sales operations analyst Jobs in Hyderabad

sales operations analyst

customer support specialist Jobs in Hyderabad

customer support specialist

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customer support supervisor

itil analyst

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order management analyst

service desk analyst

Deccan AI

<div>
 
 
 Customer Support Specialist
 
 
 
 
 Location:
 
 Hyderabad
 
 
 
 Shifts:
 
 24x7 rotational (6 days working)
 
 
 
 
 
 
 About Deccan AI
 
 
 
 At Deccan AI, we take pride in delivering a smooth, supportive, and high-quality experience to every expert and partner on our platform. Our Customer Experience team is at the heart of this mission, ensuring every interaction is clear, timely, and handled with care.
 
 
 
 
 
 
 Role Overview
 
 
 
 We&rsquo;re looking for a
 
 Customer Support Specialist
 
 who can support our users across Freshdesk, calls, and other communication channels. This role is perfect for someone who is proactive, calm under pressure, and passionate about solving problems the right way.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Handle user queries through Freshdesk, email, chat, and phone support.
 </li>
 <li>
 Provide timely updates on tickets and ensure clear, empathetic communication.
 </li>
 <li>
 Follow defined SOPs while maintaining a high standard of user experience.
 </li>
 <li>
 Manage grievance and escalation cases with accuracy and professionalism.
 </li>
 <li>
 Work efficiently on Freshdesk or similar CRM tools.
 </li>
 <li>
 Tag, categorize, and track tickets according to internal workflows.
 </li>
 <li>
 Maintain clean documentation and follow-up trails.
 </li>
 <li>
 Investigate user issues by coordinating with internal teams (projects, QC, tech, product).
 </li>
 <li>
 Identify patterns and raise recurring issues proactively.
 </li>
 <li>
 Assist in process improvements based on user pain points.
 </li>
 <li>
 Make outbound calls when required for verification, follow-ups, or grievance handling.
 </li>
 <li>
 Adhere to 24x7 rotational shifts, including weekends/public holidays when required.
 </li>
 <li>
 Deliver SLAs consistently in response time, ticket handling, and resolution.
 </li>
 <li>
 Contribute to maintaining a high CSAT score.
 </li>
 </ul>
 
 
 
 
 
 Required Skills &amp; Experience
 
 
 
 
 Technical &amp; Tool Knowledge
 
 
 <ul>
 <li>
 Experience with CRM tools (Freshdesk preferred).
 </li>
 <li>
 Familiarity with calling tools (Exotel, MyOperator, Aircall, or similar).
 </li>
 <li>
 Basic troubleshooting skills across common user issues.
 </li>
 </ul>
 
 
 
 
 
 Communication Skills
 
 
 <ul>
 <li>
 Strong written and verbal communication in English.
 </li>
 <li>
 Ability to explain issues clearly and calmly.
 </li>
 <li>
 Empathy-driven, user-first mindset.
 </li>
 </ul>
 
 
 
 
 
 Work Skills
 
 
 <ul>
 <li>
 Attention to detail and ownership mindset.
 </li>
 <li>
 Ability to multitask and manage time effectively.
 </li>
 <li>
 Comfortable working in fast-paced, high-volume environments.
 </li>
 </ul>
 
 
 
 
 
 Experience
 
 
 <ul>
 <li>
 0&ndash;2 years in customer support, service desk, CX operations, or similar roles.
 </li>
 </ul>
 
 
 
 
 
 Why Join Us?
 
 
 <ul>
 <li>
 Be part of a fast-growing AI operations ecosystem.
 </li>
 <li>
 Work with a supportive team obsessed with user experience
 </li>
 <li>
 Growth opportunities across CX, Quality, and Operations.
 </li>
 <li>
 A culture that values clarity, ownership, and doing right by the user.
 </li>
 </ul>
 
 
</div>

Customer Support Specialist

Genpact

<div>
 
 
 ITIL Analyst
 
 
 
 
 Location: Hyderabad
 
 
 
 
 Experience: 1-3 years
 
 
 
 
 Immediate joiners Preferred
 
 
 
 
 
 
 
 Req/Incident/Problem/change/configuration/Knowledge management]
 
 
 
 
 
 
 
 Kindly share resume to nsenthil.kumar@genpact.com with Sub of "ITIL" along with notice period.
 
 
 
 
 
 
 
 Responsibilities
 
 
 
 Service Request Management
 
 <ul>
 <li>
 Provider will partner with Customer to improve auto-routing of service requests to the correct resolver groups and minimize number of hops.
 </li>
 </ul>
 
 Change Management
 
 <ul>
 <li>
 Provider will provide assistance as required for major changes being implemented which have a direct impact on end user productivity.
 </li>
 </ul>
 
 Release Management
 
 <ul>
 <li>
 Provider will provide assistance as required and partner with other Customer resolver groups to help minimize end user impact on all planned releases.
 </li>
 <li>
 Proactively engage with Customer resolver groups and project teams to forecast impact, build knowledge articles and adjust staffing levels as required for all planned releases and roll outs.
 </li>
 </ul>
 
 Configuration Management
 
 <ul>
 <li>
 Provider will provide inputs to Customer to help improve the overall usage and accuracy of configuration items.
 </li>
 </ul>
 
 Knowledge Management:
 
 <ul>
 <li>
 Provider will contribute, organize, facilitate and maintain the knowledge base.
 </li>
 <li>
 Provider will align a knowledge manager to work directly with Customer stakeholders to enhance the content and quality of the knowledge base.
 </li>
 <li>
 Provider will create self-service knowledge articles based on frequently reported incidents to make end users self-sufficient and enable them to resolve frequent issues without reaching out to the Service Desk.
 </li>
 </ul>
 
 
 
 
 
 Qualifications we seek in you!
 
 
 
 
 Minimum Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or equivalent experience.
 </li>
 <li>
 Minimum 3 years of experience.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications/ Skills
 
 
 <ul>
 <li>
 [Service Req/Incident/Problem/change/configuration/Knowledge management]
 </li>
 </ul>
 
 
</div>

ITIL Analyst

PepsiCo

<div>
 
 Overview
 
 
 
 This position will be part of the HCC organization supporting Frito Lay North America business retail customer team. The TPM analyst is critical to maintain promotions backend data both on internal systems and external systems. The analyst will be also responsible to process promotion invoices and sharing new item information with the retailer teams. The analyst will be working with the Lead analyst who will channel work on various work groups mentioned above or outside of it. The analyst role is business impacting and time bound; accuracy and timeliness of completion of tasks is critical for the PC team&rsquo;s success in turn the sales teams&rsquo;. The TPM analyst will be expected to work on transformation initiatives of their respective processes and bring in their learnings to streamling, automate and effectively lay down processes with the Lead analyst support.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Associate TPM analysts work with the Lead analyst to pick up format / region responsibilities.
 </li>
 <li>
 Ensure delivering below work tasks adhering to SLAs and OLAs.
 </li>
 <li>
 Promo data ingestion in Pepsico internal systems and customer external portals for trade planning and demand planning.
 </li>
 <li>
 Contract management, which is an agreement between retailer and Pepsico to be managed end to end for upcoming promotions.
 </li>
 <li>
 Update TPM events , Deal sheets and New item maintenance based on promotions discussion with retailers and price changes.
 </li>
 <li>
 Invoice analysis, breakdown by segmentation and ensure timely closure of tactics post payments and manage trade Spend in respective accounts.
 </li>
 <li>
 Communicate Risks and Opportunities to Sales team /Control/Finance.
 </li>
 <li>
 Validate Tactic pricing with Pricing Grids for any discrepancy in accruals and invoice
 </li>
 <li>
 Payments and funding tracking for vendors
 </li>
 <li>
 Manage expectations through verbal and written interactions with internal teams that includes sales, Finance and Control
 </li>
 <li>
 Ensure delivery of accurate and timely payment data in accordance with agreed service level agreements (SLA)
 </li>
 <li>
 Implement continued improvements and simplifications of processes, standardization of reporting and optimal use of technology like Python, RPA, and UiPath (Automation)
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 3-5 years of experience in Operations Finance/Sales (for L4)
 </li>
 <li>
 Bachelor&rsquo;s in commerce/business administration/marketing or Finance, Master&rsquo;s degree is a plus
 </li>
 <li>
 Prior Fast Moving Consumer Goods (FMCG) company experience preferred
 </li>
 <li>
 Analytical Skills: Good data skills and ability work through large data sets
 </li>
 <li>
 Communication: Strong communication skills and collaboration skills
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Excellent organisation and prioritisation skills
 </li>
 <li>
 Proactive, responsive and results driven
 </li>
 <li>
 Highly proficient in Microsoft Office, especially Excel, Python, RPA, and UiPath
 </li>
 </ul>
</div>

Assistant Manager - Sales

<div>
 
 Overview
 
 
 
 This position will be part of the GBS organization supporting Frito Lay North America business retail customer team. The TPM analyst is critical to maintain promotions backend data both on internal systems and external systems. The analyst will be also responsible to process promotion invoices and sharing new item information with the retailer teams. The analyst will be working with the Lead analyst who will channel work on various work groups mentioned above or outside of it. The analyst role is business impacting and time bound; accuracy and timeliness of completion of tasks is critical for the PC team&rsquo;s success in turn the sales teams&rsquo;. The TPM analyst will be expected to work on transformation initiatives of their respective processes and bring in their learnings to streamling, automate and effectively lay down processes with the Lead analyst support.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Associate TPM analysts work with the Lead analyst to pick up format / region responsibilities.
 </li>
 <li>
 Ensure delivering below work tasks adhering to SLAs and OLAs.
 </li>
 <li>
 Promo data ingestion in Pepsico internal systems and customer external portals for trade planning, demand planning.
 </li>
 <li>
 Contract management which is an agreement between retailer and Pepsico to be managed end to end for upcoming promotions.
 </li>
 <li>
 Update TPM events , Deal sheets and New item maintenance based on promotions discussion with retailers and price changes.
 </li>
 <li>
 Processing and reconciliations of Payments/Deduction invoices and monitor approvals from Stakeholders and its timeliness
 </li>
 <li>
 Invoice analysis, breakdown by segmentation and ensure timely closure of tactics post payments and manage trade Spend in respective accounts.
 </li>
 <li>
 Communicate Risks and Opportunities to Sales team /Control/Finance.
 </li>
 <li>
 Validate Tactic pricing with Pricing Grids for any discrepancy in accruals and invoice
 </li>
 <li>
 Payments and funding tracking for vendors
 </li>
 <li>
 Manage expectations through verbal and written interactions with internal teams that includes sales, Finance and Control
 </li>
 <li>
 Ensure delivery of accurate and timely payment data in accordance with agreed service level agreements (SLA)
 </li>
 <li>
 Implement continued improvements and simplifications of processes, standardization of reporting and optimal use of technology (Automation)
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s in commerce/business administration/marketing or Finance, Master&rsquo;s degree is a plus
 </li>
 <li>
 Prior Fast Moving Consumer Goods (FMCG) company experience preferred
 </li>
 <li>
 Analytical Skills: Good data skills and ability work through large data sets
 </li>
 <li>
 Communication: Strong communication skills and collaboration skills
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 </ul>
</div>

Assistant Manager : Sales

<div>
 
 Overview
 
 
 
 This position will be part of the GBS organization supporting Frito Lay North America business retail customer team. The TPM analyst is critical to maintain promotions backend data both on internal systems and external systems. The analyst will be also responsible to process promotion invoices and sharing new item information with the retailer teams. The analyst will be working with the Lead analyst who will channel work on various work groups mentioned above or outside of it. The analyst role is business impacting and time bound; accuracy and timeliness of completion of tasks is critical for the PC team&rsquo;s success in turn the sales teams&rsquo;. The TPM analyst will be expected to work on transformation initiatives of their respective processes and bring in their learnings to streamling, automate and effectively lay down processes with the Lead analyst support.
 
 
 
 Responsibilities
 
 
 
 Functional Responsibilities
 
 
 <ul>
 <li>
 Associate TPM analysts work with the Lead analyst to pick up format / region responsibilities.
 </li>
 <li>
 Ensure delivering below work tasks adhering to SLAs and OLAs.
 </li>
 <li>
 Promo data ingestion in Pepsico internal systems and customer external portals for trade planning, demand planning.
 </li>
 <li>
 Contract management which is an agreement between retailer and Pepsico to be managed end to end for upcoming promotions.
 </li>
 <li>
 Update TPM events , Deal sheets and New item maintenance based on promotions discussion with retailers and price changes.
 </li>
 <li>
 Processing and reconciliations of Payments/Deduction invoices and monitor approvals from Stakeholders and its timeliness
 </li>
 <li>
 Invoice analysis, breakdown by segmentation and ensure timely closure of tactics post payments and manage trade Spend in respective accounts.
 </li>
 <li>
 Communicate Risks and Opportunities to Sales team /Control/Finance.
 </li>
 <li>
 Validate Tactic pricing with Pricing Grids for any discrepancy in accruals and invoice
 </li>
 <li>
 Payments and funding tracking for vendors
 </li>
 <li>
 Manage expectations through verbal and written interactions with internal teams that includes sales, Finance and Control
 </li>
 <li>
 Ensure delivery of accurate and timely payment data in accordance with agreed service level agreements (SLA)
 </li>
 <li>
 Implement continued improvements and simplifications of processes, standardization of reporting and optimal use of technology (Automation)
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 3-5 years of experience in Operations Finance/Sales (for L4)
 </li>
 <li>
 Bachelor&rsquo;s in commerce/business administration/marketing or Finance, Master&rsquo;s degree is a plus
 </li>
 <li>
 Prior Fast Moving Consumer Goods (FMCG) company experience preferred
 </li>
 <li>
 Analytical Skills: Good data skills and ability work through large data sets
 </li>
 <li>
 Communication: Strong communication skills and collaboration skills
 </li>
 <li>
 Strong written and verbal communication skills
 </li>
 <li>
 Excellent organisation and prioritisation skills
 </li>
 <li>
 Proactive, responsive and results driven
 </li>
 <li>
 Highly proficient in Microsoft Office especially Excel and PowerPoint
 </li>
 </ul>
</div>

Assistant manager - Sales

<div>
 
 WWCO Deal Acceleration Desk (DAD) Leader Job Description
 
 
 
 Job Title:
 
 
 
 Assistant Manager / Deputy Manager (G3L1 / G3L2)
 
 
 
 BU &amp; Process Name:
 
 
 
 Worldwide Commercial Ops (WWCO) &ndash; Deal Acceleration Desk
 
 
 
 Job Description:
 
 
 
 
 
 <ul>
 <li>
 Lead multiple teams with in DAD Organization and other teams.
 </li>
 <li>
 Ability to develop project plans, assign tasks, and monitor progress to ensure tasks are completed on schedule
 </li>
 <li>
 Provide support and guidance to Sales on best practices for deal management and contract structuring.
 </li>
 <li>
 Shepherd and project manage deals through the sales cycle and internal approval process in collaboration with the appropriate cross-functional teams.
 </li>
 <li>
 Identify and document deal making policies in support of the contracting process.
 </li>
 <li>
 Serve as point of contact and subject matter expert on deal policies including contract terms, fallbacks, product configurations and business terms.
 </li>
 </ul>
 
 
 
 
 
 
 
 
 Duties &amp; Responsibilities:
 
 
 
 
 
 <ul>
 <li>
 Collaborate with cross-functional teams (Pricing, Legal, Finance, Product, etc.) providing advice and deal insights to build scalable, efficient processes; drive improvements in policies, processes and systems to help increase Sales and Seller productivity.
 </li>
 <li>
 Manage post-sale transition to ensure Sales to Implementation cycle is efficient and seamless.
 </li>
 <li>
 Conducts and coordinates financial, market, operational and related research on clients to audit and adjudicate deal value, sizing, and disputes.
 </li>
 <li>
 Analyzes historical pricing and provides recommendations and guidelines to sales leadership.
 </li>
 <li>
 Prepares analytical models, calculators, etc. to evaluate strategic pricing decisions.
 </li>
 <li>
 Manage and analyze data at both client and deal level that ensures accuracy and compliance with Sales and Service customer onboarding policies/procedures
 </li>
 <li>
 Cultivate strong partnerships with your peers in cross-functional teams (sales, implementation, clients) to ensure Sales to Implementation cycle is efficient and seamless.
 </li>
 <li>
 Provide recommendations to ADP leadership around potential best practices and training on ADP solutions, based on client input or experience.
 </li>
 </ul>
 
 
 
 
 
 Technical/Functional Skills:
 
 
 
 
 
 <ul>
 <li>
 7 - 10 years of business operations, customer operations, sales operations experience or systems integration environment
 </li>
 <li>
 Understanding of ADP Business and Products is a must, exposure to Finance, Sales Ops, System Integration is an added plus.
 </li>
 <li>
 Ability to assess problems in a structured fashion and identify key issues to solve.
 </li>
 <li>
 Work well under pressure, with intense prioritization along with timely and transparent communication.
 </li>
 <li>
 Excellent written and verbal communication skills.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Ability to partner with Sales and other internal cross-functional teams, such as Finance, Legal, and Pricing.
 </li>
 <li>
 Ability to work in a fast-paced, performance-based environment and meet deadlines.
 </li>
 </ul>
 
 
 
 
 
 Required Skills:
 
 
 
 
 
 <ul>
 <li>
 Ability to contribute in multiple projects simultaneously with deadlines and Work independently and proactively drive issues to resolution.
 </li>
 <li>
 Excellent understanding of visualization techniques
 </li>
 <li>
 Excellent interpersonal and relationship management skills.
 </li>
 <li>
 Critical Thinking: Data story telling must look at the numbers, trends, and data and come to new conclusions based on the findings.
 </li>
 <li>
 Excellent communication skills (verbal &amp; written)
 </li>
 <li>
 Strong motivational, organizational &amp; time management skills
 </li>
 <li>
 Flexible, adaptive &amp; proactive
 </li>
 <li>
 Ability to work in alignment with the implementation/operations/service and Product/GPT teams.
 </li>
 <li>
 Willingness to work in different time zones
 </li>
 <li>
 Strong Excel, Sales Enablement Tools (Salesforce CRM, GONG, Seismic, etc.), MSWord and PowerPoint skills.
 </li>
 </ul>
 
 
 
 
 
 Education Qualification:
 
 
 
 Any Bachelor&rsquo;s Degree / MBA
 
 
 
</div>

Assistant Manager (Sales Ops)

Limescreen Entertainment & Productions

<div>
 We are looking for a detail-oriented and responsible data entry executive to manage and maintain accurate records of client information, files, and internal documentation. The candidate will also be responsible for sending links, updating data entries for all clients, and ensuring smooth coordination with other departments.
 
 
 
 Key Responsibilities
 
 
 
 <ul>
 <li>
 Maintain and update records of all clients, files, and related documentation accurately.
 </li>
 <li>
 Enter daily client data into company systems, spreadsheets, or databases.
 </li>
 <li>
 Send links or required information to clients as per process requirements.
 </li>
 <li>
 Ensure all data is organized, updated, and easily retrievable when needed.
 </li>
 <li>
 Coordinate with front desk, CRM, and other departments for data collection and updates.
 </li>
 <li>
 Verify and cross-check entries to ensure accuracy and completeness.
 </li>
 <li>
 Prepare and share daily or weekly data reports as required.
 </li>
 <li>
 Handle all company and client data with confidentiality and professionalism.
 </li>
 <li>
 Assist in basic administrative or coordination tasks when needed.
 
 
 </li>
 </ul>
 About Company: From online content to TV ads, live streams, and video podcasts, that sense of fun, humor, and wonder is at the forefront of all the cool things we create, has made the leap to where it is today, and this unified idea permeates the entire company, team, and culture. We combine video strategy with full-service production to help you achieve the best possible results. We work with you to tell the right story in the right way to the right audience. We are redefining the role of foundries. We are not a simple India-based production company. We are creative consultants providing scalable production services from cutting-edge rental studios to end-to-end portfolio creation and marketing.
</div>

Data Entry Executive in Hyderabad

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