rider operations coordinator

Delivery Hero

<div>Company Description 
talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. 
Job Description 
Support daily operations by monitoring order delays, resolving rider related issues from vendors, customers, or riders, and ensuring smooth and efficient live operations. 
What's On Our Plate?<ul><li>
Managing day-to-day operations.</li><li>
Manage rider related escalations and resolutions.</li><li>
Assist dispatchers with rider-related communication.</li><li>
Monitor and improve rider performance and compliance.</li><li>
Manage rider roster with proper allocation of shifts/breaks/off-days etc.</li><li>
Groom rider quality (behaviour, appearance, professionalism, presentational etc).</li><li>
Monitor and prevent rider fraud while ensuring professionalism, integrity, and compliance.</li><li>
Reduce rider complaints originating from customers and/or vendors.</li><li>
Monitor riders performance on individual level and responsible for coaching/warning riders.</li><li>
Analyze data to identify trends, areas for improvement, and opportunities to enhance operational efficiency.</li><li>
Perform ad hoc assignments and assist other teams as needed.</li></ul> 
Qualifications 
What Did We Order?<ul><li>
0&ndash;1 years of experience in Logistics, Customer Support, or Operations.</li><li>
Bachelor&rsquo;s degree in Logistics, Business Administration, or a related field.</li><li>
Proficiency in Google Suite and strong data entry, retrieval, and analysis skills.</li><li>
Fluent in both languages Arabic and English. Urdu is a plus.</li><li>
Strong interpersonal and communication skills with the ability to collaborate effectively.</li><li>
Analytical thinker with problem-solving skills and a results-driven mindset.</li><li>
Ability to multitask and perform well in a fast-paced environment.</li></ul></div>

Coordinator Rider On Ground Ops

talabat

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 Support daily operations by monitoring order delays, resolving rider related issues from vendors, customers, or riders, and ensuring smooth and efficient live operations.
 
 
 
 What's On Our Plate?
 
 
 
 <ul>
 <li>
 Managing day-to-day operations.
 </li>
 <li>
 Manage rider related escalations and resolutions.
 </li>
 <li>
 Assist dispatchers with rider-related communication.
 </li>
 <li>
 Monitor and improve rider performance and compliance.
 </li>
 <li>
 Manage rider roster with proper allocation of shifts/breaks/off-days etc.
 </li>
 <li>
 Groom rider quality (behaviour, appearance, professionalism, presentational etc).
 </li>
 <li>
 Monitor and prevent rider fraud while ensuring professionalism, integrity, and compliance.
 </li>
 <li>
 Reduce rider complaints originating from customers and/or vendors.
 </li>
 <li>
 Monitor riders performance on individual level and responsible for coaching/warning riders.
 </li>
 <li>
 Analyze data to identify trends, areas for improvement, and opportunities to enhance operational efficiency.
 </li>
 <li>
 Perform ad hoc assignments and assist other teams as needed.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 What Did We Order?
 
 
 
 <ul>
 <li>
 0&ndash;1 years of experience in Logistics, Customer Support, or Operations.
 </li>
 <li>
 Bachelor&rsquo;s degree in Logistics, Business Administration, or a related field.
 </li>
 <li>
 Proficiency in Google Suite and strong data entry, retrieval, and analysis skills.
 </li>
 <li>
 Fluent in both languages Arabic and English. Urdu is a plus.
 </li>
 <li>
 Strong interpersonal and communication skills with the ability to collaborate effectively.
 </li>
 <li>
 Analytical thinker with problem-solving skills and a results-driven mindset.
 </li>
 <li>
 Ability to multitask and perform well in a fast-paced environment.
 </li>
 </ul>
</div>

Shine on trading and contracting

Job Summary: As the Rider Operations Coordinator, you will be responsible for managing the daily operations of the rides and attractions within our children's park. Your role will involve ensuring that all rides are safe, well-maintained, and operated efficiently to maximize visitor enjoyment and satisfaction. Additionally, you will supervise ride attendants and coordinate with park management to uphold safety standards and enhance the guest experience.Key Responsibilities:<ul><li>Oversee the daily operations of all rides and attractions, ensuring they are maintained and operated according to safety regulations and guidelines.</li><li>Train, supervise, and schedule ride attendants to provide excellent guest service and ensure adherence to safety protocols.</li><li>Monitor and evaluate ride performance and guest feedback, implementing improvements as necessary.</li><li>Conduct regular safety inspections and maintenance checks of rides, coordinating with maintenance staff to address any issues promptly.</li><li>Develop and conduct safety training sessions for ride staff, emphasizing emergency procedures and guest interaction.</li><li>Maintain accurate records of ride operations, including maintenance logs, incident reports, and attendance statistics.</li><li>Collaborate with park management on promotional activities, special events, and ride scheduling.</li><li>Engage with guests, addressing inquiries and concerns to enhance the overall visitor experience.</li><li>Assist in developing and implementing policies and procedures related to ride operations and guest safety.</li></ul>Qualifications:<ul><li>High school diploma or equivalent; additional education in management or park operations is a plus.</li><li>Prior experience in operational management, ride operations, or similar roles in an amusement park or recreational environment preferred.</li><li>Strong leadership and team management skills with the ability to motivate and inspire staff.</li><li>Excellent communication and interpersonal skills.</li><li>Knowledge of safety regulations and standards related to amusement rides.</li><li>Ability to work in a fast-paced environment with a flexible schedule, including weekends and holidays.</li><li>Strong problem-solving skills and a proactive approach to addressing challenges.</li></ul>Job Types: Temporary, Contract Contract length: 6 months

Riders Operator

Keeta

<div>
 
 
 What You&rsquo;ll Do:
 
 
 <ul>
 <li>
 Monitor daily logistics and rider operations, track performance metrics, and ensure compliance with service standards.
 </li>
 <li>
 Identify abnormal rider activities or operational issues, coordinate with relevant teams to provide timely solutions, and continuously optimize on-ground execution.
 </li>
 <li>
 Collaborate with cross-functional teams (Customer Service, Dispatch, and Vendor Operations Government Affairs) to resolve delivery-related issues and enhance the overall user experience.
 </li>
 <li>
 Collect and analyze data on delivery performance, rider efficiency, and customer feedback to support business decisions and process improvements.
 </li>
 <li>
 Assist in implementing new logistics initiatives and performance incentive programs aimed at improving delivery efficiency and service quality.
 </li>
 <li>
 Support documentation of operational workflows, standard operating procedures (SOPs), and FAQs to ensure process transparency and consistency.
 </li>
 <li>
 Contribute ideas to improve logistics efficiency, reduce costs, and enhance rider engagement.
 </li>
 </ul>
 
 
 
 
 
 What We Need From You:
 
 
 <ul>
 <li>
 UAE National (Emirati citizen)
 </li>
 <li>
 Bachelor&rsquo;s degree in Business Administration, Supply Chain, Operations Management, or related fields.
 </li>
 <li>
 Strong command of English and Arabic (spoken and written).
 </li>
 <li>
 Excellent communication, coordination, and problem-solving skills.
 </li>
 <li>
 Proactive, responsible, and able to work effectively in a fast-paced environment.
 </li>
 <li>
 Detail-oriented with good analytical thinking and ability to handle data.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications:
 
 
 <ul>
 <li>
 Previous experience or strong interest in logistics, delivery operations, or e-commerce platforms.
 </li>
 <li>
 Familiarity with data analysis tools (Excel, Google Sheets, or BI dashboards) is an advantage.
 </li>
 <li>
 Enthusiasm for process optimization and customer experience improvement.
 </li>
 </ul>
 
 
 
 
 
 What Makes This Role Exciting
 
 
 <ul>
 <li>
 Opportunity to work in a fast-growing, technology-driven logistics environment.
 </li>
 <li>
 Competitive compensation package and benefits.
 </li>
 <li>
 Continuous professional development and training support.
 </li>
 <li>
 Collaborative, multicultural team environment.
 </li>
 <li>
 A clear career growth path in Operations, Logistics Management, or Platform Experience Optimization.
 </li>
 </ul>
 
 
</div>

Logistics Operations Specialist (Emirati Nationals) - Fresh Graduates

<div>
 talabat is part of the Delivery Hero Group, the world&rsquo;s pioneering local delivery platform, our mission is to deliver an amazing experience&mdash;fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
 
 
 
 Job Description
 
 
 
 
 
 What&rsquo;s on Your Plate?
 
 
 
 
 <ul>
 <li>
 Monitor live operations to ensure optimal performance across the city/zone.
 </li>
 <li>
 Track and assess rider performance on a city/zone level.
 </li>
 <li>
 Ensure effective rider utilization during peak and non-peak hours.
 </li>
 <li>
 Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights.
 </li>
 <li>
 Manage walk-in queries from riders.
 </li>
 <li>
 Liaise with fleet partners to ensure smooth communication.
 </li>
 <li>
 Assist dispatchers with rider-related communication.
 </li>
 <li>
 Facilitate feedback loops between riders and management.
 </li>
 <li>
 Resolve queries and escalations from internal and external stakeholders in a timely manner.
 </li>
 <li>
 Oversee zonal performance and take corrective actions (Warning, Suspension, Termination) against low-performing riders.
 </li>
 <li>
 Investigate rider-related issues raised by customers or vendors.
 </li>
 <li>
 Analyze data to identify trends, areas for improvement, and opportunities to enhance operational efficiency.
 </li>
 <li>
 Perform ad hoc tasks as requested by the line manager.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 
 
 What did we order?
 
 
 
 
 <ul>
 <li>
 Education and Experience:
 </li>
 <ul>
 <li>
 Bachelor&rsquo;s Degree
 </li>
 <li>
 1-2 years of experience in the food/grocery tech industry is highly preferred.
 
 
 </li>
 </ul>
 </ul>
 <ul>
 <li>
 Skills and Competencies:
 </li>
 <ul>
 <li>
 Ability to multitask and work effectively in a fast-paced environment.
 </li>
 <li>
 Proficient in Google Suite.
 </li>
 <li>
 Strong communication skills, both written and verbal. English and Urdu is a must. Arabic is a plus.
 </li>
 <li>
 Problem-solving skills and a proactive approach to identifying and addressing operational challenges.
 </li>
 <li>
 UAE Driving License is a must.
 </li>
 </ul>
 </ul>
</div>

Delivery Point Logistic Services

We're excited to announce an opportunity for a Ground Operations Coordinator to join our Food Transportation team!Job Responsibilities:Ensure drivers comply with agreed regulations and uphold operational standards.Monitor key financial indicators, ensuring efficient handling of rider payments, pending dues.Oversee and assist in managing rider vacations.Work closely with the Fleet Performance Coordinator to enhance the Fill Rate and fleet efficiency.Oversee daily performance tracking, including SLAs, Revenue per Delivery Unit (RDU), Churn Rate, and Fill Rate.Ensure effective team communication, facilitating seamless collaboration across departments.Monitor driver compliance, ensuring all regulations and protocols are met.Conduct root cause analysis to identify operational challenges and propose solutions.Implement training programs for drivers and ensure proper documentation of training records.Manage the COD report, minimizing outstanding dues to maintain financial accuracy.Prepare performance reports, presentations, and operational materials to support decision-making.Apply updates and instructions from the clients, ensuring compliance.Track and validate team performance, ensuring accuracy in completed tasks and service quality.Languages: English, Bangla, Hindi/Urdu, and ArabicIf you're a dedicated professional with a passion for logistics and operational excellence, we'd love to hear from you.Transferable visa/ valid Flexi visaProficiency in all languages English, Hindi/Urdu, Bangla, Arabic (preferred)Job Type: Full-timePay: BD250.000 - BD300.000 per monthLanguage:<ul><li>Hindi/Urdu, Bangla, English, Arabic (is a plus) (Preferred)</li></ul>

Ground Operations Coordinator

Xoom Delivery Services

Hiring Now &ndash; Fleet Coordinator | Xoom Delivery Services LLCAre you a proactive and organized professional with a passion for logistics and operations? We are looking for an experienced Fleet Coordinator to join our growing team at Xoom Delivery Services LLC.Key Responsibilities:<ul><li>Oversee day-to-day delivery operations and rider allocation</li><li>Monitor vehicle movements, performance, and compliance</li><li>Coordinate with HR and Admin for onboarding/offboarding of riders</li><li>Ensure timely service, maintenance, and documentation of vehicles</li><li>Handle emergency replacements and breakdowns efficiently</li></ul>Requirements:<ul><li>Minimum 2 years&rsquo; experience in fleet coordination or delivery operations</li><li>Strong communication and multitasking skills</li><li>Good knowledge of UAE routes and delivery zones</li><li>Proficiency in Excel and reporting tools</li><li>Immediate joiners preferred</li></ul>What We Offer:<ul><li>Competitive salary package</li><li>Growth opportunities within the company</li><li>Supportive and dynamic work environment</li></ul>Interested candidates can share their CVs at: kailash@xoom.aeJob Type: Full-time

Fleet Coordinator

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