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service support engineer

Job Portal - dinCloud Pakistan

<div>About the Role
Service Support Engineer provides technical assistance and troubleshooting to clients or internal teams regarding hardware, software, or infrastructure issues. They act as a bridge between users and development teams, ensuring smooth system operation and efficient problem resolution. 
 
What You Will Do
Essential Job Functions:
<ul><li>Background and understanding of technical cloud-based MSP workspace and environment.</li><li>
Debugging issues for various flavors of Windows, Linux, and Mac.</li><li>
Server administration (2008,2012,2016,2019)</li><li>
Domain Controllers, Active Directory, DNS, DHCP.</li><li>
RMM tools (Kaseya, SolarWinds RMM, Ninja)</li><li>
Monitoring alerting tools (Atera, NPM, SAM, DPA, PRTG, ManageEngine, Cacti, Zabbix)</li><li>
Alerts configurations and escalations (email, SMS, etc.)</li><li>
Backups (SolarWinds, Acronis, Symantec, Veeam, Veritas, etc.)</li><li>
Virtualization concepts (KVM, Citrix, VMware ESXi, Hyper-V)</li><li>
Private/Public/Hybrid cloud concepts (AWS, Azure, Google, O365, GSuite)</li><li>
OS patching/updating tools (SCCM, SCOM, WSUS, WDS)</li><li>
Proxy gateways/firewalls (Cisco ASA, McAfee, Barracuda, PFSense, TMG Forefront)</li><li>
Networking concepts (Switching, Routing, TCP/IP, OSI, VLAN, etc.)</li><li>
Experience with Enterprise Antivirus Software (Sophos, TrendMicro, Kaspersky)</li><li>
Good understanding of software and hardware techniques for x86 virtualizations.</li><li>
Analyze system logs and identify potential issues with computer systems.</li><li>
Talk to clients through a series of actions, either via phone, email, or chat, until theyve solved a technical issue.</li><li>
Responsible for documenting the configuration of the system.</li><li>
Effectively multitask and manage competing priorities</li><li>
Team player - ready to contribute whatever it takes or play any role on a team to get the job done</li><li>
Intune management experience</li><li>
O365 Products and MS CSP Portal: administering M365, licenses, tenants, subscriptions and operational best practices.</li></ul>
What Qualifies You<ul><li>
BSc. Engineering degree (Electrical/Telecom/Computer)</li><li>
Preferred certifications (will be a plus) CCNA, MCSE, MCSA, MCITP, MOS, HCNA, HCIA, CCNA-SECURITY, SolarWinds SCP, VMware, Veeam, O365</li><li>
Highly technical, organized, and have excellent communication and people skills.</li><li>
A highly motivated individual who thrives in a fast-paced environment.</li><li>
Comfortable in both local and global working environments.</li><li>
Excellent time management &amp; organizational skills</li><li>
A friendly, positive, and customer-driven attitude</li></ul></div>

Service Support Engineer

dinCloud Pakistan, An ATSG Company

<div>
 
 About The Role
 
 
 
 Service Support Engineer provides technical assistance and troubleshooting to clients or internal teams regarding hardware, software, or infrastructure issues. They act as a bridge between users and development teams, ensuring smooth system operation and efficient problem resolution.
 
 
 What You Will Do
 
 
 
 Essential Job Functions:
 
 
 
 <ul>
 <li>
 Background and understanding of technical cloud-based MSP workspace and environment.
 </li>
 <li>
 Debugging issues for various flavors of Windows, Linux, and Mac.
 </li>
 <li>
 Server administration (2008,2012,2016,2019)
 </li>
 <li>
 Domain Controllers, Active Directory, DNS, DHCP.
 </li>
 <li>
 RMM tools (Kaseya, SolarWinds RMM, Ninja)
 </li>
 <li>
 Monitoring alerting tools (Atera, NPM, SAM, DPA, PRTG, ManageEngine, Cacti, Zabbix)
 </li>
 <li>
 Alerts configurations and escalations (email, SMS, etc.)
 </li>
 <li>
 Backups (SolarWinds, Acronis, Symantec, Veeam, Veritas, etc.)
 </li>
 <li>
 Virtualization concepts (KVM, Citrix, VMware ESXi, Hyper-V)
 </li>
 <li>
 Private/Public/Hybrid cloud concepts (AWS, Azure, Google, O365, GSuite)
 </li>
 <li>
 OS patching/updating tools (SCCM, SCOM, WSUS, WDS)
 </li>
 <li>
 Proxy gateways/firewalls (Cisco ASA, McAfee, Barracuda, PFSense, TMG Forefront)
 </li>
 <li>
 Networking concepts (Switching, Routing, TCP/IP, OSI, VLAN, etc.)
 </li>
 <li>
 Experience with Enterprise Antivirus Software (Sophos, TrendMicro, Kaspersky)
 </li>
 <li>
 Good understanding of software and hardware techniques for x86 virtualizations.
 </li>
 <li>
 Analyze system logs and identify potential issues with computer systems.
 </li>
 <li>
 Talk to clients through a series of actions, either via phone, email, or chat, until theyve solved a technical issue.
 </li>
 <li>
 Responsible for documenting the configuration of the system.
 </li>
 <li>
 Effectively multitask and manage competing priorities
 </li>
 <li>
 Team player - ready to contribute whatever it takes or play any role on a team to get the job done
 </li>
 <li>
 Intune management experience
 </li>
 <li>
 O365 Products and MS CSP Portal: administering M365, licenses, tenants, subscriptions and operational best practices.
 
 
 
 </li>
 </ul>
 What Qualifies You
 
 
 <ul>
 <li>
 BSc. Engineering degree (Electrical/Telecom/Computer)
 </li>
 <li>
 Preferred certifications (will be a plus) CCNA, MCSE, MCSA, MCITP, MOS, HCNA, HCIA, CCNA-SECURITY, SolarWinds SCP, VMware, Veeam, O365
 </li>
 <li>
 Highly technical, organized, and have excellent communication and people skills.
 </li>
 <li>
 A highly motivated individual who thrives in a fast-paced environment.
 </li>
 <li>
 Comfortable in both local and global working environments.
 </li>
 <li>
 Excellent time management &amp; organizational skills
 </li>
 <li>
 A friendly, positive, and customer-driven attitude
 
 </li>
 </ul>
</div>

<div>About the Role
The Network Engineer is a technical role that is responsible for the implementation, support, maintenance, and optimization of our customers network infrastructure in vendor neutral environments. The Network Engineer also provides Tier 2 escalation support for our Associate Network Engineer and Network Operations Center (NOC)team for customer network issues and outages. The Network Engineer works to resolve customer issues directly or in partnership with vendors, channels, and Field Services team. This role utilizes documented customer procedures, ITIL best practices, technical skillsets, and soft skills in order to provide an excellent customer experience through network issue resolution as well as network configuration activities. 
 
What You Will Do
<ul><li>Provide issue escalation support for NOC team and Associate Network Engineers for critical incidents and problem management activities including fault isolation, troubleshooting, and resolution support for critical customer service interruptions.</li><li>
Gather necessary information to understand current network issues, work to diagnose, drive issues to resolution and identify root cause of problems; escalate to Tier 3 Principal Network Engineers if unable to resolve.</li><li>
Complete service requests, network implementations, migrations, and other change management engineering activities.</li><li>
Identify opportunities for Continual Service Improvement (CSI) to make environment more secure, efficient, and optimized for cost and performance.</li><li>
Document customer issues, communications, steps taken to resolve, and current status through ServiceNow.</li><li>
Lead the resolution of highly complex issues escalated by Network Engineering team; proactively identify problems before they occur.</li><li>
Documents and follows standard processes and procedures including change management processes, escalation processes, notification processes, ticket documentation, and customer issue resolution processes.</li><li>
Act as a technical mentor to NOC, Associate Network Engineers and peers.</li><li>
Provide on-call support for Tier 2 technical issues.</li></ul>
What Qualifies You<ul><li>
Highly advanced technical experience in network design, route distribution, firewall configuration, data center infrastructure of the most complex customer networks across enterprise environments.</li><li>
Highly organized with the ability to execute on multiple technical tasks simultaneously.</li><li>
5-plus years experience working in a technical environment as a Network Engineer.</li><li>
Demonstrated aptitude as a network engineer in a Managed Services or hosted environment.
</li><li>Certifications: CCNP or equivalent certifications required; multiple CCNP or equivalent experience preferred.
</li><li>Self-starter! Uses an appropriate sense of urgency and has capability of resolving complex technical problems and requests both independently and collaboratively with a team.</li><li>
Willingness and desire to continue advancing technical expertise through collaboration with fellow Engineers and Architects in pursuit of technical certifications.</li><li>
Ability to educate, train, and mentor others on Network technologies.</li><li>
Possess strong written, verbal, and presentation communication skills.
</li><li>Ability to follow, document, and author standard processes and procedures.</li><li>
Ability to stay calm under pressure in a fast-paced environment, maintain a positive attitude, and quickly adapt to changing priorities and new technologies.
</li><li>Ability to work assigned shift and on call rotation.
</li><li>Deep understanding of ITIL operational framework through attainment of ITIL v4 Foundation certification or equivalent industry experience.</li></ul></div>

Sr. Network Engineer (Tier 2)

Nanotech Scientific

Jr. Customer Support Engineer (Islamabad Region)POSTS: 01 (Electronics)A fast growing company dealing with Sales &amp; Service of Hi Tech Industrial/ Scientific Equipment of Multinational Companies urgently requires staff as Jr. Customer Support Engineer - Service Department.Confident candidates with good communication, interpersonal skills, hardworking, target oriented individual and strong knowledge of Computer are welcomed. The role requires regular travel to customer premises for on-site support.Local Resident of Islamabad/Rawalpindi and can ride motor-bike. Travelling required to provide services on-site to customers.Attractive Salary Package and fringe benefits will be offered to the selected candidates.QUALIFICATION: D.A.E. in Electronics from Recognized Institute should apply.EXPERIENCE: Fresh, preferably 01 year experience in field with Scientific / Analytical equipment may also apply.Candidates must send CV&rsquo;s to; wajih@nanotechscientific.comJob Type: Full-timeWork Location: In person

Jr. Customer Support Engineer

Sales &amp; Engineer (Islamabad Region)POSTS: 01 (Electronics)A fast growing company dealing with Sales &amp; Service of Hi Tech Industrial/ Scientific Equipment of Multinational Companies urgently requires staff as Sales &amp; Service Engineer - Sales &amp; Service Department.Confident candidates with good communication, interpersonal skills, hardworking, target oriented individual and strong knowledge of Computer are welcomed. The role requires regular travel to customer premises for on-site support.Local Resident of Islamabad/Rawalpindi and can ride motor-bike. Travelling required to provide services on-site to customers.Attractive Salary Package and fringe benefits will be offered to the selected candidates.QUALIFICATION: Bachelor Degree in Electronics from Recognized University should apply.EXPERIENCE: Fresh, preferably 01 year experience in field with Scientific / Analytical equipment may also apply.Candidates must send CV&rsquo;s to; wajih@nanotechscientific.comJob Type: Full-timeWork Location: In person

Sales & Service Engineer

Capital Engineering Services Islamabad

Job Opportunity: DAE (Electrical / Mechanical / Civil) Company: Strongman Department: Service Division &ndash; After-Sales ServicesStrongman is looking for energetic and technically skilled DAE professionals to join our After-Sales Service Division. The ideal candidates will support maintenance, troubleshooting, and customer service activities across our product and project portfolio.Position: DAE Technician / Junior Engineer Location: I-11/3 Islamabad Type: Full-TimeRequired Qualifications:<ul><li>DAE in Electrical, Mechanical, or Civil Technology.</li><li>Fresh to 2 years of relevant experience preferred.</li><li>Strong technical understanding of maintenance, repairs, and installation activities.</li><li>Ability to handle customer service tasks professionally.</li><li>Good communication and problem-solving skills.</li></ul>Key Responsibilities:<ul><li>Perform after-sales services, including troubleshooting, installation, and routine maintenance.</li><li>Provide technical support to clients and resolve issues promptly.</li><li>Document service visits and prepare reports.</li><li>Coordinate with the service team to ensure timely and quality support.</li><li>Maintain company standards for safety and customer satisfaction.</li></ul>Why Join Strongman?<ul><li>Opportunity to work in a growing service division.</li><li>Hands-on technical exposure and professional development.</li><li>Supportive team environment and competitive salary package.</li></ul>How to Apply: Send your CV to ceshr02@gmail.com with the subject line: &ldquo;Application &ndash; DAE (Electrical/Mechanical/Civil) &ndash; Service Division&rdquo;Job Type: Full-timeWork Location: In person

DAE (Electrical / Mechanical / Civil)-Male

NorthBay Solutions

<div>Job Title: Senior DevOps Engineer (AWS) 
Location: Lahore/Karachi/Islamabad 
Experience: 4 - 6 years
We are looking for an experienced AWS DevOps / Platform Engineer to join our Managed Services team. The ideal candidate will be responsible for supporting, optimizing, and enhancing our customers&rsquo; AWS environments with a strong focus on ECS, CI/CD, Infrastructure as Code AWS CDK, and AWS monitoring/operations.<h3 class="jobSectionHeader">
Key Responsibilities</h3><ul><li>
Manage, operate, and troubleshoot AWS ECS workloads, containerized applications, task deployments, service scaling, and health monitoring.</li><li>
Develop, maintain, and optimize CI/CD pipelines using AWS CodePipeline, including integration with CodeBuild, CodeDeploy, and other supporting services.</li><li>
Build and maintain cloud infrastructure using AWS CDK, ensuring best practices for IaC, security, and scalability.</li><li>
Participate in day-to-day operational support as part of the AWS Managed Services function, ensuring high availability and reliability of customer workloads.</li><li>
Implement and support AWS monitoring &amp; alerting stacks such as:<ul><li>
Amazon CloudWatch (logs, metrics, alarms, dashboards)</li><li>
AWS SNS / EventBridge for notifications</li></ul></li><li>
Troubleshoot production issues, perform root-cause analysis, and recommend improvements.</li><li>
Participate in on-call rotation (if applicable) and ensure timely resolution of platform incidents.</li><li>
Work closely with development teams to ensure smooth deployments and platform stability.</li><li>
Optional: Support and deploy lightweight web applications on Netlify where required.</li></ul>
Required Skills &amp; Experience<ul><li>
4&ndash;6 years of experience in AWS DevOps, Cloud Operations, or Platform Engineering roles.</li><li>
Strong hands-on experience with Amazon ECS (services, tasks, ALB/NLB, autoscaling, service mesh optional).</li><li>
Solid experience with AWS CodePipeline, CodeBuild, and CodeDeploy.</li><li>
Proficiency in AWS CDK for IaC.</li><li>
Good understanding of logging, monitoring, and alerting across AWS platforms.</li><li>
Solid understanding of networking fundamentals (VPC, subnets, security groups, load balancers).</li><li>
Ability to troubleshoot containerized applications and pipeline failures.</li><li>
Experience with IAM policies, roles, and security best practices.</li></ul>
Nice-to-Have Skills<ul><li>
Experience with Netlify for managed frontend deployments.</li><li>
Familiarity with container image optimization and ECR.</li><li>
Experience with operational playbooks/runbooks in a managed services context.</li></ul>
Soft Skills<ul><li>
Strong communication and customer-facing skills.</li><li>
Ability to work proactively in a fast-paced managed services environment.</li><li>
Excellent troubleshooting and analytical thinking.</li><li>
Ownership mindset with a focus on reliability and continuous improvement.</li></ul> 

GzHcskr3VK</div>

Senior AWS DevOps / Platform Engineer

Explore 834+ Service support engineer in Islamabad Pakistan this December. Find roles across top companies and apply now to boost your career.

834 service support engineer jobs IN Islamabad Pakistan

Service Support Engineer

Service Support Engineer

Sr. Network Engineer (Tier 2)

Jr. Customer Support Engineer

Sales & Service Engineer

DAE (Electrical / Mechanical / Civil)-Male

Senior AWS DevOps / Platform Engineer