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technical support officer - oss Jobs in Islamabad Pakistan

technical support officer - oss

technical support officer oss

Inbox Business Technologies

<div>
 Inbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.
 
 
 
 Responsibilities
 
 
 
 <ul>
 <li>
 Serve as the first point of contact for all IT-related incidents and service requests within the OSS environment
 </li>
 <li>
 Monitor and manage tickets through the incident management system (e.g., ServiceNow, Remedy, etc.)
 </li>
 <li>
 Perform real-time monitoring of OSS tools and applications to identify and address system issues proactively
 </li>
 <li>
 Escalate unresolved issues to Level-2/Level-3 teams as per defined SLA and escalation matrix
 </li>
 <li>
 Maintain accurate and up-to-date documentation of incidents, troubleshooting steps, and resolutions.
 </li>
 <li>
 Coordinate with NOC, Field Operations, Network, and Application Support teams for issue resolution
 </li>
 <li>
 Conduct routine preventative maintenance to ensure optimal performance and longevity of hardware.
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Bachelor's degree in BCS, BS IT, BSC
 </li>
 <li>
 1-2 years of experience in an IT service desk or hardware support role
 </li>
 <li>
 Strong understanding of ITIL processes (Incident, Problem, and Change Management)
 </li>
 <li>
 Hands-on experience with ticketing tools and remote troubleshooting
 </li>
 <li>
 Familiarity with OSS/BSS systems used in telecom environments.
 </li>
 <li>
 Strong organizational and coordination skills
 </li>
 <li>
 Excellent verbal and written communication
 </li>
 </ul>
</div>

Technical Support Officer - OSS

<div>Inbox Business Technologies, a leading Information Technology and Services company, is hiring a Technical Support Officer to join their team. The Technical Support Officer will be responsible for providing technical assistance and support to clients, ensuring prompt resolution of technical issues.<h3 class="jobSectionHeader">
Responsibilities</h3><ul>
<li>Serve as the first point of contact for all IT-related incidents and service requests within the OSS environment.</li>
<li>Monitor and manage tickets through the incident management system (e.g., ServiceNow, Remedy, etc.).</li>
<li>Perform real-time monitoring of OSS tools and applications to identify and address system issues proactively.</li>
<li>Escalate unresolved issues to Level-2/Level-3 teams as per defined SLA and escalation matrix.</li>
<li>Maintain accurate and up-to-date documentation of incidents, troubleshooting steps, and resolutions.
</li><li>Coordinate with NOC, Field Operations, Network, and Application Support teams for issue resolution.</li>
<li>Conduct routine preventative maintenance to ensure optimal performance and longevity of hardware.
</li></ul>Requirements<ul>
<li>
Bachelor's degree in BCS, BS IT, BSC</li>
<li>1-2 years of experience in an IT service desk or hardware support role</li>
<li>Strong understanding of ITIL processes (Incident, Problem, and Change Management).</li>
<li>Hands-on experience with ticketing tools and remote troubleshooting.</li>
<li>Familiarity with OSS/BSS systems used in telecom environments.
</li><li>Strong organizational and coordination skills.</li>
<li>Excellent verbal and written communication.</li></ul></div>

DAVIS PHARMACEUTICALS PVT LTD

IT Officer &ndash; Islamabad Head Office (Male Only)Location: Islamabad (Head Office) Job Type: Full-TimeWe are looking for a skilled and proactive IT Officer to join our Head Office team in Islamabad. The ideal candidate must have strong hands-on expertise in IT hardware, software, networking, troubleshooting, and CCTV operations. This role requires an individual who can independently handle day-to-day IT operations and provide technical support across the organization.Key Responsibilities:<ul><li>Install, configure, and troubleshoot computer systems, laptops, and network devices.</li><li>Provide timely technical support to all users regarding software, hardware, and network issues.</li><li>Maintain and monitor LAN/WAN networks, Internet connectivity, and server-related tasks (basic level).</li><li>Ensure smooth functioning and maintenance of CCTV systems, DVR/NVR operations, and camera troubleshooting.</li><li>Manage routine IT documentation, asset records, and system updates.</li><li>Oversee installation and configuration of printers, biometric devices, and other IT equipment.</li><li>Coordinate with vendors for IT-related purchases, repairs, and maintenance.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in IT/Computer Science or relevant field.</li><li>Minimum 3-4 years of proven experience in hardware, software, and network troubleshooting.</li><li>Strong knowledge of CCTV systems and technical maintenance.</li><li>Ability to work under pressure and provide prompt IT support.</li><li>Excellent problem-solving attitude with strong coordination skills.</li><li>Male candidates only (as per operational requirement).</li><li>Must be based in Islamabad or willing to relocate.</li></ul>How to Apply:Interested candidates may send their updated CV to +92 335 5131356 with the subject line: &ldquo;IT Officer &ndash; Islamabad Head Office.&rdquo;Job Type: Full-timePay: Rs65,000.00 per monthWork Location: In person

IT Officer -- Islamabad Head Office

Think Higher Consultants

Job SummaryThe IT Officer is responsible for managing, maintaining, and supporting the organization&rsquo;s IT infrastructure. This role ensures systems run smoothly, security standards are upheld, and employees receive timely technical support. The IT Officer also assists in implementing new technologies to improve operational efficiency.Key Responsibilities1. Technical Support<ul><li>Provide first-level and second-level technical support to staff (hardware, software, network issues).</li><li>Install, configure, and troubleshoot computers, printers, and other office equipment.</li><li>Maintain and update software applications and operating systems.</li></ul>2. Network &amp; System Management<ul><li>Monitor and maintain LAN/WAN networks, Wi-Fi, and internet connectivity.</li><li>Manage user accounts, permissions, and access control.</li><li>Ensure regular backup and recovery of data.</li><li>Maintain servers, firewalls, and network devices (if applicable).</li></ul>3. IT Security<ul><li>Implement and enforce IT security policies.</li><li>Monitor systems for security breaches, malware, and vulnerabilities.</li><li>Ensure antivirus software, patches, and updates are regularly applied.</li></ul>4. System Administration<ul><li>Manage email systems, cloud platforms (e.g., Microsoft 365, Google Workspace), and business applications.</li><li>Oversee system upgrades, maintenance schedules, and license renewals.</li><li>Document IT procedures, configurations, and asset inventory.</li></ul>5. Technology Improvement<ul><li>Evaluate new hardware and software solutions to improve productivity.</li><li>Assist in IT projects, system rollouts, and digital transformation initiatives.</li><li>Train staff on new technologies and best practices.</li></ul>Qualifications &amp; Requirements<ul><li>Bachelor&rsquo;s degree in Information Technology, Computer Science, or related field.</li><li>Proven experience as an IT Officer, IT Support Technician, or similar role.</li><li>Strong knowledge of hardware, operating systems (Windows/Mac), and networking fundamentals.</li><li>Familiarity with server management, cloud services, and cybersecurity best practices.</li><li>Good problem-solving skills and ability to work under pressure.</li><li>Effective communication and customer service skills.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs60,000.00 per monthWork Location: In person

IT Officer

Job Description: Customer Support &amp; IT OfficerWe are looking for a reliable and customer-focused Customer Support &amp; IT Officer to support daily operations by assisting customers, handling inquiries, and providing basic IT-related support to the team. This role is primarily customer service&ndash;oriented but requires general familiarity with IT tools, software, and simple troubleshooting.Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner.</li><li>Provide accurate information, resolve issues, and ensure a positive customer experience.</li><li>Maintain records of customer interactions, feedback, and resolutions.</li><li>Assist with onboarding new customers and guiding them through basic processes or product usage.</li><li>Provide or be willing to learn basic IT support for staff, such as troubleshooting simple software or hardware issues.</li><li>Coordinate with external IT service providers when advanced technical support is required.</li><li>Ensure systems, tools, and platforms used by the team run smoothly.</li><li>Support administrative tasks related to customer service and IT operations.</li></ul>Qualifications:<ul><li>Previous experience in customer service or support roles is preferred.</li><li>Basic understanding of computers, common software (MS Office/Google Workspace), and simple troubleshooting.</li><li>Strong communication, problem-solving, and interpersonal skills.</li><li>Ability to remain calm and polite under pressure.</li><li>Good organizational skills with attention to detail.</li><li>Willingness to learn and adapt to new tools and systems.</li></ul>Job Type: Full-timePay: Rs45,000.00 - Rs65,000.00 per monthWork Location: In person

Customer Service & IT Officer

HRPSP - Your Strategic HR Partner

Job Title: Flash Fiber Sales OfficerLocation: Islamabad, Pakistan Salary: PKR 40,000 + Commissions Employment Type: Full-timeJob Summary:We are looking for a highly motivated and results-driven Flash Fiber Sales Officer to join our team in Sialkot. In this role, you will play a crucial part in expanding our fiber optic network by acquiring new customers and driving sales from competing telecommunication companies. If you have a solid technical background and 3-5 years of sales experience in the telecommunications sector, we want to hear from you!Key Responsibilities:<ul><li>Identify and seize new business opportunities to expand the fiber optic network.</li><li>Develop targeted sales strategies to win over customers from competing telecommunication providers.</li><li>Perform market analysis to understand competitor offerings and identify customer needs.</li><li>Build and maintain strong client relationships, showcasing the unique benefits of our fiber solutions.</li><li>Present and demonstrate products and services effectively to potential customers.</li><li>Collaborate with the technical team to ensure smooth installations and exceptional customer satisfaction.</li><li>Provide support and monitoring to FSAs (Field Sales Agents) in the field.</li><li>Track sales performance, manage leads, and provide regular reports to management.</li><li>Stay current with industry trends and competitor activities to adjust sales strategies accordingly.</li></ul>Qualifications:<ul><li>Education: DAE in Electronics, Fiber, Telecommunications, or a related field (preferred).</li><li>Experience: 3-5 years of sales experience in the telecommunications industry, with a focus on fiber optics.</li><li>Skills:</li></ul>Strong technical knowledge of fiber optic technology and telecommunications systems.Proven track record of generating sales and driving customer acquisition.Excellent communication, negotiation, and interpersonal skills.Self-motivated and driven to succeed in a competitive marketplace.Ability to travel within the designated area for client meetings.Mandatory Requirements:<ul><li>Gender: Male candidates only, due to the nature of fieldwork.</li></ul>Job Type: Full-timePay: From Rs40,000.00 per monthWork Location: In person

Fiber Fiber Sales Officer

Jacked Nutrition

IT Officer &ndash; Jacked NutritionLocation: Islamabad Job Type: Full-Time Company: Jacked NutritionAbout Jacked NutritionJacked Nutrition is a leading health and wellness brand focused on delivering high-quality supplements and exceptional customer service. As our company grows, we are looking for a reliable IT Officer to manage our daily technical needs and keep our systems running smoothly.Job Responsibilities<ul><li>Ensure smooth and stable internet connections across all branches and offices.</li><li>Troubleshoot issues related to Wi-Fi, routers, modems, and network devices.</li><li>Install, maintain, and troubleshoot computers, laptops, printers, and POS systems.</li><li>Buy or source new PCs, laptops, and IT equipment when required.</li><li>Set up new devices, including software installation and configuration.</li><li>Maintain and update IT inventory, including hardware and licenses.</li><li>Ensure smooth functioning of email accounts, online tools, and office software.</li><li>Coordinate with external vendors for repairs, upgrades, and new purchases.</li><li>Provide quick support to staff for any IT-related issues.</li><li>Perform general IT tasks to ensure the company&rsquo;s operations run without interruption.</li></ul>Requirements<ul><li>1&ndash;3 years of experience in IT support or a similar role.</li><li>Strong understanding of internet troubleshooting, networking, and hardware setup.</li><li>Ability to diagnose and solve common IT problems quickly.</li><li>Basic knowledge of Windows, Mac, and common software tools.</li><li>Good communication skills and a responsible, proactive attitude.</li><li>Ability to work independently and manage multiple tasks.</li></ul>What We Offer<ul><li>Competitive salary</li><li>Growth opportunities</li><li>Supportive work environment</li><li>Employee discounts on Jacked Nutrition products</li></ul>How to ApplyApply through Indeed with your updated resume. We&rsquo;re excited to find someone who can keep our systems running smoothly and support our growing team!Job Type: Full-timeWork Location: In person

Explore 865+ Technical support officer oss in Islamabad Pakistan this December. Find roles across top companies and apply now to boost your career.

865 technical support officer oss jobs IN Islamabad Pakistan

Technical Support Officer - OSS

Technical Support Officer - OSS

IT Officer -- Islamabad Head Office

IT Officer

Customer Service & IT Officer

Fiber Fiber Sales Officer

IT Officer