business analyst

assistant manager - service Jobs in Hyderabad

assistant manager - service

associate technical analyst -service desk Jobs in Hyderabad

associate technical analyst -service desk

client delivery analyst Jobs in Hyderabad

client delivery analyst

product support specialist Jobs in Hyderabad

product support specialist

service desk analyst

Computacenter

<div>
 
 
 Life on the Team:
 
 
 
 
 
 
 
 Experience
 
 : 1 - 3 Years
 
 
 
 
 
 As a Associate Technical Analyst, you'll be an integral part of a dynamic End User Services team committed to delivering world-class IT support. Working both independently and alongside peers, you'll be the face of technology support for our users&mdash;offering hands-on assistance, resolving issues, and ensuring seamless day-to-day operations.
 
 
 You&rsquo;ll be based onsite and work from our team, a collaborative and user-friendly space where employees can drop in for help. No two days are the same&mdash;you&rsquo;ll troubleshoot technical issues, manage IT assets, deploy hardware, and ensure that users have the tools and support they need to stay productive.
 
 
 Whether it&rsquo;s fixing a laptop, configuring email on a mobile device, or guiding someone through a new software rollout, your role is all about making technology accessible, reliable, and user-friendly.
 
 
 
 
 
 
 What You&rsquo;ll Do
 
 
 
 
 
 <ul>
 <li>
 Provide face-to-face technical support for hardware, software, and corporate mobile devices.
 </li>
 <li>
 Address tickets related to Windows 10, Office 365, Outlook, VPN, MFA, and remote access.
 </li>
 <li>
 Support technologies like Citrix XenApp/XenDesktop, VDI, and other client OS environments.
 </li>
 <li>
 Use ServiceNow for incident management, asset tracking, and user request handling.
 </li>
 <li>
 Conduct remote troubleshooting and guide users through resolutions.
 </li>
 <li>
 Participate in hardware deployment and decommissioning, including managing loaner devices.
 </li>
 <li>
 Maintain accurate asset records and support compliance processes like data preservation.
 </li>
 <li>
 Support end users with BYOD and personal devices in line with company policy.
 </li>
 <li>
 Host product demos, provide training, and promote technology adoption.
 </li>
 <li>
 Escalate unresolved issues while maintaining SLA compliance.
 </li>
 <li>
 Contribute to knowledge articles and ensure documentation is up to date.
 </li>
 </ul>
 
 
 
 
 
 What You&rsquo;ll Need
 
 
 
 
 
 <ul>
 <li>
 1&ndash;3 years of experience in Desktop/Help Desk Support for domestic and international users.
 </li>
 <li>
 Any graduate with 15 years of formal education.
 </li>
 <li>
 Expertise in Windows 10, Microsoft Office, and desktop/laptop troubleshooting.
 </li>
 <li>
 Strong working knowledge of ServiceNow or similar ITSM tools.
 </li>
 <li>
 Experience with Citrix environments, Office 365, and mobile device configuration.
 </li>
 <li>
 Solid problem-solving skills and a proactive mindset.
 </li>
 <li>
 Ability to work in 24x7 rotational shifts as per business needs.
 </li>
 <li>
 Excellent communication, empathy, and customer service skills.
 </li>
 <li>
 Organizational discipline for asset and vendor management.
 </li>
 </ul>
 
 
</div>

Associate Technical Analyst -Service Desk

Golden Opportunities

<div>
 
 Job Description
 
 
 
 Sr Associate / Asst Manager - Quality Analyst - Noida
 
 
 We are seeking an experienced Quality Analyst to join our team in Noida. The ideal candidate will have a strong background in Quality Assurance, Quality Analysis, and Customer experience. The successful candidate will be responsible for ensuring the highest standards of quality in our Contact Centre Operations and will play a vital role in driving business growth and excellence.
 
 
 Location
 
 
 Noida
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Conduct call audits and quality checks to ensure adherence to quality standards
 </li>
 <li>
 Analyze call centre metrics and create reports to identify areas for improvement
 </li>
 <li>
 Develop and implement quality improvement plans to drive business excellence
 </li>
 <li>
 Collaborate with the team to ensure seamless day-to-day operations
 </li>
 <li>
 Identify trends and patterns in customer interactions to inform business decisions
 </li>
 <li>
 Develop and lead training programs to enhance customer experience
 </li>
 <li>
 Work closely with the management team to align quality objectives with business goals
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 3 to 15 years of experience in Quality Analyst
 </li>
 <li>
 Proven track record of delivering quality improvement initiatives
 </li>
 <li>
 Strong analytical and problem-solving skills
 </li>
 <li>
 Excellent communication and leadership skills
 </li>
 <li>
 High level of expertise in 7Qc tools for Quality Assurance and Quality Analysis
 </li>
 <li>
 Experience with call centre metrics and reporting
 </li>
 <li>
 Strong understanding of customer experience and its impact on business
 
 
 </li>
 </ul>
 
 Skills Required
 
 
 
 RoleSr Associate/ Asst Manager - Quality Analyst - Noida
 
 
 Industry TypeITES/BPO/KPO
 
 
 Functional Area
 
 
 Required Education Bachelor Degree
 
 
 Employment TypeFull Time, Permanent
 
 
 Key Skills
 
 
 <ul>
 <li>
 CALL AUDIT
 </li>
 <li>
 QUALITY CHECK
 </li>
 <li>
 CALL CENTER METRICS
 </li>
 <li>
 QUALITY ASSURANCE
 </li>
 <li>
 QUALITY ANALYST
 </li>
 <li>
 QUALITY ANALYST - CONTACT CENTER OPERATIONS
 </li>
 <li>
 QUALITY ANALYST
 </li>
 <li>
 CUSTOMER EXPERIENCE
 </li>
 <li>
 REPORTING
 
 
 </li>
 </ul>
 Other Information
 
 
 Job CodeGO/JC/1010/2025
 
 
 Recruiter NameSubashini
</div>

Sr Associate/ Asst Manager - Quality Analyst - Noida - GO/JC/1010/2025

Reliance Retail

<div>
 
 
 This role is with METRO Cash &amp; Carry India Ltd. (a unit of Reliance Retail)
 
 
 
 
 
 Job purpose:
 
 Increasing institutional sales of relevant articles amongst HORECA customers (Hotels, Restaurants, Caterers)
 
 
 
 Job dimensions:
 
 Planning daily and weekly visit to the customers and acquisition of new customers in the assigned area
 
 
 
 Key Responsibilities &amp; Accountabilities
 
 
 
 Creation of daily and weekly sales plan and order lists
 
 
 Diligently follow the customer visit plan every day
 
 
 Managing the accounts of 80 -140 customers
 
 
 Interacting with customers regularly and developing relationship with them
 
 
 Identifying bulk order opportunities and capitalizing on them
 
 
 Increase the number of buying customers and basket size of customer
 
 
 Identifying and rectifying de-growth amongst the customers
 
 
 Enrollment and tagging of new customers with sales potential
 
 
 Understanding customers business and recommending articles to them
 
 
 Coordinating with logistics and full-service desk for delivery
 
 
 Assisting visiting customers with their purchase from the store
 
 
 Ensuring timely delivery of orders and managing bulk orders
 
 
 Coordinating with internal stake holders for special pricing
 
 
 Continuously updating knowledge about articles and offers
 
 
 Coordinating with customers for orders during Invoice level promotions
 
 
 Track customer wise sales and keep a check on customer balance
 
 
 Identify customers with a high sales potential and get them tagged
 
 
 Achieving sales &amp; margin target month on month &amp; annually
 
 
 Promote sales of private label products in the upcountry market
 
 
 Assisting customers with festive gifting options from Metros catalogue
 
 
 Finding potential customers who can use metros festive gifting offerings
 
 
 Coordinating with main cash team for payment processing.
</div>

Sales Executive - HORECA

PepsiCo

<div>
 
 Overview
 
 
 
 The purpose of this role is to lead and coordinate the forecasting analyst team for Sector IBP-Forecasting Markets to generate a sound driver-based forecast as starting point for the Demand Planning process within IBP by ensuring the right data is available for the IBP forecasting engine (PFE), executing the models that generate the forecast. The forecasting analyst roles will collaborate day to day with the Demand Planners to ensure the forecast is as per business needs and with the Data Scientists to continuously improve the forecasting engine and the data to improve the forecast accuracy. The forecasting analyst will work both on Mid-Term (monthly / 24 months) and Short-Term (weekly / 16-20 weeks) depending on the scope assigned within a BU
 
 
 The scope of this role oversees all the Bus in Sector Forecasting Analyst and will have a dotted line reporting relationship with the Global IBP Forecasting Excellence Lead and a solid line with the Global GCC Forecasting Lead
 
 
 This is a key role in IBP as Driver Based Forecast and the PFE are key components to enable the One Plan in the IBP/DP process
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Critical role in ownership, execution and improvement of the Driver Based Forecast in IBP or PFE Forecasting markets
 </li>
 <li>
 Lead and coordinate the team of forecasting analysts working for Sector BUs
 </li>
 <li>
 Be the main point of contact for Sector and Global IBP / S&amp;T teams and support Forecasting Analyst by BU on their BU stakeholder management.
 </li>
 <li>
 Main point of contact to coordinate and prioritize improvements to the PFE with Data Science Global teams working on the Sustain and continuous Improvement of the BU Demand Planning Leads and Data Scientist working for that specific BU
 </li>
 <li>
 Lead and ensure that the Forecasting Analyst perform their process and tasks in the for Short-Term, Mid-Term Forecasting Models and all the required demand streams in the BU:
 </li>
 <li>
 Ensure all demand drivers are being captured in the driver-based forecast
 </li>
 <li>
 Reconcile data inputs to confirm that all volume driver data is complete and there are no gaps
 </li>
 <li>
 Ensure all the Master Data needed to activate, deactivate, substitute DFUs in the Demand Planning systems and all associated lifecycles management activities at the different levels of the hierarchy are consistently executed. Manage the overall/massive master data management.
 </li>
 <li>
 Ensure history corrections, outliers corrections and realignments needed to run the models are executed properly and manage events that apply to all BU and history realignments
 </li>
 <li>
 Ensure models run correctly and the output is complete and consistent
 </li>
 <li>
 Perform small adjustments in the forecasting engine parameters / data inputs to capture demand trends or patterns that are not well reflected based on own findings or feedback from the Demand Planners
 </li>
 <li>
 Measure and Report Forecasting KPIs
 </li>
 <li>
 Drive overall Forecast Continuous Improvements and Root Cause Analysis with the Demand Planners and perform the analysis on the modelling. Identify improvement areas and recommended actions. Collaborate with Demand Planners and Data Scientists to define an implement an improvement backlog on the models
 </li>
 <li>
 Support Data Science in the Experimentation, test and evaluation of the improvements and its validation with the Demand Planners before its implementation
 </li>
 <li>
 Coordinate Sector Forecast Accuracy reporting, Demand and Forecast Performance Analysis and Continuous Improvement Plan across Sector, defining the priorities across markets based on overall impact to the business
 </li>
 <li>
 Drive segmentation calculations and review and validate with the demand planners for its implementation
 </li>
 <li>
 Leverage and share best practice which will impact on the wider PepsiCo ecosystem ensuring the best for PepsiCo and therefore enabling its Better, Stronger and Faster ambitions
 </li>
 <li>
 Support Forecasting process and tool improvement initiatives
 
 
 </li>
 </ul>
 
 Qualifications
 
 
 
 <ul>
 <li>
 Holder of both a Bachelor&rsquo;s and Master&rsquo; degree (preferably with studies in Business Administration, Engineering, Supply Chain, Finance). Having an MBA is a plus.
 </li>
 <li>
 Experience in generating accurate demand statistical forecast and in advanced forecasting models including Machine Learning algorithms at fast moving consumer goods including a collaborative planning, demand sensing, promotions planning, new product introduction planning, demand shaping and demand scenarios management
 </li>
 <li>
 Proficiency in Data Analysis and Insights. Ability to navigate across large amounts of data, understand the gaps, identify exception and extract insights to form conclusions and inform decisions, with strong analytical skills.
 </li>
 <li>
 High level of understanding on commercial activities and how they driver demand in FMCG and strong understanding of the demand planning and forecasting processes
 </li>
 <li>
 Ability to process and resolve complex issues, establish priorities and action plans
 </li>
 <li>
 10-12 years of over all experience with 8+ years in Demand planning or forecasting
 </li>
 <li>
 Experience at a middle level in the FMCG industry is a plus
 </li>
 <li>
 Experience in managing and organizing teams
 </li>
 <li>
 Collaborative and team player
 </li>
 <li>
 Strong in both strategic and analytical thinking
 </li>
 <li>
 Strong in organizational skills and attention to detail
 </li>
 <li>
 Good business acumen with results orientation
 </li>
 <li>
 Ability to generate consensus via strong network &amp; collaborations skills
 </li>
 <li>
 Fluent in English with Local Language (for Mus assigned - is a plus)
 </li>
 <li>
 Strong understanding of the IBP processes, demand planning and forecasting.
 </li>
 <li>
 Comfortable with process discipline and process adherence, but also able to identify and take opportunities to further develop and strengthen the process without compromising the end state
 </li>
 </ul>
</div>

Executive Manager-Forecast Analyst-Sector lead-Supply Chain

Saransh Inc

<div>
 
 We are Hiring for Business Analyst
 
 
 
 
 
 Experience: 6 &ndash; 10 Years
 
 
 Work Location: Hyderabad or Chennai or Bangalore
 
 
 Notice:0-20 Days
 
 
 Key Skills: Business Analyst, Banking domain, Finance, SQL
 
 
 
 
 
 
 Role Overview
 
 
 
 We are seeking a
 
 Risk &amp; Finance Technology Specialist
 
 with strong expertise in SQL, database applications, and financial data models. The ideal candidate will play a key role in managing data flow, enhancing analytical systems, and supporting the migration of Essbase cubes to modern platforms.
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Design, analyze, and optimize data flow and data models for finance and risk technology applications.
 </li>
 <li>
 Write and optimize
 
 complex SQL queries
 
 , including advanced joins and analytical functions.
 </li>
 <li>
 Work with databases such as
 
 Oracle
 
 and
 
 Netezza
 
 to develop, maintain, and troubleshoot applications.
 </li>
 <li>
 Decompose existing
 
 Essbase Cubes
 
 :
 </li>
 <li>
 Analyze cube structures and logic.
 </li>
 <li>
 Document metadata, hierarchies, and business rules.
 </li>
 <li>
 Prepare solutions for migration or rebuild on modern platforms.
 </li>
 <li>
 Collaborate with business and technology teams to ensure data integrity, accuracy, and alignment with business requirements.
 </li>
 </ul>
 
 
 Qualifications
 
 
 <ul>
 <li>
 Proven experience in
 
 risk or finance technology
 
 domains.
 </li>
 <li>
 Strong proficiency in
 
 SQL
 
 and database concepts.
 </li>
 <li>
 Working knowledge of
 
 Oracle, Netezza, or similar databases
 
 .
 </li>
 <li>
 Solid understanding of
 
 data flows, data modeling, and database applications
 
 .
 </li>
 <li>
 Hands-on experience with
 
 Essbase cubes
 
 (design, structure, business rules, and migration).
 </li>
 <li>
 Strong problem-solving skills and attention to detail.
 </li>
 </ul>
 
 
 
 
 If Interested apply at
 
 shalini.v@saranshinc.com
 
 
 
 
 
 
 #RiskTechnology #FinanceTechnology #SQL #DataModeling #DataEngineering #OracleDatabase #Netezza #Essbase #DataAnalytics
 
</div>

Business Analyst

Turing

<div>
 
 A leading US-based company is looking for candidates with strong analytical and English comprehension skills. The ideal candidate should have the ability to read, summarize, and break down large content into smaller logical blocks, conduct research online, validate claims made in the content through online research, and work with the LLM (Large Language Models) to solve puzzles! Your role is critical in helping fine-tune and improve large language models (like gpt), and will make you an expert on how to leverage AI to be a better analyst. This is your chance to future-proof your career in an AI-first world!
 
 
 
 
 
 
 What Does Day-to-day Look Like :
 
 
 
 Your role involves analyzing and creating scenarios to improve LLM models. You'll provide correct answers and explanations to help models learn from their mistakes. Here are a few examples:
 
 <ul>
 <li>
 Based on a given distribution of sales by month across locations, could you analyze which location has grown the most? (Hint: what time period should we look at? should we account for sudden variability at the beginning?)
 </li>
 <li>
 In a small town, there are four distinct neighborhoods: Oak, Pine, Maple, and Elm. A postman is assigned to deliver mail and can only deliver to two neighborhoods in one day, with certain rules (e.g. Oak is always visited before Pine). If he delivers to Oak and Elm on the first day, which neighborhoods does the carrier deliver to on the second day?
 </li>
 </ul>
 
 
 
 
 
 Note:
 
 No other prior specialized domain experience is needed.
 
 
 
 
 
 
 Requirements :
 
 
 <ul>
 <li>
 English Proficiency: High level of reading and writing comprehension in English.
 </li>
 <li>
 Analytical Skills: Good research and analytical skills.
 </li>
 <li>
 Feedback Skills: Ability to provide constructive feedback and detailed annotations.
 </li>
 <li>
 Creative Thinking: Creative and lateral thinking abilities.
 </li>
 <li>
 Independence: Self-motivated and able to work independently in a remote setting.
 </li>
 <li>
 Commitment: Available for up to 40 hours/week during US business hours.
 </li>
 <li>
 Technical Setup: Desktop/Laptop set up with a good internet connection.
 </li>
 </ul>
 
 
 
 
 
 Preferred Qualifications :
 
 
 <ul>
 <li>
 Bachelor's degree in Engineering, Literature, Journalism, Communications, Arts, Statistics, or related field, or equivalent experience in these areas.
 </li>
 <li>
 Professional writing experience in roles such as business analyst, research analyst, copywriter, journalist, technical writer, editor, or translator.
 </li>
 <li>
 Proficiency in Excel and Google Suite.
 </li>
 </ul>
 
 
 
 
 
 Benefits :
 
 
 <ul>
 <li>
 Competitive compensation based on experience and expertise.
 </li>
 <li>
 This is a contractual role with flexible working hours and remote work environment.
 </li>
 <li>
 Opportunity to work on cutting-edge AI projects with leading LLM companies.
 </li>
 <li>
 Potential for contract extension based on performance and project needs.
 </li>
 </ul>
 
 
 
 
 
 Application Process :
 
 
 <ul>
 <li>
 Shortlisted analysts may be asked to complete an assessment.
 </li>
 <li>
 If you clear the assessment, you will be contacted for contract assignments with expected start dates, durations, and end dates.
 </li>
 <li>
 Some contract assignments require fixed weekly hours, averaging 20/30/40 hours per week for the duration of the contract assignment.
 </li>
 </ul>
</div>

Remote Business Analyst - 20929

Explore 97+ Service desk analyst in Hyderabad this September. Find roles across top companies and apply now to boost your career.

97 service desk analyst jobs IN Hyderabad

Associate Technical Analyst -Service Desk

Sr Associate/ Asst Manager - Quality Analyst - Noida - GO/JC/1010/2025

Sales Executive - HORECA

Executive Manager-Forecast Analyst-Sector lead-Supply Chain

Business Analyst

Remote Business Analyst - 20929

Remote Business Analyst - 20929