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customer service representative

Ivy Rehab Network

<div>
 
 State of Location:
 
 
 
 Georgia
 
 
 
 Position Summary
 
 
 
 At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Customer Service Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest.
 
 
 Join Ivy Rehab&rsquo;s dedicated team where you&rsquo;re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
 
 
 
 Job Description
 
 
 
 
 Assignment:
 
 Temporary (90-Day Assignment) with Opportunity to Become Permanent
 
 
 
 Schedule:
 
 Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST
 
 
 We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.
 
 
 The
 
 Patient Engagement Advocate
 
 (Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a &ldquo;local&rdquo; patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.
 
 
 
 Your Responsibilities Will Include
 
 
 
 <ul>
 <li>
 Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.
 </li>
 <li>
 Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient&rsquo;s needs are handled with care.
 </li>
 <li>
 Leverage technology and knowledge base content modules to provide an experience that &ldquo;feels local&rdquo; from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid &ldquo;us vs them&rdquo; approach and demonstrate an inclusive &ldquo;we&rdquo; mentality.
 </li>
 <li>
 Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.
 </li>
 <li>
 Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.
 </li>
 <li>
 Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.
 </li>
 <li>
 Effectively inform and educate patients on insurance and about our financing/payment plan options.
 </li>
 <li>
 Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.
 </li>
 <li>
 Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.
 </li>
 <li>
 Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.
 </li>
 <li>
 May work in other channels such as outbound, email, chat, etc.
 </li>
 <li>
 Perform other duties as assigned.
 
 
 </li>
 </ul>
 
 To Excel In This Role, You Should Possess
 
 
 
 <li>
 High School/GED or equivalent; College degree is preferable
 </li>
 <li>
 Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps
 </li>
 <li>
 Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.
 </li>
 Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency &lt;30 ms; and Packet Loss &lt;2%
 <li>
 Preferred typing aptitude of 50-70 WPM.
 </li>
 <li>
 Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)
 </li>
 <li>
 Demonstrated tenure in previous positions of at least 2-3 years
 </li>
 <li>
 Must have a dedicated, quiet workspace at home (with a door) to work without distractions
 </li>
 <li>
 Must be able to provide a reliable high-speed internet connection for remote work
 </li>
 <li>
 Excellent verbal and written communication skills and the ability to effectively engage with patients
 </li>
 <li>
 Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Ability to work in a fast-paced environment
 </li>
 <li>
 Must be technically savvy, with demonstrated experience working with multiple systems and apps
 
 
 </li>
 
 We welcome you to apply if you hold the following attributes:
 
 
 
 <ul>
 <li>
 Good listener
 </li>
 <li>
 Collaborative and team player
 </li>
 <li>
 Ability to display caring attitude and be empathetic
 </li>
 <li>
 Multi-task-carry on engaging conversation while following proper protocols for information capture
 </li>
 <li>
 Receptivity to coaching as well as understanding your strengths and opportunities for development
 
 
 </li>
 </ul>
 
 Why choose Ivy?
 
 
 
 <ul>
 <li>
 Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
 </li>
 <li>
 Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
 </li>
 <li>
 Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.
 </li>
 <li>
 Empowering Values: Live by values that prioritize teamwork, growth, and serving others.
 
 
 </li>
 </ul>
 
 We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
 
 
 
 ivyrehab.com
 
 
</div>

Healthcare Customer Service Representative (Temp-to-Perm)

The UPS Store 2215

Now Hiring: Full-Time Customer Service/Shipping Sales AssociateThe UPS Store &ndash; The Peach Shopping Center2870 Peachtree Rd in the center of BuckheadThe UPS Store is looking for a full-time (40 hours) Customer Service Representative to join our fast-paced, high-performing team!We are proud to be a top store in the country, which means we stay busy and work hard &mdash; but we also enjoy what we do and support each other as a team.Schedule Requirements:<ul><li>Must be available to work Saturdays and Sundays 10-3:30</li><li>Weekday shifts between 8:00 AM &ndash; 6:30 PM</li></ul>What We&rsquo;re Looking For:<ul><li>Strong customer service skills with a problem-solving mindset</li><li>Friendly, professional communication</li><li>Solid computer proficiency</li><li>Ability to multitask in a fast-paced environment</li><li>Ability to stand for extended periods and lift up to 20 lbs</li></ul>Job Responsibilities Include:<ul><li>Assisting customers with shipping and mailing needs</li><li>Professionally packing items</li><li>Tracking packages and initiating claims</li><li>Managing private mailboxes</li><li>Printing, copying, scanning, and fax services</li><li>Passport photos and notary services</li></ul>Compensation:Starting at $16/hour, based on experience.If you&rsquo;re dependable, energetic, and ready to be part of a hardworking team, we&rsquo;d love to hear from you!Please email your resume with 2 references to:store2215@theupsstore.comSubject line: &ldquo;Full Time UPS Store Job Opening&rdquo;Attn: Allison CaricoPosition available immediately.Pay: $16.00 - $20.00 per hourBenefits:<ul><li>Employee discount</li><li>Paid time off</li></ul>Work Location: In person

Customer Service Shipping Sales Associate

Amplity

<div>
 Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.
 
 
 We are currently seeking passionate, highly motivated, experienced individuals with a demonstrated track record of success in the contact center environment. Our client&rsquo;s Contact Center supports inbound Healthcare Service programs across a multitude of marketing campaigns, disease states, and projects. This Contact Center provides customer service support to inbound inquiries across several channels to include telephone, email, postal mail, fax, and chat.
 
 
 
 Customer Care Specialist
 
 
 
 Customer Care handles inbound, unsolicited customer calls from Consumer and Healthcare Professionals for inquiries such as product questions, adverse events, sample requests, etc. The Customer Care Specialist is responsible for handling inbound customer inquiries, including identification and processing of Adverse Events and Technical Complaints.
 
 
 
 Remote Position
 
 
 
 
 Essential duties and responsibilities include but are not limited to the following:
 
 
 
 <ul>
 <li>
 Provides customer service support in handling all patient inquiries through phone, email, direct mail and other channels
 </li>
 <li>
 Maintain excellent quality standards, adhere to approved materials and guidelines
 </li>
 <li>
 Accurately collect information required by individual programs and correctly capture in specific program databases
 </li>
 <li>
 Answer product questions from customers according to company policy utilizing approved FAQs and discussion guides
 </li>
 <li>
 Exhibit effective communication and tele-management skills. Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
 </li>
 <li>
 Effective identification and processing of potential Adverse Events and Technical Complaints in accordance with our Client&rsquo;s Working Practice Documents (WPDs)
 </li>
 <li>
 Demonstrate adherence to all Privacy/Security procedures as outlined in applicable WPDs
 </li>
 <li>
 Adhere to all company policies and Standard Operating and Working Procedures
 </li>
 <li>
 Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
 </li>
 <li>
 Identifying and triaging customer escalations through resolution, including collaboration with other functions to ensure compliant solution
 
 
 </li>
 </ul>
 
 Requirements For The Position
 
 
 
 <ul>
 <li>
 BA/BS degree or relevant work experience
 </li>
 <li>
 Customer service-related experience
 </li>
 <li>
 Expert level typist
 
 
 </li>
 </ul>
 
 Employees can expect to be paid a salary of approximately $38K- $40K.
 
 
 
 
 Credentialing Requirements
 
 
 
 As a representative of a pharmaceutical company, you may be required to submit and maintain credentials, such as training, vaccinations, and other job-related documentation to gain access to hospitals or healthcare providers.  It is the Company&rsquo;s expectation that you comply with the requirements outlined by the facilities on your call plans.
 
 
 Additionally, certain geographic jurisdictions or hospital systems have requirements to apply for and obtain a representative license. At this time, representatives working in the District of Columbia, City of Chicago, State of Nevada, State of Oregon, or those associated with Jackson Memorial Health in Miami-Dade County Florida may be required to obtain specific licenses. This list may be subject to change, including the potential for additions or modifications. In the event of any significant changes, you will be notified accordingly.
 
 
 
 EPIIC Values
 
 
 
 All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.
 
 
 Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.
 
 
 Passion: We love what we do. Our energy inspires, engages, and motivates others.
 
 
 Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working.
 
 
 Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding.
 
 
 Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes.
 
 
 
 About Us
 
 
 
 Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80&rsquo;s as Physician Detailing Inc., or in the 00&rsquo;s as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.
 
 
 Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision &mdash; across all business shapes, sizes + specialties.
 
 
 We are on a mission to improve patient outcomes through executional excellence &mdash; enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.
 
 
 
 Our Diversity Policy
 
 
 
 We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.
</div>

Customer Care Specialist - EST

MembersFirst Credit Union

Job Duties and Responsibilities:Greet and communicate with credit union members in a courteous, professional, and timely manner.Perform daily member services such as assisting on the concierge desk and teller line, opening and closing accounts, and account maintenance and research.Recommend and promote MFCU products and services in order to build strong financial relationships with members.Proactively assist members in resolving questions and discrepancies.Assist with loan applications and notifying members of loan decisions. Request additional loan information, if required.Coordinate and perform loan closings. Ensure that each loan is prepared, documented, and disbursed in accordance with the MFCU policies and procedures.Support and assist other team members in order to provide quality member service at all times.Responsible for adhering to professional standards of conduct to protect and maintain the Credit Union&rsquo;s reputation with members and the communities we serve.Post member transactions, including transfers and loan payments.Assist members with online banking, bill pay services, and instant issue cards.Maintain up‐to‐date knowledge of MFCU&rsquo;s products and services.Maintain an ongoing awareness of any developments or changes to policies and procedures.Assist in any areas as directed by Management.Qualifications: High School degree or equivalent.  2 years of financial institution experience and cash handling experience required. Prior New Accounts &amp; Lending experience preferred. 2 years of customer service experience required. Computer knowledge and skills preferred with MS Office.Salary: Based on experience.MembersFirst Credit Union participates in E‐Verify and is proud to be an Equal Opportunity Employer.' ' Work Location:<ul><li>Multiple locations including Sandy Springs, Marietta, Decatur</li></ul>Work Remotely<ul><li>No</li></ul>Job Type: Part-time Approximately 30 Hours per week (Mon., Tues., Thurs., Fri.)Pay: $15.00 - $19.00 per hourPhysical Setting:<ul><li>Office</li></ul>Schedule:<ul><li>Monday, Tuesday, Thursday, Friday</li></ul>Experience:<ul><li>Cash Handling: 2 years (Required)</li><li>Customer Service: 2 years (Required)</li><li>Banking: 2 years (Required)</li></ul>Ability to Relocate:<ul><li>Sandy Springs, GA 30350: Relocate before starting work (Required)</li></ul>Work Location: In personPay: $15.00 - $19.00 per hourExperience:<ul><li>Cash handling: 2 years (Required)</li><li>Banking: 2 years (Required)</li><li>Customer service: 2 years (Required)</li></ul>Work Location: In person

Credit Union Member Service Representative / Teller

GoHealth Urgent Care

<div>You&rsquo;re more valuable than ever &ndash; And that&rsquo;s just how we&rsquo;ll make you feel.
Summary 
The Patient Account Specialist is responsible for taking all inbound phone calls, researching customer issues, collecting customer information, collecting payments from customers, responding to all customer inquiries via fax/email/calls.<div> 
Qualifications 
Education Required: 
<ul><li>High School Diploma or GED</li></ul></div><div> 
Work Experience Required: 
<ul><li>3+ years of healthcare, billing, or service experience</li></ul></div><div> 
Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.: 
<ul><li>3 years Medical Billing experience</li><li>CPAR &ndash; Certified Patient Account Representative</li><li>Associate&rsquo;s degree in business administration or related field</li><li>Medical insurance billing and claims processing</li><li>Epic or eClinicalWorks experience</li><li>Bilingual (Spanish)</li></ul></div><div>
Knowledge, Skills, and Abilities 
<ul><li>This role is patient facing and involves interaction and collaboration with other</li></ul>
departments and requires excellent judgment and interpersonal skills. 
<ul><li>Strong interpersonal skills including sound judgement while working with cross functional departments.</li><li>Understanding of basic medical terminology and common healthcare documentation.</li><li>Highly experienced in Microsoft Excel and Word for data entry, reporting, and</li></ul>
documentation. 
<ul><li>Strong working knowledge of medical billing codes such as Current Procedural Terminology</li><li>(CPT) and International Classification of Diseases (ICD) coding for accurate billing and claims processing.</li><li>Exceptional phone and communication skills with the ability to interact effectively across departments and with customers.</li><li>Ability to organize and prioritize tasks efficiently in a fast-paced environment.</li><li>Proficient in navigating computer systems and performing mathematical calculations related to customer accounts and billing.</li><li>Ability to maintain strict customer confidentiality in compliance with HIPAA and company policies.</li><li>Demonstrated ability to follow through with customer inquiries and resolve issues with professionalism and sound judgment.</li><li>Demonstrate flexibility and open mindedness when approaching problem solving and adapting to changing workflows or priorities.</li><li>Ability to calculate deductibles and co-insurance accurately.</li><li>Ability to read and interpret Explanation of Benefits (EOBs).</li><li>Skilled in performing collection activities related to follow-up and account resolution.</li><li>Ability to identify under and overpayments from payors and take appropriate action.</li><li>Experience with third party payor portals for eligibility verification, claim status and account resolution.</li></ul></div><div> 
Essential Duties and Responsibilities 
Administrative and Data Accuracy 
<ul><li>Accurately update and maintain customer demographic and insurance information.</li><li>Update and document patient account clearly and thoroughly to include information received and given during patient interaction.</li><li>Conduct thorough review of patient accounts to verify that required documentation is properly scanned and recorded, ensuring no unnecessary or duplicate documentation requests are made.</li></ul>
Customer Service and Communication 
<ul><li>Deliver high-level customer service to internal customers, payors and urgent care centers.</li><li>Provide exceptional service to customers, ensuring a positive and professional experience.</li><li>Manage each customer inquiry through resolution to include collaborating with internal teams as needed and ensuring timely follow-up.</li><li>Address service-related issues professionally when interacting with customers, guests, physicians and team members.</li><li>Communicate clearly with customers regarding medical and financial matters via phone, email and other communication channels.</li><li>Serve as an effective extension of Company urgent care centers, supporting their mission and values.</li><li>Maintain composure and focus while managing multiple tasks and customer interactions in a high-pressure environment.</li><li>Actively listen to patients to identify financial needs and assist with financial assistance applications when appropriate.</li><li>Minimize patient escalations through one-call resolution.</li></ul>
Patient Account Management and Collections 
<ul><li>Responsible for collecting unpaid customer balances and assisting with credit card payments.</li><li>Provides effective review of accounts leading to patient collection of outstanding balances.</li><li>Documents and updates patient accounts information for all payment and contested balances.</li><li>Performs research and analysis of account issues to timely and accurately resolve accounts.</li><li>Ability to review an account and offer prompt pay discounts to increase collections.</li><li>Accurately and timely submit for patient adjustments to satisfy balances if applicable.</li></ul>
Insurance and Billing Analysis 
<ul><li>Accurately calculate customer deductibles and co-insurance amounts based on insurance plan details and service charges.</li><li>Review and interpret Explanation of Benefits (EOBs) from insurance carriers to ensure appropriate account handling and customer communication.</li><li>Reviews patient claims to articulate the reason for outstanding balances, including claim review, over/underpayment identification, claim non-submittal, contractual adjustments, deductibles and overall patient responsibility.</li><li>Ability to review claims and take appropriate action, including identifying why a claim denied and resubmitting for processing.</li><li>Validating commercial insurance, including patient eligibility, referrals and authorizations as necessary to secure carrier payment.</li></ul>
Internal Communication and Collaboration 
<ul><li>Maintain consistent daily communication with Team and Section leaders.</li><li>Share relevant information with team members to support collaboration and continuity of care.</li><li>Appropriately document any barriers in issue resolution and escalate as needed for review.</li><li>Assist colleagues with tasks and responsibilities when time permits.</li><li>Appropriately identify and assign tasks and responsibilities to internal departments when additional action is required.</li></ul></div><div>
GoHealth Core Values 
GoHealth&rsquo;s Core Values, listed below, are essential functions of this position: 
<ul><li>Collaboration: Takes ownership for collectively establishing productive partnerships and relationships and seek to gain joint understanding of priorities and objectives so that the greater good of the organization and those we serve is always at the forefront.</li><li>Innovation: Consistently uses good judgment, applying creativity to overcome obstacles and increasing effectiveness and efficiency through process and other forms of innovation.</li><li>Diversity &amp; Inclusion: Fosters diversity and inclusion, to be able to better understand team members, our customers and partners. Engages the strengths and talents of each GoHealth team member, creating an environment of involvement, respect and connection where the richness of ideas, backgrounds and perspectives are harnessed.</li><li>Courage &amp; Integrity: Models and practices the highest ethical and professional standards; demonstrates pride and personal interest in our patients, partners and fellow team members, deeply engaging in the business. Makes decisions, with a focus on doing the right thing; treats team members, our customers, partners and vendors with dignity, consideration, open-mindedness and respect.</li><li>Accountability: Always shows initiative, demonstrates a bias to action and gets things done. Actively accepts responsibility for diverse roles, obligations and actions that positively influence patient and customer outcomes, our partnerships and the healthcare needs of our communities.</li></ul>
Additional Requirements 
<ul><li>Office Environment: Tasks may be conducted within a climate-controlled office setting.</li><li>Physical Activity: The role may require the ability to lift, carry, push, or pull materials,</li></ul>
supplies, and equipment (up to 15 lbs.) Duties typically involve a combination of sitting, 
standing, and walking, with frequent changes in position. 
<ul><li>Travel: Travel may be required, including travel between facility locations, remote</li></ul>
facilities, and out-of-town destinations as needed (0-10%) 
<ul><li>Safety Equipment: May require the use of safety equipment for infection prevention.</li></ul>
Internet Requirements for Remote Call Center Employees 
To ensure an optimal and seamless customer experience, the following internet connection 
requirements must be met by all the call center employees working from home. 
<ul><li>Connection Type:</li></ul>
o A hardwired (Ethernet) connection is mandatory to ensure stability and 
reliability. 
o Wireless (Wi-Fi) connections are not permitted for work purposes due to potential 
signal fluctuations, interference, and latency issues. 
<ul><li>Minimum Internet Speed:</li></ul>
o Download speed: At least 100 Mbps 
o Upload speed: At least 10 Mbps 
o These speeds are required to handle voice, video calls, and data transmission 
simultaneously. 
<ul><li>Latency (Ping):</li></ul>
o The network latency must not exceed 100ms to avoid delays in communication. 
<ul><li>Internet Service Provider (ISP):</li></ul>
o The employee must subscribe to a reliable ISP that provide high-speed broadband 
services (e.g.,Fiber Optic, Cable). 
o DSL, satellite, or mobile hotspot connections are not recommended due to higher 
latency and potential service disruption. 
<ul><li>Backup Internet Connection (Optional but Recommended):</li></ul>
o Employees should have a backup internet source (e.g.,secondary broadband or 
mobile data) in case of primary service disruption. 
<ul><li>Testing and Compliance:</li></ul>
o Employees are required to perform a speed test using a reliable tool (such as 
Speedtest by Ookla) before the start of their shifts. 
o A record of compliance may be requested periodically to ensure adherence to these 
guidelines. 
<ul><li>Equipment:</li></ul>
o Employees are responsible for ensuring that they have the appropriate modem, 
router, and Ethernet cable to meet these standards. 
o The router should be placed in a location that minimizes interference and 
maximizes the signal strength to the modem. 
[DO NOT EDIT BELOW THIS LINE] 
_________________________________________________________________________________________________________ 
Note: This Job Description is not inclusive of all the duties of the position. You may be asked by Leaders 
to perform other duties. Leadership may revise this job description at any time. 
Equal Employment Opportunity Statement 
The Company and its affiliates, joint venture partners and entities under common management are Equal Opportunity Employers. They do not discriminate based on race, color, religion, national origin, age, sex, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law. 
 
ADA Accommodation Statement 
Reasonable accommodations are available for qualified individuals with disabilities upon request. This role defines success by achieving essential function outcomes, not by the method of completion. 
Compliance Statement 
This job will be performed consistent with ADA, FMLA, FLSA, and other applicable federal, state, and local laws regulating employment</div>
Set up email alerts as new job postings become available that meet your interest!
All qualified persons are granted an equal opportunity for employment without regard to race, color, religion, sex, sexual orientation and gender identity or expression, age, national origin, citizenship status, disability, genetic information, medical condition, family care leave status, pregnancy or pregnancy-related condition, otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business. 
 
For applicants in California, please review our California Consumer Privacy Statement here. https://www.gohealthuc.com/privacy-policy</div>

Patient Account Specialist

Whole Foods Market

<div>A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens, providing access to fresh and healthy food to people living within food deserts, alleviating poverty in developing countries, and so much more. Working with us means you are making a difference within your community and beyond. We aren't just a grocery store: we're world-changers. And with your help, we will continue to set the standards of excellence and revolutionize the grocery industry.
<div>Works closely with the Team Leaders and Floor Leads to ensure smooth operation. Assists with maintaining break schedules, supervision, support, training of Team Members, and managing the day-to-day flow. Provides exemplary service to customers while supporting leadership in maintaining regional and 365 standards.
Customer Service Specialist
Responsibilities<ul><li>
Provide exceptional customer service and address needs of customers in a timely and effective manner while following all Whole Foods Market 365 guidelines and Standard Operating Procedures (SOPs).</li><li>
Actively manage work flow on the front end, manage customer flow, and keep 365 Team Leader and Store Leadership informed of all events that affect the front end, including performance and policy issues.</li><li>
Ensure that all shelves and displays are properly stocked and front facing; rotate products and remove out-of-date products.</li><li>
Establish and maintain a collaborative and productive working relationship with Store Leadership, Team Leaders, Floor Leads, fellow Team Members, support partners, customers and vendors.</li><li>
Stay informed on all company and store level information from leadership.</li><li>
Maintain a level of knowledge/awareness of relevant competitors and industry trends.</li><li>
Complete all training and focus on increasing product knowledge; maintain awareness of new products and promotions.</li><li>
Support overall store cleanliness and maintenance and work in multiple areas throughout the store.</li><li>
Follow through on all customer questions and requests, including processing returns and credits when needed.</li><li>
Establish and maintain a positive work environment that supports a high Team Member morale.</li><li>
Effectively delegate tasks based on the needs of the store.</li><li>
Follow all Customer Service Security policies and Global Cash Variance Policy (CVP).</li><li>
Support Zone coaches in training of new and existing Team Members to build and sustain a high-performance crossed trained team, utilizing learning checklists and training materials.</li><li>
Schedule and monitor Team Member break and lunch periods.</li><li>
Assist in ensuring department orders for equipment, supplies and products are timely and accurate</li><li>
Assist in maintaining back stock supply areas; analyze and control product transfers, waste and spoilage</li><li>
Assist in maintaining Customer Service retailing program and ensure ESL and pricing are accurate.</li><li>
Communicate with Team Members regarding all zone operations and company information.</li><li>
Know all functions of the register system and all Whole Foods Market 365 cash handling procedures and regulations.</li><li>
Become knowledgeable of and oversee all operations of the cash office; maintain security and accountability of all monies.</li><li>
Perform Cash Office duties when needed.</li><li>
Maintain a safe, clean and well-organized working and shopping environment</li><li>
Support global, regional and 365 store programs.</li><li>
Assist with store inventory as needed.</li><li>
Perform all Team Member duties as needed, including cashiering.</li><li>
Follow and comply with all applicable regulatory rules and regulations including Weights and Measures, ABC regulations, FDA, Department of Labor, health and sanitation, and adhere to safe work practices.</li><li>
Perform other duties as assigned by Team Leader/Store Leadership.</li></ul>
Knowledge, Skills and Abilities<ul><li>
Must have prior cashier experience</li><li>
Prior retail, restaurant or hospitality experience is preferred</li><li>
Basic computer skills</li><li>
Proactive problem-solver with excellent follow-through and listening skills</li><li>
Clear and effective communication style, both written and verbal</li><li>
Thorough knowledge of products throughout the store or the ability to learn them quickly</li><li>
Ability to follow instructions and procedures</li><li>
Skilled in working in a fast paced, evolving environment with a sense of urgency and strong ability to effectively prioritize, delegate, multi-task and complete tasks in a thorough and timely manner</li><li>
Ability to build and maintain positive relationships with individuals in positions throughout the business</li><li>
Ability to train and inspire Team Members to excellence in all aspects of the zone</li><li>
Working understanding of and compliance with all Customer Service Security Policies and WFM policies and procedures</li><li>
Strong, demonstrated customer service skills and ability to handle a wide variety of customer service situations effectively</li><li>
Strong organizational skills</li><li>
Ability to properly use equipment, which may include but are not limited to: knives, box cutters, personal protective equipment, hand trucks, six-wheel carts, pallet jacks, forklift and baler (must be 18 years of age or older for both) and all other equipment used during preparation and clean up within department and store</li><li>
Ability to work a flexible schedule to meet the needs of the department, including nights, weekends and holidays as required</li><li>
Ability to perform the physical requirements of the job with or without reasonable accommodation</li></ul>
Working Conditions<ul><li>
Constant interruptions</li><li>
Some exposure to dust, fumes and chemicals</li><li>
May be exposed to extremes in temperature, humidity or wetness</li><li>
May walk and work on uneven surfaces</li><li>
May need to use a ladder or stool to reach product or supplies</li><li>
Exposure to continuous background and occasional loud noises</li><li>
Any item over 40 pounds requires a team lift</li></ul>
The wage range for this position is $15.50-$29.20 Hourly, commensurate with experience. Whole Foods Market offers &quot;Whole Benefits&quot;. Whole Benefits offers a wide range of benefits for Full and Part-Time Team Members, including eligibility for a store discount, paid time off, financial wellness, health &amp; wellness support programs, and access to other Team Member perks. Eligibility for Whole Benefits is determined under the terms of the applicable Whole Benefits plan at a person&rsquo;s date of hire and may vary based on work location, length of service, and job type (such as regular or seasonal). Click here for benefit details. 
 
At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Whole Foods Market hires and promotes individuals solely based on qualifications for the position to be filled and business needs. 
 
Whole Foods Market works with job sites like Indeed, LinkedIn, and ZipRecruiter to promote opportunities at our company. Please be aware that other career sites may not be accurate or up to date and may even be fraudulent. We encourage and recommend all candidates to apply via our site.</div></div>

Floor Leads and Receiving Zone Specialist - Full Time

Robert Half

<div>
 We are looking for a Front Desk Coordinator to join our team in Atlanta, Georgia. This role is ideal for someone who thrives in a detail-oriented environment and has excellent organizational and communication skills. As the first point of contact, you will play a key role in delivering exceptional service to clients and visitors. This is a long-term contract position offering stability and growth opportunities.
 
 
 Responsibilities:
 
 &bull; Welcome visitors and clients with a friendly and detail-oriented approach, ensuring excellent customer service.
 
 &bull; Manage multi-line phone systems, answering inbound calls promptly and directing them to the appropriate departments.
 
 &bull; Perform concierge services, assisting guests with inquiries and providing relevant information.
 
 &bull; Maintain accurate records through efficient computer data entry and ensure all documentation is kept up to date.
 
 &bull; Coordinate front desk activities, including scheduling and handling administrative tasks.
 
 &bull; Handle switchboard operations for phone systems ranging from 1 to 10 lines.
 
 &bull; Respond to client and visitor requests in a timely manner, ensuring their needs are met.
 
 &bull; Collaborate with team members to ensure smooth day-to-day operations.
 
 &bull; Ensure the reception area is clean, organized, and welcoming.
 
 &bull; Provide support for special projects or events as needed.
 
 &bull; Proven experience in receptionist or front desk roles, preferably in a detail-oriented setting.
 
 &bull; Familiarity with multi-line phone systems and switchboard operations.
 
 &bull; Strong computer skills, including proficiency in data entry and office software.
 
 &bull; Excellent verbal and written communication abilities.
 
 &bull; Ability to manage time effectively and multitask in a fast-paced environment.
 
 &bull; Customer service-oriented mindset with a positive attitude.
 
 &bull; Attention to detail and organizational skills are essential.
 
 &bull; Previous experience in concierge or hospitality services is a plus.
 
 TalentMatch
 
 &reg;
 
 
 
 
 Robert Half is the world&rsquo;s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
 
 
 
 
 Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.
 
 
 
 
 All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
 
 
 
 
 &copy; 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking &ldquo;Apply Now,&rdquo; you&rsquo;re agreeing to Robert Half&rsquo;s Terms of Use and Privacy Notice.
 
</div>

Front Desk Coordinator

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