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customer service agent (remote)

customer service representative

<div>
 3019788
 
 
 
 Company Overview:
 
 
 
 ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customer every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go. And as times change, so do we. Above all, our mission is clear: we help save lives for a living. Looking for a career where you can make a real impact? Join our team today and put purpose behind your paycheck. #WeAreADT
 
 
 
 Check out more about life at ADT
 
 here.
 
 
 
 What The Role Is:
 
 
 
 In this Remote Customer Service/Sales Representative role, you will be a Retention Specialist whose role is to retain a customer who wants to cancel their ADT services. You will play a key role in the growth of our organization by serving as an expert problem solver in a retention and sales capacity.
 
 
 You will handle a high volume of incoming calls from customers requesting to cancel and act as an expert by proactively identifying opportunities and recommending long-term solutions to keep a customer&rsquo;s business.
 
 
 The Retention Specialist&rsquo;s number one goal is to provide an award-winning customer experience that increases brand loyalty and retains customers for the long term. A successful retention specialist gets it right the first time by making a situation right and reducing the need for repeat calls or escalations.
 
 
 
 What&rsquo;s In It For You
 
 :
 
 
 <ul>
 <li>
 Culture is Everything! You are not joining a company &ndash; you are joining a family who all share the same goal - Saving Lives.
 </li>
 <li>
 Development, Development, Development! - We are serious about creating a culture of career advancement! We want you to achieve your goals personally and professionally!
 </li>
 <li>
 ADT - It&rsquo;s an Experience! We create an inclusive experience for every employee focused on family, partnership, development, incentives, and fun!
 
 
 </li>
 </ul>
 
 Job Expectations:
 
 
 
 <ul>
 <li>
 You will work in a dynamic, collaborative environment, working closely with customers and coworkers.
 </li>
 <li>
 Utilize customer service and sales experience daily
 </li>
 <li>
 Save the business by re-selling customers on the value of ADT and what matters most.
 </li>
 <li>
 Must have sales experience, you will be expected to persuade and upsell customer while reducing customers frustration and displeasure to ultimately saving customers. Escalated calls are a high % of the calls you will receive.
 </li>
 <li>
 Appropriately handle back-to-back calls with care, empathy, compassion, overcoming objections, de-escalation and professionalism to ensure the best customer experience.
 </li>
 <li>
 Use attention to detail, listen to customer clues, to ask the right questions to uncover the issues and/or concerns to save/sell.
 </li>
 <li>
 Leverage exceptional de-escalation skills on difficult escalated calls with a focus on identifying concerns and providing multiple offers to resolve the customer&rsquo;s concern.
 </li>
 <li>
 Retain long-term business for ADT through customer service commitments. Provide the right solution to save the Customer.
 </li>
 <li>
 Use proven problem-solving skills to quickly identify the cause of a cancellation request, create quick calculations to work with the customer to negotiate the right solution.
 </li>
 <li>
 Consistently improve performance and achieve your goals.
 </li>
 <li>
 Ability to multitask; Use several tools (10+) to help retain our customers and make them customers for life through tools like negotiating a lower rate, crediting them for billing errors, providing service to fix their system, and even selling them additional equipment.
 </li>
 <li>
 Maintain knowledge of ADT policies, products, services, and systems as well as knowledge of the wireless industry, service capabilities, and other security companies.
 
 
 </li>
 </ul>
 
 Job Requirements
 
 :
 
 
 <ul>
 <li>
 Attendance adherence is critical to your success. Training/Onboarding attendance is required for the length of the training program every day for 8-12 weeks. Any time missed effects your success.
 </li>
 <li>
 Private, undisturbed place to work from home, free from any distractions
 </li>
 <li>
 Designated distraction-free place to work from home
 </li>
 <li>
 High speed internet: DSL, Cable, or Fiber internet service with the ability to hardwire via ethernet from cable modem to your PC
 </li>
 <ul>
 <li>
 5G Home Internet and Fixed wireless internet are not accepted providers.
 </li>
 </ul>
 <li>
 Internet Speeds of at least 50mbps to download and 25mbps to upload.
 
 
 </li>
 </ul>
 
 How Will You Train:
 
 
 
 <ul>
 <li>
 This role has fully remote training
 </li>
 <li>
 During our 8-week program, you will receive daily support from our training and onboarding teams to ensure you are successful.
 </li>
 <li>
 Your learning journey is focused on product knowledge, selling/saving, competition and systems training.
 </li>
 <li>
 Our training program focuses on training that equips you to be the expert within ADT to ensure you meet and exceed your sales targets, which increases your bonus potential.
 </li>
 <li>
 We provide development to advance your career with other internal roles and opportunities for your long-term success.
 
 
 </li>
 </ul>
 
 We&rsquo;re looking for someone with these skills:
 
 
 
 <ul>
 <li>
 The ability to work with numerous screens and programs open to help resolve customer issues.
 </li>
 <li>
 Experience in Sales, Customer Retention, Customer experience, and retaining customers&rsquo; loyalty to a product or service
 </li>
 <li>
 Be able to interpret contracts and communicate terms and conditions
 </li>
 <li>
 Perform quick calculations
 </li>
 <li>
 Active listening
 </li>
 <li>
 Negotiation Skills
 
 
 </li>
 </ul>
 
 Knowledge, Skills and Abilities:
 
 
 
 <ul>
 <li>
 2 plus years: in a sales role, in which you had to sell or save a customer, selling and/or saving customers in a company tied to performance
 </li>
 <li>
 2 plus years: Call Center Customer Service / Sales Experience
 </li>
 <li>
 High school diploma, GED, college degree or some college experience
 
 
 </li>
 </ul>
 
 Schedule
 
 :
 
 
 <ul>
 <li>
 Our department is closed on weekends and most holidays, allowing our employees to enjoy every weekend off!
 
 
 </li>
 </ul>
 
 Pay and Benefits:
 
 
 
 <ul>
 <li>
 Paid Training
 </li>
 <li>
 Full benefits on the 1st of the month after 31days of employment
 </li>
 <li>
 Energetic and engaging work environments
 </li>
 <li>
 Medical, Dental, Vision, 401(k) with employer matching
 </li>
 <li>
 Paid vacation time
 </li>
 <li>
 Tuition reimbursement, employee referral bonuses
 </li>
 <li>
 A culture of coaching, development, and career growth opportunities
 
 
 </li>
 </ul>
 
 Pay and Benefits Disclosure:
 
 
 
 <ul>
 <li>
 The starting hourly rate for this position is $18.00 per hour and will reach $21.00 per hour after 180 days of employment. (You will receive incremental increases of .50 every 30 days until the rate of $21.00 is reached).
 </li>
 <li>
 We offer employees access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, life insurance, wellbeing benefits and paid time off among others. Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year. We also offer 6 paid holidays.
 
 
 </li>
 </ul>
 Anticipated application deadline for role April 14, 2026. Class start date May 26, 2026.
 
 
 
 Why Choose ADT?
 
 
 
 At ADT it&rsquo;s more than a job, it&rsquo;s a noble purpose that defines us. We are the leading provider of electronic security, interactive home and business automation and monitoring services for residences and small businesses in the United States. Every employee, from our executive leadership team to our support centers are united under one noble purpose, we help save lives for a living. We are everyday heroes. You are doing more than earning a paycheck, you&rsquo;re in an important role that makes an impact in the lives of our customers every single day. Join a company of individuals with passion, commitment, drive and ambition, using and developing our talents for good at work, home and our communities.
 
 
 
 Check out more about life at ADT
 
 here.
 
 
 Los Angeles Applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
 
 
 Philadelphia Applicants: Background checks will be conducted during the employment process. Any information will be reviewed through an individualized assessment in accordance with the Philadelphia Fair Criminal Record Screening Standards Ordinance.
 
 
 
 
 ADT is an Equal Employment Opportunity (EEO) Employer. We celebrate diversity and are committed to building an inclusive team that represents a variety of backgrounds, perspectives, and skills. ADT strives to ensure every employee and applicant feels valued. Visit us at jobs.adt.com/diversity to learn more.
 
 
</div>

Remote Retention and Customer Service Representative

Ivy Rehab Network

<div>
 
 State of Location:
 
 
 
 Georgia
 
 
 
 Position Summary
 
 
 
 At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Customer Service Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest.
 
 
 Join Ivy Rehab&rsquo;s dedicated team where you&rsquo;re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
 
 
 
 Job Description
 
 
 
 
 Assignment:
 
 Temporary (90-Day Assignment) with Opportunity to Become Permanent
 
 
 
 Schedule:
 
 Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST
 
 
 We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.
 
 
 The
 
 Patient Engagement Advocate
 
 (Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a &ldquo;local&rdquo; patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.
 
 
 
 Your Responsibilities Will Include
 
 
 
 <ul>
 <li>
 Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.
 </li>
 <li>
 Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient&rsquo;s needs are handled with care.
 </li>
 <li>
 Leverage technology and knowledge base content modules to provide an experience that &ldquo;feels local&rdquo; from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid &ldquo;us vs them&rdquo; approach and demonstrate an inclusive &ldquo;we&rdquo; mentality.
 </li>
 <li>
 Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.
 </li>
 <li>
 Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.
 </li>
 <li>
 Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.
 </li>
 <li>
 Effectively inform and educate patients on insurance and about our financing/payment plan options.
 </li>
 <li>
 Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.
 </li>
 <li>
 Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.
 </li>
 <li>
 Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.
 </li>
 <li>
 May work in other channels such as outbound, email, chat, etc.
 </li>
 <li>
 Perform other duties as assigned.
 
 
 </li>
 </ul>
 
 To Excel In This Role, You Should Possess
 
 
 
 <li>
 High School/GED or equivalent; College degree is preferable
 </li>
 <li>
 Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps
 </li>
 <li>
 Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.
 </li>
 Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency &lt;30 ms; and Packet Loss &lt;2%
 <li>
 Preferred typing aptitude of 50-70 WPM.
 </li>
 <li>
 Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)
 </li>
 <li>
 Demonstrated tenure in previous positions of at least 2-3 years
 </li>
 <li>
 Must have a dedicated, quiet workspace at home (with a door) to work without distractions
 </li>
 <li>
 Must be able to provide a reliable high-speed internet connection for remote work
 </li>
 <li>
 Excellent verbal and written communication skills and the ability to effectively engage with patients
 </li>
 <li>
 Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)
 </li>
 <li>
 Attention to detail
 </li>
 <li>
 Ability to work in a fast-paced environment
 </li>
 <li>
 Must be technically savvy, with demonstrated experience working with multiple systems and apps
 
 
 </li>
 
 We welcome you to apply if you hold the following attributes:
 
 
 
 <ul>
 <li>
 Good listener
 </li>
 <li>
 Collaborative and team player
 </li>
 <li>
 Ability to display caring attitude and be empathetic
 </li>
 <li>
 Multi-task-carry on engaging conversation while following proper protocols for information capture
 </li>
 <li>
 Receptivity to coaching as well as understanding your strengths and opportunities for development
 
 
 </li>
 </ul>
 
 Why choose Ivy?
 
 
 
 <ul>
 <li>
 Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
 </li>
 <li>
 Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
 </li>
 <li>
 Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.
 </li>
 <li>
 Empowering Values: Live by values that prioritize teamwork, growth, and serving others.
 
 
 </li>
 </ul>
 
 We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
 
 
 
 ivyrehab.com
 
 
</div>

Healthcare Customer Service Representative (Temp-to-Perm)

D.R. Horton

<div><div>D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high-quality homes designed principally for the entry-level and first time move-up markets. The Company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information. 
D.R. Horton, Inc. is currently looking for a Sales Representative. The right candidate's primary responsibility is to manage the sales process while providing excellent customer service. The Sales Representative continuously sources new customers, helps customers find and design their dream home, and ensures a smooth sales process. 
Essential Duties and Responsibilities include the following. Other duties may be assigned.<ul><li> 
Effectively communicate DR Horton&rsquo;s value proposition, product vision and capabilities to potential customers</li><li>
Uncover and understand customer goals and challenges then establishes DR Horton as the best solution available</li><li>
Overcome objections and closes for the sale</li><li>
Maintains accurate documentation of transaction from sale through loan, options, and construction</li><li>
Continually source new sales opportunities</li><li>
Creates and provides to management a marketing plan for establishing new customer relationships</li><li>
Networks and performs outreach to realtors</li><li>
Manages time efficiently, meet sales goals and works effectively with other members of the team</li><li>
Maintains and expands database of prospects</li><li>
Attend sales meetings</li><li>
Develops and maintains good rapport with prospective customers, realtors, and team members</li><li>
Execute policies to ensure compliance with quality standards</li><li>
Conducts all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company</li></ul></div><div> 
Qualifications<div></div> 
Education and/or Experience<ul><li>
Associate&rsquo;s Degree or 2 years related experience</li><li>
Must have a vehicle, valid driver&rsquo;s license, and be able to drive in daytime or nighttime</li><li>
Ability to utilize DRH Sales applications on a smart phone, tablet, or laptop</li><li>
Ability to apply common sense understanding to carry out instructions furnished in written, oral form or via DRH Sales applications</li><li>
Proficiency with MS Office and email</li><li>
Ability to stand and walk for 4 hours straight or up to a full 8-hour day; sit for extended periods; kneel and bend at the waist; walk up and down stairs; walk on unlevel terrain; use hands to finger, handle or feel; reach with hands and arms; talk and hear. Ability to lift and/or move up to 25 pounds. Specific vision ability required by this job include close vision, distance vision, color vision and peripheral vision</li><li>
Regular exposure to outside weather conditions</li><li>
The noise level is generally moderate</li></ul>
Preferred Qualifications<ul><li>
Licensing requirements vary by state</li><li>
Prior CRM software experience</li><li>
Previous sales experience, knowledge of industry preferred</li><li>
Excel in intercommunications and interactions</li><li>
Strongly motivated</li></ul>
Come join a winning team with a Fortune 500 company! We are growing fast and are looking for enthusiastic attitudes and team players to join our success. We offer an excellent benefits package including:<ul><li> 
 Medical, Dental and Vision</li><li> 401(K)</li><li> Employee Stock Purchase Plan</li><li> Flex Spending Accounts</li><li> Life &amp; Disability Insurance</li><li> Vacation, Sick, Personal Time and Company Holidays</li><li> Multiple Voluntary and Company provided Benefits</li></ul> 
Build YOUR future with D.R. Horton, America&rsquo;s Builder. #WeBuildPeopleToo</div><div> 
Job: Sales<div>
</div></div><div>
Primary Location: GA-Atlanta<div>
</div></div><div>
Organization: Home Builder<div>
</div></div><div>
Schedule: Full-time</div><div> 
Job Posting: Apr 13, 2026, 12:00:00 AM</div></div>

Sales Representative Hall County

Southern National Roofing

<div>Hourly Pay + Commission + Bonuses | Weekly Earnings $770&ndash;$1,350 | Weekly Pay
Urgently Hiring. Start ASAP with paid training.
This is a full-time W-2 role where your performance directly impacts what you earn and how quickly you advance.
Why Southern National Roofing
Southern National Roofing is where effort turns into opportunity. We train from the ground up, promote based on performance, and reward people who execute. Many of our leaders started in entry-level roles such as retail, customer service, warehouse, hospitality, restaurant server, bartender, receptionist, or administrative assistant positions before building successful careers in sales.
We&rsquo;re a $20M+ residential roofing company, ranked #93 on the Roofing Contractor Top 100 list, #116 of the Top 500 Largest Remodeling Firms in the Nation, #379 on the Inc. 5000 Fastest-Growing Companies list, and are BBB Accredited with an A+ rating. We&rsquo;re also a Top 2% Master Elite Roofer, a designation earned by fewer than 2% of contractors nationwide.
If you&rsquo;re confident talking to people, like being active, and want a real path forward beyond traditional retail, warehouse, hotel, or customer service jobs, this is the role for you.
The Role
As a Field Inspector / Appointment Setter, you&rsquo;ll work in residential neighborhoods identifying homes that may qualify for a free roof inspection and scheduling inspection appointments with homeowners.
This role is ideal for people with backgrounds in customer service, retail, hospitality, bartending, serving, warehouse work, administrative assistant roles, or receptionist positions who want to transition into a higher-earning career path.
You are not selling and not climbing roofs.
You are inspecting from the ground, educating homeowners, and setting appointments for our in-home inspection team.
This is a door-to-door, field-based position, similar to roles that require strong people skills such as sales, customer service, hospitality, or retail environments.
What You&rsquo;ll Do<ul><li>
Walk assigned residential neighborhoods</li><li>
Speak directly with homeowners at their homes</li><li>
Perform basic, ground-level visual inspections</li><li>
Explain our free roof inspection service</li><li>
Schedule inspection appointments</li><li>
Work outdoors and stay active</li></ul>
People who succeed in this role often come from backgrounds like:<ul><li><ul><li>
Retail associate
</li><li>Warehouse associate
</li><li>Bartender or restaurant server
</li><li>Receptionist or administrative assistant
</li><li>Hotel or hospitality staff
</li><li>Customer service representative</li></ul></li></ul>
Compensation<ul><li>
W-2 full-time position</li><li>
Hourly pay + commission + performance bonuses</li><li>
Many first-year team members earn $40,000&ndash;$70,000+</li><li>
Earnings vary based on performance and consistency</li></ul>
Schedule<ul><li>
On-site role
</li><li>Monday&ndash;Saturday availability between 9am&ndash;7pm
</li><li>No overnight travel
</li><li>Team transportation provided from the office</li></ul>
If you&rsquo;re looking to move beyond retail, warehouse, restaurant, or hospitality work and want a role with paid training, weekly pay, and real advancement, apply today.
We are urgently hiring and training new team members now. 
Requirements 
<ul><li>
Comfortable talking to people face-to-face</li><li>
A positive attitude</li><li>
A strong desire to succeed</li><li>
A professional appearance</li><li>
Great communications skills</li><li>
High school diploma or GED</li><li>
A valid drivers license and reliable vehicle (to get to and from the office)</li><li>
Ability to work 40 hrs between 9am - 7pm, Mon -Sat</li></ul> 

Benefits 
<ul><li>
Average first-year income range: $40,000 - $70,000+ (Hourly Pay + Commission + Bonuses)</li><li>
Recognition and rewards for high performance</li><li>
Health + Dental + Vision Benefits</li><li>
401K
</li><li>Ongoing sales training and coaching</li><li>
A robust social program filled with events and activities</li></ul></div>

Field Inspector

Haru LLC

Job Overview: As a Cashier, you will play a crucial role in providing exceptional customer service and ensuring smooth transactions at our retail store. You will be responsible for processing sales transactions accurately, handling cash, resolving customer inquiries, and maintaining a positive shopping experience for all customers.Duties: - Provide a positive customer experience with friendly and courteous service - Scan items, itemize purchases, and total customers' transactions using a cash register - Resolve customer issues promptly and answer questions effectively - Bag purchases as necessary and assist with processing return transactions - Record prices, departments, taxable and nontaxable items accurately during checkout - Enter price changes based on price sheets and special sale bulletins - Redeem coupons and apply discounts to purchases - Accept cash, check, or charge payments from customers and provide accurate change - Balance cash drawer by counting cash at the beginning and end of each shift - Offer pricing information to customers when needed - Follow checkout procedures diligently and report any necessary changes - Maintain a clean and safe working environment by adhering to rules and regulations - Contribute to the team effort by achieving related results as requiredSkills: - Strong communication skills to interact effectively with customers - Sales experience or willingness to learn sales techniques - Proficiency in operating Point of Sale (POS) systems - Knowledge of electronics sales (nice-to-have) - Ability to upsell products and conduct product demonstrations - Experience in stock management or willingness to learn stock procedures - Proficient in cash handling procedures - Familiarity with appliance sales (nice-to-have)Join our team as a Cashier to showcase your customer service skills, attention to detail, and ability to work in a fast-paced retail environment. If you are enthusiastic about delivering exceptional service and contributing to a dynamic team, we welcome your application.Job Types: Full-time, Part-timePay: $14.99 - $15.00 per hourBenefits:<ul><li>Employee discount</li></ul>Work Location: In person

Cashier_Weekday Morning

TEKsystems

<div>
 Job Title: Member Service Representative &ndash; Remote Contact Center
 
 
 Job Description
 
 
 This role provides front-line support to members and other callers in a 24/7, high-volume, schedule-driven contact center. You will respond to inbound and outbound inquiries, perform a variety of financial transactions, and deliver accurate information about products and services. Using multiple systems simultaneously, you will actively listen, engage with empathy, and ensure each interaction results in an excellent member experience.
 
 
 Responsibilities
 
 
 <ul>
 <li>
 Respond to a high volume of inbound and outbound phone calls from members and other callers in a structured contact center environment.
 </li>
 <li>
 Provide clear, accurate information about a wide range of financial products and services, including savings, checking, consumer loans, credit cards, IRAs, and other account types.
 </li>
 <li>
 Perform account-related transactions and functions, ensuring accuracy and adherence to established policies and procedures.
 </li>
 <li>
 Actively listen to member needs, ask clarifying questions, and use multiple systems to research and resolve inquiries efficiently.
 </li>
 <li>
 Identify additional products and services that may benefit members and present them in a helpful, consultative manner.
 </li>
 <li>
 Follow all policy and compliance requirements while handling member information and completing transactions.
 </li>
 <li>
 Maintain high standards of professionalism, courtesy, and customer service on every call, even during peak call volumes.
 </li>
 <li>
 Adapt to a schedule-driven environment, taking scheduled breaks and meals as assigned and being prepared for back-to-back calls for extended periods.
 </li>
 <li>
 Work effectively in a remote setting, staying engaged, focused, and responsive throughout your shift.
 </li>
 <li>
 Use data entry skills to accurately document call details, actions taken, and outcomes in appropriate systems.
 
 
 
 </li>
 </ul>
 Essential Skills
 
 
 <ul>
 <li>
 Proven customer service experience in a professional, high-volume, or structured environment such as a call center, administrative role, receptionist/secretary position, banking/mortgage, or busy retail setting.
 </li>
 <li>
 Experience handling inbound and outbound phone calls with a focus on delivering high-quality service.
 </li>
 <li>
 Strong data entry skills with the ability to work quickly and accurately while navigating multiple systems.
 </li>
 <li>
 Ability to perform in a schedule-driven, policy-compliant environment with high call volumes and back-to-back calls.
 </li>
 <li>
 Effective verbal communication skills, including active listening and clear, concise explanations.
 </li>
 <li>
 Demonstrated ability to follow detailed procedures and adhere to policy and compliance standards.
 </li>
 <li>
 Comfort working in a very structured contact center setting with defined expectations for breaks, meals, and call handling.
 
 
 
 </li>
 </ul>
 Additional Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Background in call center, administrative support, receptionist/secretary work, banking, mortgage, or high-volume retail is highly relevant.
 </li>
 <li>
 Experience in a professional environment where accuracy, confidentiality, and compliance are critical.
 </li>
 <li>
 Ability to adapt to changing schedules and maintain availability within a defined daily window.
 </li>
 <li>
 Strong organizational skills and the ability to manage time effectively in a fast-paced setting.
 </li>
 <li>
 Comfort using multiple computer systems and applications simultaneously during live calls.
 
 
 
 </li>
 </ul>
 Why Work Here?
 
 
 You will join a mission-driven organization that serves the financial needs of military members and their families around the world. With hundreds of branches globally and a large, established contact center operation, you benefit from stability, scale, and clear processes. The culture emphasizes work-life balance, offering shifts designed to support your personal and family life while still meeting the needs of a 24/7/365 operation. You will gain valuable experience in a dynamic financial services environment and contribute directly to supporting members worldwide.
 
 
 Work Environment
 
 
 This is a fully remote contact center position, with candidates required to live within a commutable distance of the designated area. The contact center operates 24/7/365 to support members across time zones, so shifts may include days, evenings, nights, weekends, and holidays. Most shifts are flexible, meaning your scheduled start and end times can vary within a one-hour window, and your daily availability must span 9.5 hours to accommodate this variation. You will take back-to-back calls for the majority of your shift and may be on the phone for up to four hours before your next scheduled break. The environment is highly structured and schedule-driven, with breaks and meals taken at set times. You will work on a computer using multiple systems simultaneously, in a fast-paced, high-volume setting that requires sustained focus and professionalism throughout each shift.
 
 
 Job Type &amp; Location
 
 
 This is a Contract to Hire position based out of Sandy Springs, GA.
 
 
 Pay And Benefits
 
 
 The pay range for this position is $19.50 - $19.50/hr.
 
 
 Requirements
 
 
 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
 
 
 <ul>
 <li>
 Medical, dental &amp; vision
 </li>
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 Critical Illness, Accident, and Hospital
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 401(k) Retirement Plan &ndash; Pre-tax and Roth post-tax contributions available
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 Life Insurance (Voluntary Life &amp; AD&amp;D for the employee and dependents)
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 Short and long-term disability
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 Health Spending Account (HSA)
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 Transportation benefits
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 Employee Assistance Program
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 <li>
 Time Off/Leave (PTO, Vacation or Sick Leave)
 
 
 
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 </ul>
 Workplace Type
 
 
 This is a hybrid position in Sandy Springs,GA.
 
 
 Application Deadline
 
 
 This position is anticipated to close on Apr 24, 2026.
 
 
 h4&gt;About TEKsystems:
 
 
 We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
 
 
 The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
 
 
 About TEKsystems And TEKsystems Global Services
 
 
 We&rsquo;re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We&rsquo;re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We&rsquo;re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We&rsquo;re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
 
 
 The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
</div>

MSR AS (ATL) - 05/04

Heirloom Market BBQ

Overview We are seeking a customer-oriented Server/Cashier to join our dynamic team. In this role, you will be responsible for providing exceptional service to our guests while efficiently managing food orders and transactions. The ideal candidate will have a passion for customer service, strong communication skills, and the ability to thrive in a fast-paced environment. This role encompasses all aspects of the front of house operations at Heirloom Market BBQ - assisting guests, packaging orders, and maintaining the workspace.Duties<ul><li>Greet and assist customers as they check in to pick up their order.</li><li>Package and deliver food items to customers in accordance with food safety standards.</li><li>Operate POS system for order processing and payment transactions.</li><li>Handle cash and card transactions with precision and maintain accurate cash handling practices.</li><li>Become knowledgeable about our menu items and be able to assist guests with ordering.</li><li>Ensure cleanliness and maintaining a tidy environment for guests.</li><li>Collaborate with kitchen staff to ensure timely delivery of food orders.</li><li>Provide excellent customer service by addressing guest inquiries and concerns promptly.</li></ul>Skills<ul><li>Previous experience in food service, customer service, or restaurant settings is preferred.</li><li>Proficient time management skills to handle multiple tasks efficiently.</li><li>Excellent customer service skills with a friendly demeanor.</li><li>Experience in quick service or fast food environments is beneficial.</li><li>Ability to stand, walk, bend, and lift up to 25 pounds throughout a shift.</li></ul>Job Types: Full-time, Part-timeBase Pay: $10.00 - $17.00 per hourBenefits:<ul><li>Employee discount</li><li>Flexible schedule</li><li>Paid training</li></ul>Application Question(s):<ul><li>Are you available to work Tuesday through Saturday from 10am to 9pm?</li></ul>Shift availability:<ul><li>Day Shift (Required)</li><li>Night Shift (Required)</li></ul>Ability to Commute:<ul><li>Atlanta, GA 30339 (Required)</li></ul>Work Location: In person

Server/Cashier

Explore 329+ Customer service representative in Atlanta this April. Find roles across top companies and apply now to boost your career.