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senior manager quality assurance

Net2Source (N2S)

<div>
 
 🔷 Join a Global Leader in Workforce Solutions &ndash; Net2Source Inc.
 
 
 🚀 Right Talent. Right Time. Right Place. Right Price.
 
 
 📍 Operating in 32 countries | 5,500+ Employees
 
 
 🌐 www.net2source.com | 📧 ankit@net2source.ae &phone;️+971 563384000
 
 
 
 
 
 Job Title: Manager &ndash; Quality &amp; Governance
 
 
 Location: Dubai, UAE
 
 
 Salary: As per the Market Standards
 
 
 Type: Permanent
 
 
 Visa Status: Provided
 
 
 
 
 
 Role Overview:
 
 
 
 
 
 Manage complaints and quality assurance across all customer-facing channels, ensuring timely resolution, regulatory compliance, and actionable insights that strengthen client experience. This role complements the Chief Quality &amp; Governance Officer by translating strategy into execution, embedding governance, digital service excellence, and continuous improvement into daily operations. Act as a key partner to frontline teams, product, operations, and compliance functions, ensuring every customer pain point is resolved with accountability and quality assurance frameworks that deliver measurable improvements in loyalty and reputation.
 
 
 
 
 
 Key Success Metrics
 
 
 
 
 
 ● Complaints are consistently resolved within regulatory and internal SLAs, with reduced repeat escalations.
 
 
 ● QA audits and mystery shopping drive measurable improvements in frontline performance and compliance.
 
 
 ● Sustained improvement in NPS, CSAT, and first-contact resolution linked to complaint and QA interventions. ● Dashboards provide clear visibility into advisor-level performance, cost-to-serve, and systemic gaps.
 
 
 ● Full adherence to regulatory requirements across complaints and QA processes, with timely corrective actions.
 
 
 ● Reduction in negative online reviews attributable to effective complaint handling and QA oversight.
 
 
 ● Continuous improvement is embedded into training, coaching, and cross-functional initiatives, ensuring measurable ROI.
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 
 
 ● Strong knowledge of regulatory frameworks, complaint management, and QA best practices.
 
 
 ● Analytical mindset with the ability to translate data into actionable improvements.
 
 
 ● Effective communication, negotiation, and conflict resolution skills.
 
 
 ● Leadership and team management capabilities.
 
 
 ● Proficiency in complaint tracking systems, QA dashboards, and AI/analytics tools.
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 
 
 ● Bachelor&rsquo;s degree in business, Banking, Finance, or related field (master&rsquo;s preferred).
 
 
 ● 7&ndash;10 years of experience in complaint management, QA, or CX within banking, insurance, or financial services.
 
 
 ● Proven track record in compliance, dispute resolution, and operational improvement.
 
 
 ● Experience leading cross-functional initiatives and reporting to senior leadership.
 
 
 
 
 
 🔻 About Net2Source Inc.
 
 
 Net2Source offers global staffing solutions and enterprise-scale recruitment support.
 
 
 🏆 Recognized by INC 5000 &amp; SIA
 
 
 🌍 Global offices: UAE | USA | India | UK | Singapore | Canada | ANZ
 
 
 We support inclusive hiring practices in accordance with UAE labor law.
 
 
 🔗 www.net2source.com/careers | 📧 jobs@net2source.ae
 
</div>

Manager – Quality & Governance

Ghobash Group

Quality Assurance Management <ul> <li>Oversee maintain and continuously improve the QMS covering all GxP and healthregulated activities related to the storage distribution and commercialization of healthcare products within the UAE ensuring compliance with MOH GDP and principal company requirements.</li> <li>Lead the QA team in implementing and maintaining quality systems procedures and documentation aligned with regulatory and corporate policies.</li> <li>Develop implement and enforce Quality Assurance standards and SOPs ensuring operational alignment and readiness for inspections by regulatory authorities and principal company auditors.</li> <li>Oversee all QMS activities including CAPAs deviations / investigations change control document control and product release according to partner and regulatory obligations.</li> <li>Implement and manage best practice systems across all warehouse and distribution operations covering delivery storage temperature control expiry management damage handling and disposal ensuring adherence to quality and regulatory standards.</li> <li>Monitor temperature control mechanisms within the warehouse ensuring operations stay within validated parameters and defined guidelines.</li> <li>Ensure compliance with Good Distribution and Storage Practice (GDSP) guidelines as issued by MOH fostering operational excellence across the supply chain.</li> <li>Collaborate with crossfunctional teams to ensure qualityrelated contractual obligations are fulfilled across business partners vendors and internal functions.</li> <li>Oversee the qualification process of vendors verifying their quality systems and compliance with GDP regulatory and contractual requirements.</li> <li>Manage and oversee internal and external audits ensuring inspection readiness facilitating successful inspections by MOH Municipality Quality Assurance and principal companies and minimizing the risk of violations or penalties.</li> <li>Facilitate and conduct training programs providing tools techniques and guidance to ensure the team achieves and sustains high quality standards and regulatory compliance.</li> <li>Monitor and report quality metrics to senior management providing insights and recommendations to support quality improvement and decisionmaking.</li> <li>Identify and report quality violations lead root cause investigations and implement effective corrective and preventive actions (CAPAs) to address nonconformances.</li> <li>Ensure timely accurate submissions of regulatory filings and reports maintaining strict adherence to deadlines and compliance requirements.</li> <li>Manage all Quality Agreements with business partners and vendors ensuring their validity continuous updates and relevance.</li> <li>Oversee the execution of the Individual Training Program to maintain continuous qualification of employees in accordance with regulatory and corporate standards.</li> <li>Adequately identify assess and manage quality risks escalating issues to senior management where necessary.</li> <li>Oversee the efficient management of product recalls returns and destruction including regulatory notifications dispatch of recall letters to pharmacies and coordination with MOH approval and collection processes in line with internal SOPs.</li> </ul> Imports Exports & Logistics <ul> <li>Import and Export permit and approval for shipment release from MOH</li> <li>Follow up with Logistics department for any import permit requirement</li> <li>Communicate with principal companies for the required documents</li> <li>Coordinate with the regulatory department to ensure the required documents are attached before submission for registration (valid registration certificate packing list etc.)</li> <li>Coordinate with Head of Import / Export at MOH for timely approval.</li> <li>Ensure that all the required documents are attached with the import permit before signing (valid registration certificate packing list)</li> <li>Ensure physical verification of the shipment as per the import permit and supplier invoice (item description quantity batch number expiry date etc.) before MOH release submission</li> <li>Submission of release form along with supplier invoice and a sample from each batch for MOH release approval</li> <li>Reexport any item or shipment rejected by MOH and liaise with MOH officials</li> <li>Update Logistic team on products for shipment.</li> <li>Receive dispatch report from the Quality Officer and ensure timely deliveries</li> <li>Ensure the cold storage goods are received by customers in good quality as per the international quality procedure and MOH policy</li> <li>Monitor Semi controlled goods from the stage of importation to dispatch ensuring all records are uptodate as per MOH and DOH requirements and submit monthly reports to MOH.</li> <li>Receive periodic customer complaint report and ensure necessary actions are taken to enhance customer satisfaction</li> <li>Receive and review the report of expired / near expiry items from QA Officer / Assistant</li> <li>Ensure that the expired / near expiry goods (within 3 months) have been kept aside of shelves and Oracle is updated with the new location details</li> <li>Coordinate with the Department Managers Finance Principal companies and MOH for necessary approvals to disposeoff expired / near expiry items</li> </ul> Relationship Management <ul> <li>Establish healthy & effective relationship with all concerned personnel at MOH.</li> <li>Maintain professional relationship with regulatory authorities</li> <li>Communicate with regulatory bodies in Ministry of Health to facilitate successful product launch.</li> <li>Ongoing visits and intensive call to all concern people</li> </ul> Qualifications <ul> <li>Bachelors or masters degree in pharmacy</li> <li>Certification in Supply Chain Management Quality Assurance Management or Lean Six Sigma is desirable.</li> <li>Certification in Supply Chain management / QA Management is desirable</li> </ul> Additional Information <ul> <li>Knowledge & experience of regulatory process</li> <li>Knowledge of MOH and government regulations relevant to ARABIAN ETHICALS products</li> <li>Experience in working with systems such as SAP / Oracle etc.</li> <li>Proficient in MS Office especially Excel and Power Point</li> <li>Language Skills : Fluency in English and Arabic</li> <li>Knowledge of quality processes standards and GMP</li> </ul> Experience Requirements <ul> <li>68 years of progressive experience in Quality Assurance within the pharmaceutical or healthcare industry.</li> <li>Minimum of 2 years in a management role leading QA teams or functions.</li> <li>Proven track record of managing quality systems regulatory inspections and audits (internal and external).</li> <li>Experience in developing implementing and managing process quality controls and designing and delivering training programs.</li> <li>Experience with ISO requirements and electronic Quality Management Systems (QMS) in pharmaceutical sector.</li> <li>Demonstrated ability to lead change influence stakeholders and drive continuous improvement initiatives.</li> </ul> Attributes and Behaviours <ul> <li>Strong knowledge of GMP GDP ICH guidelines and regulatory requirements applicable to pharmaceutical distribution and commercialization.</li> <li>Familiarity with MOH and government regulations relevant to healthcare products.</li> <li>Fluency in English and Arabic (written and spoken).</li> <li>Excellent leadership communication and problemsolving skills.</li> <li>Strong strategic mindset with a handson proactive approach to quality management.</li> <li>High attention to detail with strong analytical and organizational skills.</li> <li>Ability to work effectively in a fastpaced highly regulated environment managing ambiguity and multiple priorities.</li> <li>Strong customer service orientation and collaboration skills fostering positive working relationships with internal and external stakeholders.</li> </ul> Remote Work : No Employment Type : Fulltime Key Skills Quality Assurance,FDA Regulations,Food Industry,Food Safety Experience,ISO 9001,Quality Systems,Food Processing,Quality Control,Quality Management,QA / QC,Selenium,HACCP Experience : years Vacancy : 1

Quality Assurance Manager

six senses

<div>As Quality Manager, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.
 
 
Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and their strategic planning and development, ensuring all activities, initiatives and practices are activated and embraced within the property.
<div>
In this role, I will:
 
<ul><li>Develop, implement and maintain quality and brand standards at the property.</li><li>Lead the quality assurance program, ensuring consistency and operational excellence.</li><li>Conduct and oversee property quality audits, driving measurable improvement. (LQA, Hygiene, OPS audits and others)</li><li>Analyze guest feedback and review data to identify trends and opportunities. Create action lists resulting from results for the General Manager (direct feedback collected on site, HeartBeat/Medallia, social media, emails, etc)</li><li>Collaborate with global, regional and property leaders to implement corrective and preventive actions where and when needed.</li><li>Ensure compliance with brand standards, sustainability and wellness as well as hygiene, and regulatory requirements.</li><li>Guide key stakeholders on quality setup, readiness, and brand integration.</li><li>Champion a culture of continuous improvement and learning across all areas.</li><li>Align service quality with guest experience and brand promise.</li><li>Leverage data and KPIs to monitor performance and benchmark best practices.</li><li>Partner with Sustainability, Wellness, Operations, and Training to reinforce holistic quality excellence.</li><li>Support the development of quality training programs and audit tools for teams.
</li><li>Facilitate cross-property sharing of success stories, innovations, and lessons learned.
</li><li>Represent the property in property meetings, audits, and partner evaluations in relations to Quality</li><li>Provide regular quality reports and insights to GM for strategic decisions.</li><li>Liaison to property General Manager, Executive Committee and head of departments on all quality related matters</li><li>Focus on all areas of the operation in the hotel and branded residences
</li></ul></div>Qualifications

To execute the position of Quality Manager, I must have the required qualifications, technical skills and experience in the same/or a similar role in luxury hotels with proven results and includes the following:
<ul><li>Technical skills include MS Office &ndash; Word, Excel, PowerPoint and Outlook. I am also familiar with various hotel systems including POS, PMS and CRM platforms.</li></ul>
<ul><li>A degree in Hotel Management or equivalent education or experience.</li></ul>
<ul><li>More than 5 years&rsquo; previous experience in a luxury hotel operational leadership position with extensive IHG system accountability.</li></ul>
<ul><li>Proven experience leading and influencing team members across all levels of the organisation.</li></ul>
<ul><li>Fluent in English language.</li></ul>

The above is intended to provide an overview of the role and responsibilities for a Quality Manager at Six Senses The Palm, Dubai It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

Six Senses The Palm, Dubai is an equal opportunity employer. This policy applies to all terms and conditions of employment.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.</div>

Quality Manager- Six Senses The Palm Dubai

OceanAir

<div>
 
 The Assistant Quality Manager supports the implementation, monitoring, and continuous improvement of quality standards across OceanAir&rsquo;s operations, including tours, camps, transportation, catering, and guest-facing services. The role ensures compliance with company standards, regulatory requirements, and service excellence benchmarks while working closely with operations teams on the ground.
 
 
 
 
 
 
 Job Duties &amp; Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Support the development and implementation of quality standards, SOPs, and service guidelines across all OceanAir operations.
 </li>
 <li>
 Conduct regular quality audits, inspections, and site visits (camps, tours, transport, catering, offices).
 </li>
 <li>
 Ensure compliance with UAE regulations, health &amp; safety standards, and company policies.
 </li>
 <li>
 Assist in monitoring hygiene, cleanliness, safety, and service quality standards.
 </li>
 <li>
 Work closely with Operations, Camps, Tours, Catering, and Guest Services teams to ensure quality standards are followed on the ground.
 </li>
 <li>
 Support operational teams in implementing corrective actions following audits or incidents.
 </li>
 <li>
 Assist in reviewing operational workflows and recommending improvements to enhance guest experience and efficiency.
 </li>
 <li>
 Monitor guest feedback, reviews, and complaints; assist in root-cause analysis and corrective action plans.
 </li>
 <li>
 Support handling of service recovery cases and ensure follow-up actions are implemented.
 </li>
 <li>
 Track recurring issues and prepare improvement recommendations.
 </li>
 <li>
 Assist in delivering quality, service, and SOP training to staff and supervisors.
 </li>
 <li>
 Support onboarding sessions related to service standards, hygiene, and quality expectations.
 </li>
 <li>
 Promote a quality-driven culture across all departments.
 </li>
 <li>
 Maintain audit reports, quality checklists, inspection records, and corrective action logs.
 </li>
 <li>
 Prepare weekly and monthly quality performance reports.
 </li>
 <li>
 Support documentation updates for SOPs, manuals, and quality processes.
 </li>
 <li>
 Support internal quality projects and cross-department initiatives.
 </li>
 </ul>
 
 
 
 
 
 Job Qualifications:
 
 
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Hospitality Management, Quality Management, Business Administration, or a related field.
 </li>
 <li>
 Minimum 2&ndash;4 years of experience in quality, operations, or hospitality/tourism-related roles.
 </li>
 <li>
 Experience in hospitality, tourism, camps, restaurants, or guest services is highly preferred.
 </li>
 <li>
 Strong understanding of quality assurance, SOPs, and service standards.
 </li>
 <li>
 Knowledge of UAE health, safety, and operational compliance standards is an advantage.
 </li>
 <li>
 Strong organizational, coordination, and reporting skills.
 </li>
 <li>
 Ability to work on the ground, conduct site visits, and handle operational challenges.
 </li>
 <li>
 Good communication skills in English (Arabic is an advantage).
 </li>
 <li>
 Proficient in MS Office (Excel, Word, PowerPoint).
 </li>
 </ul>
</div>

Assistant Quality Manager

CSCEC Middle East

<div>
 
 
 China State Construction Engineering Corporation (CSCEC ME) is recruiting a Senior QA/QC Manager to lead QA/QC Team in a Large Scale Project in Dubai.
 
 
 
 
 
 
 
 Duties and Responsibilities:
 
 
 <ul>
 <li>
 Develop and Implement Project Quality Plan and Procedures.
 </li>
 <li>
 Responsible for set up the structure of the project quality team and managing the day to day operations related to their tasks.
 </li>
 <li>
 Support the project leaders in setting up project performance metrics. Monitoring and reporting to the project team on an agreed frequency.
 </li>
 <li>
 Conduct Regular Formal/Informal Surveillance at site.
 </li>
 <li>
 Responsible for reviewing the project specification and preparation of Inspection Test Plans.
 </li>
 <li>
 Prepare/Review Method Statement and ensure the Quality Control aspects are considered.
 </li>
 <li>
 Prepare and Submit QA/QC Report as required.
 </li>
 <li>
 Liaise with the corporate office for quality reporting.
 </li>
 <li>
 Managing the External and Internal Nonconformities, liaising with external and internal stakeholders accordingly.
 </li>
 <li>
 Setup the inspection system framework and ensure all activities are being inspected.
 </li>
 <li>
 Manage and conduct the material inspection process prior to the client&rsquo;s inspection.
 </li>
 <li>
 Managing the Internal/external team responsible for quality testing.
 </li>
 <li>
 Set up the project logs and system for recording all the performed testing.
 </li>
 <li>
 Ensure that all the QA/QC records are in place and traceability of documents is feasible.
 </li>
 <li>
 Prepare and conduct an internal training program prior to the start of any activity.
 </li>
 <li>
 Manage the equipment calibration program.
 </li>
 <li>
 Conduct Internal Audits to ensure compliance to the ISO and the project management system.
 </li>
 </ul>
 
 
 
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's Degree in Civil Engineering
 </li>
 <li>
 12+ years of experience
 </li>
 </ul>
</div>

Senior Quality Assurance Manager

MERED

A leading construction company in Dubai seeks a Quality Control Manager to organize processes to meet quality standards. Key responsibilities include implementing inspections, monitoring compliance, and managing QA/QC tasks. Candidates should possess a degree in civil engineering and 5+ years of experience in similar roles within the UAE. Competitive salary, benefits, and opportunities for professional development are offered.

Construction QA/QC Manager: Quality & Compliance

China National Chemical Engineering & Construction Corporation Seven Middle East L.L.C

We Are Hiring &ndash; QA/QC Manager (Villa Construction)We are looking for a highly experienced QA/QC Manager with strong background in villa construction projects.Requirements:<ul><li>10+ years of overall experience in the construction &amp; Quality field</li><li>Minimum 5 years of experience as a QA/QC Manager</li><li>Proven experience in villa construction projects</li><li>Strong knowledge of QA/QC procedures, ITPs, MIRs, WIRs, and documentation</li><li>Experience in site inspections, material approvals, and audits</li><li>Well-versed with UAE construction standards and authority requirements</li><li>Ability to manage QA/QC team and coordinate with consultants and project team</li></ul>Responsibilities:<ul><li>Implement and maintain QA/QC systems and procedures</li><li>Ensure work execution complies with approved drawings, specifications, and standards</li><li>Conduct inspections and manage consultant/client approvals</li><li>Handle all QA/QC documentation and reporting</li><li>Monitor quality performance and corrective actions on site</li></ul>Only candidates meeting the above criteria should apply or share their CVs at : &quot;javed.a.m@cc7.cn&quot;Job Type: Full-timePay: Up to AED20,000.00 per monthExperience:<ul><li>QA/QC Manager: 5 years (Required)</li></ul>

QA/QC Manager

Explore 4256+ Senior manager quality assurance in Dubai United Arab Emirates this January. Find roles across top companies and apply now to boost your career.