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sales advisor

LGTC Recruitment

About the RoleWe are seeking a dynamic and customer-oriented Sales Advisor to join our Elite Yacht Division. The ideal candidate will serve as the first point of contact for customers interested in purchasing yachts, providing expert guidance, professional consultation, and a premium buying experience.This role requires a blend of sales expertise, technical knowledge, and exceptional relationship-building skills to deliver outstanding service to high-profile clients while achieving sales targets and upholding the company&rsquo;s luxury brand standards.Key Responsibilities<ul><li>Greet customers professionally and identify their yacht preferences and requirements.</li><li>Present and explain yacht models, features, specifications, and performance capabilities.</li><li>Prepare detailed quotations, proposals, and financing options as needed.</li><li>Conduct yacht demonstrations and participate in test sails or viewings when required.</li><li>Follow up with potential and existing clients to generate leads, build relationships, and close sales.</li><li>Coordinate with technical, service, and delivery teams to ensure smooth yacht handovers.</li><li>Upsell additional services such as insurance, extended warranties, and accessories.</li><li>Maintain accurate customer records, CRM data, and sales documentation.</li><li>Handle customer inquiries, feedback, and complaints with professionalism and discretion.</li><li>Meet and exceed monthly and annual sales targets in line with company goals.</li></ul>Qualifications and Skills<ul><li>Diploma or Bachelor&rsquo;s degree in Business, Marketing, Automotive, or Marine Engineering (preferred).</li><li>Minimum 2&ndash;3 years of experience in sales within the automotive, marine, or luxury goods industry.</li><li>Proven track record in achieving sales targets and building strong client relationships.</li><li>Excellent communication, presentation, and interpersonal skills.</li><li>Strong technical understanding of yachts, specifications, and customization options.</li><li>Highly organized with exceptional attention to detail.</li><li>Proficient in Microsoft Office Suite and CRM systems.</li><li>Ability to work independently while collaborating effectively with team members.</li></ul>Requirements<ul><li>Transferable residency (VISA 18 Regular).</li><li>Physically fit and able to work in a dynamic, customer-facing environment.</li><li>Age not more than 40 years old.</li><li>Prior experience handling VIP or high-net-worth clientele is an advantage.</li></ul>Key Success Factors<ul><li>Deep Product Knowledge: Confidently present and explain yacht features and specifications.</li><li>Client Relationship Management: Build long-term trust and maintain continuous post-sale support.</li><li>Luxury Sales Expertise: Deliver a consultative, personalized experience for elite customers.</li><li>Professional Communication: Exhibit strong presentation and negotiation skills.</li><li>Market Awareness: Stay informed about market trends, competitors, and new leads.</li><li>Follow-Up Discipline: Maintain timely communication and accurate CRM documentation.</li><li>Customer-Centric Mindset: Tailor solutions to client preferences with discretion and care.</li><li>Integrity &amp; Professionalism: Represent the brand with honesty and confidentiality.</li></ul>Behavioral Competencies<ul><li>Demonstrates exceptional customer focus and service orientation.</li><li>Communicates confidently and adjusts style to suit diverse clientele.</li><li>Maintains professional grooming and luxury brand presence.</li><li>Collaborates effectively with marketing, operations, and service teams.</li><li>Exhibits adaptability to shifting priorities and market changes.</li><li>Handles customer concerns with composure and professionalism.</li><li>Upholds company values, ethics, and confidentiality at all times.</li></ul>Career Growth and Development<ul><li>Skill Enhancement: Ongoing training in luxury sales techniques, customer engagement, and negotiation.</li><li>Leadership Pathways: Opportunity to progress into Senior Sales Advisor, Team Leader, or Sales Manager roles.</li><li>Exposure to Elite Clientele: Engage directly with high-net-worth clients and luxury market events.</li><li>Cross-Functional Opportunities: Transition into related roles such as Marketing, Client Relations, or Business Development.</li><li>Performance Recognition: Commission-based incentives, awards, and internal recognition programs.</li><li>Professional Development: Company-sponsored participation in marine industry training and international exhibitions.</li></ul>Job Type: Full-timePay: KD300.000 per month

Sales Advisor

Tarjama&

<div>Job Purpose:
As our Presales Consultant, you will act as a trusted advisor to customers and prospects, bridging the gap
between business needs and Arabic.AI solutions. This role will be responsible for understanding client
requirements, designing AI-driven solutions, delivering tailored demonstrations, and supporting the sales cycle
with deep technical and functional expertise. You will also collaborate closely with Account Executives, Product,
and Delivery teams to ensure successful solution adoption, customer satisfaction, and revenue growth.
Requirements
Main Responsibilities:
Sales Support<ul>
<li>Support the Sales team in RFP/RFI responses, proposal preparation, and pricing strategies by providing technical expertise, product insights, and customized solutions tailored to client requirements.</li>
<li>Articulate competitive differentiation, value proposition, and ROI of Arabic.AI offerings.</li>
<li>Build and maintain strong relationships with key customers and stakeholders, serving as a trusted technical advisor throughout the sales cycle.</li>
</ul>Solution Design &amp; Demonstration<ul>
<li>Translate client needs into solution architectures using Arabic.AI products, including AI Agents, Apps, Tarjama&amp; products, Screens, Content Lab, and Arabic.AI Academy.</li>
<li>Build and deliver compelling product demonstrations, proof-of-concepts (POCs), and tailored solution</li>
<li>proposals.</li>
</ul>Client Engagement &amp; Discovery<ul>
<li>Engage with clients to understand their business challenges, objectives, and technical environments.</li>
<li>Conduct discovery workshops, requirement gathering, and solution scoping sessions.</li>
</ul>Technical Documentation &amp; Analysis
<ul><li>Create and maintain technical documentation, including product datasheets, and other collateral.</li>
<li>Collect data from the company&rsquo;s departments to prepare technical documents and prepare the different parts of a tender including technical solution writing, project team, methodologies &amp; Compliance matrix etc.
</li><li>Communicate solutions architecture to customers, third parties, and project teams.
</li><li>Proactively scope the technical solution required to address Client/RFP requirements, including compliance.</li>
</ul>Market Insights &amp; Trends &middot;
<ul><li>Stay updated on industry trends and competitors' offerings, providing insights to the Commercial team.
</li><li>Collect and provide feedback to the product development team based on clients' interactions and market demands.
</li><li>Represent Arabic.AI at industry events, webinars, and client workshops.
</li></ul>Cross-Functional Collaboration
<ul><li>Collaborate with cross-functional teams, including Product Management and Commercial teams, to ensure alignment on product messaging, positioning, and customer needs.
</li><li>Collaborate with the Bidding team to analyze and understand the requirements of customers as detailed in the tendering specifications (RFPs/RFIs/RFQs).
</li><li>Collaborate with the Marketing to refine collateral (data sheets, presentations, case studies).</li>
</ul>Qualifications:
<ul><li>A bachelor's degree in computer science, Business information systems, or any related field.</li>
<li>At least 2 years of experience in a presales, solution consulting, or technical sales role in (AI, SaaS, Cloud, or Enterprise Solutions is preferred.</li>
<li>Strong understanding of AI technologies, NLP, and enterprise SaaS/cloud solutions.</li>
<li>Experience in building POCs, solution architecture, and integrating AI/LLM-based applications.</li>
<li>Proven experience with CRM systems, preferably Salesforce.</li>
<li>Quick learner who can adapt to new technologies and processes rapidly.</li>
<li>Experience in customer-facing roles, including conducting product demonstrations, needs assessments, and presentations to potential clients.</li>
<li>Strong consultative approach with the ability to understand complex technical concepts and translate them into customer-friendly language.</li>
<li>Proven track record of working collaboratively in cross-functional teams.</li>
<li>Excellent analytical and problem-solving skills.</li>
<li>Demonstrated interest in AI and language technology products.</li>
<li>Excellent communication and presentation skills, both written and verbal.</li>
<li>Excellent level of proficiency with MS Office Project, Excel, Visio, PowerPoint, and SharePoint.</li>
<li>Familiarity with Microsoft Azure, AWS, or GCP platforms is a plus.</li>
<li>Excellent command of both spoken and written English and Arabic.</li></ul></div>

Presales Consultant

Trafalgar Luxury Group

<div>
 
 As a Client Advisor, you will be an integral part of our retail team, providing exceptional customer service and contributing to the overall success of our store. Your main objective will be to assist customers, drive sales, and maintain a positive shopping experience for all patrons.
 
 
 
 
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Offering product information and guidance to the Customers in the stores.
 </li>
 <li>
 Understand customer needs and preferences to effectively recommend products or services that meet their requirements.
 </li>
 <li>
 Demonstrate in-depth knowledge of the products or services offered, including features, benefits, and usage.
 </li>
 <li>
 Build customer Data base and follow-up with the VIP customers.
 </li>
 <li>
 Maintain a clean and organized store environment, including restocking shelves and arranging merchandise displays.
 </li>
 <li>
 Process transactions accurately using the point-of-sale (POS) system, handling cash, credit cards, and other payment methods.
 </li>
 <li>
 Address customer inquiries, concerns, and complaints in a professional and timely manner, seeking assistance from management when necessary.
 </li>
 <li>
 Collaborate with team members to achieve sales targets and contribute to the overall success of the store.
 </li>
 <li>
 Stay updated on current promotions, sales campaigns, and product launches to effectively communicate this information to customers.
 </li>
 <li>
 Participate in ongoing training and development programs to enhance product knowledge and sales skills.
 </li>
 <li>
 Managing after sales service
 </li>
 </ul>
 
 
 
 
 
 Qualifications and Requirements
 
 
 <ul>
 <li>
 Excellent communication skills in Arabic and English.
 </li>
 <li>
 Previous experience in luxury retail sales (preferably in luxury watches and Jewelry) with a focus on VIP customer handling and customer service.
 </li>
 <li>
 Strong interpersonal skills with a customer-centric mindset.
 </li>
 <li>
 Ability to multitask and perform efficiently in a fast-paced environment.
 </li>
 <li>
 Proficiency in basic math and experience using a point-of-sale (POS) system.
 </li>
 <li>
 Flexibility to work varied schedules, including evenings, weekends, and holidays.
 </li>
 <li>
 Positive attitude, self-motivated, and a team player.
 </li>
 <li>
 High school diploma or equivalent required; additional education or certifications are a plus.
 </li>
 </ul>
 
 
</div>

Client Advisor (Watches & Jewelry)

Al Mulla Group

<div>
 
 
 Responsibilities
 
 
 
 
 
 
 1. Customer Engagement:
 
 <ul>
 <li>
 Greet and welcome customers in a professional and friendly manner.
 </li>
 <li>
 Listen to customer concerns and inquiries, ensuring a thorough understanding of their vehicle's issues.
 </li>
 <li>
 Provide detailed information on service options, pricing, and timelines to assist customers in making informed decisions.
 </li>
 </ul>
 
 
 
 
 2. Service Scheduling:
 
 <ul>
 <li>
 Schedule appointments for vehicle service, maintenance, and repairs.
 </li>
 <li>
 Coordinate with the service department to ensure timely completion of work orders.
 </li>
 <li>
 Communicate with customers to keep them informed about the progress of their vehicles.
 </li>
 </ul>
 
 
 
 
 3. Technical Knowledge:
 
 <ul>
 <li>
 Possess a strong understanding of Mercedes-Benz vehicles, including their features, maintenance requirements, and repair procedures.
 </li>
 <li>
 Collaborate with technicians to accurately diagnose vehicle issues and recommend necessary repairs.
 </li>
 <li>
 Explain technical information to customers in an understandable manner.
 </li>
 </ul>
 
 
 
 
 4. Documentation and Record-Keeping:
 
 <ul>
 <li>
 Maintain accurate service records, including customer information, service history, and vehicle details.
 </li>
 <li>
 Prepare invoices and explain charges to customers.
 </li>
 <li>
 Process warranty claims and paperwork efficiently.
 </li>
 </ul>
 
 
 
 
 5. Customer Satisfaction:
 
 <ul>
 <li>
 Ensure the highest level of customer satisfaction by addressing any concerns or issues promptly and professionally.
 </li>
 <li>
 Follow up with customers after service to gather feedback and address any additional needs.
 </li>
 </ul>
 
 
 
 
 6. Sales and Upselling:
 
 <ul>
 <li>
 Identify opportunities to upsell additional services or products, such as maintenance packages, accessories, or extended warranties.
 </li>
 <li>
 Promote special promotions and service packages to customers.
 </li>
 </ul>
 
 
 
 
 
 Educational Qualification
 
 
 <ul>
 <li>
 High school diploma or equivalent completion; post-secondary education in automotive technology or related field is plus.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Years of Experience: 2 - 3 Years
 </li>
 <li>
 Field of Experience: Previous experience as a service advisor in automotive repair or bodyshop environment, with strong preference for Mercedes Bens or luxury vehicle is preferred
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Exceptional communication and interpersonal skills
 </li>
 <li>
 Strong technical knowledge of Mercedes Bens vehicles and their system
 </li>
 <li>
 Proficient in computer software and systems for scheduling and record keeping
 </li>
 <li>
 Excellent problem solving and decision making abilities
 </li>
 <li>
 Customer focused with commitment to providing a superior customer experience
 </li>
 <li>
 Ability to work effectively in a fast paced, team oriented environment
 </li>
 <li>
 Strong sales and negotiation skills
 </li>
 <li>
 Details oriented and organized with high level of accuracy
 </li>
 <li>
 Familiarity with Mercedes Benz warranty and service policies
 </li>
 </ul>
 
 
 
 
 
 Job Remarks
 
 
 <ul>
 <li>
 Preferred Language: English, Arabic
 </li>
 <li>
 Job Country: Kuwait
 </li>
 <li>
 Duty Shift / Timings: One Shift (Rotational) - 9:00 am to 06:00 pm / 8:00 am to 05:00 pm
 </li>
 </ul>
 
 
</div>

Service Advisor - Mercedes Benz

About the RoleWe are seeking a customer-focused and technically knowledgeable Service Advisor to join our team. The Service Advisor serves as the key liaison between customers and the service department, ensuring that vehicle concerns are accurately identified, service recommendations are clearly communicated, and high-quality customer care is maintained throughout the service process.This role is ideal for professionals who are passionate about automotive service excellence, customer satisfaction, and operational efficiency in a fast-paced environment.Key Responsibilities<ul><li>Greet customers professionally and assess their vehicle service needs.</li><li>Open and manage job cards/work orders accurately using service management systems.</li><li>Provide detailed cost estimates, explain repair options, and obtain customer approvals.</li><li>Coordinate with technicians to ensure timely and accurate service completion.</li><li>Monitor repair progress and proactively update customers on job status.</li><li>Review completed repairs with customers, ensuring satisfaction before delivery.</li><li>Handle warranty claims, customer inquiries, and complaints with professionalism.</li><li>Promote additional maintenance services or products when appropriate.</li><li>Maintain detailed service records, reports, and compliance documentation.</li><li>Uphold company policies, manufacturer standards, and safety regulations.</li></ul>Qualifications and Skills<ul><li>Diploma or Bachelor&rsquo;s Degree in Automotive Technology, Mechanical Engineering, or a related field.</li><li>2&ndash;3 years of experience as a Service Advisor in an automotive dealership or service center.</li><li>Strong customer service orientation with excellent communication skills.</li><li>Solid technical knowledge of vehicle systems and maintenance processes.</li><li>Ability to explain complex technical issues in simple, customer-friendly language.</li><li>Proficient in Microsoft Office Suite and service management systems.</li><li>Highly organized, detail-oriented, and capable of multitasking.</li><li>Problem-solving ability and proactive attitude under pressure.</li></ul>Requirements<ul><li>Transferable residency (VISA 18 Regular).</li><li>Physically fit and able to handle a dynamic service environment.</li><li>Age not more than 40 years old.</li><li>Proven background in automotive service operations or customer support.</li></ul>Key Success Factors<ul><li>Customer Satisfaction: Deliver exceptional customer service and maintain long-term relationships.</li><li>Accuracy &amp; Efficiency: Prepare complete and precise job cards to avoid errors and delays.</li><li>Effective Communication: Facilitate clear and consistent communication between customers and technicians.</li><li>Technical Competence: Understand vehicle systems and provide trustworthy recommendations.</li><li>Upselling &amp; Service Maximization: Identify and recommend preventive maintenance opportunities.</li><li>Timely Follow-Up: Ensure repair progress updates and on-time completion.</li><li>Problem-Solving: Resolve issues quickly while maintaining customer trust.</li><li>Teamwork: Collaborate effectively with technicians, parts, and management.</li><li>Compliance: Adhere to safety, warranty, and documentation standards.</li></ul>Key Behavioral Competencies<ul><li>Positive, calm, and professional demeanor in all interactions.</li><li>Excellent listening and communication abilities.</li><li>Strong sense of accountability and integrity.</li><li>Adaptability to changing workloads and priorities.</li><li>Ability to handle pressure and challenging customer situations with patience.</li><li>Commitment to accuracy, organization, and quality service delivery.</li></ul>Career Growth and Development<ul><li>Skill Enhancement: Continuous learning in automotive technologies, diagnostics, and service management.</li><li>Performance-Based Advancement: Opportunities for promotion to Senior Service Advisor, Service Coordinator, or Service Manager roles.</li><li>Cross-Functional Exposure: Collaboration with technicians, parts departments, and customer relations teams.</li><li>Leadership Development: Access to training and mentorship programs to prepare for supervisory roles.</li><li>Recognition: Outstanding performance rewarded through incentives and internal recognition programs.</li></ul>Job Type: Full-timePay: KD300.000 - KD350.000 per month

Service Advisor

Oracle

<div>
 
 Job Description
 
 
 
 At Oracle, we're not just a technology company; we're trailblazers transforming the way businesses operate globally. We're looking for an exceptional, self-driven professional with a strong sense of leadership and innovation. Your expertise and innovative mindset will be crucial to our success. This position is responsible for new account development and growing existing accounts within an established geographic or named account territory.
 
 
 
 What You Will Do
 
 
 
 <ul>
 <li>
 Join the exciting world of AI, where innovation is a key focus. Be part of the team that makes AI a reality.
 </li>
 <li>
 An OCI Sales representative works to identify, qualify, and deliver Oracle&rsquo;s revolutionary OCI and Generative AI cloud products and solutions across the private or public cloud.
 </li>
 <li>
 Achieves or exceeds the monthly, quarterly, and annual sales consumption and booking goals for assigned products.
 </li>
 <li>
 Values collaboration and giving back by mentoring and coaching other team members
 </li>
 <li>
 Responsible for the territory and account plans to drive goal attainment in assigned territory.
 </li>
 <li>
 Coordinates with the other members of the sales team (employees and partners) to support account sales and business development strategies.
 </li>
 <li>
 Helps identify and engage the appropriate partner to meet customer specifications.
 </li>
 <li>
 Becomes a trusted advisor to key customer influencers and decision-makers.
 </li>
 <li>
 Track record of driving company programs and strategy into assigned accounts.
 </li>
 <li>
 Follows all companies' methodologies and processes related to sales opportunity pursuit.
 </li>
 <li>
 Travel as required, as this role may be a virtual position.
 
 
 
 </li>
 </ul>
 
 What You Will Bring
 
 
 
 Your passion, knowledge, and customer-centricity will help us become the number one cloud company in the world. We also look for:
 
 
 <ul>
 <li>
 You have experience contributing individually and as a team member, providing direction and mentoring to others to drive success.
 </li>
 <li>
 You bring some experience in selling Cloud and AI Technologies.
 </li>
 <li>
 You have experience in developing and executing territory and account plans to drive sales growth and achieve targets in assigned regions.
 </li>
 <li>
 You have ability to work effectively with both internal teams and external partners.
 </li>
 <li>
 You have experience in cultivating relationships with key customer influencers and decision makers.
 </li>
 <li>
 You have knowledge of sales methodologies and processes to effectively pursue and close sales opportunities while aligning with company strategies and programs.
 </li>
 <li>
 You excel in collaborative, team-oriented settings.
 </li>
 <li>
 You are committed to continuous learning.
 </li>
 <li>
 You communicate with confidence and authenticity.
 
 
 
 </li>
 </ul>
 
 What We Will Offer You
 
 
 
 <ul>
 <li>
 A competitive salary with exciting benefits
 </li>
 <li>
 Flexible and remote working so you can do your best work
 </li>
 <li>
 Learning and development opportunities to advance your career
 </li>
 <li>
 An Employee Assistance Program to support your mental health
 </li>
 <li>
 Employee resource groups that champion our diverse communities
 </li>
 <li>
 Core benefits such as medical, life insurance, and access to retirement planning
 </li>
 <li>
 An inclusive culture that celebrates what makes you unique
 
 
 
 </li>
 </ul>
 
 At Oracle, we don&rsquo;t just respect differences&mdash;we celebrate them. We believe that innovation starts with inclusion and to create the future we need people with diverse backgrounds, perspectives, and abilities. That&rsquo;s why we&rsquo;re committed to creating a workplace where all kinds of people can do their best work. It&rsquo;s when everyone&rsquo;s voice is heard and valued that we&rsquo;re inspired to go beyond what&rsquo;s been done before.
 
 
 
 https://www.oracle.com/corporate/careers/diversity-inclusion/
 
 
 
 Responsibilities
 
 
 
 Primary job duty is to sell technology software products and related services in a defined territory. Identifies, qualifies and closes new opportunities. Manages accounts including the entire sales process from business development prospecting and specifications through contract negotiations, signing, and post-sales support. Leverages the Oracle sales model to maximize revenue growth and increase local market share. Builds and expands business partner revenue and self sufficiency.
 
 
 
 Qualifications
 
 
 
 Career Level - IC4
 
 
 
 About Us
 
 
 
 As a world leader in cloud solutions, Oracle uses tomorrow&rsquo;s technology to tackle today&rsquo;s challenges. We&rsquo;ve partnered with industry-leaders in almost every sector&mdash;and continue to thrive after 40+ years of change by operating with integrity.
 
 
 We know that true innovation starts when everyone is empowered to contribute. That&rsquo;s why we&rsquo;re committed to growing an inclusive workforce that promotes opportunities for all.
 
 
 Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
 
 
 We&rsquo;re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.
 
 
 Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans&rsquo; status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
</div>

OCI Sales Rep

<div>
 
 The Director will be responsible to conceptualize, setup and active functioning of the dealership of Passenger Cars of Mercedes -Benz brand with a key focus on leading the overall financial, sales, service and parts operational performance of the business by maximizing the opportunity and create market share for the brand through meticulous sales and after sales planning, product mix, strategic marketing and seamless processes.
 
 
 
 
 
 This role will focus on overseeing the daily operational tasks of the brand by leveraging the use of the Autoline and other systems with a key objective to articulate the vision and strategy, monitor and meet department targets, accelerate the growth rate and popularity of the brand in the market.
 
 
 
 
 
 
 Roles and Responsibilities:
 
 
 
 
 
 
 
 Strategic Planning
 
 
 <ul>
 <li>
 Develop long-term business plans in collaboration with concerned stakeholders to achieve the overall business strategy of growing revenue, margins and operating income, managing cost, and working capital.
 </li>
 <li>
 Devise strategies and business plans to explore business opportunities to acquire market share.
 </li>
 <li>
 Propose pricing strategy and margins on various models and their variants for the market.
 </li>
 <li>
 Prepare annual budgets for all verticals, monitor actual department performance against budgeted figures and take suitable corrective action to meet overall department goals.
 </li>
 <li>
 Prepare market research data with key focus on competitor data and benchmark to initiate aggressive strategies for swift growth opportunities.
 </li>
 <li>
 Continually develop new accounts and product offerings while strengthening the set product lines and distribution channels.
 </li>
 <li>
 Review and implement new core operations processes ensuring operational excellence.
 </li>
 <li>
 Recommend business expansion requirements based on progressive growth of brands in the market
 </li>
 <li>
 Foster strong relationship management with MBCME &ndash; Dubai and Daimler &ndash; Germany to collaborate on strategic and operational projects
 </li>
 </ul>
 
 
 
 
 
 Operational
 
 
 <ul>
 <li>
 Assign performance targets based on departments revenue, CSI/ NPS scores and other measures and benchmark data for various channels
 </li>
 <li>
 Responsible for the full P&amp;L responsibility for sales of new, used cars and fleet, service, body shop, spare parts, and administration across all branches
 </li>
 <li>
 Monitor market trends, potential as well as competitor activities and strategize business plans accordingly.
 </li>
 <li>
 Monitor performance by working closely with all operations teams and ensure excellence in the operations in aspects related to achieving performance goals and customer satisfaction
 </li>
 <li>
 Coordinate with all concerned for inputs on competitor activity, data on CSI scores and Mystery Shopper data, rollout of salesman &amp; service advisor competitions and other market research initiatives
 </li>
 <li>
 Promote inter-departmental coordination with Sales, Service, Parts, &amp; Accessories departments to leverage upon inter-departmental synergies towards achieving business objectives; ensure effective communication with all departments
 </li>
 <li>
 Review and approve design of sales and after sales processes and control systems and conduct periodic reviews of the same to improve and monitor department performance
 </li>
 <li>
 Maintain excellent client relationships with key ministry personnel and key customers and ensure sustained client satisfaction
 </li>
 <li>
 Monitor and manage customer satisfaction index scores and take corrective action based on customer feedback and related input from all concerned.
 </li>
 <li>
 Conduct regular meetings with team members to monitor their respective performance against budgeted plans and plan corrective action
 </li>
 <li>
 Monitor TAT (Turnaround time) and set required KPIs to aid the reduction of TAT from order to delivery.
 </li>
 <li>
 Monitor and audit discounts updates and movement of special sales units to make sure all authorizations are being used as per the process and SOPs
 </li>
 <li>
 Manage and monitor full responsibility for the parts operation for multiple sales branches and the warehouse
 </li>
 <li>
 Strategize the pricing and product range as well as create transparency and segmentation of the customer structure in the Parts department.
 </li>
 <li>
 Understand the DRS requirements and ensure compliance standards are always met
 </li>
 <li>
 Drive the lead management initiatives to elevate and maximize sales
 </li>
 </ul>
 
 
 
 
 
 Marketing
 
 
 <ul>
 <li>
 Plan and implement marketing activities (Vehicle launches, promotions, campaigns, schemes, upselling, Public Relations etc.) and ensure successful implementation of the same
 </li>
 <li>
 Set and Manage Annual, Quarterly &amp; Monthly Budgets
 </li>
 <li>
 Conceptualize the annual marketing calendar and events schedule in line with new products launches, seasonal sales, service, and parts offer
 </li>
 <li>
 Serve as the brand Ambassador and ensure CI guidelines are met
 </li>
 </ul>
 
 
 
 
 
 Inventory Management &amp; Logistics
 
 
 <ul>
 <li>
 Ensure stock management and the stock availability of all models and parts in line with the demand by ordering the right quantity whilst making sure aged stock is cleared prior to ordering new stock.
 </li>
 <li>
 Finalize ordering schedule for different models and their variants in line with key stakeholders and factors such as prices for different variants, other plans and market movements etc.
 </li>
 <li>
 Review stock analysis and engage with the ordering team to ensure required stock quantity
 </li>
 <li>
 Review allocation of units to ensure maximum stock utilization and reduce TAT
 </li>
 <li>
 Ensure compliance with all legal requirements and manufacturer-related specifications (e.g. stocktaking).
 </li>
 </ul>
 
 
 
 
 
 Reporting
 
 
 <ul>
 <li>
 Review monthly and yearly sales and after-sales targets in line with the budget by model for the brand. Prepare forecasts as per models and brands.
 </li>
 <li>
 Review and analyze monthly and yearly gross margin performance by models.
 </li>
 <li>
 Monitor and aid in the preparation of incentive calculation whilst ensuring 100% adherence.
 </li>
 <li>
 Review the incentives and suggest improvements/changes for the mix of the right model mix. Develop sales and after-sales scenarios with profitability objectives.
 </li>
 <li>
 Review data analysis reports to assist with the changes required in strategic planning.
 </li>
 <li>
 Review the Monthly and Weekly Market Intelligence report with highlights of risks and opportunities. Make recommendations on promotions as per market studies.
 </li>
 <li>
 Review and monitor the dashboards to measure the marketing expenditure. Make recommendations for improvements.
 </li>
 <li>
 Track and provide gross margin achievement monthly to the Senior management
 </li>
 </ul>
 
 
 
 
 
 People Management
 
 
 <ul>
 <li>
 Responsible for annual manpower planning exercise with the HR department to align with annual targets &amp; business plans
 </li>
 <li>
 Set up the team roles and hierarchy structure required for the brand.
 </li>
 <li>
 Lead, motivate and support team members to deliver business efficiently.
 </li>
 <li>
 Take hiring decisions for all personnel required for the team.
 </li>
 <li>
 Provide team members with necessary information regarding set targets, incentive plans and performance parameters/measures on which their performance shall be appraised and evaluate them on the same.
 </li>
 <li>
 Identify individual training needs; provide development inputs based on performance reviews for direct reports and approve staff training needs for rest of sales and after-sales personnel ensuring that the team members are suitably trained on the same.
 </li>
 <li>
 Recommend salary increases and promotions for positions for team members.
 </li>
 <li>
 Agree on clear performance objectives and regularly review performance for all direct reports.
 </li>
 <li>
 Finalize all teams&rsquo; incentive scheme with HR &amp; Finance department; ensure effective scheme communication amongst all eligible employees and propose necessary changes in scheme specifics if required.
 </li>
 </ul>
 
 
 
 
 
 Educational Qualification
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in business administration / or related field.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 Minimum experience of 18 - 25 years&rsquo; experience in similar role
 </li>
 <li>
 Automotive experience and knowledge with franchisee environment
 </li>
 <li>
 Prior experience of independent P&amp;L responsibilities
 </li>
 <li>
 Previous sales and after-sales operational role are a must
 </li>
 </ul>
 
 
 
 
 
 Skills
 
 
 <ul>
 <li>
 Leadership &amp; Decision-making skills
 </li>
 <li>
 Strong knowledge of sales and aftersales process structure and marketing process and associated technology
 </li>
 <li>
 Strong analytical skills to provide accurate reports
 </li>
 <li>
 Ability to manage the daily operation in smooth running
 </li>
 <li>
 Ability to mentor staff in process and SOPs
 </li>
 <li>
 Strong relationship management skills
 </li>
 <li>
 Outstanding personal and facilitation skills
 </li>
 <li>
 Strong quantitative and analytical skills to ensure accurate budgeting, setting targets and forecasting
 </li>
 <li>
 Must understand &amp; Interpret Financial Statements
 </li>
 <li>
 Exposure to Automotive ERP systems &ndash; Autoline
 </li>
 <li>
 Proven track record in commercial management, strategy development, and P&amp;L responsibility
 </li>
 <li>
 Exposure to relevant laws (e.g., warranty law) as well as country-specific legal provisions (e.g., main inspection/exhaust emissions inspection, safety inspection, and accident prevention regulations)
 </li>
 </ul>
 
 
 
 
 
 Job Remarks
 
 
 <ul>
 <li>
 Preferred Language: English
 </li>
 <li>
 Job Country: Kuwait
 </li>
 <li>
 Duty Shift / Timings: One Shift / 8:00 am to 5:00 pm
 </li>
 </ul>
 
 
</div>

Director - Automotive - Mercedes Benz (Passenger Cars)

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