electrical engineer

project engineer

mechanical engineer

site engineer

planning engineer

service engineer

NAFFCO Careers

<div>
 
 Job Description
 
 
 
 We are seeking an experienced and results-driven
 
 Sales Engineer
 
 with a
 
 Civil Engineering background
 
 to promote and sell architectural cladding systems across the UAE. The successful candidate will be responsible for developing new business opportunities, building relationships with consultants, architects, contractors, developers, and fa&ccedil;ade specialists, and driving sales of aluminium composite panels (ACP), aluminium cladding, fa&ccedil;ade systems, insulated panels, and related building envelope solutions.
 
 
 
 Key Responsibilities
 
 
 
 
 Business Development
 
 
 
 <ul>
 <li>
 Identify and develop new business opportunities for cladding and fa&ccedil;ade systems.
 </li>
 <li>
 Generate leads through consultants, architects, developers, contractors, and fa&ccedil;ade contractors.
 </li>
 <li>
 Develop long-term relationships with key clients and stakeholders.
 </li>
 <li>
 Achieve monthly and annual sales targets.
 
 
 </li>
 </ul>
 
 Sales &amp; Technical Support
 
 
 
 <ul>
 <li>
 Promote aluminium cladding, ACP panels, insulated panels, fa&ccedil;ade systems, rainscreen cladding, decorative panels, and external wall systems.
 </li>
 <li>
 Conduct technical presentations and product demonstrations.
 </li>
 <li>
 Provide technical advice and recommend suitable cladding solutions.
 </li>
 <li>
 Prepare techno-commercial proposals and quotations.
 </li>
 <li>
 Negotiate pricing and contract terms.
 
 
 </li>
 </ul>
 Job Details
 
 
 Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://careers.naffco.com/ Job Function: Field Sales &amp; Outdoor Services Company Industry/
 
 
 Sector: Public Safety
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
 Report
 
 
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

Sales Engineer Civil Engineering Background

Wotek FZE

Company: Wotek FZE Dubai &ndash; UAE.Industry: Industrial Laundry, Kitchen and BoilersPosition: Graduate Engineer Trainee (Mechanical / Electrical / Mechatronics)Department: Service Department (Hotel &amp; Hospitality Engineering Division)Location: Dubai, UAE (Head Office)About the role: The Graduate Engineer Trainee will join our Service Department (Hotel &amp; Hospitality Engineering Division) and follow a structured, on-the-job development path. Trainees will spend significant time in the field alongside experienced engineers and technicians, gaining practical, hands-on knowledge of equipment installation, commissioning, maintenance, and repair. Over time, trainees are expected to grow into subject-matter experts in one or more of our core areas: commercial laundry, commercial kitchen, and industrial boiler systems. This role is ideal for a motivated graduate who is genuinely willing to work in the field, get hands-on, and invest in building long-term technical expertise.Key Responsibilities- Work in the field alongside senior engineers and technicians to learn installation, commissioning, servicing, and repair of laundry, kitchen, and industrial boiler equipment.- Assist in diagnosing mechanical, electrical, and control-system faults and in carrying out preventive and breakdown maintenance.- Study equipment manuals, wiring diagrams, and technical documentation to build product and system knowledge.- Support planned maintenance (PPM) and Annual Maintenance Contract (AMC) activities under supervision.- Prepare and maintain service reports, job cards, and documentation accurately.- Gradually take on increasing technical responsibility as competence develops.- Follow all health, safety, and quality procedures on every site.- Represent Wotek professionally in front of clients.Qualifications &amp; Requirements- Bachelor's Degree / Diploma in Mechanical, Electrical, or Mechatronics Engineering.- Fresh graduates are welcome; 0&ndash;2 years of experience. No prior industry experience required.- Genuine willingness to work in the field and perform hands-on technical work &mdash; this is not an office-only role.- Strong desire to learn and develop into a specialist in laundry, kitchen, and/or industrial boiler equipment.- Basic understanding of mechanical and electrical principles; ability to read technical drawings is an advantage.- Good communication skills in English; Arabic and/or Hindi is an advantage.Skills &amp; Attributes- Eager, proactive, and hardworking with a strong learning attitude.- Practical, hands-on aptitude and problem-solving mindset.- Reliable, disciplined, and professional.- Team player, comfortable working across different sites and conditions.- Physically fit and willing to travel to client locations.What We Offer- Structured on-the-job training and mentorship from experienced engineers.- A clear path to develop into a specialist / senior engineer role.- Exposure to leading equipment brands and premium hospitality and industrial clients.- Competitive trainee package with benefits as per UAE labour law.Application Question(s):<ul><li>Are you a Fresher?</li><li>Are you an engineering Graduate in Electrical /Mechanical/Mechatronics field?</li></ul>Location:<ul><li>Dubai (Required)</li></ul>Work Location: In person

Graduate Engineer Trainee

Access hr sollutions

Job Title: Site Engineer - Dubai BuildingsLocation: UAE Industry: Construction / Contracting Salary: AED 8,000 &ndash; 12,000 per monthJob SummaryWe are looking for an experienced Site Engineer to manage day-to-day site activities and ensure construction projects are executed safely, efficiently, and in accordance with approved drawings, specifications, and project schedules.Key Responsibilities<ul><li>Supervise daily construction activities and subcontractors.</li><li>Ensure work is completed according to approved drawings and quality standards.</li><li>Coordinate with consultants, project managers, planners, and clients.</li><li>Monitor manpower, materials, and equipment utilization.</li><li>Prepare daily and weekly progress reports.</li><li>Ensure compliance with HSE and quality requirements.</li><li>Resolve technical issues and support timely project completion.</li><li>Conduct inspections and maintain project documentation.</li></ul>Requirements<ul><li>Bachelor's Degree in Civil Engineering.</li><li>3&ndash;6 years of UAE contracting/building construction experience.</li><li>Experience in residential, commercial, or high-rise building projects.</li><li>Proficiency in AutoCAD and MS Office.</li><li>Strong communication and coordination skills.</li></ul>Benefits<ul><li>Employment Visa</li><li>Medical Insurance</li><li>Annual Leave</li><li>Air Ticket (as per company policy)</li><li>End-of-Service Benefits as per UAE Labour Law</li></ul>Pay: AED8,000.00 - AED12,000.00 per monthWork Location: In person

Site Engineer

Qode

<div>Job Description &ndash; Lead Infrastructure &amp; Cloud Engineer
Position Title: Lead Infrastructure &amp; Cloud Engineer
Experience Level: 5&ndash;8 Years
Location: Dubai
Department: Information Technology (IT)
Job Summary
We are seeking a highly skilled and experienced Lead Infrastructure &amp; Cloud Engineer to manage, support, secure, and optimize the organization&rsquo;s on-premises and cloud infrastructure.
The ideal candidate will possess strong L2 and L3 support expertise across Microsoft technologies, Windows Server, Microsoft 365, identity management, virtualization, storage, backup solutions, and cloud platforms, including Microsoft Azure and Oracle Cloud Infrastructure (OCI).
The role is responsible for ensuring the availability, performance, security, scalability, and reliability of the organization&rsquo;s IT infrastructure and cloud environments. The successful candidate will also support business-critical systems and lead infrastructure modernization, cloud migration, automation, and digital transformation initiatives.
Key Responsibilities
Infrastructure Administration
Manage and maintain enterprise IT infrastructure environments.
Administer Windows Server environments and related services.
Monitor infrastructure performance, availability, capacity, and system health.
Manage operating system upgrades, security patching, and infrastructure lifecycle activities.
Ensure adherence to IT governance, security, compliance, and operational standards.
Provide advanced L2 and L3 support for infrastructure-related incidents and service requests.
Plan and implement infrastructure upgrades, migrations, and modernization initiatives.
Coordinate with application, cybersecurity, database, and network teams to maintain service availability.
Active Directory and Identity Management
Administer Active Directory, Organizational Units, DNS, DHCP, DFS, and Group Policies.
Manage Microsoft Entra ID and Microsoft Entra Connect.
Implement and support Identity and Access Management controls.
Support Single Sign-On and Multi-Factor Authentication.
Manage user provisioning, access permissions, privileged accounts, and identity security policies.
Implement Conditional Access policies and identity protection controls.
Monitor directory synchronization and resolve authentication-related issues.
Conduct periodic reviews of user access, administrative privileges, and inactive accounts.
Microsoft 365 Administration
Administer and support:
Exchange Online
Microsoft Teams
SharePoint Online
OneDrive for Business
Microsoft Intune
Microsoft Defender
Microsoft Purview (preferred)
Additional responsibilities include:
Manage Microsoft 365 licensing and group-based licence allocation.
Troubleshoot mail flow, collaboration, synchronization, access, and security-related issues.
Support Microsoft 365 security, compliance, retention, and governance initiatives.
Manage Exchange Online policies, mailboxes, distribution groups, and shared mailboxes.
Configure and maintain Microsoft Teams and SharePoint administrative policies.
Support data-loss prevention, information protection, and eDiscovery requirements.
Monitor Microsoft 365 service health and coordinate resolution of service-impacting incidents.
Cloud Infrastructure Administration
Microsoft Azure
Administer Azure Virtual Machines, Storage Accounts, Virtual Networks, and related resources.
Configure Network Security Groups, VPN Gateways, private endpoints, and hybrid cloud connectivity.
Manage Azure subscriptions, resource groups, role-based access controls, and governance policies.
Administer Azure Backup and Azure Site Recovery.
Support Azure Monitor, Log Analytics, alerts, and infrastructure monitoring.
Implement Azure security controls, policies, and recommended cloud governance practices.
Optimize Azure resource utilization, licensing, and operational costs.
Support Azure landing zones and standardized cloud architecture.
Participate in cloud migration, modernization, and workload transformation projects.
Implement high-availability and disaster-recovery solutions for Azure workloads.
Oracle Cloud Infrastructure
Administer OCI Compute, Storage, Networking, Database connectivity, and Security services.
Manage Virtual Cloud Networks, subnets, route tables, security lists, and load balancers.
Configure and manage OCI Identity and Access Management.
Administer OCI compartments, policies, user groups, and access controls.
Support OCI Backup, Monitoring, Logging, and Disaster Recovery solutions.
Manage hybrid connectivity between OCI and on-premises environments.
Monitor OCI resource performance, availability, security, and cost.
Participate in OCI migration, modernization, and infrastructure deployment projects.
Implement high-availability and business-continuity solutions for OCI workloads.
Virtualization and Datacenter Management
Manage VMware vSphere and ESXi environments.
Administer Microsoft Hyper-V environments.
Provision, configure, and maintain virtual machines.
Manage virtual infrastructure capacity, availability, and performance.
Support high-availability, replication, and disaster-recovery configurations.
Manage host upgrades, firmware updates, and virtual infrastructure patching.
Perform datacenter capacity planning and resource optimization.
Support physical servers, racks, power, cooling, and datacenter-related infrastructure.
Coordinate with vendors for hardware maintenance and warranty support.
Storage and Backup Administration
Administer enterprise storage solutions, including:
NetApp
QNAP
HPE MSA
SAN and NAS platforms
Manage backup and recovery platforms, including:
Veeam Backup &amp; Replication
Azure Backup
Microsoft 365 backup solutions
OCI Backup and Recovery
Additional responsibilities include:
Monitor backup jobs and resolve failures.
Perform regular backup validation and restoration testing.
Conduct disaster-recovery exercises.
Define and maintain retention, replication, and recovery policies.
Maintain recovery documentation, runbooks, and operating procedures.
Ensure recovery objectives align with business requirements.
Monitor storage capacity, utilization, and performance.
Endpoint Management
Manage Microsoft Intune and modern device-management solutions.
Configure and deploy security baselines, compliance policies, and endpoint controls.
Manage Windows Autopilot and automated device provisioning.
Administer Windows device lifecycle and patch-management activities.
Manage application deployment and endpoint configuration policies.
Support desktop and laptop infrastructure.
Monitor device compliance and remediate non-compliant endpoints.
Support mobile device management and mobile application management requirements.
Infrastructure and Cloud Security
Implement infrastructure and cloud security controls.
Apply cybersecurity best practices and system-hardening standards.
Manage privileged access, administrative accounts, and role-based access controls.
Investigate and resolve infrastructure and cloud security incidents.
Manage system vulnerabilities, patch compliance, and configuration risks.
Support compliance assessments, security audits, and governance initiatives.
Work closely with cybersecurity teams to implement security recommendations.
Maintain secure configuration standards for servers, cloud platforms, storage, backup, and virtualization environments.
Support Microsoft Defender for Cloud and other relevant cloud security solutions.
Monitoring and Troubleshooting
Monitor infrastructure and cloud environments using:
SolarWinds
Azure Monitor
Log Analytics
OCI Monitoring
VMware monitoring tools
Microsoft 365 administrative and security portals
Additional responsibilities include:
Perform root-cause analysis for major incidents.
Resolve escalated L2 and L3 infrastructure and cloud issues.
Monitor system health, service availability, resource utilization, and performance.
Maintain incident, problem, and change-management records.
Develop preventive measures based on recurring incidents and performance trends.
Coordinate with vendors, service providers, and internal technical teams for complex issue resolution.
Participate in critical incident and service-restoration activities.
Automation and Infrastructure as Code
Develop PowerShell scripts to automate routine administrative activities.
Automate user provisioning, system reporting, health checks, and maintenance tasks.
Support infrastructure deployment through automation tools and standardized templates.
Implement Infrastructure as Code practices where applicable.
Maintain scripts, automation documentation, and version controls.
Identify opportunities to improve efficiency through automation and orchestration.
Projects, Documentation and Compliance
Lead infrastructure and cloud deployment projects.
Lead server, virtualization, storage, backup, and cloud migration initiatives.
Support new office and datacenter infrastructure deployments.
Maintain infrastructure and cloud architecture diagrams.
Develop and maintain technical documentation, operating procedures, and support runbooks.
Participate in business-continuity and disaster-recovery planning.
Support internal and external audits.
Evaluate and recommend new infrastructure and cloud technologies.
Manage project deliverables, technical risks, timelines, and vendor coordination.
Provide technical guidance and mentoring to infrastructure support team members.
Ensure all infrastructure changes follow the organization&rsquo;s change-management processes.
Required Technical Skills
Microsoft Technologies
Windows Server 2016, 2019, and 2022
Active Directory
Microsoft Entra ID
Microsoft Entra Connect
DNS
DHCP
DFS
Group Policy
PowerShell
Windows Failover Clustering
Certificate Services
Microsoft 365
Exchange Online
SharePoint Online
OneDrive for Business
Microsoft Teams
Microsoft Intune
Microsoft Defender
Microsoft Purview (preferred)
Microsoft Azure
Azure Administration
Azure Virtual Machines
Azure Storage
Azure Virtual Networks
VPN Gateways
Network Security Groups
Azure Backup
Azure Site Recovery
Azure Monitor
Log Analytics
Azure Policy
Role-Based Access Control
Microsoft Defender for Cloud
Cost Management
Oracle Cloud Infrastructure
OCI Compute
OCI Storage
OCI Networking
OCI Identity and Access Management
OCI Backup and Recovery
OCI Monitoring and Logging
OCI Security
OCI Load Balancing
OCI Disaster Recovery
Virtualization
VMware vSphere
VMware ESXi
VMware vCenter
Microsoft Hyper-V
High Availability and Replication
Backup and Storage
Veeam Backup &amp; Replication
NetApp
QNAP
HPE MSA
SAN and NAS technologies
Microsoft 365 backup solutions
Cloud backup and disaster recovery
Endpoint Management
Microsoft Intune
Windows Autopilot
Windows Update for Business
Endpoint compliance and configuration management
Application packaging and deployment
Automation
PowerShell scripting
Task automation
Infrastructure automation
Infrastructure as Code knowledge
Azure Resource Manager templates or Bicep (preferred)
Terraform knowledge (preferred)
Supporting Infrastructure Knowledge
TCP/IP
DNS and DHCP
Cloud connectivity
VPN technologies
Load balancing
Firewalls and security controls
Hybrid cloud architecture
Required Qualifications
Education
Bachelor&rsquo;s or Master&rsquo;s degree in Information Technology, Computer Science, Computer Engineering, Cloud Computing, or a related discipline.
Experience
5&ndash;8 years of experience in infrastructure and cloud engineering.
Strong L2 and L3 infrastructure troubleshooting experience.
Experience supporting enterprise and multi-site IT environments.
Hands-on experience administering Windows Server and Active Directory.
Strong Microsoft 365 administration experience.
Hands-on experience managing Microsoft Azure and OCI environments.
Experience with virtualization, storage, backup, disaster recovery, and endpoint-management technologies.
Experience leading infrastructure and cloud implementation or migration projects.
Experience supporting business-critical enterprise systems.
Working knowledge of cloud security, governance, and cost-optimization practices.
Preferred Certifications
Microsoft
Microsoft Certified: Azure Administrator Associate (AZ-104)
Microsoft Certified: Azure Solutions Architect Expert
Microsoft Certified: Windows Server Hybrid Administrator Associate
Microsoft 365 Certified: Administrator Expert
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Azure Security Engineer Associate
Oracle
OCI Architect Associate
OCI Architect Professional
OCI Cloud Operations Professional
Virtualization and Backup
VMware Certified Professional
Veeam Certified Engineer
Other Preferred Certifications
ITIL Foundation
Certified Cloud Security Professional
Terraform Associate
Key Competencies
Strong infrastructure and cloud troubleshooting skills.
Excellent analytical and problem-solving abilities.
Strong leadership, communication, and documentation skills.
Ability to manage critical incidents under pressure.
Infrastructure and cloud project implementation experience.
Strong customer service and stakeholder-management skills.
Ability to work independently and within cross-functional teams.
Ability to manage multiple projects and priorities simultaneously.
Strong understanding of infrastructure security, governance, and compliance.
Ability to mentor technical team members and provide technical direction.
Commercial awareness of cloud consumption, licensing, and cost optimization.</div>

Lead Infrastructure & Cloud Engineer

Safe Line Electrical & Mechanical LLC

Hiring: Testing &amp; Commissioning Engineer - DubaiDepartment: Generator (Non Cables)Key Responsibilities:<ul><li>Perform testing and commissioning of diesel generators, synchronization panels, AMF panels, and related equipment.</li><li>Conduct preventive and corrective maintenance of generator systems.</li><li>Troubleshoot electrical and mechanical faults in generators and associated control systems.</li><li>Inspect, diagnose, and rectify operational issues to minimize downtime.</li><li>Ensure generators comply with project specifications and client requirements during commissioning.</li><li>Carry out load bank testing and performance evaluation of generator sets.</li><li>Prepare commissioning reports, service reports, and maintenance documentation.</li><li>Coordinate with project, service, and operations teams for smooth execution of maintenance activities.</li><li>Attend breakdown calls and provide timely technical support.</li><li>Ensure compliance with safety standards, quality procedures, and company policies.</li><li>Support installation, startup, and handover activities at client sites.</li></ul>Requirements<ul><li>Bachelor's Degree or Diploma in Electrical/Mechanical Engineering.</li><li>3&ndash;7 years of experience in generator maintenance, testing, and commissioning.</li><li>Strong knowledge of diesel generators, control panels, synchronization systems, and power distribution.</li><li>Experience with major generator brands such as Cummins, Perkins, Caterpillar, or similar.</li><li>Ability to read electrical schematics and technical drawings.</li><li>Strong troubleshooting and problem-solving skills.</li><li>UAE driving license will be an added advantage.</li></ul>Job Type: Full-timeWork Location: In person

Testing and Commissioning Engineer (Generator Division)

MINDTEL

<div>
 
 
 🚀 We're Hiring: Resident Engineer &ndash; Red Hat OpenShift &amp; Infrastructure
 
 
 
 Are you an experienced
 
 Red Hat OpenShift &amp; Linux Infrastructure Engineer
 
 looking for your next challenge? Join our team as a
 
 Resident Engineer
 
 and become the trusted technical advisor for a leading enterprise customer, ensuring the reliability, security, and performance of their mission-critical Red Hat infrastructure.
 
 
 📍 Job Title
 
 
 
 Resident Engineer &ndash; Red Hat OpenShift &amp; Infrastructure
 
 
 
 💼 Experience
 
 
 
 5+ Years
 
 
 
 
 Position Type-Contract(1 Years Extendable)
 
 
 
 🎯 Role Overview
 
 
 As a Resident Engineer, you will work onsite as an extension of the customer's IT team, providing expert administration, optimization, and strategic support for
 
 Red Hat OpenShift
 
 ,
 
 Red Hat Enterprise Linux (RHEL)
 
 , and
 
 Red Hat Satellite Server
 
 environments. You'll play a critical role in maintaining highly available, secure, and scalable enterprise infrastructure while collaborating closely with customer stakeholders and Red Hat support teams.
 
 
 🔧 Key Responsibilities
 
 <ul>
 <li>
 Administer, maintain, and upgrade
 
 Red Hat OpenShift Container Platform (OCP)
 
 clusters.
 </li>
 <li>
 Perform OpenShift patching, upgrades, lifecycle management, and day-2 operations.
 </li>
 <li>
 Manage
 
 Red Hat Enterprise Linux (RHEL 7/8/9/10)
 
 environments, including installation, configuration, performance tuning, troubleshooting, and patch management.
 </li>
 <li>
 Administer
 
 Red Hat Satellite Server
 
 for provisioning, content views, lifecycle environments, activation keys, and compliance.
 </li>
 <li>
 Coordinate with
 
 Red Hat Technical Support
 
 and Technical Account Managers (TAMs) for incident resolution and root cause analysis.
 </li>
 <li>
 Conduct proactive health checks, monitoring, capacity planning, and infrastructure optimization.
 </li>
 <li>
 Ensure high availability, security, and operational excellence across the enterprise environment.
 </li>
 </ul>
 
 ✅ Required Skills
 
 <ul>
 <li>
 5+ years of Linux System Administration and Enterprise Infrastructure experience.
 </li>
 <li>
 Strong hands-on experience with
 
 Red Hat OpenShift Container Platform (OCP v4.x)
 
 .
 </li>
 <li>
 Deep expertise in
 
 Red Hat Enterprise Linux (RHEL)
 
 administration.
 </li>
 <li>
 Experience with
 
 Red Hat Satellite Server
 
 for patching, provisioning, and subscription management.
 </li>
 <li>
 Strong troubleshooting, communication, and stakeholder management skills.
 </li>
 <li>
 Ability to work independently in a customer-facing environment.
 </li>
 </ul>
 
 ⭐ Nice to Have
 
 <ul>
 <li>
 Experience with
 
 Red Hat Advanced Cluster Management (RHACM)
 
 .
 </li>
 <li>
 Knowledge of
 
 Red Hat Advanced Cluster Security (RHACS)
 
 .
 </li>
 <li>
 Experience with
 
 OpenShift Data Foundation (ODF)
 
 .
 </li>
 <li>
 Familiarity with
 
 Red Hat Quay
 
 Container Registry.
 </li>
 <li>
 Red Hat Certifications:
 </li>
 <li>
 RHCE (Red Hat Certified Engineer)
 </li>
 <li>
 RHCSA (Red Hat Certified System Administrator)
 </li>
 <li>
 Red Hat Certified Specialist in OpenShift Administration
 </li>
 </ul>
 
 📩
 
 Interested?
 
 
 
 Share your updated resume at tahir@mindtelglobal.com
 
</div>

Resident Engineer

TALENTMATE

<div>
 
 Job Description
 
 
 
 
 Job Purpose
 
 
 
 At Emirates we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers 'Fly Better'. Emirates Group IT thrives on the dynamic nature of technology. Being pioneers in aviation innovation, we're always at the forefront, pushing boundaries. We're on the lookout for exceptional IT professionals to fortify our position as leaders in the industry. Embark on a journey with the worlds largest international airline and become a vital part of our cutting edge information and technology team as an
 
 IT Senior Operations &amp; Support Engineer - Middleware support.
 
 
 
 As an
 
 IT Senior Operations &amp; Support Engineer - Middleware support
 
 you will analyse, support, and resolve complex incidents raised both internally and externally, and recommend solutions to reduce the number of recurring incidents to the technical team. Proactively monitor, identify, and highlight incidents and risks to ensure that IT Service Operations remain within the agreed service levels and minimize the adverse impact on business operations.
 
 
 
 In This Role, You Will
 
 
 
 <ul>
 <li>
 Address customer issues and resolve Level 1 and Level 2 incidents for the Emirates Group Systems, ensuring minimal downtime and in line with the specific qualitative or quantitative targets and Key Performance Indicators(KPIs).
 </li>
 <li>
 Collaborate with internal teams and external vendors to diagnose and resolve technical issues efficiently.
 </li>
 <li>
 Utilise IT Service Management (ITSM) tools such as ServiceNow, Zendesk, or similar platforms to manage incidents, problems, assets, and change processes effectively.
 </li>
 <li>
 Perform root cause analysis of the reported incidents and recurring technical issues, conduct performance assessments and recommend improvements to enhance the system reliability. Contribute to the automation of the root cause analysis and incident response tools to improve response time and operational efficiency.
 </li>
 <li>
 Drive continuous improvement by proactively identifying and highlighting issues and risks that may impact the services provided by EGIT. Utilise observability platforms to monitor system performance and anomalies.
 </li>
 <li>
 Implement and support ITIL-based incidents, issues and change management processes while ensuring compliance with company cybersecurity, data protection, company policies, and industry regulations and best practices.
 </li>
 <li>
 Assist in deploying, configuring, configuring and upgrading IT systems to ensure optimal performance.
 </li>
 <li>
 Partake in a 24/7 on-call rotation, acting as an escalation point for unresolved tickets and providing timely solutions.
 </li>
 <li>
 Develop and maintain technical documentation, create knowledge-base articles, carry out knowledge transfer sessions, and mentor junior engineers to encourage a culture of continuous learning and knowledge sharing.
 </li>
 <li>
 Manage multiple priorities effectively by applying strong communication, analytical, and problem-solving skills to ensure timely and efficient service delivery.
 
 
 </li>
 </ul>
 Qualification
 
 
 
 To be considered for this role, you will must meet the below requirements:
 
 
 
 <ul>
 <li>
 Degree or honours (12+3 or equivalent).
 </li>
 <li>
 2+ years of experience in Information Technology.
 
 
 </li>
 </ul>
 
 Knowledge/Skills
 
 
 
 <ul>
 <li>
 Integration product support experience in TIBCO, SOLACE, WebSphere MQ.
 </li>
 <li>
 Expertise in microservices, event-driven solutions, API Gateway products (e.g., APIGEE, KONG), cloud integration (IPaaS like SnapLogic), and data streaming platforms like Kafka and Solace.
 </li>
 <li>
 Practical hands-on experience with observability platforms like Splunk, Dynatrace, Zabbix, AppDynamics, Datadog, and cloud platforms such as AWS and Azure.
 
 
 </li>
 </ul>
 Join our Technology Operations team, where you will play a pivotal role in our IT landscape, ensuring smooth operations and outstanding support for critical business functions globally. The team focuses on duty management, service support, infrastructure operations, change enablement, observability, and IT asset management. If you are passionate about delivering world-class IT services and fostering continuous improvement, we invite you to apply and contribute to the success of Emirates Group.
 
 
 Salary &amp; benefits
 
 
 Join us in Dubai and enjoy an attractive tax-free salary and travel benefits that are exclusive to our industry, including discounts on flights and hotels stays around the world. Find out what it&rsquo;s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers.
 
 
 Job Details
 
 
 Role Level: Not Applicable Work Type: Full-Time Country: United Arab Emirates City: Dubai Company Website: http://www.emirates.com Job Function: Information Technology (IT) Company Industry/
 
 
 Sector: Other
 
 
 What We Offer
 
 
 
 About The Company
 
 
 
 Searching, interviewing and hiring are all part of the professional life. The TALENTMATE Portal idea is to fill and help professionals doing one of them by bringing together the requisites under One Roof. Whether you're hunting for your Next Job Opportunity or Looking for Potential Employers, we're here to lend you a Helping Hand.
 
 
 Report
 
 
 Disclaimer: talentmate.com is only a platform to bring jobseekers &amp; employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@talentmate.com.
</div>

IT Senior Operations And Support Engineer - Middleware Support

Explore 366+ Service engineer in Dubai this August. Find roles across top companies and apply now to boost your career.