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digital content specialist

social media specialist

Prolific

<div>Description:

About Us:
JDA Worldwide is a full-service marketing agency serving national, emerging, and category-leading brands since 2003. Headquartered in Indianapolis, Indiana, JDA specializes in brand, creative, digital, paid media, and public relations. JDA is a portfolio company of Prolific - the growth firm. Our network of companies has been named to the Inc. 5000 for seven consecutive years and named a top employer in Indiana. JDA is filled with talented, hardworking, kind, low ego teammates. We hope you'll consider joining our team!
Job Summary:
We are looking for an experienced and creative Social Media Specialist to join our team. As a Social Media Specialist, you will be responsible for developing and implementing social media strategies for JDA and our clients in order to increase online presence and improve marketing and sales efforts. As the Social Media Specialist, you will be working closely with the other Digital Team Members, the Creative Team, and Account Service teams within the agency. You must have remarkable communication skills, be positive, fast-paced, detail-oriented, and flexible. Consistent with our culture at JDA, this person must have a constant desire to learn new things, possess an excellent work ethic, excel at communication, and have a heart to serve.
Key Responsibilities<ul><li>
Develop and execute social strategies across multiple platforms (Instagram, Facebook, X, TikTok, LinkedIn, YouTube) that align with client goals and brand voice.</li><li>
Create and manage content calendar: plan, schedule, and publish engaging content that drives awareness, engagement, and conversion.</li><li>
Write and edit short-form content optimized for each channel, collaborating closely with copywriters, designers, and the broader creative team to ensure all assets are compelling and on-brand.</li><li>
Monitor performance metrics and report regularly on key social KPIs, insights, and opportunities to internal teams and clients.</li><li>
Participate in client meetings to discuss campaign goals, performance updates, and content direction.</li><li>
Stay ahead of trends: continually research emerging platforms, formats, and best practices to inform strategy and inspire fresh ideas.</li><li>
Conduct competitor and audience research to identify content opportunities and inform messaging.</li><li>
Engage and grow online communities by monitoring conversations, responding to comments, and fostering meaningful engagement.</li><li>
Support influencer and partnership efforts: identify, vet, and coordinate with influencers to extend campaign reach.</li><li>
Collaborate cross-functionally with Digital Marketing, Account Service, and Creative teams to ensure seamless execution of campaigns.</li><li>
Recommend optimizations based on analytics, audience feedback, and industry trends.</li><li>
Support partners with boosted post recommendations (audience, timing, post content).</li></ul>
Requirements:
<ul><li> 2-3 years of experience as a Social Media Specialist or similar role.</li><li>
Bachelor&rsquo;s degree in Marketing or relevant field.</li><li>
Experience using social media for brand awareness and impressions.</li><li>
Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+ and other social media best practices.</li><li>
Familiarity with boosting posts.</li><li>
Understanding of SEO and web traffic metrics.</li><li>
Experience with conducting audience and buyer persona research.</li><li>
Strong understanding of social media KPIs.</li><li>
Familiarity with CRMs and social scheduling tools (Ex: Sprout, Hootsuite).</li><li>
Excellent time-management and multitasking skills.</li><li>
Critical thinker and problem-solving skills.</li><li>
Team player.</li><li>
Great interpersonal and communication skills.</li></ul>
The responsibilities are many, various, and not limited to those written in this document.
Benefits:<ul><li>
Health, dental, and vision insurance plan.</li><li>
Flexible Paid Time Off (Vacation, Sick &amp; Holidays).</li><li>
401k Retirement Plan with company match.</li><li>
Life Insurance (100% Company Paid).</li><li>
Short-Term + Long-Term Disability Insurance (100% company paid).</li><li>
Training + Development.</li><li>
Hybrid office schedule.</li><li>
Free drinks and snacks in the office.</li><li>
Access to the fitness center in our building.</li></ul></div>

Social Media Specialist

Jackson Systems

Digital Content Specialist VoltEdge Marketing, a new full-service marketing agency powered by Controlled Holdings, an Indiana Best Places to Work company, is looking for a versatile and imaginative Digital Content Specialist to join our growing team. In this role, you&rsquo;ll report directly to the Creative Director and develop engaging, multimedia content that fuels both our internal divisions and our external marketing clients. We&rsquo;re looking for someone bursting with ideas &mdash; someone who can brainstorm, write, shoot, and create content that&rsquo;s better, sharper, and more original than anything ChatGPT could dream up. From HVAC brands to the beauty industry, you&rsquo;ll help craft stories that connect with audiences, elevate brands, and drive measurable results across digital platforms. Core Values Start with people first Own it Solve problems at their core Never stop learning Operate with Urgency Demand excellence not perfection Work hard while having fun Details, Details Conceptualize, write, and produce engaging content across platforms, including websites, blogs, social media, email, video scripts, and ads that captures attention and reflects each brand&rsquo;s unique voice. Plan and create original social content (graphics, captions, Reels, TikToks, and LinkedIn posts) that tells stories, builds engagement, and drives measurable results for internal divisions and external clients. Generate fresh, creative ideas for campaigns, storytelling, and brand moments, from trending short-form videos to long-form website copy. Write persuasive headlines, ad copy, and calls-to-action that turn followers into leads and browsers into buyers. Support account managers, designers, and videographers to bring ideas from concept to finished content, ensuring every piece aligns with brand standards and campaign objectives. Manage and own social media strategies and calendars for multiple brands; maintain consistent posting schedules and cohesive messaging. Conduct research and interviews to create accurate, insightful, and relatable content tailored to trade professionals and target audiences. Edit and proofread all materials for clarity, tone, and consistency, ensuring content meets the high standards of VoltEdge and our clients. Support SEO and paid media initiatives through keyword-rich writing and optimized messaging strategies. Capture behind-the-scenes content, assist with photography and short-form video shoots, and contribute creative direction during production. Track engagement metrics and campaign results to refine future content strategies and boost performance. What We Are Looking For 2&ndash;4 years of content creation, social media management, or digital marketing experience. Bachelor&rsquo;s Degree in Marketing, Communications, Journalism, Digital Media, or a related field. Proficiency in Adobe Creative Suite, Canva, or similar design/video tools. Strong copywriting and visual storytelling skills; &mdash; you can take an idea from concept to post. Experience producing and editing video content for social and web platforms. A self-starter who thrives in a fast-paced, collaborative environment. A passion for creativity, technology, and connecting with the trades. Other Noteworthy Benefits Hybrid work environment (+ all the IT equipment needed to set up your home office) Competitive Salary, Full Medical and Ancillary Benefits, 401(k) match Donut Wednesdays! Generous PTO, including your Birthday off (HBD!) Stellar Employee Discount (we sell cool stuff, btw) New downtown office &ndash; coming soon! Together at Controlled Holdings, we are committed to doing business better. We brainstorm nonstop, drink too many Diet Cokes, and deliver the best product in HVAC controls. What&rsquo;s more - we have a lot of fun doing it! Your career here will be fun, ever-changing, and incredibly rewarding.

Digital Content Specialist

Dr. Tavel

<div>Paid Digital Media Manager
Location: Remote
Department: Marketing
Reports to: Director of Marketing
Employment Type: Full-Time 

About the Role
We&rsquo;re on the hunt for a paid digital media manager. Someone who lives for optimization, thrives on ROAS, and geeks out on challenging the how and why behind the things we are doing.
As our Paid Digital Media Manager, you&rsquo;ll lead the strategy and execution for the paid digital media for both Dr. Tavel and Alternate View (including Google, Meta, programmatic display, OTT and streaming audio.) You know the platforms. You understand the audiences. You&rsquo;ve tested, scaled, and squeezed every last drop out of a media budget; and you&rsquo;re always ready to do it better.
This role isn&rsquo;t just about pushing buttons. It&rsquo;s about building full-funnel media campaigns that move the needle and creating seamless cross-channel experiences that show up where people are actually paying attention. It's also about challenging the status quo of the eyecare category.
What You&rsquo;ll Own
<ul><li>Google Ads &amp; Meta Ads: Launch, manage, and optimize paid search, display, and social campaigns like the seasoned pro you are.</li></ul>
<ul><li>Programmatic: Plan and execute targeted programmatic campaigns that go beyond impressions to real impact.</li></ul>
<ul><li>Audience Strategy: Build custom segments, retargeting flows, lookalikes, and cross-platform funnels that convert.</li></ul>
<ul><li>Budget Management: Own paid media budgets; maximizing efficiency, minimize waste, and proving ROI. Current spend ~$500,000 annually.</li></ul>
<ul><li>Creative Collaboration: Partner with creative teams to ensure campaigns cut through and succeed.</li></ul>
<ul><li>Analytics &amp; Reporting: Monitor KPIs, create dashboards, and give us the honest truth about what&rsquo;s working (and what needs to go).</li></ul>
<ul><li>Compliance. Ensure HIPAA compliant conversion tracking and stay up to date on best practices and legal implications for HIPAA complaint digital advertising</li></ul>
<ul><li>Other areas of expertise? Potential collaboration and management of website SEO, digital loyalty marketing and organic social content if any of those happen to be things you are into.</li></ul>
Who You Are
<ul><li>5+ years of hands-on experience in Google Ads, Meta Ads, and programmatic platforms (like StackAdapt, The Trade Desk, etc.)</li></ul>
<ul><li>Experience planning or executing OTT/CTV and digital streaming audio campaigns</li></ul>
<ul><li>Obsessively analytical. You love data, testing, iterating, and scaling</li></ul>
<ul><li>Fluent in CPMs, CTRs, CPCs, CVRs, and ROAS; and you know how to explain them to non-marketers</li></ul>
<ul><li>Naturally curious and always learning what&rsquo;s next in the media landscape</li></ul>
<ul><li>Have an opinion on topics like PMax, Generative AI in search and murky programmatic inventory.</li></ul>
<ul><li>Comfortable working across teams, juggling multiple campaigns, and meeting tight deadlines</li></ul>
<ul><li>Bonus: You&rsquo;ve worked with multi-location, healthcare, retail, or regulated industries</li></ul>
<ul><li>Bigger bonus: You&rsquo;ve built performance media campaigns that captured attention AND sparked growth.</li></ul> 

Why You&rsquo;ll Love This Role
<ul><li>Autonomy and ownership of paid digital media strategy</li></ul>
<ul><li>An organization that values experimentation and measurable results</li></ul>
<ul><li>Access to tools, budget, and smart people who want you to succeed</li></ul>
<ul><li>A brand that&rsquo;s ready to challenge the category (and needs your to help fuel it)</li></ul>
<ul><li>The chance to say, &ldquo;Yeah, I built that. And it crushed.&rdquo;</li></ul> 

Ready to launch campaigns that make an impact and impress your inner digital media nerd?</div>

Paid Digital Media Manager

Eyecare Partners

<div><div>EyeCare Partners is the nation&rsquo;s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visit www.eyecare-partners.com.</div>
SUMMARY

The Organizational Learning and Development Specialist is dedicated to the design and development of learning and Organizational Development solutions with a primary capability around eLearning design and development. The role is expected to collaborate with the Organizational Learning &amp; Development team as well as broader HR to assess, design, develop and implement creative talent/learning solutions and respective projects across the enterprise.

ESSENTIAL DUTIES AND RESPONSIBILITIES
<ul><li>Partner with team members across the organization and assess needs by becoming a trusted business advisor using consulting and project management skills.</li><li>Create HR, talent and learning solutions that are simple, engaging and memorable based on research and techniques of new media presentation to maximize learner attention, engagement and knowledge retention.</li><li>Independently and effectively estimate and manage design and development time across complex departmental and corporate projects.</li><li>Evaluate existing media-based learning solutions and leverage content to repurpose into new eLearning solution offerings.</li><li>Follow and continuously improve ECP&rsquo;s current eLearning development processes.</li><li>Learn and perform administrative functions for our learning management system (LMS).</li><li>Effectively implement talent solutions by utilizing project management and change-management principles.</li><li>Inform and collaborate with team members/HR talent partners to deliver integrated HR solutions as needed.</li></ul>

QUALIFICATIONS
<ul><li>1-2 years experience using eLearning authoring or animation tools (Articulate Storyline360, Vyond, Adobe Creative Suite, SnagIt, etc.)</li><li>Experience designing and developing new media (video, eLearning, interactive media) with creative editing and design tools in a fast-paced environment</li><li>Candidates must present a portfolio of solution examples (e.g., Storyline360 snippets, graphic assets, etc.) Highly skilled in use of Excel</li></ul>

EDUCATION AND/OR EXPERIENCE

Bachelor&rsquo;s degree in psychology, education, visual communication, instructional technology or related field is preferred. Masters degree in organizational psychology, educational technology, instructional design or instructional technology is a plus.

SYSTEMS AND TECHNOLOGY
<ul>
<li>Proficient in Microsoft Excel, Word, PowerPoint, Outlook</li>
<li>Articulate Storyline360, Vyond, Adobe Creative Suite, SnagIt</li>
</ul>
LOCATION
<ul>
<li>This position is located in St Louis, Missouri and offers a hybrid work schedule. Candidates living in Alabama, Arizona, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Michigan, Minnesota, Missouri, New Jersey, N. Carolina, Ohio, Oklahoma, Pennsylvania, Texas and Virginia may also be considered for remote work.</li>
</ul>
PHYSICAL REQUIREMENTS
<ul>
<li>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions</li></ul> 


If you need assistance with this application, please contact (636) 227-2600. Please do not contact the office directly &ndash; only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.</div>

Organizational Learning & Development Specialist

Ship Calm LLC

<div>Job Description | Marketing Manager 
 
Summary
As a Marketing Manager at ShipCalm, you will play a pivotal role in driving our marketing initiatives and strategies to attract and convert potential clients.
ShipCalm is a leading third-party operations company committed to delivering seamless and innovative logistics solutions to businesses worldwide. Learn more about us at our website: www.shipcalm.com.
Role Accountability &amp; Functions<ul><li>
Manage relationships with third-party agencies.</li><li>
Optimize lead generation.</li><li>
Ensure brand consistency.</li><li>
Key Performance Indicators (KPIs)
<ul><li>Cost Per MQL (Marketing Qualified Lead)</li>
<li>Cost Per SQL (Sales Qualified Lead)</li>
<li>MQL to SQL Conversion Rate</li>
<li>Customer Acquisition Cost</li>
</ul></li></ul>Essential Duties &amp; Responsibilities<ul><li>
Oversee relationships with third-party agencies and service providers, including paid media, SEO, PR, web development, and radio.</li><li>
Enhance the conversion rate of Marketing Qualified Leads (MQLs) to Sales Qualified Leads (SQLs) by improving the quality of MQLs.</li><li>
Collaborate with the growth team to refine ShipCalm's Ideal Customer Profile (ICP) and design marketing campaigns targeting the ICP.</li><li>
Manage the marketing budget to support all initiatives while optimizing the cost per lead.</li><li>
Act as a project manager for various marketing activities, including social media (paid &amp; organic), SEM (paid &amp; organic), email marketing, offline and virtual events, content creation, website management, and more.</li><li>
Research and understand ShipCalm&rsquo;s customer markets and segments.</li><li>
Coordinate tracking, attribution, analytics, and data integrations to support a robust sales and marketing engine</li><li>
Maximize the number of Sales Qualified Leads attributable to marketing activities.</li><li>
Maintain data integrity in all marketing databases.</li><li>
Ensure adherence to brand guidelines for all marketing efforts, including partner initiatives and product-related efforts.</li><li>
Develop collateral to support sales, onboarding, human resources, and leadership teams.</li><li>
Test new marketing initiatives by defining minimum viable test budgets, durations, and success criteria.</li><li>
Maintain ongoing performance metrics for all marketing activities.</li><li>
Report to work in a regular and timely manner.</li></ul>
Knowledge, Skills, and Abilities<ul><li>
Experience level: A minimum of four (4) years of experience in a Marketing Manager position or similar, with experience in the Logistics or Supply Chain industry highly preferred.</li><li>
Education level: A bachelor&rsquo;s degree in Marketing, or equivalent experience, required.</li><li>
Demonstrated success in B2B marketing, preferably with service-based ongoing retainer businesses.</li><li>
Proficiency in HubSpot or related CRM tools.</li><li>
Experience overseeing web development, landing page development, email marketing, social media, video production, and various marketing channels, both technical and non-technical.</li><li>
Strong design sensibility and ability to collaborate with designers, using tools like Photoshop, Illustrator, and Figma.</li><li>
Experience setting up marketing automations and data infrastructure for ongoing marketing operations.</li><li>
Knowledge of account-based marketing strategies.</li><li>
Familiarity with Meta Ads and Google Ads.</li><li>
Ability to prioritize a variety of tasks in a manner that enables timely completion.</li></ul>
Physical, Mental, and Environmental Demands<ul><li>
Working in a seated or standing position up to and exceeding eight (8) hours per day.</li><li>
Using a calculator, mouse, and keyboard and viewing computer screens.</li><li>
Using a telephone or virtual telephone via PC.</li></ul>
Schedule and Location<ul><li>
Schedule: This is a full-time position scheduled to work Monday-Friday, 8am-4pm in either Pacific or Eastern time, subject to change by business demands.</li><li>
Location: This is a remote-based position, but occasional travel may be required. Work must be performed in either California or Indiana.</li></ul>
Compensation<ul><li>
Salary: $75,000/annual to $100,00 annual, depending on experience.</li><li>
Medical, Dental, Vision, 401(k), Life, Accident, EAP, PTO, Holidays, Sick Time</li></ul>
ShipCalm participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See more details https://www.e-verify.gov/.</div>

Marketing Manager

<div>
 We&rsquo;re excited to announce a bold new expansion within the Directive family: the launch of a specialized consultancy focused exclusively on social media advertising. This new venture will offer a distinct identity within our established brand, built to push the boundaries of social media marketing for B2B clients. This agency will be a hub for innovative strategies, helping clients leverage the full power of LinkedIn to reach, engage, and convert their target audiences. If you're ready to be part of something bold and transformational, this is the role for you!
 
 
 
 Job Description:
 
 
 
 We&rsquo;re looking for a creative, curious, and ambitious designer who&rsquo;s excited to make their mark in performance-driven advertising. You&rsquo;ll bring ideas to life across channels like LinkedIn, Meta, YouTube, and TikTok, crafting visuals that stop the scroll and drive results. This role is perfect for someone eager to learn, experiment, and showcase their skills in a fast-paced environment where design directly impacts business outcomes.
 
 
 We&rsquo;re looking for designers who embrace the impact of their work. Working closely with cross-functional teams, you will be responsible for designing, and implementing creative assets to use in A/B tests and other optimization strategies to achieve our clients&rsquo; business objectives. The ideal candidate should have a strong design portfolio, excellent communication and collaboration skills, and the ability to work in an agency environment with exposure to exciting enterprise brands.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Craft compelling design assets such as ad sets and landing pages, that are backed by data to drive improvement of digital marketing KPIs.
 </li>
 <li>
 Produce motion graphics and basic short-form video cutdowns optimized for social media advertising, including LinkedIn, Instagram, and YouTube.
 </li>
 <li>
 Edit existing video assets into high-performing ad units tailored to platform specifications, aspect ratios, and attention spans.
 </li>
 <li>
 Collaborate with the media and content teams to align motion creative with audience insights and campaign goals.
 </li>
 <li>
 Support Abe&rsquo;s own marketing with compelling creative that helps us stand out
 </li>
 <li>
 Maintain brand consistency across all static, motion, and video assets while adapting creatively to different audience segments and platforms.
 </li>
 <li>
 Collaborate with internal teams and client teams to understand business goals, target audience, and additional data points to help with the creation of A/B tests and data driven designs
 </li>
 <li>
 Design and implement A/B tests tests and other experiments using CRO tools such as Optimizely, Unbounce, and/or Crazyegg
 </li>
 <li>
 Conduct user research, usability testing, and heat mapping analysis to gather insights and validate design decisions.
 </li>
 <li>
 Continuously iterate and refine designs based on feedback, data insights, and testing outcome
 </li>
 <li>
 Manage multiple design projects simultaneously while communicating effectively with project management and additional internal stakeholders to provide updates on the status of their projects, respond to feedback, and ensure that their needs are being met.
 </li>
 <li>
 Stay updated on industry trends, best practices, and emerging technologies related to CRO and user experience design.
 
 
 </li>
 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Experience:
 </li>
 <ul>
 <li>
 1-3 years experience in graphic design, with a focus on performance drive creative and CRO
 </li>
 <li>
 1 year experience with motion graphics
 </li>
 </ul>
 <li>
 Expertise in Adobe Creative Suite, including Figma, Photoshop, Illustrator, and/or InDesign
 </li>
 <li>
 Basic video editing and motion graphics experience using Adobe Premiere Pro, After Effects, or similar tools
 </li>
 <li>
 Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
 </li>
 <li>
 Knowledge and execution of performance marketing metrics like A/B Testing, CRO Analytics, Heatmapping, and experience designing for performance-driven campaign
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 🏠 We have a set living wage at Abe; The annual base salary range for this position based in the United States is $70,000- $80,000 USD. This salary range is an estimate, and the actual salary may vary based on Abe's compensation practices, job related skills, and depth of experience.
 </li>
 <li>
 🙏 Medical, dental, vision plans, disability, and life insurance coverage for you and your family that fit your lifestyle
 </li>
 <ul>
 <li>
 Including a 100% employer-paid plan for you and a 50% employer contribution for your dependents
 </li>
 </ul>
 <li>
 Benefits to Support the Whole Person:
 </li>
 <ul>
 <li>
 🧠 Mental - Access to certified therapists through Spring Health, membership to Headspace
 </li>
 <li>
 💪 Physical - Physical therapy through Omada, fertility support through Carrott, thousands of Aaptiv virtual workouts, complimentary One Medical membership for primary and virtual care
 </li>
 <li>
 🛫 Time Off - Unlimited PTO (2-week minimum), Paid Company Holidays, Your Birthday Off, End of Year Recharge (Closed December 24 - January 1), Paid Parental Leave
 </li>
 <li>
 💰 Financial - Traditional and Roth 401(k) with a 3% company match
 </li>
 <li>
 🌟 Bonus - Annual bonus based on tenure, which scales in total amount over time
 
 </li>
 </ul>
 </ul>
 
 Work Environment Requirements
 
 
 
 As a remote-first company, you&rsquo;ll have the ability to work from anywhere in the US, with the option to enjoy our state-of-the-art offices in Irvine, California. For some positions, as posted, we will accommodate global opportunities where we have established businesses, including Canada, the UK, and Australia. For global locations, you must have established and current work authorization and permanently reside in that country.
 
 
 This role has the opportunity to operate 100% virtually from your home office. We primarily collaborate with our colleagues through virtual meetings (Zoom), and Slack. In this role, you will be required to operate a laptop computer (PC or Mac available), computer software platforms, and other office productivity tools as necessary. Due to the nature of this role, you must be able to remain stationary for extended periods, must be able to observe and interpret written and/or verbal communication, must have reliable internet access, and a professional background.
 
 
 To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.
 
 
 If you require reasonable accommodations in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, direct your inquiries to careers@directiveconsulting.com.
 
 
 
 Additional Information
 
 
 
 At Directive, one of our core values is People First. We&rsquo;re committed to fostering a more diverse and inclusive culture in the digital landscape. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
 
 
</div>

Motion & Graphic Designer (Remote US) - Future Opening

HURCO COMPANIES

<div></div><div><div>Hurco Companies, Inc. has an immediate opening for a Technical Specialist. The Technical Specialist will be responsible for providing technical assistance, solving customer service queries, and troubleshooting hardware and software issues for the Hurco and Takumi product line. 
Essential Duties and Responsibilities:<ul><li>
Take ownership of the Customer Experience.</li><li>
Identify and develop action plans to resolve repetitive product problems.</li><li>
Reliably identify replacement part numbers for entire product line.</li><li>
When required, travel to customer facilities to assist Field Service in the diagnosis and repair of Hurco and Takumi products or to train distributors and service engineers on new products and technology.</li><li>
Compile, interpret, and distribute standard instructions, start-up demonstration guides, maintenance, problem diagnosis, and service bulletin information for the installation and repair of Hurco and Takumi products.</li><li>
Responsible for follow up and expediting of orders, including removing parts from machinery for emergent repairs.</li><li>
When assigned, identify, develop, and present Technical Service Training Programs including the creation of visual materials, training aids, and simulation equipment to new and existing Field Service Engineers, distributors, and customers.</li></ul> 
Competencies:<ul><li>
Able to develop a working technical knowledge of all Hurco and Takumi products through provided company training.</li><li>
Ability to communicate effectively in verbal, written and presentation formats.</li><li>
Ability to effectively work with others in a fast paced, customer first team environment.</li><li>
Support, administer and enforce all applicable Company policies.</li></ul> 
Requirements:<ul><li>
Minimum 3 years Fanuc and/or Heidenhain control and PLC experience.</li><li>
3-5 years of machine service experience.</li><li>
Solid proficiency with Microsoft Office, Teams, and Adobe Acrobat.</li><li>
Willingness to travel during the first year for training up to 75% of the time.</li><li>
After the first year, willingness to travel as needed up to 15% of the time.</li></ul></div></div>

Technical Specialist

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