cashier

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retail banker

First Abu Dhabi Bank

Job Title Teller Retail Banking Services Dubai, UAE Job Description Teller Retail Banking Services Dubai, UAE Role Summary First Abu Dhabi Bank (FAB) is hiring a Teller for its Dubai branch to deliver seamless front-office banking transactions, uphold high service standards, and promote digital channel adoption. This customer-facing role is vital in enhancing the daily banking experience while maintaining compliance, risk controls, and operational excellence. Job Details Location: United Arab Emirates Location: Dubai Industry: Banking / Mortgage Professionals Function: Customer Service Gender: Any Candidate Nationality: Any Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Handle cash transactions including deposits, withdrawals, inter-account transfers, and safe/vault reconciliation * Process demand drafts, telegraphic transfers, travellers cheques, IPOs, and returned outward clearings * Assist customers with cheque collection, posting vouchers, updating currency boards, and banking product queries * Ensure 100% accuracy in transaction processing with zero income leakage or compliance errors * Answer phone inquiries professionally and escalate as needed * Actively promote and demonstrate FAB s online/mobile banking applications to walk-in customers * Generate qualified leads for retail banking products by identifying customer needs * Support branch management in daily operations and complete mandatory trainings * Represent FAB values to achieve NPS (Net Promoter Score) targets and maintain high customer satisfaction * Maintain meticulous documentation and file management as per bank procedures Ideal Profile * High school diploma or equivalent * Minimum 2 years of front-line banking experience, preferably in UAE retail banking * Knowledge of core banking services, transaction protocols, and customer service practices * Strong numerical accuracy, attention to detail, and cash handling discipline * Familiar with online/mobile banking tools and able to guide customers through digital onboarding * Excellent communication and interpersonal skills * Willingness to cross-sell and promote FAB products

Teller Retail Banking Services

Citi

<div>The Associate Banker 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team. 
 
Responsibilities:<ul><li>
Assist the Banker in the creation of sales and marketing strategies designed to generate revenue growth and to acquire new target clients, with a focus on Investments</li><li>
Assist the Banker with prospecting - conduct new client/prospect research, generate leads and develop prospects, network to identify referrals to new clients/prospects, and coordinate client events</li><li>
Assist the Banker in profiling, qualifying and converting prospects into Citi Private Bank clients.</li><li>
Client/prospect meetings - Organize the pre-call planning, organizing post-meeting notes, and maintain all client call records including call reports</li><li>
Assist the Banker in deepening the existing client relationship through deep-dive analysis</li><li>
Provide accurate and timely revenue tracking and deal pipeline reports and other relevant information to the Banker</li><li>
Provide day to day support to Banker on documentation such as account opening and closing, loan disbursals, etc.</li><li>
Provide complete service support to client, including solving complex client inquiries</li><li>
Ensure appropriate documentation related to KYC/ AML from the client and ensure all aspects of client records and documentation are completed and updated</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul>
Qualifications:<ul><li>
0-2 years relevant experience</li><li>
Knowledge of investments is required; banking and credit products desirable</li><li>
Ability to manage relationships both internal and external; Ability to multi-task</li><li>
AMFI, NSFI certifications preferred</li></ul>
Education:<ul><li>
Bachelor's/University degree or equivalent experience</li></ul>
-
Job Family Group:
Private Client Coverage
-
Job Family:
Private Banker Support
-
Time Type:
Full time
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Associate Banker (UAE Nationals Only)

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Account Maintenance
 
 :
 
 
 Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 
 
 
 
 
 
 Product Knowledge
 
 :
 
 
 Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 
 
 
 
 
 
 Customer Retention
 
 :
 
 
 Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 
 
 
 
 
 
 Complaint Resolution
 
 :
 
 
 Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Technology Proficiency:
 
 
 
 Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 
 
 
 
 
 
 Job Requirement (Qualification/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
 </li>
 <li>
 Additional certifications in banking or customer service.
 </li>
 <li>
 Minimum 2- 3 years of experience in a retail banking or branch banking environment.
 </li>
 <li>
 Proven track record in customer service and sales roles.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
 
 
</div>

Sales & Service Officer, Branch Banking - Dubai, Retail Banking

<div>Company Description 
Now it&rsquo;s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We&rsquo;re looking for the brightest and best to help us reach our goals and we&rsquo;ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry. 
Job Description 
JOB PURPOSE:
To support the Area Manager &amp; Relationship Managers to grow their assigned portfolio of liabilities customers in defined geographical markets covering service and customer support related activities
KEY ACCOUNTABILITIES:
Customer Excellence:<ul><li>
Formulate &amp; manage end to end process for all customer communication</li><li>
Ensure adherence to customer complaint management process by ensuring effective coordination with internal team members, product managers and relevant stakeholders.</li><li>
Responsible to engage with process owners and internal stakeholders for the purpose of NPS monitoring and achieve benchmark scores for the unit</li><li>
Support implementation of KYC related projects and initiatives</li><li>
Ensure the On-boarding/KYC team processes cases within agreed TAT / SLA.</li><li>
Receive inbound customer calls redirected to RMs by Branches / Call Center / Client Services and attend till resolution of complaint / query response.</li><li>
Obtain customer information and reply to AML alerts raised on assigned accounts within timelines. Co-ordinate for issuance of Liability letter / No Liability letter and subsequent settlement of loan</li><li>
Seek approval and follow-up for reversal of charges incorrectly debited and not as per Schedule of Charges in Agreed charges.</li><li>
Co-ordinate with Customer and Branch in case of call back failures at Branches for transactions. Retrieve and provide bank statement to customers as per request.</li><li>
Arrange high value cash withdrawals / arranging approval for foreign currency withdrawals</li><li>
Co-ordination with branch for special clearing of cheques, delivery of return cheques to customer PO box.</li><li>
Co-ordination with branch for issuance of foreign currency demand drafts / manager&rsquo;s cheque</li><li>
Follow up with branch for tracking of requests (in case of direct submission of requests in branch Eg: TT requests / any other maintenance request</li><li>
Pro-actively work to maximize customer satisfaction and requirements of clients. Analyze process issues to streamline the overall customer experience</li></ul>
Job Context:<ul><li>
Evaluate Existing Business Processes &amp; propose Process Improvements</li><li>
Creates processes and integrates voice of the customer insights into cross-functional action plans.</li><li>
Drives root cause analysis and work with all channels to identify and implement business process improvements that will prevent recurrence of issues</li><li>
Formulate &amp; manage end to end process for all customer communication</li></ul>
FRAMEWORKS, BOUNDARIES, &amp; DECISION-MAKING AUTHORITY:
<ul><li>Process excellence</li><li>
Customer experience</li></ul>
#LI-MM2 
Qualifications 
QUALIFICATIONS &amp; EXPERIENCE:
Graduate with at least 3 years relevant local market knowledge in retail banking product and services<ul><li>
Sound compliance, ops or product or sales governance background</li><li>
Customer obsessed, change focused pragmatist</li><li>
Good communication &amp; interpersonal skills</li></ul></div>

Specialist - Commercial Banking - Emiratized Role

bankfab

<div><ul><div>Full-time</div><div></div><div>
Sub Division: Commercial Banking</div><div>
Division: Personal, Wealth &amp; Business Banking</div></ul><div><div><div><div><h2 class="jobSectionHeader">
Company Description</h2></div><div><div>
Now it&rsquo;s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We&rsquo;re looking for the brightest and best to help us reach our goals and we&rsquo;ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.</div></div></div><div><div><h2 class="jobSectionHeader">
Job Description</h2></div><div>
JOB PURPOSE:
To support the Area Manager &amp; Relationship Managers to grow their assigned portfolio of liabilities customers in defined geographical markets covering service and customer support related activities
KEY ACCOUNTABILITIES:
Customer Excellence:<ul><li>
Formulate &amp; manage end to end process for all customer communication</li><li>
Ensure adherence to customer complaint management process by ensuring effective coordination with internal team members, product managers and relevant stakeholders.</li><li>
Responsible to engage with process owners and internal stakeholders for the purpose of NPS monitoring and achieve benchmark scores for the unit</li><li>
Support implementation of KYC related projects and initiatives</li><li>
Ensure the On-boarding/KYC team processes cases within agreed TAT / SLA.</li><li>
Receive inbound customer calls redirected to RMs by Branches / Call Center / Client Services and attend till resolution of complaint / query response.</li><li>
Obtain customer information and reply to AML alerts raised on assigned accounts within timelines. Co-ordinate for issuance of Liability letter / No Liability letter and subsequent settlement of loan</li><li>
Seek approval and follow-up for reversal of charges incorrectly debited and not as per Schedule of Charges in Agreed charges.</li><li>
Co-ordinate with Customer and Branch in case of call back failures at Branches for transactions. Retrieve and provide bank statement to customers as per request.</li><li>
Arrange high value cash withdrawals / arranging approval for foreign currency withdrawals</li><li>
Co-ordination with branch for special clearing of cheques, delivery of return cheques to customer PO box.</li><li>
Co-ordination with branch for issuance of foreign currency demand drafts / manager&rsquo;s cheque</li><li>
Follow up with branch for tracking of requests (in case of direct submission of requests in branch Eg: TT requests / any other maintenance request</li><li>
Pro-actively work to maximize customer satisfaction and requirements of clients. Analyze process issues to streamline the overall customer experience</li></ul>
Job Context:<ul><li>
Evaluate Existing Business Processes &amp; propose Process Improvements</li><li>
Creates processes and integrates voice of the customer insights into cross-functional action plans.</li><li>
Drives root cause analysis and work with all channels to identify and implement business process improvements that will prevent recurrence of issues</li><li>
Formulate &amp; manage end to end process for all customer communication</li></ul>
FRAMEWORKS, BOUNDARIES, &amp; DECISION-MAKING AUTHORITY:
<ul><li>Process excellence</li><li>
Customer experience</li></ul>
#LI-MM2</div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div>
QUALIFICATIONS &amp; EXPERIENCE:
Graduate with at least 3 years relevant local market knowledge in retail banking product and services<ul><li>
Sound compliance, ops or product or sales governance background</li><li>
Customer obsessed, change focused pragmatist</li><li>
Good communication &amp; interpersonal skills</li></ul></div></div></div></div></div>

Butler Rose Middle East

Senior Manager   Financial Solutions (External Title: Executive Director) Location: UAE Reporting to: Head of Loan Capital Markets Role Overview: This is a structured lending and syndications role with a strong emphasis on originating, structuring, and executing syndicated loans and complex financing transactions . The role requires a banker with deep experience in structured finance, leveraged finance, and asset-backed lending , bringing strong credit expertise and the ability to manage multi-l Senior Manager   Financial Solutions (External Title: Executive Director) Location: UAE Reporting to: Head of Loan Capital Markets Role Overview: This is a structured lending and syndications role with a strong emphasis on originating, structuring, and executing syndicated loans and complex financing transactions . The role requires a banker with deep experience in structured finance, leveraged finance, and asset-backed lending , bringing strong credit expertise and the ability to manage multi-lender deals end-to-end. While the core focus is on loan capital markets (c.80 90%), there will also be occasional exposure to equity-related mandates   typically in the form of private placements, sell-downs, or staple financings in the context of M&amp;A transactions. This is not an IPO-driven ECM role; rather, the expectation is to complement loan solutions with equity when appropriate. The successful candidate will act as a solutions-driven transaction banker , comfortable leading syndicated financings and advising clients across complex capital structures, particularly when deals involve a mix of debt and equity. Key Responsibilities: Loan Capital Markets (Core Focus) Originate, structure, and execute syndicated loans across corporates, real estate, and development financing. Lead end-to-end deal execution: preparing information memoranda, coordinating with other banks, negotiating terms, and managing documentation. Provide expertise in structured finance, leveraged finance, and asset-backed lending , including cash flow analysis and credit structuring. Assess creditworthiness, lead internal approval processes, and ensure risk alignment. Deliver complex, multi-bank financing solutions under tight deadlines. Equity-Linked / Complementary Transactions (Secondary Focus) Support equity-related financing solutions when linked to loan mandates, such as: Private sell-downs and minority stake placements. Staple financing alongside M&amp;A transactions (where debt is packaged with a sale or acquisition). Block trades or strategic placements to institutional or family office investors. Provide valuation input and support equity structuring where relevant, but not as a primary mandate. Who you are: Essential Experience &amp; Skills Strong banking background in syndicated lending, structured finance, leveraged finance, or project finance . Proven ability to originate, structure, and execute syndicated loans and complex financings. Deep credit analysis and structuring expertise . Experience in asset-backed lending or financing tied to real estate/development projects. Client-facing skills: pitching, relationship management, and transaction leadership. Desirable (but not essential) Exposure to equity-linked deals such as private placements, sell-downs, or staple financing in M&amp;A contexts. Some background in ECM (non-IPO) transactions that complement loan solutions. International exposure, particularly with SWFs, family offices, and institutional investors. Not Looking for Pure DCM professionals (bond issuance focus). IPO-only ECM bankers. Pure advisory/agency backgrounds without direct transaction banking experience. Key Selling Points High-visibility role reporting to the Head of Loan Capital Markets . Core focus on syndicated lending, leveraged finance, and structured deals , with equity as a complementary skillset. Opportunity to work with corporates, family groups, and sovereign wealth funds across the region &amp; globally. Broad sector exposure; sector-agnostic and international in reach.

Senior Manager - Financial Solutions

Commercial Bank International

<div>
 
 
 Job Purpose:
 
 
 
 The Graduate Officer will support the Wholesale Banking team in managing corporate client relationships, assisting with banking operations, and contributing to projects aimed at enhancing service delivery and business growth in the wholesale banking segment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Assist in supporting day-to-day corporate banking operations including account management, transaction processing, and client onboarding.
 </li>
 <li>
 Support relationship managers in handling client inquiries, preparing proposals, and maintaining client documentation.
 </li>
 <li>
 Assist in conducting market and financial research to support business development initiatives.
 </li>
 <li>
 Help prepare reports, presentations, and documentation related to client accounts and banking products.
 </li>
 <li>
 Collaborate with internal teams to ensure smooth delivery of banking services to corporate clients.
 </li>
 <li>
 Participate in projects focused on process improvements, risk management, and compliance.
 </li>
 <li>
 Ensure adherence to internal policies, regulatory requirements, and risk controls.
 </li>
 <li>
 Stay informed on industry trends, corporate banking products, and competitor activities to support strategic decision-making.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Finance, Economics, or a related field.
 </li>
 </ul>
 
 
 
 
 
 Other Skills:
 
 
 <ul>
 <li>
 Basic understanding of banking operations, corporate finance, or business processes is an advantage but not mandatory.
 </li>
 <li>
 Familiarity with financial analysis, research tools, and banking software.
 </li>
 <li>
 Strong analytical, communication, and interpersonal skills.
 </li>
 <li>
 Ability to work independently and collaborate effectively within a team.
 </li>
 <li>
 Customer-focused with strong problem-solving abilities.
 </li>
 <li>
 Eagerness to learn about wholesale banking products, regulations, and market trends.
 </li>
 </ul>
 
 
</div>

Graduate Officer – Wholesale Banking Group - Emirati Talent

Explore 1135+ Retail banker in Dubai this November. Find roles across top companies and apply now to boost your career.

1135 retail banker jobs IN Dubai

Teller Retail Banking Services

Associate Banker (UAE Nationals Only)

Sales & Service Officer, Branch Banking - Dubai, Retail Banking

Specialist - Commercial Banking - Emiratized Role

Specialist - Commercial Banking - Emiratized Role

Senior Manager - Financial Solutions

Graduate Officer – Wholesale Banking Group - Emirati Talent