client services representative Jobs in New York

client services representative

customer operations representative Jobs in New York

customer operations representative

service representative

Hahn Group

<div><p>Since 1938, Hahn Systems has served as the premier industry leader in supplying power and pneumatic tools, air compressors, fasteners, adhesives, sealants, abrasives, hand tools, MRO supplies, and accessories. Our experience is unsurpassed &ndash; with a hassle-free sales team of experts, knowledgeable in identifying the right products for specific tasks, you can rely on us to make sure your operation is as efficient as possible. Our primary market types are residential and commercial construction, manufactured housing, recreational vehicles, boat building, furniture, cabinets, bedding, MRO supplies, packaging, pallet, and crating industries. We offer customer service that is second to none, and quality products at a great value. We are now seeking dedicated and driven individuals to join the team!</p><br>
<p></p>
<p><b>Service Representative Role</b></p>
<p>The Service Representative&rsquo;s mission is to provide excellent customer service through repairing and maintaining customer tools.</p><br>
<p></p>
<p><b>Competitive Salary, Full Medical Benefits, 401K Match, PTO Package</b></p><br>
<p></p>
<p>Responsibilities</p><br>
<ul><li>
<div>Repair and maintain pneumatic tools</div></li><br>
<li>
<div>Schedule on-site service calls</div></li><br>
<li>
<div>Schedule product delivery</div></li><br>
<li>
<div>Manage parts inventory in the service vehicle according to the scope of the tool population with your accounts</div></li><br>
<li>
<div>Inform customers of new products/offers related to their type of work</div></li><br>
<li>
<div>Collaborate with colleagues to exchange information, such as selling and service strategies and marketing information</div></li><br>
<li>
<div>Maintain customer contact for service and product needs and communicate any changes or concerns to the service manager or assigned sales representative</div></li><br>
<li>
<div>Arrange delivery of products and equipment</div></li><br>
<li>
<div>Ability to repair or replace defective equipment parts using the necessary tools and equipment</div></li><br>
<li>
<div>Perform routine preventative maintenance for customers</div></li><br>
<li>
<div>Diagnose mechanical problems- ability to read schematics</div></li><br>
<li>
<div>Communicate parts needs and/or issues to the service manager</div></li><br>
<li>
<div>Represent the company with integrity</div></li><br>
<li>
<p>All other responsibilities assigned</p></li><br>
</ul>
<p>Requirements</p><br>
<ul><li>
<div>Ability to learn new skills</div></li><br>
<li>
<div>Previous repair and mechanical experience</div></li><br>
<li>
<div>Collaborate with Purchasing, Inventory Management, Accounting, and Operations</div></li><br>
<li>
<div>Creative problem solving, analytical Thinking, and communication skills</div></li><br>
<li>
<div>MS Office applications &amp; basic internet usage</div></li><br>
<li>
<p>Ability to lift 50 Lbs.</p></li></ul><br>
<p>
</p><p>Work Environment and Physical Demands:</p>
<p>This role is primarily spent in a warehouse environment, with some time in an office environment, routinely using standard repair equipment and technology. While performing the duties of this role, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms.</p><br>
<p></p>
<p><i>Hahn Systems is an Equal Opportunity Employer. Hahn does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.</i></p></div><div></div>

Service Representative

Law Offices of Spar & Bernstein, P.C.

<div><p><b>Client Service Representative &ndash; Prestigious Law Firm (Immigration Law Focus)</b><br>
<i>New York, NY | On-Site</i></p>
<p>
We&rsquo;re looking for a professional, energetic and detail-oriented person to be the welcoming voice of our fast-paced immigration law firm. The ideal candidate excels in client service, thrives in a high-volume environment, and has the ability to confidently communicate the value of our legal services. Strong follow-up skills and Salesforce experience are highly preferred.</p>
<div><b>
What You&rsquo;ll Do:</b><br>
<ul><li>Greet clients with a warm, professional demeanor</li><li>Answer and direct high call volume efficiently</li><li>Help clients understand the need for our immigration services and guide them through next steps</li><li>Manage and schedule appointments</li><li>Use Salesforce to track client interactions and maintain accurate records</li><li>Provide consistent follow-up to ensure exceptional client experience</li></ul></div>
<div><b>
What We&rsquo;re Looking For:</b><br>
<ul><li>Reception or call center experience, ideally in a legal or high-volume setting</li><li>Excellent client-relations and communication skills</li><li>Ability to influence and educate clients on our services</li><li>Strong organizational and multitasking abilities</li><li>Professional appearance and discretion with sensitive information</li><li>Salesforce experience is a strong plus</li></ul></div>
<p>
If you're friendly, detail-oriented, and passionate about delivering a top-tier client experience, we want to meet you!</p></div>

Client Services Representative

Apple Bank

<div>Bronx, New York<br>
Salary range: $21.98/hr - $32.97/hr<br>
<br>
The Universal Banker (UB) acts as a full service, single point of contact for Apple Bank clientele by providing prompt, courteous, and efficient service to new and existing customers through the processing of monetary and account related transactions. The UB position is a hybrid role that requires the incumbent to operate in the dual capacity of Customer Service Representative and Teller, providing branch leadership with the ability to deliver quality customer service at an enhanced level. The Universal Banker also provides sales and service support to the branch by acquiring new clients, offering suitable Bank products/services (that add value to the customer), performing branch/platform related functions and processing account maintenance transactions.<br>
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The successful candidate will open new accounts, resolve issues, and educate our customers on Bank products/services and may refer them to a licensed representative of ABS Associates of NY, Inc. when appropriate. The UB seeks to build mutually beneficial and long-term relationships based on trust and the offering of suitable solutions that meet the client&rsquo;s needs, exceeding expectations.<div></div><div>
ESSENTIAL DUTIES &amp; RESPONSIBILITIES</div><ul><li>
Provide exceptional customer service by engaging clients in a friendly and professional manner and also resolving service-related issues timely and efficiently.</li><li>
Conduct business ethically, thoroughly communicating to current and prospective clients the facts/features of the various products, accounts, and services that Apple Bank has to offer.</li><li>
Recognize opportunities to acquire new or additional banking relationships by engaging in discussions with both customers, as well as prospects, to understand their needs and offer suitable products and services that add value; make appropriate referrals to licensed representatives of ABS Associates of NY, Inc.</li><li>
Establish, retain, and deepen relationships with existing and potential customers to achieve team sales and referral goals while providing quality customer service.</li><li>
Handle all aspects of Teller operations by processing transactions in accordance with established policies and procedures; prove daily transactions within a reasonable timeframe and safeguard assigned cash and negotiable instruments.</li><li>
Assist in the opening and closing of vault, safe, and ATM machine and ensure the customer area is kept orderly and properly supplied (deposit and withdrawal tickets, ATM envelopes, changing the rate boards, dates on writing desks, etc.).</li><li>
Communicate all disclosures, rules, and regulations covering transactions, as well as FDIC protection to customers upon the opening of new accounts.</li><li>
Ensure accurate new account record keeping practices and perform timely follow-up as needed.</li><li>
Adhere to regulatory, compliance, security, and audit policies/procedures, as well as our code of conduct and operational controls to ensure the safety and security of the client, as well as Bank assets.</li><li>
Protect Bank against loss by ensuring that all new account procedures including CIP and BSA requirements are adhered to.</li><li>
Assist in training and mentoring of newly hired Tellers, Customer Service Representatives, and Universal Bankers.</li><li>
Build and maintain technical and professional knowledge by attending educational workshops.</li><li>
Perform additional duties as requested.</li></ul><div></div><div>
SKILLS, EDUCATION, &amp; EXPERIENCE</div><ul><li>
High School Diploma or GED required.</li><li>
Must have at least 1-2 years retail banking experience in the combined experience of Teller/ Customer Service Representative.</li><li>
General understanding of banking operations (Risk, Compliance, Fraud, Loss, etc.) preferred.</li><li>
Prior experience in fostering and developing strong customer relationships.</li><li>
Ability to develop, as well as maintain a detailed level of knowledge of banking products and services.</li><li>
Display willingness to be cross trained in other branch functions.</li><li>
Excellent problem-solving skills with the ability to provide solutions to customer issues.</li><li>
Must present a confident, professional, and positive demeanor to customers.</li><li>
Excellent interpersonal and communication (verbal + written) skills; must have excellent phone skills.</li><li>
Strong organizational skills and detailed oriented.</li><li>
Basic knowledge of Microsoft Office suite of products (Word, Excel, &amp; PowerPoint).</li><li>
Display sound judgment and discretion when utilizing confidential information.</li><li>
Weekend work and extended hours or filling in at neighboring branch locations may be required.</li><li>
Mandatory training may require occasional travel.</li></ul><div></div><div>
Visa sponsorship not available.</div><div></div><div><i>
We are an equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, or any other Federal or State legally-protected classes.</i></div></div>

Universal Banker

Activ8 Chicago

<p>An <b>international trade company in the Carbon &amp; Steel Raw Material Division</b> is actively seeking an <b>Account Representative</b> to join their office in <b>New York City, NY</b>.</p><p><b>Responsibilities of Account Representative - Carbon &amp; Steel Raw Material</b></p><ul><li>[Carbon products trading] :</li></ul><p>- Expand import business of cathode blocks to Aluminum smelters in North America.<br/>- Expand import business of graphite electrode to Steel mills in North America.<br/>- Provide commercial services to customers / suppliers and establish deep relationship with customers / suppliers.<br/>- Contribute to business development of any carbon products to Aluminum and Steel industries in North America.<br/>- Other duties assigned as needed and requested by managers.</p><ul><li>[Others]</li></ul><p>- Resolve customer complaints, and other issues that may interfere with efficient approach.<br/>- Assist in preparing budget and monitor its progress<br/>- Acts as company representative at conference etc.<br/>- Assist in conducting market research, sales forecasting, and strategic planning to assess and ensure the sales and profitability or each item and/or business.<br/>- Assist in conducting pricing research and analysis to ensure competitive product and service pricing.<br/>- Maintain knowledge of trends and development in the market; identifies needs for new products and technologies and makes recommendations to suppliers.<br/>- Collaborates with other internal business groups to develop new businesses.<br/>- Understand internal rules and procedures for daily operation including credit application.<br/>- Performs other duties as assigned.</p><p><b>Qualifications of Account Representative - Carbon &amp; Steel Raw Material</b></p><ul><li>Bachelor&rsquo;s degree in Business and/or related major</li><li>Excellent verbal and written communication skills.</li><li>Excellent sales and customer service skills with proven negotiation skills.</li><li>Excellent communication ability with internal colleagues.</li><li>Excellent organization skills and attention to detail.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to create, implement and monitor budgets.</li><li>Proficient with Microsoft Office related software.</li><li>Knowledge of Aluminum smelting operation</li><li>Knowledge of Steel EAF operation</li><li><i>While performing the duties of this job you may be required to intermittently sit, stand, walk, lift up to 25 pounds, lift in excess of 25 pounds with a lift assist, climb stairs, use hands to handle or feel parts/equipment, reach with hands and arms, stoop, kneel, crouch, bend at the waist, talk and hear. You may also be required to use close vision, distance vision, color vision, depth perception, and peripheral vision.</i></li></ul><p><b>Activ8 Recruitment &amp; Solutions</b> / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food &amp; Beverage, Logistics, Manufacturing, Oil &amp; Gas, Banking &amp; Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you&rsquo;re a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.</p><p>We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates.</p><p>We prioritize direct applicants; third-party resumes may not be reviewed</p><p>Job Type: Full-time</p><p>Pay: $77,000.00 - $95,000.00 per year</p><p>Benefits:</p><ul><li>401(k)</li><li>401(k) matching</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul><p>Work Location: In person</p>

Account Representative - Carbon & Steel Raw Material (35131)

Estes Express Lines

<div><b>Job Summary:
</b><ul><li>Answer telephones with a heavy call volume and direct calls with accuracy
</li><li>Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies
</li><li>Prepare all paperwork and the repackaging of all OS&amp;D freight
</li><li>Maintain accurate records to report all OS&amp;D freight issues on a daily or weekly basis to terminal management
</li><li>Maintain a clean and organized OS&amp;D area
</li><li>Contact customers and coordinate delivery times to schedule appointments for freight delivery
</li><li>Identify freight bills requiring special delivery instructions
</li><li>Respond to customer inquiries regarding bill of lading and provide proof of delivery to customers by contacting other departments and/or terminals to trace shipments
</li><li>Respond to customer complaints concerning billing or services rendered, referring complaints or service failures to designated departments for investigation, resolution, and follow-up with the customer
</li><li>Investigate, resolve, and respond to inquiries from customers regarding overages, shortages, and damaged freight issues, including Hazmat Materials
</li><li>Verify and process paperwork and procedures concerning claims, charges and tracing of freight
</li><li>Scan and/or image bill of lading receipts
</li><li>Transfer information from the bill of lading to the bill format to prepare bills for freight movement
</li><li>Prepare bills for freight movement, applying the appropriate tariffs and charges to each shipment
</li><li>Place shipments on-hand
</li><li>Assist with handling dispatch phones to assist with customers and drivers
</li><li>Regular attendance is required.
</li><li>This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.
</li></ul><b>Qualifications:
</b><ul><li>High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background
</li><li>Experience in billing, collections, tracing &amp; OS&amp;D preferred
</li><li>Computer skills; proficient in MS Word and Excel required
</li><li>AS400 experience strongly preferred
</li><li>Strong customer service skills
</li><li>Good clerical skills
</li><li>Possess excellent verbal and written communication and listen skills
</li><li>Must have the ability to proceed on regular tasks with occasional direction, while referring questionable situations to more experienced staff or management
</li><li>Must have the ability to solve problems where solutions are easily identifiable and their solutions are standard and specifically defined
</li><li>Experience in the transportation industry a plus although not required
</li><li>Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
</li><li>Must be able to comply with all company policies, rules, procedures and Code of Conduct
</li><li>Must be able to interact well with others
</li><li>Must be able to work independently, or in a team setting
</li><li>Must be capable of working under tight time constraints in a high volume environment with multiple priorities
</li><li>Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
</li><li>Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
</li><li>Must be authorized to work in the United States
</li></ul><b>Physical Demands:
</b><br>
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to fingers, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand; walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.
<br>
<br>
<b>Work Environment:
</b><br>
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to work near moving mechanical parts and fumes or airborne particles. The employee may be required to work in high/precarious places, with hazardous materials, and in various weather conditions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.</div>

Terminal Clerk II

PhysicalAddress.com

<p><b>Job Description:</b></p><p>Full-time Data Entry and Customer Service position. We are looking for a reliable, detail-oriented candidate who will work at our NYC Wall St. location. You will be expected to scan documents, process mail, interact with multiple computer-based applications, answer phones, greet walk-in customers, and perform general housekeeping.</p><p><b>Job Duties: </b></p><ul><li>Exhibit top&#8208;tier customer service to our clients</li><li>Handle highly sensitive escalated customer service issues</li><li>From time to time, handle walk-in customer requests</li><li>Provide support for miscellaneous requests with a &quot;can-do&quot; attitude and philosophy</li><li>Recordkeeping</li><li>Stocking of supplies</li><li>Facilitate shipments</li><li>Sorting mail</li><li>Scanning mail</li><li>Filing mail</li><li>Shredding</li></ul><p><b>Minimum Qualifications:</b></p><ul><li>1-2 Customer Service</li><li>Ability to accurately type 45 words/minute</li><li>Expertise with Microsoft Office software including Excel, Word &amp; Outlook</li><li>High integrity with a proven ability to maintain confidentiality of sensitive information</li><li>Positive Attitude</li><li>Basic arithmetic skills</li><li>Good communication skills</li><li>Good typing skills</li><li>Accountable and responsible</li><li>Reliable and dependable</li></ul><p><b>Preferred Skills: </b></p><ul><li>Desired: Prior Data Entry experience</li><li>Desired: Prior Mailroom/Warehouse experience</li></ul><p><b>Job Type: </b></p><ul><li>Full-time <b>(Only full-time employees are eligible)</b></li></ul><p><b>Benefits: </b></p><ul><li>Only full-time employees are eligible</li><li>If desired, Employee has the opportunity to work OT (Pays 1.5 * Base Pay)</li><li>Paid Annual Bonus</li><li>401(k) Retirement Plan</li></ul><p><b>This Company Describes Its Culture as: </b></p><ul><li>Detail-oriented -- quality and precision-focused</li><li>Stable -- traditional, stable, strong processes</li><li>Team-oriented -- cooperative and collaborative</li></ul><p><b>This Job Is: </b></p><ul><li>Open to applicants who do not have a college diploma</li></ul><p><b>Work Remotely </b></p><ul><li>No</li></ul><p><b>Job Type: Full-time </b></p><p>Expected hours: 40 per week</p><p><b>Benefits: </b></p><ul><li>Paid time off</li></ul><p><b>Schedule</b>:</p><ul><li>Monday to Friday</li><li>Overtime</li><li>Weekends as needed</li></ul><p><b>Supplemental pay types: </b></p><ul><li>Bonuses</li><li>Overtime Pay - 1.5 Times Base Pay</li></ul><p><b>Experience: </b></p><ul><li>Data Entry: 1 years (Preferred)</li><li>Office Products: 1 year (Required)</li><li>License/Certification:</li><li>Driver's License (Required)</li></ul><p><b>Shift availability: </b></p><ul><li>Day Shift (Required)</li></ul><p><b>Work Location:</b> In person</p><p>Job Type: Full-time</p><p>Pay: $17.00 - $17.50 per hour</p><p>Benefits:</p><ul><li>Paid time off</li></ul><p>Work Location: In person</p>

Data Entry Clerk

Center for Alternative Sentencing & Employment Services

<div></div><div><div><div><div><div><div><div><div><div><div><div><b>Job Title: </b>Forensic Court Representative</div><div></div><div><b><br>
Job Summary:</b></div><div>
The Forensic Court Representative on the ATI Intake Assessment Team conducts comprehensive assessments of justice-involved individuals to determine their eligibility for Alternatives to Incarceration (ATI) programs. This role involves interviewing participants, reviewing legal and clinical records, and preparing detailed reports and recommendations for court stakeholders. The representative will work closely with judges, attorneys, and other court personnel to advocate for appropriate community-based treatment plans. This position requires strong clinical judgment, excellent communication skills, and the ability to work effectively in fast-paced courtroom environments.</div><div></div><div><b><br>
Shift Hours: </b>This position is full-time Monday through Friday from 9:00 am to 5:00 pm.</div><div></div><div><b><br>
Salary: </b>The salary range for the role is $54,000 - $56,000 per year.</div><div></div><div><b><br>
Location Address: </b>100 Centre St, New York, NY 10013. Our office is easily accessible by public transportation.</div><div></div><div><b><br>
Workplace Flexibility:</b> Flexible - Staff have the flexibility to complete their workday from home or another suitable space, typically after reporting to the office and/or engaging in field or community-based work.</div><div></div><div><b><br>
What You Will Be Doing:</b></div><ul><li>
Review preliminary information about a participant&rsquo;s needs, including arrest case information, criminal legal history, medical and mental health records, and attorney recommendations.</li><li>
Undertake screening interviews with potential participants by explaining the process and the CASES program(s), administering a comprehensive assessment, and conduct risk assessments utilizing the HCR-20 v3 and the Short-Term Assessment of Risk and Treatability (START) adult and adolescent versions.</li><li>
Conduct screening and assessment of individuals incarcerated, in the community, and at Forensic Psychiatric Centers and be able to effectively manage crises to ensure participant safety and well-being.</li><li>
Develop comprehensive reports following interview and a records review to develop individualized ATI program plans, in compliance with ATI assessment requirements and quality standards, to advocate with prosecutors and judges on behalf of participants to approve ATI disposition.</li><li>
Maintain excellent professional relationships with judges, district attorneys, defense counsel, probation, other court partners, and CASES community staff, to facilitate program admissions and maintain the credibility of CASES in court.</li><li>
Complete all necessary intake paperwork, including entering participant information into the ECM/AWARDS databases.</li><li>
Participate in clinical supervision, case review meetings, staff meetings, in service training programs, relevant quality improvement, coaching, and planning activities.</li><li>
Provide culturally competent services ensuring the consideration of the role of ethnic/racial, cultural, social, economic, and behavioral factors in the accessibility, availability, and delivery of evaluation services.</li><li>
Mentor less experienced colleagues in the intricacies of Court procedures, and CASES programs, especially eligibility and clinical criteria.</li><li>
Perform other related duties as assigned by supervisors.</li></ul></div><div></div><div><div><b><br>
What We Are Looking For:</b></div><ul><li>
Bachelor&rsquo;s degree in social work or human service field.</li><li>
2+ years of experience working in the field of forensic mental health.</li></ul><div></div><div><b><br>
Preferred Skills:</b></div><ul><li>
Bilingual candidates strongly preferred.</li></ul><div></div><div><b><br>
Employee Benefits:</b></div><div>
CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including:</div><ul><li>
Medical</li><li>
Dental</li><li>
Vision</li><li>
Vacation and Paid Time Off &ndash; starting at 25 days-off annually, plus an additional summer self-care day</li><li>
12 Paid Holidays per year</li><li>
Retirement 403b Competitive matching up to 6%</li><li>
Employee Referral Program</li><li>
Visit www.cases.org/careers/ to learn more about benefits offered by the CASES</li></ul></div><div></div><div><div><b><br>
Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for.</b><br>
</div><div>CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.</div></div></div></div></div></div></div></div></div></div><br>
This position is full-time Monday through Friday from 9:00 am to 5:00 pm<br>
35 hours per week</div>

Forensic Court Representative

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