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customer service specialist Jobs in Ankara Turkey

customer service specialist

information technology support specialist Jobs in Ankara Turkey

information technology support specialist

order management specialist Jobs in Ankara Turkey

order management specialist

service delivery specialist

GE HealthCare

<div><h1 class="jobSectionHeader"><b>Job Description Summary</b></h1>
Service Delivery Specialist is responsible for driving service delivery, execution, dispatching and master planning processes to ensure customer satisfaction, problem resolution and operation excellence across Turkey<p></p><h1 class="jobSectionHeader"><b>
Job Description</b></h1><p><b>
Roles and Responsibilities</b></p><p></p><div><div><div><div><div><div><div><div><div><p>
Key responsibilities/essential functions include:</p><ul><li><p>
Ensuring ongoing customer satisfaction by efficient planning of field operations and timely resolution of customer issues</p></li><li><p>
Driving operational excellence on the service delivery processes under responsibility</p></li><li><p>
Dispatching field team members to the corrective service requests with most efficient and smart planning option, considering engineering proficiency and geographical circumstances.</p></li><li><p>
Master planning and follow up of Preventive Maintenance (PM), Field Modification Instruction (FMI), Installation, Option &amp; Upgrades (O&amp;U), helium refill operations</p></li><li><p>
Monitoring and closely following up down systems and hot issues until resolution and customer satisfaction</p></li><li><p>
Driving data analysis and business case development for key projects</p></li><li><p>
Developing productivity initiatives/projects to reduce cost, improve efficiency, eliminate manual work and increase speed of service</p></li><li><p>
Achieving Key Performance Indicators (KPIs) and ensuring compliance with Standard Operating Procedures (SOP&rsquo;s) on a daily basis</p></li></ul></div></div></div></div></div></div></div></div></div><p><b>
Required Qualifications</b></p><ul><li><p>
Bachelor&rsquo;s Degree</p></li><li><p>
Experience or familiarity with process management and/or continuous improvement</p></li><li><p>
Strong analytical and quantitative skills</p></li><li><p>
Experience on statistical and/or data management tools</p></li><li><p>
Proven ability to meet deadlines in a fast-paced changing environment</p></li><li><p>
Excellent planning, prioritization and organizational skills</p></li><li><p>
Excellent interpersonal and verbal &amp; written communication skills</p></li><li><p>
Demonstrated collaboration, negotiation and conflict resolution skills</p></li><li><p>
Analytical, problem solving &amp; root-cause analysis skills</p></li></ul><p><b>
Desired Characteristics</b></p><p></p><ul><li><p>
Process Management</p></li><li><p>
Customer Service</p></li><li><p>
Communication skills</p></li><li><p>
Negotiation skills</p></li><li><p>
Planning skills</p></li></ul><p></p><h1 class="jobSectionHeader"><b>
Additional Information</b></h1><div><div><div><div><div><div><div><p><b>
Relocation Assistance Provided: </b>No</p></div></div></div></div></div></div></div></div><p></p>

Service Delivery Specialist

Johnson Controls

<div><p><b>What you will do:</b><br>
As a Customer Service Specialist reporting to the Sales Manager in Ankara, you will manage order administration and fulfillment functions, ensuring a seamless process from order receipt to delivery. You will play a vital role in expanding our customer base and achieving growth objectives in a collaborative team environment.</p><p><b><br>
How you will do it:</b></p><ul><li>
Oversee the complete order processing value chain, whether direct or through a distribution network.</li><li>
Engage with customers to address inquiries and manage sales order documentation.</li><li>
Facilitate communication with internal teams and external suppliers to ensure timely order fulfillment and compliance with company policies.</li><li>
Maintain accurate data entry and updates in the ERP system.</li><li>
Act as the primary contact for logistics, managing the shipping process and customs clearances.</li><li>
Provide exceptional customer service and resolve any conflicts or issues that arise.</li><li>
Proactively monitor financial follow-ups and ensure all transactions meet company standards.</li></ul><p><b><br>
What we look for:</b></p><ul><li>
Proven experience in customer service or as a Client Service Representative.</li><li>
Strong communication skills with an emphasis on active listening and customer orientation.</li><li>
Familiarity with ERP systems, preferably SAP.</li><li>
A proactive mindset with the ability to adapt to diverse customer personalities.</li><li>
Excellent organizational and multitasking abilities.</li><li>
Attention to detail and a commitment to delivering outstanding service.</li></ul><p><br>
Join Johnson Controls and contribute to a company culture that values collaboration, innovation, and personal development. We offer competitive pay, comprehensive benefits, and opportunities for continuous growth in a supportive environment.</p></div>

Customer Service Specialist

Baker Hughes

<div><div><b>Lead Sourcing Specialist</b></div><div><div><div><div><div><div><div><div><div><h1 class="jobSectionHeader"><b>
Would you like the opportunity to be responsible for business growth?</b></h1><h1 class="jobSectionHeader"><b>
Would you like to be part of a new era?</b></h1><p></p><p><b>
Join our Team</b></p><p>
At Baker Hughes our purpose is clear. We take energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.</p><p></p><p><b>
Partner with the best</b></p><p>
As a Lead Sourcing Specialist, you will negotiate with dedicated providers according to specific policies. You will ensure to achieve the best contractual conditions while also ensuring internal customer satisfaction.</p></div></div></div></div></div></div></div></div></div><p></p><p>
This position is open for pipelining purposes for an expected opening</p><p></p><p><b>
As a Lead Sourcing Specialist, you will be responsible for:</b></p><ul><li>
Manage all RFQs for a manufacturing or service site. Getting competitive offers while achieving the defined Deflation KPIs.</li><li>
Contribute in executing and implementation of Sourcing defined strategy for each commodity or Supplier.</li><li>
Work towards achieving specific defined KPIs set by product line.</li><li>
Define supplier strategy including management and optimization of supplier panels. Lead negotiations and allocate needs to specific suppliers. Negotiate terms and conditions and transmit information to Procurement. Manage claims. Includes commercial sourcing management such as data analysis, negotiations support, etc. This may also include purchasing activities.</li><li>
Detects and signals flaws in approaches, methods, procedures and processes and suggests improvements.</li><li>
Handles communication with direct colleagues and the business about data gathering and analysis.</li><li>
Negotiating best cost &amp; delivery, with suppliers; place and follow up on PO&rsquo;s for assigned commodities.</li><li>
Managing effective working relationships with suppliers for PO execution.</li><li>
Managing problems and schedule changes to ensure on time delivery.</li><li>
Updating ERP to ensure accurate planning.</li><li>
Developing new solutions under guidance and/or in a team setting.</li><li>
Balancing both tactical execution with strategic initiatives necessary to drive cost and lead time reduction.</li><li>
Working together with high level individuals within the business.</li><li>
Working with Commodity Buyers on technical and commercial developments to develop awareness of manufacturing processes and improve product knowledge</li></ul><p></p><p><b>
Fuel your passion</b></p><p><b>
To be successful in this role you will:</b></p><ul><li>
Have Bachelor's degree from an accredited university or college. (Engineering is preferred).</li><li>
Have a minimum of 6 years of experience in sourcing/procurement in the oil and gas industry.</li><li>
Knowledge of Ariba and SAP is an advantage.</li><li>
Have strong oral and written communication as well as interpersonal and leadership skills.</li><li>
Have the ability to lead initiatives of moderate scope and impact.</li><li>
Have effective problem identification and solution skills as well as proven analytical and organizational ability.</li></ul><p></p><p><b>
Work in a way that works for you</b></p><p>
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:</p><ul><li><p>
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive</p></li></ul><p></p><p><b>
Working with us</b></p><p>
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.</p><p></p><p><b>
Working for you</b></p><p>
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:</p><ul><li><p>
Contemporary work-life balance policies and wellbeing activities</p></li><li><p>
Comprehensive private medical care options</p></li><li><p>
Safety net of life insurance and disability programs</p></li><li><p>
Tailored financial programs</p></li><li><p>
Additional elected or voluntary benefits</p></li></ul><p></p><b>
About Us:</b><div>
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.</div><br>
<b>
Join Us:</b><div>
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward.<br>
<br>
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</div></div>

Lead Sourcing Specialist

<div>
 <strong>
  Would you like the opportunity to be responsible for business growth?
  <br/>
  <br/>
 </strong>
 <strong>
  Would you like to be part of a new era?
  <br/>
  <br/>
 </strong>
 <strong>
  Join our Team
  <br/>
  <br/>
 </strong>
 At Baker Hughes our purpose is clear. We take energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.
 <br/>
 <br/>
 <strong>
  Partner with the best
  <br/>
  <br/>
 </strong>
 As a Lead Sourcing Specialist, you will negotiate with dedicated providers according to specific policies. You will ensure to achieve the best contractual conditions while also ensuring internal customer satisfaction.
 <br/>
 <br/>
 This position is open for pipelining purposes for an expected opening
 <br/>
 <br/>
 <strong>
  As a Lead Sourcing Specialist, you will be responsible for:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Manage all RFQs for a manufacturing or service site. Getting competitive offers while achieving the defined Deflation KPIs.
  </li>
  <li>
   Contribute in executing and implementation of Sourcing defined strategy for each commodity or Supplier.
  </li>
  <li>
   Work towards achieving specific defined KPIs set by product line.
  </li>
  <li>
   Define supplier strategy including management and optimization of supplier panels. Lead negotiations and allocate needs to specific suppliers. Negotiate terms and conditions and transmit information to Procurement. Manage claims. Includes commercial sourcing management such as data analysis, negotiations support, etc. This may also include purchasing activities.
  </li>
  <li>
   Detects and signals flaws in approaches, methods, procedures and processes and suggests improvements.
  </li>
  <li>
   Handles communication with direct colleagues and the business about data gathering and analysis.
  </li>
  <li>
   Negotiating best cost &amp; delivery, with suppliers; place and follow up on PO&rsquo;s for assigned commodities.
  </li>
  <li>
   Managing effective working relationships with suppliers for PO execution.
  </li>
  <li>
   Managing problems and schedule changes to ensure on time delivery.
  </li>
  <li>
   Updating ERP to ensure accurate planning.
  </li>
  <li>
   Developing new solutions under guidance and/or in a team setting.
  </li>
  <li>
   Balancing both tactical execution with strategic initiatives necessary to drive cost and lead time reduction.
  </li>
  <li>
   Working together with high level individuals within the business.
  </li>
  <li>
   Working with Commodity Buyers on technical and commercial developments to develop awareness of manufacturing processes and improve product knowledge
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Fuel your passion
  <br/>
  <br/>
 </strong>
 <strong>
  To be successful in this role you will:
  <br/>
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Have Bachelor's degree from an accredited university or college. (Engineering is preferred).
  </li>
  <li>
   Have a minimum of 6 years of experience in sourcing/procurement in the oil and gas industry.
  </li>
  <li>
   Knowledge of Ariba and SAP is an advantage.
  </li>
  <li>
   Have strong oral and written communication as well as interpersonal and leadership skills.
  </li>
  <li>
   Have the ability to lead initiatives of moderate scope and impact.
  </li>
  <li>
   Have effective problem identification and solution skills as well as proven analytical and organizational ability.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work in a way that works for you
  <br/>
  <br/>
 </strong>
 We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Working with us
  <br/>
  <br/>
 </strong>
 Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
 <br/>
 <br/>
 <strong>
  Working for you
  <br/>
  <br/>
 </strong>
 Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
 <br/>
 <br/>
 <br/>
 <ul>
  <li>
   Contemporary work-life balance policies and wellbeing activities
  </li>
  <li>
   Comprehensive private medical care options
  </li>
  <li>
   Safety net of life insurance and disability programs
  </li>
  <li>
   Tailored financial programs
  </li>
  <li>
   Additional elected or voluntary benefits
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  About Us:
  <br/>
  <br/>
 </strong>
 We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.
 <br/>
 <br/>
 <strong>
  Join Us:
  <br/>
  <br/>
 </strong>
 Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward.
 <br/>
 <br/>
 Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
 <br/>
 <br/>
 <strong>
  R156776
 </strong>
</div>


<div><h3 class="jobSectionHeader"><b>Tooling &amp; Inventory Specialist - Site Operations
</b></h3><div><div><div><div><div><div><div><div><div><b>Would you like to work with oilfield equipment?</b></div></div></div></div></div></div></div></div></div><h3 class="jobSectionHeader"><b>
Do you love collaborating with teams to solve complex problems?</b></h3><p></p><p><b>
Be part of a successful team</b></p><div><div><div><div><div><div><div><div><div>
We devise smarter systems to control and monitor oil and gas extraction. Innovating in the energy industry, our subsea and surface pressure capabilities are industry-leading. We manufacture an innovative, market leading flexible pipe solutions for the Oil and Gas market for on-shore facilities.
</div></div></div></div></div></div></div></div></div><p></p><ul><li>This position is opened for pipelining purposes for an expected opening</li></ul><p></p><p><b>
Partner with the best</b></p><p>
As a Tooling &amp; Inventory Specialist, you will be responsible for:</p><ul><li><p>
Analyzing incoming demand: identifies order exceptions, misalignment with product rationalization strategy and opportunities to utilize existing inventory</p></li><li><p>
Planning and schedules order timelines to be consistent with customer requirements while minimizing inventory and shipping costs</p></li><li><p>
Working with the Product Line/Sales/Service Delivery to prioritize deliver dates as needed (push outs, pull ins)</p></li><li><p>
Performing various material management analysis such as statistical material consumption and forecasts, aged inventory, aged purchase orders, in-transit material analysis, safety stock, etc.</p></li><li><p>
Implementing inventory stocking strategies</p></li><li><p>
Monitoring levels of safety stock, global and aging inventory and works with regions and manufacturing plants to address accordingly</p></li><li><p>
Working to ensure new assets, repaired assets and spares are captured with the Sales &amp; Operations Planning process</p></li><li><p>
Assisting in executing continuous improvement projects to maximize value.</p></li></ul><p></p><p><b>
Fuel your passion</b></p><p>
To be successful in this role you will:</p><ul><li>
Have a bachelor&rsquo;s degree in engineering or any related field</li><li>
Have from 1 to 3 years of Subsea workshop experience in planning, preferably inthe oil and gas industry</li><li>
Deep knowledge of SAP and MRP functionality</li><li>
Have an advanced level of English communication skills</li><li>
Ability to work with and influence stakeholders</li><li>
Technical execution knowledge with a sense of urgency</li></ul><p></p><p><b>
Work in a way that works for you</b></p><p>
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:</p><ul><li>
Working flexible hours - flexing the times you work in the day</li></ul><p></p><p><b>
Working with us</b></p><p>
Our people are at the heart of what we do at Baker Hughes. We know we are better when all of our people are developed, engaged and able to bring their whole authentic selves to work. We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.</p><p></p><p><b>
Working for you</b></p><p>
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know we have to push the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:</p><ul><li>
Contemporary work-life balance policies and wellbeing activities</li><li>
Comprehensive private medical care options</li><li>
Safety net of life insurance and disability programs</li><li>
Tailored financial programs</li><li>
Additional elected or voluntary benefits</li></ul><p></p><b>
About Us:</b><div>
We are an energy technology company that provides solutions to energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward &ndash; making it safer, cleaner and more efficient for people and the planet.</div><br>
<b>
Join Us:</b><div>
Are you seeking an opportunity to make a real difference in a company that values innovation and progress? Join us and become part of a team of people who will challenge and inspire you! Let&rsquo;s come together and take energy forward.<br>
<br>
Baker Hughes Company is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.</div></div>

Tooling & Inventory Specialist - Site Operations - Turkish National

solarVis

<div>
 <p>
  <strong>
   About SolarVis
  </strong>
 </p>
 <p>
  SolarVis is a dynamic, fast-growing B2B SaaS startup revolutionizing the sustainable energy landscape. We are leading the digital transformation of the energy value chain by offering innovative software solutions that streamline the sales and marketing processes of businesses installing electrification products such as solar systems, EV chargers, batteries, and heat pumps. Think of us as the&nbsp;
  <strong>
   Salesforce and SAP of Sustainable Energy.
  </strong>
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   About the Position
  </strong>
 </p>
 <p>
  As a rapidly growing company, solarVis is looking for a
  <strong>
   Marketing Specialist
  </strong>
  to join our team in our Ankara office, located in the relaxed and vibrant environment of ODT&Uuml; TEKNOKENT CoZone, to help scale solarVis from 1 to 100.
 </p>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Key Responsibilities:
  </strong>
 </p>
 <ul>
  <li>
   Execute the multi-channel content strategy for solarVis (social media, blogs, newsletters, website content, webinars, case studies, email marketing).
  </li>
  <li>
   Collaborate with product and sales teams to produce clear and engaging product updates and training materials that support customer education, feature adoption and retention.
  </li>
  <li>
   Manage project coordination and communication across marketing workflows with external stakeholders such as outsourced service providers, marketing partners and other third-party collaborators.
  </li>
  <li>
   Manage the end-to-end content calendar and regularly align with the management team on content direction, tone and messaging across all platforms.
  </li>
  <li>
   Collaborate with the Growth Manager to create and optimize marketing assets across formats such as social posts, short-form videos, ad creatives and webinar materials.
  </li>
  <li>
   Use AI-assisted tools and automation flows to scale content creation and distribution efficiently.
  </li>
  <li>
   Track content performance and KPIs and continuously improve based on analytics.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Qualifications:
  </strong>
 </p>
 <ul>
  <li>
   Based in Ankara, T&uuml;rkiye.
  </li>
  <li>
   +1 year of experience in marketing or content marketing, preferably in a tech or B2B SaaS environment.
  </li>
  <li>
   Strong copywriting and storytelling skills in English.
  </li>
  <li>
   Solid understanding of SEO, AEO and keyword research.
  </li>
  <li>
   Familiarity with content automation, AI tools and emerging content trends.
  </li>
  <li>
   Ability to contribute to email nurturing flows and content-driven drip campaigns.
  </li>
  <li>
   Proactive, creative and self-driven mindset with the ability to ideate, execute and measure.
  </li>
  <li>
   Understanding of visual and video content creation processes.
  </li>
  <li>
   Ability to turn product data and customer insights into compelling stories.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Nice to Have
  </strong>
 </p>
 <ul>
  <li>
   Understanding of growth funnels and conversion-oriented content.
  </li>
  <li>
   Basic familiarity with visual and short-form video creation tools (e.g., Figma, Canva, CapCut, Adobe Express).
  </li>
  <li>
   Knowledge of automation tools (Zapier, n8n, Make etc.) for scaling content workflows.
  </li>
  <li>
   Experience with CRM and analytics tools.
  </li>
  <li>
   Experience with CMS platforms (WordPress, Webflow etc.)
  </li>
  <li>
   Familiarity with platforms such as G2, Capterra or similar B2B review ecosystems.
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   We Offer
  </strong>
 </p>
 <ul>
  <li>
   Shape the future of solarVis&rsquo; global brand
  </li>
  <li>
   Competitive compensation package
  </li>
  <li>
   Private medical insurance
  </li>
  <li>
   Modern toolstack access and full tech equipment support
  </li>
  <li>
   A mission-driven, collaborative and flexible work environment
  </li>
  <li>
   Room to lead and own key projects from the ground up
  </li>
 </ul>
 <p>
  <br/>
 </p>
 <p>
  <strong>
   Hiring Process
  </strong>
 </p>
 <ul>
  <li>
   <strong>
    Phone Call:
   </strong>
   A short conversation with our Growth Manager to assess initial fit.
   <em>
    (15 mins)
   </em>
  </li>
  <li>
   <strong>
    Interview with Founders:
   </strong>
   Focused on your background, mindset, and expectations.
   <em>
    (30 mins)
   </em>
  </li>
  <li>
   <strong>
    Case Study:
   </strong>
   A take-home business case to understand your approach.
   <em>
    (7 days to complete)
   </em>
  </li>
  <li>
   <strong>
    Case Presentation:
   </strong>
   A detailed walkthrough of your solution and thought process with the leadership team.
   <em>
    (60 mins)
   </em>
  </li>
  <li>
   <strong>
    Offer Stage:
   </strong>
   Final alignment and offer delivery.
  </li>
 </ul>
</div>


Marketing Specialist

Gülermak Heavy Industries Construction Contracting Co inc

<div>
 <p>
  <strong>
   Role Purpose
  </strong>
 </p>
 <p>
  We are seeking an
  <strong>
   IT Support Specialist
  </strong>
  to join our Information Technology Department. The successful candidate will be responsible for providing end-user support, managing local network infrastructure, and ensuring the smooth operation of video conferencing systems. This role will closely collaborate with the Global IT team to maintain high service standards and operational continuity.
 </p>
 <p>
  <strong>
   Key Responsibilities
  </strong>
 </p>
 <ul>
  <li>
   Provide technical support for end-user hardware and software (PCs, printers, peripherals)
  </li>
  <li>
   Deliver continuous support for Microsoft 365 applications (Outlook, Teams, SharePoint, OneDrive, and other Office components)
  </li>
  <li>
   Configure, support, and troubleshoot local network devices (ISP Metro Ethernet/RF, routers, firewalls, switches, wireless access points)
  </li>
  <li>
   Monitor, maintain, and troubleshoot network connectivity and performance
  </li>
  <li>
   Manage printing services
  </li>
  <li>
   Configure and maintain video conferencing devices, ensuring seamless meeting experiences and resolving AV-related issues
  </li>
  <li>
   Perform hardware configuration, log analysis, and issue resolution
  </li>
  <li>
   Collaborate with the Global IT team and external vendors for escalations and improvements
  </li>
 </ul>
 <p>
  <strong>
   Required Qualifications
  </strong>
 </p>
 <ul>
  <li>
   Knowledge of Active Directory and the Microsoft 365 ecosystem
  </li>
  <li>
   Basic understanding of networking (IP, DHCP, DNS, NAT, VLAN, etc.)
  </li>
  <li>
   Hands-on experience with video conferencing systems and AV equipment
  </li>
  <li>
   Minimum of 3 years of experience in providing end-user support in a corporate environment
  </li>
  <li>
   Strong communication and problem-solving skills
  </li>
  <li>
   Proactive team player with a solution-oriented mindset
  </li>
  <li>
   Good command of English communication skills
  </li>
  <li>
   <em>
    (Preferred)
   </em>
   Relevant certifications such as MS-900 and CCNA
  </li>
 </ul>
 <p>
 </p>
</div>


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