revenue manager - holiday inn & suites cairo maadi Jobs in Cairo

revenue manager - holiday inn & suites cairo maadi

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accounting lead @siemens egypt

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assistant manager, guest relations Jobs in Cairo

assistant manager, guest relations

revenue manager holiday inn suites cairo maadi

IHG Hotels & Resorts

<div>
 In this role, you&rsquo;ll play a pivotal part in developing and implementing revenue strategies, analyzing market trends, and ensuring the hotel achieves its profitability goals while maintaining our exceptional guest value. If you love data-driven decision-making, collaboration, and being part of an award-winning workplace, we want you on board!
 
 
 As our Revenue Manager, you&rsquo;ll play a pivotal role in unlocking revenue opportunities, optimising hotel performance, and keeping us ahead in Cairo&rsquo;s competitive hospitality market. This role focuses on turning insights into action by aligning tactics and strategies with hotel teams, peers, and business partners to maximise results.
 
 
 
 Your Day-to-Day
 
 
 
 <ul>
 <li>
 Monitor competitors&rsquo; pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room in correlation with the hotel&rsquo;s pricing and market mix strategy.
 </li>
 <li>
 Assist in the preparation of the weekly rate/sell strategy (yield) meetings/ Revenue meetings with the General Manager.
 </li>
 <li>
 Facilitate the Revenue Room Meeting (which the GM chairs) and generates reports and analysis needed to conduct agile and successful meetings.
 </li>
 <li>
 Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings.
 </li>
 <li>
 You will be responsible for tracking and analysing booking pace, group wash, groups contracting enforcement as well as denied and regretted business.
 </li>
 <li>
 Implement sell strategies for all group proposals above 9 rooms on any one night, and collaborates with the Sales person or Catering person on setting group and conference rates.
 </li>
 <li>
 Manage use of revenue systems on a daily basis. This includes daily inventory balancing where appropriate.
 </li>
 <li>
 Evaluate performance of channels (CRO, GDS, Internet direct and indirect) including but not limited to room types and sell strategy, compliance with the Lowest Internet Rate Guarantee and managing third party distributors in compliance with IHG standards and rules.
 </li>
 <li>
 Guardian of revenue systems. Ensure compliance with all SBRP rules and standard processes. Provide input to the annual budget process on all revenue aspects. Provides medium-term revenue-based forecasts.
 </li>
 <li>
 Conduct quarter revenue management audits for all revenue related systems.
 </li>
 <li>
 Train and support hotel teams on revenue system functionality and enhancements.
 </li>
 <li>
 Provides technical support to Reservations and Front Office on up-selling and negotiating techniques.
 </li>
 <li>
 Work cross functionally with sales team to provide needed information to optimize the GDS.
 </li>
 <li>
 Work cross functionally with reservation team to ensure optimum results from CROs/ IHG Voice.
 </li>
 <li>
 Work cross functionally with the marketing team to ensure optimum results from Direct Website.
 </li>
 <li>
 Ensure a healthy professional relationship is maintained with OTAs Account Managers.
 </li>
 <li>
 Ensures training needs analysis of reservations staff is carried out and training programmes are designed and implemented to meet needs
 </li>
 <li>
 Conducts probation and formal performance appraisal discussions in line with company guidelines
 </li>
 <li>
 Coaches, counsels and guides staff, providing constructive feedback to enhance performance
 </li>
 <li>
 Regularly communicates with staff and maintains good relations
 </li>
 <li>
 Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
 </li>
 <li>
 Ensure the hotel ranking and scores on all OTAs is at the optimum level through (Channels Manager)
 </li>
 <li>
 Ensure that content and information on all channels are up-to-date to manage guest expectations and reduce dissatisfaction through (Channels Manager).
 </li>
 <li>
 Ensure that rate parity in place to provide the guests with IHG experience they are seeking for and to prevent rate parity through (Channels Manager).
 </li>
 <li>
 Participate in CSR events prepared by the hotel marketing team.
 </li>
 <li>
 Demonstrate Awareness of OH&amp;S policies and procedures and ensure all procedures are conducted safely and within OH&amp;S guidelines and ensure your direct reports do the same.
 </li>
 <li>
 Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
 </li>
 <li>
 Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
 </li>
 <li>
 Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
 </li>
 <li>
 Log security incidents and accidents in accordance with hotel requirements.
 </li>
 <li>
 Ensure the tools provided and in compliance with the IHG standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates (with the F&amp;B Mgr), Loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms and non-rooms revenues by channel, segment and account.
 </li>
 <li>
 Understand the composition of hotel profitability, and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.
 </li>
 <li>
 Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room Taskforce in relation to the hotel&rsquo;s pricing and market mix strategy.
 </li>
 <li>
 Assist in the preparation of the weekly rate/sell strategy (yield) meetings/ RevGen meeting with General Manager, DOSM, Reservations Manager, Front Office Manager, Catering Manager.
 </li>
 <li>
 Facilitate the Revenue Room Meeting (which the GM chairs) and generates reports and analyses needed for these meetings, displaying key facts/trends etc., on the revenue room walls.
 </li>
 <li>
 Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings. Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.
 </li>
 <li>
 Implement sell strategies for all group proposals above 9 rooms on any one night, and collaborates with the Sales person or Catering person on setting group and conference rates.
 </li>
 <li>
 Manage use of revenue systems on a daily basis. This includes daily inventory balancing where appropriate. Where a yield management system is not installed this includes responsibility for opening or closing Concerto.
 </li>
 <li>
 Manage all channels (CRO, GDS, Internet direct and indirect) including but not limited to room types and sell strategy. Responsible for ensuring compliance with the Lowest Internet Rate Guarantee and managing third party distributors in compliance with IHG standards and rules.
 </li>
 <li>
 Guardian of SBRP. Ensure compliance with all SBRP rules and standard processes. Provide input to the annual budget process on all revenue aspects of the business. Provides medium-term revenue-based forecasts of required staffing levels to all departments.
 </li>
 <li>
 Conduct quarter revenue management audits for all revenue generating departments.
 </li>
 <li>
 Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
 </li>
 <li>
 Ensure the hotel ranking and scores on all OTAs is at the optimum level.
 </li>
 <li>
 Ensure that content and information on all channels are up-to-date to manage guest expectations and reduce dissatisfaction.
 </li>
 <li>
 Ensure that rate parity in place to provide the guests with IHG experience they are seeking for and to prevent rate parity.
 
 
 </li>
 </ul>
 
 What We Need From You
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree, preferably in hotel Management, finance, Business administration or marketing.
 </li>
 <li>
 Relevant experience in digital marketing including website.
 </li>
 <li>
 Excellent interpersonal and written communications skills.
 </li>
 <li>
 Highly motivated with exceptional organizational skills, including the ability to effectively and competently handle multiple projects simultaneously and the flexibility and ability to quickly adapt to changes in work objectives, promotions, and available technologies.
 </li>
 <li>
 Working knowledge of all channels and paid media channels &ndash; Organic Search (SEO); Organic Social Media.
 </li>
 <li>
 Working knowledge of Website and Mobile App Content Management Systems.
 </li>
 <li>
 Working knowledge of hotel Central Reservation Systems (CRS) and Booking Engines.
 </li>
 <li>
 Good knowledge of Excel.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
 
 
 Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
 
 IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
 
 
 
 
 So, join us and you&rsquo;ll become part of our ever-growing global family.
 
 
 
 
 Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn&reg;️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we&rsquo;ve been on our journey since 1952.
 
 
 So if you can help our guests enjoy the brighter side of travel, we&rsquo;d love to give you a warm welcome to the Holiday Inn&reg;️ family.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
</div>

Revenue Manager - Holiday Inn & suites Cairo Maadi

Holiday Inn

<div>In this role, you&rsquo;ll play a pivotal part in developing and implementing revenue strategies, analyzing market trends, and ensuring the hotel achieves its profitability goals while maintaining our exceptional guest value. If you love data-driven decision-making, collaboration, and being part of an award-winning workplace, we want you on board!

As our Revenue Manager, you&rsquo;ll play a pivotal role in unlocking revenue opportunities, optimising hotel performance, and keeping us ahead in Cairo&rsquo;s competitive hospitality market. This role focuses on turning insights into action by aligning tactics and strategies with hotel teams, peers, and business partners to maximise results.

Your Day-to-Day
<ul>
<li>Monitor competitors&rsquo; pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room in correlation with the hotel&rsquo;s pricing and market mix strategy.</li>
<li>Assist in the preparation of the weekly rate/sell strategy (yield) meetings/ Revenue meetings with the General Manager.</li>
<li>Facilitate the Revenue Room Meeting (which the GM chairs) and generates reports and analysis needed to conduct agile and successful meetings.</li>
<li>Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings.
</li><li>You will be responsible for tracking and analysing booking pace, group wash, groups contracting enforcement as well as denied and regretted business.</li>
<li>Implement sell strategies for all group proposals above 9 rooms on any one night, and collaborates with the Sales person or Catering person on setting group and conference rates.</li>
<li>Manage use of revenue systems on a daily basis. This includes daily inventory balancing where appropriate.</li>
<li>Evaluate performance of channels (CRO, GDS, Internet direct and indirect) including but not limited to room types and sell strategy, compliance with the Lowest Internet Rate Guarantee and managing third party distributors in compliance with IHG standards and rules.</li>
<li>Guardian of revenue systems. Ensure compliance with all SBRP rules and standard processes. Provide input to the annual budget process on all revenue aspects. Provides medium-term revenue-based forecasts.</li>
<li>Conduct quarter revenue management audits for all revenue related systems.
</li><li>Train and support hotel teams on revenue system functionality and enhancements.</li>
<li>Provides technical support to Reservations and Front Office on up-selling and negotiating techniques.</li>
<li>Work cross functionally with sales team to provide needed information to optimize the GDS.</li>
<li>Work cross functionally with reservation team to ensure optimum results from CROs/ IHG Voice.</li>
<li>Work cross functionally with the marketing team to ensure optimum results from Direct Website.</li>
<li>Ensure a healthy professional relationship is maintained with OTAs Account Managers.</li>
<li>Ensures training needs analysis of reservations staff is carried out and training programmes are designed and implemented to meet needs</li>
<li>Conducts probation and formal performance appraisal discussions in line with company guidelines</li>
<li>Coaches, counsels and guides staff, providing constructive feedback to enhance performance</li>
<li>Regularly communicates with staff and maintains good relations</li>
<li>Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation</li>
<li>Ensure the hotel ranking and scores on all OTAs is at the optimum level through (Channels Manager)</li>
<li>Ensure that content and information on all channels are up-to-date to manage guest expectations and reduce dissatisfaction through (Channels Manager).</li>
<li>Ensure that rate parity in place to provide the guests with IHG experience they are seeking for and to prevent rate parity through (Channels Manager).</li>
<li>Participate in CSR events prepared by the hotel marketing team.</li>
<li>Demonstrate Awareness of OH&amp;S policies and procedures and ensure all procedures are conducted safely and within OH&amp;S guidelines and ensure your direct reports do the same.</li>
<li>Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.</li>
<li>Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.</li>
<li>Initiate action to correct a hazardous situation and notify supervisors of potential dangers.</li>
<li>Log security incidents and accidents in accordance with hotel requirements.</li>
<li>Ensure the tools provided and in compliance with the IHG standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates (with the F&amp;B Mgr), Loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms and non-rooms revenues by channel, segment and account.
</li><li>Understand the composition of hotel profitability, and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.
</li><li>Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room Taskforce in relation to the hotel&rsquo;s pricing and market mix strategy.
</li><li>Assist in the preparation of the weekly rate/sell strategy (yield) meetings/ RevGen meeting with General Manager, DOSM, Reservations Manager, Front Office Manager, Catering Manager.
</li><li>Facilitate the Revenue Room Meeting (which the GM chairs) and generates reports and analyses needed for these meetings, displaying key facts/trends etc., on the revenue room walls.
</li><li>Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings. Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.
</li><li>Implement sell strategies for all group proposals above 9 rooms on any one night, and collaborates with the Sales person or Catering person on setting group and conference rates.
</li><li>Manage use of revenue systems on a daily basis. This includes daily inventory balancing where appropriate. Where a yield management system is not installed this includes responsibility for opening or closing Concerto.
</li><li>Manage all channels (CRO, GDS, Internet direct and indirect) including but not limited to room types and sell strategy. Responsible for ensuring compliance with the Lowest Internet Rate Guarantee and managing third party distributors in compliance with IHG standards and rules.
</li><li>Guardian of SBRP. Ensure compliance with all SBRP rules and standard processes. Provide input to the annual budget process on all revenue aspects of the business. Provides medium-term revenue-based forecasts of required staffing levels to all departments.
</li><li>Conduct quarter revenue management audits for all revenue generating departments.
</li><li>Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
</li><li>Ensure the hotel ranking and scores on all OTAs is at the optimum level.
</li><li>Ensure that content and information on all channels are up-to-date to manage guest expectations and reduce dissatisfaction.
</li><li>Ensure that rate parity in place to provide the guests with IHG experience they are seeking for and to prevent rate parity.
</li></ul>What we need from you
<ul><li>Bachelor&rsquo;s degree, preferably in hotel Management, finance, Business administration or marketing.
</li><li>Relevant experience in digital marketing including website.
</li><li>Excellent interpersonal and written communications skills.
</li><li>Highly motivated with exceptional organizational skills, including the ability to effectively and competently handle multiple projects simultaneously and the flexibility and ability to quickly adapt to changes in work objectives, promotions, and available technologies.
</li><li>Working knowledge of all channels and paid media channels &ndash; Organic Search (SEO); Organic Social Media.
</li><li>Working knowledge of Website and Mobile App Content Management Systems.
</li><li>Working knowledge of hotel Central Reservation Systems (CRS) and Booking Engines.
</li><li>Good knowledge of Excel.
</li></ul>What We Offer

We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you&rsquo;ll become part of our ever-growing global family.<div>
Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn&reg;&#65039; we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we&rsquo;ve been on our journey since 1952.</div> 
<div>
 
</div><div>So if you can help our guests enjoy the brighter side of travel, we&rsquo;d love to give you a warm welcome to the Holiday Inn&reg;&#65039; family.
</div>
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Concentrix

<div>
 
 
 Job Title:
 
 HR Coordinator &ndash; Mass Hiring
 
 
 
 Location:
 
 Maadi, New Cairo, 6th of October (based on preference)
 
 
 
 About the Role:
 
 
 
 We are looking for an enthusiastic
 
 HR Coordinator
 
 to join our team and play a key role in managing the candidate experience for our mass hiring projects. In this role, you will be responsible for ensuring a smooth, professional, and engaging recruitment process from start to finish.
 
 
 
 Key Responsibilities:
 
 
 <ul>
 <li>
 Source and screen candidates for multiple roles.
 </li>
 <li>
 Coordinate assessments and testing processes.
 </li>
 <li>
 Schedule and follow up on interviews across different hiring locations.
 </li>
 <li>
 Ensure a positive candidate experience at every stage of the recruitment process.
 </li>
 <li>
 Collaborate with hiring managers and recruiters to meet hiring targets efficiently.
 </li>
 </ul>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree (Graduate).
 </li>
 <li>
 Fluent English speaker (B2 level or above).
 </li>
 <li>
 Minimum of 6 months&rsquo; experience in
 
 customer service
 
 or
 
 recruitment
 
 .
 </li>
 <li>
 Strong organizational and communication skills.
 </li>
 <li>
 Ability to manage multiple tasks in a fast-paced environment.
 </li>
 </ul>
 
 
 What We Offer:
 
 
 <ul>
 <li>
 Competitive salary package.
 </li>
 <li>
 Opportunity to grow within a dynamic HR team.
 </li>
 <li>
 Flexible work location &ndash; choose from Maadi, New Cairo, or 6th of October.
 </li>
 </ul>
</div>

Human Resources Coordinator

EYouth

<div>
 
 EYouth
 
 is scaling fast across MENA &amp; Africa, and we&rsquo;re hiring a Chief Growth Officer (CGO) to drive growth across B2C, B2B, and B2G, aligning sales, marketing, partnerships, and products to maximize learners, revenue, and market share.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 
 &bull; Define and execute regional growth strategy, focusing on Egypt, KSA, UAE, and key African markets (Nigeria, Kenya, Ghana).
 
 
 
 
 &bull; Own revenue growth targets across all lines of business.
 
 
 
 
 &bull; Lead pipeline building in B2G contracts, corporate upskilling, and B2C offerings.
 
 
 
 
 &bull; Develop strategic partnerships with governments, corporates, and universities in both MENA &amp; Africa.
 
 
 
 
 &bull; Oversee marketing, performance campaigns, and brand positioning regionally.
 
 
 
 
 &bull; Work with Product &amp; Education teams to align content with market needs in diverse geographies.
 
 
 
 
 &bull; Build and lead growth, sales, marketing, and analytics teams across markets.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 &bull; 10+ years&rsquo; experience in growth/marketing/sales leadership.
 
 
 
 
 &bull; Proven record in regional scale-ups across MENA &amp; Africa (EdTech, SaaS, consumer platforms).
 
 
 
 
 &bull; Strong government and enterprise deal-making background.
 
 
 
 
 &bull; Deep understanding of market entry and growth dynamics in Africa.
 
 
 
 
 &bull; Data-driven growth mindset with strong execution ability.
 
 
 
 
 
 
 Work Conditions:
 
 
 
 
 &bull; Work Type: Full-time
 
 
 
 
 &bull; Schedule: 5 days per week, 9:00 AM &ndash; 5:00 PM
 
 
 
 
 &bull; Location: Maadi, Cairo (Onsite)
 
 
 
 
 &bull; Flexibility: up to 4 remote workdays per month
 
 
 
 
 
 
 
 
 If you meet the qualifications and are ready to take on this exciting leadership role, please submit your CV to
 
 careers@eyouthlearning.com
 
 with &ldquo;CGO Application&rdquo; in the subject line.
 
 
</div>

Cheif growth Officer

<div>
 
 The
 
 HR Coordinator
 
 plays a vital role in supporting the Human Resources team by ensuring efficient execution of operational HR activities.
 
 
 
 
 
 
 What You&rsquo;ll Achieve
 
 
 
 
 Recruitment Support
 
 
 <ul>
 <li>
 
 Recruitment Administration:
 
 Assist with the management and execution of recruitment programs.
 </li>
 <li>
 
 Resume Management:
 
 Receive, screen, and file incoming resumes; conduct background and reference checks.
 </li>
 <li>
 
 Interview Coordination:
 
 Assist in scheduling initial screening interviews and coordinate with hiring managers for telephone and/or face-to-face interviews with prospective applicants.
 </li>
 <li>
 
 Record Maintenance:
 
 Ensure accurate and concise records and reports of all recruitment process phases, utilizing the Applicant Tracking System (ATS) and HRIS tools.
 </li>
 <li>
 
 New Hire Processing:
 
 Create new hire packets and arrange background checks and drug tests for prospective applicants.
 </li>
 <li>
 
 Company Image Promotion:
 
 Promote the Company image to candidates and external service providers.
 </li>
 <li>
 
 Testing Administration:
 
 Administer typing and math tests to prospective applicants, as necessary.
 </li>
 <li>
 
 Travel Coordination:
 
 Coordinate travel arrangements for applicants, as necessary.
 </li>
 <li>
 
 General Support:
 
 Provide general support to the Talent Acquisition department and related stakeholders, as necessary.
 </li>
 </ul>
 
 
 
 
 Work is totally from the site.
 
 
 
 
 
 Transportation provided
 
 
 
 
 
 sat and sun off
 
 
 
 
 
 shift from 10 to 7
 
 
 
 
 
 
 
 
 
 Location:
 
 Giza, 6th of October , New Cairo and Maadi
 
 
 
 
 
 Text me over whatsapp with the CV attached 01277713092
 
</div>

Human Resources Recruitment Coordinator

Talent 360 ME

<div>
 
 Job Title:
 
 
 Customer Service Specialist
 
 
 
 
 Job Summary:
 
 
 
 Gebnalak.com is looking for a passionate and dedicated Arabic Customer Service Specialist to join our team. The ideal candidate is detail-oriented, solution-driven, and thrives on delivering excellent service. If you enjoy communicating with people, solving problems, and making an impact, we&rsquo;d love to hear from you!
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Professionally handle customer inquiries and complaints via phone and social media.
 </li>
 <li>
 Respond to comments, messages, and reviews on social media platforms.
 </li>
 <li>
 Process and resolve customer complaints related to product sales in a timely and efficient manner.
 </li>
 <li>
 Follow up on complex customer cases when needed to ensure complete resolution.
 </li>
 <li>
 Accurately record and update customer interactions, feedback, and actions taken in the CRM system.
 </li>
 <li>
 Track and follow up on customer orders, ensuring timely and accurate delivery.
 </li>
 <li>
 Ensure a smooth and satisfying customer journey from start to finish.
 </li>
 <li>
 Maintain punctuality and respect work schedules and deadlines.
 </li>
 <li>
 Demonstrate tact, patience, and professionalism when handling sensitive or challenging situations.
 
 
 
 </li>
 </ul>
 
 Required Values and Skills:
 
 
 
 <ul>
 <li>
 Strong sense of leadership and responsibility
 </li>
 <li>
 Willingness to learn and grow
 </li>
 <li>
 High level of dedication and commitment to work
 </li>
 <li>
 Exceptional attention to detail
 </li>
 <li>
 Passion for challenges and achieving results
 </li>
 <li>
 Excellent communication and problem-solving skills
 </li>
 <li>
 Ability to remain calm and professional under pressure
 
 
 
 </li>
 </ul>
 
 Location:
 
 Maadi, Cairo
 
 
 
 Working Hours:
 
 9:00 AM to 5:00 PM
</div>

Customer Service Agent [Arabic]

Agoda

<div>
 
 About Agoda
 
 
 
 Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.
 
 
 
 Our Purpose -
 
 
 Bridging the World Through Travel
 
 
 
 We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.
 
 
 We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.
 
 
 Get to Know Our Team
 
 
 The Customer Experience Group Technology (CEG Tech) team ensures the smooth delivery of information systems across a global network of multi-channel Contact Centers. Operating in 10 countries, we enable our teams&mdash;whether in the office, working remotely, or traveling&mdash;to stay connected and supported.
 
 
 The Opportunity
 
 
 We are seeking a System Engineer to join our team in Cairo. This role is critical in providing hands-on Contact center related tools and first level IT support to our local Contact Center agents, ensuring they have the tools and assistance needed to deliver exceptional customer experiences. As Cairo is a new support location, you will play a key role in establishing and shaping our support presence on the ground.
 
 
 <ul>
 <li>
 Serve as the primary support contact for Cairo Contact Center agents, assisting with technical issues related to systems, tools, and access&mdash;both in-person and remotely (phone, chat, email).
 </li>
 <li>
 Troubleshoot and resolve booking discrepancies, technical tool access issues, and escalate larger system problems as needed.
 </li>
 <li>
 Monitor core routing and contact center systems, proactively identifying and escalating major issues to relevant teams or vendors.
 </li>
 <li>
 Collaborate with internal partners and vendors to support system functionality and drive improvements.
 </li>
 <li>
 Manage operational questions and issues, including equipment break/fix, voice quality, and interaction flow routing.
 </li>
 <li>
 Contribute to maintaining and optimizing computer and contact center systems, ensuring maximum benefit for users.
 </li>
 <li>
 Act as a point of escalation for booking-related errors, consolidating and communicating issues to the appropriate departments.
 </li>
 <li>
 Respond to technical outages and act as an incident manager, coordinating with other departments to restore functionality.
 </li>
 <li>
 Participate in business specification, configuration, planning, testing, and validation of interaction flows.
 </li>
 <li>
 Occasionally perform maintenance tasks outside core hours to ensure business continuity.
 
 
 </li>
 </ul>
 What You&rsquo;ll Need to Succeed:
 
 
 <ul>
 <li>
 At least one year of experience in a Contact Center environment, ideally in a supervisory or IT support role.
 </li>
 <li>
 Practical experience with IT troubleshooting and supporting typical office applications (e.g., SharePoint Online, desktop suites, Virtual Desktop solutions).
 </li>
 <li>
 Strong analytical and problem-solving skills, with a logical and curious mindset.
 </li>
 <li>
 Experience with contact center/work optimization platforms (such as Avaya, Genesys, Verint, or similar) is a plus.
 </li>
 <li>
 Exposure to data-centric environments (reporting, data aggregation &amp; analysis, using data to identify and solve problems).
 </li>
 <li>
 Excellent customer service orientation and communication skills.
 </li>
 <li>
 Ability to work independently, demonstrate self-motivation, and collaborate effectively with others.
 </li>
 <li>
 Positive, open attitude with a desire to learn, grow, and take ownership in a dynamic environment.
 </li>
 <li>
 Good command of written and spoken English.
 </li>
 <li>
 Willingness to work flexible hours, including afternoon/evening shifts, weekends, and public holidays as needed.
 
 
 </li>
 </ul>
 #Cairo #Egypt
 
 
 
 Discover More About Working At Agoda
 
 
 
 <ul>
 <li>
 Agoda Careers https://careersatagoda.com
 </li>
 <li>
 Facebook https://www.facebook.com/agodacareers/
 </li>
 <li>
 LinkedIn https://www.linkedin.com/company/agoda
 </li>
 <li>
 YouTube https://www.youtube.com/agodalife
 
 
 </li>
 </ul>
 
 Equal Opportunity Employer
 
 
 
 At Agoda, we pride ourselves on being a company represented by people of all different backgrounds and orientations. We prioritize attracting diverse talent and cultivating an inclusive environment that encourages collaboration and innovation. Employment at Agoda is based solely on a person&rsquo;s merit and qualifications. We are committed to providing equal employment opportunity regardless of sex, age, race, color, national origin, religion, marital status, pregnancy, sexual orientation, gender identity, disability, citizenship, veteran or military status, and other legally protected characteristics.
 
 
 We will keep your application on file so that we can consider you for future vacancies and you can always ask to have your details removed from the file. For more details please read our privacy policy.
 
 
 
 Disclaimer
 
 
 
 We do not accept any terms or conditions, nor do we recognize any agency&rsquo;s representation of a candidate, from unsolicited third-party or agency submissions. If we receive unsolicited or speculative CVs, we reserve the right to contact and hire the candidate directly without any obligation to pay a recruitment fee.
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System Engineer - Cairo Based, 12-Month-Contract

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