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customer services specialist

software support specialist

Pakistan Single Window (PSW)

<div>
 <ul>
 <li>
 Assist in reviewing and resolving software issues escalated from the L2 support team
 </li>
 <li>
 Work with product development and testing teams to report bugs and suggest improvements based on stakeholder feedback
 </li>
 <li>
 Coordinate with DevOps, Systems, Networks, L2 Support, and Database Administration teams to track and follow up on reported production issues
 </li>
 <li>
 Maintain records of reported issues, root cause analyses, and impacted transactions for documentation and reporting purposes
 </li>
 <li>
 Develop knowledge of PSW software applications and stay updated on new releases
 </li>
 <li>
 Perform tasks assigned by the line manager to enhance software support functions
 </li>
 <li>
 Support the monitoring of production incidents and assist in identifying trends to help prevent future issues
 
 
 </li>
 </ul>
 
 Requirements
 
 
 
 <ul>
 <li>
 Must have higher secondary school certificate (HSC) , along with associate diploma (3 Years) in information technology OR 16 years of education in computer science, computer engineering or equivalent discipline
 </li>
 <li>
 1-2 years of relevant experience
 </li>
 <li>
 Proficient in SQL query writing
 </li>
 <li>
 Experience with reading and analysing logs from various sources, including tools like Serilog and Splunk or similar tools
 </li>
 <li>
 Basic understanding of microservices architecture principles, architectural challenges &amp; logging issues
 </li>
 <li>
 Basic knowledge of Queue services such as RabbitMQ or similar queue management tools
 </li>
 <li>
 Should have familiarity with C# and JavaScript code to recognize fundamental issues
 </li>
 <li>
 Strong communication skills, with the ability to communicate technical information to both technical and non-technical audiences
 </li>
 <li>
 Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues
 </li>
 <li>
 Experience with support tools and technologies, such as ticketing systems, CRM software, and remote support tools
 </li>
 <li>
 Knowledge of software development methodologies and the software development lifecycle
 </li>
 <li>
 Ability to work in a fast-paced, dynamic environment, and adapt to changing priorities and requirements
 </li>
 <li>
 Strong interpersonal skills and problem-solving abilities to work with cross-functional teams
 
 
 </li>
 </ul>
 
 Benefits
 
 
 
 <ul>
 <li>
 Competitive salary
 </li>
 <li>
 Fuel Card
 </li>
 <li>
 Health benefits
 </li>
 <li>
 Professional development opportunities
 </li>
 <li>
 Inclusive work culture &amp; much more
 </li>
 </ul>
</div>

Software Support Engineer II (L3)

Market IQ

Company DescriptionToko builds apps to digitize business operations, so small businesses and entrepreneurs can run and grow their business. We started off as a simple idea to help small business owners manage their credit. Today we work with ~1 million small businesses helping them manage their cash, credit, stock, payroll and ecommerce. We work to provide new ways for small business owners to digitize their operations so they can grow their business and get time with their families.Job Description We are seeking a dedicated and skilled Application Support Specialist to join our team. The ideal candidate will be the first point of contact for our clients, ensuring a high level of customer satisfaction by addressing inquiries, resolving issues, and providing exceptional service across various communication channels.Key Responsibilities:<ul><li>Provide exceptional customer support via phone, email, and group chat.</li><li>Serve as a key liaison between customers and internal teams to facilitate problem resolution.</li><li>Manage and track customer inquiries and issues through a ticketing system, ensuring timely and effective follow-up.</li><li>Document customer interactions and solutions to contribute to a comprehensive knowledge base.</li></ul>Requirements and Qualification:<ul><li>Experience with Retail and/or Restaurant Point of Sale (POS) solutions.</li><li>Basic knowledge of hardware and network troubleshooting.</li><li>A Bachelor's degree in IT field or an equivalent professional qualification.</li><li>Proficiency in using a ticketing system (e.g., HubSpot, Jira etc).</li><li>Excellent communication skills, both written and verbal.</li></ul>Job Type: Full-timePay: Rs40,000.00 - Rs60,000.00 per monthWork Location: In person

Application Support Specialist

Eurosoft Tech Pvt Ltd

Job Description (but not limited to)<ul><li>Remote technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Required Experience:<ul><li>Software knowledge / Software Support.</li><li>Prior experience in a support position will be a plus.</li><li>The candidate must also possess better-than-average spoken and written English communication skills.</li><li>Must have an extrovert personality.</li><li>Good Analytical and Creative thinking skills.</li><li>Good Interpersonal and Motivational skills</li><li>Knowledge of Voice over IP will be a plus.</li></ul>Required Education:<ul><li>Computer science graduation (Mandatory)</li></ul>Highly Preferred Technical Skills:<ul><li>Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.</li></ul>Job Industry:<ul><li>Software/IT industry</li></ul>Other Benefits:<ul><li>Health Insurance</li><li>Annual Leaves</li></ul>Pay: Rs80,000.00 - Rs150,000.00 per monthJob Type: Full-timeWork Location: In person

Technical Support Consultant (Inbound calls - UK & USA)

Cloud Genny

Job post summaryJob description:Job Description (but not limited to)<ul><li>Remote technical troubleshooting.</li><li>Support tickets handling.</li><li>Provide support to customers in the UK (mostly), US, Canada &amp; Australia.</li><li>Handle customer queries and provide the necessary guidance and help via call/emails and perform installations or help/train customers on software.</li><li>Liaison with the Product Development team for any issues.</li><li>Troubleshooting system and diagnosing and solving hardware or software faults.</li><li>Help prospects in resolving their issues.</li></ul>Required Experience:<ul><li>Software knowledge / Software Support.</li><li>Prior experience in a support position will be a plus.</li><li>The candidate must also possess better-than-average spoken and written English communication skills.</li><li>Must have an extrovert personality.</li><li>Good Analytical and Creative thinking skills.</li><li>Good Interpersonal and Motivational skills</li><li>Knowledge of Voice over IP will be a plus.</li></ul>Required Education:<ul><li>Computer science graduation (Mandatory)</li></ul>Highly Preferred Technical Skills:<ul><li>Knowledge about the Networks / Databases, GPRS, GPS, and VOIP.</li></ul>Job Industry:<ul><li>Software/IT industry</li></ul>Other Benefits:<ul><li>Health Insurance</li><li>Annual Leaves</li></ul>Pay: Rs80,000.00 - Rs150,000.00 per monthJob Type: Full-timeWork Location: In personJob Type: Full-timePay: Rs80,000.00 - Rs120,000.00 per monthApplication Question(s):<ul><li>Do you have educational background in Computer Science?</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Technical Support: 1 year (Preferred)</li></ul>Work Location: In person

Technical Support Consultant (UK & USA)

Pakistan Single Window

<div><ul><li>Assist in reviewing and resolving software issues escalated from the L2 support team.</li>
<li>Work with product development and testing teams to report bugs and suggest improvements based on stakeholder feedback.</li>
<li>Coordinate with DevOps, Systems, Networks, L2 Support, and Database Administration teams to track and follow up on reported production issues.</li>
<li>Maintain records of reported issues, root cause analyses, and impacted transactions for documentation and reporting purposes.</li>
<li>Develop knowledge of PSW software applications and stay updated on new releases.</li>
<li>Perform tasks assigned by the line manager to enhance software support functions.</li>
<li>Support the monitoring of production incidents and assist in identifying trends to help prevent future issues.</li>
</ul>Requirements<ul>
<li>Must have higher secondary school certificate (HSC) , along with associate diploma (3 Years) in information technology OR 16 years of education in computer science, computer engineering or equivalent discipline.</li>
<li>1-2 years of relevant experience.</li>
<li>Proficient in SQL query writing.</li>
<li>Experience with reading and analysing logs from various sources, including tools like Serilog and Splunk or similar tools.</li>
<li>Basic understanding of microservices architecture principles, architectural challenges &amp; logging issues.</li>
<li>Basic knowledge of Queue services such as RabbitMQ or similar queue management tools.</li>
<li>Should have familiarity with C# and JavaScript code to recognize fundamental issues.</li>
<li>Strong communication skills, with the ability to communicate technical information to both technical and non-technical audiences.</li>
<li>Strong analytical and problem-solving skills, with the ability to identify and resolve complex technical issues.</li>
<li>Experience with support tools and technologies, such as ticketing systems, CRM software, and remote support tools.</li>
<li>Knowledge of software development methodologies and the software development lifecycle.</li>
<li>Ability to work in a fast-paced, dynamic environment, and adapt to changing priorities and requirements.</li>
<li>Strong interpersonal skills and problem-solving abilities to work with cross-functional teams.</li>
</ul>Benefits<ul>
<li>Competitive salary</li>
<li>Fuel Card</li>
<li>Health benefits</li>
<li>Professional development opportunities</li>
<li>Inclusive work culture &amp; much more</li></ul></div>

Climax Software Solutions

We Need More Brains on the Line! Can you explain tech to non-techies without breaking a sweat? Do you love turning confusion into clarity and problems into &ldquo;no big deal&rdquo;? Then we already like you.Office Automation Services is looking for a Software Support Executive who can support our clients through ERP-related challenges with smarts, patience, and maybe a good joke or two.What You&rsquo;ll Bring:<ul><li>Excellent English &mdash; both spoken and written (bonus points for clarity and empathy)</li><li>A Bachelor&rsquo;s degree in Computer Science, IT, or a related field</li><li>2+ years of experience in ERP support &amp; implementation</li><li>A knack for solving problems fast &mdash; like Ctrl + Z fast</li><li>Friendly, approachable, and passionate about making tech feel simple</li></ul>What You&rsquo;ll Do:<ul><li>Be the first line of support for ERP queries &mdash; and the best one</li><li>Troubleshoot bugs, glitches, and &ldquo;why-is-this-happening&rdquo; moments</li><li>Train users (and maybe even teammates) on ERP features &amp; best practices</li><li>Translate tech-speak into plain English like a pro</li><li>Turn frustration into confidence with your support and smarts</li></ul>Why This Role Rocks:This isn&rsquo;t just another support gig. It&rsquo;s your chance to be the brain behind smoother operations, happier users, and successful ERP rollouts. If you love helping people and making technology work for them (not the other way around), we want you on our team.Apply Now Let your talent shine where it truly matters.Job Type: Full-timePay: Rs60,000.00 - Rs80,000.00 per monthAbility to commute/relocate:<ul><li>Karachi: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Work Location: In person

Customer Support Executive (Day-Shift)

AGILE HR

Job Title: Sales Operation SpecialistWorking Hours: 10:30 AM &ndash; 8:00 PM (Sunday Off)Key Responsibilities:<ul><li>Manage and streamline daily sales operations and processes.</li><li>Maintain and update sales databases, CRM systems, and records accurately.</li><li>Generate regular sales reports, analyze trends, and provide actionable insights to management.</li><li>Coordinate with production, logistics, and finance teams to ensure timely order fulfillment.</li><li>Assist the sales team with quotations, order processing, and documentation.</li><li>Monitor sales KPIs and suggest process improvements for efficiency and effectiveness.</li><li>Handle customer inquiries and support the resolution of operational issues.</li><li>Ensure compliance with company policies and standard operating procedures.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Business Administration, Management, or a related field.</li><li>Minimum 2 years of experience in sales operations, preferably in the Auto &amp; Spare Parts industry.</li><li>Proficiency in MS Office (Excel, Word, PowerPoint) and CRM software.</li><li>Strong analytical, organizational, and problem-solving skills.</li><li>Excellent communication and interpersonal skills.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li><li>Attention to detail and commitment to delivering high-quality work.</li></ul>Job Type: Full-timePay: Rs80,000.00 - Rs100,000.00 per monthExperience:<ul><li>Sales Operartions: 2 years (Required)</li></ul>Work Location: In person

Sales Operation Specialist

Explore 1336+ Software support specialist in Karachi this September. Find roles across top companies and apply now to boost your career.

1336 software support specialist jobs IN Karachi

Software Support Engineer II (L3)

Application Support Specialist

Technical Support Consultant (Inbound calls - UK & USA)

Technical Support Consultant (UK & USA)

Software Support Engineer II (L3)

Customer Support Executive (Day-Shift)

Sales Operation Specialist