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accounts receivable specialist Jobs in Bahrain

accounts receivable specialist

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production support analyst - payments Jobs in Bahrain

production support analyst - payments

senior clinical application analyst Jobs in Bahrain

senior clinical application analyst

applications senior support payments specialist

Grant Thornton Bahrain

<div>
 
 Position: Senior Accountant &ndash; Insurance Sector
 
 
 
 
 Employment: Hiring for a leading Insurance Company in Bahrain
 
 
 
 
 Employment Type: Full-time, Permanent
 
 
 
 
 Job Overview
 
 
 
 We are seeking a highly skilled and experienced Senior Accountant to join our client in the insurance sector. The ideal candidate will have a strong background in accounting and a deep understanding of the insurance industry. This is a full-time, permanent position based in Bahrain.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Prepare management reports, including monthly actual vs. budget and sales forecast analysis.
 </li>
 <li>
 Prepare and submit mandatory regulatory filings within statutory deadlines.
 </li>
 <li>
 Prepare financial statements in accordance with IFRS, with specific focus on IFRS 17.
 </li>
 <li>
 Coordinate with internal and external auditors and provide required audit support.
 </li>
 <li>
 Supervise junior accountants, review their work, and ensure timely completion of tasks.
 </li>
 <li>
 Perform month-end closing, including accruals, prepayments, depreciation, and adjustments.
 </li>
 <li>
 Prepare and review journal entries for branches and agencies.
 </li>
 <li>
 Perform reconciliations for banks, clients, insurance companies, workshops, suppliers, and interbranch/intercompany accounts.
 </li>
 <li>
 Review receipts and supporting documents related to claims, payments, refunds, and suppliers/providers.
 </li>
 <li>
 Prepare payment vouchers, cheques, and related accounting records.
 </li>
 <li>
 Maintain and update the fixed assets register.
 </li>
 <li>
 Prepare monthly employee deduction vouchers.
 </li>
 <li>
 Prepare and manage bank and supplier confirmations on a periodic basis.
 </li>
 <li>
 Perform other duties as assigned by management.
 
 
 
 </li>
 </ul>
 
 Education
 
 
 
 Bachelor's degree in accounting or a related field with additional professional qualification is preferred.
 
 
 
 Experience &amp; Knowledge
 
 
 
 <ul>
 <li>
 3&ndash;6 years of accounting experience in the insurance industry.
 </li>
 <li>
 Strong experience in regulatory reporting, management reporting, and IFRS compliance.
 </li>
 <li>
 Working knowledge of IFRS 17 and insurance accounting standards.
 
 
 
 </li>
 </ul>
 The job offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a dedicated and experienced Senior Accountant with a passion for the insurance industry, we would love to hear from you.
</div>

Senior Accountant - Insurance Sector

Citi

<div><h2 class="jobSectionHeader">Discover your future at Citi</h2>
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.
<h2 class="jobSectionHeader">Job Overview</h2>
Production Support Analyst - Payments 
 
Position Overview:
We are seeking a highly motivated and technically proficient Production Support Analyst to join our dynamic team. This role is at the forefront of our payment hyper care team, ensuring the stability, integrity, and performance of our critical payment systems. The ideal candidate will be a proactive problem-solver with a strong technical background, excellent communication skills, and the ability to thrive in a fast-paced, global environment. 
 
Key Responsibilities:
<ul><li>Stakeholder Management: Collaborate effectively with business and technical partners across multiple regions to ensure alignment and timely issue resolution.</li>
<li>Client Communication: Serve as a technical point of contact for clients, providing timely updates and &quot;heads-up&quot; notifications on production issues via Symphony and other official communication channels.</li>
<li>Production Monitoring: Proactively monitor end-to-end payment flows using tools like ITRS Geneos and Grafana dashboards to identify, analyze, and escalate potential issues.</li>
<li>Incident Management: Understand and analyze the complete payment lifecycle to effectively troubleshoot and escalate incidents to the next level of support when necessary.</li>
<li>Initiative &amp; Analytics: Utilize strong analytical skills to identify trends, drive improvement initiatives, and contribute to the overall stability of the production environment.</li>
<li>Documentation: Create and maintain clear, comprehensive documentation for processes, issue resolutions, and system knowledge.~ 
 
</li></ul>Required Qualifications:
<ul><li>Technical Proficiency:
<ul><li>Strong hands-on experience with SQL and tools like SQL Developer.</li>
<li>Proficiency with MongoDB and tools such as Compass.</li>
<li>Demonstrated experience with monitoring tools, specifically ITRS Geneos and Grafana.</li>
<li>Experience with IT Service Management (ITSM) ticketing tools, such as ServiceNow.</li>
</ul></li><li>Communication Skills: Excellent written and verbal communication skills, with the ability to articulate technical issues to both technical and non-technical audiences. Proficiency with standard communication channels including Outlook and Microsoft Teams.</li>
<li>Analytical Skills: Proven ability to analyze complex technical issues and identify root causes.</li>
<li>Motivation &amp; Drive: A self-motivated individual who is eager to take ownership, drive initiatives, and perform well in a high-pressure, dynamic production environment. 
 
</li></ul>Desired Qualifications:
<ul><li>Domain Knowledge: Experience in the payments domain is highly desirable.</li>
<li>End-to-End Understanding: A strong conceptual understanding of the entire payment processing flow.</li>
</ul>Monitoring Skills: ITRS , Grafana, Kibana 
 
Technical Skills:
<ul><li>Database: PL/SQL, Oracle/MSSQL/Mongo DB, Query Tuning</li>
OS / platform: Python, Mongo DB, Linux, Cloud understanding 
<li>
 
</li></ul>Domain: Payment lifecycle understanding, SWIFT/ISO 20022, PCI DSS, Settlement 
 
Good to have:
<ul><li>Good Communication skills</li>
<li>Stakeholder management</li>
<li>Incident Management</li>
<li>Team player</li>
</ul>-
<h2 class="jobSectionHeader">Job Family Group:
</h2>Technology
-
<h2 class="jobSectionHeader">Job Family:</h2>
Applications Support
-
<h2 class="jobSectionHeader">Time Type:</h2>
Full time
-
<h2 class="jobSectionHeader">Most Relevant Skills
</h2>Please see the requirements listed above.
-
<h2 class="jobSectionHeader">Other Relevant Skills
</h2>For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</div>

Production Support Analyst - Payments

TASC Outsourcing

<div>
 
 We are seeking an experienced banking professional to lead the growth and expansion of a Commercial Cards and B2B Payments portfolio in Bahrain. This role will focus on corporate client acquisition, supplier payment solutions, portfolio growth, and strategic relationship management.
 
 
 
 
 
 
 Key Responsibilities:
 
 
 
 &bull; Drive growth of the commercial cards portfolio across large corporates and mid-market segments.
 
 
 &bull; Identify and unlock B2B supplier payment opportunities and increase card penetration.
 
 
 &bull; Develop and execute go-to-market strategies.
 
 
 &bull; Manage relationships with corporate clients, including MNCs and large enterprises.
 
 
 &bull; Support product development and commercial card solution launches.
 
 
 &bull; Collaborate with stakeholders across transaction banking, risk, and operations.
 
 
 &bull; Conduct market and competitor analysis to strengthen market positioning.
 
 
 
 
 
 
 Requirements:
 
 
 
 &bull; 12&ndash;18+ years of experience in Corporate Banking, Payments, Commercial Cards, or Transaction Banking.
 
 
 &bull; Strong expertise in B2B payments and corporate client management.
 
 
 &bull; Proven track record in business development and revenue growth.
 
 
 &bull; Experience managing corporate portfolios and cross-functional stakeholders.
 
 
 &bull; Strong communication and relationship management skills.
 
 
 
 
 
 
 Preferred Qualifications:
 
 
 
 &bull; MBA or equivalent in Business or Finance.
 
 
 &bull; Certifications in Payments or Digital Banking.
 
 
 &bull; GCC banking experience preferred.
 
</div>

Senior Manager –  Commercial Cards & B2B Payments

waterproofing company

The Company is a leading construction and specialist contracting company based in Bahrain, delivering high-quality waterproofing, civil, and building envelope solutions across the Kingdom and the wider Gulf region. They are committed to technical excellence, client satisfaction, and sustainable construction practices.They are seeking a driven, technically proficient Sales Engineer with a strong background in the waterproofing and construction sectors. The successful candidate will be responsible for developing and maintaining client relationships, achieving sales targets, managing the full sales cycle from enquiry to invoice, and serving as a trusted technical advisor to clients across Bahrain.Sales &amp; Business Development<ul><li>Identify and develop new business opportunities within the waterproofing and construction market in Bahrain.</li><li>Build and maintain a strong sales pipeline to consistently meet and exceed monthly and annual revenue targets.</li><li>Conduct regular client visits, site surveys, and product presentations to architects, consultants, contractors, and project owners.</li><li>Prepare and submit competitive technical and commercial proposals in a timely manner.</li><li>Negotiate contracts and pricing in line with company policy and margin requirements.</li></ul>Technical Advisory<ul><li>Serve as the primary technical resource for clients, providing expert guidance on waterproofing systems, application methods, and product selection.</li><li>Conduct technical seminars, product demonstrations, and site assessments to support the specification and approval of company products and systems.</li><li>Collaborate with project teams to develop appropriate waterproofing specifications tailored to each project's requirements.</li><li>Stay current with industry standards, building codes (local and international), and emerging waterproofing technologies.</li></ul>Client Relationship Management<ul><li>Maintain and strengthen long-term relationships with key clients including developers, main contractors, MEP contractors, and consultants.</li><li>Ensure high levels of client satisfaction throughout the project lifecycle by proactively addressing queries, concerns, and after-sales support.</li><li>Conduct structured follow-ups on submitted quotations, pending approvals, and ongoing projects to ensure timely decision-making.</li></ul>Project &amp; Deadline Management<ul><li>Track and manage multiple active projects simultaneously, ensuring deliverables, material submissions, and project milestones are met on schedule.</li><li>Coordinate with the operations and procurement teams to confirm material availability, delivery timelines, and on-site readiness.</li><li>Monitor project progress and escalate any risks or delays to management proactively.</li></ul>Invoicing &amp; Financial Follow-Up<ul><li>Prepare and process invoices accurately upon project milestones or delivery, in line with agreed contract terms.</li><li>Follow up on outstanding payments, work closely with the finance team to maintain healthy cash flow and reduce overdue receivables.</li><li>Maintain accurate sales records, quotation logs, and payment tracking using Excel and company systems.</li><li>Produce regular sales reports, forecasts, and pipeline updates for management review.</li></ul>QUALIFICATIONS &amp; EXPERIENCE<ul><li>Bachelor's degree in Civil Engineering, Construction Management, Chemical Engineering, or a related Civil background</li><li>Minimum 3&ndash;5 years of proven sales experience in the waterproofing, construction chemicals, or building materials sector.</li><li>Solid technical understanding of waterproofing systems (below-grade, above-grade, roofing, wet areas, structural waterproofing).</li><li>Familiarity with waterproofing standards and specifications (BS, ASTM, local Bahraini/GCC codes) is highly advantageous.</li><li>Demonstrated track record of achieving and exceeding sales targets in a B2B construction environment.</li><li>Prior experience working in Bahrain or the GCC market is strongly preferred.</li></ul>KEY SKILLS &amp; COMPETENCIES<ul><li>Waterproofing systems &amp; application methods</li><li>Technical specification writing</li><li>Site assessment &amp; quantity surveying basics</li><li>Advanced Microsoft Excel (pivot tables, formulas, dashboards)</li><li>Numerical analysis &amp; cost estimation</li><li>AutoCAD / drawing interpretation (advantage)</li><li>Strong sales acumen and closing ability</li><li>Excellent verbal and written English communication</li><li>Client relationship management &amp; stakeholder engagement</li><li>Time management &amp; ability to manage multiple priorities</li><li>Structured follow-up discipline and attention to detail</li><li>Arabic language skills are a plus</li></ul>WHAT WE OFFER<ul><li>Competitive salary package commensurate with experience.</li><li>Performance-based incentives and sales commission structure.</li><li>Company vehicle or transportation allowance.</li><li>Medical insurance and statutory benefits.</li><li>Opportunities for professional development and technical training.</li><li>A dynamic, growth-oriented work environment in one of Bahrain's leading contracting firms.</li></ul>Pay: BD500.000 - BD900.000 per monthWork Location: In person

Sales Engineer Civil

<div><h2 class="jobSectionHeader">Discover your future at Citi</h2>
Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you&rsquo;ll have the opportunity to grow your career, give back to your community and make a real impact.
<h2 class="jobSectionHeader">Job Overview</h2>
Engineer the future of global finance. At Citi, our Tech team doesn&rsquo;t just support finance &ndash; we are helping to redefine it. Every day, $5 trillion crosses through our network. We do business in 180+ countries operating at a scale few can match. From deploying advanced AI to helping shape global markets, we build systems that matter. Look to join a team where your work helps influence economies, your ideas can drive innovation and outcomes, and your growth is backed by mentorship, continuous learning and flexibility with potential hybrid work opportunities. Help solve real-world challenges that touch millions and get the opportunity to build the future of finance with Citi Tech.
The XVA and Cross Asset Margin technology teams actively develop and enhance a set of co-operative, strategic systems and services which are regulatory driven and have a direct bearing on how Citi Capital Markets manages risk arising from trading, including both market and counterparty credit risks. We are responsible for calculating margin requirements for OTC bilateral derivatives and optimizing margin requirements for clients by considering offsets across various financial products using models like VaR, SIMM and Credit Stress. We support traders, salespeople, risk managers, financial controllers and operations staff.
 
 
The Lead Java Developer is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to lead applications systems analysis, design and programming activities. This is a senior technical position responsible for accomplishing results through the management of a team to drive a variety of engineering activities including the design, acquisition and deployment of hardware, software and network infrastructure in coordination with the Technology team.
Responsibilities:
<ul><li>Provide expertise in area and advanced knowledge of applications programming and ensure application design adheres to the overall architecture blueprint.</li>
<li>Utilize advanced knowledge of system flow and develop standards for coding, testing, debugging, and implementation.</li>
<li>Develop comprehensive knowledge of how areas of business, such as architecture and infrastructure, integrate to accomplish business goals.</li>
<li>Guide team to establish design standard, improving efficiency of development workflow and product rollout.</li>
<li>Take ownership of smooth Production releases planning and execution</li>
<li>Oversee software quality and system modifications</li>
<li>Serve as advisor or coach to mid-level developers and analysts, allocating work as necessary.</li>
<li>Analyze existing operations to identify risks and redundancies</li>
<li>Conduct comprehensive assessments to develop solutions</li>
<li>Liaise with team members, management to ensure projects are completed to application development and governance standard</li>
<li>Keep up-to-date with industry trends and developments</li>
<li>Resolve variety of high impact problems/projects through in-depth evaluation of complex business processes, system processes, and industry standards</li>
<li>Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li>
</ul>Qualifications:
<ul><li>Significant relevant experience in Apps Development role with hand on coding</li>
<li>Demonstrated thought leadership in designing complex and distrusted systems</li>
<li>In depth knowledge of Java, Spring, Kafka, Distributed Cache/Systems (e.g. Apache Ignite)</li>
<li>Hands on experience on relational databases like Oracle</li>
<li>Any experience with NoSQL databases like MongoDB is preferred</li>
<li>Experience with Python is preferred</li>
<li>Great exposure to microservices architecture.</li>
<li>API first design thinking and implementation using Rest, websocket and gRPC</li>
<li>Experience with building applications on cloud platform such as Docker, Kubernetes or OpenShift</li>
<li>Proven implementation of design pattern and enterprise level architecture</li>
<li>Strong analytical, troubleshooting and problem-solving skills</li>
<li>Excellent verbal and written communication skills</li>
<li>Able to work independently and as part of a team</li>
<li>Able to multi-task and prioritize tasks effectively.</li>
<li>Strong organizational and project management skills</li>
<li>UI tech stack knowledge will be advantage</li>
<li>Business knowledge of Margin, CVA, XVA, regulatory stress testing is preferred</li>
<li>Understanding of Risks (Greeks), risk calculation models like VaRr/SIMM preferred and ability to work with Quant team is preferred.</li>
</ul>Education:
<ul><li>A completed Bachelor&rsquo;s in Computer Science, Mathematics or equivalent.</li>
<li><ul><li>A Master&rsquo;s degree in preferred</li></ul></li>
</ul>-
<h2 class="jobSectionHeader">Job Family Group:
</h2>Technology
-
<h2 class="jobSectionHeader">Job Family:</h2>
Applications Development
-
<h2 class="jobSectionHeader">Time Type:</h2>
Full time
-
<h2 class="jobSectionHeader">Most Relevant Skills
</h2>Please see the requirements listed above.
-
<h2 class="jobSectionHeader">Other Relevant Skills
</h2>For complementary skills, please see above and/or contact the recruiter.
-
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.</div>

Lead Java Developer - Vice President

Havelock One Interiors

<div>
 
 Job Purpose
 
 
 
 The Projects Manager will execute fast-track fit-out projects for retail stores, F&amp;B outlets, hotels, and commercial offices. Working independently, he/she will be responsible for the overall planning, coordination, and management of multiple projects by leading multi-disciplinary teams including subcontractors through project activities to meet client requirements and complete projects successfully, safely, within quality, within budget and on-time.
 
 
 
 Key Responsibilities Areas
 
 
 
 The PM oversees the overall management of projects and client servicing on behalf of the Company, encompassing the following functions:
 
 
 
 1-Project Management
 
 
 
 <ul>
 <li>
 Review tender programmes and convert them into construction programmes, including defining the client&rsquo;s direct procurement requirements and client meetings calendar
 </li>
 <li>
 Specify project objectives and plans including site set-up, planning and logistics. Delineation of scope, budgeting, scheduling, setting performance requirements, selection of project sub-contractors and allocating internal resources (e.g., QA/QC, Health and Safety and MEP Management)
 </li>
 <li>
 Set targets for procurement packages and vet sub-contractors&rsquo; tenders
 </li>
 <li>
 Decide on purchasing requirements (whether within or outside subcontractors&rsquo; remit)
 </li>
 <li>
 Ensure projects teams have sufficient resources, equipment, and labour. Plan into order to meet the project timescales and quality requirements
 </li>
 <li>
 Attend all site meetings with client and/or consultants as Company representative
 </li>
 <li>
 Approve interim payments for subcontractors and their final accounts
 </li>
 <li>
 Approve the Company&rsquo;s interim valuations before submission to our client/consultant
 </li>
 <li>
 Liaise and cooperate with in-house departments such as joinery manufacturing in Bahrain
 </li>
 <li>
 Maximise resource efficiency (e.g., labour, materials, and equipment)
 
 
 </li>
 </ul>
 
 2-Performance Management
 
 
 
 <ul>
 <li>
 Oversee the construction sites and associated site teams, and the management of vendors and trade subcontractors
 </li>
 <li>
 Maintain accurate records of construction progress across all projects and report to senior management on a weekly basis
 </li>
 <li>
 Ensure good communication between the Company and clients at all times
 </li>
 <li>
 Be responsible for health and safety on all sites under his management
 </li>
 <li>
 Ensure workers follow Company procedures
 </li>
 <li>
 Manage the rectification process on-time and on-budget
 </li>
 <li>
 Compile and submit Operations and Maintenance (O&amp;M) manuals to the clients upon project completion
 </li>
 <li>
 Manage close out procedure for all projects in accordance with contractual obligations and to high quality standards thereby compelling clients to give a positive review or testimonial
 
 
 </li>
 </ul>
 
 Candidate Requirements
 
 
 
 <ul>
 <li>
 The Projects Manager (PM) should have worked with reputable fit-out contracting companies in the Middle East for at least 7-8 years
 </li>
 <li>
 Minimum of 10 years&rsquo; total work experience in the same field
 </li>
 <li>
 Very strong technical, execution and commercial abilities with sound knowledge of the woodworking business particularly the technical aspects relating to joinery and good manufacturing practices of timber, veneers, hardware, etc
 </li>
 <li>
 Proven track record as a successful leader at senior management level within the fit-out industry
 </li>
 <li>
 A very good knowledge of latest developments in the fit-out market. The candidate should be well-versed with the current trends and news influencing market and be able to suggest ideas to boost the Company&rsquo;s industry presence and build our brand
 </li>
 <li>
 Excellent communication and interpersonal skills and the ability to work successfully in a multinational market environment
 </li>
 </ul>
</div>

Projects Manager

<div>YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS. 
Would you like to become part of the world's most international company in the world?
A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet. 
 
Join our team and discover how an international network that's focused on service, quality and sustainability, is able to connect people and improve lives through the power of global trade. And not just for our customers, but for every member of our team too. To learn more about our culture, motivated people and our purpose, please visit www.dpdhl.jobs/express 
Do you want to make a difference? Then come to our &quot;Insanely Customer Centric&quot; Team and become a Certified International Specialist! 
Overall Role Purpose
Senior Manager Process and Programs is accountable for the implementation of Customer Service processes including global CS process standardization &amp; cross-functional support initiatives to ensure world class service is delivered to customers at every CS touchpoint supporting the Company&rsquo;s strategic plan and business imperatives through differentiation by Customer Service.
Your Tasks:
Process Development, Standardization &amp; Continuous Improvement<ul><li>
Lead the design, standardization, and harmonization of Customer Service processes, standards, programs across MENA</li><li>
Develop, maintain, and continuously enhance Global Customer Service Processes, Standards, and Reference Guides to ensure relevance in a dynamic business environment</li><li>
Identify best demonstrated practices and improvement opportunities, providing structured recommendations to stakeholders
</li><li>Drive digitalization initiatives to eliminate manual and redundant processes and improve efficiency</li><li>
Support continuous improvement initiatives across Customer Service and First Choice/ICCC teams</li></ul>
Program &amp; Project Management<ul><li>
Lead and manage the end-to-end delivery of regional Customer Service programs and projects</li><li>
Define project plans, manage timelines, resources, risks, and interdependencies to ensure successful delivery</li><li>
Act as the Customer Service lead for cross-functional projects
</li></ul>Stakeholders Management &amp; Governance<ul><li>
Act as the focal point and catalyst for Customer Service across MENA</li><li>
Ensure alignment and collaboration cross-functionally and between stakeholders</li><li>
Represent regional priorities and requirements in global forums</li><li>
Collaborate with country and regional stakeholders to drive initiatives aligned with business objectives</li><li>
Drive cost efficiency and productivity optimization initiatives across MENA</li><li>
Support governance through audits, performance reviews, and Centre of Excellence (CoE) certification activities</li></ul>
Customer Experience &amp; Service Excellence<ul><li>
Drive customer satisfaction by embedding best-in-class service standards</li><li>
Translate customer feedback (ICCC+, Customer Interaction Study, VOC insights) into actionable improvements</li><li>
Ensure adherence to Customer Service processes and CoE standards across countries</li><li>
Act as escalation point for complex customer issues and critical shipment-related incidents</li></ul>
Vendor &amp; Consulting Management<ul><li>
Manage internal and external consulting partners to deliver projects on time, within budget, and aligned with business requirements</li><li>
Ensure effective communication, transparency on progress, and risk management</li><li>
Oversee quality and impact of deliverables to support transformation objectives</li></ul>
Talent Development &amp; Engagement<ul><li>
Support the development of Customer Service-learning curricula and capability-building initiatives</li><li>
Deliver and contribute to training programs, including CIS and other development initiatives</li><li>
Build organizational capability in process excellence, analytics, and customer-centric practices</li><li>
Support attraction, development, and retention of top Customer Service talents</li></ul>
Customer Service Operations Support<ul><li>
Support countries in maintaining adherence to Customer Service processes and operational standards</li><li>
Identify operational gaps and drive improvement actions</li><li>
Promote a high-performance culture focused on continuous improvement and customer excellence</li><li>
Contribute to the effectiveness of day-to-day Customer Service operations when required</li></ul>
Growth Enablement<ul><li>
Identify and promote opportunities for revenue generation through Customer Service channels</li><li>
Support cross-sell and upsell and other growth initiatives in alignment with organization strategy</li></ul>
Additional support<ul><li>
Support the Regional Head in fostering a high-performance service culture by evaluating compliance with processes and establishing KPIs that drive quality performance across the region.</li><li>
Ensure effective prioritization and optimal allocation of resources and staff across countries and departments.</li><li>
Support customers service sub-functions Performance Excellence, Tools &amp; Tech when needed.</li></ul> 
Your Profile:<ul><li>
University degree. MBA is a plus</li><li>
Excellent Communication skills</li><li>
Proficiency in data analysis and visualization tools (PowerBI..etc)</li><li>
Strong collaboration and teamwork skills</li><li>
Excellent Software skills (Microsoft and AI tools
</li><li>Knowledge/Experience in Business Process Model, Project Management is a plus</li><li>
Language Requirements: English (Proficiency), Arabic (Proficiency is a plus)</li></ul>
Our Offer:<ul><li> Strong career support in an international environment.</li><li> Great culture and colleagues.</li><li> Multifarious benefit programm.</li></ul>
Do you see a personal challenge in these versatile and responsible tasks? Then apply now! 
We look forward to receiving your application!</div>

Senior Manager Process, Development & Programs, Customer Service, MENA

Explore 122+ Applications senior support payments specialist in Bahrain this July. Find roles across top companies and apply now to boost your career.