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customer experience representative

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district sales executive

retail sales representative

DHL Express

<div>
 
 Location:
 
 
 
 East Cairo (e.g., Nasr City, Heliopolis, New Cairo, Rehab, Madinaty, Sheraton, El Nozha, 10th of Ramadan)
 
 
 
 Role Purpose:
 
 
 
 Achieve revenue targets through effectively promoting and selling DHL&rsquo;s products and value-added services.
 
 
 Ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers.
 
 
 
 Key Activities:
 
 
 
 
 <ul>
 <li>
 Represent DHL professionally and respond to customer needs in a courteous manner.
 </li>
 <li>
 Build and maintain strong relationships with customers.
 </li>
 <li>
 Work proactively to support teamwork, shuttle operations, and overall performance.
 </li>
 <li>
 Deliver fast and professional service, recognizing the urgent nature of express shipments.
 </li>
 <li>
 Follow DHL procedures, ISO standards, and safe working practices.
 </li>
 <li>
 Maintain solid knowledge of DHL network, products, and services to provide accurate information.
 </li>
 <li>
 Report recurring issues promptly for corrective action.
 </li>
 <li>
 Accurately process shipments and ensure correct data entry for flawless airwaybills.
 </li>
 <li>
 Promote and sell DHL&rsquo;s value-added services and contribute to the Sales Lead program.
 </li>
 <li>
 Suggest improvements to processes, systems, and services to enhance customer experience.
 </li>
 <li>
 Work both independently and with the team to achieve goals and foster team spirit.
 </li>
 <li>
 Ensure shipments, documents, and invoices are completed and recorded by end of shift.
 </li>
 <li>
 Manage supplies, track cash sales, and submit daily cash summaries to Accounts.
 
 
 
 </li>
 </ul>
 
 Qualifications - External
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree from a recognized university.
 </li>
 <li>
 Ability to achieve sales targets and overcome challenges.
 </li>
 <li>
 Previous experience in retail sales preferred.
 </li>
 <li>
 Fluent in English and Arabic, with excellent verbal and written communication skills.
 </li>
 <li>
 Proficient in Microsoft Office (Word, Excel, PowerPoint).
 </li>
 <li>
 Skilled in building and sustaining strong customer relationships.
 </li>
 </ul>
</div>

Retail Sales Representative

Al-Futtaim

<div>
 
 Job Requisition ID:
 
 173969
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Retail Sales Representative is responsible for assisting customers in purchasing IKEA products while maintaining high merchandising standards and ensuring stock availability. The role focuses on building rapport and credibility with customers by providing excellent service and going the extra mile to exceed sales targets. The representative acts as a key point of contact for customers, providing product information, and fostering long-term relationships.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Operational &amp; Commercial
 
 
 <ul>
 <li>
 Conduct a daily detailed inspection of assigned area to review the availability and positioning of price labels, product information tags, and other communication media.
 </li>
 <li>
 Review daily stock levels on all products in assigned area and recommend orders to the Shopkeeper.
 </li>
 <li>
 Coordinate with Procurement Executive for information pertaining to stocks in assigned area.
 </li>
 <li>
 Ensure customers are always in focus and strive to make them smile; meet and serve customers showing empathy and care; listen and support them with an attitude based on IKEA values.
 </li>
 <li>
 Have a daily dialogue with guests to gather feedback about their experiences and learn more about their needs and wants, then act based on their input.
 </li>
 <li>
 Understand and determine customer requirements to prepare a pro forma invoice.
 </li>
 <li>
 Maintain contact and advise customers on news or recently received items of interest; follow up on quotations to convert them to actual sales.
 </li>
 <li>
 Empower and encourage the team to take immediate action to meet customer needs and provide input on improving service.
 </li>
 <li>
 Promote product sales by identifying and seizing sales opportunities, offering solutions to problems, and suggesting add-on sales to achieve sales targets.
 </li>
 <li>
 Suggest improvements in sales to the supervisor and identify slow moving or non-selling items; propose sales actions.
 </li>
 <li>
 Maintain a full display of products via merchandising methods as laid down by the company.
 </li>
 <li>
 Be an expert on the product range within HFB.
 </li>
 <li>
 Stay informed about local market developments and competitive activities through scheduled market visits.
 </li>
 <li>
 Stay updated with changes in the company's product range and inform the Sales Manager of customer feedback and product range gaps.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Proactivity and initiative-taking ability in a sales environment.
 </li>
 <li>
 Strong problem-solving skills.
 </li>
 <li>
 Customer-focused attitude with excellent service delivery.
 </li>
 <li>
 Effective team collaboration and continuous improvement mindset.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Secondary Education is required.
 </li>
 <li>
 Minimum 3 years of experience in a similar role in retail sales.
 </li>
 <li>
 Proficiency in English is mandatory, and a good command of Arabic is preferred.
 </li>
 <li>
 Must possess excellent communication and interpersonal skills.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Sales Representative | IKEA | Cairo Festival City

AI Confedential

<div>
 
 Job Title: Retail Salesperson
 
 
 Location: Heliopolis
 
 
 Company: MANNOR
 
 
 
 
 
 Company Overview
 
 
 Mannor is a leading premium jewelry brand known for elegance, craftsmanship, and timeless designs. We are dedicated to providing exceptional products and outstanding customer experiences.
 
 
 
 
 
 Role Description
 
 
 This is a full-time on-site role for a Retail Salesperson, You will be responsible for Provide personalized customer service to every client, ensuring a memorable luxury retail experience, Build strong client relationships by understanding their needs and offering suitable product recommendations, Achieve monthly and quarterly sales targets through effective product presentation and upselling.
 
 
 
 
 
 Requirements
 
 
 - Bachelor&rsquo;s degree.
 
 
 - Previous experience from 2 to 4 years in retail sales, preferably in jewelry or luxury goods
 
 
 - Strong knowledge of customer service principles and sales techniques
 
 
 - Basic knowledge of gold types, karats, weights, and market value is a plus
 
 
 - Excellent communication and interpersonal skills
 
 
 - V. good to Excellent English Level
 
 
 
 
 
 Interested candidates can send their updated CVs to fayman@ihrs-eg.com
 
 
 
 
</div>

Retail Salesperson

<div>
 
 YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.
 
 
 
 Would you like to become part of the world's most international company in the world?
 
 
 A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide.
 
 
 Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visitwww.dpdhl.jobs/express.
 
 
 
 Location:
 
 
 
 West Cairo (Mohandessin, Dokki, Zamalek, Haram, Shiekh Zayed, 6th of October city, Downtown and others)
 
 
 
 Role Purpose:
 
 
 
 Achieve revenue targets through effectively promoting and selling DHL&rsquo;s products and value-added services.
 
 
 Ensure that collection and deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for customers.
 
 
 
 Key Activities:
 
 
 
 
 <ul>
 <li>
 Represent DHL professionally and respond to customer needs in a courteous manner.
 </li>
 <li>
 Build and maintain strong relationships with customers.
 </li>
 <li>
 Work proactively to support teamwork, shuttle operations, and overall performance.
 </li>
 <li>
 Deliver fast and professional service, recognizing the urgent nature of express shipments.
 </li>
 <li>
 Follow DHL procedures, ISO standards, and safe working practices.
 </li>
 <li>
 Maintain solid knowledge of DHL network, products, and services to provide accurate information.
 </li>
 <li>
 Report recurring issues promptly for corrective action.
 </li>
 <li>
 Accurately process shipments and ensure correct data entry for flawless airwaybills.
 </li>
 <li>
 Promote and sell DHL&rsquo;s value-added services and contribute to the Sales Lead program.
 </li>
 <li>
 Suggest improvements to processes, systems, and services to enhance customer experience.
 </li>
 <li>
 Work both independently and with the team to achieve goals and foster team spirit.
 </li>
 <li>
 Ensure shipments, documents, and invoices are completed and recorded by end of shift.
 </li>
 <li>
 Manage supplies, track cash sales, and submit daily cash summaries to Accounts.
 </li>
 <li>
 Bachelor&rsquo;s degree from a recognized university.
 </li>
 <li>
 Ability to achieve sales targets and overcome challenges.
 </li>
 <li>
 Previous experience in retail sales preferred.
 </li>
 <li>
 Fluent in English and Arabic, with excellent verbal and written communication skills.
 </li>
 <li>
 Proficient in Microsoft Office (Word, Excel, PowerPoint).
 </li>
 <li>
 Skilled in building and sustaining strong customer relationships.
 
 
 
 </li>
 </ul>
 
 OUR OFFER:
 
 
 
 
 <ul>
 <li>
 Strong career support in an international environment.
 </li>
 <li>
 Great culture and colleagues.
 </li>
 <li>
 Multifarious benefit programm.
 
 
 
 </li>
 </ul>
 Do you see a personal challenge in these versatile and responsible tasks? Then apply now!
 
 
 We look forward to receiving your application!
</div>

Retail Representative

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 About the Role!
 
 
 This role is based at our mall booth and focuses on customer service, basic retail operations, and supporting both business and
 
 
 individual customers.
 
 
 
 Job Code :
 
 New 2026COMM-055
 
 
 
 Job Responsibilities:
 
 
 
 <ul>
 <li>
 Handle all day-to-day booth operations
 </li>
 <li>
 Respond to inquiries from businesses inside Citystars Mall as well as external businesses using the PUDO service
 </li>
 <li>
 Manage business drop-offs, pickups, and cash-out transactions as needed
 </li>
 <li>
 Support new business sign-ups for Bosta services (no active sales pushing&mdash;assist walk-ins who express interest)
 </li>
 <li>
 Assist individual customers (C2C) by preparing their packages, including wrapping, attaching flyers, adding detailed address tags, and scheduling the pickup
 </li>
 <li>
 Provide excellent customer service to all walk-in clients
 </li>
 <li>
 Handle occasional cash-out or settlement processes with partner businesses
 
 
 
 </li>
 </ul>
 
 Job Qualifications:
 
 
 
 <ul>
 <li>
 Strong background in customer service
 </li>
 <li>
 Comfortable handling simple financial transactions and settlements
 </li>
 <li>
 Able to manage booth operations efficiently and maintain a professional, helpful attitude
 
 
 
 </li>
 </ul>
 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
</div>

Retail Sales Specialist

<div>
 
 Job Requisition ID:
 
 173867
 
 
 Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.
 
 
 By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day
 
 
 
 Overview Of The Role:
 
 
 
 <ul>
 <li>
 The Sales Representative is responsible for building rapport and credibility with customers to assist them in purchasing IKEA's product range while maintaining high merchandising standards and ensuring stock availability. The role aims to exceed sales targets by exceeding customer expectations and providing exceptional service. Success in this role requires understanding customer needs, promoting effective product solutions, and maintaining product knowledge to provide informed advice to customers.
 
 
 </li>
 </ul>
 
 What You Will Do:
 
 
 
 Operational &amp; Commercial
 
 
 <ul>
 <li>
 Conduct daily detailed inspection of assigned area to review price labels, product information tags, and communication media.
 </li>
 <li>
 Review daily stock levels and recommend orders to the Shopkeeper.
 </li>
 <li>
 Coordinate with Procurement Executive for stock information.
 </li>
 <li>
 Focus on customer service, showing empathy and care, and strive to exceed customer expectations based on IKEA values.
 </li>
 <li>
 Engage in daily dialogues with guests to gather feedback and understand customer needs and wants.
 </li>
 <li>
 Initiate and develop relationships with customers to establish trust and confidence.
 </li>
 <li>
 Prepare pro forma invoices based on customer requirements and follow up on quotations to convert to sales.
 </li>
 <li>
 Promote sales by identifying opportunities, offering solutions, and suggesting add-ons to achieve sales targets.
 </li>
 <li>
 Suggest improvements and actions for slow-moving items to supervisors.
 </li>
 <li>
 Maintain product displays according to company merchandising methods.
 </li>
 <li>
 Stay informed about local market developments and competitor promotions to maintain competitive advantage.
 </li>
 <li>
 Keep up to date with changes in product range and inform Sales Manager of customer feedback or product range gaps.
 
 
 </li>
 </ul>
 
 Required Skills To Be Successful:
 
 
 
 <ul>
 <li>
 Proactivity and sales-driven approach.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Problem-solving abilities.
 </li>
 <li>
 Customer focus and teamwork orientation.
 
 
 </li>
 </ul>
 
 What Qualifies You For The Role:
 
 
 
 <ul>
 <li>
 Secondary Education or equivalent.
 </li>
 <li>
 Experience in a similar role or as a fresh graduate.
 </li>
 <li>
 Proactivity and sales-driven mindset.
 </li>
 <li>
 Excellent communication and interpersonal skills.
 </li>
 <li>
 Problem-solving skills.
 </li>
 <li>
 Good command of English and preferably Arabic.
 
 
 </li>
 </ul>
 
 About Al-Futtaim Group Real Estate
 
 
 
 The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years.
 
 
 Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us.
 
 
 AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
 
 
 
 About Al-Futtaim Malls
 
 
 
 Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
 
 
 Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
 
 
 Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
 
 
 For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
 
 
 
 About Al-Futtaim Engineering &amp; Technologies
 
 
 
 Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions.
 
 
 The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation.
 
 
 The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services.
 
 
 These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.
</div>

Sales Assistant | IKEA | Mall of Arabia

MAZCODEX

<div>
 
 Company Description
 
 
 
 MAZCODEX, founded in 2022 and headquartered in Egypt, specializes in providing customized software solutions designed to support businesses, organizations, and individuals in achieving digital transformation. By focusing on minimizing human errors, increasing accuracy, and reducing operational costs, MAZCODEX ensures streamlined processes for its clients. With expertise in serving various industries, MAZCODEX helps its clients enhance operational efficiency and achieve their business goals.
 
 
 Role Description
 
 
 
 This is a full-time, on-site role located in Cairo, Egypt, for a Junior Sales Representative. The Junior Sales Representative will be responsible for prospecting potential clients, generating leads, presenting the company's software solutions, and building strong relationships with clients. The role also includes negotiating contracts, meeting sales targets, and providing exceptional customer support to ensure client satisfaction. Collaboration with cross-functional teams to align sales efforts with company objectives will also be an integral part of the role.
 
 
 Qualifications
 
 
 
 <ul>
 <li>
 Proficiency in Sales techniques, Business Development, and Client Relationship Management
 </li>
 <li>
 Excellent Communication, Negotiation, and Presentation skills
 </li>
 <li>
 Ability to conduct Market Research and analyze customer needs
 </li>
 <li>
 Familiarity with CRM tools and Sales Tracking Systems
 </li>
 <li>
 Results-driven mindset and ability to meet or exceed targets
 </li>
 <li>
 Bachelor's degree in Business, Marketing, or a related field
 </li>
 <li>
 Previous experience in sales, particularly in the software industry, is a plus
 </li>
 <li>
 Fluency in English and Arabic
 </li>
 <li>
 Strong organizational and time management skills
 </li>
 </ul>
</div>

Software Sales Consultant

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