acc specialist

business analyst

compliance analyst

digital business analyst

senior clinical application analyst

Amana Healthcare

<div>
 
 Overview
 
 
 
 M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.
 
 
 Amana Healthcare is a leading long-term care and rehabilitation provider in the Middle East and GCC, and the region&rsquo;s pioneer in post-acute care services. It offers comprehensive long-term care, post-acute rehabilitation, transitional care, and home healthcare. As part of the M42 network, Amana is dedicated to delivering high-quality, patient-centered care tailored to the needs of individuals requiring complex or extended recovery support.
 
 
 The Clinical Analyst acts as a vital bridge between clinical and business operations at Amana Healthcare, ensuring that Hospital Information Systems such as Oracle Cerner and Fusion operate seamlessly to support workflows, enhance patient safety, and drive business growth. This role focuses on innovative system implementation, configuration, and testing, while maintaining data integrity and fostering continuous improvement. It also involves providing ongoing staff training and collaborating closely with clinical and IT teams to optimize Cerner electronic health record applications so they meet organizational needs and elevate patient care delivery.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Configure and implement Cerner EHR applications tailored to clinical workflows; build, test, and deploy modules (CPOE, PharmNet, Supply Chain, Registration &amp; Scheduling) and enhancements.
 </li>
 <li>
 Conduct system testing and validation to ensure accuracy and performance.
 </li>
 <li>
 Provide advanced end-user support; analyze and resolve complex system issues promptly.
 </li>
 <li>
 Maintain system documentation and update configuration records.
 </li>
 <li>
 Collaborate with healthcare providers and IT teams to optimize functionality and identify workflow improvements.
 </li>
 <li>
 Support Cerner-related projects and upgrades as a technical resource.
 </li>
 <li>
 Develop and deliver training sessions for clinical staff.
 </li>
 <li>
 Create user guides and support materials for Cerner applications.
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Healthcare, Information Technology, or related field; Cerner certification preferred.
 </li>
 <li>
 Proven experience with Cerner Millennium (PowerChart, PharmNet, Supply Chain) or other Cerner EHR systems; strong analytical, problem-solving, and communication skills.
 </li>
 <li>
 Expertise in Cerner Millennium EHR configuration and support, including build and configuration for CPOE, PharmNet, Supply Chain, Registration &amp; Scheduling; knowledge of solution integration and clinical workflow optimization.
 </li>
 <li>
 Understanding of BMDI and Radiology (optional); proficiency in data integrity and system troubleshooting.
 </li>
 </ul>
</div>

Senior Clinical Application Analyst

Citi

<div>
 
 
 Engineer the future of global finance. At Citi, our Tech team doesn&rsquo;t just support finance &ndash; we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
 
 
 
 
 The Applications Support Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual.
 
 
 
 Responsibilities:
 
 
 
 <ul>
 <li>
 The Application Support Senior Analyst provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
 </li>
 <li>
 Maintains application systems that have completed the development stage and are running in the daily operations of the firm.
 </li>
 <li>
 Manages, maintains and supports applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
 </li>
 <li>
 Start of day checks, continuous monitoring, and regional handover.
 </li>
 <li>
 Perform same day risk reconciliations
 </li>
 <li>
 Develop and maintain technical support documentation.
 </li>
 <li>
 Identifies ways to maximize the potential of the applications used
 </li>
 <li>
 Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
 </li>
 <li>
 Ensures that storage and archiving procedures are in place and functioning correctly
 </li>
 <li>
 Formulates and defines scope and objectives for complex application enhancements and problem resolution
 </li>
 <li>
 Reviews and develops application contingency planning to ensure availability to users.
 </li>
 <li>
 Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
 </li>
 <li>
 Participate in application releases, from development, testing and deployment into production.
 </li>
 <li>
 Engages in post implementation analysis to ensure successful system design and functionality.
 </li>
 <li>
 Considers implications of the application of technology to the current environment. Identifies risks, vulnerabilities and security issues; communicates impact.
 </li>
 <li>
 Ensures essential procedures are followed and helps to define operating standards and processes.
 </li>
 <li>
 Act as a liaison between users/traders, interfacing internal technology groups and vendors.
 </li>
 <li>
 Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
 </li>
 <li>
 Acts as advisor or coach to new or lower level analysts.
 </li>
 <li>
 Provides evaluative judgment based on analysis of factual information in complicated and unique situations.
 </li>
 <li>
 Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams.
 </li>
 <li>
 Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information.
 </li>
 <li>
 Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
 </li>
 <li>
 Performs other duties and functions as assigned.
 </li>
 <li>
 Has the ability to operate with a limited level of direct supervision.
 </li>
 <li>
 Can exercise independence of judgement and autonomy.
 </li>
 <li>
 Acts as SME to senior stakeholders and /or other team members.
 </li>
 <li>
 Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Significant experience in an Application Support role.
 </li>
 <li>
 Experience installing, configuring or supporting business applications.
 </li>
 <li>
 Experience with some programming languages and willingness/ability to learn.
 </li>
 <li>
 Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
 </li>
 <li>
 Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
 </li>
 <li>
 Demonstrated analytical skills
 </li>
 <li>
 Issue tracking and reporting using tools
 </li>
 <li>
 Knowledge/ experience of problem Management Tools.
 </li>
 <li>
 Good all-round technical skills
 </li>
 <li>
 Effectively share information with other support team members and with other technology teams
 </li>
 <li>
 Ability to plan and organize workload
 </li>
 <li>
 Consistently demonstrates clear and concise written and verbal communication skills
 </li>
 <li>
 Ability to communicate appropriately to relevant stakeholders
 
 
 </li>
 </ul>
 
 Education:
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s/University degree or equivalent experience
 
 
 </li>
 </ul>
 ------------------------------------------------------
 
 
 
 Job Family Group:
 
 
 
 Technology
 
 
 ------------------------------------------------------
 
 
 
 Job Family:
 
 
 
 Applications Support
 
 
 ------------------------------------------------------
 
 
 
 Time Type:
 
 
 
 Full time
 
 
 ------------------------------------------------------
 
 
 
 Most Relevant Skills
 
 
 
 Please see the requirements listed above.
 
 
 ------------------------------------------------------
 
 
 
 Other Relevant Skills
 
 
 
 For complementary skills, please see above and/or contact the recruiter.
 
 
 ------------------------------------------------------
 
 
 
 Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
 
 
 
 
 If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review
 
 
 Accessibility at Citi.
 
 
 
 
 View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.
 
</div>

Senior Support Specialist - Oracle and OpenShift (Assistant Vice President)

Bahrain Jobs

Job Title: Commercial AnalystIndustry: Multi-Disciplinary Contracting (Civil Construction, Interior Fit-Out, MEP Contracting &amp; Maintenance, Landscape &amp; Swimming Pools, Hard &amp; Soft Services, Trading)Position SummaryThe Commercial Analyst will directly support the Chief Operating Officer (COO) in commercial, contractual, and cost-control functions across all divisions of the company. The role requires strong analytical capability to evaluate project costs, scope comparisons (pre- and post-contract), budget approvals, procurement documentation, and contractual obligations.The candidate will act as a commercial control resource within the COO&rsquo;s office, coordinating with operational and support departments to ensure financial discipline, compliance, and cost efficiency across projects.Key Responsibilities1. Pre-Contract Responsibilities<ul><li>Analyze tender documents, BOQs, specifications, and drawings.</li><li>Conduct detailed cost analysis and scope comparison between tender and execution stages.</li><li>Review technical and commercial comparison sheets from procurement teams.</li><li>Support the COO in evaluating subcontractor and supplier bids.</li><li>Identify commercial risks, exclusions, and scope gaps.</li><li>Assist in value engineering and cost optimization strategies.</li></ul>2. Post-Contract Responsibilities<ul><li>Review project budgets and ensure alignment with approved estimates.</li><li>Monitor cost commitments vs. approved budgets.</li><li>Verify purchase requests, LPOs, subcontract agreements, and payment certifications.</li><li>Assist in change order evaluation and variation cost assessment.</li><li>Support in claims analysis and commercial negotiations.</li><li>Review interim valuations and final accounts before COO approval.</li></ul>3. Budget &amp; Procurement Review<ul><li>Verify budget approvals and ensure compliance with company authority matrix.</li><li>Review technical and commercial comparison sheets before finalization.</li><li>Evaluate procurement documentation for accuracy and cost effectiveness.</li><li>Ensure proper documentation of cost justifications and approvals.</li></ul>4. Contract Administration &amp; Compliance<ul><li>Review main contracts, subcontracts, and consultancy agreements.</li><li>Identify contractual risks, obligations, and liabilities.</li><li>Coordinate with legal and project teams on contractual matters.</li><li>Assist in dispute resolution and claims preparation.</li></ul>5. Coordination &amp; Reporting<ul><li>Coordinate with:</li><li>Civil &amp; Infrastructure Division</li><li>Interior Fit-Out Division</li><li>MEP Contracting &amp; Maintenance Teams</li><li>Landscape &amp; Swimming Pool Division</li><li>Hard &amp; Soft Services Teams</li><li>Trading &amp; Procurement Department</li><li>Finance &amp; Accounts</li><li>Prepare commercial analysis reports and dashboards for COO.</li><li>Present comparative cost studies and financial risk summaries.</li><li>Support COO in strategic commercial decision-making.</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s Degree in Quantity Surveying, Civil Engineering, or Construction Management.</li><li>10 years of experience in multi-disciplinary contracting environments, in GCC region.</li><li>Strong exposure to civil, MEP, fit-out, and maintenance contracts.</li><li>Experience in both pre- and post-contract commercial management.</li><li>Proficiency in BOQ preparation, cost estimation, and contract review.</li><li>Strong knowledge of FIDIC or similar contract frameworks (preferred).</li></ul>Key Skills &amp; Competencies<ul><li>Strong commercial and financial acumen</li><li>Advanced Excel and cost analysis capability</li><li>Contract interpretation and risk assessment</li><li>Technical and commercial bid evaluation</li><li>Negotiation and stakeholder coordination</li><li>Attention to detail and documentation control</li><li>Ability to work closely with senior management</li></ul>Reports directly to: Chief Operating Officer (COO)Job Type: Full-timePay: BD1,000.000 - BD1,400.000 per monthWork Location: In person

Commercial Analyst (Multi-Disciplinary Contracting)

Amana Healthcare Bahrain

<div>
 
 
 Overview
 
 
 
 Bringing the excellence of M42&rsquo;s Amana Healthcare in the UAE to the Kingdom, Amana Healthcare Bahrain is the first facility of its kind, and the only dedicated provider of long-term care and post-acute rehabilitation. Amana Healthcare Bahrain delivers world-class care that fosters healing, community connection, and social reintegration.
 
 
 
 
 
 M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting-edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and patient-centered outcomes. With a global presence spanning more than 480 facilities in 27 countries and a dedicated workforce of over 20,000 professionals, M42 is uniquely positioned to redefine the future of healthcare on a global scale.
 
 
 
 
 
 
 Job Title: Business Analyst
 
 
 
 
 
 
 
 Role Overview
 
 
 
 We are seeking a high-caliber Business Analyst to work directly with the Leadership Team of a newly established hospital in Bahrain. This is a high-exposure, fast-paced, and intellectually demanding role suited for individuals with strong analytical capability, executive presence, high levels of confidence, and resilience.
 
 
 The selected candidate will play a critical entrepreneurial role in supporting strategic planning, operational excellence, financial performance monitoring, and governance frameworks during Amana Healthcare Bahrain&rsquo;s growth phase. This opportunity is ideal for professionals with 1&ndash;3 years of experience, preferably from top-tier strategy consulting firms, who are looking to transition into a dynamic healthcare leadership environment.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 
 
 
 1. Strategic Planning &amp; Business Development
 
 
 <ul>
 <li>
 Support the Leadership Team in developing and executing the short- and long-term strategy.
 </li>
 <li>
 Conduct feasibility studies for new services, specialties, and expansion initiatives.
 </li>
 <li>
 Develop structured investment business cases including financial projections, ROI analysis, and risk assessments.
 </li>
 </ul>
 
 
 2. Financial &amp; Performance Analysis
 
 
 <ul>
 <li>
 Build and maintain financial models, budgeting frameworks, and forecasting tools.
 </li>
 <li>
 Monitor revenue streams, cost centres, and profitability by service line.
 </li>
 <li>
 Develop executive dashboards tracking operational, financial, and clinical KPIs.
 </li>
 <li>
 Identify performance gaps and recommend corrective action plans.
 </li>
 </ul>
 
 
 3. Executive Reporting &amp; Governance
 
 
 <ul>
 <li>
 Prepare high-quality board and executive committee presentations, leadership reports, and strategic updates.
 </li>
 <li>
 Consolidate departmental inputs into clear, concise executive summaries.
 </li>
 <li>
 Support governance processes, decision tracking, and policy documentation.
 </li>
 </ul>
 
 
 4. Operational Excellence &amp; Process Optimization
 
 
 <ul>
 <li>
 Analyze hospital workflows and identify efficiency improvement opportunities.
 </li>
 <li>
 Drive cross-functional strategic projects and monitor execution timelines.
 </li>
 <li>
 Support the implementation of SOPs, performance frameworks, and accountability systems.
 </li>
 </ul>
 
 
 5. Market Intelligence &amp; Competitive Benchmarking
 
 
 <ul>
 <li>
 Conduct healthcare market research, competitor analysis, and industry benchmarking within Bahrain and the GCC.
 </li>
 <li>
 Analyze payor landscape, pricing strategies, and regulatory trends.
 </li>
 <li>
 Provide data-driven insights to support positioning and growth initiatives.
 </li>
 </ul>
 
 
 
 
 
 Candidate Profile
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in strategy consulting, corporate strategy, or performance improvement roles.
 </li>
 <li>
 Candidates with prior experience in healthcare consulting (McKinsey &amp; Company, Boston Consulting Group, Bain &amp; Company, or similar) will be highly preferred.
 </li>
 <li>
 An entrepreneurial opportunity within a dynamic and evolving environment.
 </li>
 <li>
 Bachelor&rsquo;s degree in Business, Finance, Economics, Healthcare Management, or related field (MBA is an advantage).
 </li>
 <li>
 Strong financial modelling and advanced proficiency in Excel and PowerPoint.
 </li>
 <li>
 Experience preparing executive-level presentations and strategic reports.
 </li>
 </ul>
 
 
 
 
 
 Core Competencies
 
 
 <ul>
 <li>
 Exceptional analytical and structured problem-solving skills.
 </li>
 <li>
 Strong executive presence and communication skills.
 </li>
 <li>
 High resilience and ability to thrive in a demanding leadership environment.
 </li>
 <li>
 Strong character, confidence, and professional maturity.
 </li>
 <li>
 High ownership mindset and execution focus.
 </li>
 <li>
 Ability to manage ambiguity in a start-up healthcare setting.
 </li>
 </ul>
 
 
</div>

Business Analyst

Jobs via eFinancialCareers

<div>
 Bank ABC seeks to recruit a Head of IT Application Support in the Group Information Technology Department based in our Head Office in Bahrain.
 
 
 The Head of Application Support provides bank-wide leadership and accountability for the stability, availability, resilience, and controlled change of the Bank's application and digital service landscape. This includes core banking platforms (e.g., Temenos), payments, digital channels, treasury &amp; markets, CRM, trade finance, AML/KYC &amp; sanctions, regulatory &amp; finance reporting, data platforms, and enterprise integration.
 
 
 The role owns the Run-the-Bank (RTB) and Change-the-Bank (CTB) operating model and plays a critical role in shaping the Run-and-Change interface between the Bank, IT vendors, and Managed-Service providers, ensuring that production services are delivered in a predictable, secure, compliant, and cost-effective manner across a hybrid cloud environment spanning on-premise, private cloud, and public cloud platforms.
 
 
 As part of the Bank's technology transformation agenda, the role is responsible for supporting and executing the application support strategy for core banking and all associated ecosystems, including cloud-hosted deployments, vendor-managed services, and complex integration patterns.
 
 
 The Job holder is expected to modernise and adopt AI-enabled capabilities across application support; this includes embedding disciplined ITIL-aligned service management in collaboration with other technology teams. Finally, the Head of Application Support acts as a senior contributor to the wider Group Technology Strategy, supporting technology governance, regulatory readiness, risk management, and architecture discipline
 
 
 
 Responsibilities of the role:
 
 
 
 The job holder will be responsible for:
 
 
 <ul>
 <li>
 Strategy and Governance
 </li>
 <li>
 Define, own and continuously evolve the Application Support strategy aligned with business objectives and the wider Group technology strategy, witch clear roadmap around Temenos and its digital ecosystem.
 </li>
 <li>
 Work with other technology partners and key stakeholders to establish and enforce a robust governance framework for RTB and CTB, ensuring clear accountability between internal teams, vendors, and managed-service providers.
 </li>
 <li>
 Ensure the application support team comply with regulatory, risk, and internal control requirements, providing senior-level assurance for audits, regulatory reviews, and other examinations.
 </li>
 <li>
 Support the GCITO in shaping and executing Group-wide technology governance, including policy adherence, architectural discipline, service standards, and technology risk management.
 </li>
 <li>
 Sponsor and gradually adopt AI capabilities across application support, ensuring appropriate governance and measurable operational benefits .
 </li>
 <li>
 Application Ecosystem Management
 </li>
 <li>
 Lead the definition and execution of application lifecycle and obsolescence management, ensuring early engagement with systems owners to timely decommission, migrate, or consolidate systems in line with the Bank's core banking and digital transformation strategy.
 </li>
 <li>
 Own and drive the rationalisation and simplification of the application estate, with the Temenos core banking platform as the strategic foundation around which all supporting, adjacent and downstream systems are designed, integrated, and operated.
 </li>
 <li>
 Ensure the application support model, service processes, and operational tooling are aligned to the Bank's technology roadmap, including cloud-hosted deployments, vendor-managed services, and complex integration landscapes.
 </li>
 <li>
 As needed, lead major incident and problem management situations, ensuring timely resolution, executive communication, root-cause-analysis, and durable remediation.
 </li>
 <li>
 Own and mature ITIL/ServiceNow-aligned service management practices (incident, problem, change, release, knowledge), ensuring consistent execution across the application support team.
 </li>
 <li>
 Collaboration and stakeholder management
 </li>
 <li>
 Act as the most senior point of contact for business stakeholders and business-technologist teams on application stability, integration, service performance, and operational risk.
 </li>
 <li>
 Partner closely with Architecture, IT Delivery, Data Management, Service Management, Cyber Security, and Business technologist to ensure seamless transition of solutions into production and sustained service quality.
 </li>
 <li>
 Build and maintain strong, outcome-driven relationships with vendors, system integrators, and managed-service providers, ensuring SLA compliance, performance transparency, accountability.
 </li>
 <li>
 Provide clear, timely, and executive-ready communication during incidents, service issues, and material risk events.
 </li>
 <li>
 Represent Application Support in senior management forums, governance committees, and steering groups, contributing informed, risk-based perspectives.
 </li>
 <li>
 Leadership and People Management
 </li>
 <li>
 Lead and develop a high-performance application support team, fostering a culture of accountability, professionalism, and continuous improvement.
 </li>
 <li>
 Manage clear role boundaries and responsibilities across Tech Leads, support teams, business-technologist teams, and vendor resources, ensuring effective coverage and resilience.
 </li>
 <li>
 Build and execute succession plans and capability uplift strategies, particularly in Temenos, cloud operations, service management, and AI-enabled application delivery and support. Promote modern ways of working, including SRE principles, automation and AI, and data driven decision-making.
 </li>
 <li>
 Promote a culture of diversity, equality, and inclusion within the Application Support team, championship diversity initiatives and fostering a sense of belonging and respect for all team members.
 </li>
 <li>
 Collaborate with GIT Management and HR to recruit and onboard top talent, ensuring the Application support team has the skills, capabilities, and resources needed to achieve its goals and objectives.
 
 
 
 </li>
 </ul>
 
 Areas Of Knowledge, Qualification And Experience
 
 
 
 <ul>
 <li>
 20+ years of technology, digital or/and application support experience.
 </li>
 <li>
 10+ years in a managerial and leadership role (mandatory).
 </li>
 <li>
 Extensive leadership experience in application support, production services, or technology operations within banking or regulated financial services.
 </li>
 <li>
 Proven accountability for the stability, availability, and resilience of large-scale, business-critical application estates.
 </li>
 <li>
 Hands-on experience supporting and operating core banking platforms, preferably Temenos, within complex, multi-vendor and integration-heavy environments.
 </li>
 <li>
 Experience leading and developing multi-disciplinary, geographically distributed teams, including succession planning and capability uplift
 </li>
 <li>
 Bachelor's degree or advanced degree in Information Technology, Computer Science, Engineering, or related field.
 </li>
 <li>
 Temenos banking platform (desirable) - formal training or certifications related to Temenos implementations, operations, or upgrades.
 </li>
 <li>
 Professional certifications in: IT Service Management (e.g., ITIL), Cloud Platforms (e.g., AWS, Azure), Project deliver/governance (e.g., Agile, PRICE 2, etc.).
 </li>
 <li>
 Banking application landscapes, including core banking platforms (particularly Temenos), payments, digital channels, treasury &amp; markets, trade finance &amp; cash management, regulatory and finance reporting, and enterprise integration patterns.
 </li>
 <li>
 Application support and service management frameworks, including ITIL-aligned practices, service lifecycle management, and the operation of multi-tier (L1-L4) support models across internal teams and managed-service providers.
 </li>
 <li>
 Hybrid cloud architectures and operating models, spanning on-premises, private cloud, and public cloud environments, with an understanding of operational resilience, availability, and recovery considerations.
 </li>
 <li>
 Non-functional requirements (NFRs) and operational controls, including availability, performance, security, scalability, observability, resilience, and recoverability.
 </li>
 <li>
 Modern reliability and operations concepts, including Site Reliability Engineering (SRE), automation, monitoring, and data-driven service delivery.
 </li>
 <li>
 Data platforms, and strong experience in data integration, ETL processes, and data management platforms and tools.
 </li>
 <li>
 knowledge of data lake architectures and experience in managing and integrating data lakes using platforms like AWS and Azure.
 </li>
 <li>
 Vendor and managed-service governance, including SLA/OLA models, performance management, and commercial oversight
 </li>
 <li>
 Technology risk management within regulated financial services, including audit, regulatory expectations, control frameworks, and cyber security &amp; data protection.
 </li>
 <li>
 Knowledge of cloud computing technologies and implementing cloud-based solutions and services.
 </li>
 <li>
 Knowledge of API management and integration, facilitating data exchange between internal systems and external data sources.
 </li>
 <li>
 Understanding of machine learning and AI frameworks and platforms; including AI-enabled operational capabilities
 </li>
 </ul>
</div>

Head of IT Application Support - Arab Banking Corporation

DAMANA

<div>
 
 At Damana Insurance in Bahrain, we are currently recruiting for a Digital Business Analyst.
 
 
 
 
 
 As a Business System Analyst specializing in the insurance industry, you will be responsible for analyzing complex business processes, identifying areas for digital optimization, and collaborating with cross-functional teams to implement innovative solutions. Your role is pivotal in enhancing operational efficiency, customer experiences, and overall business success in the insurance and broking domain.
 
 
 
 
 
 
 
 Main Responsibilities.
 
 
 
 
 
 
 
 
 1. 1. Requirement Elicitation &amp; Documentation (30%)
 
 
 <ul>
 <li>
 Collaborate with
 
 insurance
 
 and broking stakeholders to gather, analyse, and document business requirements.
 </li>
 <li>
 Translate business needs into clear, detailed digital project specifications.
 </li>
 <li>
 Perform in-depth analysis of existing processes, systems, and pain points.
 </li>
 <li>
 Create BPMN
 
 process workflows
 
 , identify process gaps, and propose innovative, scalable solutions.
 </li>
 <li>
 Work closely with IT and development teams to design digital solutions tailored for the insurance and broking domain.
 </li>
 <li>
 Define functional specifications and produce BRDs, Functional Specification Documents, and Integration Documents.
 </li>
 </ul>
 
 
 
 
 
 2. Enterprise Architecture Alignment(20%)
 
 
 <ul>
 <li>
 Ensure all digital solutions are aligned with the enterprise architecture framework and internal standards.
 </li>
 <li>
 Continuously update related assets (business processes, architecture diagrams, data flows, system inventories) in
 
 iServer
 
 or equivalent EA tools.
 </li>
 <li>
 Facilitate change management efforts to ensure architectural artifacts remain accurate and up to date
 </li>
 </ul>
 
 
 
 
 
 3. Process Enhancement Initiatives(20%)
 
 
 <ul>
 <li>
 Analyze existing business processes and workflows to identify inefficiencies, bottlenecks, and opportunities for improvement
 </li>
 <li>
 Design and implement process optimization initiatives to increase operational efficiency, reduce costs, and improve service delivery
 </li>
 <li>
 Develop and maintain process documentation, including standard operating procedures (SOPs), workflow diagrams, and process maps
 </li>
 <li>
 Monitor key performance indicators (KPIs) and metrics to measure the effectiveness of process enhancements
 </li>
 <li>
 Facilitate workshops and training sessions to drive adoption of new or improved processes
 </li>
 <li>
 Recommend and implement automation solutions to streamline repetitive tasks and reduce manual effort
 </li>
 </ul>
 
 
 
 
 
 4. System Support (30%)
 
 
 <ul>
 <li>
 Provide technical support for business applications, systems, and software platforms
 </li>
 <li>
 Troubleshoot and resolve system issues, errors, and user-reported problems in a timely manner
 </li>
 <li>
 Maintain system documentation, including configuration guides, troubleshooting procedures, and knowledge base articles
 </li>
 <li>
 Support user access management, including account creation, permissions, and security protocols
 </li>
 <li>
 Conduct user acceptance testing (UAT) for system enhancements and new implementations
 </li>
 <li>
 Provide end-user training and support to maximize system utilization and user proficiency
 </li>
 <li>
 Track and manage support tickets through completion, ensuring adherence to service level agreements (SLAs)
 </li>
 </ul>
 <li>
 </li>
 
 
 
 
 Education and qualification
 
 <ul>
 <li>
 Bachelor's degree in Computer Engineering.
 </li>
 <li>
 Proven experience as a Business Analyst in the insurance and broking sector
 </li>
 </ul>
</div>

Digital Business Analyst

<div>Engineer the future of global finance. At Citi, our Tech team doesn&rsquo;t just support finance &ndash; we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
The IT Project Senior Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and work-flow for the area or function. Integrates subject matter and industry expertise within a defined area. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization. Work and performance of all teams in the area are directly affected by the performance of the individual. 
 
Responsibilities:<ul><li>
Coordinates activities of the project team, identifies necessary resources and develops schedules to meet completion deadlines.</li><li>
Verifies project team adherence to control and risk implementations as well as standards and process changes.</li><li>
Determines scope and impact of project risks and issues; raises and resolves issues.</li><li>
Applies good understanding of concepts and procedures within own IT project leadership area to resolve issues.</li><li>
Demonstrates a comprehensive understanding of how areas of IT project leadership collectively integrate to contribute to achieving business goals.</li><li>
Provides evaluative judgment based on analysis of factual information in complicated and unique situations.</li><li>
Directly impacts the IT project leadership area through shared responsibility for delivery of end results and contribution to planning, budget management and formulation of procedures; influences resource planning.</li><li>
Persuades and influences others through communication and diplomacy skills; may negotiate with external parties.</li><li>
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul> 
Qualifications:<ul><li>
Significant experience in an IT project leadership role with commensurate people management experience.</li></ul> 
Education:<ul><li>
Bachelor&rsquo;s/University degree or equivalent experience</li></ul> 
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
-
Job Family Group:
Technology
-
Job Family:
Technology Project Management
-
Time Type:
Full time
-
Most Relevant Skills
Please see the requirements listed above.
-
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. 
 
View Citi&rsquo;s EEO Policy Statement and the Know Your Rights poster.</div>

IT Project Senior Analyst - Assistant Vice President

Explore 145+ Senior clinical application analyst in Bahrain this March. Find roles across top companies and apply now to boost your career.