customer support specialist Jobs in Lahore

customer support specialist

software support consultant Jobs in Lahore

software support consultant

helpdesk support specialist/junior systems administrator Jobs in Lahore

helpdesk support specialist/junior systems administrator

it support officer

associate it support / it engineer Jobs in Lahore

associate it support / it engineer

software support technician

Gosafe System Pvt. Ltd.

<ul><li>We are looking for a Technical Support Engineer for vehicle tracking system to provide enterprise-level assistance to our customers (Tracking companies).</li><li>Taking ownership of customer issues reported and seeing problems through to resolution.</li><li>Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.</li><li>Resolve software and hardware problems and help our customers install applications and programs.</li><li>Resolving issues using remote desktop connections to provide immediate support.</li><li>Diagnose and troubleshoot technical issues, including account setup.</li><li>Ask customers targeted questions to quickly understand the root of the problem.</li><li>Talk clients through a series of actions, either via phone, email or chat, until they&rsquo;ve solved a technical issue.</li><li>Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)</li><li>Provide prompt and accurate feedback to customers.</li><li>Refer to internal database or external resources to provide accurate tech solutions.</li><li>Ensure all issues are properly logged.</li><li>Prioritize and manage several open issues at one time.</li><li>Follow up with clients to ensure their IT systems are fully functional after troubleshooting.</li><li>Prepare accurate and timely reports.</li></ul><p><b>Requirements:</b></p><ul><li>Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role</li><li>Hands-on experience with tracking software and tracking devices will be a plus</li><li>Good understanding of computer systems, mobile devices and other tech products</li><li>Ability to diagnose and troubleshoot basic technical issues</li><li>Familiarity with remote desktop applications</li><li>Excellent problem-solving and communication skills</li><li>Ability to provide step-by-step technical help, both written and verbal</li><li>BS degree in Information Technology, Computer Science or relevant field</li></ul><p>Job Type: Full-time</p><p>Pay: Rs40,000.00 - Rs45,000.00 per month</p><p>Work Location: In person</p>

Software Support Officer-IT

Safoora Publication

<p>Required IT Professional for Software Support Team</p><p>Minimum Education</p><ul><li>BS(IT), MS(IT) From any prestigious UNIVERSITY</li><li>minimum 2 to 3 years of relevant experience from any reputable organization.</li><li>Preferably Educational chains</li><li>Software support experience.</li><li>Hands on experience of IT hardware would be plus.</li></ul><p>For IT department of Unique Group of Institutions Head office at 106-A, New Muslim Town Main Wahdat Road Lahore.</p><p>Job Type: Full-time</p><p>Work Location: In person</p>

IT Software support

Contour Software

<div>
 <strong>
  About Contour
  <br/>
  <br/>
 </strong>
 Contour Software has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.
 <br/>
 <br/>
 As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.
 <br/>
 <br/>
 What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!
 <br/>
 <br/>
 <strong>
  The Division
  <br/>
  <br/>
 </strong>
 Shoplogix is a fast-growing and highly innovative organization focused on delivering smart, cloud-based, software solutions that improve operational performance for manufacturers worldwide. We have customers in 32 countries and direct representation in 11 countries. Shoplogix is an autonomous company under Constellation Software, the largest software group and the most successful technology stock in Canada over the last 10 years [TSX:CSU]. Shoplogix is in a unique position as it has the long-term and full backing of Constellation Software including access to their best practices and career opportunities. At the same time, Shoplogix has a highly entrepreneurial and dynamic culture given it operates as a fully autonomous company.
 <br/>
 <br/>
 We have very ambitious growth targets and we have only begun to scratch the surface of our addressable market. We need your help to create something very special &ndash; a world-class global Smart Factory Software Platform company in manufacturing. The manufacturing industry is undergoing a digital transformation and trends like IIoT, AI and Industry 4.0 plays right into our offering. Our ambition is to create a Smart Manufacturing vertical through organic growth but also through acquisitions. We value curiosity, drive, transparency and engagement. Our head office is located in the beautiful town of Oakville and we are moving to brand new offices (in Oakville) at the beginning of 2020.
 <br/>
 <br/>
 <strong>
  Product Description
  <br/>
  <br/>
 </strong>
 Shoplogix is an advanced IoT software platform that increases efficiency, boosts productivity and improves performance in manufacturing. We offer an innovative web-based solution that transforms the way we see, analyze and interpret data to drive machine and process efficiency on the plant-floor. Our cloud-based performance management solution delivers real-time visual tracking and analysis of production and automatically highlights the opportunity cost of downtime in a highly visual and intuitive reporting interface. Shoplogix integrates data visualization with powerful analytics to expose hidden losses, eliminate waste and accelerate continuous improvement and operational excellence.
 <br/>
 <br/>
 <strong>
  Division Profile:
 </strong>
 <strong>
  https://shoplogix.com/
  <br/>
  <br/>
 </strong>
 <strong>
  The Position
  <br/>
  <br/>
 </strong>
 We are looking for a
 <strong>
  Software Support
 </strong>
 <strong>
  Consultant (L2)
 </strong>
 in our Lahore Office that is career oriented, passionate and hard working. This candidate should be a highly motivated team player with excellent verbal and written communication skills while being highly organized. This position is responsible for providing support/training and assist with technical issues on all products and ensuring a professional and positive user experience.
 <br/>
 <br/>
 <strong>
  Duties And Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Support and troubleshoot software and hardware issues/questions via telephone, email and/or live chat
  </li>
  <li>
   Document, track and monitor calls and problems to ensure timely resolution
  </li>
  <li>
   Create and monitor the Tickets to ensure all service requests are being managed effectively
  </li>
  <li>
   Communicate with rest of the team to discuss the problems and find the best solution
  </li>
  <li>
   Apply analytical/communication/problem-solving skills to identify/resolve/document customer reported issues
  </li>
  <li>
   Research solutions to new problems/issues with company products and services
  </li>
  <li>
   Notify development of suspected bugs, research software for root cause, submit for code changes and confirm resolution through pre-release testing
  </li>
  <li>
   Evaluate/champion the priority of customer reported issue internally to Client
  </li>
  <li>
   Analyze business system database to ascertain data damage or inconsistency. Plan and execute corrections, ensuring customer data integrity and minimize Client liability
  </li>
  <li>
   Track and provide timely resolution status to customer and manager, escalating as needed
  </li>
  <li>
   Attend offered training at the time or through recorded webinars
  </li>
  <li>
   Use JIRA to record development requests
  </li>
  <li>
   Creation of useful Knowledge Base articles as measured by usage, customer feedback
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Qualifications And Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum of 2+ year s experience supporting applications/products
  </li>
  <li>
   Typically requires an AA degree in technical field or equivalent experience and 5 or more years of technical support experience in related field.
  </li>
  <li>
   Must be enthusiastic and energetic with outstanding command of English (verbal and written).
  </li>
  <li>
   Neutral to American accent would be favorable.
  </li>
  <li>
   Previous experience and superior customer/helpdesk service skills.
  </li>
  <li>
   Strong multi-tasking and organizational skills with ability to meet deadlines.
  </li>
  <li>
   Strong written/verbal communication skills: Comfortable with providing support via Phone, Zoom and Email
  </li>
  <li>
   Proficiency/Aptitude in software and operating system troubleshooting techniques/methodologies
  </li>
  <li>
   Strong technical aptitude; analytical and critical thinking skills
  </li>
  <li>
   Experience in supporting ERP/business applications/accounting applications would be considered an asset
  </li>
  <li>
   Basic coding knowledge will be considered an asset
  </li>
  <li>
   Experience working for Manufacturing companies will be an asset
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Timings:
 </strong>
 9:00 AM to 06:00 PM CET Central EU Time ( 1 PM to 10 PM Pakistan Time)
 <br/>
 <br/>
 <strong>
  Exciting Benefits We Offer
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Market-leading Salary
  </li>
  <li>
   Medical Coverage &ndash; Self &amp; Dependents
  </li>
  <li>
   Parents Medical Coverage
  </li>
  <li>
   Provident Fund
  </li>
  <li>
   Employee Performance-based bonuses
  </li>
  <li>
   Home Internet Subsidy
  </li>
  <li>
   Conveyance Allowance
  </li>
  <li>
   Profit Sharing Plan [Tenured Employees Only]
  </li>
  <li>
   Life Benefit
  </li>
  <li>
   Child Care Facility
  </li>
  <li>
   Company Provided Lunch/Dinner
  </li>
  <li>
   Professional Development Budget
  </li>
  <li>
   Recreational area for in-house games
  </li>
  <li>
   Sporadic On-shore training opportunities
  </li>
  <li>
   Friendly work environment
  </li>
  <li>
   Leave Encashment
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  <em>
   Disclaimer:
  </em>
 </strong>
 <em>
  At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.
  <br/>
  <br/>
 </em>
 <em>
  In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.
 </em>
</div>


Software Support Consultant

<div><div>About Contour</div><div></div><div><div>
Contour Software</div> has grown from a dozen people to over 2,000 staff across 3 cities, in less than 14 years.</div><div><br>
As a subsidiary of Constellation Software Inc., we are proud to be part of a global enterprise software conglomerate that has grown to become one of the top 10 software companies in the world, with employees and customers in 100+ countries. With a broad-based and ever-growing portfolio of market-leading, vertical-market enterprise solutions covering more than 100 industry domains in predominantly mature markets, CSI's recipe creates the perfect environment for professionals to build fulfilling, long-term careers.</div><div><br>
What started as an R&amp;D &amp; Accounting back-office, has progressed into a full-service Global Centre serving all functions and departments, at the divisional as well as operating group/corporate level. Today Contour employees, located in Karachi, Lahore &amp; Islamabad, are serving CSI divisions located in time zones spanning the globe, from Sydney to Vancouver. With the global growth of Constellation as the wind in our sails, we are only just getting started!</div><div></div><div>
The Division:<br>
Shoplogix is a fast-growing and highly innovative organization focused on delivering smart, cloud-based, software solutions that improve operational performance for manufacturers worldwide. We have customers in 32 countries and direct representation in 11 countries. Shoplogix is an autonomous company under Constellation Software, the largest software group and the most successful technology stock in Canada over the last 10 years [TSX:CSU]. Shoplogix is in a unique position as it has the long-term and full backing of Constellation Software including access to their best practices and career opportunities. At the same time, Shoplogix has a highly entrepreneurial and dynamic culture given it operates as a fully autonomous company.</div><div><br>
We have very ambitious growth targets and we have only begun to scratch the surface of our addressable market. We need your help to create something very special &ndash; a world-class global Smart Factory Software Platform company in manufacturing. The manufacturing industry is undergoing a digital transformation and trends like IIoT, AI and Industry 4.0 plays right into our offering. Our ambition is to create a Smart Manufacturing vertical through organic growth but also through acquisitions. We value curiosity, drive, transparency and engagement. Our head office is located in the beautiful town of Oakville and we are moving to brand new offices (in Oakville) at the beginning of 2020.</div><div>
Product Description<br>
Shoplogix is an advanced IoT software platform that increases efficiency, boosts productivity and improves performance in manufacturing. We offer an innovative web-based solution that transforms the way we see, analyze and interpret data to drive machine and process efficiency on the plant-floor. Our cloud-based performance management solution delivers real-time visual tracking and analysis of production and automatically highlights the opportunity cost of downtime in a highly visual and intuitive reporting interface. Shoplogix integrates data visualization with powerful analytics to expose hidden losses, eliminate waste and accelerate continuous improvement and operational excellence.</div><div></div><div>
Division Profile: https://shoplogix.com/<br>
<br>
The Position:<br>
We are looking for a Software Support Consultant (L2) in our Lahore Office that is career oriented, passionate and hard working. This candidate should be a highly motivated team player with excellent verbal and written communication skills while being highly organized. This position is responsible for providing support/training and assist with technical issues on all products and ensuring a professional and positive user experience.<br>
<br>
Duties And Responsibilities</div><ul><li>
Support and troubleshoot software and hardware issues/questions via telephone, email and/or live chat</li><li>
 Document, track and monitor calls and problems to ensure timely resolution</li><li>
 Create and monitor the Tickets to ensure all service requests are being managed effectively</li><li>
 Communicate with rest of the team to discuss the problems and find the best solution</li><li>
 Apply analytical/communication/problem-solving skills to identify/resolve/document customer reported issues</li><li>
 Research solutions to new problems/issues with company products and services</li><li>
 Notify development of suspected bugs, research software for root cause, submit for code changes and confirm resolution through pre-release testing</li><li>
 Evaluate/champion the priority of customer reported issue internally to Client</li><li>
 Analyze business system database to ascertain data damage or inconsistency. Plan and execute corrections, ensuring customer data integrity and minimize Client liability</li><li>
 Track and provide timely resolution status to customer and manager, escalating as needed</li><li>
 Attend offered training at the time or through recorded webinars</li><li>
 Use JIRA to record development requests</li><li>
 Creation of useful Knowledge Base articles as measured by usage, customer feedback</li></ul><div></div><div>
Required Qualifications And Skills</div><ul><li>
 Minimum of 2+ year s experience supporting applications/products</li><li>
 Typically requires an AA degree in technical field or equivalent experience and 5 or more years of technical support experience in related field.</li><li>
 Must be enthusiastic and energetic with outstanding command of English (verbal and written).</li><li>
 Neutral to American accent would be favorable.</li><li>
 Previous experience and superior customer/helpdesk service skills.</li><li>
 Strong multi-tasking and organizational skills with ability to meet deadlines.</li><li>
 Strong written/verbal communication skills: Comfortable with providing support via Phone, Zoom and Email</li><li>
 Proficiency/Aptitude in software and operating system troubleshooting techniques/methodologies</li><li>
 Strong technical aptitude; analytical and critical thinking skills</li><li>
 Experience in supporting ERP/business applications/accounting applications would be considered an asset</li><li>
 Basic coding knowledge will be considered an asset</li><li>
 Experience working for Manufacturing companies will be an asset</li></ul><div><br>
Work Timings: 9:00 AM to 06:00 PM CET Central EU Time ( 1 PM to 10 PM Pakistan Time)</div><div>
Exciting Benefits we offer:</div><ul><li><div>
Market-leading Salary</div></li><li><div>
Medical Coverage &ndash; Self &amp; Dependents</div></li><li><div>
Parents Medical Coverage</div></li><li><div>
Provident Fund</div></li><li><div>
Employee Performance-based bonuses</div></li><li><div>
Home Internet Subsidy</div></li><li><div>
Conveyance Allowance</div></li><li><div>
Profit Sharing Plan [Tenured Employees Only]</div></li><li><div>
Life Benefit</div></li><li><div>
Child Care Facility</div></li><li><div>
Company Provided Lunch/Dinner</div></li><li><div>
Professional Development Budget</div></li><li><div>
Recreational area for in-house games</div></li><li><div>
Sporadic On-shore training opportunities</div></li><li><div>
Friendly work environment</div></li><li><div>
Leave Encashment</div></li></ul><div></div><div><i>
Disclaimer:</i><i> At Contour, we attribute our success to the unique contributions of our diverse staff. We&rsquo;re committed to fostering a culture of respect that thrives on the varied perspectives and experiences of all individuals we recruit, employ, promote, and compensate. Since day one, we&rsquo;ve adhered to a policy that champions a work environment honoring the worth and dignity of each person while being free from all forms of employment discrimination.</i></div><div></div><div><i>
In our continuous effort to promote inclusivity, we extend our commitment to individuals with special needs by providing reasonable accommodations. We actively encourage qualified individuals with special needs to apply for the various openings within our company. Should you require assistance in completing the application process or have any inquiries regarding special facilities, please do not hesitate to contact our HR team. Your unique talents and abilities are welcomed and valued here.</i></div></div><div></div>

Fast Services Corporation

<p><b>Requirements </b></p><ul><li>Software deployment.</li><li>Software training at the client-side.</li><li>Understand client requirements and the ability to convey to developers.</li><li>Handling of support issues at client via telephonic or online or onsite.</li><li>Understanding of ERP operations in Restaurant, Supermarket, Fashion Retail and supply chain management</li><li>Ability to work in pressure.</li><li>Can do attitude.</li><li>Own conveyance.</li></ul><p>Job Type: Full-time</p><p>Pay: From Rs40,000.00 per month</p><p>Work Location: In person</p>

Software Support Officer

Q Tech Solutions

<p><b>Job Description: Electrical/ Instrument Technician (1&ndash;3 Years Experience)</b></p><p><b>Position Title:</b> Electrical/Instrument Technician</p><p>We are seeking a dedicated and technically competent Electrician/Instrument Technician with 1 to 3 years of hands-on experience in <b>Power Factor Improvement Systems (PFI/APF/SVG)</b>, and general electrical installation and troubleshooting. The candidate should also possess basic exposure to <b>industrial instrumentation and control systems</b>.</p><p>The selected Technician will be responsible for the installation, testing, commissioning, maintenance, and technical support of various electrical and power quality equipment at customer sites.</p><p><b>Qualifications</b></p><ul><li><b>DAE Electrical</b></li><li>1&ndash;3 years of relevant experience in industrial electrical systems</li></ul><p>Job Type: Full-time</p><p>Pay: Rs25,000.00 - Rs40,000.00 per month</p><p>Work Location: In person</p>

Instrument/Electrical Technician

Explore 2009+ Software support technician in Lahore this December. Find roles across top companies and apply now to boost your career.

2009 software support technician jobs IN Lahore

Software Support Officer-IT

IT Software support

Software Support Consultant

Software Support Consultant

Software Support Consultant

Software Support Officer

Instrument/Electrical Technician