hostess

guest relations agent

assistant manager - front office Jobs in Istanbul

assistant manager - front office

asst f&b manager

bellboy

restaurant server

HSH Group (owner and operator of The Peninsula Hotels)

<div><div>Set along the dazzling Bosphorus waterfront in the historic district of Karak&ouml;y, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings &ndash; three of them historic and beautifully restored &ndash; and welcomes guests arriving by land or sea.</div> 
<div></div>
<ul>
<li>An exceptional opportunity to join our high-profile hotel in Istanbul.</li>
<li>The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees.</li>
<li>Be a part of the highly experienced team.</li></ul> 
<div></div>
<div>
Key accountabilities</div> 
<div></div>
<ul>
<li>Responsible for all activities related to service of the outlet, which includes preparation tasks, training and performing service as per standards set by the hotel.</li>
<li>Perform friendly yet discreet and unobtrusive service in greeting, seating and waiting on all guests.</li>
<li>Perform pre-service and after-service procedures as per standard.</li>
<li>Understand and accurately follow the standards of sequence of service.</li>
<li>Ensure a consistency of the correct service techniques for all meal periods.</li>
<li>Understand all food and beverage items served, including ingredients, methods of preparation and proper service and explain all items on the menu.</li></ul> 
<div></div>
<div>
General requirements</div> 
<div></div>
<ul>
<li>Knowledge of using the restaurant reservation systems.</li>
<li>Good organization skills &amp; Time management.</li>
<li>Minimum 2 years&rsquo; experience in a Food &amp; Beverage outlet with similar standards and expectations (Hotel based or Standalone).</li>
<li>Degree or Diploma in hotel management.</li>
<li>Understanding of food and beverage knowledge.</li>
<li>Caring for team and guests and excellent communication skills.</li>
<li>Excellent collaboration skills with others.</li></ul> 
<div></div>
<div>
We would be delighted to receive your CV and will liaise directly with suitable applicants.</div></div>

Gallada - Bar Server

Marriott International

<div>Additional Information 
Job Number25153612 
Job CategoryFood and Beverage &amp; Culinary 
LocationIstanbul Marriott Hotel Sisli, Abide-i Hurriyet Caddesi No.142 , Sisli, Istanbul, T&uuml;rkiye, T&uuml;rkiye, 34381 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Day-to-Day Operations
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul> 
Leading Food and Beverage Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Ensures and maintains the productivity level of employees.</li></ul>
<ul><li>Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</li></ul>
<ul><li>Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</li></ul>
<ul><li>Ensures compliance with all applicable laws and regulations.</li></ul>
<ul><li>Ensures compliance with food handling and sanitation standards.</li></ul>
<ul><li>Ensures staff understands local, state and Federal liquor laws.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Establishes guidelines so employees understand expectations and parameters.</li></ul>
<ul><li>Monitors alcohol beverage service in compliance with local laws.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures corrective action is taken to continuously improve service results.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul>
<ul><li>Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably. Strives to improve employee retention.</li></ul>
<ul><li>Ensures employees receive on-going training to understand guest expectations.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &quot;open door&quot; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures recognition is taking place across areas of responsibility.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Assists servers and hosts on the floor during meal periods and high demand times.</li></ul>
<ul><li>Recognizes good quality products and presentations.</li></ul>
<ul><li>Supervises daily shift operations in absence of Assistant Restaurant Manager.</li></ul>
<ul><li>Oversees the financial aspects of the department including purchasing and payment of invoices.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Mgr-Restaurant I

<div><div>Set along the dazzling Bosphorus waterfront in the historic district of Karak&ouml;y, The Peninsula Istanbul provides a showcase for both vibrant Turkish culture and superlative hospitality within Galataport, a new waterfront revitalisation project. The hotel is comprised of four exquisite buildings &ndash; three of them historic and beautifully restored &ndash; and welcomes guests arriving by land or sea.</div> 
<div></div>
<ul>
<li>An exceptional opportunity to join our high-profile hotel in Istanbul.</li>
<li>The Peninsula Hotels espouses luxury service, dedication to our customers, and commitment to our employees.</li>
<li>Be a part of the highly experienced team.</li></ul> 
<div></div>
<div>
Key accountabilities</div> 
<div></div>
<ul>
<li>Responsible for all activities related to service of the outlet, which includes preparation tasks, training and performing service as per standards set by the hotel.</li>
<li>Perform friendly yet discreet and unobtrusive service in greeting, seating and waiting on all guests.</li>
<li>Perform pre-service and after-service procedures as per standard.</li>
<li>Understand and accurately follow the standards of sequence of service.</li>
<li>Ensure a consistency of the correct service techniques for all meal periods.</li>
<li>Understand all food and beverage items served, including ingredients, methods of preparation and proper service and explain all items on the menu.</li></ul> 
<div></div>
<div>
General requirements</div> 
<div></div>
<ul>
<li>Knowledge of using the restaurant reservation systems.</li>
<li>Good organization skills &amp; Time management.</li>
<li>Minimum 2 years&rsquo; experience in a Food &amp; Beverage outlet with similar standards and expectations (Hotel based or Standalone).</li>
<li>Degree or Diploma in hotel management.</li>
<li>Understanding of food and beverage knowledge.</li>
<li>Caring for team and guests and excellent communication skills.</li>
<li>Excellent collaboration skills with others.</li></ul> 
<div></div>
<div>
We would be delighted to receive your CV and will liaise directly with suitable applicants.</div></div><div></div>

Gallada - On Call Server

Hilton

<div>Waiter/ess
A Waiter/ess is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings. 
 
 
What will I be doing?
This position reports to the Assistant F&amp;D Manager.
As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience. A Waiter/ess will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
<ul><li>Manage guest queries in a friendly, timely, and efficient manner</li>
<li>Serve Alcoholic/non-Alcoholic beverages in conjunction with licensing/liquor regulations for residents and non-residents</li>
<li>Ensure knowledge of menu and all products</li>
<li>Ensure mis-en-place is well stocked at all floor stations</li>
<li>Follow correct reporting procedures if faced with issues</li>
<li>Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manor</li>
<li>Practice Hilton Grooming standards including uniform dress code, cleanliness and personal hygiene</li>
<li>Comply with hotel security, fire regulations and all health and safety legislation</li>
</ul>What are we looking for?
A Waiter/ess serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
<ul><li>Committed to delivering high levels of customer service</li>
</ul>What&rsquo;s in it for me?
<ul><li>Competitive Salary &amp; Wages</li>
<li>Private Health Insurance</li>
<li>Complimentary Dry Cleaning for Business Attire</li>
<li>Monthly Transportation Fee</li>
<li>Complimentary Shuttle Bus</li>
<li>Discounted Indoor Parking Privileges</li>
<li>Complimentary Employee Meals</li>
<li>&ldquo;Go Hilton&rdquo; - discounted room rates in Hilton Hotels Worldwide for yourself and your family members</li>
<li>Career and development opportunities in Hilton Hotels Worldwide</li>
<li>Opportunity to make a positive impact on environment and community with Travel with Purpose program</li>
</ul>Specifically, we look for demonstration of these Hilton Values:
<ul><li>Hospitality - We're passionate about delivering exceptional guest experiences.</li>
<li>Integrity - We do the right thing, all the time.</li>
<li>Leadership - We're leaders in our industry and in our communities.</li>
<li>Teamwork - We're team players in everything we do.</li>
<li>Ownership - We're the owners of our actions and decisions.</li>
<li>Now - We operate with a sense of urgency and discipline</li> 
</ul> 
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its . Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!</div>

Waiter/ess

Four Seasons

<div>About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
 
 
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
An intimate oasis in Istanbul&rsquo;s oldest district. Indulge in serenity within Istanbul&rsquo;s historic Sultanahmet district. Our neoclassical residence, steeped in century-old heritage, is just steps from iconic landmarks such as the Blue Mosque and Hagia Sophia. Under the attentive care of our Four Seasons team, you&rsquo;ll find a space where history harmonizes with contemporary comfort. Enveloped by the melodies of birdsong in our courtyard, you&rsquo;ll be transported to a world of enduring elegance and charm.
Very good Food and Beverage product and service techniques knowledge
Communication skills with guests and staff
Good Knowledge of English language
Basic stock control and accounting knowledge
Ability to carry equipment when neccessary
Ability to use micros and POS machines</div>

F&B Server

Global Mission Support Services LLC

Restaurant &amp; Hospitality Operations Manager International Contract Opportunity &ndash; Hospitality Management Country Location: Nauru (one-year relocation) Start Date: ImmediateWe are seeking a Hospitality Operations Manager to oversee the daily management of a large restaurant and catering facility within our international project in Nauru. This is a unique opportunity for an experienced professional to take on a challenging overseas role with a dynamic team.Key Responsibilities<ul><li>Manage day-to-day operations of a full-service restaurant and catering unit.</li><li>Oversee HR, scheduling, fleet management, transportation, and logistics for hospitality operations.</li><li>Handle procurement for kitchen and service teams.</li><li>Work closely with the Head Chef, Restaurant Manager, Bakery &amp; Pastry Chefs, and service staff to ensure smooth service delivery.</li></ul>Candidate Profile<ul><li>Fluency in English (minimum Level 5).</li><li>Proven experience in hospitality or restaurant operations management.</li><li>Strong background in logistics, procurement, fleet management, and personnel management.</li><li>Excellent organizational and leadership skills.</li><li>Ability to adapt to a multicultural, high-paced environment.</li></ul>How to Apply: Please submit your CV and application to talent@gmss.ltd with the subject line: Hospitality Operations Manager &ndash; Nauru.Job Type: Full-timeApplication Question(s):<ul><li>Are you willing to be relocated to Country Nauru?</li></ul>

Restaurant & Hospitality Operations Manager - NAURU DEPLOYMENT

SWOT Hospitality

<div>
 As a restaurant hostess, you will play an essential role in creating a welcoming environment and ensuring smooth operations.
 
 
 
 Greeting And Seating Guests
 
 
 
 <ul>
 <li>
 Welcome guests as they enter the restaurant.
 </li>
 <li>
 Ask for the number of people in the party and assign them to an appropriate table.
 </li>
 <li>
 Ensure guests are seated in a timely manner, taking into account the availability of tables and reservations.
 </li>
 <li>
 Escort guests to their tables, providing menus and any relevant information about the restaurant.
 
 
 </li>
 </ul>
 
 Managing Reservations
 
 
 
 <ul>
 <li>
 Take reservations over the phone or in person.
 </li>
 <li>
 Keep track of upcoming reservations and make sure guests are seated at the right times.
 </li>
 <li>
 Manage waitlists when the restaurant is busy, ensuring customers are informed about wait times.
 
 
 </li>
 </ul>
 
 Providing Information
 
 
 
 <ul>
 <li>
 Answer basic questions about the restaurant, such as menu items, specials, or hours of operation.
 </li>
 <li>
 Direct guests to amenities, such as restrooms or the bar area.
 
 
 </li>
 </ul>
 
 Handling Customer Requests And Concerns
 
 
 
 <ul>
 <li>
 Address any immediate concerns or complaints from guests.
 </li>
 <li>
 Communicate customer needs to waitstaff or management.
 </li>
 <li>
 Ensure guests have everything they need for a comfortable dining experience.
 
 
 </li>
 </ul>
 
 Managing The Waiting Area
 
 
 
 <ul>
 <li>
 Keep the waiting area clean and organized.
 </li>
 <li>
 Monitor the flow of guests in and out of the restaurant to prevent overcrowding in the waiting area.
 
 
 </li>
 </ul>
 
 Coordinating With Servers And Kitchen Staff
 
 
 
 <ul>
 <li>
 Communicate with waitstaff to ensure they are aware of seating assignments and any special requests from customers.
 </li>
 <li>
 Ensure that tables are cleared and ready for the next guest after each seating.
 
 
 </li>
 </ul>
 
 Answering The Phone And Handling Takeout Orders
 
 
 
 <ul>
 <li>
 Answer phone calls for reservations, takeout orders, or general inquiries.
 </li>
 <li>
 Take and process takeout orders, including providing guests with estimated pick-up times.
 
 
 </li>
 </ul>
 
 Maintaining Cleanliness And Order
 
 
 
 <ul>
 <li>
 Ensure that menus are clean and well-stocked.
 </li>
 <li>
 Keep the host stand organized, tidy, and stocked with necessary supplies.
 </li>
 <li>
 Ensure the front of the restaurant remains clean and welcoming.
 
 
 </li>
 </ul>
 
 Assisting With Guest Departure
 
 
 
 <ul>
 <li>
 Thank guests as they leave and invite them to return.
 </li>
 <li>
 Offer to assist with coat checks or carryout orders.
 
 
 </li>
 </ul>
 
 Additional Administrative Tasks
 
 
 
 <ul>
 <li>
 Keep track of guest preferences and notes for future visits.
 </li>
 <li>
 Occasionally assist with light office tasks like filing, restocking supplies, or managing the restaurant&rsquo;s reservation system.
 </li>
 </ul>
</div>

Hostess

Explore 42+ Restaurant server in Istanbul this October. Find roles across top companies and apply now to boost your career.