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service advisor

United Al Saqer Group

We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars.Main objectives of the role<ul><li>Ensure premium service consulting tailored to the individual needs of each customer.</li><li>Boost sales through selling Aftersales products and services.</li><li>Loyalise customers and ensure customer satisfaction at any time.</li></ul>Tasks<ul><li>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed.</li></ul>Interfaces<ul><li>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor.</li></ul> To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. To succeed in this role, you should have the following skills and experience:<ul><li>A bachelor's degree in mechanical engineering or automotive related field</li><li>Professional service advisor experience of an automotive dealership</li><li>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal, and communication skills.</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li><li>UAE driving license</li></ul>

Service Advisor

United Al Saqer Heavy Equipment LLC

Get AI-powered advice on this job and more exclusive features.Job Description We are looking for a personable service advisor to act as the liaison between our customers and service technicians. The service advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test driving cars. Main objectives of the role <ul><li>Ensure premium service consulting tailored to the individual needs of each customer.</li><li>Boost sales through selling Aftersales products and services.</li><li>Loyalise customers and ensure customer satisfaction at any time. </li></ul>Tasks <ul><li>Performs service consulting by consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs.</li><li>Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers.</li><li>Maintaining positive customer relationships to ensure repeat business.</li><li>Ensuring all details on services rendered and costs are related to customers and processing their payments.</li><li>Liaising with service technicians about parts ordering and ensuring parts are available when needed. </li></ul>Interfaces <ul><li>Aftersales manager, Sales advisor, Workshop manager, Service assistant, Technicians, Team Leaders, Reception manager, Parts advisor. </li></ul>Job requirements To be a successful service advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry. To succeed in this role, you should have the following skills and experience: <ul><li>A bachelor's degree in mechanical engineering or automotive related field</li><li>Professional service advisor experience of an automotive dealership</li><li>Strong industry knowledge and experience of automotive luxury brands (McLaren, Ferrari, Maserati, Lamborghini, Bugatti, etc.)</li><li>Proficiency with industry-specific software.</li><li>Excellent customer service, interpersonal, and communication skills.</li><li>Strong organizational, decision making, and problem-solving skills.</li><li>The ability to communicate with mechanics, customers, and management.</li><li>UAE driving license</li></ul></ul> Seniority level <ul><li> Seniority level Entry level</li></ul> Employment type <ul><li> Employment type Full-time</li></ul> Job function <ul><li> Job function Other</li><li> Industries Motor Vehicle Manufacturing</li></ul>Referrals increase your chances of interviewing at United Al Saqer Heavy Equipment LLC by 2xAbu Dhabi Emirate, United Arab Emirates 3 days ago Customer Service Advisor - Arabic speaker (Abu Dhabi) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 hours ago Customer Service Advisor - Abudhabi- Medical background ( Arabic/ English Speaker) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago Officer- Customer Service (Emiratized Role) Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago Guest Relations Executive (Emiratis Only) - Conrad Abu Dhabi Etihad Towers Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago Customer Service Advisor ( Bilingual- English / Arabic ) Part time On Site -Abu Dhabi Abu Dhabi Emirate, United Arab Emirates 6 hours agoAbu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 months agoAbu Dhabi Emirate, United Arab Emirates 3 weeks agoAbu Dhabi Emirate, United Arab Emirates 3 weeks agoWe're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

Ali & Sons Holding LLC

About the Role We are looking for a Service Advisor to act as the primary contact between customers and the workshop team. The role ensures professional customer service, smooth repair processes, and achievement of workshop targets in labor and parts sales. Key Responsibilities <ul><li>Welcome customers, prepare job cards, and record customer concerns, damages, and approvals.</li><li>Coordinate with the Foreman on required work and ensure accurate documentation in the DMS.</li><li>Keep customers updated through regular follow-ups and provide service advice on vehicle needs.</li><li>Review service history to validate current repair requests and warranty eligibility.</li><li>Obtain repair approvals and maintain proper evidence.</li><li>Resolve customer concerns in coordination with the Customer Relations team.</li><li>Monitor and update WIP reports regularly.</li><li>Ensure compliance with health and safety procedures and maintain a professional image.</li><li>Perform additional duties as assigned by the Service Manager.</li><li>KPIs: Achieve labor and parts sales targets.</li><li>Customer Satisfaction Index (CSI) scores.</li><li>Completion of required online training.</li><li>Management of WIP and reduction of unjustified job cards.</li></ul> Qualifications <ul><li>2-5 years' experience as a Service Advisor in the automotive industry (UAE experience preferred).</li><li>Strong knowledge of vehicle servicing and warranty procedures.</li><li>Excellent communication and customer service skills.</li><li>Fluency in English (Arabic is an advantage).</li><li>Proficiency in MS Office and dealership management systems (DMS).</li></ul> Seniority level <ul><li>Entry level</li></ul> Employment type <ul><li>Full-time</li></ul> Job function <ul><li>Other</li></ul>Referrals increase your chances of interviewing at Ali & Sons Holding LLC.

Speed O Garage

Job Title: Service Advisor &amp; EstimatorLocation: Al Quoz 4, DubaiCompany: Speed O GarageJob Type: Full-time, In-PersonJob SummaryWe are looking for an experienced and customer-focused Service Advisor &amp; Estimator to manage customer communication, prepare accurate quotations, coordinate with technicians, and ensure smooth workflow in the workshop.The ideal candidate must be confident, responsible, and knowledgeable about automotive services.Key ResponsibilitiesCustomer Handling (B2C &amp; B2B)<ul><li>Greet walk-in, WhatsApp and phone customers professionally</li></ul><ul><li>Understand customer complaints and vehicle issues</li></ul><ul><li>Maintain strong customer relationships and follow-up</li></ul><ul><li>Provide clear explanations of recommended services</li></ul>Estimation &amp; Quotation<ul><li>Inspect vehicles with technicians to understand faults</li></ul><ul><li>Prepare accurate quotations for labour + parts</li></ul><ul><li>Provide estimates for mechanical, electrical, AC, suspension, and major/minor services</li></ul><ul><li>Send itemized quotations to customers and take approvals</li></ul>Workshop Coordination<ul><li>Create job cards with correct details</li></ul><ul><li>Assign jobs to mechanics and monitor progress</li></ul><ul><li>Coordinate with the parts department/suppliers</li></ul><ul><li>Ensure all approved jobs are completed correctly</li></ul>Billing &amp; Delivery<ul><li>Ensure final QC before vehicle delivery</li></ul><ul><li>Prepare and explain invoices clearly</li></ul><ul><li>Handle payment collection and closing job cards</li></ul>Follow-Up &amp; Retention<ul><li>Follow up on pending approvals</li></ul><ul><li>Call customers after service for feedback</li></ul><ul><li>Manage B2B fleet accounts professionally</li></ul>Required Skills &amp; Experience<ul><li>Minimum 1&ndash;3 years experience as Service Advisor / Estimator in UAE (preferred)</li></ul><ul><li>Strong knowledge of automotive repairs &amp; parts</li></ul><ul><li>Excellent communication skills (English required; Hindi/Arabic added advantage)</li></ul><ul><li>Ability to prepare accurate quotations</li></ul><ul><li>Good computer skills (WhatsApp, Excel, garage management systems)</li></ul><ul><li>Customer-focused and professional attitude</li></ul><ul><li>Must be available to work full-time in Al Quoz</li></ul>Education<ul><li>Diploma or technical background preferred</li></ul><ul><li>Automotive experience is mandatory</li></ul>Salary &amp; Benefits<ul><li>Competitive salary (based on experience)</li></ul><ul><li>Attractive incentive/commission structure</li></ul><ul><li>Staff benefits + career growth</li></ul><ul><li>Friendly and professional work environment</li></ul>Working Hours<ul><li>9 hours per day</li></ul><ul><li>6 days a week</li></ul>How to ApplySend your CV via WhatsApp or Email: speedogarage@gmail.com0545812721speedogarages@gmail.comAl Quoz 4 &ndash; Near Emirates GlassJob Type: Full-timePay: AED4,000.00 - AED6,000.00 per monthWork Location: In person

Lamborghini Abu Dhabi & Dubai

<div>
 
 The Service Advisor serves as a liaison between customers and the dealership's service department. They are responsible for understanding customer vehicle issues, recommending appropriate services and repairs, and ensuring customer satisfaction throughout the service process.
 
 
 
 Duties and Responsibilities:
 
 
 
 
 Customer Interaction:
 
 
 <ul>
 <li>
 Greet customers courteously and inquire about their vehicle issues.
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 Listen to customer concerns, ask relevant questions, and document the details of the vehicle problems.
 </li>
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 Clearly explain automotive issues and the recommended repairs or services to customers, using non-technical language.
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 Provide accurate estimates of repair costs and timeframes for service completion.
 </li>
 </ul>
 
 
 Service Recommendations:
 
 
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 <li>
 Consult service manuals and technical documentation to provide accurate service recommendations to customers.
 </li>
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 Advise customers on necessary and recommended services based on vehicle mileage, manufacturer guidelines, and inspection results.
 </li>
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 Explain the benefits and importance of preventive maintenance services to customers.
 </li>
 </ul>
 
 
 Appointment Scheduling:
 
 
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 <li>
 Schedule appointments for vehicle repairs and maintenance services.
 </li>
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 Coordinate with the service department to ensure timely allocation of resources and completion of services.
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 Keep customers informed about the status of their vehicles and any changes in the service timeline.
 </li>
 </ul>
 
 
 Parts and Labor Estimation:
 
 
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 <li>
 Prepare detailed and accurate repair estimates, including the costs of parts, labor, and additional services.
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 Provide quotes to customers and obtain their approval before initiating repairs.
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 Verify parts availability and order necessary components for repairs.
 </li>
 </ul>
 
 
 Customer Service and Satisfaction:
 
 
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 <li>
 Ensure high levels of customer satisfaction by addressing customer concerns and resolving issues promptly.
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 Follow up with customers after service to ensure their satisfaction and address any post-service concerns.
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 Handle customer complaints professionally and escalate issues to management if necessary.
 </li>
 </ul>
 
 
 Documentation and Record Keeping:
 
 
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 <li>
 Maintain detailed records of customer interactions, service requests, repairs performed, and parts used.
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 Prepare and process service invoices, ensuring accuracy in billing and customer information.
 </li>
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 Collaborate with the accounting department for proper invoicing and payment processing.
 </li>
 </ul>
 
 
 Technical Knowledge:
 
 
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 <li>
 Stay updated on automotive technology, service procedures, and industry trends.
 </li>
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 Collaborate with technicians and mechanics to understand complex technical issues and explain them to customers accurately.
 </li>
 </ul>
 
 
 Sales and Upselling:
 
 
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 Identify opportunities for upselling additional services or accessories based on customer needs and vehicle condition.
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 Promote service packages, maintenance plans, and dealership promotions to customers.
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 Meet or exceed sales targets and service department revenue goals.
 </li>
 </ul>
 
 Record faults and service requirements based on manufacturer recommendation and when agreed to record the requirement correctly on job card to avoid any ambiguity affecting the quality of repair.
 
 
 Organize inspection upon completion of the job to ensure the quality of the job meets the prescribed standard and to satisfy the customer that the job has been carried out as desired.
 
 
 Deliver the vehicle in most courteous manner once the job has been completed to the entire satisfaction of the customer and authorities of the workshop to ensure continuity of business.
 
 
 Keep the customers constantly posted on the status of the back order parts, their actual date and time of arrival to assure customer of the company genuine interest in sorting out his problem so as retain customer&lsquo;s confidence.
 
 
 Keep customers periodically informed about the work progress and deliver vehicles after collecting the repair charges / LPO/ IPO.
 
 
 Ensure customer/representative name, signature are obtained on receiving form, job card, gate pass etc.
 
 
 Ensure customer name, signature etc are obtained on the required disclaimers as per company policy
 
 
 
</div>

The Collectors' Workshop LLC

Service Advisor / Estimator<ul><li>Role Overview</li></ul>As a Service Advisor / Estimator, you&rsquo;ll be the bridge between our clients and our technical team. You&rsquo;ll ensure every restoration journey is clearly documented, accurately costed, and communicated. This role combines technical understanding with customer service excellence.<ul><li>Key Responsibilities</li></ul>- Greet and guide clients through the restoration and service process- Prepare accurate estimates for repairs, restorations, and maintenance- Document workflows, parts, and labor with precision- Liaise with suppliers for period-correct materials and components- Maintain clear communication between clients and technicians<ul><li>Requirements</li></ul>- Proven experience as a Service Advisor or Estimator- Strong technical knowledge of classic and modern vehicles- Excellent communication and customer service skills- Ability to prepare detailed cost breakdowns and documentation- Passion for automotive heritage and restoration culture- Based in Dubai or willing to relocateJob Type: Full-time

Service Advisor / Estimator

AMC MOTORS TRADING LLC

Job Summary:We are looking for an experienced and customer-oriented Automobile Service Advisor to join our team. The ideal candidate will act as the communication link between customers and the workshop team, ensuring timely, accurate, and high-quality service delivery.Key Responsibilities:<ul><li>Greet customers, understand their service requirements, and create job cards accurately.</li><li>Inspect vehicles with customers and explain required repairs, service packages, and maintenance recommendations.</li><li>Coordinate with technicians to ensure timely diagnosis and completion of service jobs.</li><li>Communicate service progress, repair updates, and cost estimates to customers.</li><li>Upsell value-added services, maintenance packages, and accessories.</li><li>Ensure proper documentation of service history, customer complaints, and repair records.</li><li>Conduct post-service follow-ups to ensure customer satisfaction.</li><li>Maintain knowledge of automotive systems, warranty policies, and service procedures.</li><li>Handle customer complaints professionally and ensure quick resolutions.</li><li>Ensure adherence to workshop safety and quality standards.</li></ul>Requirements:<ul><li>2&ndash;5 years of experience as a Service Advisor in the automotive industry.</li><li>Strong technical knowledge of vehicles, diagnostics, and service operations.</li><li>Excellent communication, customer service, and problem-solving skills.</li><li>Ability to handle pressure and manage multiple tasks.</li><li>Proficiency in preparing job cards, estimates, and service reports.</li><li>Good computer skills (MS Office, service management systems).</li></ul>Job Type: Full-timePay: AED2,500.00 - AED3,500.00 per month

Service Advisor- Automobile

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Service Advisor- Automobile