account service coordinator

call center sales & retention representative - hybrid Jobs in Atlanta

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clinical sales representative

contact center concierge i Jobs in Atlanta

contact center concierge i

customer relations administrative coordinator Jobs in Atlanta

customer service representative

Lion's Gate Insurance

<p><b>Position Overview</b></p><p>We are seeking a detail-oriented and customer-focused Customer Service Representative to join our small, independent insurance agency. You will be the first point of contact for our clients, handling policy inquiries, scheduling appointments, managing administrative tasks, and supporting our licensed insurance agents. This is a full-time role working closely with the owner/agent who has been in the insurance business for over 20 years. Ideal for someone with insurance industry experience or a strong service orientation who is ready to learn the ins and outs of personal and auto insurance.</p><p><b>Key Responsibilities</b></p><p><b>Customer Service &amp; Communication</b></p><ul><li>Answer inbound calls professionally and route to appropriate agents; handle routine customer questions about policy coverage, claims status, and payment options</li><li>Respond to customer emails and inquiries in a timely manner; document interactions in the agency management system</li><li>Schedule agent appointments and customer consultations; manage calendar logistics</li><li>Process routine requests including address changes, policy document delivery, payment posting, and receipt confirmation</li></ul><p><b>Administrative &amp; Operational Support</b></p><ul><li>Data entry into agency management system (policy information, customer updates, renewals)</li><li>File organization and document management; maintain organized customer records and policy files</li><li>Prepare renewal notices, policy documents, and customer communications for distribution</li><li>Process incoming mail and documents; organize and route to appropriate team members</li><li>Light bookkeeping tasks, including invoice tracking and payment processing</li></ul><p><b>Sales Support</b></p><ul><li>Gather information from new prospect inquiries and compile in agency management system</li><li>Prepare quote packages and policy documents for agent review and client presentation</li><li>Follow up on pending quotes and track policy status through to binding</li><li>Maintain and update customer contact lists and lead tracking spreadsheets</li></ul><p><b>Required Qualifications</b></p><ul><li>1&ndash;3 years of customer service experience in an insurance agency, insurance broker office, or similar customer-facing role</li><li>Working knowledge of personal auto insurance (coverage types, limits, deductibles) or willingness to learn quickly</li><li>Proficiency with insurance agency management systems (e.g., Salesforce, HubSpot, AgencyBloc, or similar CRM platforms)</li><li>Strong organizational skills with ability to manage multiple tasks and priorities simultaneously</li><li>Excellent written and verbal communication skills; professional phone presence</li><li>Proficiency with Microsoft Office Suite (Word, Excel, Outlook) and general computer literacy</li><li>High school diploma or equivalent; some college or college degree preferred</li></ul><p><b>Preferred Qualifications</b></p><ul><li>Georgia insurance license (or willingness to obtain within 90 days of hire)</li><li>Experience with independent insurance agencies or brokers</li><li>Experience with online quote systems and policy rating platforms</li><li>Bilingual capability (English/Spanish/Arabic) a plus</li></ul><p><b>Required Skills &amp; Attributes</b></p><ul><li>Calm and professional demeanor when handling frustrated or upset customers</li><li>Detail-oriented with strong attention to accuracy in policy data entry and documentation</li><li>Proactive problem-solver who takes initiative without constant supervision</li><li>Team player who supports agents and colleagues in a collaborative environment</li><li>Commitment to continuous learning and professional development in the insurance industry</li></ul><p>Pay: $18.00 - $20.00 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li></ul><p>Application Question(s):</p><ul><li>Do you have experience working in an insurance agency or a broker's office? If yes, how many years and what was your role?</li><li>What's your experience with CRM systems or agency management software?</li><li>Why are you interested in this insurance CSR role?</li></ul><p>Language:</p><ul><li>Spanish (Preferred)</li></ul><p>Work Location: Hybrid remote in Atlanta, GA 30341</p>

Customer Service Representative

Onyx Link

<p><b>About the Role</b></p><p>We are looking for motivated, self sufficient individuals to join our team as a Remote 1099 Customer Support Representative. In this role, you will be the primary point of contact for world class brands, providing high quality support and troubleshooting from the comfort of your home office. We value diversity and a global perspective; therefore, bilingual applicants are encouraged to apply.</p><p><b>Responsibilities</b></p><p>* Handle inbound customer calls or chats for major retail, travel, or utility clients.</p><p>* Resolve customer inquiries, process orders, and provide technical troubleshooting.</p><p>* Maintain high levels of professionalism and customer satisfaction.</p><p>* Manage your own schedule</p><p><b>Do you reside in the following states? </b></p><p>* California</p><p>* Colorado</p><p>* Connecticut</p><p>* District of Columbia (Washington, D.C.)</p><p>* Illinois</p><p>* Maryland</p><p>* Massachusetts</p><p>* Minnesota</p><p>* New Jersey</p><p>* New York</p><p>* Oregon</p><p>* Vermont</p><p>* Washington</p><p>* Wisconsin</p><p>* US Territories (Puerto Rico, US Virgin Islands, etc.)</p><p><b>Computer &amp; Equipment Requirements</b></p><p>To ensure a secure and stable connection, your home office must meet the following minimum technical specifications:</p><p>* Operating System: Windows 10 or Windows 11 (64-bit). Note: Tablets, Netbooks, macOS and Chromebooks are not supported.</p><p>* Processor: Intel i-class (i3, i5, i7) or AMD Ryzen/APU class (minimum 1.4 GHz).</p><p>* Memory (RAM): 8 GB RAM (minimum 4 GB required, but 8 GB is highly recommended for performance).</p><p>* Hard Drive: 60 GB total space (minimum 20 GB available).</p><p>* Internet: Hardwired Ethernet connection (No Wi-Fi allowed).</p><p>* Speeds: Minimum 10 Mbps download / 3 Mbps upload.</p><p>* Monitor: Minimum 1280 x 1024 resolution (Dual monitors are highly recommended for many programs but are NOT required unless stated).</p><p>* Accessories: A hardwired USB headset with noise-canceling capabilities.</p><p><b>Qualifications</b></p><p>* High school diploma or equivalent.</p><p>* Strong communication skills and empathy for the customer.</p><p>* Ability to pass a background check.</p><p>* Ability to work independently as a 1099 Independent Contractor.</p><p>Job Type: Full-time</p><p>Pay: $14.00 - $20.00 per hour</p><p>Benefits:</p><ul><li>Flexible schedule</li></ul><p>Work Location: In person</p>

Cognizant

<div><p>00068732451</p>
<ul><li>Date published <b>Apr 28 2026</b>
</li><li>Location <b>Atlanta,GA-5 ConcoursePkwy</b><b> / </b><b>United States</b>
</li><li>Job category <b>Business Processes</b>
</li><li>Work model <b>Work from Home</b>
</li></ul><div><div><div><div><div><b>Customer Service Representative</b></div><div>
IN OFFICE- Fairburn, GA</div><p><b>
Job Summary</b></p><p>
This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.</p><p><b>
Responsibilities</b></p><p>
As the first point of contact, the Customer Service Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem-solving abilities, and a keen understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities.
</p><ul><li>Handles simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports and supports new customer onboarding.
</li><li>Answers general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues.
</li><li>Develops a comprehensive understanding of the organization&rsquo;s products and services and utilizes this knowledge to support customer needs.
</li><li>Participates in ongoing training and development opportunities to build customer service skills and enhance performance.
</li><li>Embraces training and development opportunities to build skills and enhance performance.
</li><li>Stays adaptable in a dynamic, customer-focused environment to meet changing demands.
</li><li>Performs other duties as directed by management.</li></ul><p><b>
Qualifications</b></p><p><i>
Education</i>- High school diploma or equivalent.
</p><p><i>Experience-</i> 1 year prior outside foodservice sales coordination or customer support experience
</p><p><i>Preferred:</i> Previous call center experience
</p><p><b><i>Skills</i></b><b>:</b>
</p><ul><li>Strong verbal and written communication skills and the ability to present information clearly and professionally.
</li><li>Able to work in a fast pace environment
</li><li>Problem solving proficiency: Resourcefulness in finding solutions and managing challenges
</li><li>Attention to detail and ability to manage multiple tasks simultaneously.
</li><li>Resilience in handling changing priorities or unexpected situations
</li><li>Ability to sit and work at a PC for extended periods
</li><li>Basic computer skills, including proficiency in common office applications.
</li><li>Proactive in contributing to personal growth and organizational success.</li></ul><p><b><i>
Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.</i></b></p><p>
Cog2026</p><p><br>
</p><p>ce.</p>
<p></p><p><b>The Cognizant community:</b>
<br>
We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.</p>
<ul>
<li>Cognizant is a global community with more than 300,000 associates around the world.</li>
<li>We don&rsquo;t just dream of a better way &ndash; we make it happen.</li>
<li>We take care of our people, clients, company, communities and climate by doing what&rsquo;s right.</li>
<li>We foster an innovative environment where you can build the career path that&rsquo;s right for you.</li>
</ul>
<p><b>About us:</b>
<br>
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization&rsquo;s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant.</p>
<p>
Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws.</p>
<p>
If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, please email CareersIndia2@cognizant.com with your request and contact information.</p>
<p><i>
Disclaimer:
</i><br>
<i>Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.</i></p>
<p><i>
Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.</i></p><br>
</div></div><div><div><div>
<div><p> </p><p>d</p></div></div></div></div></div></div></div><div></div>

Customer Service Representative I

Ivy Rehab Network

<div><p><b>State of Location:</b></p>
Georgia<p></p><p><b>
Position Summary:</b></p><p></p>
At Ivy Rehab, we're &quot;All About the People&quot;! As a Patient Engagement Advocate (Healthcare Customer Service Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest.<p></p><p>
Join Ivy Rehab&rsquo;s dedicated team where you&rsquo;re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.</p><p></p><p><b>
Job Description:</b></p><p></p><div><div><div><div><div><p><b>
Assignment: </b>Temporary (90-Day Assignment) with Opportunity to Become Permanent
</p></div><div><p><b>Schedule:</b> Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST</p></div></div></div><div></div><p>
We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.<br>
<br>
The<b> Patient Engagement Advocate </b>(Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a &ldquo;local&rdquo; patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.</p></div><p></p><div><p><b><br>
Your responsibilities will include:</b></p></div><div><ul><li><p>
Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.</p></li></ul></div><div><ul><li><p>
Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient&rsquo;s needs are handled with care.</p></li></ul></div><div><ul><li><p>
Leverage technology and knowledge base content modules to provide an experience that &ldquo;feels local&rdquo; from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid &ldquo;us vs them&rdquo; approach and demonstrate an inclusive &ldquo;we&rdquo; mentality.</p></li></ul></div><div><ul><li><p>
Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.</p></li></ul></div><div><ul><li><p>
Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.</p></li></ul></div><div><ul><li><p>
Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.</p></li></ul></div><div><ul><li><p>
Effectively inform and educate patients on insurance and about our financing/payment plan options.</p></li></ul></div><div><ul><li><p>
Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.</p></li></ul></div><div><ul><li><p>
Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.</p></li></ul></div></div><div><div><ul><li><p>
Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.</p></li></ul></div><div><ul><li><p>
May work in other channels such as outbound, email, chat, etc.</p></li></ul></div><div><ul><li><p>
Perform other duties as assigned.</p></li></ul></div><p></p><div><p><b><br>
To excel in this role, you should </b><b>possess</b><b>:</b></p></div><div><ul><li><p>
High School/GED or equivalent; College degree is preferable</p></li></ul></div><div><ul><li><p>
Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps</p></li><li><p>
Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.</p></li><li><p>
Minimum Internet speeds of 10 Mbps upload and 150 Mbps download; Latency &lt;50 ms; and Packet Loss &lt;2%</p></li><li><p>
Preferred typing aptitude of 50-70 WPM.</p></li></ul></div><div><ul><li><p>
Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)</p></li></ul></div><div><ul><li><p>
Demonstrated tenure in previous positions of at least 2-3 years</p></li></ul></div><div><ul><li><p>
Must have a dedicated, quiet workspace at home (with a door) to work without distractions</p></li></ul></div><div><ul><li><p>
Must be able to provide a reliable high-speed internet connection for remote work</p></li></ul></div><div><ul><li><p>
Excellent verbal and written communication skills and the ability to effectively engage with patients</p></li></ul></div><div><ul><li><p>
Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)</p></li></ul></div><div><ul><li><p>
Attention to detail</p></li></ul></div><div><ul><li><p>
Ability to work in a fast-paced environment</p></li></ul></div><div><ul><li><p>
Must be technically savvy, with demonstrated experience working with multiple systems and apps</p></li></ul></div><p></p><div><p><b>
We welcome you to apply if you </b><b>hold</b><b> the following attributes:</b></p></div><div><ul><li><p>
Good listener</p></li></ul></div><div><ul><li><p>
Collaborative and team player</p></li></ul></div></div><div><div><ul><li><p>
Ability to display caring attitude and be empathetic</p></li></ul></div><div><ul><li><p>
Multi-task-carry on engaging conversation while following proper protocols for information capture</p></li></ul></div><div><ul><li><p>
Receptivity to coaching as well as understanding your strengths and opportunities for development</p></li></ul></div><p></p><div><p><b><br>
Why choose Ivy</b><b>?</b></p></div><div><ul><li><p><b>
Best Employer:</b> A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.</p></li></ul></div><div><ul><li><p><b>
Exceeding Expectations:</b> Deliver best-in-class care and witness exceptional patient outcomes.</p></li></ul></div><div><ul><li><p><b>
Exceptional Partnerships: </b>Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.</p></li></ul></div><div><ul><li><p><b>
Empowering Values:</b> Live by values that prioritize teamwork, growth, and serving others.</p></li></ul><p></p><p><i>
#LI-remote</i></p><p><i>
#LI-ST1</i></p></div></div><p></p><p><i>
We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.</i></p><p></p><p>
ivyrehab.com</p></div><p></p>

Healthcare Customer Service Representative (Temp-to-Perm)

VXI Global Solutions

<div><p>Job Description</p><div>
It's fun to work in a company where people truly BELIEVE in what they are doing!<br>
<br>
We're committed to bringing passion and customer focus to the business.
<br>
<br>
<b>Healthcare Call Center Representative
</b><br>
<br>
<b>Location: </b>Remote (Virtual Environment)<br>
<b>Company</b>: Trusted Leader in Healthcare Services<br>
<br>
<b>Are you passionate about delivering exceptional customer service and building meaningful relationships?</b><br>
<br>
As a <b>Healthcare Call Center Representative </b>, you will be the cornerstone of our commitment to customer satisfaction. In this role, you will provide comprehensive support and information to members, providers, and patients, ensuring they get the most out of their healthcare plans and services. By adhering to compliance guidelines and embodying our company values, your objective is to deliver extraordinary service while building trust and rapport with current and prospective members.<br>
<br>
<b>What You'll Be Doing:</b><br>
<ul><li><b>
Customer Interactions:</b><br>
<ul><li>
Manage inquiries in areas such as Member Services, Medicare, and Billing.</li><li>
Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.</li></ul></li></ul><ul><li><b><br>
Quality Service:</b><br>
<ul><li>
Uphold the organization's philosophy of extraordinary customer relations.</li><li>
Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.</li></ul></li></ul><ul><li><b><br>
Problem Resolution:</b><br>
<ul><li>
Analyze and evaluate customer issues to initiate and coordinate service recovery measures.</li><li>
Document all member interactions meticulously following established procedures.</li></ul></li></ul><ul><li><b><br>
Healthcare Knowledge</b><br>
<ul><li>
Demonstrate familiarity with health insurance terminology ( copays , deductibles, claims, authorizations, etc.).</li><li>
Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.</li></ul></li></ul><ul><li><b><br>
Operational Excellence</b><br>
<ul><li>
Leverage a thorough understanding of company policies and processes to meet customer needs effectively.</li><li>
Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.</li></ul></li></ul><ul><li><b><br>
Performance Metrics:</b><br>
<ul><li>
Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.</li></ul></li></ul><ul><li><b><br>
Compliance and Ethics:</b><br>
<ul><li>
Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.</li><li>
Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.</li></ul></li></ul><ul><li><b><br>
Tools and Systems:
</b><br>
<ul><li>Use multiple systems/screens while assisting callers effectively</li><li>
Navigate CRM, EMR/EHR, and ticketing platforms effectively</li></ul></li></ul><br>
<b>
What You Bring:</b><br>
<ul><li><b>
Experience:</b><br>
<ul><li>
Minimum of two (2) years of customer service or healthcare member-interaction experience.</li><li>
Previous call center experience and/or prior experience in the health insurance industry (preferred).</li></ul></li></ul><ul><li><b><br>
Education:</b><br>
<ul><li>
High School Diploma or GED required.</li></ul></li></ul><ul><li><b><br>
Skills:</b><br>
<ul><li>
Outstanding written and verbal communication skills.</li><li>
Proven analytical and problem-solving abilities.</li><li>
Ability to respond concisely and clearly to customer queries.</li><li>
Strong critical thinking and problem-solving skills.</li><li>
Typing speed of at least 35 WPM with a 5% or lower error rate.</li></ul></li></ul><br>
<b>
Success Factors for Working from Home<br>
</b><br>
<br>
<ul><li>To thrive in this remote role, you'll need:</li></ul><ul><li><b><br>
Private Workspace: </b>A dedicated, quiet workspace with a door that closes, free from ambient noise.</li></ul><ul><li><b><br>
Ergonomics </b>: A comfortable desk and chair setup that allows for the proper installation of necessary equipment.</li></ul><ul><li><b><br>
Reliable Internet Connection </b>: Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.</li></ul><ul><li><b><br>
Quiet, Distraction-Free Workspace </b>: A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.</li></ul><ul><li><b><br>
Tech-Savvy </b>: Comfort with technology and ability to learn new systems quickly.</li></ul><ul><li><b><br>
Self-motivation &amp; Independence </b>: Ability to stay productive and manage your time effectively in a remote environment.</li></ul><ul><li><b><br>
Communication Skills </b>: Strong verbal and written communication skills, especially in a virtual setting.</li></ul><ul><li><b><br>
Adaptability </b>: Ability to adapt to changing technologies and procedures while working remotely.</li></ul><br>
<b>
What You Will Get:</b><br>
<ul><li><b>
Competitive Pay:</b> Enjoy a competitive hourly rate with opportunities for performance-based increases.</li><li><b>
Comprehensive Benefits:</b> Full health insurance coverage, including medical, dental, and vision plans.</li><li><b>
Work Environment:</b> A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.</li><li><b>
Career Growth:</b> Abundant advancement opportunities within the organization.</li><li><b>
Inclusive Workplace:</b> We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.</li><li><b>
Unique Perks:</b><br>
<ul><li><b>
Cell Phone Benefits:</b> $25/month per line for unlimited phone, text, and data (restrictions may apply).</li><li><b>
Referral for Life Program&trade;:</b> Earn residual bonuses for referring employees who join the team and remain with the company.</li></ul></li></ul><br>
<b>
Join Our Team:</b><br>
If you are motivated to make a meaningful impact in the lives of others, we want to hear from you. Apply today to embark on a rewarding career where your skills and dedication will help shape the future of healthcare services.<br>
<br>
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div><div><div>
Original Title: US Virtual - Healthcare Call Center Representative - Work from Home</div><div>
Req Id: R26_02133_12</div><div>
Posted At: Tue Apr 28 2026 00:00:00 GMT+0000 (Coordinated Universal Time)</div></div></div>
<br><div></div><div><div><div>Customer Service</div></div><div></div><div><div>
Full Time</div></div><div></div><div><div>
Atlanta, Georgia, United States</div></div></div>

US Virtual - Healthcare Call Center Representative - Work from Home

Concessions International

<p><b>Purpose of Position:</b><br>
Support the operation to deliver Superior Guest Service by performing duties which includes: completing guest transactions, assisting with food preparation and cooking, and cleaning. Assist unit management with monitoring daily operations and lead employees in the performance of their duties in the absence of a unit or assistant manager. Perform unit opening and closing duties which includes cash management, inventory management, stocking, and unit appearance.<br>
<br>
<b>Essential Duties/Responsibilities:</b><br>
1. Ensures each guest receives superior service by providing a friendly environment, which includes prompt recognition and greeting of guests with a smile using established service standards.<br>
2. Communicates, explains and suggestively sell menu offerings, products, and promotions to guests.<br>
3. Completes cash handling duties with appropriate paperwork; processes and presents checks to guests and completes payment transactions.<br>
4. Cooks and stores food at required temperatures; labels, dates, and rotates all products in accordance with company standards.<br>
5. Assist unit management with monitoring daily operations and lead employees in the performance of their duties in the absence of a unit or assistant manager.<br>
6. Perform unit opening and closing duties which includes cash management, inventory, stocking, and unit appearance.<br>
7. Adheres to and ensures all company policies, procedures and safety guidelines are followed.<br>
8. Support the training of associates to ensure that unit standards, sales and customer service are maintained.<br>
9. Ensure that all areas of the unit are properly cleaned and maintained and opening and/or closing side works are completed according to established checklists<br>
10. Follows safe food handling and proper hygiene practices.<br>
11. Adheres to workplace safety standards for operating and maintaining equipment and reports any equipment malfunction to management immediately.
<br>
12. Performs other duties as assigned.<br>
<br>
<b>Qualifications:</b><br>
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to obtain alcohol awareness and/or ServSafe Food Safety certification.<br>
<br>
<b>Education/Previous Experience:</b><br>
High school diploma or general education degree (GED); 1-2 years previous customer service and supervisory experience or an equivalent combination of education, training, and experience<br>
<br>
<b>Language Skills:</b><br>
Ability to read and comprehend simple instructions, short correspondence and memos. Ability to effectively communicate information individually and in small group situations to customers and co workers.<br>
<br>
<b>Mathematical Skills:</b><br>
Ability to add, subtracts, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.<br>
<br>
<b>Reasoning Ability:</b><br>
Ability to apply reasonable understanding in carrying out instructions in written, oral or diagram form.<br>
<br>
<b>Physical Demands:</b>
<br>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br>
<br>
While performing the duties of this job, the employee is regularly required to continuously stand and walk; use hands to lift and carry (0-50 lb.), frequent reaching/grasping/handling, frequent pushing and pulling (0-50 lb.), handle or feel objects, tools or controls; and talks or hears. Specific vision abilities required by this job include close vision.<br>
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<b>Work Environment:</b><br>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.<br>
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Tasks do not expose employee to hazardous conditions.</p>

Hourly Manager - Sweetwater Last Cast (Atlanta Airport)

AT&T

<div><p>This hybrid position reports to our 754 Peachtree St NE, Atlanta, GA 30308 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be able to report to this location.<br>
<br>
This is your opportunity to be the voice of AT&amp;T &ndash; a global leader in communications and technology. As a member of our team, you&rsquo;ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.<br>
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Pay Transparency:<br>
<br>
Our Premier Service Consultants earn $18.50 hourly + commissions if all sales goals are met. Not to mention all the other amazing rewards that working at AT&amp;T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.<br>
<br>
How You&rsquo;ll Make an Impact:
<br>
<br>
As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you&rsquo;ll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.<br>
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What Your Day-to-Day Will Look Like:
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Handle customer interactions (calls, chats, emails) in a fast-paced environment.<br>
Accurately resolve issues related to service, billing, payments, and collections.<br>
Explain bills and product features clearly.<br>
Troubleshoot basic problems and seek higher support if needed.<br>
Build customer confidence and loyalty by resolving issues.<br>
Support various customer inquiries, including technical issues.<br>
Work a flexible 40 hour per week schedule, which may include nights, weekends, and overtime.<br>
Paid training.<br>
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What we are looking for:
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<br>
Unwavering Customer Focus<br>
Strong Work Ethic<br>
Adaptability<br>
Problem-Solving Skills<br>
Attention to Details<br>
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Joining our team comes with amazing perks and benefits:
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<br>
Employee discounts up to 50% off on eligible AT&amp;T mobility plans and accessories, AT&amp;T internet (and fiber where available) and AT&amp;T home phone<br>
Tuition reimbursement program<br>
Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.<br>
Paid Parental Leave<br>
Medical/Dental/Vision coverage<br>
401(k) plan<br>
Additional sick leave beyond what state and local law require may be available but is unprotected<br>
Adoption Reimbursement<br>
Disability Benefits (short term and long term)<br>
Life and Accidental Death Insurance<br>
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal<br>
Employee Assistance Programs (EAP)<br>
Extensive employee wellness programs<br>
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WFH Requirements
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You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). AT&amp;T will provide all the equipment you&rsquo;ll need to get started! (keyboard, monitor, computer, mobile device, etc.)<br>
Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).<br>
You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.<br>
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If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit!<br>
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Career possibilities are limitless with AT&amp;T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.<br>
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If you&rsquo;re ready to take the lead as the voice of AT&amp;T, we&rsquo;d love to hear from you!<br>
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Your future is calling. Apply today!</p><p></p><p>
#LI-Hybrid</p><p></p><p><b>
Weekly Hours:</b></p>
40<p></p><p><b>
Time Type:</b></p>
Regular<p></p><p><b>
Location:</b></p>
Atlanta, Georgia<p></p><p>
It is the policy of AT&amp;T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&amp;T will provide reasonable accommodations for qualified individuals with disabilities. AT&amp;T is a fair chance employer and does not initiate a background check until an offer is made.</p></div>

Call Center Sales & Retention Representative - Hybrid

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Call Center Sales & Retention Representative - Hybrid