sales associate

junior accountant

financial analyst

cashier

accounts assistant

retail banker

Commercial Bank International

<div>
 
 
 Job Purpose:
 
 
 
 The Graduate Officer will support the Retail Banking team in delivering exceptional customer service, assist with daily banking operations, and contribute to initiatives aimed at enhancing the customer banking experience and driving branch performance.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Assist in day-to-day branch operations, including account opening, cash handling, and transaction processing.
 </li>
 <li>
 Support customer service activities by addressing client inquiries, resolving issues, and providing product information.
 </li>
 <li>
 Help promote retail banking products and services to customers, contributing to sales and business growth targets.
 </li>
 <li>
 Assist in maintaining accurate customer records and documentation in compliance with banking regulations.
 </li>
 <li>
 Collaborate with team members to ensure smooth branch operations and enhance customer satisfaction.
 </li>
 <li>
 Participate in branch projects such as product launches, process improvements, and customer outreach programs.
 </li>
 <li>
 Ensure compliance with internal policies, regulatory requirements, and risk management standards.
 </li>
 <li>
 Support in preparing reports on branch performance and customer feedback.
 </li>
 <li>
 Stay updated on retail banking trends, products, and technologies to improve service delivery.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in in any discipline.
 </li>
 </ul>
 
 
 
 
 
 Other Skills:
 
 
 <ul>
 <li>
 Basic understanding of retail banking products, services, and processes.
 </li>
 <li>
 Familiarity with banking software and digital banking platforms.
 </li>
 <li>
 Strong interpersonal and communication skills, both written and verbal.
 </li>
 <li>
 Customer-focused mindset with problem-solving abilities.
 </li>
 <li>
 Ability to work independently and as part of a team in a fast-paced environment.
 </li>
 <li>
 Eagerness to learn about banking regulations, products, and customer service best practices.
 </li>
 </ul>
 
 
</div>

Graduate Officer – Retail Banking Group - Emirati Talent

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Account Maintenance
 
 :
 
 
 Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 
 
 
 
 
 
 Product Knowledge
 
 :
 
 
 Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 
 
 
 
 
 
 Customer Retention
 
 :
 
 
 Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 
 
 
 
 
 
 Complaint Resolution
 
 :
 
 
 Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Technology Proficiency:
 
 
 
 Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 
 
 
 
 
 
 Job Requirement (Qualification/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
 </li>
 <li>
 Additional certifications in banking or customer service.
 </li>
 <li>
 Minimum 2- 3 years of experience in a retail banking or branch banking environment.
 </li>
 <li>
 Proven track record in customer service and sales roles.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
 
 
</div>

Sales & Service Officer, Branch Banking - Dubai, Retail Banking

Coldwell Banker UAE | Mega Homes Real Estate Brokers LLC

<div>
 
 
 Turn Your Ambition into a Thriving Real Estate Career in the UAE
 
 
 
 
 
 
 What if your income had no limits? What if your success was truly in your hands?
 
 
 
 
 
 If you&rsquo;re driven, confident, and ready to make an impact in one of the world&rsquo;s most exciting real estate markets, this is your chance. Coldwell Banker UAE is looking for highly motivated Secondary Market Property Consultants to join our dynamic team in Dubai.
 
 
 
 
 
 Here, your effort translates directly into rewards, and every deal you close brings you one step closer to achieving financial success and professional growth.
 
 
 
 
 
 
 Why Choose Coldwell Banker UAE?
 
 
 
 
 
 
 ✅
 
 Uncapped Earning Potential
 
 &ndash; We offer one of the highest commission structures in the region, with incentives reaching up to 70%
 
 
 through our quarterly rewards system &mdash; your potential is limitless.
 
 
 ✅
 
 Access to High-Value Properties
 
 &ndash; Work exclusively with your chosen market, handling premium listings that maximize your income opportunities.
 
 
 ✅
 
 Leads? We've Got You Covered
 
 &ndash; Benefit from a steady flow of high-quality leads generated through digital campaigns, social media, roadshows, and property exhibitions.
 
 
 ✅
 
 Full Administrative &amp; Marketing Support
 
 &ndash; From professional photography to strong back-office assistance, we provide everything you need to close deals faster and more efficiently.
 
 
 ✅
 
 Essential Employment Benefits
 
 &ndash; Visa sponsorship, medical insurance, and all mandatory employment benefits included.
 
 
 ✅
 
 A Winning Team Culture
 
 &ndash; Join a diverse, high-energy environment that fosters learning, growth, and success.
 
 
 
 
 
 
 Who We&rsquo;re Looking For
 
 
 
 
 
 
 This role is perfect for you if you are:
 
 
 ✔
 
 Ambitious &amp; Self-Driven
 
 &ndash; You&rsquo;re hungry for success and ready to put in the effort to achieve big results.
 
 
 ✔
 
 Passionate About Real Estate
 
 &ndash; You have a genuine interest in property and love helping clients find their perfect investment.
 
 
 ✔
 
 A Strong Communicator
 
 &ndash; Confident, well-spoken, and fluent in English (additional languages are a plus!).
 
 
 ✔
 
 Resilient &amp; Adaptable
 
 &ndash; You thrive in a competitive market and aren&rsquo;t afraid to go the extra mile.
 
 
 ✔
 
 Professional &amp; Well-Presented
 
 &ndash; First impressions matter, and you carry yourself with confidence and credibility.
 
 
 ✔
 
 Experienced in Real Estate
 
 &ndash; Prior real estate experience in the UAE is a plus.
 
 
 ✔
 
 A Licensed Driver
 
 &ndash; A valid UAE driving license is highly advantageous.
 
 
 
 
 
 
 Your Future Starts Here
 
 
 
 
 
 
 Success in real estate starts with the right team behind you. Join Coldwell Banker UAE and gain the tools, support, and market exposure to thrive in the UAE's competitive property scene.
 
 
 
 
 
 If you have the drive, we have the platform &mdash; apply today and let&rsquo;s build something extraordinary together.
 
 
 
</div>

Real Estate Consultant Marina Branch

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Teller is responsible for delivering efficient, accurate, and courteous service to customers by managing daily teller operations, including cash transactions, deposits, withdrawals, and other banking services. This role ensures strict adherence to the bank&rsquo;s policies, procedures, and regulatory requirements to protect customer information and assets while handling large volumes of cash. The Teller plays a key role in mitigating operational risks and contributes to a positive customer experience by addressing inquiries, resolving issues promptly and promoting the bank&rsquo;s products and services as appropriate, ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Transaction Processing
 
 :
 
 
 Accurately process a range of customer transactions, including deposits, withdrawals, transfers, loan/financing payments, checking cash, ATM posting, clearing cheques, post-dated cheques (PDC), PDC cancellations, transfer cheques, demand posting, ATM dispute resolution, ATM shortage handling, reconciliation, special clearing, end-of-day balancing, and cash and transaction reporting. Ensure compliance with the bank&rsquo;s policies and procedures align with regulatory requirements.
 
 
 
 
 
 
 Cash Handling and Balancing
 
 :
 
 
 Manage cash transactions, ensuring accurate handling of large volumes of cash. Monitor cash levels in teller drawers and balance cash at the beginning and conduct end-of-day cash balancing and promptly reporting and resolving any discrepancies. Check for counterfeit notes and follow procedures to handle suspected counterfeit currency in line with bank policy and regulatory guidelines. Ensure adherence to the bank&rsquo;s processes on all transactions, including counterfeit note detection, transaction thresholds for cash deposits, vault procedures and other applicable guidelines.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Job Requirements (Qualifications/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 Minimum high school diploma or a bachelor&rsquo;s degree in finance, business administration or any related field is preferred.
 </li>
 <li>
 Minimum 1 year of experience in a cash-handling role, experience in banking or financial services is preferred.
 </li>
 </ul>
 
 
</div>

Teller, Branch Banking - Dubai, Retail Banking (Emirati Talent)

<div>
 
 
 Job Purpose:
 
 
 
 The Graduate Officer will support the Wholesale Banking team in managing corporate client relationships, assisting with banking operations, and contributing to projects aimed at enhancing service delivery and business growth in the wholesale banking segment.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Assist in supporting day-to-day corporate banking operations including account management, transaction processing, and client onboarding.
 </li>
 <li>
 Support relationship managers in handling client inquiries, preparing proposals, and maintaining client documentation.
 </li>
 <li>
 Assist in conducting market and financial research to support business development initiatives.
 </li>
 <li>
 Help prepare reports, presentations, and documentation related to client accounts and banking products.
 </li>
 <li>
 Collaborate with internal teams to ensure smooth delivery of banking services to corporate clients.
 </li>
 <li>
 Participate in projects focused on process improvements, risk management, and compliance.
 </li>
 <li>
 Ensure adherence to internal policies, regulatory requirements, and risk controls.
 </li>
 <li>
 Stay informed on industry trends, corporate banking products, and competitor activities to support strategic decision-making.
 </li>
 </ul>
 
 
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business, Finance, Economics, or a related field.
 </li>
 </ul>
 
 
 
 
 
 Other Skills:
 
 
 <ul>
 <li>
 Basic understanding of banking operations, corporate finance, or business processes is an advantage but not mandatory.
 </li>
 <li>
 Familiarity with financial analysis, research tools, and banking software.
 </li>
 <li>
 Strong analytical, communication, and interpersonal skills.
 </li>
 <li>
 Ability to work independently and collaborate effectively within a team.
 </li>
 <li>
 Customer-focused with strong problem-solving abilities.
 </li>
 <li>
 Eagerness to learn about wholesale banking products, regulations, and market trends.
 </li>
 </ul>
 
 
</div>

Graduate Officer – Wholesale Banking Group - Emirati Talent

L'Oréal

Retail Account Manager
 
The Retail Account and Activation Manager is responsible for driving sales growth, market share, and brand presence within a portfolio of assigned retail accounts. This role involves independently managing relationships with mid-sized retail partners or specific segments of larger accounts and leading the execution of impactful in-store and O+O activation strategies. The candidate should possess a strong understanding of retail dynamics, proven negotiation skills, and a track record of translating marketing objectives into effective retail performance.
 
Retail Account Management & Development: 
<ul>
<li>Manage and grow relationships with a designated portfolio of retail accounts, acting as the primary point of contact for day-to-day operations.</li>
<li>Execute the sell in & sell out targets for assigned retail accounts.</li>
<li>Track weekly sell out data, analyze category performance, and report regular performance and market share by brand by store, by city</li>
<li>Contribute to the development of annual joint business plans and commercial agreements, ensuring alignment with PPD’s brand and sales objectives.</li>
<li>Negotiate promotional activity, merchandising placements, and co-op marketing initiatives within assigned accounts to optimize visibility and sales performance.</li>
<li>Conduct regular business reviews with retail partners, presenting performance insights and proposing actionable solutions to achieve mutual goals.</li>
<li>Ensure accurate and timely implementation of pricing, promotional terms, and merchandising standards in accordance with L'Oréal & Brand guidelines.</li>
<li>Collaborate with cross-functional teams, including Brand, Retail design, Supply Chain, and Finance, to ensure smooth retail plans execution.</li>
<li>Lead monthly meetings with Beauty Advisors to align on launches, activations, and trade priorities.</li>
<li>Ensure continuous communication between field teams, brands, and retail partners.</li>
</ul>
ACTIVATION & TRADE EXECUTION
 
<ul>
<li>Coordinate all retail activations, launches, podiums, seasonal campaigns, in store events, ensuring complete execution (testers, visuals, GWPs, and merchandising) on time in full.</li>
<li>Liaise with brands, and retail design teams to ensure timely delivery and deployment of visual merchandising materials and POS fixtures.</li>
<li>Conduct regular in-store visits to assess planogram adherence and merchandising quality.</li>
<li>Forecast GWPS/Testers with brand teams; ensure stores receive full activation kits on time.</li>
<li>Supervise the set-up, implementation, and report on the effectiveness of activation programs using defined KPIs, providing data-driven recommendations for optimization.</li>
<li>Share updated listing files and follow up with retailers to secure on-time activation.</li>
<li>Monitor launch readiness in assigned accounts and ensure merchandising alignment.</li>
</ul>
BUDGET MANAGEMENT
 
<ul>
<li>Monitor activation budgets, ensuring alignment with financial plans.</li>
<li>Manage SAP entries for all BA Salaries & trade-related purchases and quotations.</li>
<li>Issue and follow up on POs and ensure proper documentation flow with retailers</li>
</ul>
Candidate Qualifications: 
<ul>
<li>3-5 years of relevant experience, preferably within the beauty, FMCG, or luxury goods industry.</li>
<li>Strong communication skills and relationship building</li>
<li>Consumer centric</li>
<li>Effective, structured, and hands-on approach, with close attention to detail</li>
<li>Strong Retail, digital marketing experience with a solid business acumen</li>
</ul>

Retail Account Manager | L'Oreal Professional Products Division

e& UAE

<div>
 
 Job Description
 
 
 
 As a Retail Customer Experience Manager, your primary role is to enhance customer satisfaction, streamline the customer journey. You'll be responsible for shaping the retail customer experience, lead the OJT Training team to deliver the last mile stone of Knowledge , system and experience to every individual in retail stores , and ensuring high-quality standards are maintained across all retail touchpoints.
 
 
 
 Responsibilities
 
 
 
 
 Customer Experience Responsibilities:
 
 
 
 <ul>
 <li>
 Design retail customer Journey (As is &amp; To Be) by engaging the retail team and considering customer feedback
 </li>
 <li>
 Analyze customer experience data to highlight opportunities and formulate action plans.
 </li>
 <li>
 Oversee the customer experience recovery process, identifying gaps and proactively mitigating potential risks.
 </li>
 <li>
 Regularly monitor customer satisfaction metrics across all retail touchpoints, and implement necessary actions to uphold a robust score.
 </li>
 <li>
 Lead customer experience projects in conjunction with other stakeholders and vendors, providing timely updates on project challenges, opportunities, and progress to senior management.
 </li>
 <li>
 Conduct stress tests on retail digital enablers, gather feedback from customers and staff, and offer recommendations to enhance performance across various parameters including experience, sales, operational efficiency, and cost.
 </li>
 <li>
 Liaise with IT developers and production, marketing, and sales teams to enhance customer services and bolster brand awareness.
 </li>
 <li>
 Proactively identify customer needs and implement measures to ensure their positive experiences are maintained.
 
 
 </li>
 </ul>
 
 Development And Training Responsibilities
 
 
 
 <ul>
 <li>
 Spearhead the retail development team to provide comprehensive knowledge, customer experience, and system hands-on training to all retail store personnel.
 </li>
 <li>
 Use governance tools and periodic knowledge tests to measure staff knowledge performance.
 </li>
 <li>
 Create tactical training to stimulate sales, leveraging best practices of top achievers and advanced market sales techniques.
 </li>
 <li>
 Align training topics and schedule with business needs and sales seasonality.
 </li>
 <li>
 Monitor retail team satisfaction regarding on-the-job training in terms of delivery, content, and timing.
 </li>
 <li>
 Produce detailed training and trainers' performance reports.
 </li>
 <li>
 Foster the development of training team skills and capabilities to ensure high-quality training delivery.
 
 
 </li>
 </ul>
 
 Retail Quality Field
 
 
 
 <ul>
 <li>
 Lead the quality team to monitor retail compliance with customer journey standards and operational processes.
 </li>
 <li>
 Provide zone heads with monthly performance reports (Zone, Area, and Store Wise).
 </li>
 <li>
 Promptly communicate to the heads of zones and retail management about common compliance issues, high-risk areas, and critical gaps.
 </li>
 <li>
 Train Quality team members on new updates in customer journey and processes.
 </li>
 <li>
 Coordinate monthly calibration sessions between retail development team and quality team to ensure consistent measurement of compliance amid rapid changes in processes and journey guidelines.
 </li>
 <li>
 Coach and develop your team in accordance with the quarterly personal development plan.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor Degree with 4 years of relevant experience
 
 
 </li>
 </ul>
 We thank all applicants for their interest, however only those shortlisted for an interview will be contacted. If you have not heard from us within two weeks of your application, please consider your application as unsuccessful.
 
 
 
 At e&amp; diversity is our strength and we are committed to creating an inclusive environment for all. We welcome and encourage all people to apply, regardless of gender, background, age and abilities. If you are a person of determination and require an adjustment or accommodation to the selection process, please send your request to DiversityEquity&amp;Inclusion@eand.com
 
</div>

Specialist/Retail Customer Experience

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