operations manager

receptionist

admin assistant - director of human resources Jobs in Cairo

admin assistant - director of human resources

administration manager

administration supervisor

assistant manager guest relations

Accor

<div>
 
 Company Description
 
 
 
 "Why work for Accor?
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 
 
 Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
 
 
 
 Job Description
 
 
 
 We are seeking an enthusiastic and customer-oriented Assistant Manager, Guest Relations to join our team in Cairo, Egypt. In this role, you will be responsible for ensuring exceptional guest experiences and supporting the Guest Relations department in delivering top-notch service.
 
 
 <ul>
 <li>
 Assist in managing daily operations of the Guest Relations department
 </li>
 <li>
 Oversee and coordinate guest services, including check-ins, check-outs, and special requests
 </li>
 <li>
 Train and mentor Guest Relations staff to maintain high service standards
 </li>
 <li>
 Handle complex guest issues and complaints, ensuring timely and satisfactory resolutions
 </li>
 <li>
 Collaborate with other departments to enhance overall guest satisfaction
 </li>
 <li>
 Implement and maintain guest feedback systems to continuously improve service quality
 </li>
 <li>
 Assist in developing and implementing guest relations policies and procedures
 </li>
 <li>
 Monitor and analyze guest satisfaction metrics, providing regular reports to management
 </li>
 <li>
 Ensure compliance with hotel standards and local regulations
 </li>
 <li>
 Participate in departmental meetings and contribute to strategic planning initiatives
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 3-4 years of experience in guest relations or a similar customer service role
 </li>
 <li>
 Previous experience in a supervisory or leadership position preferred
 </li>
 <li>
 Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
 </li>
 <li>
 Excellent communication skills, both verbal and written
 </li>
 <li>
 Strong problem-solving abilities and conflict resolution skills
 </li>
 <li>
 Proven customer service expertise with a focus on guest satisfaction
 </li>
 <li>
 Effective time management and organizational skills
 </li>
 <li>
 Proficiency in Microsoft Office suite and knowledge of hospitality management systems
 </li>
 <li>
 Understanding of hospitality industry standards and best practices
 </li>
 <li>
 Ability to work flexible hours, including evenings, weekends, and holidays
 </li>
 <li>
 Fluency in English; knowledge of Arabic or other languages is a plus
 </li>
 <li>
 Adaptability to the dynamic hospitality environment in Cairo
 
 
 </li>
 </ul>
 Additional Information
 
 
 
 Our Commitment To Diversity &amp; Inclusion
 
 
 
 We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
 
 
 
 What Is In It For You
 
 
 
 <ul>
 <li>
 Employee benefit card offering discounted rates at Accor worldwide
 </li>
 <li>
 Learning programs through our Academies
 </li>
 <li>
 Opportunity to develop your talent and grow within your property and across the world!
 </li>
 <li>
 Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
 
 
 </li>
 </ul>
 
 Why work for Accor?
 
 
 
 We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
 
 
 By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.
 
 
 
 Hotel Overview
 
 : Overlooking one of Cairo&rsquo;s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt&rsquo;s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile fa&ccedil;ade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
 
 
 The spectacular reception leads the way to 566 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.
 
 
 
 Physical Aspects of Position (include but are not limited to):
 
 
 
 <ul>
 <li>
 Constant standing and walking throughout shift.
 </li>
 <li>
 Frequent lifting and carrying up to 30 lbs.
 </li>
 <li>
 Occasional kneeling, pushing, pulling, lifting.
 </li>
 <li>
 Occasional ascending or descending ladders, stairs and ramps.
 
 
 </li>
 </ul>
 
 Visa Requirements
 
 : Must be legally permitted to work in Egypt.
</div>

Assistant Manager, Guest Relations

Hilton

<div>
 An Assistant Guest Service Manager supports the Reception Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.
 
 
 
 What will I be doing?
 
 
 
 As an Assistant Guest Service Manager, you will support the Guest Service Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. An Assistant Guest Service Manager contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Assist with the overseeing of the entire Front Office operation to maintain high standards
 </li>
 <li>
 Seek Guest feedback and make operational improvements
 </li>
 <li>
 Ensure regular and important Guests are recognized and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme
 </li>
 <li>
 Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
 </li>
 <li>
 Set Reception departmental targets and objectives, work schedules, budgets, policies, and procedures
 </li>
 <li>
 Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork
 </li>
 <li>
 Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices
 </li>
 <li>
 Maintain good communication and working relationships with all hotel departments
 </li>
 <li>
 Monitor staffing levels to meet cover business demands
 </li>
 <li>
 Manage staff performance issues in compliance with company policies and procedures
 </li>
 <li>
 Assist in the recruiting, managing, training and developing the Reception Team
 </li>
 <li>
 Act in accordance with policies and procedures when working with front of house equipment and property management systems
 </li>
 <li>
 Assist with other departments, as necessary
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Assistant Guest Services Managers serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
 
 
 <ul>
 <li>
 Previous supervisory experience in Guest Services within the hotel/leisure/retail
 </li>
 <li>
 High level of IT proficiency
 </li>
 <li>
 High level of commercial awareness and sales capabilities
 </li>
 <li>
 Excellent leadership, interpersonal and communication skills
 </li>
 <li>
 Accountable and resilient
 </li>
 <li>
 Commitment to delivering a high level of customer service
 </li>
 <li>
 Ability to work under pressure
 </li>
 <li>
 Excellent grooming standards
 </li>
 <li>
 Flexibility to respond to a variety of work situations
 </li>
 <li>
 Ability to work on your own and as part of a team
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Zamalek Residence
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Guest Services, Operations, and Front Office
</div>

Assistant Manager

<div>
 An Assistant Marketing Manager, will develop and implement marketing promotions in order to achieve targets of Mini-Vacation/VIP/Pre-Booking
 
 
 
 What will I be doing?
 
 
 
 As an Assistant Manager , you will be responsible for performing the following tasks to the highest standards:
 
 
 <ul>
 <li>
 Develop and implement marketing plans and projects for new and existing Mini-Vacation/HVIP/pre-booking programs
 </li>
 <li>
 Monitor, review and report on all marketing promotions and results
 </li>
 <li>
 Develop new mini-vacation package promotions within agreed budget
 </li>
 <li>
 Coordinate mini-vacation/VIP/Pre-booking advertising and promotional materials
 </li>
 <li>
 Analysis of customer research, current market conditions, market trends and competitor information
 </li>
 <li>
 Oversee Package Sales Team and meet regularly with assigned team members for the purpose of training, motivating, and team-building
 </li>
 <li>
 Other duties and projects as assigned.
 </li>
 <li>
 Carry out all reasonable requests by management of which the employee is capable of performing
 
 
 
 </li>
 </ul>
 
 What are we looking for?
 
 
 
 Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:
 
 
 <ul>
 <li>
 Hospitality - We're passionate about delivering exceptional guest experiences.
 </li>
 <li>
 Integrity - We do the right thing, all the time.
 </li>
 <li>
 Leadership - We're leaders in our industry and in our communities.
 </li>
 <li>
 Teamwork - We're team players in everything we do.
 </li>
 <li>
 Ownership - We're the owners of our actions and decisions.
 </li>
 <li>
 Now - We operate with a sense of urgency and discipline
 
 
 
 </li>
 </ul>
 In addition, we look for the demonstration of the following key attributes:
 
 
 <ul>
 <li>
 Quality
 </li>
 <li>
 Productivity
 </li>
 <li>
 Dependability
 </li>
 <li>
 Customer Focus
 </li>
 <li>
 Adaptability
 
 
 
 </li>
 </ul>
 
 What will it be like to work for Hilton?
 
 
 
 Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision &ldquo;to fill the earth with the light and warmth of hospitality&rdquo; unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
 
 
 
 Work Locations
 
 
 
 Hilton Ramses
 
 
 
 Schedule
 
 
 
 Full-time
 
 
 
 Brand
 
 
 
 Hilton Hotels &amp; Resorts
 
 
 
 Job
 
 
 
 Sales and Marketing
</div>

Assistant Marketing Manager

Kempinski Hotels

<div>
 
 
 Application Deadline:
 
 1 November 2025
 
 
 
 Department:
 
 Spa &amp; Recreation
 
 
 
 Location:
 
 Egypt - Cairo
 
 
 
 
 Description
 
 
 
 
 Royal Maxim Palace Kempinski
 
 Spa Supervisor
 
 
 SCOPE
 
 
 
 This job is responsible for ensuring our customers are consistently treated to an impeccable customer service experience when visiting their Spa. The Spa Guest Experience Supervisor will constantly observe bookings, ensure they are maximizing availability and provide ongoing training and mentorship to Spa team members to ensure the operation runs smoothly and in line with SENSASIA brand standards. The Spa Guest Experience Supervisor will form a bond with their team and guests alike creating a professional, friendly, customer-centered teamwork environment. They will also ensure that all areas of the Spa are maintained to the highest standard at all times and continually motivate and inspire team members to give 100% while on duty.
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 MAIN RESPONSIBILITIES
 
 
 
 &bull; Ensuring day to day operations run smoothly by monitoring all areas of the Spa operation including set-ups, cleanliness, sufficient stock levels, guest, and team satisfaction
 
 
 &bull;
 
 Guest Satisfaction:
 
 The Spa Guest Experience Supervisor makes guest satisfaction a priority at all times and ensures the Spa &amp; team members have what they need on a day-to-day basis in order to exceed guest expectations. This includes monitoring guest satisfaction ensuring guest comment cards and feedback cards are being handled in line with SENSASIA standards. Identifying exceptionally happy guests and encouraging them to leave positive Trip Advisor Reviews. Identifying unhappy guests and taking their feedback and concerns into consideration and ensuring relevant action is taken. Sharing all guest feedback with the spa leader and SENSASIA to ensure the company is informed on the happiness of the guest.
 
 
 &bull; Foster an open and supportive work environment through communication including informing colleagues about targets, promotions, complaints, positive feedback, and conveying messages to and from management in a respectful and encouraging manner
 
 
 &bull; Regular and Ongoing Training &amp; Feedback to empower and improve overall spa and team member performance. The supervisor is also responsible for supporting consistency in performance and should support the spa leader in providing counseling when a team member is not meeting company standards
 
 
 &bull;
 
 Spa Audits:
 
 The Spa Guest Experience Supervisor will be expected to perform random audits on daily checklists, guest profiles, spa standards, and set-ups to ensure proper compliance and provide any feedback to help team members improve and also reward them for work well done.
 
 
 &bull;
 
 Scheduling:
 
 The Spa Guest Experience Supervisor will work alongside the Reception team to ensure their Spa has sufficient manning during peak hours and approve TBOT and shift changes. The Supervisor must be unbiased, fair and only make scheduling decisions based on operational demands and not on personal preference for themselves or any team member.
 
 
 &bull;
 
 Treatment Bookings:
 
 The Spa Guest Experience Supervisor will continually monitor all bookings and check at least 2 days ahead to highlight and resolve any &lsquo;dead space&rsquo; as per our booking standards and create availability when needed.
 
 
 &bull;
 
 Mentoring Approach:
 
 The Spa Guest Experience Supervisor will be responsible for supporting all team members when they need support from someone in a leadership position and in the absence of the spa leader. They should be open, helpful, friendly and approachable and encourage a work environment that reflects SENSASIA company values. They will encourage team members to learn and grow by allowing them to conduct their duties freely and with regular and ongoing coaching and progress feedback.
 
 
 &bull;
 
 Flexibility:
 
 As operations, team or guest needs demand, the Spa Guest Experience Supervisor is expected to be flexible and accommodating for any additional tasks or amending their own schedule as required.
 
 
 &bull; Any other tasks or assignments that may be requested by the Spa Leader or Head Office Team from time to time.
 
 
 
 Skills, Knowledge and Expertise
 
 
 
 
 NATIONALITY:
 
 
 Eligible for a working permit in country of hire.
 
 
 
 EDUCATION:
 
 <ul>
 <li>
 College education. Have fitness-related certifications.
 </li>
 <li>
 Business Administration/Personal Assistant/Secretary Certificate an advantage.
 </li>
 <li>
 Sales and/or customer service training an advantage.
 </li>
 <li>
 Knowledge of
 
 Natural Therapies. (Preferable)
 
 
 </li>
 </ul>
 
 EXPERIENCE:
 
 
 Minimum 5 year experience and 2 year in a similar position, preferably in a 5-star International hotel.
 
 
 
 TECHNICAL SKILLS:
 
 
 Health Club Management and Strong working knowledge of gym equipment, health club operation.
 
 
 
 COMPETENCIES:
 
 Task Achievement
 
 ：
 
 Building Teamwork
 
 Problem solving and decision making
 
 Adaptability / Flexibility
 
 Commitment to professional values and integrity
 
 Results oriented
 
 Relationship
 
 Teamwork / Cooperation
 
 Cross cultural sensitivity
 
 Interpersonal skills
 
 
 
 TECHNICAL COMPETENCIES:
 
 <ul>
 <li>
 Telephone system operations.
 </li>
 <li>
 Computer literate with experience of &lsquo;in house&rsquo; booking/database systems.
 </li>
 <li>
 Desktop publishing an advantage.
 </li>
 <li>
 Experience within 7 day operation.
 </li>
 <li>
 Good level of education.
 </li>
 <li>
 Customer service orientation
 </li>
 </ul>
 
 LANGUAGE
 
 
 Ability to work and communicate in a multinational environment:
 <ul>
 <li>
 Local language &ndash; excellent oral and written skills (as applicable)
 </li>
 <li>
 English &ndash; excellent oral and written skills - Basic understand of spoken English
 </li>
 <li>
 Additional language - beneficial
 </li>
 </ul>
 
 COMPETENCIES:
 
 Include the skills the candidate must have to fill this
 
 Position:
 <ul>
 <li>
 Client facing experience within reception or front of house.
 </li>
 <li>
 Telephone system.
 </li>
 <li>
 Business writing.
 </li>
 <li>
 Public relations and marketing.
 </li>
 <li>
 Stock and retail management.
 </li>
 <li>
 High levels of customer service.
 </li>
 <li>
 Industry analysis.
 </li>
 </ul>
 
 INDIVIDUAL
 
 
 CHARACTERISTICS:
 
 
 To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
 <ul>
 <li>
 People Oriented
 </li>
 <li>
 Passionate for European luxury
 </li>
 <li>
 Entrepreneurial
 </li>
 <li>
 Straightforward
 </li>
 <li>
 Excellent communication and interpersonal skills with superb presentation and grooming
 </li>
 <li>
 Strong management skills and ability to inspire those in others
 </li>
 <li>
 Experience in revenue management would be an advantage
 </li>
 <li>
 Analytical and problem solving skills and execution of work
 </li>
 </ul>
 
 OTHER SKILLS:
 
 Depending on region and property.
</div>

Spa Supervisor - Egyptians Only

Majid Al Futtaim

<div>
 
 JOB TITLE
 
 
 
 Senior Specialist, People &amp; Organisation | MAF Global Solutions | Human Capital
 
 
 
 Role Summary
 
 
 
 To provide overall support to Majid Al Futtaim GS population in Egypt . Role support includes to Induction and On Boarding, Employee Relations, Employees Services, Employee Engagement,Internal Communications and operational tasks.
 
 
 
 ROLE PROFILE
 
 
 
 <ul>
 <li>
 Ensure all new joiners are properly onboarded through the workforce team
 </li>
 <li>
 Making sure all documents are being handled properly by the workforce team and in timely manner.
 </li>
 <li>
 Keep open channels with all stakeholders to make sure their requests are being addressed on timely manner.
 </li>
 <li>
 Making sure our medical insurance services are running smoothly and handled by the medical insurance specialist providing support if needed.
 </li>
 <li>
 Making sure our mobile line devices account is running smoothly and handled by the admin assistant.
 </li>
 <li>
 Support the HC Manager to conduct monthly visits to different departments and meet employees and line managers to ensure a healthy work environment.
 </li>
 <li>
 To draft and prepare any internal memos, announcements, newsletters or any information that needs to be shared with the employees.
 </li>
 <li>
 Supporting the HC business partner with the all the operational tasks and owning them to make sure they are delivered on time with the right quality.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 High quality knowledge of employee relations and how to maintain active relation with all stakeholders.
 </li>
 <li>
 Ability to build relationships and influence with credibility at all levels
 </li>
 <li>
 Proactive and willing to take ownership of tasks and projects.
 </li>
 <li>
 Team oriented, flexible and enthusiastic with a positive and committed approach.
 </li>
 <li>
 Reliable and able to work on own initiative, with good attention to detail and a high level of accuracy.
 </li>
 <li>
 2 to 3 years experience required.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 <ul>
 <li>
 At Majid Al Futtaim, we&rsquo;re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We&rsquo;re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
 </li>
 <li>
 Work in a friendly environment, where everyone shares positive vibes and excited about our future.
 </li>
 <li>
 Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.
 </li>
 </ul>
</div>

Senior Specialist, People & Organisation

Plaza Premium Group

<div>
 
 
 About the Company
 
 
 
 Hello! Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. You don't need to be from this industry, you do need to be passionate.
 
 
 
 
 
 
 Our promise to you:
 
 
 <ul>
 <li>
 We will respect and value your background and perspectives
 </li>
 <li>
 We will work together with integrity
 </li>
 <li>
 We will share our incredible pride for job, company and industry
 </li>
 </ul>
 
 
 
 
 
 What we ask of you:
 
 
 <ul>
 <li>
 Bring passion to all that you do
 </li>
 <li>
 Listen, move fast and think innovatively
 </li>
 <li>
 Speak up, have ideas and share them
 </li>
 <li>
 Believe in customer service, and treating every person with kindness
 </li>
 </ul>
 
 
 
 
 As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.
 
 
 
 
 
 
 Who we are
 
 
 
 We were established in HK in 1998 by someone who understood the value of an airport lounge and felt that the experience shouldn't just be limited to a closed-circuit group of travelers. Through the years we have worked incredibly hard to create an experience which is both accessible and quality. Almost 25 years later we now span four core business segments: airport lounges, airport terminal hotels, airport meet &amp; greet services, and a range of airport dining concepts.
 
 
 
 
 
 In addition to our own brands, PPG provides airport hospitality solutions to leading airlines, alliances and corporates around the world. Here are a few names you might recognize: Cathay Pacific Airways, Singapore Airlines, Lufthansa etc. With the future of travel always in sight, we created Smart Traveler, a mobile-app rewards program underpinned by in-house technology. We are fast-moving and always evolving to drive our purpose of making travel better.
 
 
 
 
 
 
 Join our family today.
 
 
 
 
 Together, we'll make travel better.
 
 
 
 
 
 
 
 Job Scope &ndash; Operation Manager
 
 
 
 To manage Lounge and Fast Track operations in a professional and efficient way. To make sure staff work productively and give excellent service. To train, guide, and motivate the team for high performance. To improve daily operations and implement new strategies. To prepare and control the division budget.
 
 We prefer candidates with hotel or hospitality experience.
 
 
 
 
 
 
 
 
 
 
 Job Responsibilities
 
 
 
 
 1. Lounge &amp; Fast Track Operations
 
 
 <ul>
 <li>
 Work with the operations partner to manage daily lounge and fast track services.
 </li>
 <li>
 Ensure high standards of cleanliness, comfort, safety, and service.
 </li>
 <li>
 Coordinate with the partner to maintain food, drinks, and amenities presentation.
 </li>
 <li>
 Support crowd control, guest flow, and service speed together with the partner.
 </li>
 <li>
 Handle guest inquiries, feedback, and complaints with the partner&rsquo;s assistance.
 </li>
 </ul>
 
 
 2. Guest Services &amp; Customer Experience
 
 
 <ul>
 <li>
 Together with the partner, deliver a seamless and welcoming guest experience.
 </li>
 <li>
 Anticipate guest needs and provide personal service.
 </li>
 <li>
 Coordinate with the partner to apply service recovery strategies when complaints arise.
 </li>
 <li>
 Work with airlines &amp; ground handling representatives.
 </li>
 <li>
 Develop guest satisfaction and loyalty initiatives with partner support.
 </li>
 <li>
 Oversee cashiering and payment handling with the partner to ensure accuracy.
 </li>
 </ul>
 
 
 3. Team Leadership &amp; People Management
 
 
 <ul>
 <li>
 Lead, guide, and support the team in cooperation with the operations partner.
 </li>
 <li>
 Conduct staff meetings, training, and evaluations together with the partner.
 </li>
 <li>
 Recruit, onboard, and train staff with the partner&rsquo;s involvement.
 </li>
 <li>
 Manage staff schedules with the partner to ensure full coverage.
 </li>
 <li>
 Foster a positive, guest-focused team culture in alignment with the partner.
 </li>
 <li>
 Handle performance management and conflict resolution together with the partner.
 </li>
 </ul>
 
 
 4. Finance, Purchasing &amp; Inventory
 
 
 <ul>
 <li>
 Work with the operations partner to monitor budget, costs, and revenue.
 </li>
 <li>
 Review financial reports and cash reconciliation prepared with the partner.
 </li>
 </ul>
 
 
 5. Compliance &amp; Safety
 
 
 <ul>
 <li>
 Ensure, together with the partner, that all food safety, health, and hygiene rules are followed.
 </li>
 <li>
 Carry out regular checks and inspections in cooperation with the partner.
 </li>
 <li>
 Enforce safety and security policies with the partner&rsquo;s support.
 </li>
 <li>
 Maintain compliance with airport and workplace safety regulations jointly with the partner.
 </li>
 </ul>
 
 
 6. Business Development &amp; Stakeholder Relations
 
 
 <ul>
 <li>
 Support marketing activities and customer engagement strategies with the partner.
 </li>
 <li>
 Build and maintain strong relationships with airlines, airport authorities, and key stakeholders together with the partner.
 </li>
 <li>
 Identify and implement service and business growth opportunities with partner collaboration.
 </li>
 </ul>
 
 
 7. Crisis &amp; Incident Management
 
 
 <ul>
 <li>
 Respond to emergencies and service disruptions together with the partner.
 </li>
 <li>
 Apply contingency plans and minimize impact in cooperation with the partner.
 </li>
 <li>
 Ensure staff are trained in emergency procedures with the partner&rsquo;s involvement.
 </li>
 <li>
 Perform other tasks as assigned by Management, in close cooperation with the partner.
 </li>
 </ul>
 
 
 
 
 
 JOB REQUIREMENTS:
 
 
 <ul>
 <li>
 Candidate must possess tertiary education qualification in Hospitality Management or related discipline
 </li>
 <li>
 Minimum 10 years&rsquo; relevant experience with 5 years at senior management level in hospitality Knowledgeable in all aspects of managing and leading services food and beverage and hospitality nature of business or outlet.
 </li>
 <li>
 Proven leadership experience in hospitality, ideally within
 
 luxury or 5-star hotel environments
 
 , with a strong understanding of premium service standards and guest expectations.
 </li>
 <li>
 Excellent time management skills and able to work under pressure
 </li>
 <li>
 Detail-minded, efficient, well-planned with good business sense
 </li>
 <li>
 Strong communication and interpersonal skills with analytical mind
 </li>
 <li>
 Preference will be given to candidates with experience in Egypt or with Egyptian market expertise
 </li>
 <li>
 Excellent command of both spoken/ written English (Mandatory) &amp; Arabic (Native language)
 </li>
 <li>
 Shift duty is required
 </li>
 <li>
 Work location: Airport
 </li>
 </ul>
 
 
</div>

Operations Manager

IHG Hotels & Resorts

<div>
 In this role, you&rsquo;ll play a pivotal part in developing and implementing revenue strategies, analyzing market trends, and ensuring the hotel achieves its profitability goals while maintaining our exceptional guest value. If you love data-driven decision-making, collaboration, and being part of an award-winning workplace, we want you on board!
 
 
 As our Revenue Manager, you&rsquo;ll play a pivotal role in unlocking revenue opportunities, optimising hotel performance, and keeping us ahead in Cairo&rsquo;s competitive hospitality market. This role focuses on turning insights into action by aligning tactics and strategies with hotel teams, peers, and business partners to maximise results.
 
 
 
 Your Day-to-Day
 
 
 
 <ul>
 <li>
 Monitor competitors&rsquo; pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room in correlation with the hotel&rsquo;s pricing and market mix strategy.
 </li>
 <li>
 Assist in the preparation of the weekly rate/sell strategy (yield) meetings/ Revenue meetings with the General Manager.
 </li>
 <li>
 Facilitate the Revenue Room Meeting (which the GM chairs) and generates reports and analysis needed to conduct agile and successful meetings.
 </li>
 <li>
 Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings.
 </li>
 <li>
 You will be responsible for tracking and analysing booking pace, group wash, groups contracting enforcement as well as denied and regretted business.
 </li>
 <li>
 Implement sell strategies for all group proposals above 9 rooms on any one night, and collaborates with the Sales person or Catering person on setting group and conference rates.
 </li>
 <li>
 Manage use of revenue systems on a daily basis. This includes daily inventory balancing where appropriate.
 </li>
 <li>
 Evaluate performance of channels (CRO, GDS, Internet direct and indirect) including but not limited to room types and sell strategy, compliance with the Lowest Internet Rate Guarantee and managing third party distributors in compliance with IHG standards and rules.
 </li>
 <li>
 Guardian of revenue systems. Ensure compliance with all SBRP rules and standard processes. Provide input to the annual budget process on all revenue aspects. Provides medium-term revenue-based forecasts.
 </li>
 <li>
 Conduct quarter revenue management audits for all revenue related systems.
 </li>
 <li>
 Train and support hotel teams on revenue system functionality and enhancements.
 </li>
 <li>
 Provides technical support to Reservations and Front Office on up-selling and negotiating techniques.
 </li>
 <li>
 Work cross functionally with sales team to provide needed information to optimize the GDS.
 </li>
 <li>
 Work cross functionally with reservation team to ensure optimum results from CROs/ IHG Voice.
 </li>
 <li>
 Work cross functionally with the marketing team to ensure optimum results from Direct Website.
 </li>
 <li>
 Ensure a healthy professional relationship is maintained with OTAs Account Managers.
 </li>
 <li>
 Ensures training needs analysis of reservations staff is carried out and training programmes are designed and implemented to meet needs
 </li>
 <li>
 Conducts probation and formal performance appraisal discussions in line with company guidelines
 </li>
 <li>
 Coaches, counsels and guides staff, providing constructive feedback to enhance performance
 </li>
 <li>
 Regularly communicates with staff and maintains good relations
 </li>
 <li>
 Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
 </li>
 <li>
 Ensure the hotel ranking and scores on all OTAs is at the optimum level through (Channels Manager)
 </li>
 <li>
 Ensure that content and information on all channels are up-to-date to manage guest expectations and reduce dissatisfaction through (Channels Manager).
 </li>
 <li>
 Ensure that rate parity in place to provide the guests with IHG experience they are seeking for and to prevent rate parity through (Channels Manager).
 </li>
 <li>
 Participate in CSR events prepared by the hotel marketing team.
 </li>
 <li>
 Demonstrate Awareness of OH&amp;S policies and procedures and ensure all procedures are conducted safely and within OH&amp;S guidelines and ensure your direct reports do the same.
 </li>
 <li>
 Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.
 </li>
 <li>
 Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.
 </li>
 <li>
 Initiate action to correct a hazardous situation and notify supervisors of potential dangers.
 </li>
 <li>
 Log security incidents and accidents in accordance with hotel requirements.
 </li>
 <li>
 Ensure the tools provided and in compliance with the IHG standards, maintains, updates and shares information in the areas of a master calendar of external events, competitor rate intelligence, RevPar penetration (RGI), arrival and spending patterns of commercial accounts, denial reports, meeting space allocation, guest capture rates (with the F&amp;B Mgr), Loyalty program penetration both overall and by account (and for bookers), system contribution and trends in rooms and non-rooms revenues by channel, segment and account.
 </li>
 <li>
 Understand the composition of hotel profitability, and uses this to evaluate business from local accounts and groups so as to provide input to future rate setting and negotiation.
 </li>
 <li>
 Monitor competitor pricing for all revenue generating departments, understands the dynamic of the local market and the demand generators, and recommends appropriate actions to the Revenue Room Taskforce in relation to the hotel&rsquo;s pricing and market mix strategy.
 </li>
 <li>
 Assist in the preparation of the weekly rate/sell strategy (yield) meetings/ RevGen meeting with General Manager, DOSM, Reservations Manager, Front Office Manager, Catering Manager.
 </li>
 <li>
 Facilitate the Revenue Room Meeting (which the GM chairs) and generates reports and analyses needed for these meetings, displaying key facts/trends etc., on the revenue room walls.
 </li>
 <li>
 Monitor and determine demand periods for function space, rooms and catering through an analysis of historical data and current bookings. Responsible for tracking and analyzing of booking pace, group wash, cut off enforcement for groups as well as denied and regretted business.
 </li>
 <li>
 Implement sell strategies for all group proposals above 9 rooms on any one night, and collaborates with the Sales person or Catering person on setting group and conference rates.
 </li>
 <li>
 Manage use of revenue systems on a daily basis. This includes daily inventory balancing where appropriate. Where a yield management system is not installed this includes responsibility for opening or closing Concerto.
 </li>
 <li>
 Manage all channels (CRO, GDS, Internet direct and indirect) including but not limited to room types and sell strategy. Responsible for ensuring compliance with the Lowest Internet Rate Guarantee and managing third party distributors in compliance with IHG standards and rules.
 </li>
 <li>
 Guardian of SBRP. Ensure compliance with all SBRP rules and standard processes. Provide input to the annual budget process on all revenue aspects of the business. Provides medium-term revenue-based forecasts of required staffing levels to all departments.
 </li>
 <li>
 Conduct quarter revenue management audits for all revenue generating departments.
 </li>
 <li>
 Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation
 </li>
 <li>
 Ensure the hotel ranking and scores on all OTAs is at the optimum level.
 </li>
 <li>
 Ensure that content and information on all channels are up-to-date to manage guest expectations and reduce dissatisfaction.
 </li>
 <li>
 Ensure that rate parity in place to provide the guests with IHG experience they are seeking for and to prevent rate parity.
 
 
 </li>
 </ul>
 
 What We Need From You
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree, preferably in hotel Management, finance, Business administration or marketing.
 </li>
 <li>
 Relevant experience in digital marketing including website.
 </li>
 <li>
 Excellent interpersonal and written communications skills.
 </li>
 <li>
 Highly motivated with exceptional organizational skills, including the ability to effectively and competently handle multiple projects simultaneously and the flexibility and ability to quickly adapt to changes in work objectives, promotions, and available technologies.
 </li>
 <li>
 Working knowledge of all channels and paid media channels &ndash; Organic Search (SEO); Organic Social Media.
 </li>
 <li>
 Working knowledge of Website and Mobile App Content Management Systems.
 </li>
 <li>
 Working knowledge of hotel Central Reservation Systems (CRS) and Booking Engines.
 </li>
 <li>
 Good knowledge of Excel.
 
 
 </li>
 </ul>
 
 What We Offer
 
 
 
 We give our people everything they need to succeed, from a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life &ndash; including a full uniform, impressive room discounts, and some of the best training in the business.
 
 
 Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels &amp; Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
 
 
 IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well &ndash; both inside and outside of work &ndash; and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
 
 
 
 
 So, join us and you&rsquo;ll become part of our ever-growing global family.
 
 
 
 
 Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn&reg;️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we&rsquo;ve been on our journey since 1952.
 
 
 So if you can help our guests enjoy the brighter side of travel, we&rsquo;d love to give you a warm welcome to the Holiday Inn&reg;️ family.
 
 
 Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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Revenue Manager - Holiday Inn & suites Cairo Maadi

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