focus<h3 class="jobSectionHeader">
Sales Skills</h3>
Telesales, Upselling Skills</div>
<div><h2 class="jobSectionHeader">Values</h2>
Integrity, Honesty, Trust, Accountability, Customer focus, Fun, Diversity, Innovation, Teamwork, Adaptability, Efficiency, Fairness, Performance, Respect, Friendly, Reliable, Enjoy, Care, Respect for customers, Respect for employees</div>
<div><h2 class="jobSectionHeader">Benefits</h2>
Staff accommodation, Learning &amp; development programmes, Career development, Employee rate in all Wyndham hotels globally</div></div>

Propel Consult

About Royal Saray ResortLocated on Bahrain&rsquo;s stunning coastline, Royal Saray Resort is a prestigious 7-star destination offering elite hospitality, personalized service, and unforgettable experiences. We are seeking a polished and professional Front Desk Agent to deliver a world-class welcome and departure experience to our distinguished guests.Job SummaryAs a Front Desk Agent, you will be the first point of contact for guests. Your role is to provide a warm, efficient, and memorable experience during check-in, throughout their stay, and at check-out&mdash;always embodying the refined luxury and service standards of Royal Saray Resort.Key Responsibilities<ul><li>Greet and check in guests with professionalism and genuine hospitality.</li><li>Manage check-outs and handle payments, billing, and guest accounts accurately.</li><li>Respond to guest inquiries, requests, and complaints promptly and courteously.</li><li>Coordinate with housekeeping, concierge, and other departments to ensure guest satisfaction.</li><li>Maintain accurate records in the Property Management System (PMS).</li><li>Upsell rooms and services to enhance guest experience and drive revenue.</li><li>Follow all resort procedures, security protocols, and brand standards.</li></ul>Qualifications &amp; Requirements<ul><li>Minimum 1&ndash;2 years&rsquo; experience in front desk or guest services at a luxury hotel.</li><li>Knowledge of Opera or other hotel PMS is an advantage.</li><li>Strong communication skills, fluent in English (Arabic or other languages is a plus).</li><li>Impeccable grooming, professional demeanor, and a guest-first attitude.</li><li>Flexibility to work shifts, weekends, and holidays.</li></ul>What We Offer<ul><li>Competitive salary and service charge</li><li>Accommodation, meals, and transportation provided</li><li>Health insurance and wellness benefits</li><li>Professional development and career growth within Sevens Holding Group</li><li>A premium work environment in one of the region&rsquo;s most exclusive resorts</li></ul>Job Types: Full-time, PermanentPay: Up to BD300.000 per monthExperience:<ul><li>Front Desk : 2 years (Preferred)</li></ul>Language:<ul><li>Arabic (Required)</li></ul>

Ramee Group of Hotels

Job Title: Night AuditorJob SummaryThe Night Auditor is responsible for overseeing the hotel operations during the overnight shift, ensuring guest satisfaction, and performing accounting duties such as reconciling daily financial transactions. This role combines front desk responsibilities with accounting tasks to ensure smooth and accurate hotel operations.Key ResponsibilitiesFront Desk Operations<ul><li>Greet and check-in/check-out guests during overnight hours</li><li>Respond to guest inquiries, requests, and complaints promptly and professionally</li><li>Handle reservations, cancellations, and room assignments</li><li>Ensure security and safety procedures are followed</li></ul>Accounting &amp; Financial Duties<ul><li>Audit and reconcile daily revenue and transactions (room charges, F&amp;B, POS, etc.)</li><li>Balance cash drawers, credit card reports, and billing statements</li><li>Prepare daily financial reports for management</li><li>Verify and post room rates and taxes accurately</li></ul>Administrative Tasks<ul><li>Prepare next-day reports for management and department heads</li><li>Maintain accurate records of guest accounts and payments</li><li>Coordinate with housekeeping and maintenance for early morning tasks</li><li>Perform system backups and ensure data integrity</li></ul>Qualifications &amp; Requirements<ul><li>High school diploma or equivalent (Associate&rsquo;s or Bachelor&rsquo;s degree in Hospitality/Accounting preferred)</li><li>Previous experience in hospitality, front desk, or accounting preferred</li><li>Basic accounting knowledge and numerical proficiency</li><li>Proficiency in hotel management software (e.g., Opera PMS, Fidelio) and MS Office</li><li>Strong attention to detail and problem-solving skills</li><li>Ability to work independently during overnight shifts</li><li>Excellent communication and customer service skills</li></ul>Job Types: Full-time, PermanentPay: From BD250.000 per month

Night Auditor - Finance

Bespoke Professionals

Location: Bahrain Salary: BD 400 &ndash; 600 (based on experience &amp; performance)We are hiring driven Front Desk professionals to join multiple client organisations across different industries.Key Responsibilities:<ul><li>Identify and approach potential customers</li><li>Dress Smart</li><li>Deliver exceptional customer service</li><li>Maintain client relationships and follow up on leads</li><li>Update sales reports and CRM systems</li></ul>Requirements:<ul><li>Strong communication skills (English is an advantage)</li><li>Confident, target-oriented, and professional attitude</li></ul>Job Types: Full-time, Part-time, Permanent, Temporary, Contract, Internship, New gradPay: BD400.000 - BD600.000 per monthApplication Question(s):<ul><li>What is your email address ?</li><li>How many years of experience do you have in Front Desk ?</li><li>what is your nationality ?</li></ul>

Explore 39+ Front desk supevisor in Manama Bahrain this March. Find roles across top companies and apply now to boost your career.

39 front desk supevisor jobs In Manama Bahrain

Front Desk Supevisor

Front Office Supervisor

Front Desk Agent

Front Desk Agent

Front Desk Agent

Night Auditor - Finance

Front Desk Agent