sales associate

financial analyst

cashier

accounts assistant

junior accountant

retail banker

United Arab Bank

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Sales and Service Officer plays a key role in driving UAB&rsquo;s Retail Banking growth by acquiring new customers, cross-selling products, meeting targets for Credit Cards, Loans, Top-ups, Islamic Finances and onboarding new customers. The role ensures excellent customer service and contributes to a positive customer experience by addressing inquiries and resolving issues promptly, while promoting the bank&rsquo;s products and services as appropriate, and maintaining compliance with CPR regulations ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Account Maintenance
 
 :
 
 
 Provide full account services including assisting with account opening, closure, KYC updates, loan/financing settlements, credit card cancellations and handling ATM related inquiries and requests to ensure all documentation is accurate and complete while delivering exceptional service across all banking products and services.
 
 
 
 
 
 
 Product Knowledge
 
 :
 
 
 Maintain comprehensive up to date knowledge of the bank&rsquo;s full range of products and services, including loans/financings, credit cards, deposits, insurance, digital banking and Islamic banking solutions. Understand product features, benefits, terms, and eligibility criteria to effectively address customer inquiries and provide personalized recommendations. Stay informed about new product launches, policy updates and market trends to proactively meet customer needs and contribute to achieving branch targets. Collaborate with colleagues to share insights and ensure consistent messaging about the bank&rsquo;s offerings.
 
 
 
 
 
 
 Customer Retention
 
 :
 
 
 Build and maintain strong relationships with customers by delivering exceptional service and addressing their needs effectively and act as a trusted advisor offering guidance on financial decisions and ensuring customers feel valued and supported, contributing to higher retention rates. Proactively follow up on customer feedback, resolve issues promptly to enhance their overall experience and loyalty. Educate customers about value added services and alternative channels, such as mobile banking and self-service options to improve customer satisfaction.
 
 
 
 
 
 
 Complaint Resolution
 
 :
 
 
 Handle customer complaints professionally and efficiently by actively listening, understanding their concerns and providing timely solutions. Ensure all complaints are resolved in line with bank policies and escalate complex issues to the appropriate department when necessary. Maintain clear communication with customers throughout the resolution process to ensure their satisfaction and reinforce trust.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Technology Proficiency:
 
 
 
 Efficiently use the bank&rsquo;s digital platform efficiently to process transactions and manage customer queries, ensuring high productivity and service efficiency. Actively promote alternative channels such as the digital lobby, mobile banking and internet banking to enhance the customer experience and encourage customers to adopt convenient banking solutions.
 
 
 
 
 
 
 Job Requirement (Qualification/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 A Bachelor&rsquo;s Degree in Business Administration, Finance, Accounting or related field.
 </li>
 <li>
 Additional certifications in banking or customer service.
 </li>
 <li>
 Minimum 2- 3 years of experience in a retail banking or branch banking environment.
 </li>
 <li>
 Proven track record in customer service and sales roles.
 </li>
 <li>
 Strong interpersonal and communication skills.
 </li>
 </ul>
 
 
</div>

Sales & Service Officer, Branch Banking - Dubai, Retail Banking

First Abu Dhabi Bank (FAB)

<div>
 
 Now it&rsquo;s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We&rsquo;re looking for the brightest and best to help us reach our goals and we&rsquo;ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.
 
 
 
 
 
 
 Job Description
 
 
 
 
 
 JOB PURPOSE:
 
 
 
 
 
 To support the Area Manager &amp; Relationship Managers to grow their assigned portfolio of liabilities customers in defined geographical markets covering service and customer support related activities
 
 
 
 
 
 KEY ACCOUNTABILITIES:
 
 
 
 
 
 
 Customer Excellence:
 
 
 
 
 <ul>
 <li>
 Formulate &amp; manage end to end process for all customer communication
 </li>
 <li>
 Ensure adherence to customer complaint management process by ensuring effective coordination with internal team members, product managers and relevant stakeholders.
 </li>
 <li>
 Responsible to engage with process owners and internal stakeholders for the purpose of NPS monitoring and achieve benchmark scores for the unit
 </li>
 <li>
 Support implementation of KYC related projects and initiatives
 </li>
 <li>
 Ensure the On-boarding/KYC team processes cases within agreed TAT / SLA.
 </li>
 <li>
 Receive inbound customer calls redirected to RMs by Branches / Call Center / Client Services and attend till resolution of complaint / query response.
 </li>
 <li>
 Obtain customer information and reply to AML alerts raised on assigned accounts within timelines. Co-ordinate for issuance of Liability letter / No Liability letter and subsequent settlement of loan
 </li>
 <li>
 Seek approval and follow-up for reversal of charges incorrectly debited and not as per Schedule of Charges in Agreed charges.
 </li>
 <li>
 Co-ordinate with Customer and Branch in case of call back failures at Branches for transactions. Retrieve and provide bank statement to customers as per request.
 </li>
 <li>
 Arrange high value cash withdrawals / arranging approval for foreign currency withdrawals
 </li>
 <li>
 Co-ordination with branch for special clearing of cheques, delivery of return cheques to customer PO box.
 </li>
 <li>
 Co-ordination with branch for issuance of foreign currency demand drafts / manager&rsquo;s cheque
 </li>
 <li>
 Follow up with branch for tracking of requests (in case of direct submission of requests in branch Eg: TT requests / any other maintenance request
 </li>
 <li>
 Pro-actively work to maximize customer satisfaction and requirements of clients. Analyze process issues to streamline the overall customer experience
 </li>
 </ul>
 
 
 Job Context:
 
 
 
 
 <ul>
 <li>
 Evaluate Existing Business Processes &amp; propose Process Improvements
 </li>
 <li>
 Creates processes and integrates voice of the customer insights into cross-functional action plans.
 </li>
 <li>
 Drives root cause analysis and work with all channels to identify and implement business process improvements that will prevent recurrence of issues
 </li>
 <li>
 Formulate &amp; manage end to end process for all customer communication
 </li>
 </ul>
 
 
 FRAMEWORKS, BOUNDARIES, &amp; DECISION-MAKING AUTHORITY:
 
 
 
 
 <ul>
 <li>
 Process excellence
 </li>
 <li>
 Customer experience
 </li>
 </ul>
 
 
 
 
 
 
 
 Qualifications
 
 
 
 
 
 QUALIFICATIONS &amp; EXPERIENCE:
 
 
 
 
 
 Graduate with at least 3 years relevant local market knowledge in retail banking product and services
 
 
 
 <ul>
 <li>
 Sound compliance, ops or product or sales governance background
 </li>
 <li>
 Customer obsessed, change focused pragmatist
 </li>
 <li>
 Good communication &amp; interpersonal skills
 </li>
 </ul>
</div>

Specialist- Commercial Banking - Emiratized Role

bankfab

<div><ul><div>Full-time</div><div></div><div>
Sub Division: Commercial Banking</div><div>
Division: Personal, Wealth &amp; Business Banking</div></ul><div><div><div><div><h2 class="jobSectionHeader">
Company Description</h2></div><div><div>
Now it&rsquo;s your time to join the #1 bank in the Middle East and one of the most prestigious financial companies in the region. Shaking up the world of banking requires a lot of smarts and skill. We&rsquo;re looking for the brightest and best to help us reach our goals and we&rsquo;ll also help you reach yours. Your success is our success as you grow stronger in your career. Join us and leave a legacy of your own, as a pioneer in both the company and the industry.</div></div></div><div><div><h2 class="jobSectionHeader">
Job Description</h2></div><div>
JOB PURPOSE:
To support the Area Manager &amp; Relationship Managers to grow their assigned portfolio of liabilities customers in defined geographical markets covering service and customer support related activities
KEY ACCOUNTABILITIES:
Customer Excellence:<ul><li>
Formulate &amp; manage end to end process for all customer communication</li><li>
Ensure adherence to customer complaint management process by ensuring effective coordination with internal team members, product managers and relevant stakeholders.</li><li>
Responsible to engage with process owners and internal stakeholders for the purpose of NPS monitoring and achieve benchmark scores for the unit</li><li>
Support implementation of KYC related projects and initiatives</li><li>
Ensure the On-boarding/KYC team processes cases within agreed TAT / SLA.</li><li>
Receive inbound customer calls redirected to RMs by Branches / Call Center / Client Services and attend till resolution of complaint / query response.</li><li>
Obtain customer information and reply to AML alerts raised on assigned accounts within timelines. Co-ordinate for issuance of Liability letter / No Liability letter and subsequent settlement of loan</li><li>
Seek approval and follow-up for reversal of charges incorrectly debited and not as per Schedule of Charges in Agreed charges.</li><li>
Co-ordinate with Customer and Branch in case of call back failures at Branches for transactions. Retrieve and provide bank statement to customers as per request.</li><li>
Arrange high value cash withdrawals / arranging approval for foreign currency withdrawals</li><li>
Co-ordination with branch for special clearing of cheques, delivery of return cheques to customer PO box.</li><li>
Co-ordination with branch for issuance of foreign currency demand drafts / manager&rsquo;s cheque</li><li>
Follow up with branch for tracking of requests (in case of direct submission of requests in branch Eg: TT requests / any other maintenance request</li><li>
Pro-actively work to maximize customer satisfaction and requirements of clients. Analyze process issues to streamline the overall customer experience</li></ul>
Job Context:<ul><li>
Evaluate Existing Business Processes &amp; propose Process Improvements</li><li>
Creates processes and integrates voice of the customer insights into cross-functional action plans.</li><li>
Drives root cause analysis and work with all channels to identify and implement business process improvements that will prevent recurrence of issues</li><li>
Formulate &amp; manage end to end process for all customer communication</li></ul>
FRAMEWORKS, BOUNDARIES, &amp; DECISION-MAKING AUTHORITY:
<ul><li>Process excellence</li><li>
Customer experience</li></ul>
#LI-MM2</div></div><div><div><h2 class="jobSectionHeader">
Qualifications</h2></div><div>
QUALIFICATIONS &amp; EXPERIENCE:
Graduate with at least 3 years relevant local market knowledge in retail banking product and services<ul><li>
Sound compliance, ops or product or sales governance background</li><li>
Customer obsessed, change focused pragmatist</li><li>
Good communication &amp; interpersonal skills</li></ul></div></div></div></div></div>

Cars24 Arabia

Who are we? CARS24 isn&rsquo;t just a name; we&rsquo;re a driving force in the pre-owned automobile industry, revolutionizing the way buyers get behind the wheel of their dream cars. From earning unicorn status in India to hitting the gas on our global expansion across the UAE and Australia, we&rsquo;re all about turning the gears of innovation. Our secret? A dream team that leads with passion and drives with purpose.Now, we&rsquo;re revving up our team in the UAE and looking for talent ready to make our journey of progress their own. Buckle up, because the current pit stop is within the Sales function as a F&amp;I Coordinator.What Will You Be Doing in the Driver&rsquo;s Seat:The F&amp;I Agent will serve as the single point of ownership for a customer journey post car reservation through financing, insurance coordination, registration and delivery. The incumbent will be responsible for end-to-end financing execution, documentation coordination, banker engagement, and delivery readiness - ensuring speed, accuracy, and customer delight.1. Post-Reservation Customer Management<ul><li>Act as the primary point of contact for customers after car reservation.</li><li>Guide customers through financing, documentation, insurance, and registration processes.</li></ul>2. Financing and banker coordination<ul><li>Collect customer financial documents post booking and submit the case to bankers.</li><li>Directly coordinate with bankers and internal Team Leads to fast-track loan approvals.</li><li>Ensure 100% documentation completeness for both financed and full-cash cases.</li><li>Verify accuracy of submitted documents before banker processing.</li><li>Own discrepancy resolution with customers and ensure timely resubmissions.</li><li>Escalate cases tactically to reduce approval delays.</li><li>Proactively follow up on any additional documents requirement, LPO generation, second set submission and disbursal operations.</li><li>Maintain audit-ready records.</li></ul>3. Insurance and registration coordination<ul><li>Coordinate insurance issuance in collaboration with partners.</li><li>Ensure registration processes are tracked and completed within SLA.</li><li>Align with internal QC and registration teams for delivery readiness.</li></ul>4. Internal stakeholder coordinationWork closely with:<ul><li>Final QC &amp; Inspection teams</li><li>Registration &amp; Logistics</li><li>Banking Team Leads</li><li>Ensure no handoff gaps between approval, registration, and delivery stages.</li></ul>5. Delivery Enablement &amp; Experience<ul><li>Track readiness for delivery across financing, registration, and QC clearance.</li><li>Prevent bottlenecks that can delay physical delivery.</li><li>Drive a hassle-free and predictable delivery experience for customers.</li></ul>What's Under the Hood:<ul><li>Experience of 2+ years in auto finance, banking, car dealerships, or loan processing operations preferred.</li><li>Strong coordination skills across customers, bankers, and internal operations.</li><li>Ability to handle multiple cases simultaneously under turnaround pressure.</li><li>High documentation accuracy and process orientation.</li><li>Strong communication, follow-up, and escalation judgment.</li><li>Comfortable working across CRM, loan portals, internal trackers.</li></ul>KPIs<ul><li>Total Deliveries</li><li>Overall car reservation to delivery TAT</li><li>Token to Documents (T2D) TAT</li><li>LPO / Financing Approval TAT</li><li>Value added services</li></ul>Job Type: Full-timePay: AED4,500.00 - AED5,000.00 per month

Auto Finance and Insurance Coordinator

<div>
 
 
 Job Purpose
 
 :
 
 
 
 
 
 The Teller is responsible for delivering efficient, accurate, and courteous service to customers by managing daily teller operations, including cash transactions, deposits, withdrawals, and other banking services. This role ensures strict adherence to the bank&rsquo;s policies, procedures, and regulatory requirements to protect customer information and assets while handling large volumes of cash. The Teller plays a key role in mitigating operational risks and contributes to a positive customer experience by addressing inquiries, resolving issues promptly and promoting the bank&rsquo;s products and services as appropriate, ensuring the overall success of branch banking services.
 
 
 
 
 
 
 Principal Accountabilities
 
 :
 
 
 
 
 
 
 Customer Service
 
 :
 
 
 Deliver high-quality, courteous, and efficient service to customers, ensuring a positive banking experience. Act as the first point of contact, providing a professional and welcoming environment. Address customer inquiries, resolve issues promptly and escalate complex concerns to appropriate channels as needed, while promoting the bank&rsquo;s products and services. Treat customers fairly and ensure to adherence to CPR regulation and specially handling people of determination and customer complaints.
 
 
 
 
 
 
 Transaction Processing
 
 :
 
 
 Accurately process a range of customer transactions, including deposits, withdrawals, transfers, loan/financing payments, checking cash, ATM posting, clearing cheques, post-dated cheques (PDC), PDC cancellations, transfer cheques, demand posting, ATM dispute resolution, ATM shortage handling, reconciliation, special clearing, end-of-day balancing, and cash and transaction reporting. Ensure compliance with the bank&rsquo;s policies and procedures align with regulatory requirements.
 
 
 
 
 
 
 Cash Handling and Balancing
 
 :
 
 
 Manage cash transactions, ensuring accurate handling of large volumes of cash. Monitor cash levels in teller drawers and balance cash at the beginning and conduct end-of-day cash balancing and promptly reporting and resolving any discrepancies. Check for counterfeit notes and follow procedures to handle suspected counterfeit currency in line with bank policy and regulatory guidelines. Ensure adherence to the bank&rsquo;s processes on all transactions, including counterfeit note detection, transaction thresholds for cash deposits, vault procedures and other applicable guidelines.
 
 
 
 
 
 
 Compliance and Risk Management
 
 :
 
 
 Ensure strict compliance with bank policies, procedures, and regulatory requirements, including all Central Bank regulations, to protect customer information and assets. Identify and report suspicious transactions or potential fraud in line with the bank&rsquo;s anti-money laundering (AML), know your customer (KYC), and risk management procedures. Adhere to all guidelines to ensure timely account or asset closures and meet the required turnaround time (TAT). Ensure compliance to CBUAE regulations at all times as applicable.
 
 
 Compliance and Adherence to Consumer Protection Regulation and Standards:
 
 <ul>
 <li>
 Ensure that CPR guidelines are being followed 100% at all times. Any breach identified is reported to Head of Consumer Protection immediately.
 </li>
 <li>
 Ensure all trainings related to CPR are completed. This also includes Islamic banking and Sharia training.
 </li>
 <li>
 Ensure adherence to the guideline for people of determination and vulnerable people.
 </li>
 <li>
 Ensure customer complaints are logged and resolved on timely basis.
 </li>
 </ul>
 
 
 
 
 
 Record Keeping and Documentation
 
 :
 
 
 Maintain accurate records of transactions and ensure proper documentation of all activities. Follow internal procedures for filing and reporting as per the bank&rsquo;s standards for audits and compliance.
 
 
 
 
 
 
 Cross-Selling and Recommendation
 
 :
 
 
 Identify customer needs and recommend the bank&rsquo;s products and services that may enhance the customer&rsquo;s banking experience. Refer customers to branch manager or specialized departments when appropriate.
 
 
 
 
 
 
 Team Collaboration
 
 :
 
 
 Work collaboratively with branch staff to support overall branch operations and customer satisfaction. Communicate effectively with team members, sharing insights and information to improve processes and address any customer issues collectively. Foster a positive work environment by supporting colleagues and contributing to a team-focused culture.
 
 
 
 
 
 
 Continuous Improvement
 
 :
 
 
 Actively participate in training and development programs to enhance knowledge of bank products, policies, and customer service standards. Provide feedback to improve processes and customer service delivery with an emphasis on compliance, risk management, and customer protection.
 
 
 
 
 
 
 Job Requirements (Qualifications/Experience)
 
 :
 
 
 
 
 <ul>
 <li>
 Minimum high school diploma or a bachelor&rsquo;s degree in finance, business administration or any related field is preferred.
 </li>
 <li>
 Minimum 1 year of experience in a cash-handling role, experience in banking or financial services is preferred.
 </li>
 </ul>
 
 
</div>

Teller, Branch Banking - Dubai, Retail Banking (Emirati Talent)

Citi

<div>The Business Analyst is a developing professional role. The role is within Wealth Management, supporting the Senior Associate Bankers in Private Banking. This applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results, defines business issues and formulates recommendations on policies, procedures or practices. Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices. Good understanding of how the team interacts with others in accomplishing the objectives of the area. Develops working knowledge of industry practices and standards. Limited but direct impact on the business through the quality of the tasks/services provided. Impact of the job holder is restricted to own team. 
 
Responsibilities:<ul><li>
Assist the Sr. Associate Banker and Bankers in the creation of sales and marketing strategies designed to generate revenue growth and to acquire new target clients, with a focus on Investments</li><li>
Assist in profiling, qualifying and converting prospects into Citi Private Bank clients.</li><li>
Client/prospect meetings - Organize the pre-call planning, organizing post-meeting notes, and maintain all client call records including call reports</li><li>
Primary responsibility for client data management</li><li>
Validate and ensure data integrity across a broad spectrum of reports and analysis</li><li>
Produce senior management reports and ad-hoc data analysis</li><li>
Primary liaison with Client Service Officers to ensure timely execution of client instructions</li><li>
Provide end to end support for project management. Driving a project through from needs analysis to delivery</li><li>
Provide accurate and timely revenue tracking and deal pipeline reports and other relevant information to the Banker</li><li>
Provide day to day support to Banker on documentation such as account opening and closing, loan disbursals, etc.</li><li>
Provide complete service support to client, including solving complex client inquiries</li><li>
Ensure appropriate documentation related to KYC/ AML from the client and ensure all aspects of client records and documentation are completed and updated</li><li>
Identify and drive solutions to improve client relationship tools and products</li><li>
Provide data, presentations and independent analysis for senior management and business heads.</li><li>
Support the group in producing presentations for management, financial reporting and assisting in other special projects.</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul> 
Qualifications:<ul><li>
1-2 years prior work experience</li><li>
Experience producing data analysis with a high level of accuracy</li><li>
Effective quantitative and analytical skills</li><li>
Ability to work well in a fast paced environment</li><li>
Excellent interpersonal skills and the ability to build long term profess</li></ul> 
Education:<ul><li>
Bachelor&rsquo;s/University degree or equivalent experience</li></ul> 
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
-
Job Family Group:
Business Strategy, Management &amp; Administration
-
Job Family:
Business Management
-
Time Type:
Full time
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Business Analyst - (UAE nationals only)

<div>By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.
What you&rsquo;ll do
The Citigold Relationship Banker requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based.
You are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.<ul><li>
Client Account Management</li><li>
Review CitiGold (CG) customer needs and asset allocation, pro-actively engage with the customer to validate the understanding of the needs.</li><li>
Advise CG customers to enrich the relationships by mobilizing additional funds and sell other fee based products/services based on the current and future customer needs.</li><li>
Review product penetration for the assigned client base, identify potential CG customers who can be sold tailored products to enhance product penetration</li><li>
Ensure coverage of all relationships through customer engagements, risk profiling and</li><li>
financial planning.</li><li>
Organize CG customer events to enhance customer bonding.</li><li>
Acquire new CitiGold customers through converting referral leads.</li><li>
Compliance, Risk &amp; Controls</li><li>
Ensure that KYC/AML and other compliance norms are strictly adhered to.</li><li>
Fulfilling the clients&rsquo; necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency</li></ul>
What we&rsquo;ll need from you<ul><li>
Ideally 7 years+ within this space</li><li>
Previous relevant experience preferred</li><li>
Ability to manage relationships both internal and external; Ability to prioritize</li><li>
Mandatory certifications as required for selling financial products</li></ul>
By joining Citi Dubai, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.
Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.
Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.
-
Job Family Group:
Private Client Coverage
-
Job Family:
Relationship Banker
-
Time Type:
Full time
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Citgold Private Client Relationship Banker - VP

Explore 583+ Retail banker in Dubai this December. Find roles across top companies and apply now to boost your career.

583 retail banker jobs IN Dubai

Sales & Service Officer, Branch Banking - Dubai, Retail Banking

Specialist- Commercial Banking - Emiratized Role

Specialist- Commercial Banking - Emiratized Role

Auto Finance and Insurance Coordinator

Teller, Branch Banking - Dubai, Retail Banking (Emirati Talent)

Business Analyst - (UAE nationals only)

Citgold Private Client Relationship Banker - VP