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HR Force International

Job Summary: 
We are seeking a Product Support Engineer to join our dynamic Product Support Team. The ideal candidate will act as the technical bridge between our clients, internal engineering, and product teams — ensuring seamless product performance, issue resolution, and customer satisfaction.
 
Key Responsibilities: 
<ul>
<li>Serve as the first line of technical support for our SaaS products, handling client queries and incidents efficiently.</li>
<li>Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.</li>
<li>Collaborate with Product and Engineering teams to identify, replicate, and escalate critical product bugs.</li>
<li>Conduct root cause analysis and provide permanent resolutions or documented workarounds.</li>
<li>Assist clients with configuration, deployment, and performance optimization of our products.</li>
<li>Document support cases, known issues, and resolutions in the internal knowledge base.</li>
<li>Maintain SLA adherence and ensure timely communication with clients.</li>
</ul>
Participate in product improvement discussions based on client feedback and recurring issues.
 
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</li>
<li>1–3 years of experience in technical or product support roles (preferably in SaaS, FinTech, or software companies).</li>
<li>Strong understanding of APIs, JSON, RESTful services, and web technologies.</li>
<li>Experience with Postman, log analysis, or basic debugging tools.</li>
</ul>

Technical Support Engineer

Job Summary: 
We are seeking a Application Support Engineer to join our dynamic Product Support Team. The ideal candidate will act as the technical bridge between our clients, internal engineering, and product teams — ensuring seamless product performance, issue resolution, and customer satisfaction.
 
Key Responsibilities: 
Serve as the first line of technical support for our SaaS products, handling client queries and incidents efficiently.
 Troubleshoot and resolve complex technical issues related to APIs, integrations, and backend services.
 Collaborate with Product and Engineering teams to identify, replicate, and escalate critical product bugs.
 Conduct root cause analysis and provide permanent resolutions or documented workarounds.
 Assist clients with configuration, deployment, and performance optimization of our products.
 Document support cases, known issues, and resolutions in the internal knowledge base.
 Maintain SLA adherence and ensure timely communication with clients.
 Participate in product improvement discussions based on client feedback and recurring issues.
 
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or a related field.</li>
<li>1–3 years of experience in technical or product support roles (preferably in SaaS, FinTech, or software companies).</li>
<li>Strong understanding of APIs, JSON, RESTful services, and web technologies.</li>
<li>Experience with Postman, log analysis, or basic debugging tools.</li>
</ul>

Application Support Engineer

Programmers Force

About Us: Programmers Force is a leading SaaS-based Fintech and RegTech product company, delivering innovative solutions such as Shufti Pro and AML Watcher to clients worldwide. Our mission is to provide cutting-edge compliance, KYC, and fraud prevention solutions that empower global businesses.We are seeking a Senior Product Support Engineer to join our growing team. This role is crucial for ensuring seamless product adoption, troubleshooting complex issues, and delivering a world-class customer experience. The ideal candidate will have strong technical expertise, excellent problem-solving skills, and a passion for supporting enterprise SaaS products.Key Responsibilities:<ul><li>Act as the primary escalation point for advanced product support cases from clients and internal teams.</li><li>Provide technical assistance and guidance on SaaS-based Fintech products (KYC, AML, and Compliance tools).</li><li>Troubleshoot complex product, API, and integration issues, ensuring timely resolution and customer satisfaction.</li><li>Collaborate with product, engineering, and QA teams to identify, reproduce, and resolve product-related issues.</li><li>Mentor and guide junior support engineers in handling customer cases effectively.</li><li>Document solutions, create technical knowledge base articles, and contribute to process improvements.</li><li>Ensure SLAs are met and maintain high CSAT/NPS scores by delivering excellent customer support.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, or related field.</li><li>4&ndash;6 years of experience in Product Support / Technical Support Engineering, preferably in SaaS or Fintech products.</li><li>Strong knowledge of APIs, web technologies (REST, JSON, Postman, cURL), and system integrations.</li><li>Experience working with Linux/Windows servers, databases (MySQL, MongoDB, or PostgreSQL).</li><li>Familiarity with cloud platforms (AWS, Azure, or GCP) is a plus.</li><li>Excellent troubleshooting, analytical, and communication skills.</li><li>Strong customer-oriented mindset with the ability to manage enterprise-level clients.</li></ul>Job Type: Full-timePay: Rs125,000.00 - Rs250,000.00 per monthWork Location: In person

Senior Product Support Engineer

We are a leading SaaS fintech product-based company serving clients worldwide. Our flagship products include identity verification and compliance solutions used by global enterprises. We are looking for motivated Trainee Product Support Engineers who are eager to learn, grow, and contribute to providing world-class product support to our clients.Key Responsibilities<ul><li>Assist in resolving customer issues related to our SaaS products via email, chat, or ticketing system.</li><li>Learn and understand product functionality, features, and integrations to provide accurate support.</li><li>Collaborate with senior support engineers and product teams to troubleshoot and escalate technical issues.</li><li>Document support cases, solutions, and best practices for internal knowledge sharing.</li><li>Participate in product training sessions to enhance product and domain knowledge.</li><li>Gather feedback from customers and share insights with product and engineering teams.</li><li>Ensure timely follow-ups with clients to provide resolution and maintain satisfaction.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Computer Science, Software Engineering, IT, or related field (fresh graduates are encouraged to apply).</li><li>Basic understanding of SaaS products, APIs, and web technologies.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent written and verbal communication skills in English.</li><li>Ability to work in shifts (if required) and under pressure in a fast-paced environment.</li><li>Eagerness to learn and develop technical as well as customer-facing skills.</li></ul>Preferred Skills (Good to Have)<ul><li>Familiarity with ticketing tools (e.g., Jira, Zendesk, Freshdesk).</li><li>Knowledge of SQL, REST APIs, or scripting basics (Python, JavaScript).</li><li>Previous internship or project experience in customer support or IT.</li></ul>Job Type: FresherWork Location: In person

Trainee Product Support Engineer

Key Responsibilities: 
<ul>
<li>Act as a primary technical contact for product support issues.</li>
<li>Troubleshoot, diagnose, and resolve software, integration, and configuration problems.</li>
<li>Collaborate with engineering and QA teams to escalate and resolve critical issues.</li>
<li>Document solutions, create knowledge base articles, and improve support processes.</li>
<li>Monitor system performance, conduct root cause analysis, and recommend product improvements.</li>
<li>Handle client communication, provide timely updates, and ensure SLAs are met.</li>
<li>Work closely with product and development teams for feature requests and enhancements.</li>
</ul>
Requirements: 
<ul>
<li>Bachelor’s degree in Computer Science, Software Engineering, or related field.</li>
<li>2–4 years of experience in product/application support (preferably SaaS-based).</li>
<li>Strong troubleshooting skills in Linux environments, databases (MySQL/PostgreSQL), and APIs.</li>
<li>Familiarity with web technologies, RESTful services, and cloud environments.</li>
<li>Experience with ticketing & project management tools (ClickUp, Jira, Zendesk).</li>
<li>Excellent communication skills for handling technical and non-technical stakeholders.</li>
<li>Ability to work in a fast-paced, global product-based environment.</li>
</ul>

Mid-Level Product Support Engineer

DevTech Fusion

Job description:The TalentBeacon is pleased to bring an exciting and high reward career opportunity at our partner company, DevTech Fusion!Position: IT Sales EngineerLocation: Lahore, PakistanExperience Required: Minimum 2 Years in IT SalesIndustry: Information Technology (SaaS, Product Development, Cyber Security Solutions)About the Role: We are seeking a dynamic and results-driven IT Sales Engineer to join our team in Lahore. The ideal candidate will have a proven track record of building and managing a Sales Pipeline, presenting IT solutions, and closing deals in the local market. This role requires a blend of technical knowledge, communication skills, and business acumen to effectively engage with clients and deliver value-driven IT solutions.Key Responsibilities<ul><li>Develop, manage, and expand the sales pipeline in the Lahore market.</li><li>Identify, qualify, and pursue business opportunities for IT Product Development (ERP, POS, Accounting, SaaS, Custom Software, Mobile Apps, etc.).</li><li>Conduct initial client presentations and demos to explain technical solutions in a business-friendly manner.</li><li>Actively promote and sell Cyber Security solutions, including firewalls, endpoint security, and network protection.</li><li>Collaborate with the technical and product teams to align solutions with client requirements.</li><li>Meet and exceed monthly/quarterly sales targets through proactive prospecting and client engagement.</li><li>Maintain accurate records of leads, opportunities, and customer interactions using CRM tools.</li><li>Stay updated with emerging IT technologies and market trends, particularly in SaaS and Cyber Security.</li><li>Build and maintain strong, long-term customer relationships.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Computer Science, IT, Business Administration, or related field.</li><li>Minimum 2 years of proven sales experience in IT solutions (SaaS / Product Development / Cyber Security).</li><li>Strong understanding of IT product lifecycle, SaaS models, and Cyber Security solutions. Excellent presentation, negotiation, and communication skills.</li><li>Ability to translate technical features into business benefits. Strong local market knowledge and existing sales pipeline in Lahore.</li><li>Self-motivated, target-driven, and capable of working independently.</li></ul>Preferred Skills:<ul><li>Experience with CRM tools (Clickup, Zoho, etc.).</li><li>Familiarity with cloud platforms (AWS, Azure, GCP).</li><li>Prior exposure to SMEs, enterprise clients, or government IT procurement.</li></ul>What We Offer:<ul><li>Competitive salary plus sales incentives/commissions.</li><li>Opportunity to work with cutting-edge IT solutions &amp;amp; cyber security products.</li><li>Professional growth in a rapidly scaling company.</li><li>Collaborative and innovation-driven work environment.</li></ul>Apply today!Job Type: Full-timeApplication Question(s):<ul><li>Have you completed your Bachelor's Degree?</li><li>Do you have experience building and managing sales pipeline?</li><li>How much experience do you have in IT sales?</li><li>Are you comfortable commuting to the job's location?</li></ul>Work Location: In person

IT Sales Engineer

About UsWe are a leading SaaS fintech product-based company serving global clients with innovative solutions in identity verification, compliance, and AI-driven technologies. We are seeking a highly skilled Senior Full Stack Software Engineer with strong expertise in Laravel, Node.js, and React.js to join our growing engineering team.Key Responsibilities<ul><li>Design, develop, and maintain scalable SaaS applications using Laravel, Node.js, and React.js.</li><li>Write clean, efficient, and maintainable code following industry best practices.</li><li>Architect and implement secure APIs and microservices.</li><li>Optimize application performance, security, and scalability.</li><li>Collaborate with cross-functional teams including product managers, designers, and QA.</li><li>Mentor junior developers and conduct code reviews to ensure code quality.</li><li>Troubleshoot, debug, and resolve complex technical issues in production.</li><li>Stay updated with emerging technologies to propose improvements.</li></ul>Requirements<ul><li>Bachelor&rsquo;s/Master&rsquo;s degree in Computer Science, Software Engineering, or related field.</li><li>5+ years of hands-on experience in full-stack development.</li><li>Strong expertise in Laravel (PHP) and Node.js (JavaScript/TypeScript) for backend development.</li><li>Proficiency in React.js for frontend development.</li><li>Experience with RESTful APIs, GraphQL, and third-party integrations.</li><li>Solid understanding of database systems (MySQL/PostgreSQL, MongoDB).</li><li>Familiarity with cloud platforms (AWS, GCP, Azure) and CI/CD pipelines.</li><li>Knowledge of Git, Docker, and microservices architecture.</li><li>Strong problem-solving and analytical skills.</li><li>Excellent communication and leadership abilities.</li></ul>Preferred Skills (Good to Have)<ul><li>Experience with unit testing and automated testing frameworks.</li><li>Exposure to Agile/Scrum methodologies.</li><li>Knowledge of DevOps practices and containerization.</li><li>Prior experience working on SaaS or fintech products.</li></ul>Job Type: Full-timeWork Location: In person

Senior Full Stack Software Engineer (Laravel / Node.js / React.js)

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