applications senior support payments specialist Jobs in Bahrain

applications senior support payments specialist

client onboarding senior analyst Jobs in Bahrain

client onboarding senior analyst

sales operations analyst

system analyst

senior clinical application analyst

Amana Healthcare

<div>
 
 Overview
 
 
 
 M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.
 
 
 Amana Healthcare is a leading long-term care and rehabilitation provider in the Middle East and GCC, and the region&rsquo;s pioneer in post-acute care services. It offers comprehensive long-term care, post-acute rehabilitation, transitional care, and home healthcare. As part of the M42 network, Amana is dedicated to delivering high-quality, patient-centered care tailored to the needs of individuals requiring complex or extended recovery support.
 
 
 The Clinical Analyst acts as a vital bridge between clinical and business operations at Amana Healthcare, ensuring that Hospital Information Systems such as Oracle Cerner and Fusion operate seamlessly to support workflows, enhance patient safety, and drive business growth. This role focuses on innovative system implementation, configuration, and testing, while maintaining data integrity and fostering continuous improvement. It also involves providing ongoing staff training and collaborating closely with clinical and IT teams to optimize Cerner electronic health record applications so they meet organizational needs and elevate patient care delivery.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Configure and implement Cerner EHR applications tailored to clinical workflows; build, test, and deploy modules (CPOE, PharmNet, Supply Chain, Registration &amp; Scheduling) and enhancements.
 </li>
 <li>
 Conduct system testing and validation to ensure accuracy and performance.
 </li>
 <li>
 Provide advanced end-user support; analyze and resolve complex system issues promptly.
 </li>
 <li>
 Maintain system documentation and update configuration records.
 </li>
 <li>
 Collaborate with healthcare providers and IT teams to optimize functionality and identify workflow improvements.
 </li>
 <li>
 Support Cerner-related projects and upgrades as a technical resource.
 </li>
 <li>
 Develop and deliver training sessions for clinical staff.
 </li>
 <li>
 Create user guides and support materials for Cerner applications.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Healthcare, Information Technology, or related field; Cerner certification preferred.
 </li>
 <li>
 Proven experience with Cerner Millennium (PowerChart, PharmNet, Supply Chain) or other Cerner EHR systems; strong analytical, problem-solving, and communication skills.
 </li>
 <li>
 Expertise in Cerner Millennium EHR configuration and support, including build and configuration for CPOE, PharmNet, Supply Chain, Registration &amp; Scheduling; knowledge of solution integration and clinical workflow optimization.
 </li>
 <li>
 Understanding of BMDI and Radiology (optional); proficiency in data integrity and system troubleshooting.
 </li>
 </ul>
</div>

Senior Clinical Application Analyst

DAMANA

<div>
 
 At Damana Insurance in Bahrain, we are currently recruiting for a System Analyst.
 
 
 
 
 
 As a Business System Analyst specializing in the insurance industry, you will be responsible for analyzing complex business processes, identifying areas for digital optimization, and collaborating with cross-functional teams to implement innovative solutions. Your role is pivotal in enhancing operational efficiency, customer experiences, and overall business success in the insurance and broking domain
 
 
 
 
 
 
 
 Main Responsibilities.
 
 
 
 
 
 
 
 
 1. Requirement Elicitation &amp; Documentation
 
 
 <ul>
 <li>
 Collaborate with insurance and broking stakeholders to gather, analyse, and document business requirements.
 </li>
 <li>
 Translate business needs into clear, detailed digital project specifications.
 </li>
 <li>
 Perform in-depth analysis of existing processes, systems, and pain points.
 </li>
 <li>
 Create BPMN workflows, identify process gaps, and propose innovative, scalable solutions.
 </li>
 </ul>
 
 
 
 
 
 2. Solution Design &amp; Development
 
 
 <ul>
 <li>
 Work closely with IT and development teams to design digital solutions tailored for the insurance and broking domain.
 </li>
 <li>
 Define functional specifications and produce BRDs, Functional Specification Documents, and Integration Documents.
 </li>
 <li>
 Ensure all solution designs comply with relevant insurance industry regulations and technical standards.
 </li>
 <li>
 Incorporate AI-driven enhancements into solution design where beneficial (e.g., automated classification, claim triage, fraud risk prediction, document understanding).
 </li>
 </ul>
 
 
 
 
 
 3. Development &amp; Technical Expertise
 
 
 <ul>
 <li>
 Proficient in
 
 Java
 
 and
 
 MongoDB
 
 for application and data development.
 </li>
 <li>
 Skilled in
 
 API integration technologies
 
 with strong hands-on experience using
 
 Postman
 
 .
 </li>
 <li>
 Possess conceptual (and practical where possible) understanding of
 
 no-code/low-code platforms
 
 .
 </li>
 <li>
 Document and design no-code solutions, translating business use cases into implementable no-code workflows.
 </li>
 <li>
 Basic understanding of AI/ML concepts such as classification models, NLP, embeddings, and prompt engineering for insurance use cases.
 </li>
 </ul>
 
 
 
 
 
 4. BI &amp; Reporting
 
 
 <ul>
 <li>
 Collaborate with data teams to define reporting requirements for underwriting, claims, broking operations, and financial KPIs.
 </li>
 <li>
 Work with BI tools (e.g., Power BI, Tableau, Looker) to design dashboards that visualize performance, trends, and operational insights.
 </li>
 <li>
 Translate raw data into clear, actionable reports for senior management and business teams.
 </li>
 <li>
 Ensure data accuracy, consistency, and alignment between operational systems and the reporting layer.
 </li>
 </ul>
 
 
 
 
 
 5. Project Management
 
 
 <ul>
 <li>
 Demonstrate full commitment to project timelines and deliverables
 </li>
 <li>
 Ensure projects are delivered on schedule.
 </li>
 </ul>
 
 
 
 
 
 6. Enterprise Architecture Alignment
 
 
 <ul>
 <li>
 Ensure all digital solutions are aligned with the enterprise architecture framework and internal standards.
 </li>
 <li>
 Continuously update related assets (business processes, architecture diagrams, data flows, system inventories) in
 
 iServer
 
 or equivalent EA tools.
 </li>
 <li>
 Facilitate change management efforts to ensure architectural artifacts remain accurate and up to date.
 </li>
 </ul>
 
 
 
 
 Education and qualification
 
 <ul>
 <li>
 Bachelor's degree in Computer Engineering.
 </li>
 <li>
 Proven experience as a Business Analyst in the insurance and broking sector
 </li>
 </ul>
 
 
</div>

System Analyst

Canonical

<div>
 Be the voice of Canonical
 
 
 We're on the lookout for an energetic and creative Senior Communications Manager with experience in analyst relations (AR) to join our communications team. The ideal person for this role will drive communications strategy through the analyst relations channel in order to increase Canonical's visibility among industry influencers and shape market perception.
 
 
 Canonical serves a diverse customer base, ranging from end users to startups, large enterprises and governments. Our portfolio is broad in scope and in reach. The ideal candidate is passionate about technology, curious about shaping the evolving AR field, and relishes the challenge of communicating a diverse product range based around trusted open source.
 
 
 The AR field is becoming increasingly data-driven. Market research is also changing as a discipline thanks to AI models. As the voice of Canonical towards analysts and industry influencers, you will define and implement a strategy for data-driven engagement across portfolio areas, building on key narratives, developing new ones, and establishing relationships to advance our position across markets.
 
 
 This role will involve close partnership with the Product Management function within the company, as well as the Alliances, Sales and Marketing teams, to communicate key product news and announcements and manage perception of Canonical and its range of products among analysts. You will have the opportunity to shape the AR field in the company and help our organization stay ahead of the curve using technologies like AI to conduct market research and assess market perception, delivering insights to the business.
 
 
 This is a senior position and sits in the communications team reporting to the Director of Communications.
 
 
 
 Location:
 
 
 This role will be based remotely in the EMEA region.
 
 
 
 What your day will look like
 
 
 <ul>
 <li>
 Prepare and execute analyst-focused communications plans for product announcements, new partnerships and other initiatives in line with our go-to-market strategy
 </li>
 <li>
 Proactively look for ways to use new technologies like AI to analyze market trends and assess analyst perception and sentiment of Canonical and its products
 </li>
 <li>
 Understand GenAI platforms developed by analyst firms and ensure they contain the right information about Canonical's portfolio
 </li>
 <li>
 Craft and deliver compelling narratives about Canonical and its products in line with our company vision
 </li>
 <li>
 Manage analyst relationships directly, coordinating touchpoints throughout the year both through online briefings and industry events
 </li>
 <li>
 Measure the impact of the AR program, reporting regularly on progress to leadership, implementing the necessary tooling to improve collaboration and managing spend
 </li>
 <li>
 Proactively position the company in key analyst reports to drive recommendations and strengthen the company's brand
 </li>
 <li>
 Support the Director of Communications on Corporate Communications initiatives
 
 
 </li>
 </ul>
 What we are looking for in you
 
 
 <ul>
 <li>
 Extensive experience in market research, AR or communications
 </li>
 <li>
 Experience managing technology communications (agency or in-house) or AR programs
 </li>
 <li>
 A track record of delivering innovative and successful communications campaigns in the technology space, and enhancing company positioning through AR programs
 </li>
 <li>
 Experience of cloud/SaaS/open source technology an advantage
 </li>
 <li>
 An analytical eye and a good sense for the type of content that resonates best with analysts and other industry influencers
 </li>
 <li>
 Exceptional interpersonal skills and aptitude for forging trusting relationships across diverse, cross-functional teams
 </li>
 <li>
 Excellent verbal and written communication skills
 </li>
 <li>
 Proven ability to prioritize and differentiate what matters from the noise, meeting deadlines without sacrificing quality
 </li>
 <li>
 Affinity for planning is a must, experience with project management tools like Jira is an advantage
 </li>
 <li>
 Background in product management or product marketing is a plus but not required
 </li>
 <li>
 Willingness to travel up to 4 times a year for internal events
 
 
 </li>
 </ul>
 
 What we offer you
 
 
 
 Your base pay will depend on various factors including your geographical location, level of experience, knowledge and skills. In addition to the benefits above, certain roles are also eligible for additional benefits and rewards including annual bonuses and sales incentives based on revenue or utilisation. Our compensation philosophy is to ensure equity right across our global workforce.
 
 
 In addition to a competitive base pay, we provide all team members with additional benefits, which reflect our values and ideals. Please note that additional benefits may apply depending on the work location and, for more information on these, please ask your Talent Partner.
 
 
 🏠Fully remote working environment - we've been working remotely since 2004!
 
 
 📚Personal learning and development budget of 2,000USD per annum
 
 
 💰Annual compensation review
 
 
 🏆Recognition rewards
 
 
 🏝 Annual holiday leave
 
 
 👶Parental Leave
 
 
 🧑&zwj;💼Employee Assistance Programme
 
 
 🧳Opportunity to travel to new locations to meet colleagues at 'sprints'
 
 
 ✈️Priority Pass for travel and travel upgrades for long haul company events
 
 
 
 About Canonical
 
 
 
 Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
 
 
 Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
 
 
 
 Canonical is an equal opportunity employer
 
 
 
 We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products. Whatever your identity, we will give your application fair consideration.
 
 
</div>

Senior Communications Manager - Analyst Relations

Citi

<div>Engineer the future of global finance. At Citi, our Tech team doesn&rsquo;t just support finance &ndash; we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
The Applications Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. 
 
Responsibilities:<ul><li>
The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.</li><li>
Maintains application systems that have completed the development stage and are running in the daily operations of the firm.</li><li>
Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.</li><li>
Start of day checks, continuous monitoring, and regional handover.</li><li>
Perform same day risk reconciliations</li><li>
Develop and maintain technical support documentation.</li><li>
Identifies ways to maximize the potential of the applications used</li><li>
Assess risk and impact of production issues and escalate to business and technology management in a timely manner.</li><li>
Ensures that storage and archiving procedures are in place and functioning correctly</li><li>
Formulates and defines scope and objectives for complex application enhancements and problem resolution</li><li>
Reviews and develops application contingency planning to ensure availability to users.</li><li>
Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.</li><li>
Participate in application releases, from development, testing and deployment into production.</li><li>
Engages in post implementation analysis to ensure successful system design and functionality.</li><li>
Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.</li><li>
Ensures essential procedures are followed and helps to define operating standards and processes.</li><li>
Act as a liaison between users/traders, interfacing internal technology groups and vendors.</li><li>
Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.</li><li>
Acts as advisor or coach to new or lower level analysts.</li><li>
Provides evaluative judgment based on analysis of factual information in complicated and unique situations.</li><li>
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.</li><li>
Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.</li><li>
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.</li><li>
Performs other duties and functions as assigned.</li><li>
Has the ability to operate with a limited level of direct supervision.
</li><li>Can exercise independence of judgement and autonomy.
</li><li>Acts as SME to senior stakeholders and /or other team members.</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul> 
Qualifications:<ul><li>
Proven experience in an Application Support role.</li><li>
Experience installing, configuring or supporting business applications.</li><li>
Experience with some programming languages and willingness/ability to learn.</li><li>
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization</li><li>
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.</li><li>
Demonstrated analytical skills</li><li>
Issue tracking and reporting using tools</li><li>
Knowledge/ experience of problem Management Tools.</li><li>
Good all-round technical skills</li><li>
Effectively share information with other support team members and with other technology teams</li><li>
Ability to plan and organize workload</li><li>
Consistently demonstrates clear and concise written and verbal communication skills</li><li>
Ability to communicate appropriately to relevant stakeholder</li></ul> 
Education:<ul><li>
Bachelor&rsquo;s/University degree or equivalent experience</li></ul>
Good hands-on experience on the following:<ul><li>
Unix , Shell/ Python scripting</li><li>
Oracle , Oracle Golden Gate and Mongo DB</li><li>
ITRS Geneos ,AppDynamics , ELK and Grafana</li><li>
KAFKA, TIBCO EMS</li><li>
Open shift Platform</li><li>
ITIL Concepts</li></ul>
-
Job Family Group:
Technology
-
Job Family:
Applications Support
-
Time Type:
Full time
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

Applications Senior Support Payments Specialist

Almoayyed International Group - Kingdom of Bahrain

We are seeking a Business Analyst to analyze system operations and business processes, identify efficiency improvements, and support the development and enhancement of IT applications. This role serves as a key liaison between business units and IT teams.Key Responsibilities<ul><li>Analyze systems and procedures to evaluate effectiveness and recommend improvements</li><li>Support installation and modification of systems, including documentation and process design</li><li>Coordinate and support application development across multiple projects</li><li>Troubleshoot software and technical issues and recommend system enhancements</li><li>Analyze corporate data, verify database integrity, and resolve data issues</li><li>Develop and maintain technical documentation, procedures, and user guides</li><li>Participate in IT project design phases and steering committees</li><li>Act as a liaison between business units and IT to resolve application issues</li><li>Assist in creating system design and functional specifications</li><li>Perform other duties as assigned</li></ul>Qualifications<ul><li>Bachelor&rsquo;s degree in Business, Information Systems, or related field (or equivalent experience)</li><li>Experience in business analysis or IT systems support</li><li>Strong analytical, documentation, and communication skills</li><li>Ability to manage multiple projects and priorities</li></ul>Job Types: Full-time, Contract

Business Analyst (Bahraini Nationals)

<div>
 
 
 Engineer the future of global finance. At Citi, our Tech team doesn&rsquo;t just support finance &ndash; we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
 
 
 
 
 The Applications Support Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.
 </li>
 <li>
 Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.
 </li>
 <li>
 Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.
 </li>
 <li>
 Act as a liaison between users/traders, interfacing internal technology groups and vendors
 </li>
 <li>
 Participates in disaster recovery testing
 </li>
 <li>
 Participate in application releases, from development, testing and deployment into production.
 </li>
 <li>
 perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.
 </li>
 <li>
 Considers implications of the application of technology to the current environment.
 </li>
 <li>
 Analyzes applications to identify risks, vulnerabilities and security issues.
 </li>
 <li>
 Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
 </li>
 <li>
 Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
 </li>
 <li>
 Exchanges ideas and information
 </li>
 <li>
 Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
 </li>
 <li>
 Performs other duties and functions as assigned in a concise and logical manner.
 </li>
 <li>
 Has the ability to operate with a limited level of direct supervision.
 </li>
 <li>
 Can exercise independence of judgement and autonomy.
 </li>
 <li>
 Acts as SME to senior stakeholders and /or other team members.
 </li>
 <li>
 Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Proven experience
 </li>
 <li>
 Basic knowledge or interest about apps support procedures, concepts and of other technical areas.
 </li>
 <li>
 Participation in some process improvements.
 </li>
 <li>
 Previous experience or interest in standardization of procedures and practices.
 </li>
 <li>
 Basic Business knowledge/ understanding of financial markets and products.
 </li>
 <li>
 Knowledge/ experience of problem Management Tools.
 </li>
 <li>
 Understands of how own sub-function integrates within the function and commercial awareness
 </li>
 <li>
 Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence
 </li>
 <li>
 Good customer service, communication and interpersonal skills
 </li>
 <li>
 Good knowledge of the business and its technology strategy
 </li>
 <li>
 Consistently demonstrates clear and concise written and verbal communication skills
 </li>
 <li>
 Knowledge of issue tracking and reporting using tools
 </li>
 <li>
 Effectively share information with other support team members and with other technology teams
 </li>
 <li>
 Ability to plan and organize workload
 </li>
 <li>
 Ability to communicate appropriately to relevant stakeholder
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 Bachelor&rsquo;s/University degree or equivalent experience
 
 
 
 Essential Skills:
 
 
 
 Unix, Shell Scripting
 
 
 Databases - Oracle and Mongo
 
 
 Autosys
 
 
 ITRS Geneos, AppDynamics, ELK and Grafana
 
 
 ServiceNow and Jira
 
 
 Open Shift
 
 
 Understanding of SPARK architecture
 
 
 
 Desirable Skills:
 
 
 
 IBM MQ, Tibco EMS, WebSphere
 
 
 ITIL V3 Foundation
 
 
 Exposure to Oracle GoldenGate
 
 
 Kafka
 
 
 ------------------------------------------------------
 
 
 
 Job Family Group:
 
 
 
 Technology
 
 
 ------------------------------------------------------
 
 
 
 Job Family:
 
 
 
 Applications Support
 
 
 ------------------------------------------------------
 
 
 
 Time Type:
 
 
 
 Full time
 
 
 ------------------------------------------------------
 
 
 
 Most Relevant Skills
 
 
 
 Please see the requirements listed above.
 
 
 ------------------------------------------------------
 
 
 
 Other Relevant Skills
 
 
 
 For complementary skills, please see above and/or contact the recruiter.
 
 
 ------------------------------------------------------
 
 
 
 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
 
 
 
 
 If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
 
 
 Accessibility at Citi.
 
 
 
 
 View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.
 
</div>

Applications Support Specialist - Payments (Intermediate)

<div>Engineer the future of global finance. At Citi, our Tech team doesn&rsquo;t just support finance &ndash; we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
The Applications Support Intermediate Analyst is a developing professional role. Deals with most problems independently and has some latitude to solve complex problems. Integrates in-depth specialty area knowledge with a solid understanding of industry standards and practices. Good understanding of how the team and area integrate with others in accomplishing the objectives of the subfunction/ job family. Applies analytical thinking and knowledge of data analysis tools and methodologies. Requires attention to detail when making judgments and recommendations based on the analysis of factual information. Typically deals with variable issues with potentially broader business impact. Applies professional judgment when interpreting data and results. Breaks down information in a systematic and communicable manner. Developed communication and diplomacy skills are required in order to exchange potentially complex/sensitive information. Moderate but direct impact through close contact with the businesses' core activities. Quality and timeliness of service provided will affect the effectiveness of own team and other closely related teams. 
 
Responsibilities:<ul><li>
The Apps Support Intmd Analyst provides technical and business support for users of Citi Applications.</li><li>
Utilizes good understanding of apps support procedures and concepts and basic knowledge of other technical areas to field issues and queries from stakeholders, provide short-term resolutions and work with relevant technology partners for long term remediation.</li><li>
Develop a comprehensive understanding of how areas of apps support collectively integrate to contribute to achieving business goals.</li><li>
Act as a liaison between users/traders, interfacing internal technology groups and vendors</li><li>
Participates in disaster recovery testing</li><li>
Participate in application releases, from development, testing and deployment into production.</li><li>
perform post release checkouts after application releases and infrastructure updates. Develop and maintain technical support documentation.</li><li>
Considers implications of the application of technology to the current environment.</li><li>
Analyzes applications to identify risks, vulnerabilities and security issues.</li><li>
Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.</li><li>
Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.</li><li>
Exchanges ideas and information</li><li>
Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.</li><li>
Performs other duties and functions as assigned in a concise and logical manner.</li><li>
Has the ability to operate with a limited level of direct supervision.
</li><li>Can exercise independence of judgement and autonomy.
</li><li>Acts as SME to senior stakeholders and /or other team members.</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul> 
Qualifications:<ul><li>
Proven experience</li><li>
Basic knowledge or interest about apps support procedures, concepts and of other technical areas.</li><li>
Participation in some process improvements.</li><li>
Previous experience or interest in standardization of procedures and practices.</li><li>
Basic Business knowledge/ understanding of financial markets and products.</li><li>
Knowledge/ experience of problem Management Tools.</li><li>
Understands of how own sub-function integrates within the function and commercial awareness</li><li>
Evaluates (sometimes complex) situations using multiple sources of information Developed communication and diplomacy skills to persuade and influence</li><li>
Good customer service, communication and interpersonal skills</li><li>
Good knowledge of the business and its technology strategy</li><li>
Consistently demonstrates clear and concise written and verbal communication skills</li><li>
Knowledge of issue tracking and reporting using tools</li><li>
Effectively share information with other support team members and with other technology teams</li><li>
Ability to plan and organize workload</li><li>
Ability to communicate appropriately to relevant stakeholder</li></ul> 
Education:
Bachelor&rsquo;s/University degree or equivalent experience
Essential Skills:
Unix, Shell Scripting
Databases - Oracle and Mongo
Autosys
ITRS Geneos, AppDynamics, ELK and Grafana
ServiceNow and Jira
Open Shift
Understanding of SPARK architecture
Desirable Skills:
IBM MQ, Tibco EMS, WebSphere
ITIL V3 Foundation
Exposure to Oracle GoldenGate
Kafka
-
Job Family Group:
Technology
-
Job Family:
Applications Support
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

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