case manager

receptionist

account coordinator

associate, customer success Jobs in New York

associate, customer success

attendant - call center

client services representative

Tribeca Veterinary Dentistry & Oral Surgery

Tribeca Veterinary Dentistry &amp; Oral Surgery| Part-Time &rarr; Full-Time Growth OpportunityLocally Based Candidates PreferredWe are a veterinary hospital that specializes in dentistry and oral surgery seeking a compassionate, detail-oriented Client Service Representative (CSR) to join our team.This position will begin on a part-time basis, with the opportunity to transition into a full-time role. For an individual with the right mindset, strong work ethic, and desire to grow with the practice, there is also potential for advancement into an office managerial position as hospital needs evolve.About UsOur hospital focuses exclusively on advanced dental and oral surgical care for small animal companions. In addition to our board-certified veterinary dental specialist, our team includes a board-certified anesthesiologist, and close collaboration with a board-certified cardiologist to ensure the highest level of safety and care for our patients. We pride ourselves on providing a high level of client communication, education, and support throughout the treatment process.As a CSR, you are the first point of contact for our clients and play a vital role in creating a welcoming, supportive experience for both pets and their owners. Strong communication skills, attention to detail, and professionalism are essential.Position OverviewWe are looking for someone who is warm, organized, and comfortable in a medically focused environment.Preferred Qualifications<ul><li>Experience in veterinary medicine (CSR, assistant, technician, etc.)</li><li>Comfort with medical terminology (dental knowledge is a plus)</li><li>Bilingual communication skills</li><li>Strong organizational and multitasking abilities</li><li>Familiarity with social media platforms (Instagram, TikTok, Facebook, etc.)</li><li>Professional communication and client support skills</li><li>Locally based</li></ul>Responsibilities<ul><li>Client communication and appointment coordination</li><li>Scheduling procedures and consultations</li><li>Assisting with intake and discharge processes</li><li>Managing phone and email correspondence</li><li>Processing invoices and maintaining records</li><li>Supporting overall hospital flow</li><li>Assisting with light social media coordination (education posts, updates, etc.)</li></ul>Growth OpportunityThis role is designed to start part-time with the potential to transition into a full-time position for the right candidate.How to ApplyPlease submit your resume along with a brief introduction about your background and interest in specialty veterinary dentistry.Job Type: Part-timePay: $20.00 - $28.00 per hourWork Location: In person

Client Service Representative (Specialty Practice)

Premier NX

<div>Description:

Be The Next
Customer Service Representative (Bilingual Spanish/English) - Remote 
 
Premier NX is the expert in providing Customer Experience Solutions. We are the next evolution for our clients and your career. 
Our clients include many prestigious brands in pharmaceutical, healthcare, food, consumer packaged goods and beauty care companies. As a Customer Service Representative, you will contribute to Premier NX&rsquo;s success by meeting our client&rsquo;s service levels.
Come join us!
SUMMARY: We are seeking a detail-oriented and customer-focused Bilingual Spanish/English Customer Service Representative to support a well-known global brand in consumer products. The Customer Service Representative is responsible for responding to complex consumer inquiries via phone, email and live chat. The Representative will assist Spanish and English-speaking consumers with order inquiries, product information, shipping updates, refund processing and replacements accurately and efficiently.
Hours of Operation: We provide support to our client from Monday through Friday with shifts between 9:00AM &ndash; 5:00PM EST or 10:00AM &ndash; 6:00PM EST. Representatives work remotely with equipment supplied provided the required minimum internet speed service is validated.
Key points of the role:<ul><li>
Our contact center provides extraordinary service, and the Representative must demonstrate a high level of sensitivity, empathy, and patience with each consumer.</li><li>
We support a Remote Representative workforce by providing the equipment needed for the role (e.g. laptop and accessories). Candidates are required to meet specific employment conditions as outlined in our Telecommuting Policy, including having a private workspace and a minimum level internet service of 100 MBPS (megabits per second) download speed.</li><li>
This is a high-volume call center position and as such, you will be assigned a shift time which serves as your regular work schedule. You must adhere to your assigned work schedule and complete each shift in its entirety. While this position is remote, it is not a flexible position where you can adjust your own schedule.</li><li>
Candidates must be able to work with multiple systems and communication channels at the same time. Attention to detail is critical as many of our cases are not first contact resolution. All contact information and notes must be complete to allow another representative to move the case forward.</li><li>
Consumer contact with our call center is regularly audited for Quality Assurance (QA), product knowledge and case coding.</li><li>
We consider our representatives on this product a team working together to address the questions, concerns and issues</li><li>
Our training process is intense and requires self-discipline. The first couple of days requires independent reading to understand the team setup and our client's website and pricing. After which, new representatives will participate in remote training on our systems, SOPs and product training. The more time you put into training the more successful you will be.</li></ul>
KEY RESPONSIBILITIES:<ul><li>
Answer incoming phone calls, live chats, and respond to written communication.</li><li>
Troubleshoot any issues related to the consumer product.</li><li>
Assist consumers with order inquiries, product information, and shipping updates.</li><li>
Process refunds and replacements accurately and efficiently,</li><li>
Make recommendations based on consumer&rsquo;s needs.</li><li>
Effectively handle quality complaints, adverse events and claims according to Standard Operating Procedures while maintaining superior customer service etiquette.</li><li>
Deliver a high-quality, empathetic customer experience across all channels.</li><li>
Manage multiple systems and tasks simultaneously in a fast-paced environment.</li><li>
Continually maintain working knowledge of all company products, services, and promotions.</li><li>
Fully, accurately, and immediately log all customer and contact information, using various CRM tools and adhering to all compliance standards.</li></ul>
Requirements:

QUALIFICATIONS:<ul><li>
Fluent in Spanish and English (written and spoken).</li><li>
Ability to multitask and navigate multiple systems efficiently.</li><li>
Excellent verbal and written communication skills with attention to detail including active listening and reflection with the goal of gathering information and delivering supportive and consultative problem-solving.</li><li>
Must be able to maintain professional behavior and a courteous and helpful demeanor in stressful situations.</li><li>
Familiarity with smartphone technology and applications, and ability to navigate between several computer screens (e.g., CRM Software, ACD System, Email and Web Browser) while actively listening and entering customer information is critical.</li><li>
Previous customer service experience preferred.</li></ul>
EDUCATION and/or EXPERIENCE:<ul><li>
College degree preferred with minimum of 3 years customer service experience.</li><li>
Strong computer experience working on multiple software programs.</li><li>
Consultative customer service skills: ability to analyze a customer&rsquo;s situation and present a solution.</li><li>
Excellent interpersonal, communication, and organizational skills with the ability to work collaboratively and effectively in a fast-paced environment.</li><li>
Excellent writing skills and experience with social media management and providing customer service online across multiple channels (e.g. email, social media &amp; chat).</li><li>
Must be authorized to work in the US without sponsorship.</li></ul>
Together, we can offer endless possibilities! What is next for you?</div>

Customer Service Representative (Bilingual Spanish/English) - Remote

HARVARD PROTECTION SERVICES

<div>Position Objective:
<div>
Company Overview:</div><div></div><div> 
Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. Our reputation has been earned among our employees and clients for our responsiveness, engaged leadership, and personal care for every employee and client we serve. We support our employees, ensure they feel valued, give them the resources to be successful, and empower them to execute flawlessly.</div><div></div><div> 
Job Summary:</div><div></div><div> 
Our Customer Service Officers support Harvard Protection in our goal of providing best in class security and life safety services. Our Customer Care personnel are responsible for providing professional customer-focused security and life safety services for the people and the property they protect and our employees.</div>
Essential Duties and Responsibilities:
<ul><li>Maintain a professional demeanor while aiding customers, employees, visitors, and guests</li><li>
Maintain a visible presence in the facility / building assigned</li><li>
Monitor the environment, with the ability to detect suspicious and unsafe activity</li><li>
Responsible for becoming familiar with incoming and outgoing traffic, know the customers, tenants, visitors, and guests</li><li>
Greet customers, visitors, staff, tenants, guests in a professional manner always</li><li>
Answers questions and assists guests and employees in a customer focused, supportive manner</li><li>
Answer all phones in a professional manner</li><li>
Permit authorized persons to enter property and monitor entrances and exits</li><li>
Know the facility / building policies and procedures, and enforce them within the required limits</li><li>
Perform required patrols of designated areas on foot or in vehicle</li><li>
Observe departing personnel to protect against the theft of company property and ensure authorized removal of property is conducted within appropriate customer requirements</li><li>
Follow established emergency action planning and procedures</li><li>
Monitor alarms and systems, as required
</li><li>Prepare reports on accidents, incidents, and suspicious activities, as directed</li><li>
The essential duties and responsibilities may differ by customer location assigned</li></ul>
Knowledge and Skill Requirements:
<ul><li>State or municipality mandated security officer licenses</li><li>
Minimum High School Diploma, GED or the equivalent</li><li>
Must have reliable means of communication and transportation</li><li>
Must have a security guard license or be able to obtain one within an acceptable period</li><li>
Strong interpersonal communication skills and friendly, professional demeanor</li><li>
Neat and professional appearance</li><li>
Computer skills and be able to demonstrate the ability to effectively operate and manage security and communication devices.
</li><li>Write routine correspondence, to include log entries and incident reporting</li><li>
Previous contract security, law enforcement, military, customer service experience helpful</li></ul>
Compensation:
<div>
Harvard Protection Services offers a competitive hourly pay rate with health &amp; welfare, dental, vision, sick leave, vacation, and 401K enrollment benefit opportunities.</div><div> 
About Harvard Protection Services:
</div><div>Harvard Protection Services maintains true to our long-standing belief, Employees First and Customer Service. Our Mission, Vision and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees. Our goals set the standard for the industry; to earn our customer&rsquo;s trust, confidence, and business, through maintaining a safe and secure environment. We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading edge service and solutions that creates value for our customers.</div><div></div><div> 
Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities</div> 
<div></div>
Salary &amp; Wage Details: $19.00 Schedule: All Shifts- Floater</div>

Security Hospitality/Concierge

Volunteers of America- Greater New York, Inc.

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.
 Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.
 We are currently seeking qualified candidates for the following position:
 
Position: Benefits Specialist
 
The Benefits Specialist offers support to eligible formerly homeless clients living in Permanent Supportive Housing to promote well-being and stability. The Benefits Specialist is part of a specialized team working across four SRO sites in The Bronx and Brooklyn. The Benefits Specialist will be assigned a caseload of clients at one of those sites and will coordinate closely with case management, recreational and operations staff at the building to which they are assigned
 
East 119th Street Veterans Residence is a single room occupancy (SRO) residence that provides permanent, supportive housing to formerly homeless single veteran men and women, including those diagnosed with a mental illness. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/our-vets-programs
 
Location: New York, NY 10036
 
Minimum Qualifications: 
<ul>
<li>Associate's degree or 60 college credits courses in Human Services field or High School Diploma or GED with 2 years of related experience helping low-income clients access and maintain benefits including Public Assistance, Disability and Veterans benefits.</li>
<li>The position also requires a demonstrated ability in verbal and written communication, including basic computer skills.</li>
</ul>
Benefits Specialist Principal Responsibilities: 
1. Conduct benefits assessments and provide individualized education, assistance, referrals and advocacy to help clients obtain and retain any and all benefits to which they are entitled, including accompanying clients to appointments as needed.
 2. Work with clients and their medical and behavioral health providers to document disability to support SSI/SSD applications and appeals.
 3. Provide individualized money management and budgeting coaching and as needed connect clients to services to adult guardianship or representative payee services.
 4. Develop and deliver workshops on topics related to benefits, budgets and money management.
 5. Utilize best practice approaches and evidence-based interventions to maximize client outcomes.
 6. Maintain service documentation to include client progress notes, observations and interactions about clients and incident reporting when necessary.
 7. Participate in internal and external case conferencing activities.
 
We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:
 
<ul>
<li>Medical, Dental, & Vision Coverage</li>
<li>Prescription Coverage</li>
<li>Life Insurance</li>
<li>Retirement Plan</li>
<li>Tuition Reimbursement</li>
<li>Paid Time Off, including a Paid Birthday Holiday</li>
</ul>
And much more!
 
To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/
 VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!

Benefits Specialist/Case Manager

Sullivan & Cromwell

<div><div>SUMMARY 
The Content Manager is a central member of Sullivan &amp; Cromwell&rsquo;s Communications team, leading content development and marketing initiatives that support the Firm&rsquo;s industry-leading reputation.
Working closely with colleagues across Communications, Digital, Business Development and legal practice areas, this position develops multi-channel content to strengthen S&amp;C&rsquo;s visibility and brand. Strong writing, research and communication skills, along with an understanding of legal language and business transactions, are essential.
The Content Manager will also take a leading role in shaping and executing the Firm&rsquo;s editorial awards program, from understanding the requirements of awards submissions and identifying competitive matters, to working with lawyers to craft compelling content.<div>
The scheduled hours for this position are 9:30 a.m. to 5:30 p.m. ET. The incumbent may be required to work overtime depending on the needs of the practice area lawyers and Business Development department. 
 
Essential duties and responsibilities include the following. Other duties may be assigned. 
 
<ul><li>Manage and mentor 2&ndash;3 junior Communications team members.</li></ul></div><ul><li>Lead shaping and executing of awards program, including drafting and editing submissions, managing deadlines and coordinating approvals.</li><li>Write, edit and publish content in collaboration with lawyers and internal teams, including client wins, events, firm news and press coverage across digital and print channels.</li><li>Oversee the review and approval process for content, ensuring accuracy, consistency with firm style, and timely delivery.</li><li>Partner with Creative Services to integrate content into designed materials and campaigns.</li><li>Manage the Firm&rsquo;s webinar program and support podcast initiatives, including planning, scheduling, publishing, and promotion.</li><li>Maintain and distribute the Firm editorial calendar and identify new opportunities for thought leadership and visibility.</li><li>Track and report on publications, awards and communications activities.</li><li>Take on additional projects as needed to support senior team leaders and other stakeholders.</li></ul> 
All employees must comply with responsibilities related to maintaining Firm and client information. This includes complying with the Firm&rsquo;s information security policies, protecting Firm assets from unauthorized access, disclosure, modification, destruction or interference, and reporting security events or potential events or other security risks to management.<div>
QUALIFICATIONS 
<ul><li>Exceptional writing, editing, proofreading and research skills (writing/editing test required).</li><li>Strong understanding of legal terminology and processes, with the ability to translate complex concepts into clear, accessible language.</li><li>Proven ability to manage multiple projects, balance competing priorities and deliver high-quality work in a fast-paced environment.</li><li>Highly organized, detail-oriented and client-focused, with strong collaboration skills across teams, offices and time zones.</li><li>Experience managing junior team members and working effectively with senior stakeholders.</li><li>Tech-savvy, with proficiency in standard business tools (e.g., Excel, Word, PowerPoint, Adobe) and willingness to learn new platforms, such as Dealcloud.</li><li>A commitment to the highest standards of excellence and professionalism that are the hallmarks of Sullivan &amp; Cromwell&rsquo;s legal practice.</li></ul></div><div> 
EDUCATION AND/OR EXPERIENCE 
<ul><li>A minimum of five years of work experience in a law firm, a professional services environment, credible news organization, or comparable position in a corporation is required.</li><li>Experience as a lawyer, paralegal, business/legal reporter, editor, writing tutor or self-proclaimed grammar geek is welcomed.</li><li>BA or equivalent required.</li></ul></div> 
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
COMPENSATION 
The base salary range offered for this role will be between $145,000 and $190,000. When determining a candidate&rsquo;s compensation offer, elements unique to each person are taken into consideration including but not limited to skill set, experience level, performance, professional certifications, degrees and location, as well as the needs of the Firm.
The total compensation package for this position may include overtime pay, discretionary bonuses and other benefits. For a more comprehensive list of employee benefits, please visit www.sullcrom.com/employee-benefits.
#LI-MO1</div></div>

Content Manager

Wilson Elser

<div><div>Wilson Elser is a leading defense litigation law firm with more than 1400 attorneys in 46 offices throughout the United States. Founded in 1978, we rank among the top 100 law firms identified by The American Lawyer and 36 in the National Law Journal's survey of the nation's largest law firms.</div>
Our firm is committed to attracting and retaining professionals who value each other and the service we provide by embracing Teamwork, Collaboration, Client Service, and Innovation. If you are a motivated professional looking for a long-term fit where you can grow in a role, and will be valued and empowered, then we invite you to apply to our On-Site IT Support Analyst in our New York office.

This position is a full-time on site position.

The Position

This role provides on-site technology support to our attorneys and staff in an assigned office location. Acting as a resident technology support expert, it is expected for this role to properly troubleshoot and resolve hardware, software, and peripheral issues reported by all personnel working at that assigned office location. As a local representative of Wilson Elser's national IT department, the ideal candidate thrives on working in a fast-paced, growing environment and has the ability to provide white-glove, concierge-level services while juggling multiple demands.

Key Responsibilities:
<ul>
<li>Understand and execute standard operating procedures for imaging and deploying computer equipment for onboarding new hires.</li>
<li>Collect and track equipment from departed end users following standardized asset tracking procedures.</li>
<li>Provide support for video conferencing and related A/V on-site systems.</li>
<li>Install, configure, and troubleshoot software, including document management, Microsoft office applications, remote conferencing tools, and financial systems.</li>
<li>Coordinate user requirements with regional supervisors, management, and other IT teams.</li>
<li>Build service-based relationships with the attorneys and staff, while utilizing exceptional customer service skills.</li>
<li>Collaborate with other team members on tasks or requests, in an efficient and expeditious manner.</li>
<li>Evaluate and record tickets for ongoing requests for new hardware, software installations, and incidents reported by end users within your assigned office.</li>
<li>Adhere to organizational change management processes.</li>
<li>Perform special duties, tasks, or projects, as required.</li>
</ul>
Qualifications
<ul>
<li>Minimum 2 years in technical support on IT hardware, software, and desktop peripherals, including but not limited to:
<ul><li>Windows 10 &amp; Windows 11 Operating Systems</li>
<li>Microsoft Office O365 with a strong acumen in Outlook</li>
<li>Desktop client v. web-based applications</li>
<li>Active Directory &amp; Azure AD</li>
<li>Zoom Rooms &amp; Microsoft Teams</li>
<li>Desktop Driver Controls</li>
<li>All-in-One Monitors</li>
<li>VPN, Remote Access, &amp; Cloud Network Access</li>
<li>Virtual Desktop Environments and Functions</li>
<li>Cloud &amp; On-Prem Telephony functions</li>
<li>Desktop imaging &amp; BIOS controls</li>
<li>LAN and SD-WAN support</li>
</ul></li></ul><ul><li>Minimum 3 years working in ITSM and ITIL environments.</li>
<li>Self-starter with the ability to manage own time effectively and work autonomously.</li>
<li>Ability to lift and move items up to 50 lbs.</li>
<li>Ability to travel throughout the region, if needed.</li>
<li>Experience working in an environment that promotes active listening, transparency, and customer-centric service.</li>
<li>Experience in system operations and/or administration a plus.</li>
<li>Prior law firm experience a big plus.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent verbal and written communication skills.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst.</li>
<li>ITIL4 certification preferred (in-house training is available).</li>
</ul>
Education
<ul>
<li>Bachelor's degree in Computer Science, Information Security, or other related field. Or equivalent work experience.</li>
<li>Certifications in CompTIA A+, CompTIA Network+, or MCDST, HDI Support Center Analyst, or ITIL preferred but not required.</li>
</ul><div>
Why Should You Apply?
<ul>
<li>Benefits: Outstanding benefits package, including 401k match and generous PTO plan</li>
<li>Career Growth: Ample opportunities for professional development and advancement</li>
<li>Employee Perks: Access to corporate discount plans and other benefits</li>
</ul><h5 class="jobSectionHeader">Wilson Elser welcomes submissions of candidates for our open positions exclusively from recruitment agencies with an active, signed fee agreement who have been granted access to a position through our dedicated Recruitment Agency Portal. We are unable to consider submissions from recruitment agencies without a current (dated as of 7/1/2024) agreement in place. We appreciate your understanding. For collaboration inquiries or to establish an agreement, please contact us at talentacquisition@wilsonelser.com.</h5>
<h5 class="jobSectionHeader">Wilson Elser is committed to a collegial work environment in which all individuals are treated with respect and dignity. It is the Firm's policy that employment will be based on merit, qualifications, and competence. Further, employment decisions will be made without regard to an applicants race, color, age, sex, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation or preference, gender identity, physical or mental disability, status as a victim of domestic violence, sex offenses, or stalking, past or present service in the uniformed services or application or obligation to serve in the uniformed services, or any other characteristic protected by law.</h5>
<h5 class="jobSectionHeader">Wilson Elser endeavors to make the Wilson Elser website accessible to any and all users. You may review our Accessibility Policy here.</h5>
<h5 class="jobSectionHeader">California Residents may review our CCPA notice for applicants and employees here.</h5>
<h5 class="jobSectionHeader">#ZR</h5></div></div>

On-Site IT Support Analyst

Medical Offices of Manhattan

Job Title: Call Center RepresentativeResponsibilities: - Answer incoming calls and respond to patient inquiries in a professional and courteous manner - Provide accurate information about appointment, services, and policies to patients - Maintain patients records by updating account information and documenting interactions - Follow communication scripts to ensure consistent and effective customer service - Escalate unresolved issues to appropriate departments for further investigation and resolution - Meet or exceed call center performance targets, including quality assurance and customer satisfaction metrics - Collaborate with team members and supervisors to improve processes and enhance the overall customer experienceSkills:-Medical Medical office experience: 1 - 2 years (Required) - Excellent phone etiquette with the ability to communicate clearly and effectively - Strong customer service skills with a focus on providing exceptional service - Knowledge of medical terminology and medical office procedures is a plus - Bilingual in English and other languages is a plus, as it allows for effective communication with a diverse customer base - Proficient in data entry and navigating computer systems accurately and efficiently - Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment - Strong problem-solving skills with the ability to think quickly on your feetAt our company, we value our employees and offer a supportive work environment that encourages growth and development. We provide comprehensive training to ensure you have the knowledge and skills needed to excel in your role as a Call Center Representative.If you are a motivated individual who is passionate about delivering excellent customer service, we would love to hear from you. Apply today to join our dynamic team!Job Type: Full-timePay: $22.00 - $25.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Life insurance</li><li>Paid time off</li><li>Vision insurance</li></ul>Work Location: In person

Call Center Representative

Explore 465+ Client services representative in New York this May. Find roles across top companies and apply now to boost your career.