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senior operations executive

dnata Travel Group

<div>
 
 Job Purpose
 
 
 
 dnata is one of the world&rsquo;s largest air and travel services providers; offering ground handling, cargo, travel and catering &amp; retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.
 
 
 As a
 
 Senior Operations Executive
 
 you will plan, maintain and monitor the operations of the Revenue Optimization team by effectively managing fare distribution whilst exploring different avenues to maximize sales and revenue, ensuring the highest level of service is provided to the Airlines and internal departments in compliance with SLA agreements and company standards.
 
 
 
 In This Role You Will
 
 
 
 <ul>
 <li>
 Prepare reports and analyse data on potential routes, customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting current and future product demand. Make recommendations to Strategic Alliance team and Business for sourcing Airline deal fares thus expanding product offerings.
 </li>
 <li>
 Manage the operations of the Revenue Optimization team by ensuring optimal utilization of resources, leading to the achievement of the annual budgets in net contribution, steering sales on preferred Global Distribution System (GDS) and Airline carriers total revenue and income, whilst exceeding expectations wherever possible in the areas specified.
 </li>
 <li>
 Discuss and agree with respective business owners the fare distribution program to optimize revenues. Effectively manage fare distribution through various dnata Travel application channels including but not limited to B2B portal - iTravel, dnata Front Office (dFO), Agent Desktop, Corporate travel tool (ACE).
 </li>
 <li>
 Ensure all Airline Routes/Corporate deals received have been updated in all fare distribution channels (i.e. dnata Applications) and SharePoint as per the agreed Service Level Agreement (SLA).
 </li>
 <li>
 Maintain effective working relationships with internal departments and ensure Service Level Agreements are effectively met. Regularly review the Pricing &amp; Distribution strategy with the LOB Operations managers and work on increasing synergies to optimize revenues and performance to ensure service delivery to dnata travel clients.
 </li>
 <li>
 Continuously seek improvements and make recommendations in change management processes, systems and technology, in order to ensure that business targets are achieved in the most efficient manner.
 </li>
 <li>
 Be responsible for review, communication and implementation of SOPs, work instructions and KPIs in the department, based on our internal customer (dnata DXB &amp; Regional LOBs) requirements, regulatory and industry standards, Quality Management Systems and departmental objectives and policies. Ensure all staff are updated on SOPs in relevant areas of operations.
 </li>
 <li>
 Independently manage the role of a Project Manager or a Business Analyst during projects which involve system deployment into new regions, system enhancements products and workflows.
 </li>
 <li>
 Manage the performance management process for staff, ensuring quality and timely completion of reviews for the team. Manage the team's performance through coaching, encouraging staff development and progression, and motivate the team by role modelling leadership and team-working behaviours.
 
 
 </li>
 </ul>
 Qualification
 
 
 
 To be considered for the role, you must meet the below requirements:
 
 
 
 <ul>
 <li>
 Degree or Honours (12+3 or equivalent)
 </li>
 <li>
 5+ Years in Commercial/Sales
 </li>
 <li>
 IATA certificate or equivalent in advanced fares and ticketing
 </li>
 <li>
 Experience at a middle management capacity in a travel-based organization.
 </li>
 <li>
 Knowledge of IATA regulations
 </li>
 <li>
 Excellent knowledge of local market fares on principal carriers
 
 
 </li>
 </ul>
 
 
 Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make.
 
 
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers
</div>

Senior Operations Executive

The Emirates Group

<div><h5 class="jobSectionHeader">Job Purpose
</h5>dnata is one of the world&rsquo;s largest air and travel services providers; offering ground handling, cargo, travel and catering &amp; retail services at over 130 airports in more than 34 countries across six continents. At dnata, we are by your side for the entire travel experience.
As a Senior Operations Executive you will plan, maintain and monitor the operations of the Revenue Optimization team by effectively managing fare distribution whilst exploring different avenues to maximize sales and revenue, ensuring the highest level of service is provided to the Airlines and internal departments in compliance with SLA agreements and company standards. 
 
In this role you will:
<div><ul><li>Prepare reports and analyse data on potential routes, customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting current and future product demand. Make recommendations to Strategic Alliance team and Business for sourcing Airline deal fares thus expanding product offerings.
</li><li>Manage the operations of the Revenue Optimization team by ensuring optimal utilization of resources, leading to the achievement of the annual budgets in net contribution, steering sales on preferred Global Distribution System (GDS) and Airline carriers total revenue and income, whilst exceeding expectations wherever possible in the areas specified.
</li><li>Discuss and agree with respective business owners the fare distribution program to optimize revenues. Effectively manage fare distribution through various dnata Travel application channels including but not limited to B2B portal - iTravel, dnata Front Office (dFO), Agent Desktop, Corporate travel tool (ACE).
</li><li>Ensure all Airline Routes/Corporate deals received have been updated in all fare distribution channels (i.e. dnata Applications) and SharePoint as per the agreed Service Level Agreement (SLA).
</li><li>Maintain effective working relationships with internal departments and ensure Service Level Agreements are effectively met. Regularly review the Pricing &amp; Distribution strategy with the LOB Operations managers and work on increasing synergies to optimize revenues and performance to ensure service delivery to dnata travel clients.
</li><li>Continuously seek improvements and make recommendations in change management processes, systems and technology, in order to ensure that business targets are achieved in the most efficient manner.
</li><li>Be responsible for review, communication and implementation of SOPs, work instructions and KPIs in the department, based on our internal customer (dnata DXB &amp; Regional LOBs) requirements, regulatory and industry standards, Quality Management Systems and departmental objectives and policies. Ensure all staff are updated on SOPs in relevant areas of operations.
</li><li>Independently manage the role of a Project Manager or a Business Analyst during projects which involve system deployment into new regions, system enhancements products and workflows.
</li>Manage the performance management process for staff, ensuring quality and timely completion of reviews for the team. Manage the team's performance through coaching, encouraging staff development and progression, and motivate the team by role modelling leadership and team-working behaviours. 
<li>
</li></ul></div> 
<h5 class="jobSectionHeader">Qualification
</h5>To be considered for the role, you must meet the below requirements:
<div><ul><li>Degree or Honours (12+3 or equivalent)
</li><li>5+ Years in Commercial/Sales
</li><li>IATA certificate or equivalent in advanced fares and ticketing
</li><li>Experience at a middle management capacity in a travel-based organization.
</li><li>Knowledge of IATA regulations
</li>Excellent knowledge of local market fares on principal carriers 
<li>
</li></ul></div> 
Our services on the ground keep the world in the air. We&rsquo;re one of the largest air services providers in the world, and you&rsquo;ll find us in over 80 countries offering expertise in ground handling, cargo, travel and flight catering. We&rsquo;re growing fast, and we&rsquo;re looking for people with imagination and creativity to join our team of more than 40,000 people. We want potential stars to help us deliver on the promises our customers make. 
 
<h5 class="jobSectionHeader">Salary &amp; benefits
</h5>Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers</div>

Scorpio Group

<div><ul><li>Assist under supervision, liaison with Masters, Owners, Agents for vessel sailing and operation monitoring.</li>
<li>Daily update of Operations Corporate systems, and archival of relevant documents in the corporate database system.</li>
<li>Assist in issuance of daily and Monthly reports for vessels handled.</li>
<li>Assist in liaising with Trading Team for operations in compliance with cargo commercial contracts.</li>
<li>Assist in liaising with Masters, Owners and Terminals for STS vetting clearance.</li>
<li>Assist to liaise with Maritime Agency for provide services such as de-slopping, fresh water supply, materials for tanks cleaning.</li>
<li>Assist on fleet bunkering plan.</li>
<li>Assist in the monitoring of bunkering operations, including nomination of bunker survey and analysis of BDN and bunker loss.</li>
<li>Liaise with internal departments such as Accounts, Finance and Trading Support team for monthly accruals, invoicing and payments.</li>
<li>Assist to provide to all operational documents required for the process.</li>
<li>Assist in the issuance of operational reports.</li></ul></div>

Royal Smart Limousine L.L.C

We are currently seeking a Senior Operations Executive with strong leadership, coordination, and problem-solving skills to join our dynamic team and support seamless day-to-day operations.Key Responsibilities1. Operational Coordination & Efficiency<ul><li>Oversee daily transport operations to ensure timely and accurate service delivery.</li><li>Manage bookings, schedules, and chauffeur assignments through platforms like ODOO and RSL Web Booker.</li><li>Ensure smooth communication between clients, chauffeurs, and internal teams.</li></ul>2. Client Relationship Management<ul><li>Serve as the primary point of contact for high-profile and corporate clients.</li><li>Build strong, long-term relationships by delivering responsive and tailored service.</li><li>Anticipate client needs and resolve concerns with professionalism.</li></ul>3. Team Oversight & Support<ul><li>Guide and support junior operations staff in executing daily tasks.</li><li>Provide training on internal tools (e.g., ODOO, RSL app) and operational protocols.</li><li>Monitor performance to ensure team accountability and service excellence.</li></ul>4. Real-Time Problem Solving<ul><li>Handle escalations, on-the-ground issues, and unexpected delays or challenges.</li><li>Collaborate with dispatch and chauffeur teams to implement fast solutions.</li></ul>5. Data Management & Accuracy<ul><li>Maintain accurate booking, payment, and client records in the system.</li><li>Ensure data integrity and reporting consistency for analysis and audits.</li></ul>6. Reporting & Analytics<ul><li>Generate daily, weekly, and monthly reports on booking trends, utilization, and service performance.</li><li>Analyze KPIs and recommend process improvements or operational adjustments.</li></ul>7. Customer Experience & Quality Control<ul><li>Ensure all service interactions meet RSL’s high standards of quality, etiquette, and professionalism.</li><li>Follow up with clients post-service to ensure satisfaction and gather feedback.</li></ul>8. Promo Management & App Support<ul><li>Coordinate with the marketing team to manage promotional codes and boost app usage.</li><li>Address app-related issues and ensure client-facing features run smoothly.</li></ul>

Operation Executive

TAT IT Technolgies

<div>
 
 Urgent requirement for
 
 
 Operations Director &ndash; Oilfield Equipment &amp; API Compliance - API 16A BOP exp(Production Side) is THE MUST is
 
 
 required for our client in
 
 
 Dubai
 
 
 ,UAE
 
 
 
 
 API 16A BOP Experience Is The MUST
 
 
 
 
 E
 
 
 xtensive experience in implementing over the machine with API Spec Q1, API 6A, and API 16A licenses/certifications.---Must
 
 
 
 
 Ensure all manufacturing, repair, and testing activities for wellheads, Christmas trees, and BOP equipment comply with API 6A and API 16A, including Product Specification Levels (PSL).---Must
 
 
 
 <ul>
 <li>
 Minimum 10 years in petroleum operations or oilfield equipment manufacturing/service industry experience is MUST to apply for this role
 </li>
 <li>
 Strong exp on API Standards API Q1, API 6A, API 16A (implementation, audits, certifications) is MUST to apply for this role
 </li>
 <li>
 Strong experience on operations for wellheads, BOPs, Xmas trees, valves &amp; manifolds is MUST to apply for this role
 </li>
 <li>
 MUST experience Global- Singapore, UK, USA/Europe, plus exposure to APAC, Africa, MENA, etc is MUST to apply for this role
 </li>
 <li>
 Strong experience in QMS &amp; ISO 9001 implementation is MUST to Apply for this role
 
 
 </li>
 </ul>
 Operations Director to lead end-to-end operations across engineering, production, supply chain, quality, and HSE for our oilfield equipment business. The ideal candidate must have strong technical expertise in pressure control and pressure-containing equipment, extensive knowledge of API standards, and proven leadership experience working across multiple global regions, including Singapore, UK, USA/Europe, APAC, Africa, and MENA.
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 API Compliance &amp; Quality Management
 </li>
 <li>
 Oversee the implementation and maintenance of the Quality Management System (QMS) in line with API Spec Q1 and ISO 9001.
 </li>
 <li>
 Ensure all manufacturing, repair, and testing activities for wellheads, Christmas trees, and BOP equipment comply with API 6A and API 16A, including Product Specification Levels (PSL).
 </li>
 <li>
 Lead and coordinate third-party statutory audits, customer audits, and internal inspections to maintain certifications.
 </li>
 <li>
 Operational Leadership
 </li>
 <li>
 Direct and control daily operations across engineering, production, supply chain, and quality departments.
 </li>
 <li>
 Drive operational excellence, cost optimization, efficiency improvements, and process discipline.
 </li>
 <li>
 Implement and enforce Service Quality Plans (SQP) to ensure timely, reliable, and high-quality service delivery.
 </li>
 <li>
 Technical &amp; Engineering Oversight
 </li>
 <li>
 Provide expert technical guidance on the design, manufacturing, assembly, and validation of pressure control equipment.
 </li>
 <li>
 Ensure all equipment procurement complies with company, regulatory, and industry standards.
 </li>
 <li>
 Review client specifications, engineering drawings, and technical documents for feasibility and compliance.
 </li>
 <li>
 Strategic Planning &amp; Business Support
 </li>
 <li>
 Support business development teams with operational inputs for bids, tenders, proposals, and new market opportunities.
 </li>
 <li>
 Develop policies, procedures, and cross-functional integration strategies to achieve organizational goals.
 </li>
 <li>
 Lead operational planning aligned with the company&rsquo;s strategic roadmap.
 </li>
 <li>
 HSE &amp; Risk Management
 </li>
 <li>
 Ensure full compliance with Health, Safety, and Environmental (HSE) regulations and internal QA standards.
 </li>
 <li>
 Identify, assess, and mitigate major operational and production-related risks.
 
 
 </li>
 </ul>
 
 Experience (Mandatory)
 
 
 
 <ul>
 <li>
 Minimum 10 years in petroleum operations or oilfield equipment manufacturing/service industry.
 </li>
 <li>
 At least 8 years in a senior leadership/executive role managing large-scale operations.
 </li>
 <li>
 Proven experience with pressure-containing and pressure-control equipment (wellheads, BOPs, valves, manifolds).
 </li>
 <li>
 Hands-on experience managing API Spec Q1, API 6A, and API 16A certifications and QMS systems.
 </li>
 <li>
 Mandatory international exposure: Demonstrated work experience in Singapore, UK, USA or Europe, as well as across APAC, Africa, and MENA regions.
 
 
 </li>
 </ul>
 Skills: oilfield,operations,api
</div>

Operations Director – Oilfield Equipment- API 16A BOP-(Production Side)

Al-Futtaim

<div>Job Requisition ID: 173201

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group&rsquo;s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day 

Overview Of The Role:
<ul>
<li>The Senior Operations Executive in Customer Services is responsible for handling all aftersales communications, including phone calls, emails, and face-to-face interactions with customers. This role ensures customer satisfaction by adhering to KPIs and SLAs for communication and performance while efficiently managing administrative tasks related to customer contracts. Success in this role is measured through customer feedback, agent performance reports, and First Contact Resolution rates.</li></ul> 

What You Will Do:
<h4 class="jobSectionHeader">
General</h4>
<ul><li>Attend to all aftersales calls and emails received in Hertz queues, including face-to-face customer interactions during branch visits.</li>
<li>Ensure punctual login to the Genesys platform to attend to incoming customer calls within department KPI and SLA.</li>
<li>Constantly monitor the Hertz Customer Services Inbox on the Genesys platform to respond to incoming customer emails within department KPI and SLA.</li>
<li>Meet and greet walk-in customers visiting the Hertz Head Office and resolve queries as received.</li>
<li>Timely communicate with customers for all administrative tasks including but not limited to contract expiries, damage estimate communications, and lock fines.</li>
<li>Log all queries received via calls and emails to track First Contact Resolution rates.</li></ul> 
 
Required Skills To Be Successful:
<ul>
<li>Excellent communication skills in English and Arabic.</li>
<li>Strong customer relations and interpersonal skills.</li>
<li>Ability to organize and manage administrative tasks effectively.</li>
<li>Proficiency in using customer service management platforms.</li></ul> 
 
What Qualifies You For The Role:
<ul>
<li>Graduate or Diploma holder in any discipline.</li>
<li>Minimum 2 years of experience in a customer service role, preferably in contact centers.</li>
<li>Fluency in English and Arabic is mandatory.</li>
<li>Must possess strong communication, negotiation, planning and organization, customer relations, problem-solving, decision-making, and interpersonal skills.</li></ul> 
About Al-Futtaim Group Real Estate 
The real estate development and operations arm of Al-Futtaim, Al-Futtaim Group Real Estate is responsible for a multi-billion-dollar portfolio across MENA. With high-quality residential, business, retail, tourism, educational and healthcare developments, the master developer caters to the diverse needs of cities and communities in the region. From origination, conception, development, sales, procurement and construction of mega-projects and the leasing, operation and management of these projects after completion, Al-Futtaim Group Real Estate (AFGRE) has been developing and managing owned landbanks, unlocking the economic potential of the region and contributing to future development for more than 40 years. 
Our focus is to enable and invest in meaningful relationships to make our properties the best places to live and work, build additional products and services and enable partnerships to create true value to our customers throughout their entire experience with us. 
AFGRE is responsible for master planning of all projects in its portfolio, including two large scale mixed use destinations: Dubai Festival City and Cairo Festival City.
About Al-Futtaim Malls 
Al-Futtaim Malls provides development and asset management expertise, specializing in building retail-led super regional malls in prime locations across MENA and beyond. With a proven track record of creating both sustainable revenue growth and value enhancement for tenants, Al-Futtaim Malls delivers exceptional experiences and exciting shopping environments for customers.
Part of the Al-Futtaim Group, Al-Futtaim Malls leadership team brings more than 30 years of experience and a deep understanding and knowledge of the retail sector, both from a shopper&rsquo;s point of view but as curators of space or landlords to other brands. The company has a directly managed portfolio including over 9 million sqft of retail space across four malls in the MENA region and two under development. Malls under the Al-Futtaim Malls portfolio include Dubai Festival City Mall and Festival Plaza in the UAE, Cairo Festival City Mall in Egypt, Doha Festival City in Qatar and Zenata Mall, Morocco.
Leveraging on the expertise of its parent company, Al-Futtaim Malls established PLEX Management Services offering a full array of services including asset management and development, leasing, and brand experience expertise to shopping mall landlords and retail organizations globally. Implementing global best practice and deploying Al-Futtaim Mall&rsquo;s deep understanding of mall management and retail dynamics, PLEX promises to deliver continuous growth and long-term value for its partners.
For more information on Al-Futtaim Malls, please visit https://www.al-futtaimmalls.com/
About Al-Futtaim Engineering &amp; Technologies 
Al-Futtaim Engineering &amp; Technologies offers customers complete engineering and systems integration solutions. 
 
The Engineering arm operates in the UAE, Qatar, Saudi Arabia and Egypt providing a wide variety of products and services from air conditioning, scaffolding and access solutions, elevators and escalators, control and life safety, facilities management, building products, MEP, Energy Management, Technology Infrastructure and Digital Transformation. 
 
The Technologies division provides complete business solutions to large, medium and small customers that include, contact centre solutions, business applications, business intelligence, data management, advanced analytics amongst others. The IT infrastructure portfolio comprises IP telephony, ELV systems, networking solutions, professional audio-visual solutions and managed services. 
 
These solutions are further complemented by services that include project management, installation, testing, commissioning and after-sales maintenance contracts.</div>

UAE national_ Sr. Customer Services Representative

We are seeking a highly experienced Senior Support Services Executive based in Dubai to work directly with the Principal and Executive Leadership.This position functions as a trusted right hand to leadership, supporting executive, organizational, compliance, and family office&ndash;related matters across the business.Key Responsibilities<ul><li>Provide end-to-end executive and principal support across corporate and personal matters with the highest level of confidentiality</li><li>Act as a central coordination point between leadership, internal teams, consultants, partners, and external stakeholders</li><li>Oversee the full employee lifecycle (recruitment coordination, onboarding, contracts, visas, insurance, offboarding, and end-of-service processes)</li><li>Maintain and implement internal HR and administrative policies in line with regulatory and organizational requirements</li><li>&middot; Manage corporate compliance, licenses, insurance, and government-related documentation and renewals</li><li>&middot; Liaise directly with government authorities and service providers to ensure uninterrupted operations</li><li>&middot; Lead complex administrative initiatives including office relocations, renovations, and major operational transitions</li><li>Oversee procurement, vendor coordination, facilities, and asset management</li><li>Coordinate executive-level proposals, bids, supplier registrations, and pre-qualification documentation</li><li>Manage logistics for external events, conferences, travel, and executive engagements</li></ul>Candidate Profile<ul><li>With at least 5-7 years&rsquo; experience in executive support, operations, HR coordination, and governance</li><li>Proven track record supporting principals, owners, or senior executives in complex environments</li><li>Strong knowledge of regulatory compliance, government liaison (PRO services), and corporate administration</li><li>High level of discretion, sound judgment, and stakeholder management capability</li><li>Comfortable operating independently with broad responsibility and minimal oversight</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>How much is your salary expectation?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>HR and Admin: 3 years (Preferred)</li></ul>

Senior Support Services Executive

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4337 senior operations executive jobs IN Charge Branch Operations Flowers Jobs In Dubai

Senior Operations Executive

Senior Operations Executive

Senior Operations Executive

Operation Executive

Operations Director – Oilfield Equipment- API 16A BOP-(Production Side)

UAE national_ Sr. Customer Services Representative

Senior Support Services Executive