customer service representative Jobs in Atlanta

customer service representative

facilities specialist

senior specialist - business analysis Jobs in Atlanta

senior specialist - business analysis

senior service specialist

Emory Healthcare

<div>Overview:

Be inspired. Be rewarded. Belong. At Emory Healthcare.
At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide:<ul><li>
Comprehensive health benefits that start day 1</li><li>
Student Loan Repayment Assistance &amp; Reimbursement Programs</li><li>
Family-focused benefits</li></ul><ul><li>
Wellness incentives</li><li>
Ongoing mentorship, development, and leadership programs</li><li>
And more</li></ul>
Description:
<div>
The Senior Service Specialist plays a critical role in supporting the Emory Navigator Program, an exclusive, membership-based service that provides select patients, including corporate executives, high-level professionals, and other distinguished individuals uninterrupted access to world-class care, 24 hours a day, 365 days a year. As the primary liaison for this high-profile patient population, the Senior Service Specialist ensures that each interaction reflects Emory Healthcare's reputation for excellence, discretion, and personalized attention. This position supports patients who have opted into a premier experience, offering seamless navigation across all facets of the Emory system and beyond. In this role, the Senior Service Specialist provides elite-level support in communication, care coordination, scheduling, membership conversion, technical support, marketing, and program execution. With a unique blend of operational precision and empathetic service, this individual sets the gold standard for patient experience while maintaining the highest level of confidentiality and professionalism. The Navigator population relies on this role to remove barriers to care, anticipate needs, and deliver a concierge-like level of service throughout their healthcare journey.</div><div></div><div> 
Primary duties and responsibilities:</div><ul><li>
Patient Experience &amp; Customer Service</li><li>
Serve as the primary liaison and central point of contact for Navigator members.</li><li>
Deliver high-touch, concierge-level service with professionalism and discretion.</li><li>
Manage sensitive and complex situations with empathy, authority, and confidentiality.</li><li>
Set the gold standard for patient experience and satisfaction.</li><li>
Ensure each interaction reflects Emory's commitment to excellence.</li><li>
Resolve concerns proactively based on patient feedback.</li></ul><div> 
Coordination &amp; Scheduling</div><ul><li>
Expertly schedule ambulatory, diagnostic, and surgical services.</li><li>
Coordinate with physicians, nursing, and administrative staff.</li><li>
Remove barriers to care and ensure seamless transitions across the Emory system.</li><li>
Meticulously manage patient journeys from first contact to follow-up.</li></ul><div>
Membership &amp; Patient Engagement</div><ul><li>
Cultivate relationships with prospective patients and corporate clients.</li><li>
Drive membership growth and manage consultation conversions.</li><li>
Implement acceptance strategies and manage detailed member and prospect databases.</li><li>
Tailor outreach campaigns based on individual preferences and health needs.</li></ul><div>
Administrative &amp; Operations</div><ul><li>
Estimate and collect membership fees and out-of-pocket payments.</li><li>
Confirm insurance benefits and support rejected claim resolutions.</li><li>
Manage fee schedules and vendor payments.</li><li>
Act as a resource for billing, coding, and operational improvements.</li></ul><div>
Marketing and Program Execution</div><ul><li>
Oversee execution of service and wellness promotions.</li><li>
Coordinate seminars and high-impact patient events.</li><li>
Contribute to ongoing quality improvement initiatives and service development.</li></ul><div> 
Internal Collaboration</div><ul><li>
Partner with internal teams to improve offerings and patient satisfaction.</li><li>
Identify trends in feedback and implement proactive solutions.</li><li>
Nurture cross-functional relationships with departments, vendors, and referring providers.</li><li>
Participate in strategic planning, team meetings, and staff development.</li><li>
Assist in onboarding and training new team members.</li></ul><div></div><div> 
Travel:</div><ul><li>
Less than 10% of the time may be required.</li></ul><div>
Work Type:</div><ul><li>
Onsite employee - working in the office.</li></ul><div>
Minimum Required Qualifications:</div><div></div><div> 
Education</div><ul><li>
High school diploma or equivalent</li></ul><div>
Experience</div><ul><li>
4 years in high profile customer service</li></ul><div>
Knowledge, skills, and abilities (required):</div><ul><li>
Exceptional communicator in both oral and written form.</li><li>
Professionalism and discretion in working with special constituent, high visibility patients and clients.</li><li>
Ability to work in a fast-paced environment Relationship management experience.</li><li>
Superior customer service skillset.</li></ul><div>
Preferred Qualifications Education</div><ul><li>
Bachelor's Degree in business or related field</li></ul><div>
Experience</div><ul><li>
6 years in high profile customer service</li></ul><div>
Knowledge, skills, and ability requirements (preferred):</div><ul><li>
 Fluency in medical terminology. CMR experience EMR experience Payment reconciliation experience</li></ul><div> 
MINIMUM QUALIFICATIONS:</div><ul><li>
Candidates being considered for this role are required to have a minimum of one (1) year of experience as a service specialist, a bachelors degree (masters degree preferred), and demonstrated mastery of the service specialist role.</li></ul>
Additional Details:
<div>
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.</div><div></div><div> 
Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare&rsquo;s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.</div></div>

Senior Service Specialist

Siemens Healthineers

<div>Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. 
 
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
The Product Support Specialist for Oncology Software &amp; IT Solutions delivers expert incident and escalation management, orchestrates major incident responses, and ensures seamless release readiness. This role combines deep technical expertise with cross-functional collaboration to troubleshoot complex healthcare IT environments, drive knowledge sharing, and support continuous learning initiatives.
Product Support Specialist - Oncology Software &amp; IT Solutions: 
 
Responsibilities:<ul><li>Providing expert level Incident &amp; Escalation Management support to field personnel remotely and onsite (as needed)</li><li>Efficiently orchestrating Major Incident Management situations</li><li>Participating in Release Management processes to become familiar with products/updates prior to release</li><li>Collaborating with cross-functional teams to recognize, analyze, and troubleshoot Field Service Trends</li><li>Continuously develop the depth (specialist) as well as the breadth (generalist) of technical superiority
</li><li>Support Knowledge Management program with a commitment to &ldquo;never solving the same problem twice&rdquo;</li><li>Conducting formal and ad hoc training sessions for field personnel</li><li>Contributing to global TiX (Technical Information Exchange) forums to proliferate information to Field.</li><li>Participating in the emergency phone support and weekend standby rotation</li><li>Authoring Knowledge Base Articles, Technical Bulletins, Training presentations, etc. as required.</li></ul> 
Qualifications:<ul><li>Formal training/education in Information Technology (IT) or related fields. Bachelor&rsquo;s degree preferred</li><li>Extensive experience troubleshooting complex client/server software and networks.</li><li>Experience supporting Varian Oncology Software (ARIA, Eclipse, Ethos) in a Hospital/Healthcare IT environment strongly desired</li><li>Experience supporting physical and virtual IT Infrastructure (Hyper-converged Infrastructure, Citrix, ESXi, VMware, Parallels, etc.) Extensive experience troubleshooting and administering Microsoft Windows Server, Linux &amp; MS SQL Server (inc. TSQL)</li><li>IT Certifications strongly desired (Citrix, VMware, Microsoft, CCNP, Azure, Kubernetes, etc.)</li><li>Emotional &amp; Social Intelligence with the ability to interact effectively with co-workers across all levels of the company</li><li>Applies a strong culture of continuous learning and personal development.</li><li>Excellent verbal, written, and interpersonal communication skills</li><li>Familiarity with ITSM (IT Service Management) tools (ex. Service Now, Salesforce) and methodologies (ex. ITIL)</li><li>Familiarity with Quality Frameworks (ex. Lean Six Sigma)</li></ul>
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual&rsquo;s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world&rsquo;s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Siemens Healthineers businesses, please visit our company page here.
The base pay range for this position is:
$78,380 - $107,778
Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan. life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.
Equal Employment Opportunity Statement: Siemens Healthineers is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
EEO is the Law: Applicants and employees are protected under Federal law from discrimination. To learn more, click here.
Reasonable Accommodations: Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form here. If you&rsquo;re unable to complete the form, you can reach out to our HR People Connect People Contact Center for support at peopleconnectvendorsnam.func@siemens-healthineers.com. Please note HR People Connect People Contact Center will not have visibility of your application or interview status.
California Privacy Notice: California residents have the right to receive additional notices about their personal information. To learn more, click here.
Export Control: &ldquo;A successful candidate must be able to work with controlled technology in accordance with US export control law.&rdquo; &ldquo;It is Siemens Healthineers&rsquo; policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.&rdquo;
Data Privacy: We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously. For this reason, we ask you not to send us your CV or resume by email. We ask instead that you create a profile in our talent community where you can upload your CV. Setting up a profile lets us know you are interested in career opportunities with us and makes it easy for us to send you an alert when relevant positions become open. Register here to get started.
Beware of Job Scams: Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site.
To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.</div>

SDS Product Support Specialist Software **US or Canada Remote**

The Edwards Law Group

<div>Our rapidly growing law practice is seeking a full-time legal intake specialist to join our team! You&rsquo;ll survey prospective clients and empathize with them on the details of their cases, manage new client onboarding and data entry, and help our lawyers book and manage their appointments. We&rsquo;ll provide the training and resources to help you flourish in your role on a tight-knit, supportive, and passionate legal team. If you have prior customer service experience, great communication skills, and a passion for helping others, apply today!
Compensation:
$30,000 - $40,000 per year
Responsibilities:<ul><li>
Manage attorney schedules, including prospective client consultations, to foster caseload growth</li>
<li>Take charge of various office tasks such as email correspondence, document management, data organization, and research to make sure our firm is running at peak efficiency</li>
<li>Collect paperwork and enter data into our case management system to ensure a smooth onboarding for new clients and tidy management of case files</li>
<li>Help foster prospective client streams by providing input into awareness and law firm partnerships initiatives alongside the marketing team</li>
<li>Survey potential clients to determine the right fit with our practice, while listening to all phone calls in an empathetic manner</li>
</ul>Qualifications:<ul><li>
Firm knowledge of spreadsheet and data management, as well as computer skills</li>
<li>High school diploma or equivalent required; Bachelor&rsquo;s degree preferred</li>
<li>Full familiarity with the Microsoft Office suite, with advanced Excel proficiency</li>
<li>Previous customer service or sales experience preferred</li>
<li>CRM and case management software experience a plus</li>
</ul>About Company 
Why This Firm
Mission: We take on the ugly in family law so clients don&rsquo;t have to. We welcome ALL people without judgment and genuinely want to help them reach their happy place.
Purpose &amp; Impact: We change lives through family law. If operational excellence matters to you because it helps real people get better outcomes, you&rsquo;ll find this work deeply meaningful.
Values &amp; Culture: We&rsquo;re a woman-owned, minority-led, LGBTQIA+ firm. We walk the talk on inclusivity and respect. We value integrity, empathy, and curiosity, and we care about good work and each other.
Scaling &amp; Stability: We offer both a strong, established foundation and exciting growth ahead.
Legacy &amp; Opportunity: Help shape a human, high-performing firm. Build systems and culture that define our future.</div>

Intake Specialist

Largeton Group

<div>
 
 Job Title: HCM Training Specialist
 
 
 
 
 Contract duration: Estimated start date: 1/15/2026 &ndash; Estimated end date: 6/30/2026
 
 
 
 
 Client location: 200 Piedmont Ave SE, Suite 1804 West Tower, Atlanta, GA 30334-Hybrid
 
 
 
 
 Business unit: Human Resources Administration
 
 
 
 
 Agency Interview Type: Either Webcam or In Person
 
 
 
 
 Short Description
 
 
 
 Human Capital Management Training Specialist - in Human Resources Administration (HRA) division. Will support Georgia agencies in the implementation of talent solutions and talent acquisition support and performance management state-wide programs.
 
 
 
 Complete Description
 
 
 
 Human Capital Management (HCM) Training Specialist
 
 
 This position is in the Human Resources Administration (HRA) division of the Dept. Of Administrative Services. The Human Resources Specialists 3 will support Georgia agencies in the implementation of talent solutions with a specific focus on the talent acquisition support and performance management state-wide programs. We are looking for a dynamic, data-driven, and detail-oriented contributor to assist in providing training, consultation, analysis and technical expertise around talent acquisition and performance management. Our ideal applicant will be self-aware, with an understanding of system implementation and able to develop and deliver training through the state.
 
 
 The ideal candidate must be technologically savvy, results driven, innovative and will be responsible for:
 
 
 <ul>
 <li>
 Delivering training and content related the State&rsquo;s newest human resources information system Workday branded as GA@WORK.
 </li>
 <li>
 Providing training and resources to agency recruiters related to talent pool optimization, creating internship programs, interviewing, and hiring best practices, and using Workday to streamline the recruiting process.
 </li>
 <li>
 Researching GA@WORK training best practices to support continuous program improvement.
 </li>
 <li>
 Analyzing relevant GA@WORK-related data and generating graphic and narrative reports and presentations.
 </li>
 <li>
 Maintaining and updating training course materials, exercises, hand-outs, and exams to reflect best practices; incorporate changes in policies, processes, forms, or systems; and in response to student feedback.
 </li>
 <li>
 Conducting instructor-led training virtually and in-person training to deliver HRA-approved training courses state entity staff.
 </li>
 <li>
 Utilizing systems training environments or other related tools to lead student activities.
 </li>
 <li>
 Assisting with maintenance of HRA&rsquo;s Learning Management System (LMS), to include responding to requests for enrollment in learning paths, courses or exams and other administrative activities.
 </li>
 <li>
 Respond to requests from a variety of stakeholders.
 </li>
 <li>
 Other responsibilities as assigned.
 
 
 </li>
 </ul>
 
 Required Knowledge, Skills, And Abilities
 
 
 
 <ul>
 <li>
 Experience delivering training through multiple methods of delivery including in-person, online, virtual, multimedia, etc.
 </li>
 <li>
 Good communication skills are a must with the ability to communicate effectively and credibly both verbally and in writing with audiences at all levels.
 </li>
 <li>
 Program management and administration skills: organization, managing details, keeping multiple tasks/projects on track.
 </li>
 <li>
 Aptitude for learning and using technology for both training design and data analysis.
 </li>
 <li>
 Experience with Microsoft Office applications including Outlook, Word, Excel, PowerPoint, and SharePoint
 
 
 </li>
 </ul>
 This position may require some travel.
 
 
 
 LOCAL CANDIDATES ONLY: DOAS
 
 participates in a hybrid work environment and telework is encouraged with some days in the office required. That schedule will be determined at a later date.
 
 
 While the intent may be a long-term tenure, this position is subject to annual budget restrictions. The initial contract is through the end of this fiscal year and is anticipated to be renewed July 1st.
 
 
 
 Minimum Entry Qualifications
 
 
 
 High school diploma/GED and three (3) years of job-related experience in human resources;
 
 
 
 OR
 
 one (1) year of experience required at the lower-level HR Spec 2 (HRP021) or
 
 position equivalent
 
 .
 
 
 
 Note:
 
 
 An equivalent combination of knowledge, education, job or intern experience, training, or certifications that provides the necessary knowledge and skills to successfully perform the job at the level listed may be substituted year-over-year. Ensure proper screening is performed.
 
 
 
 
 Preferred Qualifications:
 
 Preference will be given to applicants who, in addition to meeting the minimum qualifications, possess one or more of the following items below. Please clearly indicate your knowledge of these qualifications on your resume.
 
 
 <ul>
 <li>
 Experience using Workday Core HCM, Compensation, Talent Optimization (Management), or other Workday modules within an HR department as an administrator or trainer.
 </li>
 <li>
 HRIS systems training experience
 </li>
 </ul>
</div>

HCM Training Specialist

Alloy

<div>Digital Paid Media &amp; SEO Specialist 
 
Alloy is seeking a skilled Digital Paid Media &amp; SEO Specialist to support our growing Paid Media &amp; Search Department. This is an excellent opportunity for a results-oriented, self-motivated professional to contribute to a variety of client campaigns using data-driven optimization strategies. 
 
Primary Responsibilities 
This role combines the key functions of a Paid Media Analyst and a Search Engine Optimization Analyst. 
 
Paid Media (SEM/PPC)<ul><li>
Collaborate with the performance marketing team to develop, execute, and maintain an efficient, scalable paid search strategy for clients.</li><li>
Manage and optimize paid search campaigns across platforms, including Google Ads, Bing Ads, LinkedIn, and Meta.</li><li>
Manage various campaign elements such as ad copy creation, bid management, and budget allocation.</li><li>
Monitor and evaluate campaign results, performance, and KPIs across relevant advertising channels</li><li>
Analyze campaign data, generate insightful reports, and provide actionable recommendations for continuous optimization and improvement.</li><li>
Maintain clear and regular communication with clients and the internal team on campaign status, performance, goals, and optimizations.</li></ul> 

Search Engine Optimization (SEO)<ul><li>
Provide SEO analysis and recommendations in coordination with the elements and structure of websites and web pages.</li><li>
Perform extensive keyword research and analysis to identify relevant, high-performing search terms, and uncover new opportunities.</li><li>
Optimize existing content and assist in the creation of new SEO-focused content to increase incoming traffic.</li><li>
Monitor and evaluate search results and search performance across major search channels.</li><li>
Stay updated with SEO, search engine, social media, and internet marketing industry trends and developments.</li><li>
Collaborate with marketing and advertising teams to execute elements of a client&rsquo;s digital marketing strategy.</li></ul> 

Qualifications<ul><li>
Experience: 4-6 years of demonstrable experience in paid search, preferably working at a marketing agency..</li><li>
Paid Media Proficiency: Proven proficiency in managing paid search campaigns on Google Ads and Bing Ads. Experience with other relevant digital advertising platforms (LinkedIn &amp; Meta) is a plus.</li><li>
Analytical Skills: Strong analytical skills and the ability to derive actionable insights from campaign data using tools like Google Analytic.</li><li>
SEO Tools: Familiarity with keyword research tools (e.g., Google Keyword Planner, SEMrush).</li><li>
Certifications: Google Ads Certified and Google Analytics Certified are required. Experience working with Google Search Console and Google Tag Manager is also required.</li><li>
Education: A bachelor&rsquo;s degree in a related field (Marketing, Advertising, Finance, Economics, or Business Development) is desired.</li><li>
Soft Skills:<ul><li>
Strong attention to detail and ability to manage multiple campaigns and projects simultaneously.</li><li>
Excellent written, oral, and verbal communication skills.</li><li>
High levels of integrity, autonomy, self-motivation, and an eagerness to learn.</li></ul></li></ul> 

Location &amp; Requirements 
This is a Hybrid/In-person and remote role. Being based within 30 miles of Atlanta, GA is preferred. 

2puetOl0Lu</div>

Digital Paid Media & SEO Specialist

Lewis Brisbois Bisgaard & Smith LLP

Overview: 
The Atlanta office of Lewis Brisbois, a full-service AmLaw 100 firm, is actively seeking a senior associate or partner to join its Insurance Coverage Practice.
 
The ideal candidate will have at least seven (7) to ten (10) years of experience providing coverage opinions regarding issues such as bad faith claims, disclaimers of coverage, coverage allocation, and policy interpretation. The candidate will have strong research and writing skills as well as experience litigating extra-contractual and bad faith claims. Admission to the Georgia Bar is required.
 
Lewis Brisbois is a recognized leader in the area of insurance coverage and claims. Our Insurance Coverage Practice focuses on interpreting contracts of all kinds and representing insurers in complex coverage claims. Such representation includes monitoring, mediations, arbitrations, and declaratory relief litigation in state and federal courts throughout the United States. The firm represents primary and excess insurers, reinsurers, third-party administrators, managing general agents, insurance brokers and agents, and independent adjustment companies. Collectively, our attorneys have experience in virtually every line of business.
 
We offer competitive compensation and in addition, Lewis Brisbois offers a range of benefits including medical, dental, vision, life insurance, and 401k with employer match.
 
Qualifications: 
#LI-HYBRID
 
#LI-RS1

Insurance Coverage/Bad Faith Attorney

CVS Health

<div>At CVS Health, we&rsquo;re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation&rsquo;s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues &ndash; caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
Position Summary 
Aetna is hiring a Senior Analyst of Business Consultation to support the growth of our Professional Employer Organizations (PEO) business. The position will report into the PEO unit&rsquo;s Business Consultation team who focuses on Strategic Data, Analytics &amp; Technology initiatives. This is a highly collaborative, customer-facing role which supports the design and execution of segment-wide, cross-functional business strategies, innovative solutions, and improvements to existing processes using data and technology, ultimately enabling the Aetna PEO franchise to continue being competitive in the marketplace. The Senior Analyst will also be able to learn and develop their acumen across business analytics and project management disciplines.
The Senior Analyst will support Aetna PEO&rsquo;s Business Consultation &amp; Account Field teams with:<ul><li>
Managing internal &amp; external business analytics needs including Dashboards automation and ad-hoc data pulls &amp; coordination requests</li><li>
Driving process improvement opportunities in formalized and ad-hoc projects (technology &amp; non-technology alike)</li><li>
Helping Aetna Account Field teams &amp; PEOs synthesize information for easy understanding</li><li>
Communicating effectively through frequent presentation development and reporting exhibit creation</li><li>
Researching and resolving complex customer issues in tandem with Account Field teams</li></ul>
Success entails the Senior Analyst of Business Consultation executing upon assigned team initiatives aimed to evolve the PEO customer &amp; administrator experience. Initiatives, projects, and daily responsibilities entail effective collaboration with cross-functional including from Underwriting, Actuarial, Informatics, Legal Compliance &amp; Privacy, Aetna Information Systems (&ldquo;AIS&rdquo;), Service Operations, and many other areas.
Required Qualifications:
The ideal candidate for the Analyst, Business Consultation role will have 1-3 years of knowledge or background in the following dimensions:<ul><li>
1-3 years of Medical group insurance (with preference for foundational PEO industry knowledge)</li><li>
1-3 years of Project experience involving data, analytics or technology</li></ul>
Preferred Qualifications:
The ideal candidate will also demonstrate the following traits:<ul><li>
Ability to manage simultaneous responsibilities and tasks</li><li>
Willingness to work on projects spanning multiple disciplines and partner area functions</li><li>
Interest in using and evolving technology tools for business needs</li><li>
Comfort with developing relationships with colleagues</li><li>
Desire to learn business strategy, planning &amp; execution</li><li>
Analyzing Microsoft Excel workbooks including the use of pivot tables and formulas (with preference for foundational SQL or Google Cloud Platform knowledge)</li><li>
Developing PowerPoints for effective communication</li><li>
Prior customer-facing experience with demonstrated interpersonal skills and servicing successes</li><li>
Bachelor&rsquo;s Degree or higher</li></ul>
Education: Bachelor's degree
Anticipated Weekly Hours
40
Time Type
Full time
Pay Range
The typical pay range for this role is:
$46,988.00 - $112,200.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. 
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
Great benefits for great people
We take pride in our comprehensive and competitive mix of pay and benefits &ndash; investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:<ul><li>
Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.</li><li>
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.</li><li>
Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.</li></ul>
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 01/03/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.</div>

Sr Analyst, Business Consultant

Explore 117+ Senior service specialist in Atlanta this December. Find roles across top companies and apply now to boost your career.