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case manager

Rogers Law Group

<p><b>Overview</b><br/>Join our dynamic legal team as a Personal Injury Case Manager, where your expertise will drive the success of client claims and ensure seamless case progression. This role offers an exciting opportunity to utilize your comprehensive legal knowledge, exceptional organizational skills, and passion for advocacy to make a meaningful impact in personal injury law. You will coordinate all aspects of personal injury cases, from initial client intake through resolution, providing vital support to attorneys and clients alike. Your proactive approach and attention to detail will help streamline processes, manage complex documentation, and uphold the highest standards of legal service.</p><p><b>Duties</b></p><ul><li>Manage the full lifecycle of personal injury cases, including client onboarding, document collection, and case file organization using legal case management systems such as Casepeer and iManage.</li><li>Conduct thorough legal research across personal injury law and related areas like Personal Injury Law to support case strategies.</li><li>Review and draft legal documents, correspondence, reports, and pleadings with precision, ensuring accuracy through diligent proofreading and editing.</li><li>Interview clients, witnesses, medical providers, and other stakeholders to gather essential case information and build comprehensive case files.</li><li>Coordinate with medical providers, insurance companies, and external experts to facilitate timely communication and case development.</li><li>Maintain meticulous records of all case activities, data entry in document management systems, and filing to ensure compliance with legal standards.</li><li>Support attorneys with administrative tasks such as scheduling appointments, managing calendars, preparing litigation materials for court proceedings, and providing executive administrative support when needed.</li></ul><p><b>Qualifications</b></p><ul><li>Proven paralegal experience or legal administrative experience within a law office environment specializing in personal injury law or related fields such as Workers' Compensation Law or Litigation.</li><li>Strong knowledge of legal research tools including Westlaw and LexisNexis; familiarity with UCC Law, Tort Law &amp; Regulations is a plus.</li><li>Proficiency in legal case management software like Casepeer; document management systems such as iManage; data entry; and file organization skills.</li><li>Excellent interviewing skills with the ability to communicate effectively with clients and stakeholders from diverse backgrounds.</li><li>Exceptional organizational skills with the ability to manage multiple cases simultaneously while maintaining attention to detail.</li><li>Strong writing skills for drafting reports, correspondence, contracts, and legal documents; keen proofreading abilities are essential.</li><li>Familiarity with electronic discovery tools like Westlaw for legal research; experience in document review and litigation support is highly desirable.</li><li>Ability to handle confidential information discreetly while demonstrating professionalism in all interactions.</li><li>Effective phone etiquette combined with excellent clerical skills including filing, transcription, and administrative support tasks. Join us in delivering outstanding legal service by managing complex personal injury cases with enthusiasm and precision!</li></ul><p>Pay: $41,600.00 - $52,000.00 per year</p><p>Work Location: In person</p>

Personal Injury Case Manager

PruittHealth

<b>JOB PURPOSE:</b><br>
Responsible for the oversight of clinical care management of community based long-term care population for PruittHealth Premier Dual Eligible Special Needs Plan (DSNP). Works to advise and coordinate clinical care across the health care continuum of both community based clinical providers as well as social support programs where PruittHealth Members receive support. Assist patients to achieve optimal health status utilizing the most cost-effective quality resources through application of model of care practice guidelines and Case Management (CM) Standards of Practice. Implement appropriate interventions to manage multiple physical, psychological, social and financial barriers in cooperation with the patient, PruittHealth Premier, and medical provider. Position will interact with members in both a home and community-based provider setting.
<br><br>
<b>KEY RESPONSIBILITIES:</b><br>
<b>Duties may include, but not limited to the following:</b><br>
<b>Following Implementation:</b><br>
<ul>
<li>Conduct in-home and telephonic assessment and data collection with patients and caregivers and document findings in a concise/comprehensive manner</li>
<li>Develop a case management care plan for each patient based on a thorough history and clinical record review, including the attending physician’s plan, the recommendations of national guidelines, social supports in place, and in consideration of the patient’s ability to comply.</li>
<li>Monitor the needs of patients and families on an ongoing basis while facilitating any adjustments to the plan of care as changes are needed.</li>
<li>Provide care management and coordination to assure that the patient progresses through the continuum of care and utilizes the most clinically appropriate and cost- effective quality resources through the application of national practice guidelines and CM Standards of Practice.</li>
<li>Coordinate with the Plan Care Navigator/Member Advocate for the integration of the social service/support function into patient care.</li>
<li>Coordinate the hospital activities concerned with case management and discharge planning.</li>
<li>Helps to assure that the patient has access to a range of choices, coordination of primary care provider (PCP) and specialists, understanding of treatment plan and medications, identification of special needs and referrals, and coordination of transition between care settings.</li>
<li>Educates the patient and provides emotional support on an ongoing basis related to identified risk factors and a wide variety of topics and empowers the patient to take an active role in his/her care</li>
<li>Working with pharmacist and patient/caregiver to ensure medication therapy management and compliance</li>
<li>Implementation of case management interventions by the application of methods, techniques, behaviors, information and learning aids that positively impact the patient and their condition.</li>
<li>Function as an effective liaison between patient, PruittHealth Premier, caregivers, and other community health providers to ensure appropriate clinical oversight and engagement is provided</li>
<li>Responsible for ensuring the scheduling, coordination and completion of the inter-disciplinary team with primary care provider and can also include other members such as social workers, dieticians, pharmacologist, and physician consultants, and other providers as appropriate.</li>
<li>Organize, secure, integrate and modify the resources necessary to accomplish the goals outlined in the case management plan, utilizing partnership with the other plan staff where appropriate and needed.</li>
<li>Timely creation of quality case management reports documenting results of CM plan interventions in achieving patient-specific goals.</li>
<li>Facilitation of benefits preservation through coordination of appropriate level of care and plan compliance.</li>
<li>Facilitation of recommended treatments with contracted providers to preserve patient benefits and facilitate cost containment objectives.</li>
<li>Works closely with participant to facilitate understanding of available client benefits and local resources</li>
<li>Adhere to PruittHealth Premier goals, objectives, standards of performance, and policies and procedures.</li>
<li>Ensure compliance with quality patient care and regulatory compliance within the company’s standards and RN scope of practice.</li>
<li>Comply with PruittHealth Premier’s confidentiality policy, HIPAA requirements and state and federal regulations.</li>
<li>Supports the highest level of participant-defined quality of life and well-being.</li>
<li>Responsible for identifying overall quality improvement activities</li>
<li>Business travel may be required.</li>
<li>Ability to work in triage and/or disease management role if needed</li>
<li>Other duties as assigned.</li>
</ul>
<b>KNOWLEDGE, SKILLS, ABILITIES:</b><br>
<ul>
<li>Ability to interact with a wide variety of people and handle complex situations simultaneously with customer service focus</li>
<li>Evidence of creativity, integrity and initiative</li>
<li>Attention to detail and follow-up.</li>
<li>Experience with electronic clinical charting/records</li>
<li>Ability to work independently and be self-motivated in a remote environment</li>
<li>Manage assigned case load as business needs dictate.</li>
<li>Excellent time management, flexibility, and efficient organizational skills with ability to work independently and as a team player in both office/remote environment</li>
<li>Adherence to legal and ethical principles of privacy, confidentiality, safety, advocacy, and accreditation and regulatory standards in all case management activities in both office/remote environment</li>
<li>Compliance to internal and external goals/metrics established for assigned department</li>
<li>Position is often required to independently plan and prioritize patient care objectives.</li>
<li>The ability to analyze and problem-solve</li>
</ul>
TECHNICAL SKILLS
<br><br>
<ul>
<li>Proficient computer skills in Windows, Care Management Platforms, and general Internet use.</li>
<li>Ability to chart and follow designated workflow(s) in an electronic environment.</li>
<li>Proficient in typing</li>
</ul>
COMMUNICATION SKILLS
<br><br>
<ul>
<li>Strong verbal and written communication skills required to meet superior customer service and satisfaction levels.</li>
<li>Excellent interpersonal skills and ability to function as a member of a multi-disciplinary team.</li>
<li>Ability to communicate, read, and write fluently in English</li>
<li>Effective analytical and problem-solving skills.</li>
</ul>
<b>MINIMUM EDUCATION REQUIRED:</b><br>
<ul>
<li>Advanced Nursing Diploma and/or college degree in nursing required.</li>
<li>Bachelors (or higher) degree preferred.</li>
</ul>
<b>MINIMUM EXPERIENCE REQUIRED:</b><br>
<ul>
<li>Minimum two years (full- time equivalent) direct clinical care experience required.</li>
<li>Minimum three years industry experience in a managed care setting focused on experience in utilization review/case management and at least two years case management, home care or hospice experience strongly preferred.</li>
<li>Minimum two years experience with long-term care population</li>
</ul>
<b>MINIMUM LICENSURE/CERTIFICATION REQUIRED BY LAW:</b><br>
<ul>
<li>Licensed Registered Nurse with current, unrestricted license in state of practice (Georgia) required.</li>
<li>Certified Case Manager preferred – Mandatory to apply for CCM certification when eligible.</li>
<li>Current CPR certification</li>
</ul>
<b>ADDITIONAL QUALIFICATIONS:</b> (Preferred qualifications)
<br><ul>
<li>Minimum of Class B driver’s license preferred.</li>
</ul>
Family Makes Us Stronger. Our family, your family, one family. Committed to loving, giving, and caring. United in making a difference.
<br>We are eager to connect with you! Apply Now to get started at PruittHealth!
<br>As an Equal Employment Opportunity employer, all qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, disability, or veteran status.
<br><br>
<b>For Florida Job Postings Only:</b><br>
For more information regarding Florida’s Care Provider Background Screening Clearinghouse Education and Awareness, please visit https://info.flclearinghouse.com

RN Plan Case Manager

Emory University

<div>
 <strong>
  Discover Your Career at Emory University
  <br/>
  <br/>
 </strong>
 Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.
 <br/>
 <br/>
 <strong>
  Description
  <br/>
  <br/>
 </strong>
 The Clinical Research Coordinator II handles administrative activities generally associated with the conduct of clinical trials.
 <br/>
 <br/>
 KEY RESPONSIBILITIES:
 <br/>
 <br/>
 <ul>
  <li>
   Manages research project databases, develops flow sheets and other study related documents, and completes source documents/case report forms.
  </li>
  <li>
   Provides guidance to less experienced staff.
  </li>
  <li>
   Interfaces with research participants, determines eligibility and consents study participants according to protocol.
  </li>
  <li>
   Approves orders for supplies and equipment maintenance.
  </li>
  <li>
   Assists in developing recruitment strategies and conducting screenings for study participants including interviews and questionnaires.
  </li>
  <li>
   Supervises collection of study specimens and processing.
  </li>
  <li>
   Establishes case packages for study procedures, monitors scheduling of procedures and charges, coordinates other services as needed.
  </li>
  <li>
   Ensures compliance with research protocols, reviews case report forms and audits for accuracy with source documents, attends monitoring meetings with sponsors.
  </li>
  <li>
   Prepares regulatory submissions.
  </li>
  <li>
   With appropriate credentialing and training may perform phlebotomy or diagnostics.
  </li>
  <li>
   Performs related approved responsibilities as required.
   <br/>
   <br/>
  </li>
 </ul>
 MINIMUM QUALIFICATIONS:
 <br/>
 <br/>
 <ul>
  <li>
   High School Diploma or GED and five years of clinical research experience.
  </li>
  <li>
   Or two years of college in a scientific, health related, or business administration program and three years clinical research experience.
  </li>
  <li>
   Or a licensed as a practical nurse (LPN) and two years clinical research experience.
  </li>
  <li>
   Or a Bachelor's degree in a scientific, health related, or business administration related program and one year of clinical research experience.
  </li>
  <li>
   Or a Master's degree, MD or PhD in a scientific, health related or business administration program.
   <br/>
   <br/>
  </li>
 </ul>
 This position is intended to support clinical research and all clinical training requirements must be tracked and monitored through Emory Healthcare under the credentialing category of Clinical Researcher.
 <br/>
 <br/>
 NOTE: Position tasks are generally required to be performed in-person at an Emory University location. Remote work from home day options may be granted at department discretion. Emory reserves the right to change remote work status with notice to employee.
 <br/>
 <br/>
 <strong>
  Additional Details
  <br/>
  <br/>
 </strong>
 Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).
 <br/>
 <br/>
 Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.
</div>


Clinical Research Coordinator II - School of Medicine Brain Health

<div>Discover Your Career at Emory University:
<div>
Emory University is a leading research university that fosters excellence and attracts world-class talent to innovate today and prepare leaders for the future. We welcome candidates who can contribute to the excellence of our academic community.</div>
Description:
<div><b>
About Winship Cancer Institute of Emory University</b></div><div></div><div><br>
Dedicated to discovering cures for cancer and inspiring hope, Winship Cancer Institute of Emory University is Georgia&rsquo;s only National Cancer Institute-designated Comprehensive Cancer Center, a prestigious distinction given to the top tier of cancer centers nationwide for making breakthroughs against cancer. Winship is researching, developing, teaching, and providing novel and highly effective ways to prevent, detect, diagnose, treat, and survive cancer. Cancer care at Winship includes leading cancer specialists collaborating across disciplines to tailor treatment plans to each patient&rsquo;s needs and type of cancer; innovative therapies and clinical trials; comprehensive patient and family support services; and a personalized care experience aimed at easing the burden of cancer. Winship is Where Science Becomes Hope&reg;. For more information, visit winshipcancer.emory.edu.</div><div></div><div><b><br>
Winship is seeking qualified candidates for the Clinical Research Coordinator II position. </b><b>Position details are as follows:</b></div><div></div><div><br>
The Clinical Research Coordinator II handles administrative activities generally associated with the conduct of clinical trials.</div><div></div><div><br>
KEY RESPONSIBILITIES:</div><ul><li>
Manages research project databases, develops flow sheets and other study related documents, and completes source documents/case report forms.</li><li>
Provides guidance to less experienced staff.</li><li>
Interfaces with research participants, determines eligibility and consents study participants according to protocol.</li><li>
Approves orders for supplies and equipment maintenance.</li><li>
Assists in developing recruitment strategies and conducting screenings for study participants including interviews and questionnaires.</li><li>
Supervises collection of study specimens and processing.</li><li>
Establishes case packages for study procedures, monitors scheduling of procedures and charges, coordinates other services as needed.</li><li>
Ensures compliance with research protocols, reviews case report forms and audits for accuracy with source documents, attends monitoring meetings with sponsors.</li><li>
Prepares regulatory submissions.</li><li>
With appropriate credentialing and training may perform phlebotomy or diagnostics.</li><li>
Performs related approved responsibilities as required.</li></ul><div>
MINIMUM QUALIFICATIONS:</div><ul><li>
High School Diploma or GED and five years of clinical research experience.</li><li>
Or two years of college in a scientific, health related, or business administration program and three years clinical research experience.</li><li>
Or a licensed as a practical nurse (LPN) and two years clinical research experience.</li><li>
Or a Bachelor's degree in a scientific, health related, or business administration related program and one year of clinical research experience.</li><li>
Or a Master's degree, MD or PhD in a scientific, health related or business administration program.</li></ul><div>
This position is intended to support clinical research and all clinical training requirements must be tracked and monitored through Emory Healthcare under the credentialing category of Clinical Researcher.</div>
Additional Details:
<div>
Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions, educational programs, or employment, including recruitment, hiring, promotions, transfers, discipline, terminations, wage and salary administration, benefits, and training. Students, faculty, and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973, the Vietnam Era Veteran's Readjustment Assistance Act, and applicable executive orders, federal and state regulations regarding nondiscrimination, equal opportunity, and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance, 201 Dowman Drive, Administration Building, Atlanta, GA 30322. Telephone: 404-727-9867 (V) | 404-712-2049 (TDD).</div><div></div><div><br>
Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation, please contact the Department of Accessibility Services at accessibility@emory.edu or call 404-727-9877 (Voice) | 404-712-2049 (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.</div></div>

Clinical Research Coordinator II- Winship Cancer Institute

Fifth Group Restaurants

<div><div><b>Who you are:</b> You convey a genuine feeling of warmth, hospitality, and appreciation in every interaction you have. You pride yourself on being a public relations specialist because your primary role is to greet guests, build relationships, seat parties, give directions, and provide information. When you are at the door, you guarantee every guest&rsquo;s first and last impression of our restaurants is positive and heartfelt.<br>
<br>
<b>Who we are: </b>At Fifth Group Restaurants, our purpose is to passionately move people and provide the opportunity to experience joy. Since 1993, it has been our mission to become a leader in the Atlanta dining scene while significantly impacting our city&rsquo;s dining reputation. We value a positive and respectful work environment, diversity, profitability, a balanced and healthy way of living, as well as setting and accomplishing goals. Are you ready to be a Fifth Grouper?<br>
<br>
 <b>Knowledge, Skills and Abilities</b></div>
<ul><li>Commitment to embodying FGR values</li>
<li>Proven success working in an elevated service environment</li>
<li>Ability to communicate with guests and coworkers quickly and accurately</li>
<li>Punctual, timely and responsible with sound and professional judgment
</li><li>Ability to be warm, friendly, and outgoing &amp; present a clean and well-groomed appearance</li>
<li>Ability to multi-task, handle stress, perform and succeed under time sensitive pressure</li>
<li>Ability to work days, nights, weekends and holidays</li>
</ul><div><b>Physical Requirements</b></div>
<ul><li>Constant standing and walking</li>
<li>Occasional stooping, kneeling and crawling</li>
<li>Occasional ascending or descending of ladders, stairs and/or ramps</li>
<li>Must be able to stand and exert well-paced mobility for up to 8 hours per shift</li>
<li>Frequent, continual, intermittent flexing and rotation of the spine, elbows and wrists</li>
<li>Must be able to lift up to 15 lbs on a regular and continuing basis</li>
<li>Occasional pushing, pulling, lifting or carrying up to 50 lbs, i.e. case of wine, full ice buckets, etc</li>
<li>Constant talking, expressing or exchanging ideas by means of spoken words and in the process of communicating with guests and employees</li>
<li>Constant use of POS/Computer systems</li>
<li>Requires manual dexterity to use and operate all necessary equipment</li>
</ul>
<div><br>
<b>FULL-TIME/PART-TIME</b> Full-Time
<br>
<b>EOE STATEMENT</b> We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.</div></div>

Greeter

Accenture

<div><p><b>We Are</b><br>
Accenture Song accelerates growth and value for our clients through sustained customer relevance. We bring together strategy, creativity, and technology to help organizations imagine and deliver growth across brand, business, product, marketing, commerce, and service. With deep industry expertise and strong client partnerships, Communications, Media and Technology (CMT) leaders design and execute growth strategies that solve real customer needs and deliver measurable outcomes.</p><p></p><p><b>
You Are</b><br>
A seasoned growth strategist with 10+ years of experience translating vision into execution and measurable value. You are passionate about solving customer problems in ways that drive lasting impact, and you thrive at the intersection of growth strategy and operational delivery. You are equally comfortable working shoulder-to-shoulder with client executives and leading teams to execute complex transformations. Beyond shaping strategies, you are adept at embedding within client relationships, partnering with Accenture account leads, and identifying new opportunities, both organic and inorganic, that grow Accenture Song&rsquo;s impact and our clients&rsquo; businesses. You are also a thought leader, energized by developing provocative perspectives on the future of CMT industry and packaging them in ways that drive new conversations, opportunities, and growth.</p><p></p><p><b>
The Work</b><br>
As a Senior Manager in Customer Growth Strategy, you will:</p><ul><li>
Partner with CMT clients to define and deliver holistic growth strategies that span brand, business, product, marketing, commerce, and service.</li><li>
Embed deeply with client leaders and Accenture account teams to originate new opportunities for growth, both for our clients and for Accenture Song.</li><li>
Translate bold growth visions into executable roadmaps and operating models aligned to customer needs and business performance.</li><li>
Identify and prioritize value creation opportunities based on evidence, impact potential, and scalability, and oversee execution to ensure tangible outcomes.</li><li>
Lead cross-functional teams, providing oversight and coaching to deliver on high-impact growth initiatives.</li><li>
Develop and publish thought-provoking points of view on future industry trends, growth levers, and customer behaviors, packaging insights in ways that drive market conversations and sales opportunities.</li><li>
Build strong partnerships across Accenture to bring together creativity, technology, and intelligence to deliver end-to-end growth solutions.</li></ul></div>
<br>
<div><p><b>Basic Qualifications</b></p><ul><li>
10+ years of relevant experience in growth strategy, customer strategy, or related consulting/advisory roles.</li><li>
Proven ability to originate, shape, and close new opportunities within client accounts.</li><li>
Track record of delivering strategies that create measurable business outcomes in the CMT industry (revenue growth, customer relevance, cost efficiency, market share gains).</li><li>
Strong leadership experience overseeing teams, managing multiple workstreams, and driving client engagement at senior levels.</li></ul><p></p><p><b>
Preferred Qualifications</b></p><ul><li>
Strategic thinker who can communicate complex ideas in clear, compelling ways.</li><li>
Deep CMT industry experience (telecoms, media, software &amp; platforms) with knowledge of current and emerging trends.</li></ul><ul><li>
Comfort with value realization, business case development, and financial impact tracking.</li><li>
Strong analytical, facilitation, and executive communication skills.</li><li>
MBA or advanced degree in innovation, strategy, or related field a plus.</li><li>
Experience developing and commercializing thought leadership that shapes industry agendas and client demand.</li><li>
Ability to build long-term trusted client relationships and act as an embedded partner.</li><li>
Understanding of AI/ GenAI</li></ul><p></p><ul><li>
Skilled facilitator of workshops and executive sessions, with a proven ability to align diverse stakeholders around bold agendas.</li></ul><p></p><p><b>
What We Offer</b><br>
At Accenture Song, you&rsquo;ll join a global collective of strategists, creatives, technologists, and industry experts. We offer continuous learning, diverse career experiences, and the opportunity to shape the future of CMT by delivering customer relevance and growth at scale.</p><p></p><p><br>
Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.<br>
We anticipate this job posting will be posted until 05/01/2026.<br>
<br>
Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:</p><p></p><p>
U.S. Employee Benefits | Accenture</p><p><br>
Role Location Annual Salary Range<br>
California $132,500 to $302,400<br>
Cleveland $122,700 to $241,900<br>
Colorado $132,500 to $261,300<br>
District of Columbia $141,100 to $278,200<br>
Illinois $122,700 to $261,300<br>
Maryland $132,500 to $261,300<br>
Massachusetts $132,500 to $278,200<br>
Minnesota $132,500 to $261,300<br>
New York $122,700 to $302,400<br>
New Jersey $141,100 to $302,400<br>
Washington $141,100 to $278,200</p><p></p><p><b>
Requesting an Accommodation</b></p><p>
Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.</p><p>
If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an email or speak with your recruiter.</p><p></p><p><b><br>
Equal Employment Opportunity Statement</b></p><p>
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.</p><p>
For details, view a copy of the Accenture Equal Opportunity Statement</p><p>
Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities.</p><p>
Accenture is committed to providing veteran employment opportunities to our service men and women.</p><p></p><p><b><br>
Other Employment Statements</b></p><p>
Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.</p><p>
Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.</p><p>
Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.</p><p>
The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.</p><p>
California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please click here for additional important information.</p><p>
Please read Accenture&rsquo;s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.</p></div>

Customer Growth Strategy Senior Manager | Communications, Media, and Technology

United Digestive

<div><p><b>GENERAL SUMMARY OF DUTIES:</b> Responsible for advanced level scheduling for all patients to include scheduling patient appointments via telephone or electronic communication for: procedures, follow-up office visits, and ancillary services. Additionally, responsible for obtaining accurate documentation of patient information, physician scheduling, endoscopy center scheduling, requests received via the Patient Portal, and for responding, resolving and/or escalating as required, to all patient related issues.</p><p><b>
REPORTS TO:</b> Patient Service Manager</p><div><b>
RESPONSIBILITIES</b><br>
Duties include but are not limited to:<br>
<ul><li>Answer incoming calls in a timely and efficient manner while providing a high level of quality patient care and customer service at all times.</li><li>Schedules, reschedules, and manages cancellations and no shows for patient office visits and procedures</li><li>Maintains and updates current information on physicians schedules and endoscopy block time; schedules patients according to physician availability and preference</li><li>Collects and records accurate patient information according to the AGA Documentation Requirements</li><li>Ensures all applicable procedures are scheduled in AGA endoscopy suites; coordinates scheduling of procedures in hospital if necessary</li><li>Ensures all applicable ancillary services are scheduled at AGA</li><li>Handles requests for information or appointment received via the eCW Patient Portal or AGA Website in an efficient and timely manner</li><li>Mails/Emails information packets to patients who are new to the practice</li><li>Addresses questions regarding patient appointments and requests for information from referring providers</li><li>Accurately provides or counsels patients and/ or relatives with pertinent information regarding medical treatment or procedures; distributes or mails preps to patients if necessary</li><li>Meets or exceeds quality and productivity standards as set by the Patient Service Leadership team</li><li>Answers emails and voicemails and returns patient calls in a timely and efficient manner</li><li>Completes requests for information from other AGA staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts</li><li>Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information</li><li>Participates in staff meetings as directed by the Patient Service Supervisor or Manager</li><li>Participates in marketing activities as directed by the Patient Service Supervisor or Manager</li><li>Participates in ongoing customer service training as directed by the Patient Service Supervisor or Manager</li><li>Any other duties and/or special projects as assigned</li></ul></div><div><b>
REQUIRED EDUCATION, SKILLS &amp; EXPERIENCE</b><br>
High School Diploma or GED required; Certified Medical Assistant preferred; strong customer service skills and ability to type 45 words a minute are required; 2-3 years of call center, eCW, specialty clinic, and/or gastroenterology experience preferred; staff member must be computer literate, able to operate healthcare systems and multiple Microsoft Office applications; bilingual skills are strongly preferred, but not required.<br>
<ul><li>Must have a quiet place to work remotely, with sufficient internet bandwidth to work effectively from a remote location.</li></ul></div><div><b>
ADDITIONAL SKILLS AND EXPERIENCE</b><br>
Patient Service Representative must be able to:<br>
<ul><li>Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect</li><li>Displays a professional outgoing warm and helpful attitude</li><li>Possesses compassion for dealing with people who are ill and need help</li><li>Plan, prioritize, and complete multiple tasks as delegated by the Patient Service Manager</li><li>Work under pressure; assess, respond, and communicate issues in a timely manner</li><li>Communicate clearly with patients and coworkers through the telephone, email, and in-person</li><li>Interpret and apply clinical and non-clinical policies and procedures</li></ul></div><p><b><br>
PHYSICAL/MENTAL/ENVIRONMENTAL DEMANDS</b><br>
Requires sitting and standing associated with a normal office environment; travel within the Metro area required.</p></div>

Patient Service Representative

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