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admin and operations officer Jobs in Cairo

admin and operations officer

admin. officer

administrative assistant

administration manager

geidea

<div>
 
 Geidea Established in 2008, Geidea epitomizes customer focused empowerment and commercial success through continuous innovation.
 
 
 Geidea makes best in class digital payment solutions available for all by attracting and leveraging the best creative &amp; entrepreneurial talent in the market
 
 
 Our solutions give any business the chance to get ahead and reach for more no matter their size or maturity.
 
 
 Our technology mirrors our people - Smart, Innovative &amp; Forward Thinking
 
 
 
 www.geidea.net
 
 
 
 
 
 
 To maintain a competitive advantage as we grow, we are currently looking for a new "Infrastructure Manager"
 
 
 
 
 
 
 Job purpose:
 
 
 
 The Infrastructure Manager is responsible for designing, implementing, and maintaining the organization's IT infrastructure across on-premises and cloud environments. The role ensures high availability, performance, security, and scalability of systems including cloud platforms, virtualization, operating systems, and directory services. The position requires strong expertise in hybrid cloud infrastructure, system administration, and automation.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 Infrastructure Management
 
 
 
 Design, deploy, and manage hybrid infrastructure environments integrating on‑premises systems with cloud platforms such as AWS and AWS Outposts.
 
 
 Maintain high availability, performance, and scalability of infrastructure platforms.
 
 
 Manage datacenter infrastructure including compute, storage, networking, and virtualization platforms.
 
 
 
 
 
 
 Cloud &amp; Hybrid Environment
 
 
 
 Administer and optimize AWS services and AWS Outposts environments.
 
 
 Implement infrastructure best practices including automation, monitoring, and cost optimization.
 
 
 Ensure seamless integration between cloud and on‑prem infrastructure.
 
 
 
 
 
 
 Virtualization &amp; Platform Management
 
 
 
 Manage and maintain Nutanix hyperconverged infrastructure environments.
 
 
 Monitor system performance and ensure optimal utilization of resources.
 
 
 
 
 
 
 Systems Administration
 
 
 
 Manage Windows and Linux server environments including Ubuntu and RHEL.
 
 
 Administer Active Directory including user management, group policies, authentication, and directory services.
 
 
 
 
 
 
 High Availability &amp; Clustering
 
 
 
 Design, configure, and maintain MSCS (Microsoft Cluster Service) clustering environments.
 
 
 Ensure business continuity through proper redundancy, failover, and disaster recovery planning.
 
 
 
 
 
 
 Automation &amp; Scripting
 
 
 
 Develop and maintain automation scripts using Shell scripting for system administration tasks.
 
 
 Automate routine infrastructure operations to improve efficiency and reduce manual intervention.
 
 
 
 
 
 
 Security &amp; Compliance
 
 
 
 Implement infrastructure security policies and ensure compliance with organizational and regulatory standards.
 
 
 Perform patch management, vulnerability management, and system hardening.
 
 
 
 
 
 
 Monitoring &amp; Troubleshooting
 
 
 
 Monitor infrastructure health, performance, and availability.
 
 
 Troubleshoot complex infrastructure issues and implement root cause analysis.
 
 
 
 
 
 
 Team Leadership &amp; Collaboration
 
 
 
 Lead and mentor system administrators and infrastructure engineers.
 
 
 Work closely with network, security, and application teams to ensure reliable service delivery.
 
 
 Manage infrastructure projects and coordinate with vendors and stakeholders.
 
 
 
 
 
 
 Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology, or a related field.
 </li>
 <li>
 7&ndash;10+ years of experience in infrastructure engineering or system administration.
 </li>
 <li>
 Proven experience managing hybrid cloud and on‑premises infrastructure environments.
 </li>
 </ul>
 
 
 
 
 
 Required Technical Skills
 
 
 <ul>
 <li>
 Strong expertise in AWS Cloud and AWS Outposts
 </li>
 <li>
 Experience with Nutanix HCI platforms
 </li>
 <li>
 Administration of Active Directory
 </li>
 <li>
 Experience with MSCS Clustering
 </li>
 <li>
 Strong Linux administration (Ubuntu / RHEL)
 </li>
 <li>
 Shell scripting for automation
 </li>
 <li>
 Infrastructure monitoring and troubleshooting
 </li>
 <li>
 Hybrid cloud architecture
 </li>
 </ul>
 
 
 Preferred Skills
 
 
 <ul>
 <li>
 AWS certifications (Solutions Architect or SysOps Administrator)
 </li>
 <li>
 Experience with infrastructure automation tools
 </li>
 <li>
 Knowledge of disaster recovery and business continuity strategies
 </li>
 <li>
 Experience managing enterprise-scale infrastructure environments
 </li>
 </ul>
 
 
 
 
 
 Our values guide how we think and act - They describe what we care about the most
 
 
 
 
 C
 
 ustomer first - It&rsquo;s embedded in our design thinking and customer service approach
 
 
 
 O
 
 pen - Openness allows us to constantly improve and evolve
 
 
 
 R
 
 eal - No jargon and no excuses!
 
 
 
 B
 
 old - Constantly challenging ourselves and our way of thinking.
 
 
 
 R
 
 esilient &ndash; If we fail, we bounce back stronger than before.
 
 
 
 C
 
 ollaborative - We know that we can achieve a lot more as a team.
 
 
 We are changing lives by constantly striving for a better solution.
 
</div>

Infrastructure Manager

Waffarha

<div>
 
 Job Summary
 
 
 
 The Call Center Manager is responsible for overseeing daily call center operations, ensuring high levels of customer satisfaction, team performance, and service quality. This role manages staff, optimizes processes, monitors KPIs, and works closely with other departments to meet business objectives.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Manage and supervise daily call center operations (inbound/outbound).
 </li>
 <li>
 Lead, coach, and develop team leaders and call center agents.
 </li>
 <li>
 Set performance goals and monitor KPIs such as AHT, SLA, CSAT, QA scores, and attendance.
 </li>
 <li>
 Ensure excellent customer service standards and handle escalated customer complaints.
 </li>
 <li>
 Prepare schedules, shifts, and workforce planning to meet service levels.
 </li>
 <li>
 Conduct regular performance reviews and provide constructive feedback.
 </li>
 <li>
 Identify training needs and coordinate onboarding and ongoing training programs.
 </li>
 <li>
 Develop and improve call center policies, procedures, and workflows.
 </li>
 <li>
 Prepare daily, weekly, and monthly performance reports for management.
 </li>
 <li>
 Ensure compliance with company policies, data privacy, and quality standards.
 </li>
 <li>
 Collaborate with HR, IT, and Operations to improve systems and processes.
 </li>
 <li>
 Manage call center tools, CRM systems, and telephony platforms.
 
 
 </li>
 </ul>
 
 Qualifications &amp; Requirements
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Management, or a related field (preferred).
 </li>
 <li>
 3&ndash;5 years of experience in call center operations, with at least 2 years in a managerial role.
 </li>
 <li>
 Strong leadership and people-management skills.
 </li>
 <li>
 Experience working with KPIs, dashboards, and performance reporting.
 </li>
 <li>
 Excellent communication and problem-solving skills.
 </li>
 <li>
 Ability to work under pressure and manage multiple priorities.
 </li>
 <li>
 Strong analytical and decision-making abilities.
 </li>
 <li>
 Proficiency in CRM systems and call center software.
 </li>
 <li>
 Fluent in English (additional languages are a plus).
 
 
 </li>
 </ul>
 
 Key Skills
 
 
 
 <ul>
 <li>
 Team leadership &amp; coaching
 </li>
 <li>
 Customer experience management
 </li>
 <li>
 Performance analysis &amp; reporting
 </li>
 <li>
 Conflict resolution
 </li>
 <li>
 Process improvement
 </li>
 <li>
 Time &amp; workforce management
 </li>
 </ul>
</div>

Call Center Manager

ELSEWEDY ELECTRIC

<div>
 
 
 JOB DETAILS
 
 
 
 
 Job Title:
 
 Marketing Specialist
 
 
 
 Scope:
 
 Marketing, Brand Management, and Lead Generation
 
 
 
 Reporting Line:
 
 Marketing &amp; CRM Manager
 
 
 
 Job Location:
 
 Head Office (New Cairo)
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Assist in planning and implementing marketing strategies and initiatives to enhance brand visibility and generate leads for industrial development projects.
 </li>
 <li>
 Develop and manage marketing materials including brochures, sales collateral, social media content, and website updates.
 </li>
 <li>
 Support the management of the marketing budget, vendor coordination, and production of ATL, BTL, and event-related materials.
 </li>
 <li>
 Create, edit, and proofread content for social media, website, newsletters, and press releases, ensuring consistency with brand guidelines.
 </li>
 <li>
 Coordinate website updates, ensuring content remains accurate, relevant, and up to date.
 </li>
 <li>
 Monitor and evaluate marketing campaign performance, analyzing data to improve effectiveness and maximize ROI.
 </li>
 <li>
 Prepare reports on marketing activities and campaign performance to support decision-making.
 </li>
 <li>
 Conduct market research on customer trends, competitors, and target audiences to support marketing strategies.
 </li>
 <li>
 Identify effective marketing channels and collaborate with creative teams to deliver impactful campaigns.
 </li>
 <li>
 Coordinate with internal teams (Sales, Business Development, and Projects) to ensure alignment of marketing efforts.
 </li>
 <li>
 Liaise with external vendors and creative teams to ensure high-quality and timely delivery of marketing materials.
 </li>
 <li>
 Maintain marketing assets and resource library for internal stakeholders.
 </li>
 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 
 Education:
 
 Bachelor&rsquo;s degree in Business Administration (Marketing) or relevant field
 </li>
 <li>
 
 Experience:
 
 1&ndash;3 years of experience in marketing or a related field
 </li>
 <li>
 
 Skills:
 
 Content creation, campaign management, market research, data analysis, vendor coordination, and communication skills
 </li>
 <li>
 
 Technical Skills:
 
 Microsoft Office, Microsoft Power BI is a plus
 </li>
 <li>
 
 Languages:
 
 Excellent English proficiency; additional languages are an advantage
 </li>
 </ul>
 
 
</div>

Marketing Specialist

dubizzle Egypt

<div>
 dubizzle Egypt is the leading marketplaces for selling and buying online in the region. Our aim is to upgrade people's lives by facilitating deals and identifying attractive opportunities for both individuals and businesses. Our goal is to strengthen local economies, empower small businesses, and help everyone in making smarter choices for themselves, the market, and the planet.
 
 
 As part of dubizzle group, we are alongside some of the strongest classifieds brands in the market. With a collective strength of 8 brands, we have more than 160 million monthly users that trust in our dedication to providing them with the best platform for their needs.
 
 
 As an administrative assistant, you will be the company's first point of contact, providing administrative and front office support, while also contributing to a positive and engaging workplace environment. You will manage the flow of people through the business and ensure all reception responsibilities are completed accurately and delivered with high quality and in a timely manner and assist in the execution of workplace experience and engagement initiatives.
 
 
 
 Key Responsibilities:
 
 
 
 
 Reception Management
 
 
 
 <ul>
 <li>
 Maintain the reception area to ensure it is clean and tidy and kept up to a professional standard
 </li>
 <li>
 Answer and distribute calls/messages in a timely and professional manner
 </li>
 <li>
 Meet &amp; greet external visitors in a professional and polite manner
 </li>
 <li>
 Distribute office post &amp; courier deliveries
 </li>
 <li>
 Schedule courier collections and deliveries
 </li>
 <li>
 Report on any maintenance issues to the concerned department
 </li>
 <li>
 Serve as the first point of contact for visitors, clients, and employees at the front office, ensuring a welcoming and professional experience and keeping the clients' tracking system updated
 </li>
 <li>
 Coordinate the scheduling of meeting rooms, conference calls, and other front office resources efficiently
 </li>
 <li>
 Assist in the onboarding process for new employees, including providing access badges, orientation materials, and office tours
 
 
 
 </li>
 </ul>
 
 Administration:
 
 
 
 <ul>
 <li>
 Responsible for office sundry replenishment, including stationery, refreshments, and other items
 </li>
 <li>
 Ensuring the office pantry is always stocked by placing orders, tracking the inventory and issuing periodical reports.
 </li>
 <li>
 Manage and implement the internal event calendar, from small initiatives to engagement activities
 </li>
 <li>
 Efficiently manage and execute all domestic and international travel bookings, including flights, accommodation, ground transportation, and visa processing, ensuring adherence to the company's travel policy
 </li>
 <li>
 Update the Caf&eacute; monitor and all display monitors with useful information
 </li>
 <li>
 Manage meeting room booking system, including upkeep of meeting rooms
 </li>
 <li>
 Responsible for administration duties as and when requested by various departments
 </li>
 <li>
 Check-in attendees for Bayut Academy or any other external or internal trainings
 
 
 
 </li>
 </ul>
 
 Employee Experience Support:
 
 
 
 <ul>
 <li>
 Collaborate with HR and management to develop and implement employee engagement initiatives, programs, and events
 </li>
 <li>
 Organize and execute workplace events, including team-building activities, wellness programs, and celebrations, with a focus on fostering a positive and inclusive atmosphere
 </li>
 <li>
 Gather employee feedback to identify opportunities for improvement in the workplace experience
 </li>
 <li>
 Act as a liaison between employees and management to address concerns, facilitate open communication, and resolve workplace-related issues
 </li>
 <li>
 Provide cover and take over other ad hoc responsibilities in the absence of team members and when requested by the Line Manager
 
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 Qualifications:
 
 
 <ul>
 <li>
 Bachelor's degree is required. Majoring in Business Administration/Management or any related field is a plus
 
 
 
 </li>
 </ul>
 Experience:
 
 
 <ul>
 <li>
 Proven working experience in a front office handling receptionist responsibility.
 </li>
 <li>
 1-3 years of experience in front office management, engagement, CSR coordination, student activities, etc
 
 
 
 </li>
 </ul>
 Knowledge:
 
 
 <ul>
 <li>
 Proficient with Microsoft Office Suite. (Canva is a plus.)
 </li>
 <li>
 Fluent in English and Arabic, speaking and writing
 
 
 
 </li>
 </ul>
 Skills:
 
 
 <ul>
 <li>
 Solid communication skills, both written and verbal;
 </li>
 <li>
 Ability to be resourceful and proactive in dealing with issues that may arise;
 </li>
 <li>
 Ability to organise, multitask, prioritise and work under pressure;
 </li>
 <li>
 Exceptional interpersonal and communication skills. Strong organizational and multitasking abilities
 
 
 
 </li>
 </ul>
 Traits:
 
 
 <ul>
 <li>
 Professional attitude and appearance;
 </li>
 <li>
 Friendly and well-spoken;
 </li>
 <li>
 Customer service attitude;
 </li>
 <li>
 A can-do and flexible approach;
 </li>
 <li>
 Can perform under pressure and operate in a fast-paced environment;
 </li>
 <li>
 Strong collaborative skills;
 </li>
 <li>
 High energy with a passion for building internal relationships;
 </li>
 <li>
 Creativity and enthusiasm for fostering a positive workplace culture;
 </li>
 <li>
 A passion for social responsibility and community involvement
 
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 A fast paced, high performing team
 </li>
 <li>
 Comprehensive Health Insurance
 </li>
 <li>
 Life Insurance
 </li>
 <li>
 Rewards &amp; Recognitions
 </li>
 <li>
 Learning &amp; Development opportunities
 
 
 
 </li>
 </ul>
 #Egyptdubizzle
</div>

Administrative Assistant

Cairo 3A Group

<div>
 
 
 Job Purpose
 
 
 
 The Commercial Development &amp; Sales Operation Manager is responsible for driving sustainable revenue growth by optimizing sales processes, enabling high-performing sales teams, and identifying new business opportunities. This role bridges strategy and execution by providing data-driven insights, improving operational efficiency, and supporting the development and expansion of strategic partnerships, markets, and customer segments.
 
 
 
 
 
 
 Main Duties &amp; Responsibilities
 
 
 
 
 Sales Operations:
 
 
 <ul>
 <li>
 Lead sales forecasting, demand planning, and performance tracking to support business objectives
 </li>
 <li>
 Develop, manage, and audit sales processes, controls, and operational standards
 </li>
 <li>
 Prepare accurate sales reports, dashboards, and insights for management decision-making
 </li>
 <li>
 Oversee sales data integrity, CRM management, and reporting accuracy
 </li>
 <li>
 Drive continuous development and improvement of sales operations systems and processes
 </li>
 <li>
 Support budgeting, target setting, and sales performance evaluation
 </li>
 </ul>
 
 
 Business Development Support:
 
 
 <ul>
 <li>
 Assist in identifying growth opportunities within existing and new markets
 </li>
 <li>
 Support business development initiatives through data-driven insights and operational planning
 </li>
 <li>
 Collaborate with sales and marketing teams to strengthen go-to-market execution
 </li>
 <li>
 Provide operational support for key accounts, promotions, and channel strategies
 </li>
 </ul>
 
 
 Stakeholder Management &amp; Collaboration:
 
 
 <ul>
 <li>
 Communicate effectively with internal stakeholders including sales, marketing, finance, supply chain, and leadership teams
 </li>
 <li>
 Act as a key coordination point to ensure alignment between sales plans and operational execution
 </li>
 <li>
 Support audits, reviews, and performance meetings with cross-functional teams
 </li>
 </ul>
 
 
 
 
 
 Job Requirements
 
 
 
 
 &middot;
 
 Bachelor&rsquo;s degree in business administration, Marketing, or a related field
 
 
 &middot; 10+ years of experience in Sales Operations and/or Business Development
 
 
 &middot; Strong experience in the FMCG industry
 
 
 &middot; Proven expertise in forecasting, planning, auditing, reporting, and operational development
 
 
 &middot; High level of proficiency in sales operations tools and CRM systems
 
 
 
 &middot;
 
 Excellent communication skills with the ability to manage and influence stakeholders
 
 
 
 &middot;
 
 Highly skilled in sales operations with a strong analytical mindset
 
 
 
 &middot;
 
 Dynamic, flexible, and adaptable to changing business needs
 
 
 
 &middot;
 
 Strong problem-solving and decision-making abilities
 
 
 
 &middot;
 
 Ability to work in a fast-paced, performance-driven environment
 
</div>

Commercial Development & Sales Operation Manager

Danone

<div>
 
 About The Job
 
 
 
 
 You&rsquo;re looking for fulfillment, we&rsquo;re looking for You!
 
 
 
 As a Brand Manager, you will help develop, execute, and track marketing strategies that drive brand growth and profitability through collaborating with cross‑functional teams, external agencies, and research partners to ensure the brand remains competitive, relevant, and aligned with consumer needs. About you
 
 
 
 Main Responsibilities
 
 
 
 <ul>
 <li>
 Support NPD by identifying opportunities and assisting with product development, positioning, packaging, and launches.
 </li>
 <li>
 Translate market research and consumer insights into actionable brand strategies.
 </li>
 <li>
 Develop annual brand plans and recommend positioning, communication, and innovation directions.
 </li>
 <li>
 Monitor trade execution, visibility, and pricing; identify in‑store improvement opportunities.
 </li>
 <li>
 Track competitor activity and provide strategic insights.
 </li>
 <li>
 Lead packaging development with agencies and internal partners.
 </li>
 <li>
 Assist in executing 360&deg; marketing campaigns and ensure seamless cross‑functional coordination.
 </li>
 <li>
 Collaborate with agencies on communication, creative assets, media plans, and promotional concepts.
 </li>
 <li>
 Assess promotional and media performance and recommend optimizations.
 </li>
 <li>
 Manage and monitor the marketing budget.
 </li>
 <li>
 Analyze sales, retail audit data, and brand tracking studies.
 </li>
 <li>
 Support digital and influencer strategy execution to build brand equity.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 2&ndash;3 years of relevant experience.
 </li>
 <li>
 Bachelor&rsquo;s degree in Marketing, Business Administration, or related field.
 </li>
 <li>
 Strong analytical, research, and communication skills.
 </li>
 <li>
 Proficient in MS Office; knowledge of research tools is a plus.
 </li>
 <li>
 Detail‑oriented with solid project management and coordination abilities.
 </li>
 <li>
 Able to work cross‑functionally and handle multiple tasks.
 </li>
 <li>
 High initiative, strong follow‑through, and growth potential.
 
 
 </li>
 </ul>
 About us
 
 
 Danone&rsquo;s mission is bringing health through food to as many people as possible and we want to invite people to join the movement for a healthier world. We recognize the power of people have to impact the world through daily choices. Each time we eat and drink, we vote for the world we want to live in. We believe a healthy body needs healthy food. And healthy food needs a healthy planet, and this is what our new signature One Planet One Health embodies.
 
 
 We believe everyone has talent, something which comes natural to you. Your uniqueness is something which brings both excellence as well as energizes you.
 
 
 Don't hesitate to get back to us for any inquiries
 
 
</div>

Brand Manager

Aujan Coca-Cola Beverages Company (ACCBC)

<div>
 
 
 Job Title:
 
 eCommerce Specialist
 
 
 
 Reports To:
 
 MT Manager
 
 
 
 Business Unit:
 
 Commercial
 
 
 
 Function:
 
 Sales
 
 
 
 Grade: L05
 
 
 
 
 Location:
 
 EGYPT
 
 
 
 
 
 
 Operating Context
 
 
 
 The eCommerce Specialist &ndash; Egypt operates within the NEA Business Unit structure, reporting directly to the MT Manager - Egypt. The role supports the digital acceleration agenda of the Egypt market, ensuring profitable growth across eCommerce and omni-channel platforms.
 
 
 Egypt represents a fast-evolving digital retail landscape characterized by:
 
 <ul>
 <li>
 Rapid growth of online retail channels
 </li>
 <li>
 Increasing competition for digital shelf visibility
 </li>
 <li>
 Strong price sensitivity and promotional intensity
 </li>
 <li>
 Growing importance of digital marketing and data analytics
 </li>
 </ul>
 
 The role requires strong commercial discipline, analytical capability, and hands-on digital execution within an FMCG environment.
 
 
 
 
 
 
 Purpose of the Job
 
 
 
 The eCommerce Specialist is responsible for driving revenue growth, optimizing digital presence, and managing end-to-end performance of key eCommerce accounts in Egypt. The role ensures profitable growth, enhanced online customer experience, strong digital execution, and effective cross-functional collaboration aligned with commercial and governance standards.
 
 
 
 
 
 
 Key Roles and Responsibilities
 
 
 
 
 Business &amp; Revenue Growth
 
 
 <ul>
 <li>
 Drive revenue growth across all assigned eCommerce accounts in Egypt.
 </li>
 <li>
 Support the development and execution of digital sales strategy in line with AOP.
 </li>
 <li>
 Manage account-level P&amp;L, forecasting, and profitability.
 </li>
 <li>
 Monitor performance versus targets and implement corrective actions where needed.
 </li>
 </ul>
 
 
 Account &amp; Portal Management
 
 
 <ul>
 <li>
 Manage end-to-end relationship with assigned online retail partners.
 </li>
 <li>
 Oversee portal operations including product listings, pricing, content accuracy, and promotional activations.
 </li>
 <li>
 Ensure timely execution of trade plans and digital campaigns.
 </li>
 <li>
 Optimize assortment, availability, and digital shelf positioning.
 </li>
 </ul>
 
 
 Digital Marketing &amp; Optimization
 
 
 <ul>
 <li>
 Lead SEO initiatives to enhance product discoverability and conversion.
 </li>
 <li>
 Support digital marketing campaigns to drive traffic and sales.
 </li>
 <li>
 Monitor campaign performance and optimize ROI.
 </li>
 <li>
 Collaborate on CRM, social media, and online brand activation initiatives.
 </li>
 </ul>
 
 
 Customer Experience &amp; Complaint Handling
 
 
 <ul>
 <li>
 Ensure optimized product content, images, and descriptions.
 </li>
 <li>
 Act as primary owner of eCommerce-related complaints across all digital channels.
 </li>
 <li>
 Investigate customer dissatisfaction cases and implement corrective actions.
 </li>
 <li>
 Ensure high standards of customer satisfaction and timely issue resolution.
 </li>
 </ul>
 
 
 Analytics &amp; Reporting
 
 
 <ul>
 <li>
 Analyze sales trends, promotional effectiveness, and customer behavior.
 </li>
 <li>
 Build and maintain dashboards for daily operations and performance tracking.
 </li>
 <li>
 Provide actionable insights and performance reports to management.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Work closely with Sales, Marketing, Supply Chain, and Customer Service teams.
 </li>
 <li>
 Support development of omni-channel and digital growth initiatives.
 </li>
 <li>
 Coordinate product launches and promotional rollouts in digital channels.
 </li>
 </ul>
 
 
 
 
 
 Key Performance Indicators (KPIs)
 
 
 
 Revenue growth versus target in Egypt
 
 
 Achievement of sales forecast and profitability targets
 
 
 Digital marketing ROI and campaign effectiveness
 
 
 Improvement in conversion rate and traffic growth
 
 
 Accuracy of forecasting and reporting
 
 
 Digital shelf compliance and product availability
 
 
 Complaint resolution time and customer satisfaction
 
 
 Contribution to omni-channel growth strategy
 
 
 
 
 
 
 Travel Requirements
 
 
 
 Minimal travel within Egypt (as required).
 
 
 
 
 
 
 
 
 
 Requirements
 
 
 
 
 Experience
 
 
 
 2&ndash;5 years of experience in eCommerce or digital sales roles.
 
 
 Experience within FMCG / Beverage industry preferred.
 
 
 Experience managing online retail accounts and digital marketing initiatives.
 
 
 
 
 
 
 Knowledge
 
 
 
 Strong understanding of eCommerce operations and portal management.
 
 
 Knowledge of SEO, digital marketing, CRM, and performance analytics tools.
 
 
 Understanding of pricing, trade investment, and promotional planning.
 
 
 Fluent in English; Arabic preferred.
 
 
 
 
 
 
 Qualifications
 
 
 
 Bachelor&rsquo;s Degree in Sales, Marketing, Business Administration, or related field
 
 
 OR equivalent professional experience.
 
 
 
 
 
 
 Accountability Indicators
 
 
 
 Achievement of digital revenue and profitability targets
 
 
 Effective management of trade investments and marketing budgets
 
 
 Accurate forecasting and performance reporting
 
 
 Optimized digital presence and product visibility
 
 
 High customer satisfaction standards
 
 
 Compliance with commercial and governance policies
 
 
 
</div>

Ecommerce Specialist

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