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service engineer

Amco IT Systems

Job Summary: We are seeking a detail-oriented and customer-focused Field Service Engineer to provide on-site and remote IT support for end users. This role involves handling incidents escalated from the Service Desk, troubleshooting hardware and software issues, and coordinating with backline teams to ensure efficient and timely resolution.Key Responsibilities:<ul><li>Receive and resolve user requests/incidents escalated by the Service Desk or end users.</li><li>Provide timely updates on incident tickets and communicate resolutions to Level 1 support.</li><li>Escalate unresolved issues to vendors or L3 teams when required.</li><li>Deliver telephonic, remote, and desk-side support, including on-site visits for remote locations.</li><li>Configure, troubleshoot, and resolve issues with desktops, laptops, operating systems, printers, and peripherals.</li><li>Perform installation, upgrades, de-installation, and repair activities for end-user equipment.</li><li>Provide onsite support for office automation software, approved business applications, and IT devices such as monitors, scanners, docking stations, classroom, and meeting room equipment.</li><li>Collaborate with Network, Application, and System Admin teams to provide basic infrastructure and system administration support.</li><li>Carry out basic network patch cable changes and replace faulty cables as directed by Infrastructure teams.</li><li>Assist with inventory audits by conducting visual checks and updating tracking sheets for the Asset Management team.</li><li>Support the implementation of approved changes onsite in coordination with backline teams.</li></ul>Qualifications &amp; Skills:<ul><li>Bachelor&rsquo;s degree in Computer Science, Information Technology, or a related field (preferred).</li><li>2&ndash;4 years of experience in IT support, field service, or desktop support.</li><li>Proficiency in troubleshooting Windows OS, hardware, enterprise applications, and IT peripherals.</li><li>Basic understanding of networking and system administration.</li><li>Strong problem-solving, communication, and customer service skills.</li><li>Ability to work independently and manage multiple tasks in dynamic environments.</li></ul>Job Type: Full-timeApplication Question(s):<ul><li>Do you have prior experience providing on-site IT support within the UAE or Middle East region?</li><li>Are you currently based in Dubai, or available to relocate immediately?</li><li>What is your experience level with troubleshooting desktops, laptops, operating systems, and peripherals (in years)?</li><li>How do you prioritize and manage multiple incident tickets in a fast-paced support environment?</li><li>What are your salary expectations for this role in AED (monthly)?</li><li>What is your current notice period in days?</li></ul>Location:<ul><li>Dubai (Required)</li></ul>

Field Service Engineer

SEANAV MARINE PRIVATE LIMITED

Job Overview: Seanav Marine is hiring a skilled and dedicated Service Engineer &ndash; NAVCOM (Navigation &amp; Communication) to join our dynamic service team in the UAE, covering Dubai. This is a fantastic opportunity for professionals with a strong marine electronics background who are ready to take on diverse onboard technical challenges.As a Service Engineer &ndash; NAVCOM, you will be responsible for the installation, commissioning, servicing, and troubleshooting of marine navigation and communication systems onboard vessels. You will also ensure all service-related documentation is completed with accuracy and professionalism.Key Responsibilities:<ul><li>Install, commission, and troubleshoot marine navigation and communication equipment onboard ships</li><li>Perform maintenance, diagnostics, and repair tasks as per manufacturer and company standards</li><li>Prepare detailed service reports, installation records, and warranty documentation</li><li>Manage and update service logs for completed work including preventive maintenance activities</li><li>Coordinate with service coordinators and clients for job execution</li><li>Ensure compliance with quality standards and safety regulations during onboard operations</li></ul>What We&rsquo;re Looking For:<ul><li>Bachelor&rsquo;s Degree in Electronics &amp; Telecommunication Engineering OR Diploma in a relevant field</li><li>4&ndash;5 years of relevant experience as a Marine Service Engineer</li><li>Minimum 2 years of experience in the GCC region (UAE preferred)</li><li>Strong technical understanding of marine electronics, NAVCOM systems, and related standards</li><li>Familiarity with maritime service operations and vessel procedures</li><li>GMDSS General Operator Certificate (GOC) &ndash; Optional but preferred</li><li>Excellent problem-solving skills and ability to work independently onboard</li><li>Good communication and reporting skills</li><li>Valid UAE Driving License &ndash; Preferred</li><li>Immediate Joiners are highly encouraged to apply</li></ul>Education:<ul><li>Diploma or Bachelor&rsquo;s Degree in Electronics &amp; Telecommunication Engineering</li></ul>Job Type: Full-timePay: AED4,000.00 per month

Service Engineer – Marine NAVCOM

Grundfos Pumps

<div>We're Hiring: Service and Sales Engineer 
 Location: Dubai, United Arab Emirates Company: Grundfos 
 Employment Type: Full-time 
Are you a technically skilled, customer-focused professional with a passion for driving service sales and building lasting client relationships? Grundfos is looking for a Service and Sales Engineer to join our dynamic team and help us deliver high-value service and after-sales solutions to our customers. 
 What You&rsquo;ll Do
As a Service and Sales Engineer, you will:<ul><li>
Apply technical and customer insights to identify and sell service solutions.</li><li>
Proactively seek new business opportunities and drive service sales across markets and industries.</li><li>
Prepare quotations, negotiate pricing, and follow up on sales to close deals.</li><li>
Collaborate with sales, service, Backoffice, logistic teams to ensure seamless customer experience.</li><li>
Conduct market research and develop strategies to expand service offerings.</li><li>
Provide technical advice and support to clients, introducing new or existing service products.</li><li>
Uphold health, safety, and environmental standards during all activities.</li></ul> 
 Key Responsibilities<ul><li>
Service Sales: Lead the service sales process, identify customer needs, forecast and achieve targets.</li><li>
Business Development: Analyze markets, develop campaigns, and support strategic growth.</li><li>
Technical Support: Be the go-to expert for client queries and technical solutions.</li><li>
General Duties: Ensure compliance with HSE policies and contribute to a safe work environment.</li></ul> 
 What We&rsquo;re Looking For<ul><li>
Bachelor&rsquo;s degree in Mechanical Engineering (or related field).</li><li>
Minimum 3 years of proven experience in service sales within a manufacturing environment.</li><li>
Exposure to the pumps industry is a plus.</li><li>
Strong presentation, negotiation, and interpersonal skills.</li><li>
Ability to work independently and travel domestically as needed.</li><li>
Fluent in English, both spoken and written.</li></ul> 
 Key Competencies<ul><li>
High integrity and a positive attitude</li><li>
Strong customer-facing and networking skills</li><li>
Self-motivated with a drive for results</li><li>
Ability to identify customer needs and manage territories effectively</li></ul> 
 Why Join Us?
At Grundfos, we believe in innovation, sustainability, and empowering our people. You&rsquo;ll be part of a collaborative team that values your expertise and supports your growth. 
Ready to make an impact? 
 
If this job sounds appealing to you, please send us your resume by clicking on &lsquo;Apply&rsquo;. 
If you want to dig deeper into the Grundfos universe, please visit us on linkedin.com/company/grundfos or youtube.com/user/grundfos or on our local pages www.facebook.com/Grundfos.hu www.instagram.com/grundfos.hu/ 
We look forward to hearing from you.</div>

Service & Sales Engineer

HCPL Global Services

Location: DubaiExperience: 1+ YearsKey Requirements: <ul><li>Bachelor&rsquo;s Degree in Civil / Mechanical / Electrical Engineering</li><li>2&ndash;3 years of sales experience</li><li>Excellent communication &amp; negotiation skills</li><li>Must be well-presented</li></ul>Job Type: Full-timePay: AED4,000.00 - AED5,000.00 per monthApplication Question(s):<ul><li>Experience in Service Sales Engineer?</li><li>Current Salary?</li><li>Expected Salary?</li><li>Notice Period?</li></ul>

Service Sales Engineer

itineris

<div>Elevator Experience is Mandatory!

Role Summary: 
The Service Sales Engineer understands the company&rsquo;s products and processes to provide full technical and administrative support to the service sales team during the tender and implementation of the projects. This role is crucial in maintaining strong customer relationships by acting as an extension of the field service sales force.

Position Location: Dubai, UAE 
Business Industry: Elevators, Escalators and Moving Walkways
<div>
Main Duties and Responsibilities: 
<ul><li>Process service sales leads and prepare and submit pre-qualification and tender documents to clients.</li><li>Study inquiries and tenders regarding commercial and technical matters, liaising with the technical department and factory for any required clarifications, support, and assistance.</li><li>Serve as a liaison between departments, the factory, clients, and stakeholders to provide services that meet clients&rsquo; needs, cost and time constraints, and necessary solutions.</li><li>Coordinate with other departments (Finance, HSE, etc.) to gather necessary information for submitting quotations and tenders, including arranging bonds and special approvals.</li><li>Organize and file service sales records such as tenders, specifications, queries, contracts, invoices, receipts, communications, and reports.</li><li>Review, check, and update all documentation and contact customers to resolve any queries.</li><li>Maintain service sales records in the system, prepare reports, and provide information to the finance department in coordination with the Service Sales Manager on incoming and completed orders for cash flow forecasting.</li><li>Clarify client requirements and prepare final agreed specifications and inquiries.</li><li>Prepare compliance statements for projects in coordination with the Service Sales Manager.</li><li>Act as the account manager for customers within your portfolio, handling all matters related to their accounts.</li><li>Be the first point of contact for urgent calls, inquiries, emails, and messages.</li><li>Manage correspondences and communications between the service sales team and clients/stakeholders.</li><li>Achieve assigned Renewal, Conversion, Recapture, 3rd-Party, Repair, and MOD sales targets.</li><li>Ensure timely and accurate processing of orders, responses, and customer feedback.</li><li>Responsible for the collection of accounts receivables under your portfolio.</li><li>Monitor customer accounts and provide data analysis, reports, and relevant information to assist the service sales team.</li><li>Meet with clients, consultants, contractors, and facility management regularly to ensure first-class customer service.</li><li>Monitor customer accounts and provide data analysis, reports, and relevant information to support the service sales team.</li><li>Ensure adherence to HSE policies and procedures, IMS, and corporate standards, including compliance with legal and local regulations.</li></ul></div>
<div>
Requirements and qualifications: 
<ul><li>Bachelor&rsquo;s Degree in Engineering (Mechanical/Electrical).</li><li>Relevant certifications will be an added advantage.</li><li>3-5 years of experience in the Elevator Industry is a Must.</li><li>Excellent negotiation and persuading skills.</li><li>Excellent presentation and creativity skills.</li><li>Solid technical background in SAP, VIEW, and other Sales software relevant to the industry.</li><li>Problem-solving and conflict-management skills.</li><li>Excellent communication skills.</li><li>Strong decision-making skills.</li></ul></div></div>

Service Sales Engineer, Elevator Industry – Dubai, UAE

<div>Elevator Experience is Mandatory!

Role Summary

The Senior Service Sales Engineer leads the development and execution of service sales strategies, focusing on long-term maintenance contracts, modernization projects, and portfolio growth. Beyond managing client accounts, the role is accountable for achieving ambitious revenue targets, mentoring junior sales engineers, and driving operational excellence. This senior position plays a critical role in shaping customer relationships, influencing decision-makers, and ensuring service sales profitability and sustainability.

Location: Dubai, UAE 
Business Industry: Elevators, Escalators, and Moving Walkways

Key Responsibilities
<ul>
<li>Lead the full sales cycle for service contracts, modernizations, and repair projects, from prospecting to closure.</li>
<li>Drive portfolio growth through renewal, conversion, recapture, and upselling strategies.</li>
<li>Serve as a senior point of contact for strategic clients, consultants, and facility management companies, ensuring high-level customer satisfaction.</li>
<li>Negotiate complex service agreements, balancing client requirements with company profitability.</li>
<li>Oversee the preparation and submission of pre-qualification, tender, and bid documents, ensuring technical and commercial compliance.</li>
<li>Mentor and support Service Sales Engineers in tender preparation, client negotiations, and portfolio management.</li>
<li>Collaborate closely with technical, finance, and HSE teams to align proposals with operational capacity and legal standards.</li>
<li>Monitor market trends and competitor offerings; provide insights to refine pricing strategies and service solutions.</li>
<li>Ensure collection of receivables from assigned accounts and maintain healthy cash flow within the portfolio.</li>
<li>Promote adherence to corporate standards, IMS, and HSE regulations, ensuring compliance with local laws and industry best practices.</li>
</ul>
Requirements &amp; Qualifications
<ul>
<li>Bachelor&rsquo;s Degree in Mechanical or Electrical Engineering (Master&rsquo;s is an advantage).</li>
<li>7+ years of progressive experience in the elevator industry, with at least 5 years in service sales leadership or senior client management.</li>
<li>Proven track record of achieving or exceeding sales targets in AMCs, modernizations, and service portfolio growth.</li>
<li>Advanced negotiation, influencing, and decision-making skills.</li>
<li>Strong leadership and mentoring capabilities to guide junior team members.</li>
<li>Excellent technical understanding of elevator systems and service delivery models.</li>
<li>Proficiency in CRM and industry-specific platforms (SAP, VIEW, or equivalent).</li>
<li>Excellent communication, presentation, and relationship-building skills.</li>
<li>Problem-solving mindset with the ability to manage conflicts and resolve client concerns.</li></ul></div>

Sr. Service Sales Engineer, Elevator Industry – Dubai, UAE

ZOOMLION MIDDLE EAST

<div>
 
 Founded in 1992, ZOOMLION Heavy Industry Science &amp; Technology Co., Ltd. is mainly engaged in developing and manufacturing major high-tech equipment in the areas of engineering industry and agricultural industry.
 
 
 
 
 
 
 ZOOMLION
 
 is seeking for
 
 SERVICE TECHNICIAN/ ENGINEER for Foundation Product Line.
 
 The ideal candidates will be responsible to diagnose, maintain, and repair basic construction machinery (rotary drilling rigs, products for diaphragm walls, hydraulic pile driving rigs, etc.), new machine delivery, after-sales inspection and repair.
 
 
 
 
 
 
 
 
 
 DUTIES AND RESPONSIBILITIES:
 
 
 
 ➤ Perform daily maintenance and upkeep of basic construction machinery (rotary drilling rigs, products for diaphragm walls, Hydraulic Pile Driving Rigs, etc.), new machine delivery, after-sales inspection and repair.
 
 
 ➤ Provide technical support to customers and troubleshoot.
 
 
 ➤ Regular customer visits, equipment inspections, and acceptance and maintenance of new equipment vehicles.
 
 
 ➤ Ensure parts supply in time, execute parts sales plans, and improve customer satisfaction.
 
 
 ➤ Analyze and diagnose technical problems, complete mechanical repairs, and replace parts.
 
 
 ➤ Cooperate with the implementation of product upgrades and technical modifications.
 
 
 ➤ Submit service reports on time and cooperate with engineers/sales teams in China.
 
 
 
 
 
 
 
 
 
 REQUIREMENTS:
 
 
 
 ✔️ Education: Bachelor's degree or above in mechanical engineering or a related field.
 
 
 ✔️ Experience: At least 3 years of technical service and service management experience; work experience in the Foundation construction machinery industry is preferred.
 
 
 ✔️ Language: Proficient in English or Arabic as a working language.
 
 
 
 
 
 
 
 
 
 Salary remuneration to be discussed after the selection process.
 
 
 
 
 
 
 
 
 
 🌟Join
 
 ZOOMLION
 
 in transforming the landscape of high-end equipment manufacturing and advance your career in a role that blends innovation with flexibility.
 
 
 
 
 
 
 
 
 🙋 &male;️ Know someone who might be interested?
 
 
 📨 Kindly click
 
 EASY APPLY and attach your CV
 
 or send your CV at
 
 hr.zoomlionuae@gmail.com
 
 
</div>

Service Technician

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