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associate claims care center representative

American Family Insurance

<div>As an Associate Care Center Rep, you&rsquo;ll be the first point of contact for customers reporting a new loss or calling with questions on an existing claim. You&rsquo;ll deliver an empathetic, easy-to-understand experience while gathering accurate details, setting clear expectations, and coordinating next steps across Property, Auto, and Specialty claims. This role blends customer advocacy, strong communication, and attention to detail in a fast-paced, multi-channel environment (phone and digital).
Position Compensation Range:
$25.00 - $31.88
Pay Rate Type:
Hourly
Compensation may vary based on the job level and your geographic work location. Relocation support is offered for eligible candidates.
Primary Accountabilities<ul><li>
Serve as the first point of contact for customers reporting a new loss or calling on an existing claim, delivering an empathetic, clear, and low-effort experience across Property, Auto, and Specialty claims via phone and digital channels.</li><li>
Gather, verify, and document complete loss details using strong listening and investigative questioning; maintain accurate claim file notes and data quality to support timely decisions and minimize rework.</li><li>
Review claim information and coverage guidance (e.g., prior activity, adjuster notes, estimates) to take appropriate next actions within authority.</li><li>
Set expectations and guide customers through next steps&mdash;timelines, required documentation, and available resources&mdash;while proactively following up on commitments and escalations.</li><li>
Manage assigned claim tasks and/or low-complexity inventory, prioritizing work by customer impact, severity, and deadlines while balancing schedule adherence, productivity, and quality/compliance standards.</li><li>
Partner effectively with adjusting teams and cross-functional internal stakeholders (e.g., agencies, underwriting, billing) to resolve issues, remove barriers, and improve the end-to-end customer experience.</li><li>
Utilize systems and related applications efficiently and accurately, safeguarding confidential information and adhering to all policies, procedures, and regulatory requirements.</li><li>
Demonstrate independent judgment, continuous learning, and a problem-solving mindset; identify opportunities to simplify processes and enhance the customer experience.</li></ul>
Specialized Knowledge &amp; Skills Requirements<ul><li>
Proficiency handling work via phone, outbound follow-ups, and digital channels, adapting tone and clarity by channel.</li><li>
Strong organization skills: ability to prioritize, manage a queue/inventory, and meet deadlines with high quality.</li></ul>
Preferred Qualifications<ul><li>
Demonstrated success in customer-facing roles where you handled sensitive situations, de-escalated concerns, and built trust through clear communication and follow-through.</li><li>
Ability to listen actively, ask purposeful questions, and document accurately while navigating multiple systems in a fast-paced environment.</li><li>
Comfort making decisions within guidelines and authority, including applying coverage direction, interpreting documentation (notes/estimates), and taking appropriate next actions.</li><li>
Strong problem-solving and ownership mindset: you take accountability, remove obstacles, and know when/how to escalate for the best customer outcome.</li><li>
Experience supporting customers through complex or emotional events (loss, financial stress, urgent repairs) with empathy and professionalism.</li></ul>
Location 
While this position is primarily work from home, you would need to live near one of our talent areas (within 80 miles) listed to be able to travel to the office for in person meetings and events.
These areas are located in: Madison, WI; Denver, CO; Minneapolis, MN; Keene, NH; St. Joseph, MO; Phoenix, AZ; Atlanta, GA
Travel Requirements &bull; Up to 10%.
Physical Requirements &bull; Work that primarily involves sitting/standing. 
<h3 class="jobSectionHeader">Additional Information</h3><ul><li>
Offer to selected candidate will be made contingent on the results of applicable background checks</li><li>
Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions</li><li>
Sponsorship will not be considered for this position unless specified in the posting</li></ul>
We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.
We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email AskHR@AmFam.com to request a reasonable accommodation.
#LI-LS1</div>

Associate Claims Care Center Representative

Reserv

<div>About Reserv
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
We have ambitious (but attainable!) goals and need people who can work in an evolving environment. If building a leading TPA and the prospect of tackling the long-standing challenges of the claims role sounds exciting, we can&rsquo;t wait to meet you. 
About the role<ul><li>
We are seeking highly organized and customer-focused Rideshare Bodily Injury Resolution Specialists to join our team. In this role, you will manage bodily injury claims arising from incidents involving vehicles operating on rideshare platforms. You&rsquo;ll serve as the main point of contact for injured parties, policyholders, attorneys, medical providers, and other stakeholders&mdash;working to deliver timely, fair, and compliant claim resolutions. 
 
You&rsquo;ll assess liability, evaluate medical treatment and injury severity, review documentation, and negotiate settlements across a variety of bodily injury exposures. These claims often involve layered insurance structures specific to rideshare operations. Strong communication, attention to detail, and negotiation skills are key. 
 
You will also work closely with our internal product and engineering teams to share insights that drive process improvements and technology enhancements across the claims journey. 
 
Resolution Specialists are:</li><li>
Highly motivated and growth-oriented. Excited by the prospect of building a tech-driven claims org.</li><li>
Passionate specialists who care about the customer and their experience.</li><li>
Empathetic. Exercises empathy and patience towards everyone interacted with.</li><li>
Sense of urgency - AT ALL TIMES. That does not mean working at all hours.</li><li>
Creative. Finding the right exit ramp (pun intended) for the resolution of the claim that is in the client&rsquo;s best interest.</li><li>
Conflict-enjoyer. Conflict does not have to be adversarial, but it HAS to be conversational. Working toward a win/win claim resolution.</li><li>
Curious. Wanting to know the whole story so the right decisions are made early and take action to prompt a quick resolution.</li><li>
Anti-status quo. Not just wishing things were done differently but taking the appropriate actions to ensure it.</li><li>
Communicative. Professional written and oral communication with all parties to a claim.</li><li>
And did we mention a sense of humor? Claims are hard enough as it is.</li></ul> 
What you'll do<ul><li>
Provide prompt, courteous and high-quality customer service to all policyholders and claimants by answering customer calls, filing claims, and resolving customer requests</li><li>
Manage an inventory of litigated and non-litigated cases</li><li>
Analyze and review auto insurance claims to identify areas of dispute, investigating and gathering all necessary information and documentation related to the claim, evaluating liability and damages related to the claim, and negotiating and settling claims with opposing parties or their insurance providers</li><li>
Ensure compliance with specific state regulations, policy provisions, and standard operating procedures</li><li>
Manage both non-litigation and litigation cases related to auto claims disputes, communicate with involved parties, attending mediations, arbitrations, and court hearings as necessary, and communicating regularly with clients, claims adjusters, attorneys, and other stakeholders</li><li>
Collaborate with defense counsel, claims counsel, and litigation claims management for strategic planning, including developing and maintaining positive working relationships with approved defense firms and other vendors in the industry</li><li>
Review legal documents and ensuring compliance with initial suit-handling plan of action</li><li>
Serve as corporate representative for discovery review and depositions, and appearing as Corporate Representative at depositions and trials when needed</li><li>
Analyze policy language and reaching appropriate coverage decisions, drafting coverage correspondence, and proactively managing non-litigated and litigated claim files from inception to closure</li><li>
Direct and control the activities and costs of outside vendors including defense counsel and coverage counsel, experts and independent adjusters</li><li>
Maintain adjuster licenses and continuing education requirements</li></ul> 
Qualifications<ul><li>
Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)</li><li>
Rideshare/TNC/Livery experience required.</li><li>
Minimum of 3 years of experience on point and concentrated in rideshare claims adjusting, ideally with:</li><li><div><ul><li>
commercial auto exposures</li><li>
Both attorney-represented and unrepresented claims</li><li>
Third-party bodily injury, including catastrophic losses</li><li>
UM/UIM bodily injury</li><li>
Litigation experience</li><li>
PIP a plus, but not required</li></ul></div></li><li>
Have active adjuster license(s) and be willing to obtain all licenses within 60 days, including completing state-required testing.</li><li>
Knowledge of state regulations, policy provisions, and standard operating procedures.</li><li>
Willingness to travel for clients and claims need</li></ul> 
Benefits<ul><li>
Generous health-insurance package with nationwide coverage, vision, &amp; dental</li><li>
401(k) retirement plan with employer matching</li><li>
Competitive PTO policy &ndash; we want our employees fresh, healthy, happy, and energized!</li><li>
Generous family leave policy after 8 months of continuous work</li><li>
Work from anywhere to facilitate your work life balance</li><li>
Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!</li></ul> 
Additionally, we will<ul><li>
Listen to your feedback to enhance and improve upon the long-standing challenges of an adjuster and the claims role</li><li>
Work toward reducing and eliminating all the administrative work from an adjuster role</li><li>
Foster a culture of empathy, transparency, and empowerment in a remote-first environment</li></ul> 
At Reserv, we value diversity in backgrounds, perspectives, and life experiences and believe that diversity in viewpoints and critical thinking drives innovation, first-principles thinking, and success. We welcome applicants from all backgrounds and encourage those from all walks of life to apply. If you believe you are a good fit for this role, we would love to hear from you!</div>

Bodily Injury Claims Adjuster, Rideshare

VXI Global Solutions

<div>Job Description<div>
It's fun to work in a company where people truly BELIEVE in what they are doing! 
 
We're committed to bringing passion and customer focus to the business.
 
 
Healthcare Call Center Representative
 
 
Location: Remote (Virtual Environment) 
Company: Trusted Leader in Healthcare Services 
 
Are you passionate about delivering exceptional customer service and building meaningful relationships? 
 
As a Healthcare Call Center Representative , you will be the cornerstone of our commitment to customer satisfaction. In this role, you will provide comprehensive support and information to members, providers, and patients, ensuring they get the most out of their healthcare plans and services. By adhering to compliance guidelines and embodying our company values, your objective is to deliver extraordinary service while building trust and rapport with current and prospective members. 
 
What You'll Be Doing: 
<ul><li>
Customer Interactions: 
<ul><li>
Manage inquiries in areas such as Member Services, Medicare, and Billing.</li><li>
Represent our client professionally by addressing and documenting all incoming queries, including complex calls related to specialized product lines.</li></ul></li></ul><ul><li> 
Quality Service: 
<ul><li>
Uphold the organization's philosophy of extraordinary customer relations.</li><li>
Proactively engage with Health Plan, medical group, and facility personnel to gather relevant information for resolving member inquiries.</li></ul></li></ul><ul><li> 
Problem Resolution: 
<ul><li>
Analyze and evaluate customer issues to initiate and coordinate service recovery measures.</li><li>
Document all member interactions meticulously following established procedures.</li></ul></li></ul><ul><li> 
Healthcare Knowledge 
<ul><li>
Demonstrate familiarity with health insurance terminology ( copays , deductibles, claims, authorizations, etc.).</li><li>
Understand Medicare/Medicaid plans and regulations, and explain plan benefits, provider networks, and coverage policies.</li></ul></li></ul><ul><li> 
Operational Excellence 
<ul><li>
Leverage a thorough understanding of company policies and processes to meet customer needs effectively.</li><li>
Contribute to departmental goals and objectives while maintaining proficiency through ongoing training and use of required tools.</li></ul></li></ul><ul><li> 
Performance Metrics: 
<ul><li>
Monitor and achieve Contact Center KPIs, including call handling, first call resolution, and member retention.</li></ul></li></ul><ul><li> 
Compliance and Ethics: 
<ul><li>
Consistently uphold company compliance standards and Code of Conduct, ensuring privacy and confidentiality of member information.</li><li>
Adhere to HIPAA regulations to protect personal health information (PHI) and maintain data security.</li></ul></li></ul><ul><li> 
Tools and Systems:
 
<ul><li>Use multiple systems/screens while assisting callers effectively</li><li>
Navigate CRM, EMR/EHR, and ticketing platforms effectively</li></ul></li></ul> 

What You Bring: 
<ul><li>
Experience: 
<ul><li>
Minimum of two (2) years of customer service or healthcare member-interaction experience.</li><li>
Previous call center experience and/or prior experience in the health insurance industry (preferred).</li></ul></li></ul><ul><li> 
Education: 
<ul><li>
High School Diploma or GED required.</li></ul></li></ul><ul><li> 
Skills: 
<ul><li>
Outstanding written and verbal communication skills.</li><li>
Proven analytical and problem-solving abilities.</li><li>
Ability to respond concisely and clearly to customer queries.</li><li>
Strong critical thinking and problem-solving skills.</li><li>
Typing speed of at least 35 WPM with a 5% or lower error rate.</li></ul></li></ul> 

Success Factors for Working from Home 
 
 
<ul><li>To thrive in this remote role, you'll need:</li></ul><ul><li> 
Private Workspace: A dedicated, quiet workspace with a door that closes, free from ambient noise.</li></ul><ul><li> 
Ergonomics : A comfortable desk and chair setup that allows for the proper installation of necessary equipment.</li></ul><ul><li> 
Reliable Internet Connection : Stable, high-speed internet with a minimum bandwidth of 20 Mbps downstream and 20 Mbps upstream.</li></ul><ul><li> 
Quiet, Distraction-Free Workspace : A dedicated, quiet area where you can focus on delivering excellent customer service without interruptions.</li></ul><ul><li> 
Tech-Savvy : Comfort with technology and ability to learn new systems quickly.</li></ul><ul><li> 
Self-motivation &amp; Independence : Ability to stay productive and manage your time effectively in a remote environment.</li></ul><ul><li> 
Communication Skills : Strong verbal and written communication skills, especially in a virtual setting.</li></ul><ul><li> 
Adaptability : Ability to adapt to changing technologies and procedures while working remotely.</li></ul> 

What You Will Get: 
<ul><li>
Competitive Pay: Enjoy a competitive hourly rate with opportunities for performance-based increases.</li><li>
Comprehensive Benefits: Full health insurance coverage, including medical, dental, and vision plans.</li><li>
Work Environment: A supportive, engaging, and inclusive work environment with opportunities to grow and develop your skills.</li><li>
Career Growth: Abundant advancement opportunities within the organization.</li><li>
Inclusive Workplace: We are an Equal Opportunity Employer, welcoming individuals with disabilities and veterans.</li><li>
Unique Perks: 
<ul><li>
Cell Phone Benefits: $25/month per line for unlimited phone, text, and data (restrictions may apply).</li><li>
Referral for Life Program&trade;: Earn residual bonuses for referring employees who join the team and remain with the company.</li></ul></li></ul> 

Join Our Team: 
If you are motivated to make a meaningful impact in the lives of others, we want to hear from you. Apply today to embark on a rewarding career where your skills and dedication will help shape the future of healthcare services. 
 
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!</div><div><div>
Original Title: US Virtual - Healthcare Call Center Representative - Work from Home</div><div>
Req Id: R26_02133_12</div><div>
Posted At: Tue Apr 28 2026 00:00:00 GMT+0000 (Coordinated Universal Time)</div></div></div>
 <div></div><div><div><div>Customer Service</div></div><div></div><div><div>
Full Time</div></div><div></div><div><div>
Atlanta, Georgia, United States</div></div></div>

US Virtual - Healthcare Call Center Representative - Work from Home

Rialtic, Inc.

<div><h3 class="jobSectionHeader">Role Overview</h3>
<h4 class="jobSectionHeader">The Senior Manager, Claims Analytics, leads the claims analytics function within the Implementation organization. This role is responsible for overseeing complex reimbursement and payment accuracy analyses, managing analysts, setting analytical standards, and partnering cross-functionally with GTM, Customer Success, Product, and Engineering teams to ensure successful client implementations.</h4>
<h4 class="jobSectionHeader">This role combines deep healthcare claims expertise with people leadership, strategic thinking, and operational execution to scale analytics capabilities and drive measurable financial outcomes for clients.</h4>
<h3 class="jobSectionHeader">Key Responsibilities</h3>
<h4 class="jobSectionHeader">Leadership &amp; Strategy</h4>
<ul><li><h4 class="jobSectionHeader">Lead and mentor a team of Implementation Claims Analysts, setting priorities, performance expectations, and development plans. Define and standardize analytical methodologies, reporting frameworks, and best practices for claims and reimbursement analysis.</h4>
</li><li><h4 class="jobSectionHeader">Partner with Implementation leadership to align analytics deliverables with client goals, timelines, and success metrics.</h4>
</li><li><h4 class="jobSectionHeader">Act as a subject-matter expert in claims analytics for complex or high-visibility client implementations.</h4>
</li></ul><h4 class="jobSectionHeader">Analytics &amp; Execution</h4>
<ul><li><h4 class="jobSectionHeader">Oversee large-scale analysis of claims data related to charge capture, reimbursement, underpayment, overpayment, and payment accuracy.</h4>
</li><li><h4 class="jobSectionHeader">Ensure the delivery of exception-driven, actionable insights that clearly identify systemic versus isolated issues.</h4>
</li><li><h4 class="jobSectionHeader">Review and validate analytical outputs, ensuring accuracy, consistency, and clarity in reporting and client-facing deliverables.</h4>
</li><li><h4 class="jobSectionHeader">Guide analyses related to: 
</h4>
</li><li><ul><li><h4 class="jobSectionHeader">Payor reimbursement behavior and trends</h4>
</li><li><h4 class="jobSectionHeader">RVU productivity and payment alignment</h4>
</li><li><h4 class="jobSectionHeader">Revenue cycle optimization opportunities</h4>
</li><li><h4 class="jobSectionHeader">Financial performance to benchmarks, goals, and norms 
</h4>
</li></ul></li></ul><h4 class="jobSectionHeader">Cross-Functional Collaboration</h4>
<ul><li><h4 class="jobSectionHeader">Partner with GTM and Customer Success teams to support implementations, renewals, and expansion opportunities through analytics insights.</h4>
</li><li><h4 class="jobSectionHeader">Collaborate with Product and Engineering teams to influence roadmap priorities based on claims analysis findings and client needs.</h4>
</li><li><h4 class="jobSectionHeader">Serve as a senior analytics representative in client-facing discussions, executive readouts, and strategic reviews. 
</h4>
</li></ul><h4 class="jobSectionHeader">Technical Oversight</h4>
<ul><li><h4 class="jobSectionHeader">Guide data ingestion and processing pipelines using SQL*Loader, Oracle, shell scripting, and cloud-based tools.</h4>
</li><li><h4 class="jobSectionHeader">Oversee advanced analytics leveraging SQL, PL/SQL, Python, Scala, Spark, and AWS.</h4>
</li><li><h4 class="jobSectionHeader">Ensure scalable, repeatable approaches to analyzing billions of claims records across clients. 
</h4>
</li></ul><h4 class="jobSectionHeader">Required Qualifications</h4>
<ul><li><h4 class="jobSectionHeader">8+ years of experience in healthcare claims analytics, payment accuracy, or reimbursement analysis.</h4>
</li><li><h4 class="jobSectionHeader">Prior experience working with claims editing or payment accuracy vendors.</h4>
</li><li><h4 class="jobSectionHeader">Strong expertise in medical coding, billing guidelines, and reimbursement methodologies.</h4>
</li><li><h4 class="jobSectionHeader">Proven people leadership experience managing and developing analytics teams.</h4>
</li><li><h4 class="jobSectionHeader">Advanced proficiency in SQL and experience working with large healthcare datasets.</h4>
</li><li><h4 class="jobSectionHeader">Strong executive communication and presentation skills.\</h4></li></ul></div>

Claims Analytics Manager

Ryder System

<div>Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .
Job Description :
Job Description Summary
Experienced with handling Auto Liability claims to include under Ryder's self-insured, self-administered liability program. Familiar with coverage / contracts. Customer focused and self-motivated. Experience with Commercial Auto claims is a plus.
SUMMARY
The Liability Claim Representative II handles low to mid-range bodily injury claims and property damage claims.
ESSENTIAL FUNCTIONS
<ul><li>Investigates and adjusts claims, as well as directs independent adjusters, experts, and other vendors in the claim handling processes</li>
<li>Interacts, on an on-going basis, with field and operations management, legal counsel, safety managers, customers, insurance carriers, and third party claimants</li>
<li>Manages litigation to ensure claims are handled appropriately, according to the applicable jurisdiction</li>
<li>Assists Claim Manager in the identification of exposures and recommends solutions</li>
<li>Manages indemnity and expense costs properly</li>
<li>Interacts with primary and excess insurance carriers, and re-insurers on files meeting reporting thresholds</li>
<li>Alerts Claim Manager to changes and proposed changes in laws that could impact Ryder's liability program</li>
<li>Updates field operations personnel on claim status when requested</li>
<li>Supervises outside vendors and experts retained to assist in the investigation</li>
<li>Recommends and sets reserves to ensure the reserves represent the probable ultimate payout based on documented file developments</li>
</ul>ADDITIONAL RESPONSIBILITIES
Performs other duties as assigned
EDUCATION
Preferred Bachelor's degree and/or a minimum of two (2) years&rsquo; experience in casualty claims
EXPERIENCE
Two (2) years or more experience in casualty claims
Licenses are a plus
SKILLS
<ul><li>Demonstrated ability to handle and resolve low-to-mid range liability exposures</li>
<li>Requires strong claim technical skills</li>
<li>Strong commitment to the principles of customer focus</li>
<li>Effective interpersonal skills and ability to communicate clearly in verbal and written communications</li>
<li>Strong negotiation skills and ability to deal effectively with insurers</li>
</ul>KNOWLEDGE
<ul><li>Understanding of relevant laws and regulations governing liability claims in the U.S.; beginner level.</li>
<li>Understanding of insurance coverage; beginner level.</li>
<li>Comprehensive understanding of relevant laws and regulations; beginner level.</li>
<li>Will need to obtain specific licenses if needed</li>
</ul>TRAVEL
1-10%
Job Category: Risk Management
Compensation Information :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate&rsquo;s relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
Pay Type :
Salaried
Minimum Pay Range:
$70,900.00
Maximum Pay Range:
$76,900.00
Benefits Information :
For all Full-time positions only : Ryder offers comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options, as well as paid time off for vacation, illness, bereavement, family and parental leave, and a tax-advantaged 401(k) retirement savings plan.
For more information about benefits, click here (https://ryder.icims.com/icims2/servlet/icims2?module=AppInert&amp;action=download&amp;id=4022345&amp;hashed=256118533) to download the comprehensive benefits summary.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.
Important Note :
Some positions require additional screening that may include employment and education verification; motor vehicle records check and a road test; and/or badging or background requirements of the customer to which you are assigned.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a [@ryder.com] email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through www.ryder.com/careers .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at careers@ryder.com .
Current Employees :
If you are a current employee at Ryder, please click here (http://wd5.myworkday.com/ryder/d/task/1422$3.htmld) to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clicking here (http://ryder.com/job-applicant-privacy-policy) .
\#wd</div>

Claims Representative II - REMOTE

McKenney's Inc

<div>JOB SUMMARY
The Claims Specialist shall serve as a member of the Company's risk management team, supporting the Company's auto and general liability claims programs, fleet operations, and technology initiatives. This Position is responsible for the day-to-day management of claims intake and administration, oversight of the company&rsquo;s fleet's compliance and driver qualification files, and execution of technical projects that improve the department's efficiency and analytical capabilities.
The ideal candidate shall possess foundational claims experience, genuine curiosity about technology, and the organizational skills to manage competing priorities across several workstreams. This Position reports directly to the General Counsel and offers significant opportunity for professional growth as the Company's risk function matures.
JOB RESPONSIBILITIES
Claims Management:<ul><li>Serve as the first point of contact for auto accident intake, gathering incident details, coordinating with drivers and field supervisors, and documenting claims in the claims management system</li><li>Manage auto liability and general liability claims from initial report through resolution, including investigation, reserving, settlement coordination, and closure</li><li>Monitor claim status and aging, flag high-exposure or litigated claims, and prepare summary reports for leadership</li><li>Coordinate with third-party administrators, insurance carriers, and defense counsel on open claims matters</li><li>Maintain organized claim files and ensure documentation meets internal standards and carrier requirements</li><li>Track and analyze claims data to identify trends, root causes, and opportunities for loss reduction</li></ul>
Fleet Administration:<ul><li>Order, review, and maintain motor vehicle records (MVRs) for all drivers across applicable jurisdictions, ensuring compliance with Company policy and applicable regulations</li><li>Manage driver qualification files, vehicle assignment records, and fleet compliance documentation</li><li>Coordinate with operations and human resources on driver eligibility determinations, license expirations, and violation follow-up</li><li>Support vehicle insurance and registration processes, including certificate of insurance requests and auto ID card distribution</li><li>Assist with fleet safety initiatives and contribute data and analysis to fleet performance reviews</li></ul>
Technical Projects:<ul><li>Identify opportunities to automate manual processes within the risk management function using available tools and platforms</li><li>Build and maintain dashboards, trackers, and reporting tools that provide leadership visibility into claims, fleet, and risk metrics</li><li>Explore and potentially develop AI-powered tools within the Company's technology stack to improve claims triage, data extraction, or risk scoring</li><li>Partner with IT and other departments on system integrations, data migrations, or technology rollouts that affect risk operations</li></ul>
Training and Stakeholder Engagement:<ul><li>Assist in the development and delivery of the Company's driver training program, including scheduling and recordkeeping</li><li>Conduct or support driver safety training sessions for new hires and existing employees as required</li><li>Communicate risk policies, procedures, and expectations to field teams and operational leaders in clear, accessible terms</li><li>Serve as a resource for internal stakeholders on claims reporting procedures, fleet policies, and risk-related questions</li></ul>
BASIC QUALIFICATIONS
Education and Experience<ul><li>Bachelor's degree in risk management,</li></ul>
insurance, business administration, or a
related field required<ul><li>1 to four 4 years of professional experience in</li></ul>
risk management, claims adjusting,
insurance, or a closely related field<ul><li>Direct experience handling auto liability</li></ul>
and/or general liability claims, including
intake, investigation, reserving, and resolution<ul><li>Internal candidates: 1 to 2 years of</li></ul>
experience as a Field Supervisor, Assistant
Project Manager, or in the Safety
Department, with the successful completion of
Pathway to Field Leadership, Pathway to
Project Manager, or department equivalent.<ul><li>Direct exposure to McKenney&rsquo;s incident</li></ul>
reporting, fleet operations, or driver
management.
Knowledge, Skills, and Abilities
Claims and Insurance Knowledge:<ul><li>Working knowledge of auto and general liability claims processes, coverage analysis, and loss-run reporting</li><li>Understanding of commercial auto insurance policies, certificates of insurance, and basic coverage interpretation</li></ul>
Technical Skills:<ul><li>Strong proficiency in Microsoft Excel and preferred experience with Smartsheet</li><li>Proficiency in Microsoft Office Suite</li></ul>
Soft Skills:<ul><li>Strong written and verbal communication skills, with the ability to explain claims processes and risk concepts to non-risk stakeholders</li><li>Organized and detail-oriented, capable of managing multiple open claims files, fleet records, and project timelines simultaneously</li><li>Self-starter mentality with a willingness to take ownership of processes and improve them over time</li></ul>
Abilities:<ul><li>Ability to manage multiple priorities and maintain attention to detail in a fast-paced environment</li><li>Ability to learn and work within the Company's existing technology stack, including internal databases and reporting tools</li><li>Comfort pulling and analyzing data to support risk decisions and reporting</li></ul>
PREFERRED REQUIREMENTS<ul><li>Experience interfacing with third-party administrators, insurance carriers, or defense counsel</li><li>Familiarity with claims management systems (e.g., Origami Risk, RMIS, or similar platforms)</li><li>Experience with or ability to quickly learn fleet administration tasks, including MVR ordering and review, vehicle assignments, driver file maintenance, and DOT compliance basics</li><li>Comfort managing data and workflows for a large fleet (Salesforce)</li><li>Interest in or experience with automation, AI tools, or low-code/no-code platforms (e.g., Workato or prompt engineering for AI applications)</li><li>Associate in risk management (ARM), Associate in Claims (AIC), or similar designation (in progress or completed)</li><li>Ability to develop and deliver training content (e.g., driver safety training) to field-level employees</li><li>Experience developing or delivering training programs</li><li>Bilingual ability (Spanish/English), depending on workforce composition</li></ul>
WORKING CONDITIONS AND PHYSICAL EFFORTS<ul><li>Work normally takes place in a typical interior/office environment.</li><li>No or very limited exposure to physical risk.</li><li>No very limited physical effort is required.</li></ul>
Moving Safety Forward, our initiative for continuous improvements in our safety culture, reminds us that we are on a journey toward a zero-incident culture. In all we do, we must work to build a partnership with our employees, customers and business associates that empowers them all with the ability to do their jobs safely.
McKenney&rsquo;s is an Equal Opportunity Employer committed to workforce diversity. Qualified candidates will receive consideration without regard to age, color, religion, sexual orientation, disability, national origin, or gender identity. McKenney&rsquo;s is a smoke-free and drug-free workplace.
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Claims Specialist

Allied Universal Compliance and Investigations

<div>SIU Investigator<h2 class="jobSectionHeader">
Overview</h2>
Company Overview:
Advance Your Career in Insurance Claims with Allied Universal&reg; Compliance and Investigation Services. Allied Universal&reg; Compliance and Investigation Services is the premier destination for a career in insurance claim investigation. As a global leader, we provide dynamic opportunities for claim investigators, SIU investigators, and surveillance investigators. Our team is committed to innovation and excellence, making a significant impact in the insurance industry. If you're ready to grow with the best, explore a career with us and make a difference.<h2 class="jobSectionHeader">
Job Description</h2>
Allied Universal&reg; is hiring a Special Investigations Unit (SIU) Investigator. Special Investigations Unit (SIU) Specialists investigate claims with red flags that suggest fraudulent behavior In relation to an Insurance claim. The SIU Specialist must use their extensive knowledge of Insurance policies and the components of fraud to determine If claims warrant reporting to the appropriate state agency for prosecution. 
<ul><li>Must possess a valid driver's license with at least one year of driving experience</li><li>
Georgia applicants must independently complete the 70-hour course necessary to receive a Private Investigator's license prior to applying.</li></ul> 

RESPONSIBILITIES:
<ul><li>Independently investigate suspected fraudulent insurance claims for a variety of coverage to include workers' compensation, general liability, property and casualty and disability</li>
<li>Acquire and gather information through use of own discretion, and guidance from clients and case managers, by means of data collection, interviews, research and collaboration with other SIU entities, law enforcement and state Departments of Insurance</li>
<li>Create and maintain detailed documentation for investigations, file reviews, audits, training tasks, consulting projects, and other assignments as directed</li>
<li>Produce professional and expert reports, memos, and letters that are clear, concise, and grammatically correct</li>
<li>Run appropriate database indices if necessary and verify the accuracy of results found</li>
<li>Independently develop a strategic plan to achieve assignment objectives, ensuring thorough documentation and effective communication with clients and their Special Investigation Unit Supervisor</li></ul>
QUALIFICATIONS (MUST HAVE):
<ul><li>Must possess one or more of the following:</li><li><ul><li>
Bachelor's degree in Criminal Justice</li>
<li>High School diploma or higher with a minimum of five (5) years of demonstrated professional law enforcement experience with specific attention to investigations related to fraud</li></ul></li><li>
Ability to be properly licensed as a Private Investigator as required by the state where work Is completed</li>
<li>Post offer, must be able to successfully complete the Allied Universal Investigations training/orientation course</li>
<li>Minimum of five (5) years of demonstrated experience conducting complex insurance investigations or adjusting complex insurance claims</li>
<li>Proficient understanding and application of anti-fraud laws, insurance regulations, and compliance standards within their home state and designated regional area.</li>
<li>Proficient in utilizing laptop computers and cell phones.</li>
<li>Special Investigative Unit (SIU) Compliance knowledge</li>
<li>Ability to type 40+ words per minute with minimum error</li>
<li>Flexibility to work varied and irregular hours and days including weekends and holidays</li></ul>
PREFERRED QUALIFICATIONS (NICE TO HAVE):
<ul><li>Military experience</li>
<li>Law enforcement</li>
<li>Insurance administration experience</li>
<li>Familiarity with California SIU regulations</li>
<li>One or more of the following professional industry certifications:</li><li><ul><li>
Certified Fraud Investigator (CFE)</li>
<li>Certified Insurance Fraud Investigator (CIFI)</li>
<li>Fraud Claim Law Associate (FCLA)</li>
<li>Fraud Claim Law Specialist (FCLS)</li>
<li>Certified Protection Professional (CPP)</li>
<li>Associate in Claims (AIC)</li>
<li>Chartered Property Casualty Underwriter (CPCU)</li></ul></li></ul>
BENEFITS:
<ul><li>Medical, dental, vision, basic life, AD&amp;D, retirement plan and disability insurance</li>
<li>Seven paid holidays annually, sick days available where required by law</li>
<li>Vacation time offered at an initial accrual rate of 3.08 hours biweekly; unused vacation is only paid out where required by law</li></ul><h2 class="jobSectionHeader">
Closing</h2>
Allied Universal&reg; is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.<h2 class="jobSectionHeader">
Requisition ID</h2> 
2026-1580120</div>

SIU Investigator

Explore 498+ Associate claims care center representative in Atlanta this May. Find roles across top companies and apply now to boost your career.