brokerage operations analyst Jobs in New York

brokerage operations analyst

business analyst

clinical business analyst lv 2 Jobs in New York

clinical business analyst lv 2

data operations analyst - reinsurance Jobs in New York

data operations analyst - reinsurance

junior business analyst

senior clinical operations analyst

Oshi Health

<div><div><p>Oshi Health is revolutionizing GI care with a digital clinic model that provides easy, convenient access to an integrated and multidisciplinary care team that takes a holistic approach to diagnosing, managing and treating digestive health conditions. Oshi Health has been recognized by Modern Healthcare and Builtin as the recipient of Best Place to Work awards. This recognition highlights our dedication to creating a workplace environment that prioritizes our team, fosters inclusivity, and is committed to our mission.</p>
<p>
We take time to get to know each patient, develop a personalized, whole-person care plan that includes identification of symptom triggers and prescription of evidence-based interventions, including medications, dietary changes, and mental health support. Our care is delivered virtually through our app, via secure messaging and telehealth visits. When in-person diagnostics or procedures are needed, we take a concierge approach and coordinate access, care and follow up with local providers. For more information, visit us at: www.oshihealth.com</p><br>
<p></p>
<p><b>
Oshi Health will never contact job candidates via text message or any other messaging platform including WhatsApp, Signal, and Telegram. All official correspondence will occur through email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to </b><b>careers@oshihealth.com</b><b>, and we'll confirm whether</b><b> you're engaging with one of our Oshi teammates!</b></p></div><p><b>
Senior Clinical Operations Analyst</b></p>
<p><i>
Are you a highly-motivated, analytical leader looking to make a bigger impact at an organization that changes lives?</i></p>
<p><i>
Do you thrive in a rapidly evolving, fast-paced environment requiring creativity, resourcefulness, high energy, and an ability to adapt quickly?</i></p>
<p><i>
Are you passionate about healthcare and looking to create a revolutionary new approach to digestive healthcare with a radically better patient experience?</i></p>
<p><i>
If so, you could be a perfect fit for our team who share a mission to eliminate the impact of digestive health conditions through redesigned GI care that patients love.</i></p>
<p><b>
The Team:</b></p>
<p>
The Analytics team is a small but mighty team at Oshi, responsible for empowering the entire organization with actionable insights and tools to drive decisions that fuel sustainable growth and operational excellence. Our team is scrappy, analytical, highly strategic, and interacts with every part of the business to support business objectives. The team consists of talented analysts who are skilled in both doing hands-on data analysis as well as collaborating with other teams across the organization to develop KPIs and the analytics tooling necessary for insight generation.</p>
<p><b>
The Role:</b></p>
<p>
We're looking for a strategic and collaborative Senior Clinical Operations Analyst to play a critical role in optimizing Oshi's clinical practice. As a member of the Analytics team, this role will generate data-driven insights, build and maintain core data models and reporting, and enable business decisions, with a focus on clinical operations. Partnering closely with clinical team leadership, this role will use data to measure, analyze, and optimize our clinical practice to improve efficiency, quality, and provider satisfaction.</p>
<p><b>
What You'll Do:</b></p>
<ul>
<li><b>Data-Driven Clinical &amp; Operational Strategy: </b>Bring a high level of analytical rigor to help us deeply understand all facets of our clinical operations and provider workflows. You'll conduct comprehensive analyses to identify key trends, measure the impact of our efforts, and uncover opportunities to improve efficiency and the overall quality of patient care.</li>
<li><b>Performance Measurement &amp; Optimization: </b>You will design and maintain performance dashboards and build new analytical tools to track key performance indicators (KPIs) for the clinical team. This includes analyzing metrics related to provider utilization, patient outcomes, scheduling efficiency, and capacity planning. You will use these insights to pinpoint and eliminate bottlenecks in workflows, ultimately reducing administrative burden and streamlining operations.</li>
<li><b>Cross-Functional Collaboration: </b>You will effectively communicate complex analyses with clear data visualization and compelling narratives to a range of clinical and non-clinical audiences. You'll serve as a critical partner to clinical leadership, providing insight into factors impacting practice performance and supporting strategic initiatives for workflow optimization and provider-facing tools.</li>
</ul>
<p><b>Who You Are:</b></p>
<p><b>
You have 3-5 years of experience in analytics, with at least 2 years in a healthcare or clinical setting.</b></p>
<ul>
<li><b>Technical Proficiency: </b>You are proficient in using SQL and Excel to query, organize, and analyze data. You have experience with healthcare data systems (e.g. EHRs, scheduling platforms, and claims databases) and business intelligence tools (e.g. Metabase). Experience with statistical tools (e.g. R, Python) is a bonus.</li>
<li><b>Analytical Mindset: </b>You have strong problem-solving skills with a track record of using data to inform strategy and decision-making. You are adept at data visualization and storytelling techniques and can easily spot patterns, opportunities, and areas for improvement. You thrive on using data to inform decisions.</li>
<li><b>Clear Communicator</b>: You possess excellent communication skills and have the ability to translate complex analyses into clear, actionable recommendations for non-technical stakeholders.</li>
<li><b>Life-Long Learner: </b>You are eager to learn new techniques and tools to drive your analyses to the next level. You are comfortable becoming proficient in new platforms and databases.</li>
<li><b>You have a passion for Oshi Health's mission </b>and a strong desire to drive clinical and operational excellence.</li>
<li><b>Telehealth experience </b>is preferred.</li>
</ul>
<p><b>We make healthcare more equitable and accessible:</b></p>
<ul>
<li>Mission-driven organization focused on innovative digestive care</li>
<li>Thrive on diversity with monthly DEIB discussions, activities, and more</li>
<li>Virtual-first culture: Work from home anywhere in the US</li>
<li>Live our core values: Own the outcome, Do the right thing, Be direct and open, Learn and improve, Team, Thrive on diversity</li>
</ul>
<p><b>We take care of our people:</b></p>
<ul>
<li>Competitive compensation and meaningful equity</li>
<li>Employer-sponsored medical, dental and vision plans</li>
<li>Access to a &quot;Life Concierge&quot; through Overalls, because we know life happens</li>
<li>Tailored professional development opportunities to learn and grow</li>
</ul>
<p><b>We rest, recharge and re-energize:</b></p>
<ul>
<li>Discretionary paid time off &mdash; take what you need, when you need it</li>
<li>13 paid company holidays to power down</li>
<li>Team events, such as virtual cooking classes, games, and more</li>
<li>Recognition of professional and personal accomplishments</li>
</ul>
<p><b>Oshi Health's Core Values:</b><br>
1. Own the Outcome<br>
2. Do the Right Thing<br>
3. Be Direct &amp; Open<br>
4. Learn &amp; Improve<br>
5. TEAM - Together Everyone Achieves More<br>
6. Thrive on Diversity</p>
<p>
At Oshi, we determine salary ranges using market benchmarking and a geo-neutral compensation philosophy&mdash;your pay is based on the role and level, not your location.</p>
<p>
We believe in offering competitive compensation that reflects your unique skills, experience, and qualifications. While the salary range provided outlines the potential earning scope for this role, final offers are tailored to each candidate's expertise, contributions, and alignment with internal equity among peers in similar roles. Oshi utilizes the entire compensation range, and we expect candidates offered positions with our company to fall widely throughout the range.</p>
<p>
The candidate we hire may have more experience (or less) than what is outlined in this job description. If that's the case, an updated level and salary range will be shared during the hiring process.</p>
<p><i>
Oshi Health is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity </i><i>or expression, or any other characteristic protected by federal, state or local laws</i><i>.</i></p><p></p><div><br>
<p>
Note: This job description serves as a general overview and may be subject to change based on organizational needs and requirements.</p>
<p>
Oshi Health is an equal opportunity employer that is committed to creating a diverse work environment. To do that, we champion a workplace where each and every person is treated with dignity and respect and is valued for their unique perspective and contributions.<br>
<br>
Oshi Health's policy is to maintain a working environment that encourages mutual respect, promotes harmonious and congenial relationships between employees, and is free from all forms of discrimination and harassment of any employee (or applicant for employment or service provider) by anyone, including supervisors, co-workers, vendors, or clients. Harassment and discrimination in any manner or form is expressly prohibited. There is no tolerance for discrimination or unequal treatment of any kind on the basis of race, color, religion, creed, gender, sex, sexual orientation, gender identity or expression, pregnancy, sexual and reproductive health decisions, national origin, age, disability, genetic information, marital status or civil partnership/union status, familial status, military or veteran status, predisposition or carrier status, domestic violence victim status, alienage or citizenship status, unemployment status, sexual violence or stalking victim status, caregiver status, or any other characteristic protected by law.</p>
<p>
This practice applies to all terms, conditions and privileges of employment including, but not limited to, recruitment, selection, promotion, demotion, transfer, layoff, rehire, termination of employment, development and training, compensation, benefits and retirement.</p><p><br>
For more information, visit us at www.oshihealth.com</p></div></div>

Senior Clinical Operations Analyst

Columbia University

<div><ul><li>Job Type: Officer of Administration</li>
<li>Regular/Temporary: Regular</li>
<li>Hours Per Week: 35</li>
<li>Salary Range: $180,000 - $210,000</li>
</ul><div><i>The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.</i></div>
<p></p>
<p>Position Summary</p>
<p>
The Senior Program Nurse Manager will provide leadership and direction for the Clinical Research Operations of the Columbia Initiative in Cell Engineering and Therapy (CICET). This role will work closely with Clinical Regulatory Affairs and Compliance to ensure the effective planning, execution, and oversight of both sponsored and investigator-initiated clinical trials.</p>
<p>
The Senior Program Nurse Manager will report to the Associate Director of Programs Management and, for clinical matters, work under the supervision of the Director for Translational Research, Cell Therapy, and Bone Marrow Transplant Program.</p>
<p></p>
<p>Responsibilities</p>
<p><b>
 Clinical Research Operations Management</b></p>
<ul>
<li>Oversee the Columbia Institute of Cell Engineering and Therapy (CICET) Clinical Research Operations Team.</li>
<li>Collaborate with CICET leadership to create and harmonize workflows and develop and promote a structure that creates efficient and streamlined clinical operations processes.</li>
<li>Work collaboratively with the Cell Therapy Service Medical Director, Clinical Study Principal Investigators, CICET GMP Medical Director, Clinical Protocol and Data Management (CPDM) Team, and other stakeholders to ensure compliant conduct of research protocols.</li>
<li>Support clinical study participant management, including screening and eligibility determination.</li>
<li>Support the clinical principal investigator on protocol-related nursing care of the study participants, including tracking contraindicated medications, adverse events, and clinical laboratory testing.</li>
<li>Develop clinical research SOPs for new workflows and processes.</li>
<li>Effectively communicate risks and unresolved issues to CICET and CPDM leadership and across the organization.</li>
<li>Generate quarterly reports for cell therapy trial activity for the CICET quality meeting.</li>
</ul>
<p><b> Clinical Regulatory Affairs and Compliance</b></p>
<ul>
<li>Support the CICET&rsquo;s leadership to achieve clinical development goals.</li>
<li>Support the Clinical Protocol review and approval process in a timely manner.</li>
<li>Oversee all tasks associated with the regulatory management of research protocols.</li>
<li>Oversee that all regulatory documents, data, and files are up to date.</li>
<li>Oversee study feasibility and study start-up for research protocols.</li>
<li>Ensure all manufacturing processes comply with FDA, GMP, FACT, and other regulatory standards.</li>
<li>Coordinate with the Clinical Trials Office for CMC, investigator manuals, and IND development and submission.</li>
<li>Participate in regulatory audits and inspections of the GMP laboratory, coordinating with the QA Director, sponsors, and appropriate stakeholders.</li>
<li>Participate in site audits and monitoring visits for research studies under CICET, coordinating with cell lab, apheresis, disease teams, sponsors, and appropriate stakeholders.</li>
<li>Contribute to regulatory submissions and maintain robust documentation and evaluation metrics for all manufacturing activities.</li>
</ul>
<p><b> Personnel Management</b></p>
<ul>
<li>Manage and lead nursing staff as well as serve as a role model and other teams working on clinical studies.</li>
<li>Assigns and manages weekly schedules, time, and attendance.</li>
<li>Ensures that the status of licenses, certifications, and any required competencies is current and completed by required deadlines.</li>
<li>Manage and evaluate employees&rsquo; orientation and ongoing training.</li>
</ul>
<p><b> Clinical Responsibility</b></p>
<ul>
<li>Collaborate with CICET groups, stakeholders, and vendors to integrate new technologies and processes into manufacturing.</li>
<li>Coordinate cross-functional teams to meet production timelines, interfacing with QA/QC teams.</li>
</ul>
<p></p><p>Minimum Qualifications</p>
<ul>
<li>Bachelor&rsquo;s degree in nursing, or equivalent in education.</li>
<li>Minimum of 5 years of experience in managing sponsored and investigator-initiated clinical studies in cell and gene therapies.</li>
<li>Proven track record of managing clinical research operations.</li>
<li>Strong leadership skills with experience in team management and development.</li>
</ul>
<p></p><p>Preferred Qualifications</p>
<ul>
<li>Strongly prefer at least 7 years of experience in cell therapy manufacturing</li>
<li>Advanced degree (MS or PhD) in a relevant scientific discipline</li>
<li>Preferably 8 years of experience with cell and gene therapy clinical research</li>
<li>Experience in developing clinical trial designs and clinical research protocols</li>
<li>Experience in preparing and managing Investigational New Drug Applications for Phase 1 and 2</li>
</ul>
<p></p><p>Equal Opportunity Employer / Disability / Veteran</p>
<p>
Columbia University is committed to the hiring of qualified local residents.</p></div>

Senior Program Nurse Manager - Cell Engineering & Therapy

BRATHON

<div>
 <p>
  <strong>
   Role : Sr Business Process Analyst
  </strong>
 </p>
 <p>
  Location of this will be in Midtown Manhattan, New York City.
 </p>
 <p>
  Duration for project will be long term (12+ months) with a potential RTH as well.
 </p>
 <p>
 </p>
 <p>
  Client is looking for a Senior Business Process Analyst with 3 - 5 years of trading desk experience in Trade execution and trade settlement team.
 </p>
 <p>
  Experience with following:
 </p>
 <ul>
  <li>
   large cap stocks, some option trading
  </li>
  <li>
   CTM/Moxy knowledge
  </li>
  <li>
   Knowledge of Genesis Platform: This is a software platform from SS&amp;C Advent streamline trading workflows
  </li>
  <li>
   Trust Query expert
  </li>
  <li>
   Reporting for MIS
  </li>
  <li>
   Good communication skills
  </li>
 </ul>
 <p>
 </p>
 <p>
  <u>
   This position will be in office in NYC 4 days a week
  </u>
 </p>
 <p>
  <br/>
 </p>
 <p>
  Please share resume to Vandana@brathon.com
 </p>
</div>


Business Process Analyst

Selby Jennings

<div>
 <p>
  <strong>
   Investment Analyst - Principal Investments (Private Credit &amp; Equity)
  </strong>
 </p>
 <p>
  A leading global asset manager is seeking a driven and analytical Investment Analyst to join its Principal Investments team. This team manages approximately $40 billion in assets and invests across both private credit and equity. The firm offers a dynamic buy-side platform with broad deal exposure, consistent transaction experience, and direct access to senior investment professionals.
 </p>
 <p>
  <br/>
 </p>
 <p>
  Key Responsibilities:
 </p>
 <ul>
  <li>
   Support deal execution across private credit and equity investments
  </li>
  <li>
   Conduct financial modeling, including LBO and valuation analyses
  </li>
  <li>
   Prepare investment memos and presentations for internal stakeholders
  </li>
  <li>
   Participate in due diligence and market research
  </li>
  <li>
   Collaborate with senior team members across the investment life cycle
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Requirements:
 </p>
 <ul>
  <li>
   <strong>
    Strictly 1-2 years of post-undergraduate professional experience
   </strong>
  </li>
  <li>
   Prior experience in investment banking, ideally in M&amp;A or Leveraged Finance
  </li>
  <li>
   Strong proficiency in Excel and financial modeling (especially LBO models)
  </li>
  <li>
   Background at a Bulge Bracket, Elite Boutique, or Middle Market investment bank
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  Compensation:
 </p>
 <ul>
  <li>
   Competitive base salary and performance-based bonus
  </li>
  <li>
   Comprehensive benefits package
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  This is an exceptional opportunity to join a high-performing team with strong career development prospects and exposure to a diverse range of investment opportunities!
 </p>
</div>


Investment Analyst

Weill Cornell Medicine

<div><div>Title: Service Operations Analyst I - Security</div>
<div>
Location: Midtown</div>
<div>
Org Unit: IT Operations</div>
<div>
Work Days: Monday - Friday (Some weekends)</div>
<div>
Weekly Hours: 35.00 Hybrid</div>
<div>
Exemption Status: Exempt</div>
<div>
Salary Range: $85,000.00 - $98,100.00</div>
<ul><li>As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices</li></ul><div><div><div><div>
Position Summary</div>
</div><div><div>
The Service Operations Analyst I - Secrurity role is responsible for the 24 x 7 health of all monitored and managed systems, network and applications. They will provide IT technical and application support to the WCM community. They are responsible for identifying incidents, events, and analyzing problem trends, overseeing the management and resolution of issues. Analyst is responsible for reviewing monitoring status, correlating events, understanding alarm diagnosis and incident/event trends. They troubleshoot and resolve discovered issues under the scope of Operations Center-supported services. The SOC Analyst requires technical acumen, excellent communication skills, troubleshooting skills, and the ability to facilitate and manage technical bridge lines that cross multiple domains. They need to quickly determine root cause, business impact and resolve issues as quickly as possible</div></div></div><div><div><div>
Job Responsibilities</div>
</div><ul><li>Responsible for monitoring and troubleshooting of processes, system triage and recovery for all infrastructure, applications, and data center(s) environments. Identifies operational risks and proposes alternative solutions.
</li><li>Participates in technical escalation of IT issues, collaborating with both application and operational teams through systems analysis, diagnosis, trouble-shooting, performance analysis and resolution.
</li><li>Participates in 24 x 7 monitoring and troubleshooting of Service Operations Center-monitored services, including Infrastructure, Networks, applications and monitored applications. Performs triage and remediation of detected issues.
</li><li>Responds to tickets and phone queue for Service Operations Center.
</li><li>Administers servers, storage, and/or backup technologies.
</li><li>Works collaboratively with engineering team to provide continuing service management and support on all production and test/development systems. Provides support and maintenance for all current and new systems.
</li><li>Monitors event console, identifying patterns of activity that could warrant technical intervention to resolve prior to a production outage.
</li><li>Provides ongoing support and management of monitoring tools. Participates in an on-call and/or shift rotation that provides 24x7x365 coverage, including management and monitoring of mission critical systems and networks.
</li><li>Ensures SOP procedures have been fulfilled and that work instructions and SOPs are being followed.
</li><li>Ensures that service requests are fulfilled as per the operational level agreement and committed fulfillment time.
</li><li>Develops knowledge base articles and work instructions for inclusion into knowledge base of record. Follows WCM ITIL process work flows to ensure operational tasks and activities are being followed for incident, request, change and event management.
</li><li>Follows the change management process for operational change tasks to ensure compliance for change management. Ensures all change management tasks are complete.
</li><li>Occasionally assists with data center(s) activities such as shipping, delivery, inventory, and operational tasks.
</li></ul></div><div><div><div>Education</div>
</div><ul><li>Bachelor's Degree
</li></ul></div><div><div><div>Experience</div>
</div><div><ul><li>Bachelor's degree in a related field or four years of equivalent technical experience is required.</li>
<li>ITIL v3 Foundations is highly desired.</li>
<li>Network+ certification is highly desired.</li>
<li>VMWare, Microsoft Server, Red-Hat Linux, A+, Security+, and or Network+ certification(s) preferred.</li>
<li>Information security certifications, such as Security+, CEH, GIAC, SSCP</li>
<li>Basic understanding of the legal aspects of data acquisitions and electronic discovery</li>
<li>Strong conceptual thinking, verbal, and communication skills</li>
<li>Strong understanding of logging or security event and incident management systems, such as Syslog, Splunk, etc.</li>
<li>Experience using security tools, such as Metasploit, nmap, Kali, Backtrack Linux, Wireshark, netcat, etc.)</li>
<li>Responds to alerts generated by our security event and incident management (SEIM) and log management platform, Splunk Enterprise Security</li>
<li>Basic understanding of a variety of incidents and attack vectors, such as network intrusions, web-based attacks, malicious emails, root- and user-level compromises, malware, botnet infections, and other anomalous activity.</li>
</ul></div></div><div><div><div>Knowledge, Skills and Abilities</div>
</div><ul><li>Excellent communication skills (both verbal and written).
</li><li>Results driven individual who enjoys working in a fast paced and challenging environment.
</li><li>Capable of working independently with little supervision or direction.
</li><li>Excellent operations, troubleshooting, and critical thinking skills.
</li><li>Technical acumen and the ability to facilitate and manage technical bridge lines that cross multiple domains.
</li><li>Ability to quickly determine root cause, business impact and resolve issues as quickly as possible.
</li></ul></div><div><div><div>Licenses and Certifications</div>
</div></div><div><div><div>Working Conditions/Physical Demands</div>
</div><div><ul><li>May participate in a rotation, providing 24x7x365 support.</li>
<li>Position requires working in an office environment where there are some physical discomforts such as dust, dirt and noise.</li>
<li>Light travel between office locations, primarily within NYC is required.</li>
<li>Occasional meetings or clinical staff interactions in typical patient care areas may be required, though direct patient exposure is not expected.</li>
<li>Occasional moving of computer equipment or similar objects up to approximately 25 lbs may be required.</li></ul></div></div></div><br>
<p></p>
<p>Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of &ldquo;any person, any study.&rdquo; No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual&rsquo;s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.</p>
<p>Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans&rsquo; Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.</p></div><p></p>

Service Operations Analyst I - Security

<div><div>Title: Service Operations Analyst II - Security</div>
<div>
Location: Upper East Side</div>
<div>
Org Unit: IT Operations</div>
<div>
Work Days: Monday - Friday (Some weekends)</div>
<div>
Weekly Hours: 35.00</div>
<div>
Exemption Status: Exempt</div>
<div>
Salary Range: $95,000.00 - $117,300.00</div>
<ul><li>As required under NYC Human Rights Law Int 1208-2018 - Salary range for this role when Hired for NYC Offices</li></ul><div><div><div><div>
Position Summary</div>
</div><div><div>
The Service Operations Analyst II - Security position is a senior IT Operations team member who can determine the most effective and efficient way to conduct a series of operational activities in a high-volume diverse environment. The ideal candidate will have a combination of proven technical experience, a solid foundation in operating systems, and considered to be a SME (subject matter expert) in a specific domain such as Network, Security, or Infrastructure (including Cloud).</div><br>
<div></div>
<div>
This role will provide IT technical leadership across the primary technologies to the WCM community. They are responsible for identifying incidents, events, and analyzing problem trends, overseeing the management and resolution of issues. The role is responsible for correlating events, identifying event trends, identifying problems and contributing to root cause analysis. They troubleshoot and resolve discovered issues under the scope of Operations Center-supported services. This role equires technical acumen, excellent communication skills, troubleshooting skills, and the ability to facilitate and manage technical bridge lines that cross multiple domains. They need to quickly determine root cause, business impact, and resolve issues as quickly as possible.</div></div></div><div><div><div>
Job Responsibilities</div>
</div><ul><li>Responsible for monitoring and troubleshooting of processes, system triage and recovery for all infrastructure, applications, and data center(s) environments. Identifies operational risks and proposes alternative solutions.
</li><li>Participates in technical escalation of IT issues, collaborating with both application and operational teams through systems analysis, diagnosis, trouble-shooting, performance analysis and resolution.
</li><li>Drives problem analysis and incident trending improvement opportunities. Works with Service Owners and Operational Management to drive continual improvement initiatives.
</li><li>Documents and represents operational requirements in service forums.
</li><li>Drives problem management initiatives and serves as a point of contact for the management of critical incidents.
</li><li>Serves as the primary contact for Service Owners to ensure operational readiness during service transition.
</li><li>Serves as escalation point for junior analysts in monitoring and troubleshooting of all SOC-monitored services, including Infrastructure, Networks, applications and monitored applications. Performs triage and remediation of detected issues.
</li><li>Provides training and guidance for junior team members.
</li><li>Provides backup for junior analysts in responding to tickets and phone queue for Service Operations Center.
</li><li>Provides backup for junior analysts in monitoring event console, identifying patterns of activity that could warrant technical intervention to resolve prior to a production outage.
</li><li>Administers servers, storage, and/or backup technologies.
</li><li>Assists with data acquisitions, electronic discovery, and forensic investigations.
</li><li>Works collaboratively with engineering team to provide continuing service management and support on all production and test/development systems. Provides support and maintenance for all current and new systems.
</li><li>Provides ongoing support and management of monitoring tools. Participates in an on-call and/or shift rotation that provides 24x7x365 coverage, including management and monitoring of mission critical systems and networks.
</li><li>Ensures that service requests are fulfilled as per the operational level agreement and committed fulfillment time.
</li><li>Develops knowledge base articles and work instructions for inclusion into knowledge base of record. Follows WCM ITIL process work flows to ensure operational tasks and activities are being followed for incident, request, change and event management.
</li><li>Follows the change management process for operational change tasks to ensure compliance for change management. Ensures all change management tasks are complete.
</li><li>Occasionally assists with data center(s) activities such as shipping, delivery, inventory, and operational tasks.
</li></ul></div><div><div><div>Education</div>
</div><ul><li>Bachelor's Degree
</li></ul></div><div><div><div>Experience</div>
</div><div><ul><li>Bachelor's degree in a related field, or five years of equivalent technical experience required.</li>
<li>ITIL v3 Foundations highly desired.</li>
<li>Advanced Linux, Microsoft, VMware, Network, Cisco, AWS, Azure, Security certification preferred.</li>
<li>Experience with LDAP, Active directory, DNS and DHCP technologies.</li>
<li>Experience with monitoring tools, various operating systems, backup, and cloud technologies.</li>
<li>Experience with PowerShell, Bash, Python, and Perl scripting.</li>
<li>Information security certifications, such as Security+, CEH, GIAC, SSCP</li>
<li>Basic understanding of the legal aspects of data acquisitions and electronic discovery</li>
<li>Strong conceptual thinking, verbal, and communication skills</li>
<li>Strong understanding of logging or security event and incident management systems, such as Syslog, Splunk, etc.</li>
<li>Experience using security tools, such as Metasploit, nmap, Kali, Backtrack Linux, Wireshark, netcat, etc.)</li>
<li>Responds to alerts generated by our security event and incident management (SEIM) and log management platform, Splunk Enterprise Security</li>
<li>Basic understanding of a variety of incidents and attack vectors, such as network intrusions, web-based attacks, malicious emails, root- and user-level compromises, malware, botnet infections, and other anomalous activity.</li>
</ul></div></div><div><div><div>Knowledge, Skills and Abilities</div>
</div><ul><li>Excellent written and verbal communication skills.
</li><li>Results driven individual who enjoys working in a fast paced and challenging environment.
</li><li>Capable of working independently with little supervision or direction.
</li><li>Excellent operations, troubleshooting, and critical thinking skills.
</li><li>Technical acumen and the ability to facilitate and manage technical bridge lines that cross multiple domains.
</li><li>Ability to quickly determine root cause, business impact and resolve issues as quickly as possible.
</li></ul></div><div><div><div>Licenses and Certifications</div>
</div></div><div><div><div>Working Conditions/Physical Demands</div>
</div><div><ul><li>May participate in a rotation, providing 24x7x365 support.</li>
<li>Position requires working in an office environment where there are some physical discomforts such as dust, dirt and noise.</li>
<li>Light travel between office locations, primarily within NYC is required.</li>
<li>Occasional meetings or clinical staff interactions in typical patient care areas may be required, though direct patient exposure is not expected.</li>
<li>Occasional moving of computer equipment or similar objects up to approximately 25 lbs may be required.</li></ul></div></div></div><br>
<p></p>
<p>Cornell welcomes students, faculty, and staff with diverse backgrounds from across the globe to pursue world-class education and career opportunities, to further the founding principle of &ldquo;any person, any study.&rdquo; No person shall be denied employment on the basis of any legally protected status or subjected to prohibited discrimination involving, but not limited to, such factors as race, ethnic or national origin, citizenship and immigration status, color, sex, pregnancy or pregnancy-related conditions, age, creed, religion, actual or perceived disability (including persons associated with such a person), arrest and/or conviction record, military or veteran status, sexual orientation, gender expression and/or identity, an individual&rsquo;s genetic information, domestic violence victim status, familial status, marital status, or any other characteristic protected by applicable federal, state, or local law.</p>
<p>Cornell University embraces diversity in its workforce and seeks job candidates who will contribute to a climate that supports students, faculty, and staff of all identities and backgrounds. We hire based on merit, and encourage people from historically underrepresented and/or marginalized identities to apply. Consistent with federal law, Cornell engages in affirmative action in employment for qualified protected veterans as defined in the Vietnam Era Veterans&rsquo; Readjustment Assistance Act (VEVRRA) and qualified individuals with disabilities under Section 503 of the Rehabilitation Act. We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations in accordance with applicable law.</p></div><p></p>

Service Operations Analyst II - Security

Agency Cybersecurity

<div>
 <p>
  <strong>
   <strong>
    About Agency Cybersecurity:
   </strong>
  </strong>
 </p>
 <p>
  Agency Cybersecurity is fast growing ventured back startup that provides best-in-class cybersecurity and compliance. Our software and services simplify complex compliance frameworks including SOC2, ISO 27001, HIPAA, and others, empowering businesses to scale securely and confidently. We're backed by top tier investors like Y Combinator and have offices in NYC, Boston, Richmond, and London.
  <br/>
 </p>
 <p>
  <strong>
   <strong>
    Location:
   </strong>
  </strong>
  On-Site in Flatiron, NYC
 </p>
 <p>
  <strong>
   <strong>
    Position Type:
   </strong>
  </strong>
  Hourly, Full-Time
 </p>
 <p>
  <strong>
   <strong>
    Experience Level:
   </strong>
  </strong>
  Entry-level
 </p>
 <p>
  <strong>
   <strong>
    Compensation:
   </strong>
  </strong>
  $20-25 per hour
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <strong>
    Job Summary:
   </strong>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  As a junior cybersecurity analyst at Agency, you will be crucial in bridging the gap between technology, our customers, and our internal business operations. You will work closely with multiple stakeholders to provide customer service and account management through business processes and IT processes and help develop solutions that align with the company's strategic security and compliance goals.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <strong>
    This is a paid entry-level apprenticeship role. This position is ideal for a highly motivated individual who is eager to learn, grow, and contribute to the efficiency and success of our business.
   </strong>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <strong>
    This is a 1-year apprenticeship that can culminate in a promotion to a junior salaried position in year 2.
   </strong>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  NO CYBERSECURITY EXPERIENCE REQUIRED - we will teach you everything you need to know and help you get the industry-required certifications.
 </p>
 <p>
  <br/>
 </p>
 <p>
  This role requires significant mandatory overtime. The typical work schedule is
  <strong>
   <strong>
    50
   </strong>
  </strong>
  hours per week.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <strong>
    Key Responsibilities:
   </strong>
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    <strong>
     Assist Senior Team Members:
    </strong>
   </strong>
   Work under the guidance of senior team members and get first-hand exposure to a high-growth cybersecurity team.
  </li>
  <li>
   <strong>
    <strong>
     Customer Service:
    </strong>
   </strong>
   Provide exception customer service to our clients
  </li>
  <li>
   <strong>
    <strong>
     Account Management:
    </strong>
   </strong>
   Provide exception account support to our business clients and key contacts
  </li>
  <li>
   <strong>
    <strong>
     Project Support:
    </strong>
   </strong>
   provide support and liaison between teams
  </li>
  <li>
   Learn about cybersecurity and gain industry-leading certifications
  </li>
 </ul>
 <p>
  This is the perfect entry point into the tech and cybersecurity industry. In this role, you'll gain a foundational understanding of how elite teams operate and learn and develop skills in broad areas such as tech sales, IT support, cybersecurity and compliance, and business operations.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   <strong>
    Benefits:
   </strong>
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  We believe in rewarding hard work with meaningful perks that support your growth, health, and well-being.
 </p>
 <ul>
  <li>
   10 days of paid time off (PTO)
  </li>
  <li>
   11 paid federal holidays
  </li>
  <li>
   401(k) with 4% company match
  </li>
  <li>
   Monthly healthcare stipend
  </li>
  <li>
   Gym membership stipend
  </li>
  <li>
   Weekly team lunches and in-office snacks
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <br/>
 </p>
</div>


Junior Cybersecurity Analyst (NYC)

Explore 555+ Senior clinical operations analyst in New York this November. Find roles across top companies and apply now to boost your career.