guest service agent

ac technician

maintenance technician

general technician

technician

service desk technician

<div>About GAC
Our corporate DNA
World-class shipping, logistics, and marine services built on quality, safety, and sustainability with the human touch. GAC delivers flexible integrated portfolios to customers globally, emphasizing a long-term approach, sustainability, innovation, and ethics.
7500 + Employees around the world / 300 +Strategically located offices / 50 +Countries.
About Job
The main purpose of the IT Service Desk administrator is to provide fast, efficient, and effective IT and Communications support to the GAC Group of Companies within agreed SLAs. The IT Service Desk will provide 24x7x365 first-line support via all modern communication channels and offer remote support when required. Therefore, the Service Desk administrator must be flexible and available to work shifts during the day or night.
The job exists for an individual who will adopt ITIL Framework for Service Management. The Service Desk will log, categorize, assign, and resolve received IT requests and, where required, will use their excellent knowledge of GAC stakeholders and third-party suppliers to find solutions to Incidents and requests.
The job contributes to the smooth functioning of business operations and will demonstrate excellent knowledge of GAC&rsquo;s IT systems, Infrastructure, and service catalog.
 
Additionally, this role supports the continuous improvement of IT services through proactive monitoring, process automation, and enhancement of end-user digital experience. The administrator will also play a key role in maintaining endpoint security compliance, promoting user awareness, and collaborating with cybersecurity and infrastructure teams to strengthen the organization&rsquo;s IT resilience.
 This Position required to work on roster basis
Key Responsibilities
Provide L1 &amp; L2 support for Microsoft 365, which includes E-mail, OneDrive, SharePoint, MS Teams, including Teams Voice, Intune device management, and security compliance monitoring.
GAC Business Application administration and support.
Responsible for GAC Service Desk Support (ServiceNow).
Desktop and Applications support.
Administer GAC Monitoring systems.
Daily monitoring of Anti-virus status, Device Management, and Group IT Servers hosted on-prem and Cloud.
Monthly Patching of servers and endpoints.
Vendor Management (Suppliers/Consultants).
IT Service Desk Procedures &amp; Guidelines.
Responsible for Inventory Management. 
Requirements<ul><li>
Degree in IT or Secondary education with relevant technical qualifications.</li><li>
ITIL, Microsoft 365, Azure Administrator, and Certification in networking, Intune, Endpoint Manager, or ServiceNow certification would be an added advantage.</li><li>
Experience in ITSM platforms (ServiceNow, JIRA), automation tools, and cybersecurity awareness. Familiarity with cloud security, MFA, and zero-trust concepts.</li><li>
Minimum of 4 years&rsquo; experience in IT support within enterprise or hybrid cloud environments or in an IT administration function.</li><li>
Ability to work well under pressure with good problem-solving skills in a collaborative, team environment.</li><li>
Experience in Microsoft Device management solutions would be an advantage.</li><li>
Excellent command of the English language.</li><li>
Strong self-led, work prioritization, and strong analytical skills.</li><li>
Team-player.</li><li>
Strong influential skills when communicating inside and outside the organization with peers, vendors, and clients.</li><li>
Knowledge of service desk ticketing system &ndash; exposure to Jira on-prem would be an added advantage.</li></ul></div>

IT Service Desk Administrator

Delivery Hero

Job Summary The IT Service Desk is the first point of contact for all IT-related requests and incidents. This role provides technical support troubleshooting and excellent customer service to ensure smooth day-to-day technology operations. The specialist will manage tickets assist users at the IT counter and escape complex issues when necessary. Key Responsibilities <ul> <li>Handle daily IT service requests and incidents via ticketing system phone email and walk-ins.</li> <li>Manage the IT counter to support employees with hardware software and access requests.</li> <li>Provide first-level troubleshooting for Windows and macOS devices including installation configuration and maintenance.</li> <li>Support and administer Google Workspace (G Suite) accounts apps and integrations.</li> <li>Basic network troubleshooting (LAN / Wi-Fi connectivity VPN printer setup etc.).</li> <li>Install configure and maintain applications such as MS Office 365 and collaboration tools.</li> <li>Ensure timely escalation of unresolved issues to higher-level IT support teams.</li> <li>Assist with new hire onboarding (laptop setup account creation orientation support).</li> <li>Track and update asset inventory for laptops peripherals and accessories.</li> <li>Provide support for audio / visual and conferencing equipment.</li> <li>Deliver outstanding customer service ensuring issues are resolved efficiently and communicated clearly.</li> <li>Maintain documentation of processes FAQs and solutions for common issues.</li> <li>Participate in IT projects such as system upgrades security awareness and process improvements.</li> <li>Ensure compliance with IT policies security guidelines and data protection standards.</li> </ul> Qualifications and Skills <ul> <li>Bachelors degree (or Diploma) in Information Technology Computer Science or related field.</li> <li>Fresh graduates are welcome to apply; 12 years of IT support / service desk experience is preferred.</li> <li>Strong knowledge of Windows and macOS troubleshooting.</li> <li>Familiarity with Google Workspace (G Suite) administration.</li> <li>Basic understanding of networking fundamentals (IP addressing DNS DHCP Wi Fi).</li> <li>Proficiency in Microsoft Office Suite (Word Excel PowerPoint Outlook).</li> <li>Excellent problem-solving skills and attention to detail.</li> <li>Strong communication and customer service skills.</li> <li>Ability to multitask prioritize and work in a fast-paced environment.</li> <li>Willingness to work flexible hours or shifts if required.</li> </ul> Remote Work: No Employment Type: Full-time Vacancy: 1<img src="https://www.jobg8.com/Tracking.aspx?FXIqvVuqFNibSRtkrZu2LRIDBzLzwN8wf" width="0" height="0" />

IT Service Desk Administrator II UAE National Only

GAC Group

A global logistics company in Dubai seeks an IT Service Desk Administrator to provide 24/7 IT support across the organization. Key responsibilities include offering L1 & L2 support for Microsoft 365, managing ServiceNow, and ensuring effective IT operations. The ideal candidate has a degree in IT, ITIL and cloud certifications, and at least 4 years of experience in a similar role. Strong problem-solving skills and teamwork are essential.<img src="https://www.jobg8.com/Tracking.aspx?rdlfFN6Y5WzJYAR57TO6EKuXFAJGqjJEq" width="0" height="0" />

24/7 IT Service Desk Administrator - Cloud & Security Support

QUESSCORP MANPOWER SUPPLY SERVICES LLC

Required Skills and Experience:<ul><li>1–3 years of experience in IT Service Desk or desktop support roles</li><li>Basic knowledge of Windows OS, MS Office Suite, and Active Directory.</li><li>Familiarity with IT ticketing tools and remote support tools (e.g., AnyDesk, TeamViewer).</li><li>Good understanding of ITIL processes and incident lifecycle.</li></ul>Preferred Qualifications:<ul><li>Diploma or Bachelor’s Degree in IT, Computer Science, or related field.</li><li>ITIL Foundation certification is a plus.</li><li>A+ / MCSA / HDI certification is advantageous.</li></ul>Soft Skills:<ul><li>Excellent communication and customer service skills in English</li><li>Ability to remain calm under pressure and prioritize tasks.</li><li>Problem-solving attitude and eagerness to learn.</li><li>Willingness to work in shifts (24x7 environment if required).</li></ul> Please mention yourNationality:UAE Visa status:Notice period :� WhatsApp: +971-585879411 ( PriseelaAngelin )

Service Desk Agent - Only Arabic Nationals

EXCIS COMPLIANCE LIMITED

We are seeking an experienced Deskside Support Technician to provide high-level technical support for end-user computing environments. In this role, you will be responsible for troubleshooting hardware, software, and network issues while delivering exceptional service to employees, including executive/VIP staff.
Key Responsibilities:
<ul>
<li>Provide onsite and remote support for Windows 10/11, macOS, and mobile devices (iOS/Android)</li>
<li>Diagnose and resolve issues related to O365, Active Directory, printers, video conferencing systems, and peripherals</li>
<li>Perform IMAC (Install, Move, Add, Change) tasks, including hardware/software deployments and upgrades</li>
<li>Manage asset inventory, including tagging, tracking, and reporting</li>
<li>Support VIP users with prompt and professional service</li>
<li>Collaborate with IT teams to escalate and resolve complex technical issues</li>
<li>Document solutions in the ticket system, create knowledge base articles, and provide user training when necessary</li>
</ul>
Technical Skills &amp; Experience:
<ul>
<li>4+ years of hands-on EUC/Break-fix experience in desktop support or IT helpdesk roles</li>
<li>Strong knowledge of Windows OS (10/11), macOS, and Microsoft O365</li>
<li>Experience with Microsoft Intune and Desktop Central for endpoint management</li>
<li>Proficiency with Active Directory, remote support tools, and mobile device management</li>
<li>Ability to troubleshoot hardware (laptops, printers, AV systems) and software issues</li>
<li>Familiarity with malware removal and basic network troubleshooting</li>
</ul>
Soft Skills &amp; Certifications:
<ul>
<li>Excellent verbal and written communication skills in both English and Arabic</li>
<li>Exceptional customer service skills (VIP support experience preferred)</li>
<li>Ability to work in a fast-paced corporate environment</li>
<li>A+ Certification, MCP, or ITIL (preferred but not required)</li>
</ul>
Physical Requirements:
<ul>
<li>Ability to lift/move equipment (up to 50 lbs)</li>
<li>Willingness to travel between office locations if required</li>
</ul>

Deskside Support Technician (L2)

Parsons

Role Summary The IT Support Technician Dubai, UAE will provide first-level IT support to end users across Parsons Corporation, handling troubleshooting, technical assistance, and issue resolution for hardware, software, and network-related problems. This role is designed for UAE Nationals looking to build their career in IT, with opportunities to gain practical experience and grow within a global engineering and technology-driven organization. Job Details Location: United Arab Emirates Location: Dubai Industry: Information Technology (IT) Function: Help Desk / Technical Support Gender: Any Candidate Nationality: UAE Nationals only Candidate Preferred Location: Any Job Type: Full-time What You ll Do * Provide first-level IT technical support remotely via phone, email, or instant messaging * Troubleshoot and resolve common hardware, software, and peripheral issues for end users * Escalate unresolved issues to senior service desk staff or relevant IT teams * Research solutions for standard software and hardware-related problems * Maintain knowledge of Parsons IT environment, workstation configurations, and associated technologies * Document service requests, resolutions, and outcomes according to company procedures * Support non-business hours operations by providing on-call service during weekends or holidays * Ensure compliance with Parsons IT policies, procedures, and security standards Ideal Profile * Bachelor s degree in IT, Computer Engineering, or a related discipline * 0 1 years of work experience in IT support, help desk, or MIS environment (fresh graduates welcome) * Certifications in Microsoft or Cisco technologies preferred * Strong knowledge of Microsoft operating systems, applications, and personal computer hardware * Familiarity with printers, peripherals, and IT service desk operations * Excellent communication and customer service skills with the ability to resolve issues effectively * Strong problem-solving and analytical abilities Why Join Us * Begin your IT career with Parsons, a global leader in engineering, infrastructure, and technology solutions * Gain valuable hands-on experience in IT support and service desk operations * Competitive salary, benefits, and opportunities for career growth * Be part of a diverse and inclusive workplace committed to employee development * Contribute to innovative projects supported by Parsons advanced IT infrastructure

IT Support Technician UAE Nationals Dubai, UAE

Zen Interactive Technologies

Systems Network Engineer 
 
 Location: UAE 
 Job Type : Full - Time 
 Note : UAE Driving License Mandatory 
 
<div> </div><div>Job Overview</div>
 We are seeking an experienced and detail-oriented Systems Engineer to support both our internal IT infrastructure and our clients' IT environments. The ideal candidate will have extensive hands-on experience with technologies such as Windows/Linux servers, firewalls, VPNs, VOIP, IP telephony, and SIP-based troubleshooting. Expertise in network analysis using Wireshark and the ability to read protocol packets is essential. 
Key Responsibilities 
 1. Manage infrastructure, servers, PCs, and peripherals for performance, reliability, and security. 
 2. Analyze and resolve incidents as per SLA; contribute to root cause analysis. 
 3. Act as liaison with vendors and technical teams for effective service delivery. 
 4. Fulfill IT service requests, including installations, reconfigurations, and relocations. 
 5. Maintain accurate documentation and reports for incidents and service reviews. 
 6. Implement regular maintenance of devices to minimize incidents. 
 7. Execute LAN/WAN/VPN/WiFi setups following technical procedures. 
 8. Implement and troubleshoot VOIP/IP telephony and SIP issues. 
 9. Perform packet analysis using Wireshark for advanced network troubleshooting. 
 10. Follow proper escalation procedures and suggest process improvements. 
Technical Experience 
 1. Experience as Technical Support, Server/Desktop Support, or Help Desk Technician. 
 2. Windows and Linux OS administration skills. 
 3. Firewall and VPN configuration knowledge. 
 4. Familiarity with VMware environments. 
 5. VOIP/IP telephony and SIP-based troubleshooting. 
 6. Packet analysis proficiency using Wireshark. 
 7. Troubleshooting systems, mobile, and other devices. 
 8. Remote desktop and help desk software familiarity. 
Skills &amp; Qualifications 
 1. Excellent problem-solving and analytical abilities. 
 2. Strong communication skills, both written and verbal. 
 3. Detail-oriented with strong organizational skills. 
 4. Bachelor's degree in IT, Computer Science, or related field. 
 5. Certifications in Microsoft, Linux, Fortinet, SonicWALL, VMware are a plus. 
 6. Minimum 5+ years of experience in a similar role. 
 7. Valid UAE driving license is mandatory. 
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Systems Network Engineer

Explore 4764+ Service desk technician in Dubai this October. Find roles across top companies and apply now to boost your career.