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retail director

Majid Al Futtaim

<div>
 
 As part of MAF Retail - Carrefour&rsquo;s Supermarkets transformation journey across the UAE, we are introducing a
 
 new leadership role
 
 that will play a pivotal part in shaping the future of our retail Supermarket business. This is an exceptional opportunity to join one of the region&rsquo;s most trusted and dynamic retail brands at a time of significant growth and transformation.
 
 
 We invite you to be part of this exciting journey.
 
 
 
 
 
 
 Role Purpose
 
 
 
 The
 
 Commercial Director
 
 will lead the commercial transformation and turnaround agenda for Carrefour Supermarkets business across the UAE, driving profitability, assortment efficiency, and supplier partnerships. This role is pivotal in reshaping the commercial strategy, optimizing category performance, and ensuring the brand remains the preferred destination for customers in a highly competitive grocery retail market.
 
 
 The ideal candidate brings deep experience from
 
 recognized international grocery retailers
 
 , combined with a
 
 solid understanding of the UAE retail landscape
 
 and
 
 local customer dynamics
 
 .
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 Strategic Leadership
 
 
 <ul>
 <li>
 Define and implement the commercial strategy, focusing on margin improvement, pricing competitiveness, and category performance.
 </li>
 <li>
 Drive data-led commercial decisions to optimize assortment, supplier terms, and product mix.
 </li>
 <li>
 Partner closely with operations, supply chain, and marketing to ensure commercial strategies translate effectively at store level.
 </li>
 <li>
 Lead the development of category growth plans aligned with consumer trends and local market needs.
 </li>
 <li>
 Introduce best-in-class retail practices from global markets to uplift performance across core grocery, fresh, and FMCG categories.
 </li>
 </ul>
 
 
 Supplier &amp; Partnership Management
 
 
 <ul>
 <li>
 Strengthen strategic supplier partnerships to unlock joint business plans and long-term growth.
 </li>
 <li>
 Negotiate commercial agreements ensuring sustainable profitability and win-win outcomes.
 </li>
 <li>
 Build strong relationships with global and regional suppliers to enhance sourcing capabilities and competitiveness.
 </li>
 </ul>
 
 
 Team &amp; Performance Management
 
 
 <ul>
 <li>
 Lead, coach, and develop a high-performing commercial team focused on execution excellence.
 </li>
 <li>
 Instill a performance culture driven by clear KPIs, ownership, and accountability.
 </li>
 <li>
 Champion collaboration between local and regional commercial functions.
 </li>
 </ul>
 
 
 Transformation &amp; Turnaround Delivery
 
 
 <ul>
 <li>
 Act as a key driver of the commercial development project, with a focus on structural margin improvement and cost optimization.
 </li>
 <li>
 Drive simplification, efficiency, and modernization across commercial processes and decision-making frameworks.
 </li>
 <li>
 Deliver measurable improvements in category profitability, sales mix, and supplier contribution.
 </li>
 </ul>
 
 
 
 
 
 Candidate Profile
 
 
 
 
 Experience &amp; Background
 
 
 <ul>
 <li>
 
 Minimum 10 years
 
 of progressive commercial leadership in
 
 grocery retail
 
 , with at least
 
 5 years in a senior manager/director or commercial/category lead role.
 
 </li>
 <li>
 Proven track record with
 
 recognized grocery retailers.
 
 </li>
 <li>
 Demonstrated success leading
 
 commercial turnaround or transformation projects
 
 within large retail organizations.
 </li>
 <li>
 
 Experience
 
 in the local UAE grocery markets is essential.
 </li>
 <li>
 Strong understanding of UAE market customer preferences, pricing sensitivity, and supplier landscape.
 </li>
 </ul>
 
 
 Skills &amp; Competencies
 
 
 <ul>
 <li>
 Strategic commercial acumen with a strong understanding of P&amp;L management and category profitability.
 </li>
 <li>
 Excellent negotiation and stakeholder management skills.
 </li>
 <li>
 Data-driven decision-making with strong analytical and financial capability.
 </li>
 <li>
 Ability to balance short-term performance with long-term brand and market positioning.
 </li>
 <li>
 Strong leadership presence with the ability to lead transformation through influence, clarity, and collaboration.
 </li>
 </ul>
</div>

Commercial Director - Supermarkets

Chanel

Manage a team of Sales Advisors:
<ul>
 <li>Ensures the teams proper understanding and deployment of the House's strategy.</li>
 <li>Effective management of Sales Advisors and Supervisor and ensures efficient collaboration and synergies within his/her team</li>
 <li>Conveys trust in his/her team members and maximizes the potential of the team by defining development and growth opportunities.</li>
 <li>Coaches and mentors his/her team to reach their full potential through prompt feedback and regular performance reviews on results and competencies.</li>
 <li>Set and communicate clear expectations for the team by defining both individual and boutique objectives while promoting team ownership and accountability.</li>
</ul>
Strategic partner to Retail Director
<ul>
 <li>Acting as a strategic leader on key projects and strategy implementation</li>
 <li>Acting as key decision maker and significant contributor to projects</li>
 <li>Taking ownership of key strategic projects</li>
 <li>Building relationships within the retail community to enrich competitor insight and communicate with Boutique Manager key information</li>
 <li>Ensures his/her position as exemplary representative of the brand at all times, embodying the image of the brand</li>
 <li>Prioritizes long term vision over short term gains</li>
 <li>Uses Chanel Brand Image as a filter in decision making</li>
</ul>
Driving the business and ensure the ultimate client experience
<ul>
 <li>Ensure excellency in terms of client experience and services, working closely with Retail Director, L&amp;D and After Sales Managers to create and implement effective action plans to enhance our services and remain the Ultimate house of luxury.</li>
 <li>through coaching, feedback, and support.</li>
 <li>Monitor business indicators on WFJ in collaboration with Retail Director and High-End Business Manager and work closely with all Team Members to create and implement effective business action plans to achieve goals on all product categories</li>
 <li>Analyze KPI s, possess a 360 view of business activity and implement business strategies accordingly</li>
</ul>

Deputy Boutique Manager

Van Cleef & Arpels

Are you a good match?You have a proven managerial experience, an entrepreneurial mindset, you are audacious, curious, positive, flexible, organized, and reliable with a passion about sharing your experience to develop and inspire your team.You have amazing communication and interpersonal skills while being results and client-driven to achieve excellence.What are we expecting from you? ResponsibilitiesReporting to the Retail Director, you will be responsible to steer the growth of your boutique in terms of sales, client satisfaction and team development, offering an outstanding in-store experience while embodying Maison values. To that extent you will:Drive business   managing the team along with setting individual objectives and priorities, ensuring boutique targets are achieved notably in terms of sales and client satisfaction;Act as an ambassador   introducing the Maison universe, its history, creations and sources of inspirations, promoting the Maison across local communities;Offer a high level of service   driving customer service activities, making sure we offer an outstanding in-store experience;Develop the team   building a complementary team, coaching team members, following-up improvement, recruiting new profiles, nurturing the team s knowledge and its positive mindset;Run efficient and compliant in-store operations   supervising boutique operations and back-office activities, ensuring policies are respected, growing operational excellence.More than a role . We recruit for a career!By joining Van Cleef &amp; Arpels you will be part of a Maison where employee career development is at the heart of our ambition.Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations.The Recruitment ProcessSend your application online.If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview.Along the recruitment process you will meet the Retail Director, Managing Director, and HR Business Partner.

Boutique Manager, Dubai

Richemont

A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that diverse perspectives foster creativity and knowledge to deliver excellence. You have a proven managerial experience, an entrepreneurial mindset, you are audacious, curious, positive, flexible, organized, and reliable with a passion about sharing your experience to develop and inspire your team. You have amazing communication and interpersonal skills while being results and client-driven to achieve excellence. What are we expecting from you? Reporting to the Retail Director, you will be responsible to steer the growth of your boutique in terms of sales, client satisfaction and team development, offering an outstanding in-store experience while embodying Maison values. To that extent you will: <ul> <li>Drive business - managing the team along with setting individual objectives and priorities, ensuring boutique targets are achieved notably in terms of sales and client satisfaction;</li> <li>Act as an ambassador - introducing the Maison universe, its history, creations and sources of inspirations, promoting the Maison across local communities;</li> <li>Offer a high level of service - driving customer service activities, making sure we offer an outstanding in-store experience;</li> <li>Develop the team - building a complementary team, coaching team members, following-up improvement, recruiting new profiles, nurturing the team's knowledge and its positive mindset;</li> <li>Run efficient and compliant in-store operations - supervising boutique operations and back-office activities, ensuring policies are respected, growing operational excellence.</li> </ul> More than a role . We recruit for a career! By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition. Upon your arrival, you will be immersed in our enchanting world with trainings on our history, know-how and creations. The Recruitment Process Send your application online. If your profile matches our search, you will be contacted by our Talent Acquisition team for an interview. Along the recruitment process you will meet the Retail Director, Managing Director, and HR Business Partner.

Hilton Hotels

As the Director of Spa &amp; Retail, you are ultimately responsible for overseeing the spa and retail operations as well as the team to deliver an excellent Guest and Member experience. You will also be required to achieve revenue targets and manage customer feedback. Specifically, you will be responsible for performing the following tasks to the highest standards: 
<ul>
<li>Develop and implement business strategies for the spa and retail departments to meet financial and operational goals. </li>
<li>Lead and inspire the spa and retail teams to uphold the brand s luxury standards and deliver outstanding guest experiences. </li>
<li>Collaborate with other hotel departments to ensure spa and retail offerings align with the hotel s standard positioning and guest expectations. </li>
<li>Oversee daily spa operations, including treatment scheduling, therapist performance, guest satisfaction and overall service quality. </li>
<li>Develop innovative spa packages and promotions to attract local and international guests. </li>
<li>Ensure all spa facilities are impeccably maintained and adhere to health, safety, and hygiene regulations. </li>
<li>Manage inventory levels, merchandising and vendor relationships to optimize profitability. </li>
<li>Drive retail sales through staff training, promotions, and guest engagement. </li>
<li>Ensure the delivery of personalized and memorable guest experiences that reinforce the hotel's luxury standards. </li>
<li>Actively engage with guests to gather feedback and address concerns promptly and professionally. </li>
<li>Stay updated on market trends and guest preferences to continually enhance offerings. </li>
<li>Prepare and manage the annual budgets for the spa and retail section including revenue, expenses, and labour costs. </li>
<li>Analyse performance data, including guest satisfaction, sales and utilization, to identify growth opportunities. </li>
<li>Implement revenue optimization strategies for spa treatments, memberships, and retail sales. </li>
<li>Recruit, train, and mentor spa therapists, retail team members and support staff to build a skilled and motivated team. </li>
<li>Conduct regular performance reviews and provide ongoing feedback to foster professional growth for Spa &amp; Retail team. </li>
<li>Organize team-building activities and incentive programs to maintain morale and productivity. </li>
<li>Collaborate with the marketing team to promote spa services and retail products through digital, print and local partnerships. </li>
<li>Ensure all promotional materials and in-house signage align with the hotel s luxury branding. </li>
<li>Participate in community events and partnerships to position the spa and retail offerings as a leading destination in the market. </li>
<li>Respond to audits to ensure continual improvement is achieved</li>
</ul>

Director of Spa & Retail

KERZNER INTERNATIONAL LIMITED

Job Summary
The Director, Global Retail will lead the development and execution of the global retail vision for Kerzners portfolio across our brands;, Atlantis, One&amp;Only, SIRO and Rarefinds. Overseeing hotel retail programs, brand collaborations, and product partnerships that enhance guest experience and extend the brand beyond the stay. This role will drive retail innovation across hotel properties worldwide, advising retail operations, merchandising strategy, and high-impact brand partnerships that reflect the company s luxury and lifestyle positioning.
Key Responsibilities
Global Retail Strategy &amp; Vision
<ul>
<li>Define and implement a comprehensive retail strategy that aligns with the brand s hospitality and lifestyle vision.</li>
<li>Establish and scale retail experiences across properties, including boutique stores, lobby retail, pop-ups, and digital-to-physical integrations.</li>
<li>Identify and execute opportunities for retail growth and brand extensions that deepen guest engagement and loyalty.</li>
</ul>
Brand Partnerships &amp; Collaborations
<ul>
<li>Lead the identification, negotiation, and management of strategic brand partnerships with premium, luxury, and lifestyle brands.</li>
<li>Develop exclusive collaborations and limited-edition product lines that embody the hotel group s brand DNA.</li>
<li>Partner with Marketing and Brand teams to integrate co-branded products and experiences into hotel retail and guest programming.</li>
<li>Ensure brand partnerships deliver measurable value driving both revenue and brand equity.</li>
</ul>
Retail Operations &amp; Merchandising
<ul>
<li>Oversee retail operations standards across global properties, ensuring consistency and operational excellence.</li>
<li>Partner with regional and property teams to optimize product assortment, pricing, visual merchandising, and guest engagement.</li>
<li>Establish performance metrics (sales, margins, guest feedback, inventory turns) to assess success and inform decisions.</li>
<li>Introduce innovative retail concepts such as immersive pop-ups, digital retail solutions, and curated local collaborations.</li>
</ul>
Cross-Functional Collaboration
<ul>
<li>Work closely with Brand, Marketing, Design, Procurement, and Operations to ensure retail initiatives are aligned with corporate strategy.</li>
<li>Collaborate with Development and Design teams to integrate retail spaces into new hotel concepts and renovations.</li>
<li>Partner with Finance and Legal to structure partnership agreements, manage P&amp;L performance, and ensure compliance.</li>
</ul>
<div> </div>
Experience &amp; Qualifications:
<ul>
<li>Bachelor s degree in Business, Marketing, Retail Management, or a related field.</li>
<li>10+ years of experience in retail strategy, brand partnerships, or merchandising, ideally within hospitality, luxury, or lifestyle sectors.</li>
<li>Proven success developing and managing brand collaborations and retail programs at a global scale.</li>
<li>Strong commercial acumen with experience in P&amp;L ownership, forecasting, and vendor negotiations.</li>
<li>Exceptional relationship management, communication, and influencing skills.</li>
<li>Deep understanding of luxury consumer behaviour and guest experience design.</li>
</ul>

Director, Global Retail

Visa

<div>Company Description 
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose &ndash; to uplift everyone, everywhere by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. 
Job Description 
The Visa Consulting Retailing Director will be a subject matter expert across this critical industry sector ( especially grocery, high street retail and everyday spend categories) They will be contributing to our engagements, delivering exceptional quality and value to all parties. 
In order to be considered the successful applicant must have worked for 5 years plus with a consultancy practice as a Retailing SME. It is essential that applicants have deep domain expertise as the role involves working with clients within the Retail industry to support them to utilize electronic payments and payment related data to grow and optimize their business. Ideally this domain knowledge should include specific industry level customer &amp; commercial aspects (CRM, Loyalty, Selling/Servicing channels, etc.), operational aspects, back office (ERP, HR, Finance, etc,) as well as a holistic understanding of industries trends, players, best practices along with multifunctional experience across strategy, optimization, organization etc). They will also have payment expertise. The role requires the successful applicant to operate in a &lsquo;startup&rsquo; mode, setting up, building and scaling the consultancy practice. They will need to be able to lead workshops with clients across all levels in the organization, develop proposals that meet the client needs identified and deliver engagements to address the needs identified, demonstrating through out these in depth understanding of the retail industry.<div> 
Principal Responsibilities/Key Results Area 
<ul><li>Accountability for the ongoing evolution of the Retail consulting strategy within the Merchant Service Line consulting practice</li><li>Holistic understanding of Retail industry (trends. players, best practices, multifunctional experience across strategy, optimization, organization etc)</li><li>Domain knowledge at industry level of customer &amp; commercial aspects (CRM, Loyalty, Selling/Servicing channels, etc.), operational aspects, back office (ERP, HR, Finance, etc,)</li><li>Drive the development and expansion of offerings relevant to Retail Groups, including data related services, cobrands, VAS etc</li><li>Build close relationships with Retail partners to develop expert understanding of their specific evolving needs</li><li>Strong desire to collaborate with colleagues in the Merchant Services Team, Product, Risk, Digital, Managed Services and subregional and global teams to utilise their expertise and share yours</li><li>Ability to engage effectively with all levels of the organisation of both Visa and clients</li><li>Development of client proposals, delivery of client engagements and ongoing upskilling of colleagues</li><li>Continuously scan external environment to bring in best-in-class practices and challenge conventional wisdom to ensure Visa&rsquo;s continued leadership and excellence</li></ul></div>
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager. 
Qualifications<div> 
Key Competencies 
<ul><li>Bachelor's degree or equivalent. Master&rsquo;s degree preferred.</li><li>At least 5 years of solid end to end (strategy to operations) consulting experience across Retailing and Payments</li><li>At least 10-12 years of expertise gained in the retailing industry (grocery, general retailing etc)</li><li>Strong facilitation skills</li><li>Experience will have been gained via a combination of in house at one or more Retail Group coupled with servicing the industry in a top-tier consulting firm. A combination of regional and global experience strongly desired.</li><li>Deep level of expertise in retailing, consulting skills and client engagement capabilities. Advanced client contact and presentation skills. Credibility with clients and working teams and diplomatic skills to extract desired outcomes. Comfortable interacting with and presenting to senior management of clients and VISA.</li><li>Highly analytical with advanced PowerPoint skills and Excel skills.</li><li>Superior project management skills. Fluent communicator.</li><li>Must have financial acumen and commercial awareness skills.</li><li>Results driven, flexible and both internally and externally customer focused.</li><li>Able to travel frequently and work on client site for extended periods across CEMEA.</li><li>Self-motivated and able to use own initiative with limited direction.</li><li>Strong teamwork and collaboration skills with the ability to work effectively with inter-disciplinary and geographically remote groups</li><li>Ability to work in a multi-cultural environment.</li><li>Fluency in English mandatory</li></ul></div> 
Additional Information 
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.</div>

Consulting Director : Retail Industry Expert

Explore 1671+ Retail director in Dubai United Arab Emirates this November. Find roles across top companies and apply now to boost your career.

1671 retail director jobs IN Dubai United Arab Emirates

Commercial Director - Supermarkets

Deputy Boutique Manager

Boutique Manager, Dubai

Boutique Manager, Dubai

Director of Spa & Retail

Director, Global Retail

Consulting Director : Retail Industry Expert