sales manager

operations manager

housekeeping supervisor

housekeeping attendant

assistant restaurant manager Jobs in Dubai

assistant restaurant manager

room service manager

Naik Foundation

A Room Division Manager in a hotel is responsible for overseeing the operations of both the Front Office and Housekeeping departments. This position is key in ensuring guest satisfaction, managing operational efficiency, and maintaining high standards of service. Here&rsquo;s a detailed job description for the role of a Room Division Manager:Job Title: Room Division ManagerDepartment: Rooms DivisionReports To: General Manager / Director of OperationsKey Responsibilities:1. Department Management:<ul><li>Oversee the daily operations of both the Front Office (reception, concierge, guest services) and Housekeeping departments.</li><li>Ensure both departments work cohesively to provide exceptional guest service and maintain high operational standards.</li><li>Develop and implement standard operating procedures (SOPs) for all departments under the Room Division.</li></ul>2. Guest Satisfaction:<ul><li>Monitor and address guest feedback to maintain and improve satisfaction levels.</li><li>Ensure the rooms meet cleanliness and quality standards, and that guest inquiries are handled promptly and professionally.</li><li>Resolve guest complaints or issues relating to room assignments, service, and other room-related matters.</li></ul>3. Team Leadership:<ul><li>Supervise, motivate, and train front office and housekeeping staff.</li><li>Monitor team performance and provide continuous feedback to maintain service excellence.</li><li>Oversee departmental schedules, ensuring proper staffing levels for peak periods.</li><li>Conduct performance reviews and support professional development for employees.</li></ul>4. Budget &amp; Financial Management:<ul><li>Prepare and manage the department&rsquo;s budget, including labor costs, room revenues, and operating expenses.</li><li>Monitor room occupancy, revenue management, and pricing strategies to optimize room sales.</li><li>Track departmental costs and implement cost-control measures.</li></ul>5. Operations &amp; Performance Monitoring:<ul><li>Monitor the check-in/check-out process, ensuring it is efficient and seamless.</li><li>Oversee housekeeping operations, ensuring rooms are cleaned, inspected, and ready for guest occupancy according to brand standards.</li><li>Regularly inspect rooms, public areas, and back-of-house areas for cleanliness and safety.</li><li>Ensure adherence to health, safety, and hygiene regulations.</li></ul>6. Collaboration with Other Departments:<ul><li>Coordinate with other departments (e.g., Food and Beverage, Sales &amp; Marketing, Maintenance) to ensure smooth operations.</li><li>Communicate guest preferences and special requests to relevant departments to personalize the guest experience.</li><li>Work with the Sales and Reservations teams to optimize room occupancy and rates.</li></ul>7. Training &amp; Development:<ul><li>Identify training needs and provide ongoing staff development opportunities.</li><li>Stay up-to-date with industry trends and ensure that staff is knowledgeable about best practices and new technologies.</li></ul>8. Technology &amp; Systems Management:<ul><li>Ensure the Property Management System (PMS) is functioning properly and is being used to its full potential.</li><li>Leverage technology to streamline check-in/check-out processes and guest requests.</li><li>Ensure security systems and communication tools are maintained and operating correctly.</li></ul>9. Administrative Duties:<ul><li>Prepare regular reports on room occupancy, revenue, guest satisfaction, and staff performance.</li><li>Maintain accurate records of room inventories and other relevant data.</li><li>Handle administrative duties as required, including payroll, staffing, and procurement for Room Division operations.</li></ul>Qualifications:<ul><li>Education: A degree in Hospitality Management, Business Administration, or a related field is preferred.</li><li>Experience: At least 3-5 years of experience in hotel management, with a focus on rooms division, front office, or housekeeping.</li><li>Skills:</li><li>Strong leadership and team management abilities.</li><li>Excellent communication, organizational, and multitasking skills.</li><li>Strong understanding of financial management and budgeting.</li><li>Knowledge of Property Management Systems (PMS) and other relevant software.</li><li>Ability to handle customer complaints with tact and diplomacy.</li><li>Certifications: Relevant certifications in hotel management or hospitality operations are a plus (e.g., Certified Hotel Administrator).</li></ul>Job Type: Full-time

Rooms Division Manager (Hotel Exp)

Sofitel

<div>Company Description 
Discover the warm hospitality of Sofitel Dubai The Palm, a luxurious 5-star beachfront resort nested on the East Crescent of the renowned Palm Jumeirah.
Nestled amongst lush greenery on the idyllic shores of the Arabian Gulf, Sofitel Dubai The Palm offers a tropical and relaxing sanctuary, only a short distance away from the vibrant, buzzing metropolis of Dubai.
With touches of French elegance interlaced throughout the resort, we invite guests to enjoy an environment &ldquo;Where life lives&rdquo; and indulge in excellence.
The resort comprises of 360 contemporary guest rooms and suites, 182 serviced apartments, 4 ultra-luxury villas, Sofitel Spa with L&rsquo;Occitane, Fitness Centre, Kids Club and offers a large variety of dining options with 7 restaurants, 5 bars, and lounges. 
Job Description 
<ul><li>
Pre-block rooms for all arrivals based on estimated arrival times, guest preferences, and stay history, focusing on ALL members and VIP guests.</li><li>
Allocate room upgrades fairly based on availability and upsell opportunities, prioritizing preferred rooms for loyal guests.</li><li>
Review and maintain accurate guest profiles in Opera Cloud; ensure all preferences and special requests are recorded and actioned.</li><li>
Ensure all advanced purchases and third-party payments are processed prior to guest arrival.</li><li>
Update Methods of Payment (MOPs) and billing instructions for all arrivals.</li><li>
Communicate with guests via personalized pre-arrival emails or calls to enhance the guest experience.</li><li>
Coordinate with relevant departments to fulfill special requests such as honeymoon setups, feather-free rooms, or VIP arrangements.</li><li>
Record and comply with preferences related to special occasions (birthdays, anniversaries, weddings).</li><li>
Collaborate with Revenue Management and Front Office teams on same-day sales and upsell strategies.</li><li>
Act as the main control point for saleable rooms, working closely with Revenue, Front Desk, Housekeeping, and Engineering.</li><li>
Review arrival reports and liaise with Housekeeping to ensure rooms are properly assigned and ready.</li><li>
Monitor room inventory and availability daily to maximize occupancy and revenue.</li><li>
Manage the timely release of out-of-service and out-of-order rooms after maintenance.</li><li>
Track changes such as early check-outs, late check-outs, room changes, and walk-ins, and communicate updates to Housekeeping.</li><li>
Coordinate group room allocations according to group requirements and preferences.</li><li>
Organize group arrivals and departures in collaboration with Guest Services/Bell, Housekeeping, and Front Desk.</li><li>
Manage group billing arrangements with the Credit Manager and attend group meetings as assigned.</li><li>
Prepare and handle express check-in and check-out when required.</li><li>
Pre-key ALL members and VIP arrivals, ensuring registration cards, key packets, and room keys are ready and functional.</li><li>
Follow up on same-day traces for arriving guests and manage early check-in and late check-out requests based on occupancy.</li><li>
Investigate housekeeping discrepancy reports and action weekly error correction reports.</li><li>
Print daily contingency shift reports and assist with paymaster follow-ups.</li><li>
Monitor guest preferences by actively engaging in communication and acting on requests.</li><li>
Update and follow up on no-show reports and finance-related emails regarding discrepancies or issues.</li></ul> 

Qualifications 
<ul><li>
Previous experience in a Rooms Controller or Front Office role preferred.</li><li>
Strong organizational and communication skills.</li><li>
Proficiency in English is required; additional language skills (e.g., French, German, Russian) are a strong advantage.</li><li>
Familiarity with Opera PMS is an advantage.</li><li>
Ability to multitask and work collaboratively with various departments.</li><li>
High attention to detail and a guest-focused mindset.</li></ul></div>

Rooms Controller

Accor

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Assign room according to guest request and preferences whenever possible.
Pre-register designated guests and prepare key packets.
Organize and coordinate check-in/pre-registration procedures for arriving groups. Review/Track/Accommodate requests for room/check-out changes when possible; communicate status to appropriate staff. Confirm reservations and cancellations. Review out-of-order rooms daily.
Ensure rates match market codes and document exceptions.
Verify and adjust billing for guests.
File guest paperwork or documentation. Set up/process all guest check-ins/check-outs. Activate room keys.
Secure valid payment. Identify any over-commitments. Perform duplicate reservation checks; block rooms. Run daily reports.
Follow up with guests to ensure their requests or problems have been met to their satisfaction. Receive, record, and relay messages accurately, completely, and legibly.
Candidate Profile
Experience<ul><li>
Ideally will have experience in a similar supervisory position within front office department.</li></ul> 
Skills and Knowledge<ul><li>
Strong Communication skills (verbal, listening, writing)</li><li>
Innovative</li><li>
Pro-active and reliable</li><li>
Able to work alone and within a team</li><li>
Problem Solving and Complain Handling</li><li>
Leadership</li><li>
Multi-Tasking</li><li>
Strong organizational and time management skills</li><li>
Opera-Cloud OPERA, Redberry , IMS, GXP, Microsoft Office and other operating systems</li></ul>
Education or Certification<ul><li>
Good level of English essential</li></ul>
Specific Duties
The following are specific responsibilities and contributions critical to the successful performance of the position:<ul><li>
Be familiar with Hotel services, operational hours and ongoing promotions.</li><li>
Have a thorough knowledge of Sofitel JBR Hotel product and services.</li><li>
Have a good knowledge of local area and surrounding facilities. Provide recommendations and direction to guests whenever needed.</li><li>
Check House Count to establish selling strategy for shift, monitoring it regularly during shift and responding to any changes.</li><li>
Ensure Daily Log and all forms of communication are used to full capacity and relevant information is handed over to the next shift throughout the shift and briefings</li><li>
Demonstrate and promote Quality Awareness amongst Front Office team. Seek ways to improve and maintain guest satisfaction scores for all front office sections.</li><li>
Ensure Contingency Reports are regularly printed and filed accordingly.</li><li>
Pre Block VIP and ALL members&rsquo; arrivals taking into account any special requirements.</li><li>
Ensure that all arrivals, departures, no shows, extensions and OPERA related reservation amendments are performed on a timely manner in order to avoid further confusion to all reception associates.</li><li>
Ensure that all concerned departments are informed in regards of room moves, no-shows, early arrivals, special requests, repeat guests or other guest preferences.</li><li>
Follow up the daily arrives with housekeeping department.</li><li>
Be fully aware of Credit Policy and supervise compliance, keeping manager and all concerned departments informed of any possible credit risks.</li><li>
Supervise and arrange all &ldquo;long stay guest&rdquo; reservations. Payments, guarantees, contracts, extensions, outstanding balance and other requirements throughout their stay.</li><li>
Have thorough knowledge of Cashing up procedure.</li><li>
Be familiar and promote ALL Program and encourage all front office associates in order to achieve monthly target.</li><li>
Ensure that all guest requests and information updated in OPERA and communicated to other departments</li><li>
Supervise accurate and thorough Bucket Check.</li><li>
Encourage all associates to keep working areas clean and tidy</li><li>
Have a thorough knowledge of OPERA Cloud, Redberry, IMS and other front office related operational software.</li><li>
Be familiar with all S.O.P.s and L.S.O.P.s relating to the Front Office Operations</li><li>
Participate in the training and development of Front Office Associates and provide training to associates when necessary</li><li>
Be aware of remedial steps to be taken to rectify Housekeeping discrepancies.</li><li>
Support and practice Empowerment within the Front Office</li><li>
Understand all front office sections and their operational requirements.</li><li>
Be able to work shifts around the business needs to assist all front office sections.</li><li>
Be reliever for the / Front office supervisor when needed.</li><li>
Be able to identify and resolve Guests problems and feedback up to the guest satisfaction</li><li>
constructive guest feedback and ensure that all concerned application are filled and concerned departments are informed</li><li>
Have a thorough knowledge of all Emergency Procedures</li><li>
Supervise guest registration and all relevant registration details required by the UAE law.</li><li>
Assuring that all Front Office receptionists are continually updated with hotel rates, packages and discounts</li><li>
Supervising compliance of FO Receptionists in Cash handling procedures to maintain an accurate float.</li><li>
Attend weekly sales and BEO meeting and other front office operational meetings to ensure up to date information within the department.</li><li>
Be security conscious at all times and inform Manager on Duty of anything suspicious.</li><li>
Prepare and ensure timely delivery of daily reports to other departments as well as executive office</li><li>
Perform any reasonable task as requested by the Management.</li><li>
Report to work on time with proper uniform, including name tag. Personal appearance and other grooming standards must comply with the standard of the hotel.</li><li>
Assist in maintenance of bulletin board, or other visual representation, to note any outstanding issues, supply shortages, etc</li><li>
Develop knowledge about frequent guests and their special requests and needs. Ensure the information is updated and maintained in guest profiles accordingly.</li><li>
Utilizing all available resources, follow up on previous shift requests and pending issues.</li><li>
Each associate is expected to carry out, within their capabilities, all reasonable requests by management</li><li>
Be flexible according to the business need</li><li>
Have an excellent approach to customer service</li><li>
Have strong organizational skills; always practice &ldquo;Clean as you go&rdquo;</li><li>
At all times strive to represent Accor/ Sofitel in the most professional, courteous manner.</li><li>
 Be able to perform any additional scope of duties if requested by the Management.</li></ul> 
Additional Information 
Our commitment to Diversity &amp; Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.</div>

Marriott International

<div>Additional Information 
Job Number25146694 
Job CategoryFood and Beverage &amp; Culinary 
LocationMarriott Resort Palm Jumeirah Dubai, Palm West Beach, Palm Jumeirah Road, Dubai, United Arab Emirates, United Arab Emirates 
ScheduleFull Time 
Located Remotely?N 
Position Type Management<div><div> 
JOB SUMMARY 
Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals, then implements plan. 
CANDIDATE PROFILE 
Education and Experience
<ul><li>High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.</li></ul>
OR
<ul><li>2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.</li></ul> 
CORE WORK ACTIVITIES 
Managing Day-to-Day Operations
<ul><li>Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.</li></ul>
<ul><li>Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.</li></ul>
<ul><li>Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.</li></ul> 
Leading Food and Beverage Team
<ul><li>Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.</li></ul>
<ul><li>Encourages and builds mutual trust, respect, and cooperation among team members.</li></ul>
<ul><li>Serves as a role model to demonstrate appropriate behaviors.</li></ul>
<ul><li>Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.</li></ul>
<ul><li>Develops specific goals and plans to prioritize, organize, and accomplish your work.</li></ul>
<ul><li>Ensures and maintains the productivity level of employees.</li></ul>
<ul><li>Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.</li></ul>
<ul><li>Ensures compliance with all food &amp; beverage policies, standards and procedures by training, supervising, follow-up and hands on management.</li></ul>
<ul><li>Ensures compliance with all applicable laws and regulations.</li></ul>
<ul><li>Ensures compliance with food handling and sanitation standards.</li></ul>
<ul><li>Ensures staff understands local, state and Federal liquor laws.</li></ul>
<ul><li>Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.</li></ul>
<ul><li>Establishes guidelines so employees understand expectations and parameters.</li></ul>
<ul><li>Monitors alcohol beverage service in compliance with local laws.</li></ul> 
Ensuring Exceptional Customer Service
<ul><li>Provides services that are above and beyond for customer satisfaction and retention.</li></ul>
<ul><li>Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.</li></ul>
<ul><li>Manages day-to-day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.</li></ul>
<ul><li>Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Empowers employees to provide excellent customer service.</li></ul>
<ul><li>Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.</li></ul>
<ul><li>Handles guest problems and complaints.</li></ul>
<ul><li>Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.</li></ul>
<ul><li>Ensures corrective action is taken to continuously improve service results.</li></ul>
<ul><li>Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.</li></ul>
<ul><li>Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment &amp; invitation to return).</li></ul> 
Managing and Conducting Human Resource Activities
<ul><li>Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.</li></ul>
<ul><li>Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.</li></ul>
<ul><li>Ensures employees are treated fairly and equitably. Strives to improve employee retention.</li></ul>
<ul><li>Ensures employees receive on-going training to understand guest expectations.</li></ul>
<ul><li>Solicits employee feedback, utilizes an &quot;open door&quot; policy and reviews employee satisfaction results to identify and address employee problems or concerns.</li></ul>
<ul><li>Strives to improve service performance.</li></ul>
<ul><li>Ensures recognition is taking place across areas of responsibility.</li></ul> 
Additional Responsibilities
<ul><li>Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.</li></ul>
<ul><li>Analyzes information and evaluating results to choose the best solution and solve problems.</li></ul>
<ul><li>Assists servers and hosts on the floor during meal periods and high demand times.</li></ul>
<ul><li>Recognizes good quality products and presentations.</li></ul>
<ul><li>Supervises daily shift operations in absence of Assistant Restaurant Manager.</li></ul>
<ul><li>Oversees the financial aspects of the department including purchasing and payment of invoices.</li></ul></div><div> 
</div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of &ldquo;Wonderful Hospitality. Always.&rdquo; by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that&rsquo;s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you. 
<div>
</div><div>JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you&rsquo;re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand&rsquo;s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you&rsquo;ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That&rsquo;s The JW Treatment&trade;. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

General Manager - Smoki Moto (Korean National)

<div>Additional Information 
Job Number25143649 
Job CategoryHousekeeping &amp; Laundry 
LocationAl Maha a Luxury Collection Desert Resort &amp; Spa Dubai, Dubai Desert Conservation Reserve, Dubai, United Arab Emirates, United Arab Emirates, 118887 
SchedulePart Time 
Located Remotely?N 
Position Type Non-Management<div><div> 
POSITION SUMMARY
Our jobs aren&rsquo;t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Hotel Cleanliness Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Hotel Cleanliness Expert makes sure the spaces in the hotel help create a great guest experience.
No matter what position you are in, there are a few things that are critical to success &ndash; ensuring a safe workplace, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Hotel Cleanliness Experts &ndash; to get it right for our guests and our business each time.
CRITICAL TASKS
Guest Relations
<ul><li>Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.</li>
<li>Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.</li>
<li>Assist other employees to ensure proper coverage and prompt guest service.</li>
<li>Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (Luxury Collection brand) to resolve issues, delight, and build trust.</li>
</ul>Housekeeping Protocol
<ul><li>Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues.</li>
<li>Respond promptly to requests from guests, Front Desk, or At Your Service requests.</li>
<li>Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.</li>
<li>Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.</li>
<li>Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.</li>
<li>Comply with quality assurance expectations and standards.</li>
<li>Return cart to designated area at the end of shift.</li>
<li>Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room.</li>
<li>Fold cleaned linen into designated size, either by hand or using folding machine.</li>
<li>Post caution signs (e.g., wet floor signs) to limit traffic when necessary.</li>
<li>Perform other reasonable duties as requested.</li>
<li>Support the sustainability program of the property to protect our environment and to achieve the green key certification, as HK cleanliness expert/supervisor, segregate empty water bottles/cans, pack separately and communicate with manager to arrange logistic etc.</li>
<li>Sanitize Buggy and load supplies, chemicals, linens, as needed and HK buggy service schedule to follow up.</li>
<li>Comply with quality assurance expectations, carryout ABC of HK/RPM deep cleaning of floor tiles /carpets shampooing, maintain LC brand standards to keep up GSS cleanliness score.</li>
<li>Follow the hotel lost &amp; found procedures and all found items to inform the HK supervisor or manager immediately for DP L&amp;F portal registration.</li>
<li>In alignment with the global standards on electrostatic spraying, as a hotel cleanliness expert/supervisor you are responsible for using spraying followed by CTC Module 9 training in MyLearning.</li>
<li>Ensure to follow the CTC procedures and update the checklist on a daily bases.</li>
<li>Compliant with the protocols for servicing a guestroom with a known/presumed COVID guest Please refer to the Global COVID-19 protocols and continent guideline for specific requirements During Stay and Upon Departure to follow CTC</li>
</ul>Guest Rooms, Villas, and Suites
<ul><li>Check that all appliances are present in the room and in working order (e.g., hair dryer, TV, remote, microwave).</li>
<li>Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.</li>
<li>Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).</li>
<li>Enter guest rooms following procedures for gaining access, such as knocking three times, saying &ldquo;Housekeeping,&rdquo; and ensuring vacancy before entering.</li>
<li>Limit access to guest rooms while cleaning by following departmental procedures.</li>
<li>Remove trash, dirty linen, and room service items from room and balcony/patio.</li>
<li>Replace dirty linens (e.g., sheets, pillowcases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.</li>
<li>Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.</li>
<li>Report missing hotel/resort property and damages to room to manager/supervisor.</li>
</ul>Public and Employee Spaces
<ul><li>Clean public and employee restrooms and showers, including stocking bathroom with adequate paper goods and soap, cleaning all surfaces, and emptying trash.</li>
<li>Clean glass (e.g., windows, mirrors) in public and employee areas by removing dust, spots, and smears.</li>
<li>Clean floor surfaces in public or employee space using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).</li>
<li>Dust surfaces in assigned area, including furniture, fixtures, woodwork, pictures, public or house phones, fire extinguisher boxes, exit signs, and air vents.</li>
<li>Empty trash containers, ashtrays, and ash urns in public areas into proper containers for recycling or disposal.</li>
<li>Inspect condition of furniture for tears, rips, and stains and report damages to manager/supervisor.</li>
<li>Clean and maintain lights by wiping lamps, light fixtures, and light switches, checking that they are in proper working condition, and reporting burnt-out bulbs.</li>
</ul>Communication
<ul><li>Speak to guests and co-workers using clear, appropriate and professional language.</li>
<li>Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.</li>
<li>Support all co-workers and treat them with dignity and respect.</li>
</ul>Safety and Security
<ul><li>Complete appropriate safety training and certifications to perform work tasks.</li>
<li>Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment.</li>
<li>Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor.</li>
<li>Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.</li>
<li>Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc., including using Material Safety Data Sheets (MSDS). Follow any local Training requirements &amp; Guidance</li>
<li>Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).</li>
<li>Maintain awareness of undesirable persons on property premises.</li>
<li>Support all co-workers and treat them with dignity and respect.</li>
</ul>Policies and Procedures
<ul><li>Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.</li>
<li>Follow company and department policies and procedures.</li>
<li>Perform other reasonable job duties as requested by Supervisors.</li>
<li>Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.</li>
<li>Protect the privacy and security of guests and coworkers.</li></ul> 
CRITICAL COMPETENCIES<div> 
<div><div><div>Interpersonal Skills
<ul><li>Customer Service Orientation</li>
<li>Team Work</li>
<li>Diversity Relations</li></ul></div> 
<div>Personal Attributes
<ul><li>Safety Orientation</li>
<li>Presentation</li>
<li>Dependability</li>
<li>Integrity</li>
<li>Positive Demeanor</li></ul></div> 
</div> 
</div></div></div><div></div>At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels &amp; Resorts, with over 120 properties in more than 35 countries, offers the promise of authentic experiences that evoke lasting, treasured memories. Our more than 100 years of experience, beginning in 1906 under the Italian CIGA brand &ndash; a collection of Europe's most celebrated and iconic properties &ndash; serves as a solid foundation as we continuously evolve to exceed the desires of the luxury traveler. 
<div>
 
From legendary palaces and remote retreats to timeless modern classics, each luxury hotel and resort is a unique and cherished expression of its locale &ndash; a portal to the destination&rsquo;s cultural charms and treasures. If you are someone with an appreciation for evocative storytelling, a keen interest and passion for this destination's heritage, and a desire to deliver genuine, personalized, and anticipatory hospitality, then we invite you on our journey. In joining The Luxury Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.</div></div></div>

Hotel Cleanliness Expert (Room Attendant)

Fairmont Hotels & Resorts

<div>
 
 Company Description
 
 
 
 Fairmont The Palm is a luxury, world-class resort located on the iconic Palm Jumeirah Island in Dubai. The hotel features 391 guest rooms and suites with dedicated Fairmont Gold rooms and lounge. A total of 11 food and beverage outlets on property offer international dining options including Michelin Guide recommended 2022 and 2023 Little Miss India, Frevo - Brazilian Churrasco experience, Seagrill Bistro, Ba Restaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room, Vuvuzela and others. Fairmont The Palm also features an expansive pool and beach area with a health club, Serenity Spa Dubai - The Art Of Well Being and the Fairmont Falcons Kids&rsquo; Club.
 
 
 
 Job Description
 
 
 
 <ul>
 <li>
 Execute the daily functions of arrival and departure for guests in a manner keeping with the Fairmont Service Promise and the guests.
 </li>
 <li>
 Adheres to and executes all job task checklist points.
 </li>
 <li>
 Perform registration process by obtaining data from guest and by observing the established guidelines.
 </li>
 <li>
 Review all Group Resumes, VIP reports, daily business reports.
 </li>
 <li>
 Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
 </li>
 <li>
 Comply at all times with Accor standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.
 </li>
 <li>
 Cash handling and credit processing as required, to include Gift Card redemption.
 </li>
 <li>
 To support the Concierge or Telephone Operator as required.
 </li>
 <li>
 Resolve guest complaints or otherwise follow up with manager.
 </li>
 <li>
 Review room queue and work with Housekeeping to expedite turnover.
 </li>
 <li>
 Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.
 </li>
 <li>
 Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department.
 </li>
 <li>
 Post applicable charges for late check-outs requests.
 </li>
 <li>
 Perform daily &ldquo;bucket check report&rdquo; against guest folio ensuring that charges are accurately posted and support receipts are properly filed/attached.
 </li>
 <li>
 Ensure that one&rsquo;s cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.
 </li>
 <li>
 Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security.
 </li>
 <li>
 Ensure proper handling and documentation of guest&rsquo;s valuables being secured in hotel safe deposit box.
 </li>
 <li>
 Drive and champion ALL loyalty program.
 </li>
 <li>
 Drive FO Up selling program.
 </li>
 <li>
 Be familiar with hotel services and promotions and promote them.
 </li>
 <li>
 Use Royal Service Manager as the main method of communication throughout the department as required for communication.
 </li>
 <li>
 Take and deliver accurate and timely guest messages.
 </li>
 <li>
 Respond to queries positively.
 </li>
 <li>
 Follow department policies, procedures and service standards, including all safety policies.
 </li>
 <li>
 Other tasks as assigned.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Passion for guest service.
 </li>
 <li>
 Excellent written and verbal communication, interpersonal and leadership skills.
 </li>
 <li>
 Highly organized, results-oriented with the ability to be flexible and work well under pressure.
 </li>
 <li>
 Degree or Diploma in Hospitality Management is an asset.
 </li>
 <li>
 Fluency in English, and at least one additional language
 </li>
 <li>
 Minimum of 1 year previous Hotel experience is an asset.
 </li>
 <li>
 Must have the ability to handle a multitude of tasks and Guest requests.
 </li>
 <li>
 Knowledge of Property Management System such as Opera is an asset.
 </li>
 <li>
 Ability to work independently and prioritize responsibilities.
 </li>
 <li>
 Experience with a Hotel loyalty program an asset.
 </li>
 <li>
 Computer proficiency in a Windows environment (Word, Excel, PowerPoint).
 </li>
 </ul>
</div>

Front Desk Agent

Al Habtoor Palace

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Preferences information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists. Complete cashier and closing reports. Supply guests with directions and property information. Accommodate guest requests, contacting appropriate staff if necessary. Follow up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and charges. Balance and drop receipts. Count and secure bank at beginning and end of shift. Obtain manual authorizations and follow all Accounting procedures. Notify Loss Prevention/Security of any guest reports of theft. Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Ensure adherence to quality standards. Enter and locate information using computers/POS systems. Perform other reasonable job duties as requested by Supervisors.Candidate Profile<ul><li>At least 2 years&rsquo; previous experience with Opera PMS and/or in a senior role position of Front Office position.</li><li>Team player &ndash; able to work under pressure &ndash; open to all cultures &ndash; Anxious to learn</li><li>Preferred Hotel Management School Certificate/ Studies in Tourism or Customer Service Industry.</li></ul>Job Type: Full-time

Front Office Supervisor

Explore 4719+ Room service manager in Dubai this September. Find roles across top companies and apply now to boost your career.

4719 room service manager jobs IN Dubai

Rooms Division Manager (Hotel Exp)

Rooms Controller

Rooms Controller

General Manager - Smoki Moto (Korean National)

Hotel Cleanliness Expert (Room Attendant)

Front Desk Agent

Front Office Supervisor