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service advisor

United Al Saqer Group

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.Main objectives of the role<ul><li>Ensure premium service consulting tailored to the individual needs of each customer.</li><li>Boost sales through selling Aftersales products and services.</li><li>Loyalise customers and ensure customer satisfaction at any time.</li></ul>Tasks<ul><li>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed.</li></ul>Interfaces<ul><li>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor.</li></ul> To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. To succeed in this role, you should have the following skills and experience:<ul><li>A bachelor's degree in mechanical engineering or automotive related field</li><li>Professional service advisor experience of an automotive dealership</li><li>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal, and communication skills.</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li><li>UAE driving license</li></ul>

Service Advisor

United Al Saqer Heavy Equipment LLC

Get AI-powered advice on this job and more exclusive features.Job Description We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. Main objectives of the role <ul><li>Ensure premium service consulting tailored to the individual needs of each customer.</li><li>Boost sales through selling Aftersales products and services.</li><li>Loyalise customers and ensure customer satisfaction at any time. </li></ul>Tasks <ul><li>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed. </li></ul>Interfaces <ul><li>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor. </li></ul>Job requirements To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. To succeed in this role, you should have the following skills and experience: <ul><li>A bachelor's degree in mechanical engineering or automotive related field</li><li>Professional service advisor experience of an automotive dealership</li><li>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal, and communication skills.</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li><li>UAE driving license</li></ul></ul> Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Motor Vehicle Manufacturing</li></ul>Referrals increase your chances of interviewing at United Al Saqer Heavy Equipment LLC by 2xAbu Dhabi Emirate, United Arab Emirates 3 days ago Customer Service Advisor - Arabic speaker (Abu Dhabi) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 hours ago Customer Service Advisor - Abudhabi- Medical background ( Arabic/ English Speaker) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago Officer- Customer Service (Emiratized Role) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago Guest Relations Executive (Emiratis Only) - Conrad Abu Dhabi Etihad Towers Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi Abu Dhabi Emirate, United Arab Emirates 6 hours agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 months agoAbu Dhabi Emirate, United Arab Emirates 3 weeks agoAbu Dhabi Emirate, United Arab Emirates 3 weeks agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Lamborghini Abu Dhabi & Dubai

<div>
 
 The Service Advisor serves as a liaison between customers and the dealership's service department. They are responsible for understanding customer vehicle issues, recommending appropriate services and repairs, and ensuring customer satisfaction throughout the service process.
 
 
 
 Duties and Responsibilities:
 
 
 
 
 Customer Interaction:
 
 
 <ul>
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 Greet customers courteously and inquire about their vehicle issues.
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 Listen to customer concerns, ask relevant questions, and document the details of the vehicle problems.
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 Clearly explain automotive issues and the recommended repairs or services to customers, using non-technical language.
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 Provide accurate estimates of repair costs and timeframes for service completion.
 </li>
 </ul>
 
 
 Service Recommendations:
 
 
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 <li>
 Consult service manuals and technical documentation to provide accurate service recommendations to customers.
 </li>
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 Advise customers on necessary and recommended services based on vehicle mileage, manufacturer guidelines, and inspection results.
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 Explain the benefits and importance of preventive maintenance services to customers.
 </li>
 </ul>
 
 
 Appointment Scheduling:
 
 
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 Schedule appointments for vehicle repairs and maintenance services.
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 Coordinate with the service department to ensure timely allocation of resources and completion of services.
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 Keep customers informed about the status of their vehicles and any changes in the service timeline.
 </li>
 </ul>
 
 
 Parts and Labor Estimation:
 
 
 <ul>
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 Prepare detailed and accurate repair estimates, including the costs of parts, labor, and additional services.
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 Provide quotes to customers and obtain their approval before initiating repairs.
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 Verify parts availability and order necessary components for repairs.
 </li>
 </ul>
 
 
 Customer Service and Satisfaction:
 
 
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 Ensure high levels of customer satisfaction by addressing customer concerns and resolving issues promptly.
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 Follow up with customers after service to ensure their satisfaction and address any post-service concerns.
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 Handle customer complaints professionally and escalate issues to management if necessary.
 </li>
 </ul>
 
 
 Documentation and Record Keeping:
 
 
 <ul>
 <li>
 Maintain detailed records of customer interactions, service requests, repairs performed, and parts used.
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 Prepare and process service invoices, ensuring accuracy in billing and customer information.
 </li>
 <li>
 Collaborate with the accounting department for proper invoicing and payment processing.
 </li>
 </ul>
 
 
 Technical Knowledge:
 
 
 <ul>
 <li>
 Stay updated on automotive technology, service procedures, and industry trends.
 </li>
 <li>
 Collaborate with technicians and mechanics to understand complex technical issues and explain them to customers accurately.
 </li>
 </ul>
 
 
 Sales and Upselling:
 
 
 <ul>
 <li>
 Identify opportunities for upselling additional services or accessories based on customer needs and vehicle condition.
 </li>
 <li>
 Promote service packages, maintenance plans, and dealership promotions to customers.
 </li>
 <li>
 Meet or exceed sales targets and service department revenue goals.
 </li>
 </ul>
 
 Record faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity affecting the quality of repair.
 
 
 Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.
 
 
 Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop to ensure continuity of business.
 
 
 Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company genuine interest in sorting out his problem so as retain customer&lsquo;s confidence.
 
 
 Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.
 
 
 Ensure customer/representative name, signature are obtained on receiving form, job card, gate pass etc.
 
 
 Ensure customer name, signature etc are obtained on the required disclaimers as per company policy
 
 
 
</div>

Excel Auto Workshop

Job Opening: Service AdvisorLocation: Excel Auto WorkshopPosition Type: Full-Time∆ Job DescriptionExcel Auto Workshop is looking for a proactive and customer-focused Service Advisor to join our team. The ideal candidate will act as the key link between customers and technicians, ensuring smooth workflow, clear communication, and high customer satisfaction.∆ Key Responsibilities<ul><li>Greet customers and understand vehicle concerns clearly</li><li>Communicate effectively with technicians to ensure accurate job execution</li><li>Prepare detailed job estimations and get customer approvals</li><li>Prepare and explain invoices clearly to customers</li><li>Source spare parts efficiently and coordinate with suppliers</li><li>Keep customers updated on job progress, delays, and additional work</li><li>Ensure smooth workflow between reception, workshop, and parts sourcing</li><li>Maintain accurate records using garage management / automation software</li><li>Handle customer queries, follow-ups, and service-related complaints professionally</li><li>Support workshop operations wherever required to maintain efficiency</li></ul>∆ Required Skills &amp; Qualifications<ul><li>Excellent communication skills (very important)</li><li>Strong command of English (spoken and written)</li><li>Arabic language skills are a strong advantage</li><li>Good understanding of vehicle service processes and workshop operations</li><li>Experience or familiarity with garage management / automation software</li><li>Strong computer skills (estimations, invoicing, emails, software usage)</li><li>Ability to multitask and work under pressure</li><li>Customer-oriented mindset with a professional attitude</li></ul>∆ Preferred Experience<ul><li>Minimum 2 years of UAE Experience is Required.</li><li>Previous experience as a Service Advisor, Service Coordinator, or similar role</li></ul>Experience working in a GERMAN/EUROPEAN Automotive Workshop environment (preferred)∆ Salary &amp; Benefits Salary Range: AED 2,500 &ndash; 3,500 per month Incentives / Commissions based on performance Growth opportunities within the companyWhy Join Excel Auto Workshop?<ul><li>Professional and supportive work environment</li><li>Opportunity to grow with a fast-developing workshop</li><li>Performance-based incentives</li><li>Hands-on exposure to real workshop operations</li></ul>Interested candidates can apply by sending their CV or contacting us directly.Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per monthExperience:<ul><li>UAE Automotive Service Advisor : 2 years (Required)</li></ul>Language:<ul><li>English (Required)</li><li>Arabic (Required)</li></ul>

Automotive Service Advisor

Al Maraghi Auto repairs

Sr Service AdvisorTotal 10+Years of experience as service advisor GCC experience :7+ Years Language :English &amp; Arabic (Native)Work Location :Abu DhabiRoles and Responsibilities&middot; Greet customers and listen to their concerns about their vehicles.&middot; Diagnose problems and recommend repairs or maintenance services.&middot; Provide accurate estimates for repairs and services.&middot; Explain repair and maintenance options to customers in a clear and concise way.&middot; Schedule appointments for service and keep customers updated on the progress of their repairs.&middot; Process customer payments and ensure that all paperwork is completed accurately.&middot; Build relationships with customers and ensure that they are satisfied with their service.&middot; Stay up-to-date on the latest automotive technology and repair procedures.Job Types: Full-time, Permanent

Senior Service Advisor

Concentrix

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.Essential Functions / Core Responsibilities<ul><li>Ensure service delivered to our customers meets contractual Key Performance Indicator ('KPIs')</li><li>Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer</li><li>Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer</li><li>Greet customers in a courteous, friendly, and professional manner using agreed upon procedures</li><li>Maintain basic knowledge of client products and / or services</li><li>Prepare complete and accurate work including appropriately notating accounts as required</li><li>Participate in activities designed to improve customer satisfaction and business performance</li><li>Offer additional products and / or services</li><li>Track, document and retrieve information in call tracking database</li><li>Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff</li></ul>Candidate Profile<ul><li>High school diploma with three to six months of relevant experience preferred</li><li>Courteous with strong customer service orientation</li><li>Strong computer navigation skills and PC Knowledge</li><li>Ability to effectively communicate, both written and verbally</li><li>Dependable with strong attention to detail</li><li>Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly</li><li>Tolerance for repetitive work in a fast-paced, high production work environment</li><li>Ability to work as a team member, as well as independently</li><li>Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner</li><li>Ability to rotate shifts, as needed</li><li>Based on location and / or program, additional experience / skills may be required</li><li>Job requirements may vary by country and will not contravene any local laws</li></ul>Has program required basic skill set to perform routine tasks within simple processes but lacking program / product specific knowledge. Works with close supervision and clearly defined procedures. Starting to demonstrate familiarity with client terminology, operating standards and procedures. Starter without sustained metric performance levels.Supplemental Geographical InformationRECRUITER ENTER THE APPLICABLE LANGUAGE :GERMANY - This job description does not apply to employees in Germany.UNITED KINGDOM- EXCLUDE HIGH SCHOOL INFORMATION IN CANDIDATE PROFILE SECTIONPHILIPPINES<ul><li>Minimum of two years of college education. No prior call center experience is required</li><li>Ability to think clearly and can explain simple issues effectively, both written and verbally</li></ul>INDIA<ul><li>Ability to effectively communicate, both written and verbally</li><li>Listen attentively to customer needs and concerns; demonstrate empathy</li><li>Clarify customer requirements; probe for and confirm understanding of requirements or problem</li><li>Confirm customer understanding of the solution and provide additional customer education as needed</li><li>Ability to learn including strong problem solving skills</li><li>Demonstrate strong probing and problem solving skills</li><li>Should be able to handle complex queries</li><li>Should be able to resolve customer queries independently</li></ul>DisclaimerThe above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.Location :Language Requirements :Time Type :Customer Service Advisor • ARE Abu Dhabi, Building Khaleej Area

Customer Service Advisor - Arabic Speaker - Abudhabi

Al Tayer Group

Functional Roles and Responsibilities<ol><li>Provide efficient and courteous handling of present customers or over the phone, providing necessary information, service booking, and guidance.</li><li>Welcome service customers by arranging to seat them and keep them comfortable until they are attended to by the Service Advisor.</li><li>Direct the customer to the relevant advisor who will attend to them.</li><li>Call customers to get feedback on their visits to ATM.</li><li>Be part of the telemarketing activities during campaigns.</li><li>Support the reception in managing the courtesy vehicles.</li></ol>Job Requirements<ol><li>High school certificate.</li><li>1-2 years relevant experience.</li><li>Proficiency in Microsoft Office.</li><li>Customer service skills.</li><li>Exposure to a multicultural environment.</li><li>Excellent communication skills in English and Arabic.</li></ol>

Customer Care Representative (UAE National)

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Customer Service Advisor - Arabic Speaker - Abudhabi

Customer Care Representative (UAE National)