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senior product designer

senior product manager

senior product specialist

Zenoti

<div>
 Zenoti provides an all-in-one, cloud-based software solution for the beauty and wellness industry. Our solution allows users to seamlessly manage every aspect of the business in a comprehensive mobile solution: online appointment bookings, POS, CRM, employee management, inventory management, built-in marketing programs and more. Zenoti helps clients streamline their systems and reduce costs, while simultaneously improving customer retention and spending. Our platform is engineered for reliability and scale and harnesses the power of enterprise-level technology for businesses of all sizes
 
 
 Zenoti powers more than 30,000 salons, spas, medspas and fitness studios in over 50 countries. This includes a vast portfolio of global brands, such as European Wax Center, Hand &amp; Stone, Massage Heights, Rush Hair &amp; Beauty, Sono Bello, Profile by Sanford, Hair Cuttery, CorePower Yoga and TONI&amp;GUY.
 
 
 Our recent accomplishments include surpassing a $1 billion unicorn valuation, being named Next Tech Titan by GeekWire, raising an $80 million investment from TPG, ranking as the 316th fastest-growing company in North America on Deloitte&rsquo;s 2020 Technology Fast 500&trade;. We are also proud to be recognized as a Great Place to Work CertifiedTM for 2021-2022 as this reaffirms our commitment to empowering people to feel good and find their greatness. To learn more about Zenoti visit: https://www.zenoti.com
 
 
 
 What will I be doing?
 
 
 
 <ul>
 <li>
 Work with customers to define requirements and help them adopt Zenoti solutions to streamline operations and increase revenue.
 </li>
 <li>
 Drive demos, walk-through and solution reviews with customers.
 </li>
 <li>
 Solution, design and setup proof of concepts and pilots for the high priority and large customers ensuring successful implementations.
 </li>
 <li>
 Configure Zenoti to meet customer business scenarios
 </li>
 <li>
 Identify risks based on current product capabilities; define and implement mitigation plans
 </li>
 <li>
 Address customer issues and concerns in a timely fashion to ensure customer satisfaction
 </li>
 <li>
 In this customer-facing role, you will need to align working hours to overlap customer timezone to build customer relationships and satisfaction by providing exceptional and timely service.
 </li>
 <li>
 Stay up-to-date with product knowledge, business flow, sales process, and market dynamics.
 </li>
 <li>
 To be successful in this role, you must be able to demonstrate that you have deep subject matter expertise in the product and a keen technical understanding of the product, all the integration points, and enterprise scenarios.
 </li>
 <li>
 Maintain complete documentation and follow organizational processes to ensure successful implementation of Zenoti products.
 </li>
 <li>
 Ensure the adherence to SLAs, and key metrics according to the organization&rsquo;s goals and objectives
 </li>
 <li>
 Coordinate with internal teams as needed to meet customer needs and requirements, while managing customer expectations.
 
 
 </li>
 </ul>
 
 What skills do I need?
 
 
 
 <ul>
 <li>
 6-9 years of experience in Implementation and support of Enterprise products
 </li>
 <li>
 Open to work in the Night Shift
 </li>
 <li>
 Strong software exposure and ability to master product functionality, boil down complex requirements into coherent and viable product design and configure software solutions.
 </li>
 <li>
 Strong verbal and written communication skills, especially in the areas of requirements and solution documentation.
 </li>
 <li>
 Ability to manage and work across multiple projects.
 </li>
 <li>
 Strong ability to demo/train and deliver excellent customer presentations.
 </li>
 <li>
 Strong logical, analytical and problem-solving skills
 </li>
 <li>
 Open to travel on short notice to customer locations when required
 </li>
 <li>
 Good to have knowledge of Web Design using HTML, JavaScript
 </li>
 <li>
 Good understanding of MS Office, JIRA, Basecamp applications
 </li>
 <li>
 Ability to learn new skills and operate in a fast-paced and changing environment.
 </li>
 <li>
 Experience in the wellness/spa industry a plus.
 </li>
 <li>
 Eagerness to learn about the opportunities and challenges driving revenue in the health and wellness industry.
 
 
 </li>
 </ul>
 
 Why Zenoti?
 
 
 
 <ul>
 <li>
 Be part of an innovative company that is revolutionizing the wellness and beauty industry.
 </li>
 <li>
 Work with a dynamic and diverse team that values collaboration, creativity, and growth.
 </li>
 <li>
 Opportunity to lead impactful projects and help shape the global success of Zenoti&rsquo;s platform.
 </li>
 <li>
 Attractive compensation.
 </li>
 <li>
 Medical coverage for yourself and your immediate family.
 </li>
 <li>
 Access to regular yoga, meditation, breathwork, and stress management sessions. We also include your family in benefit awareness initiatives.
 </li>
 <li>
 Regular social activities, and opportunities to give back through social work and community initiatives.
 
 
 </li>
 </ul>
 
 Zenoti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
 
 
 This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
 
</div>

Senior Product Specialist

Youtag Infotech Private Limited

<div>
 We are looking for an analytical accounts receivable specialist to assist our accounting department as it receives, processes, and collects on goods sold or services rendered. In this role, you will be required to review account information, correct discrepancies, and ensure that accounts are properly billed and that payments are collected.
 
 
 To succeed as an accounts receivable specialist, you should be a skilled and thorough researcher with excellent communication and record-keeping skills. You should be detail-oriented, organized, and self-motivated with strong math and computer skills.
 
 
 
 Accounts Receivable Specialist Responsibilities
 
 
 
 <ul>
 <li>
 Processing, verifying, and posting receipts for goods sold or services rendered.
 </li>
 <li>
 Researching and resolving account discrepancies.
 </li>
 <li>
 Processing and recording transactions.
 </li>
 <li>
 Maintaining records regarding payments and account statuses.
 </li>
 <li>
 Obtaining information from other departments to ensure records are accurate and complete and that accounts receivable ledgers and journals are up-to-date.
 </li>
 <li>
 Working with the collections department to review accounts, client payments, credit history, and develop new or better repayment terms.
 </li>
 <li>
 Performing administrative and clerical tasks, such as data entry, preparing invoices, sending bill reminders, filing paperwork, and contacting clients to discuss their accounts.
 </li>
 <li>
 Generating reports and statements for internal use.
 </li>
 <li>
 Engaging in ongoing educational opportunities to update job knowledge.
 
 
 </li>
 </ul>
 
 Accounts Receivable Specialist Requirements
 
 
 
 <ul>
 <li>
 Bachelors degree in accounting, finance, or related field.
 </li>
 <li>
 At least 3 years experience in a similar role.
 </li>
 <li>
 Strong math, typing, and computer skills, especially with bookkeeping software.
 </li>
 <li>
 Excellent communication, research, problem-solving, and time management skills.
 </li>
 <li>
 High level of accuracy, efficiency, and accountability.
 </li>
 <li>
 Attention to detail.
 </li>
 <li>
 Ability to build relationships with clients and internal departments.
 
 
 </li>
 </ul>
 This job is provided by Shine.com
</div>

Accounts Receivable Executive

Freshworks

<div>
 
 Organizations everywhere struggle under the crushing costs and complexities of &ldquo;solutions&rdquo; that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.
 
 
 
 
 
 
 There&rsquo;s another option. Freshworks. With a fresh vision for how the world works.
 
 
 
 
 
 
 At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&amp;P Global, and Sony Music, trust Freshworks&rsquo; customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.
 
 
 
 
 
 
 Fresh vision. Real impact. Come build it with us.
 
 
 
 
 
 
 
 
 Job Description
 
 
 
 
 At Freshservice, we&rsquo;re on a mission to uncomplicate enterprise software. We believe powerful tools don&rsquo;t have to come with a steep learning curve and that great design is the bridge between complexity and clarity.
 
 
 
 
 Freshservice is a modern, intuitive AI-powered ITSM platform from Freshworks, trusted by thousands of organizations globally. Recognized for ease of setup and simplicity at scale, we are doubling down on design as a strategic differentiator, especially as we deepen our footprint with large, sophisticated enterprises.
 
 
 
 
 If you&rsquo;re someone who craves the challenge of transforming complexity into elegant, user-centered solutions, and you believe enterprise users deserve the same quality of experience as consumers, this is the role for you.
 
 
 
 
 We are seeking a visionary and experienced Director of Product Design to lead the strategy and execution for our Managed Service Provider (MSP) and Employee Service Management (ESM) product suites. In this senior leadership role, you will be responsible for building and mentoring a world-class design team, defining the long-term design vision, and ensuring our products deliver exceptional value and an unparalleled user experience.
 
 
 
 
 You will be the primary design leader for two critical domains: the complex, efficiency-driven world of MSPs who manage IT for multiple clients, and the user-centric, service-oriented world of ESM for internal employees. The ideal candidate is a master of simplifying complexity and a passionate advocate for user-centered design, with deep experience in the B2B SaaS landscape.
 
 
 
 
 
 Roles &amp; Responsibilities
 
 
 
 
 
 1. Vision &amp; Strategy:
 
 
 
 <ul>
 <li>
 
 Define, articulate, and drive the holistic design vision and strategy for the MSP and ESM product portfolios, ensuring alignment with overall product and business objectives.
 
 
 
 </li>
 <li>
 
 Champion a culture of design excellence, innovation, and deep user empathy across the organization.
 
 
 
 </li>
 <li>
 
 Partner with VPs of Product and Engineering to shape the product roadmap, identify new opportunities, and ensure a cohesive user experience across all touchpoints.
 
 
 
 </li>
 <li>
 
 Present and defend design strategies and decisions to executive leadership, using data and user research to build compelling narratives.
 
 
 
 </li>
 </ul>
 
 2. Team Leadership &amp; Mentorship:
 
 
 
 <ul>
 <li>
 
 Lead, mentor, and grow a high-performing team of 10+ product designers, UX researchers, and design managers.
 
 
 
 </li>
 <li>
 
 Foster a collaborative and inclusive environment that encourages creative thinking, professional growth, and autonomy.
 
 
 
 </li>
 <li>
 
 Establish and manage design team operational rhythms, including critiques, reviews, and planning, to ensure high-quality output and predictable delivery.
 
 
 
 </li>
 </ul>
 
 3. Design Execution &amp; Process:
 
 
 
 <ul>
 <li>
 
 Oversee the end-to-end design process, from discovery and user research to high-fidelity prototyping, testing, and implementation.
 
 
 
 </li>
 <li>
 
 Drive the creation of intuitive, efficient, and elegant user experiences tailored to the specific needs of MSP &amp; ESM users.
 
 
 
 </li>
 <li>
 
 Champion and govern the evolution of our design system, ensuring consistency, scalability, and quality across the MSP and ESM product suites.
 
 
 
 </li>
 <li>
 
 Integrate quantitative data and qualitative user insights into the design process to make informed, evidence-based decisions.
 
 
 
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 
 
 Experience
 
 : 12-15 years of experience in product design, with at least 2 years in a senior leadership role (e.g., Senior Design Manager, Head of Design, Director) managing and mentoring design teams.
 
 
 
 </li>
 <li>
 
 
 Domain Expertise
 
 : Proven experience designing complex, large-scale B2B SaaS applications. Direct experience in ITSM, MSP, or ESM platforms is highly preferred.
 
 
 
 </li>
 <li>
 
 
 Portfolio
 
 : A strong portfolio of work demonstrating your leadership and direct contribution to designing successful enterprise-grade products that solve complex user problems.
 
 
 
 </li>
 <li>
 
 
 Leadership
 
 : Demonstrated success in building and scaling design teams, attracting top talent, and fostering a positive team culture.
 
 
 
 </li>
 <li>
 
 
 Strategic Thinking
 
 : Ability to operate at both a high strategic level and a detailed tactical level.
 
 
 
 </li>
 <li>
 
 
 Education
 
 : Bachelor&rsquo;s or Master&rsquo;s degree in Design, HCI, Computer Science, or a related field.
 
 
 
 </li>
 </ul>
 
 
 Skill Inventory
 
 
 
 
 
 
 Design Leadership &amp; Strategy
 
 
 
 
 <ul>
 <li>
 Strategic Vision - Ability to define a multi-year design strategy and inspire teams to execute it.
 </li>
 <li>
 Team Development - Expertise in hiring, mentoring, and scaling a high-performing design organization.
 </li>
 <li>
 Design Evangelism - Championing the value of design across the company and influencing key stakeholders.
 </li>
 <li>
 Stakeholder Management - Building strong relationships and alignment with executive, product, and engineering leaders.
 </li>
 </ul>
 
 
 Core Design Skills
 
 
 
 
 <ul>
 <li>
 UX Strategy &amp; Research - Mastery of user research methodologies and the ability to translate insights into strategy.
 </li>
 <li>
 Interaction &amp; UI Design - A strong eye for visual design and a deep understanding of interaction principles for complex applications.
 </li>
 <li>
 Design Systems - Experience building, maintaining, and driving adoption of a comprehensive design system.
 </li>
 <li>
 Data-Informed Design - Proficiency in using analytics, A/B testing, and user feedback to guide design decisions.
 </li>
 </ul>
 
 
 Domain Knowledge
 
 
 
 
 <ul>
 <li>
 B2B SaaS - Deep understanding of SaaS business models, metrics, and product development cycles.
 </li>
 <li>
 MSP/ESM/ITSM - Knowledge of MSP workflows (multi-tenancy, automation, RMM, PSA) and ESM/ITSM principles (service catalogs, self-service portals, ticketing).
 </li>
 </ul>
 
 
 Soft Skills
 
 
 
 
 <ul>
 <li>
 Communication &amp; Storytelling - Exceptional ability to articulate complex design concepts clearly and persuasively to any audience.
 </li>
 <li>
 Influence &amp; Negotiation - Ability to drive consensus and advocate for user needs in a cross-functional environment.
 </li>
 <li>
 Problem-Solving - A systematic approach to deconstructing complex problems and leading a team to find elegant solutions.
 
 
 </li>
 </ul>
 
 Additional Information
 
 
 
 
 At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.
 
 
 
</div>

Director - Product Design (MSP/ESM)

IntraEdge

<div>
 
 Job Title: Data Visualization Specialist
 
 
 Location: Hyderabad
 
 
 Work Mode: Hybrid/Onsite
 
 
 Skills: Tableau software, data modeling, SQL, data visualization, and strong communication and problem-solving abilities.
 
 
 
 
 
 We are seeking a Data Visualization Specialist with expertise in Tableau, SQL, and data modeling to join our analytics team. The ideal candidate will have a strong ability to transform complex data sets into meaningful insights, design effective dashboards, and communicate findings clearly to both technical and non-technical stakeholders. This role requires strong problem-solving skills, analytical thinking, and excellent communication abilities.
 
 
 
 
 
 Required Skills &amp; Qualifications
 
 
 Hands-on experience with Tableau software (desktop and server/online).
 
 
 Strong knowledge of SQL for querying, data manipulation, and optimization.
 
 
 Experience in data modeling, schema design, and ETL concepts.
 
 
 Solid understanding of data visualization best practices and storytelling with data.
 
 
 Strong analytical, problem-solving, and critical thinking abilities.
 
 
 Excellent communication skills, with the ability to explain technical findings in simple business terms.
 
 
 
 
 
 Preferred Qualifications
 
 
 Experience with cloud data warehouses (Snowflake, Redshift, BigQuery, or similar).
 
 
 Knowledge of Python, R, or other analytical tools for advanced analysis.
 
 
 Familiarity with business intelligence practices and data governance frameworks.
 
 
 Bachelor&rsquo;s degree in Computer Science, Data Analytics, Information Systems, or related field.
 
 
 Tableau certification (e.g., Tableau Desktop Specialist, Tableau Certified Data Analyst) is a plus.
 
</div>

Software Engineer

Tanla Platforms Limited

<div>
 
 
 About the Role:
 
 
 
 Tanla platforms is a publicly listed industry leader in the markets it operates in and is at an exciting juncture in its history with some very innovative upcoming solution launches. Come be a part of and influence this pivotal point in the growth journey of Tanla. To build on our long standing reputation of deep embedded customer relationships, we are building a dedicated Customer Success organization to reinforce the commitment and serve as the tip of spear for our customer engagement.
 
 
 
 
 
 As
 
 Head of Customer Operations
 
 , you will be the operational backbone of our customer success function, enabling strategic account teams to deliver business impact at scale. You will design and manage the core infrastructure, analytics, and processes that support a high-touch enterprise CSM model&mdash;including executive business reviews (EBRs), customer health metrics, playbooks, Analytics and reporting.
 
 
 
 
 
 This role is ideal for an operations leader who thrives at the intersection of strategy, data, systems, and execution&mdash;and who is motivated by helping a customer-first organization scale with clarity and purpose. This role will report to our Chief Customer Officer (CCO). You&rsquo;ll work closely with senior stakeholders within both the customer and internal ecosystem&mdash;across product, marketing, and support&mdash;to align our solutions with the evolving priorities of our clients.
 
 
 With a small number of high-value customers,
 
 every touchpoint counts
 
 . The Head of Customer Success Operations ensures that every CSM is empowered to act strategically, every decision is backed by insight, and every customer engagement drives value&mdash;for them and for us.
 
 
 
 
 
 
 What You&rsquo;ll be Responsible for?
 
 
 
 
 Business Intelligence (BI), Reporting and Metrics
 
 
 <ul>
 <li>
 Define and manage a
 
 central source of truth for Customer Success metrics
 
 , including adoption, health scores, NPS, and expansion opportunities.
 </li>
 <li>
 Partner with Product and Finance to align customer success data with company-level reporting.
 </li>
 <li>
 Build dashboards and visualizations that provide actionable insights for CSMs, leadership, and executive reviews.
 </li>
 </ul>
 
 
 Strategic Support for CSMs
 
 
 <ul>
 <li>
 Create and maintain standardized frameworks for
 
 Executive Business Reviews (EBRs)
 
 &mdash;templates, insights, and benchmarks tailored to strategic accounts.
 </li>
 <li>
 Equip CSMs with tools, best practices, and customer intelligence to drive business impact conversations.
 </li>
 <li>
 Drive operational support for account planning, success plans, and success KPIs.
 </li>
 </ul>
 
 
 Operational Infrastructure
 
 
 <ul>
 <li>
 Launch and optimize key CS tools and platforms ensuring workflows, data integrity, and usability.
 </li>
 <li>
 Standardize key CS processes across the customer lifecycle: onboarding, QBRs, renewals, escalations, risk mitigation.
 </li>
 <li>
 Implement scalable programs to support consistent delivery across all strategic accounts.
 </li>
 </ul>
 
 
 Cross-Functional Collaboration
 
 
 <ul>
 <li>
 Project manage key cross-functional initiatives on behalf of CCO driving a high level of operating rigor.
 </li>
 <li>
 Act as the operational bridge between CS, Product, Marketing, and Finance.
 </li>
 <li>
 Partner with Product and Engineering to close the loop on feature usage, feedback, and roadmap alignment.
 </li>
 <li>
 Work with Marketing and Enablement to develop customer-facing and internal enablement assets
 </li>
 </ul>
 
 
 Team Leadership &amp; Development
 
 
 <ul>
 <li>
 Build, lead, and mentor a small team of Customer Success Operations analysts and program managers.
 </li>
 <li>
 Set priorities, manage capacity, and develop talent in a fast-moving, high-impact environment.
 </li>
 <li>
 Foster a culture of ownership, rigor, and continuous improvement within the CS Ops team.
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;d have?
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 10+ years in customer success operations, sales operations, business operations, or similar analytical/strategic role in a B2B SaaS, Product or Services company.
 </li>
 <li>
 Experience supporting enterprise customer success teams or strategic account functions.
 </li>
 <li>
 Deep familiarity with customer lifecycle metrics and tools.
 </li>
 <li>
 Proven expertise and building and scaling analytical backbone for measuring customer and product performance.
 </li>
 </ul>
 
 
 Mindset &amp; Skills
 
 
 <ul>
 <li>
 
 Metrics- and process-oriented thinker
 
 with a strong bias toward operational excellence.
 </li>
 <li>
 Strong analytical, presentation, and storytelling skills&mdash;able to turn raw data into strategic insight.
 </li>
 <li>
 Proactive, systems thinker who thrives in a dynamic, cross-functional environment.
 </li>
 <li>
 Able to support and challenge senior stakeholders with data-backed insights.
 </li>
 </ul>
 
 
 Why join us?
 
 
 <ul>
 <li>
 
 Impactful Work
 
 : Play a pivotal role in safeguarding Tanla's assets, data, and reputation in the industry.
 </li>
 <li>
 
 Tremendous Growth Opportunities
 
 : Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
 </li>
 <li>
 
 Innovative Environment:
 
 Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.
 </li>
 </ul>
 
 
 
 
 Tanla is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees.
 
 
 
 
 
 
 www.tanla.com
 
 
</div>

Head - Customer Operations

Virtual Raaasta

<div>
 
 
 Company Description
 
 
 
 
 
 Virtual Raaasta is a digital marketing solutions provider based in India, offering flexible, full-service marketing solutions to successful brands. By combining technology, media, operations, marketing, CRM, and creative solutions under one roof, our digital teams streamline and automate complex tasks to save clients time and increase revenue.
 
 
 
 Role Description
 
 
 
 
 
 This is a full-time on-site role in Hyderabad for a Search Engine Optimization Specialist at Virtual Raaasta. The Specialist will be responsible for keyword research, SEO audits, link building, web analytics, and on-page SEO to optimize websites for search engines.
 
 
 
 Qualifications
 
 
 
 
 <ul>
 <li>
 Keyword Research and SEO Audits skills
 </li>
 <li>
 Link Building and Web Analytics abilities
 </li>
 <li>
 On-Page SEO expertise
 </li>
 <li>
 Experience in search engine optimization and digital marketing
 </li>
 <li>
 Familiarity with SEO tools and web analytics platforms
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Bachelor's degree in Marketing, Communications, Computer Science, or related field
 </li>
 </ul>
</div>

Search Engine Optimization Specialist

Amazon

<div>
 
 
 DESCRIPTION
 
 
 
 
 NOC (Network Operations Center) is the central command and control center for &lsquo;Transportation Execution&rsquo; across the Amazon Supply Chain network supporting multiple geographies like NA, India and EU. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data.
 
 
 Overall, NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazon&rsquo;s ability to serve its customers on time.
 
 
 Within NOC&rsquo;s umbrella, resides a fast-growing Last Mile support function &ndash; AMZL CO (Amazon Logistics Central Operations). AMZL CO is a team focused on driving higher quality at lower cost through standard work leveraging central management of the network. Central Operations (CO) supports daily planning and execution functions that impact Delivery Station (DS) operations across the AMZL and EDSP/XPT network. CO aims to bring efficiencies to processes through standardization, programmatic interventions and automations that improve planning, scheduling and routing efficiencies, reduce cost and free up time for station operators to focus on operational work. We cover the following functional areas with global parity: (i) Central Allocation - removes operator judgement on channel allocation by planning via O-TREAT (4 week to 1 week ahead) &amp; 24 hour forecasting based D-1 capacity adjustments, (ii) Centralized Routing and Scheduling (CRS) &ndash; executes block scheduling (1 week ahead, D-1 block release) and route planning (D-day) of on-road capacity centrally, (iii) CO Systems Management (COSM) - performs station jurisdiction and sector configurations via JAS (Jurisdiction Authority Service), and handles sort &amp; route planning configurations, (iv) Driver Support (CO DS) &ndash; aims to streamline the delivery process for DSPs and drivers by coordinating rescues through global tools - Rescue Planner (RP) &amp; Mission Control (MC) and, (v) providing channel support for DSP, Flex and Hub DP along with account and payment management &ndash; WST entry validation, invoicing and weather incentives.
 
 
 CO team embarked on the journey of becoming operations execution partner of NA and EU COs in Jun&rsquo;21 with an immediate objective of leveraging people cost benefits through targeted offshoring and in the long term, standardizing AMZL CO processes and technology in NA and EU and RoW (Rest of World) countries to establish worldwide parity, providing a platform for knowledge sharing and building a hybrid structure for local innovation and speed to market while optimizing gearing ratios and cost structures. We named the broader program MARCOPOLO.
 
 
 Marcopolo Vision: NOC&rsquo;s vision is to build a global Center of Excellence by being the prime provider of Last Mile Central Operations (CO) execution services to NA, EU and RoW marketplaces in next 3 years. This org will - 1) provide 24x7 coverage to all geographies, 2) leverage centralization at scale to optimize HC through improved Operator Utilization by unlocking synergies across time zones, 3) ensure at par or better SLA and quality by closely monitoring audit performance, 4) enable operational parity and standardization across workstreams and geographies, 5) leverage in-house automation team to automate manual execution, 6) work closely with in-country program and operations teams to provide inputs on large scale process improvement programs including hands-off-the-wheel automations, 7) support global expansion and standardization, leverage learnings and best practices across geographies and 8) facilitate joint OP request submission exercises to product and tech teams by incorporating use cases across geographies.
 
 
 Purview of a Trans Ops Specialist
 
 
 A Trans Ops Specialist at NOC facilitates flow of information between different stakeholders (Trans Carriers/Hubs/Warehouses) and resolves any potential issues that impacts customer experience and business continuity. Trans Ops Specialist at NOC works across two verticals &ndash; Inbound and Outbound operations.
 
 
 Inbound Operations deals with Vendor/Carrier/FC relationship, ensuring that the freight is picked-up on time and is delivered at FC as per the given appointment. Trans Ops Specialist on Inbound addresses any potential issues occurring during the lifecycle of pick-up to delivery.
 
 
 Outbound Operations deals with FC/Carrier/Carrier Hub relationship, ensuring that the truck leaves the FC in order to delivery customer orders as per promise. Trans Ops Specialist on Outbound addresses any potential issues occurring during the lifecycle of freight leaving the FC and reaching customer premises.
 
 
 A Trans Ops Specialist provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions. An ideal candidate should be able to understand the requirements/be able to analyze data and notice trends and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the written and oral form. Trans Ops Specialist should be able to ideate process improvements and should have the zeal to drive them to conclusion.
 
 
 We are open to hiring candidates to work out of Hyderabad and willing to come to office all 5 working days of the week
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
 </li>
 <li>
 Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
 </li>
 <li>
 Develop and/or understand performance metrics to assist with driving business results.
 </li>
 <li>
 Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by NOC.
 </li>
 <li>
 Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
 </li>
 <li>
 Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
 </li>
 <li>
 Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
 </li>
 <li>
 Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.
 
 
 </li>
 </ul>
 Providing real-time customer experience by working in 24*7 operating environment.
 
 
 
 About The Team
 
 
 
 NOC (Network Operation Center) is the central command and control center for &lsquo;Transportation Execution&rsquo; across the Amazon Supply Chain network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, we understand trends in network exceptions and automate processes or proposing process changes to streamline operations involving network monitoring and significant analysis of network data.
 
 
 Key job responsibilities
 
 
 <ul>
 <li>
 Communication with external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers)
 </li>
 <li>
 Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus.
 </li>
 <li>
 Develop and/or understand performance metrics to assist with driving business results.
 </li>
 <li>
 Ability to scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by NOC.
 </li>
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 Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
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 Must be able to systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
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 Work within various time constraints to meet critical business needs, while measuring and identifying activities performed.
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 Excellent communication, both verbal and written as one may be required to create a narrative outlining weekly findings and the variances to goals, and present these finding in a review forum.
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 Providing real-time customer experience by working in 24*7 operating environment.
 
 
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 About The Team
 
 
 
 NOC (Network Operation Center) is the central command and control center for &lsquo;Transportation Execution&rsquo; across the Amazon Supply Chain network. It ensures hassle free, timely pick-up and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions, NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving, we understand trends in network exceptions and automate processes or proposing process changes to streamline operations involving network monitoring and significant analysis of network data.
 
 
 
 
 BASIC QUALIFICATIONS
 
 
 
 
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 Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
 
 
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 PREFERRED QUALIFICATIONS
 
 
 
 
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 Experience with Excel
 
 
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 Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you&rsquo;re applying in isn&rsquo;t listed, please contact your Recruiting Partner.
 
 
 
 
 Company
 
 - Amazon Dev Center India - Hyderabad
 
 
 Job ID: A2873972
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Transportation Specialist, CO team

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