claims specialist - workers' compensation

patient care technician

case manager

account service coordinator Jobs in Atlanta

account service coordinator

claims specialist - workers' compensation Jobs in Atlanta

clinical quality assurance coordinator Jobs in Atlanta

clinical quality assurance coordinator

associate claims care center representative

American Family Insurance

<div>As an Associate Care Center Rep, you&rsquo;ll be the first point of contact for customers reporting a new loss or calling with questions on an existing claim. You&rsquo;ll deliver an empathetic, easy-to-understand experience while gathering accurate details, setting clear expectations, and coordinating next steps across Property, Auto, and Specialty claims. This role blends customer advocacy, strong communication, and attention to detail in a fast-paced, multi-channel environment (phone and digital).<p></p><p>
Position Compensation Range:</p>
$25.00 - $31.88<p></p><p>
Pay Rate Type:</p>
Hourly<p></p><p><i>
Compensation may vary based on the job level and your geographic work location. </i><i>Relocation support is offered for eligible candidates.</i></p><p></p><p><b>
Primary Accountabilities</b></p><ul><li>
Serve as the first point of contact for customers reporting a new loss or calling on an existing claim, delivering an empathetic, clear, and low-effort experience across Property, Auto, and Specialty claims via phone and digital channels.</li><li>
Gather, verify, and document complete loss details using strong listening and investigative questioning; maintain accurate claim file notes and data quality to support timely decisions and minimize rework.</li><li>
Review claim information and coverage guidance (e.g., prior activity, adjuster notes, estimates) to take appropriate next actions within authority.</li><li>
Set expectations and guide customers through next steps&mdash;timelines, required documentation, and available resources&mdash;while proactively following up on commitments and escalations.</li><li>
Manage assigned claim tasks and/or low-complexity inventory, prioritizing work by customer impact, severity, and deadlines while balancing schedule adherence, productivity, and quality/compliance standards.</li><li>
Partner effectively with adjusting teams and cross-functional internal stakeholders (e.g., agencies, underwriting, billing) to resolve issues, remove barriers, and improve the end-to-end customer experience.</li><li>
Utilize systems and related applications efficiently and accurately, safeguarding confidential information and adhering to all policies, procedures, and regulatory requirements.</li><li>
Demonstrate independent judgment, continuous learning, and a problem-solving mindset; identify opportunities to simplify processes and enhance the customer experience.</li></ul><p></p><p><b>
Specialized Knowledge &amp; Skills Requirements</b></p><ul><li>
Proficiency handling work via phone, outbound follow-ups, and digital channels, adapting tone and clarity by channel.</li><li>
Strong organization skills: ability to prioritize, manage a queue/inventory, and meet deadlines with high quality.</li></ul><p></p><p><b>
Preferred Qualifications</b></p><ul><li>
Demonstrated success in customer-facing roles where you handled sensitive situations, de-escalated concerns, and built trust through clear communication and follow-through.</li><li>
Ability to listen actively, ask purposeful questions, and document accurately while navigating multiple systems in a fast-paced environment.</li><li>
Comfort making decisions within guidelines and authority, including applying coverage direction, interpreting documentation (notes/estimates), and taking appropriate next actions.</li><li>
Strong problem-solving and ownership mindset: you take accountability, remove obstacles, and know when/how to escalate for the best customer outcome.</li><li>
Experience supporting customers through complex or emotional events (loss, financial stress, urgent repairs) with empathy and professionalism.</li></ul><p></p><p><b>
Location</b><br>
While this position is primarily work from home, you would need to live near one of our talent areas (within 80 miles) listed to be able to travel to the office for in person meetings and events.</p><p></p><p>
These areas are located in: Madison, WI; Denver, CO; Minneapolis, MN; Keene, NH; St. Joseph, MO; Phoenix, AZ; Atlanta, GA</p><p></p><p>
Travel Requirements &bull; Up to 10%.
</p><p>Physical Requirements &bull; Work that primarily involves sitting/standing.<br>
</p><p></p><h3 class="jobSectionHeader"><b>Additional Information</b></h3><ul><li><p>
Offer to selected candidate will be made contingent on the results of applicable background checks</p></li><li><p>
Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions</p></li><li><p>
Sponsorship will not be considered for this position unless specified in the posting</p></li></ul><p></p><p>
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.</p><p></p><p>
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.</p><p></p><p>
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.</p><p></p>
#LI-LS1</div>

Associate Claims Care Center Representative

Command Investigations

<div>Description:
<p>
Command Investigations, LLC is seeking an Insurance Field Investigator with a minimum of three years experience to become part of a dynamic team. This is a great opportunity for individuals with prior SIU experience who demonstrate integrity, independence, and a drive to succeed in a fast-paced investigative environment.</p><p><b>
Why You Will Love Working with Command Investigations, LLC?</b></p><p>
At Command Investigations, we are invested in YOU! We know, together, we can Lead with Excellence to provide top tier Service with Integrity that drives Results!</p><p><b>
Pay: </b>$28.00 &ndash; $35.00 per hour<br>
<b>Schedule: </b>Full-time, workdays and hours vary based on business needs, and case details. There is no set or recurring schedule. The schedule of an SIU/Field investigator is Monday through Friday, with occasional weekends. Scheduling is often based on the availability of businesses and individuals they are investigating. Statements, scene investigations, and case assignments require collaboration with the entities or individuals that are connected to a case. Flexibility is important so that investigators are able to work around schedules of those they are investigating.</p><p>
Our employees have opportunities to grow within a nationally recognized organization in an exciting and evolving industry.</p><p><b>
How We Take Care of You (for Full Time positions):</b></p><ul><li>
Accrued Paid Time Off</li><li>
Medical, Dental, Vision, and Life Insurance</li><li>
401(k) Plan</li><li>
Employee Referral Program</li></ul><p>
At Command, we take care of our own. Our benefits plan helps keep you and your family healthy, happy, and secure.</p><p><b>
Licensing Requirement:</b></p><p>
A prerequisite of employment for this role is obtaining a Georgia Private Investigator license. Candidates who do not currently hold a GA PI license must be willing and able to complete the required 70-hour course and satisfy all licensing requirements as a condition of employment. The state of Georgia requires that all investigators be personally licensed under their own name in order to conduct private investigations work. Once you complete this process, you will be personally licensed as a private investigator in the state of Georgia. This license is held by you, not the company, and is a required step for anyone pursuing a career in private investigations within the state.</p><p>
Find more information here: https://sos.ga.gov/how-to-guide/how-guide-apply-be-private-detective-employee</p><p><b>
What You will Do:</b></p><p>
In this role, you will conduct claims investigations by gathering evidence, interviewing involved parties, documenting findings, and preparing comprehensive, detailed reports for client review.</p><ul><li>
Conduct investigations related to insurance claims, including workers&rsquo; compensation, general liability, auto, and property cases</li><li>
Obtain in-person recorded statements from claimants, witnesses, and involved parties</li><li>
Capture detailed scene photographs to support investigative findings</li><li>
Prepare comprehensive, factual, and well-organized investigative reports within required deadlines</li><li>
Review case materials and identify inconsistencies or areas requiring further inquiry</li><li>
Communicate effectively with clients and internal teams to provide case updates and ensure investigative objectives are met</li><li>
Utilize sound judgment and discretion while maintaining confidentiality and compliance with company standards</li><li>
Manage multiple case assignments simultaneously while prioritizing tasks to meet strict due dates</li><li>
Operate investigative equipment, including digital recorders and cameras, with proficiency and accuracy</li></ul><p><b>
Special Note: </b>This role requires you to supply your own equipment, including but not limited to, a camera and a digital recorder. Certain equipment specifications or minimum standards may apply.</p>
Requirements:
<p><b>
What We are Looking For:</b></p><ul><li>
Exceptional attention to detail and accuracy</li><li>
Strong work ethic with a willingness to learn and adapt</li><li>
Team-oriented mindset and open-minded attitude</li><li>
Ability to thrive in a focused, detail-driven, and repetitive environment</li><li>
Strong computer skills and working knowledge of Microsoft Suite, specifically in Word and Outlook</li><li>
Excellent written and verbal communication skills</li></ul><p><b>
What You Will Bring:</b></p><ul><li>
3-5 years of experience working as a field investigator required</li><li>
Prior experience with multi-lines investigations strongly preferred</li><li>
Reside within a 60-mile radius of the posted location required</li><li>
Multi-lingual is a plus</li><li>
High school diploma or equivalent required</li><li>
College degree strongly preferred</li><li>
Proficient reading skills and ability to follow directions required</li><li>
Must be able to work independently, provide excellent customer service, and demonstrate strong interpersonal, organizational, and multi-tasking skills. Flexibility and effective time management are required</li><li>
Flexible to work overtime preferred</li><li>
Regular, predictable, and full attendance, as assigned, is an essential function of the job</li><li>
Willingness to work the required schedule</li><li>
Complete a Command Investigations, LLC employment application, submit to pre-employment tasks as required for employment</li></ul><p><b>
Physical Requirements:</b></p><p>
The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</p><ul><li>
The employee will be required to remember and understand certain instructions, guidelines, or other information.</li><li>
The employee should have the ability to lift up to and including 25lbs/11.34kg on occasion.</li><li>
The employee will be required to sit, stand, and/or walk for long periods at a time.</li><li>
The employee will be required to enter text or data into a computer or other machine by means of a traditional keyboard. Traditional Keyboard refers to a panel of keys used as the primary input device on a computer, typographic machine, or 10-Key numeric keypad.</li><li>
Specific vision abilities required for this position include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. The associate must be able to hear, understand, and distinguish speech and surrounding sounds, such as traffic, environmental noises, or standard office activity.</li></ul><p><b>
About Command Investigations</b></p><p>
Command Investigations, founded in 2012, is a nationally recognized investigations firm offering surveillance, remote investigations, desktop intelligence, and specialty services to the insurance defense industry. Grounded in core values of integrity, service, and results, we deliver fast, reliable outcomes and treat every client like they are our only client. Our team leverages cutting-edge technology to stay at the forefront of the industry. With headquarters in Lake Mary, Florida, our experts provide services across the U.S. on a national scale.</p><p>
Command Investigations, LLC is an Equal Opportunity Employer.</p></div>

SIU - Experienced Field Investigator - Full-Time

Marsh McLennan Agency

<div><h2 class="jobSectionHeader"><b>Company:</b></h2>
Marsh McLennan Agency
<p></p><h2 class="jobSectionHeader"><b>Description:</b></h2>
<p></p><p><b>Our not-so-secret sauce.
</b></p><p></p><p>Award winning, inclusive, Top Workplace culture doesn&rsquo;t happen overnight. It&rsquo;s a result of hard work by extraordinary people. The industry&rsquo;s brightest talent drives our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a <b>Claim Account Executive at McGriff Specialty </b>, a division of Marsh McLennan Agency (MMA).</p>
<p></p><p>Marsh McLennan Agency (MMA) provides business insurance, employee health &amp; benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world&rsquo;s leading professional services firm, Marsh (NYSE: MRSH).</p>
<p></p><p><b>A day in the life.
</b></p><p>As our <b>Claim Account Executive </b>on the <b>McGriff Specialty Team </b>, you will:</p>
<ul><li>Develop, foster strategic client relationships, understanding client's business sufficiently to provide
</li><li>studies and recommendations focused on specific client needs, ensuring accuracy, timeliness of client-
</li><li>related communications.
</li><li>Handle all claims within the upper and Jumbo segments with little direct supervision.
</li><li>Enhance McGriff Insurance Services Inc.'s relations with key customers; and assist in the direction of
</li><li>carrier-provided claim adjusting services.
</li><li>Confirm coverage and accurately manage claims to positive outcomes for assigned clients.
</li><li>Ability to develop and produce coherent and comprehensive written responses to reservation of rights
</li><li>letters and coverage denials.
</li><li>Provide educational presentations to both internal and external clients on various policies, coverages,
</li><li>management issues and emerging risk.
</li><li>Aide Claim Manager as a resource by mentoring and developing internal consultants.
</li><li>Conduct studies for clients in areas such as: (select as appropriate to the position) Cost of Risk
</li><li>Containment and Claim Mitigation.
</li><li>Communicate effectively with clients and service team, so as to maintain highest level of client
</li><li>satisfaction with McGriff.
</li><li>Participate in the development and review of service plans.
</li><li>Identify, pursue appropriate business development opportunities with new and existing clients.
</li><li>Maintain knowledge of insurance/risk management-related technical developments and claim trends
</li><li>ensuring that client studies reflect best current thinking.
</li><li>Support sales and service marketing efforts related to account renewals and new business
</li><li>opportunities.
</li></ul><p></p><p><b>Our future colleague.
</b></p><p>We&rsquo;d love to meet you if your professional track record includes these skills:</p>
<ul><li>Bachelor's degree or equivalent work experience
</li><li>Ten years of experience in a claim adjusters role or broker claim consulting role
</li><li>Insurance Adjuster's License and licensed in accordance with local requirements
</li><li>Multi-line claim experience
</li><li>In-depth understanding of claim best practices and able to read and interpret complicated policies and insurance contract
</li><li>Understand and apply computer and communications technology applicable to the position
</li><li>Superior writing skills to convey and explain complex issues and ideas
</li><li>Excellent deductive reasoning skills and problem solving ability
</li></ul><p></p><p><b>Preferred Qualifications:
</b></p> <ul><li>Experience in insurance carrier underwriting
</li> <li>Continuing Education and professional associations to stay abreast of insurance claims matters
</li> <li>Prior brokerage experience
</li> <li>Associate in Risk Management (ARM) or Associate in Claims (AIC) designation
</li></ul><p></p><p>We know there are excellent candidates who might not check all of these boxes. Don&rsquo;t be shy. If you&rsquo;re close, we&rsquo;d be very interested in meeting you.</p>
<p></p><p><b>Valuable benefits.
</b></p><p>We value and respect the impact our colleagues make every day both inside and outside our organization. We&rsquo;ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.</p>
<p>Some benefits included in this role are:</p>
<ul><li>Generous time off, including personal and volunteering
</li><li>Tuition reimbursement and professional development opportunities
</li><li>Hybrid Work
</li><li>Charitable contribution match programs
</li><li>Stock purchase opportunities
</li></ul><p></p><p>To learn more about McGriff, a division of Marsh McLennan Agency, check us out online: https://www.mcgriff.com/
</p><p>For careers at McGriff visit: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw
</p><p>Follow us on social media to meet our colleagues and see what makes us tick:</p>
<ul><li>https://www.linkedin.com/company/mcgriff
</li><li>https://www.linkedin.com/company/marsh-mclennan-agency
</li><li>https://www.instagram.com/lifeatmma/
</li><li>https://www.facebook.com/LifeatMMA
</li><li>https://twitter.com/marsh_mma
</li></ul><p></p><p><b>Who </b><i>you </i><b>are is who </b><i>we </i><b>are.
</b></p><p>We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.</p>
<p><b>Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.
</b></p><p></p><p>McGriff Insurance Broker | McGriff</p>
<p>McGriff specializes in business and personal insurance, employee benefit solutions, risk management services, specialized industry expertise and more.</p>
<p></p><p>#MMAMCG</p>
<p>#LI-Hybrid</p>
<p></p><h3 class="jobSectionHeader"><b>The applicable base salary range for this role is $92,400 to $172,100.
</b></h3><p></p><h3 class="jobSectionHeader"><b>The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
</b><p></p><b>We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.
</b><p></p><b>Applications will be accepted until:
</b><p></p><b>April 8, 2027</b></h3></div>

Commercial Insurance Claims Account Executive

Southern Orthopaedics

<p>Orthopedic Medical Device Sales Representative</p><p>Must live in the Atlanta, GA area.</p><p>Bachelor Degree Required.</p><p>Sales Associate Representative shall assist with the sales and marketing of orthopedic implant systems to Orthopedic Surgeons. The prospective representative will also attend surgeries to advise and assist surgeons with the correct use of orthopedic implants and instruments, and deliver/pickup implant systems to hospitals. Some night and weekend call is required. One position available: Atlanta, GA. Candidates must live in the Atlanta area.</p><p>Compensation: Guarantee Plus commission.</p><p>We are a growing company in a growing industry that distributes innovative, market-leading orthopedic implant products. Bachelors Degree is required. Resumes accepted via email. No phone calls.</p><p>Companies Represented: Acumed, MicroAire, ExsoMed, Alafair Biosciences</p><p>Job Type: Full-time</p><p>Salary $50,000.00 /year plus commission<br/>'<br/>Work Location:</p><ul><li>Multiple locations</li></ul><p>Work Remotely</p><ul><li>No</li></ul><p>Job Type: Full-time</p><p>Pay: $50,000.00 per year</p><p>Work Location: Hybrid remote in Atlanta, GA 30328</p>

Medical Device Sales Representative - Atlanta, GA

Olympus Corporation

<div></div><div><div><div><div><div>Req ID: 10441
</div></div></div></div><div><div><div><div><p><b>Working Location: Georgia, Atlanta</b></p>
<p><b>
Workplace Flexibility: Field</b></p><br>
<p></p>
<p><b><i>
For more than 100 years, Olympus has focused on making people&rsquo;s lives healthier, safer and more fulfilling.<br>
</i></b></p><p></p><p>Every day, we live by our philosophy, True to Life, by advancing medical technologies and elevating the standard of patient care so people everywhere can fulfill their desires, dreams, and lives.<br>
</p><p></p><p>Our five Core Values empower us to achieve Our Purpose:</p>
<p><b>
Patient Focus, Integrity, Innovation, Impact and Empathy.</b></p><br>
<p></p>
<p>
Learn more about Life at Olympus: https://www.olympusamerica.com/careers.</p><div><div><div><h2 class="jobSectionHeader"><b>
Job Description</b></h2>
</div><div><p>
The <b>Sales Trainee Representative (STR)</b> program is designed to build a strong pipeline of future sales and marketing professionals within the Medical Systems Group (MSG) by developing recent college graduates early in their careers.</p>
<p>
STRs will officially report to the <b>Regional Vice President (RVP)</b> and will receive structured development and mentoring from the RVP, <b>Executive Account Manager (EAM)</b>, and <b>Executive Leadership Program (ELP)</b> members. ELP members will serve as mentors to the trainees, gaining valuable coaching and leadership experience in the process. Collectively, this leadership team will provide the guidance, training, and support necessary for STRs to advance their sales and marketing careers at <b>Olympus Corporation of the Americas</b>.</p><br>
<p></p>
<p>
The STR program spans <b>18 months</b>, during which trainees will receive hands-on development through the Sales Training Department and Field Sales Trainers. STRs will be assigned to a field-based territory and aligned with a specific regional sales team. The majority of training will take place in the field, working closely with the assigned EAM and RVP.</p><br>
<p></p>
<p><b>
Note:</b> This is an 18-month assignment, and continued employment is not guaranteed upon completion of the program.</p></div></div><div><div><h2 class="jobSectionHeader"><b>
Job Duties</b></h2>
</div><div><ul><li>Completing virtual and classroom training curriculum, inclusive of: sales process training, clinical training, business acumen training and medical device product training.</li>
<li>Assisting with demos and installations.</li>
<li>Staffing in services and case support.</li>
<li>Uncovering and developing additional needs in key accounts to expand our portfolio.</li>
<li>Promoting new product launches and helping maintain current business.</li>
<li>Assisting in maintaining, managing, and developing the Olympus service business.</li>
<li>Assisting with contract maintenance, including lease turnovers, service contract assistance, and leveraged agreement management.</li>
<li>Assisting with regional workshops.</li>
<li>Assisting EAM with account management duties, including developing, implementing, and managing an effective territory management plan in collaboration with the EAM, ELP member, and RVP.</li>
<li>Completing special projects as assigned.</li>
</ul></div></div><div><div><h2 class="jobSectionHeader"><b>Job Qualifications</b></h2>
</div><div><p><b>
Required:</b></p>
<ul>
<li>Bachelor&rsquo;s Degree required.</li>
<li>Must have demonstrated leadership skills. A passion for continued learning is essential.</li>
<li>Upon successful completion of the 18-month assignment, participants will be eligible to advance into a full-time position within our Field Sales Organization in an assigned territory, Associate Representative roles, or in-house Marketing or office building nation-wide as determined by availability. The ability to relocate significantly enhances additional opportunities. Throughout the program, the candidate will be exposed to a dynamic, fast-paced environment designed to develop exceptional business acumen and clinical selling skills. At the conclusion of the 18-month assignment, the STR will be eligible for consideration for a full-time position as determined by availability and as directed by executive management. At the end of the 18 months, the STR may be eligible to extend for an additional time as deemed appropriate by the business, if mutually agreed upon by the STR and Sales Leadership.</li>
<li>The intended 18-month duration of this assignment does not change the at-will nature of the employment relationship and does not serve as a guarantee that the successful candidate will remain employed for any particular employment period.</li>
<li>Must have a valid driver's license.</li>
<li>Must adhere to all customer and vendor credentialing requirements when visiting medical facilities.</li></ul><br>
<p></p>
<p><b>
Preferred:</b></p>
<ul>
<li>Internship experience in relevant areas preferred.</li>
<li>Must be comfortable with quantitative and qualitative analysis and take a creative, yet pragmatic, approach to problem solving while maintaining quality.</li>
<li>The ability to communicate complex ideas clearly, to work collaboratively, and to influence others is necessary.</li>
<li>Must have strong computer skills.</li>
</ul></div></div></div><p><b>
Why join Olympus?</b></p>
<p>
We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.</p><br>
<p>
</p><p><b>Equitable Offerings you can count on:</b></p>
<ul>
<li><p>Competitive salaries, annual bonus and 401(k)* with company match</p>
</li>
<li><p>Comprehensive medical, dental, vision coverage effective on start date</p>
</li>
<li><p>24/7 Employee Assistance Program</p>
</li>
<li><p>Free live and on-demand Wellbeing Programs</p>
</li>
<li><p>Generous Paid Vacation and Sick Time</p>
</li>
<li><p>Paid Parental Leave and Adoption Assistance*</p>
</li>
<li><p>12 Paid Holidays</p>
</li>
<li><p>On-Site Child Daycare, Caf&eacute;, Fitness Center**</p></li></ul><br>
<p>
</p><p><b>Connected Culture you can embrace:</b></p>
<ul>
<li><p>Work-life integrated culture that supports an employee centric mindset</p>
</li>
<li><p>Offers onsite, hybrid and field work environments</p>
</li>
<li><p>Paid volunteering and charitable donation/match programs</p>
</li>
<li><p>Employee Resource Groups</p>
</li>
<li><p>Dedicated Training Resources and Learning &amp; Development Programs
</p></li><li><p>Paid Educational Assistance</p></li></ul><br>
<p>
</p><ul><li>US Only</li></ul>
<p>
**Center Valley, PA and Westborough, MA</p><br>
<p></p>
<p><b>
Are you ready to be a part of our team?</b></p>
<p>
Learn more about our benefits and incentives: https://www.olympusamerica.com/careers/benefits-perks.</p><br>
<p></p>
<p>
At Olympus, we are committed to Our Purpose of making people&rsquo;s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.</p><br>
<p></p>
<p>
For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.</p><br>
<p></p>
<p>
Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com.</p><br>
<p></p>
<p><b>
You Belong at Olympus</b></p>
<p>
We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish. We warmly encourage all who wish to bring their talents to Olympus to apply.</p><br>
<p>
</p><p><b><i>Applicants Requesting Accommodations: </i></b>Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact OCAAccommodations@olympus.com. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).</p><br>
<p></p>
<p><b>
Let&rsquo;s realize your potential, together.</b></p>
<p>
It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.</p><br>
<div></div>
<p>
Posting Notes: || United States (US) || Georgia (US-GA) || Atlanta || Sales</p><br>
</div></div></div></div><p><br>
<b>Nearest Major Market: </b>Atlanta
<br>
<b>Job Segment: </b>Medical Device Sales, Medical Sales, Sales Rep, Entry Level Sales, Field Sales, Sales</p></div>

Sales Trainee Representative-Atlanta, GA

Ivy Rehab Network

<div>
 <strong>
  State of Location:
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 Georgia
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 <strong>
  Position Summary
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 At Ivy Rehab, we're "All About the People"! As a Patient Engagement Advocate (Healthcare Customer Service Representative), you will play a crucial role in our mission to help enable people to live their lives to the fullest.
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 Join Ivy Rehab&rsquo;s dedicated team where you&rsquo;re not just an employee, but a valued teammate! Together, we provide world-class care in physical therapy, occupational therapy, speech therapy, and applied behavior analysis (ABA) services. Our culture promotes authenticity, inclusion, growth, community, and a passion for exceptional care for every patient.
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  Job Description
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  Assignment:
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 Temporary (90-Day Assignment) with Opportunity to Become Permanent
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  Schedule:
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 Full-Time Hours (40 hours per week); must be available Mon-Fri 7am-7pm EST
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 We are currently seeking a talented individual for a temporary position, with the potential for permanent placement based on performance and business needs. This role offers the chance to prove your skills and make a lasting impact within our team.
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 The
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  Patient Engagement Advocate
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 (Healthcare Customer Service Representative) works within a Patient Engagement Center that helps promote overall health and well-being. In this multi-channel (IB/OB phone, email, chat) contact center, position interacts with physical therapy patients to help them get access to the care they need. Supports geographically distributed physical therapy clinics by delivering a &ldquo;local&rdquo; patient experience. Ability to interact efficiently and put patients at ease will be key to maximizing relationships and help accelerate patient growth on behalf of our physical therapy clinics. Identify, create and adhere to processes and protocols which serve to optimize our relationships with the clinic staffs including front desk and clinicians.
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  Your Responsibilities Will Include
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   Effectively listen and address patient needs to convert an inquiry to a booked appointment, while also achieving high patient satisfaction scores.
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   Engage with patients in an empathetic and caring way that puts their needs first. This is particularly important if someone is in pain or frightened. Demonstrating a caring attitude will go a long way towards providing reassurance and comfort to ensure the patient&rsquo;s needs are handled with care.
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   Leverage technology and knowledge base content modules to provide an experience that &ldquo;feels local&rdquo; from giving pinpoint directions, to sharing information about a specific provider or clinic. Avoid &ldquo;us vs them&rdquo; approach and demonstrate an inclusive &ldquo;we&rdquo; mentality.
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   Collaborate and provide feedback to the marketing, operations, and technical teams as well as clinic staff to implement ongoing improvements which revolve around enhancing the patient experience.
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   Collaborate with your supervisors and peers to identify and quickly resolve issues, recommend new approaches to strive for best practices.
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   Work with patients if a clinic does not have enough near-term availability to offer them alternatives at other nearby clinics.
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   Effectively inform and educate patients on insurance and about our financing/payment plan options.
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   Properly set expectations with our patients in terms of what they can expect at their appointment and any other details that will facilitate a positive experience.
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   Follow protocols for information capture and effectively categorize and disposition interactions in an accurate manner. This will enable accurate data analysis and result in feedback to our clinics or support services staff that is designed to improve the patient experience and accelerate growth.
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   Achieve Key Performance Indicators: efficient handle time, productivity in terms of number of calls handled, conversion rates, patient satisfaction scores, accurate info capture, schedule adherence, etc.
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   May work in other channels such as outbound, email, chat, etc.
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   Perform other duties as assigned.
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  </li>
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  To Excel In This Role, You Should Possess
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  High School/GED or equivalent; College degree is preferable
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  Minimum 2-3 years customer support experience and at least 1 year inbound contact center experience required including experience multi-tasking across multiple systems/apps
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  Minimum of 1-2 years in a sales-oriented role, with a preference for candidates with experience in a call center or telesales environment.
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 Minimum Internet speeds of 10 Mbps upload and150 Mbps download; Latency &lt;30 ms; and Packet Loss &lt;2%
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  Preferred typing aptitude of 50-70 WPM.
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  Experience working in positions where success is measured by meeting Key Performance Indicators (KPIs)
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  Demonstrated tenure in previous positions of at least 2-3 years
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  Must have a dedicated, quiet workspace at home (with a door) to work without distractions
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  Must be able to provide a reliable high-speed internet connection for remote work
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  Excellent verbal and written communication skills and the ability to effectively engage with patients
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  Strong verbal communicator (very clear enunciation, ability to influence/persuade/engage, embody passionate spirit of helping people get the care they need)
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  Attention to detail
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  Ability to work in a fast-paced environment
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  Must be technically savvy, with demonstrated experience working with multiple systems and apps
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  We welcome you to apply if you hold the following attributes:
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   Good listener
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   Collaborative and team player
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   Ability to display caring attitude and be empathetic
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   Multi-task-carry on engaging conversation while following proper protocols for information capture
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   Receptivity to coaching as well as understanding your strengths and opportunities for development
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  </li>
 </ul>
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  Why choose Ivy?
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   Best Employer: A prestigious honor to be recognized by Modern Healthcare, signifying excellence in our industry and providing an outstanding workplace culture.
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   Exceeding Expectations: Deliver best-in-class care and witness exceptional patient outcomes.
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   Exceptional Partnerships: Collaborate with leaders like Hospital for Special Surgery (HSS) and educational partners for continuous learning.
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   Empowering Values: Live by values that prioritize teamwork, growth, and serving others.
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  We are an equal opportunity employer, committed to diversity and inclusion in all aspects of the recruiting and employment process. Actual salaries depend on a variety of factors, including experience, specialty, education, and organizational need. Any listed salary range or contractual rate does not include bonuses/incentive, differential pay, or other forms of compensation or benefits.
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 ivyrehab.com
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</div>


Healthcare Customer Service Representative (Temp-to-Perm)

<div>Job Description:
<div><div>
AXA XL is an Equal Opportunity Employer.</div><div><br>
</div></div><div><div><p>Claims Specialist &ndash; Design Professional</p><p>
Multiple Locations</p></div><p></p><div><p><br>
Our claims team sets us apart. Our experienced claims professionals use their specialized expertise to handle even the most complex claims seamlessly. How do you make a good thing better? You focus on excellence and creating a culture of continuous improvement. You create an environment that fosters collaboration, customer service, and colleague development.</p></div><div><p>
As a Claims Specialist &ndash; Design Professional, you will play a critical role in managing and resolving professional liability claims for architects and engineers. You will interact and collaborate with regional practice leaders, brokers, and insureds on assigned accounts, taking ownership of critical issues relating to claims management. Our professional liability claims handlers are tasked with proactively resolving and settling claims to achieve optimal outcomes.</p></div><p></p><div><p><br>
What you&rsquo;ll be DOING</p></div><div><p>
What will your essential responsibilities include?</p></div><div><ul><li><p>
Proactively managing Design Professional liability claims across multiple jurisdictions, including initial review, coverage evaluation, developing resolution strategies, and ensuring ongoing communication with stakeholders and claims management to achieve the best outcome for the insured and AXA XL.</p></li></ul></div><div><ul><li><p>
Using robust technical skills and subject matter expertise, handle complex and difficult claims within authority level, with focus on setting timely appropriate reserves.</p></li></ul></div><div><ul><li><p>
Partnering with defense counsel in setting and pursuing effective and cost-efficient litigation strategies consistent with AXA XL litigation management best practices.</p></li></ul></div><div><ul><li><p>
Evaluating settlement value and negotiating claims and litigated matters within authority, as well as participating in mediations and settlement conferences. Consistently employing strategic litigation management skills throughout the life of all claims.</p></li></ul></div><div><ul><li><p>
Coordinating and managing communications with internal colleagues and key external stakeholders (e.g., clients, brokers, reinsurers, vendors, etc.) ensuring the highest level of customer service.</p></li></ul></div><div><ul><li><p>
 Ensuring all documentation is present in the claim file and ensuring that Claims Handler Guidelines and protocols are followed</p></li></ul></div><div><ul><li><p>
Maintaining high-quality relationships with insureds and brokers through frequent contact and responsiveness to their needs, including promptly reviewing contracts for insurability when requested.</p></li></ul></div><div><ul><li><p>
Active participation in marketing and promotional activities with some component of public speaking.</p></li></ul></div><div><p>
You will report to the Manager of Design Professional Claims.</p></div><p></p><div><p><br>
What you will BRING</p></div><div><p>
We&rsquo;re looking for someone who has these abilities and skills:</p></div><div><p>
Education: Bachelor&rsquo;s degree required; Juris Doctor (JD) preferred</p></div></div><div><p>
Experience: Intermediate level professional liability claims-handling experience. Experience managing, negotiating, and resolving complex claims.</p></div><div><p>
Licensing: Insurance adjuster licenses for all states requiring licenses, or willingness to immediately obtain such licenses upon starting employment.</p></div><div><p>
Proactive and Results-Oriented File Handling: Ability to proactively manage assigned claims, approach tasks proactively, and anticipate needs. Proactive decision making, ability to prioritize multiple workstreams while maintaining quality.</p></div><div><p>
Analytical and Technical Skills: Robust analytical and technical skills to handle complex and difficult claims applying sound judgment skills.</p></div><div><p>
Collaboration: Ability to collaborate with claims management on large and complex losses. Capability to develop and maintain productive working relationships with insureds, brokers, claim handlers, underwriters, and legal counsel. Willingness to seek input from others as needed to achieve the best result possible for the insured and AXA XL.</p></div><div><p>
Communication: Excellent verbal and written communication, presentation and influencing skills. Ability to communicate effectively with internal and external stakeholders to make sure we provide the highest level of customer service.</p></div><div><p>
Ethics: Handle responsibilities with integrity and to the highest standards of professionalism.</p></div><div><p>
Continuous Improvement Focused: Willing to ask questions and explore new ideas. Eager to learn and ability to focus on continuously improving technical skills and AXA XL claims capabilities.</p></div><div><p>
Client-Service Oriented: Focus on value at all points in the claims experience, delivering on our promise to our clients. High dedication to client, team and vendor relations evidencing professionalism and diplomacy in all situations.</p></div><p></p><div><p><br>
Who WE are</p></div><div><p>
AXA XL, the P&amp;C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don&rsquo;t just provide re/insurance, we reinvent it.</p></div><p></p><div><p><br>
How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business property, casualty, professional, financial lines and specialty.</p></div><p></p><div><p><br>
With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.</p></div><p></p><div><p><br>
Learn more at axaxl.com</p></div><p></p><div><p><br>
What we OFFER</p></div><div><div><p>
Inclusion</p></div><div><p>
AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That&rsquo;s why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It&rsquo;s about helping one another &mdash; and our business &mdash; to move forward and succeed.</p></div><p></p><div><ul><li><p><br>
Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.</p></li></ul></div><div><ul><li><p>
Robust support for Flexible Working Arrangements</p></li></ul></div><div><ul><li><p>
Enhanced family-friendly leave benefits</p></li></ul></div><div><ul><li><p>
Named to the Diversity Best Practices Index</p></li></ul></div><div><ul><li><p>
Signatory to the UK Women in Finance Charter</p></li></ul></div><p></p><div><p><br>
Learn more at Inclusion &amp; Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.</p></div><p></p><div><p><br>
Total Rewards</p></div><div><p>
AXA XL&rsquo;s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do.</p></div><p></p><div><p><br>
We&rsquo;re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.</p></div><p></p><div><p><br>
Sustainability</p></div><div><p>
At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called &ldquo;Roots of resilience&rdquo;, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.</p></div><p></p><div><p><br>
Our Pillars:</p></div></div><div><div><ul><li><p>
Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society &ndash; are essential to our future. We&rsquo;re committed to protecting and restoring nature &ndash; from mangrove forests to the bees in our backyard &ndash; by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.</p></li></ul></div><div><ul><li><p>
Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.</p></li></ul></div><div><ul><li><p>
Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We&rsquo;re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.</p></li></ul></div><div><ul><li><p>
AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL&rsquo;s &ldquo;Hearts in Action&rdquo; programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day &ndash; the Global Day of Giving.</p></li></ul></div><p></p><div><p><br>
For more information, please see Sustainability at AXA XL.</p></div><p></p><div><p><br>
The U.S. base salary range for this position is $88,500 to $154,900 USD.</p></div><div><p>
Actual pay will be determined based upon the individual&rsquo;s skills, experience and location. We strive for market alignment and internal equity with our colleagues&rsquo; pay.</p></div><p></p><div><p><br>
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL&rsquo;s benefits offerings, please visit US Benefits at a Glance 2025.</p></div></div></div><p></p>

Claims Specialist, Design Professional

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