spa operations supervisor

IZIL Beauty

<p>Job Title: Spa Supervisor</p><p>Department: Spa &amp; Retail Store</p><p>Reports To: Store &amp; Spa Manager</p><p>Role Overview</p><p>The Spa Supervisor plays a crucial leadership role, ensuring the smooth daily operations of the spa</p><p>while delivering exceptional customer service. This position involves supervising spa therapists, front-</p><p>of-house staff, spa receptionists, and attendants. The Spa Supervisor acts as the key link between</p><p>therapists and the spa manager and is responsible for maintaining high standards of treatments,</p><p>training staff, and optimizing spa profitability.</p><p>Key Responsibilities</p><p>Operational Management</p><p> Develop and enforce Spa Standard Operating Procedures (SOPs) to maintain high-quality</p><p>service.</p><p> Oversee spa treatments, ensuring they comply with company standards and legislation.</p><p> Assist in payroll duties, attendance tracking, and scheduling staff shifts.</p><p> Manage bookings, payments, and consultation processes to enhance the guest experience.</p><p> Assist the Spa Manager in stock control, including weekly and monthly inventory checks.</p><p> Monitor spa equipment and materials, ensuring proper use and maintenance.</p><p> Handle store-related tasks as required, ensuring seamless coordination with inventory and</p><p>product management.</p><p>Guest Experience &amp; Customer Relations</p><p> Ensure guests receive a high standard of service, addressing inquiries and concerns</p><p>professionally.</p><p> Handle customer feedback efficiently, escalating issues where necessary to improve products</p><p>and services.</p><p> Train and mentor staff to provide an exceptional guest experience.</p><p> Promote spa services and products to enhance sales and client engagement.</p><p>Spa Supervisor</p><p>Staff Training &amp; Development</p><p> Plan, coordinate, and supervise training for all spa staff, ensuring they are proficient in various</p><p>treatments.</p><p> Provide product knowledge training and follow-up to ensure staff confidence in promoting</p><p>spa products.</p><p> Lead by example and foster a positive work environment for staff development.</p><p> Establish and maintain effective employee relations to promote teamwork and efficiency.</p><p>Health, Safety &amp; Compliance</p><p> Ensure compliance with spa security, fire, health, and safety regulations.</p><p> Monitor cleanliness and hygiene standards across all spa areas.</p><p> Oversee the proper sanitization of equipment and treatment rooms.</p><p>Qualifications &amp; Experience</p><p>Education &amp; Certifications</p><p> Diploma or certification in massage therapy, body treatments, or beauty therapy from a</p><p>recognized institute.</p><p> CIDESCO/CIDTAC or equivalent qualification in spa supervision.</p><p> A management course in team leadership and customer service is a plus.</p><p>Skills &amp; Competencies</p><p> Strong leadership and communication skills.</p><p> Minimum of 3 years of supervisory experience in the spa industry.</p><p> Hands-on experience in managing day-to-day spa operations.</p><p> Knowledge of spa treatments, retail sales, and product promotions.</p><p> Proficient in computer operations for booking systems and inventory management.</p><p> Ability to work independently and as part of a team.</p><p> Strong problem-solving and decision-making skills.</p><p>Spa Supervisor</p><p>Personal Attributes</p><p> Positive Attitude: Maintains an approachable and professional demeanor.</p><p> Customer-Focused: Passion for providing a luxury guest experience.</p><p> Adaptability: Flexible to handle different work situations and responsibilities.</p><p> Professionalism: High grooming and presentation standards.</p><p> Time Management: Ability to multitask and prioritize responsibilities effectively.</p><p> Self-Motivated: Works proactively with minimal supervision.</p><p>Why Join Us?</p><p>As a Spa Supervisor, you will be a key contributor to the success of our spa, ensuring smooth</p><p>operations and an exceptional guest experience. This role offers opportunities for professional growth</p><p>and leadership development in a dynamic spa environment.</p><p>This job description outlines the key responsibilities and expectations for the Spa Supervisor role.</p><p>Additional duties may be assigned based on business needs.</p><p>Job Type: Full-time</p><p>Pay: AED7,500.00 per month</p>

Spa Supervisor -Female

NASSI BEAUTY SALON

<p><b>Job Summary</b></p><p>We are seeking a strong, hands-on <b>SPA Supervisor</b> to lead, manage, and fully control the SPA department, with a primary focus on <b>Slimming, Body, and Facial treatments</b>.</p><p>The SPA Supervisor holds full responsibility for <b>service quality, treatment standards, staff performance, client consultations, sales support, and continuous training</b>, ensuring <b>one unified and consistent SPA standard</b> across all therapists.</p><p><b>Key Responsibilities</b></p><p>1. SPA Operations &amp; Quality Control</p><ul><li>Supervise daily operations of the SPA department (Body, Facial, and Slimming services).</li><li>Ensure all treatments are delivered strictly according to <b>approved protocols, hygiene standards, and treatment guidelines</b>.</li><li>Maintain <b>one unified SPA standard</b> across all therapists in:</li><li>Treatment techniques</li><li>Timing and sequencing</li><li>Hygiene and safety</li><li>Client experience and professionalism</li></ul><p>2. Slimming, Body &amp; Facial Treatments (Technical Expertise)</p><ul><li>Perform, supervise, and control both <b>manual and machine-based treatments</b>, including but not limited to:</li></ul><p><b>EMS, RF, LPG, G5, Pressotherapy, Cryo, Wood Therapy (Madero), Body Contouring, Facials, and Manual Massages</b>.</p><ul><li>Ensure the <b>correct, safe, and effective use</b> of all SPA machines and equipment.</li><li>Monitor treatment outcomes and correct any technical or procedural deviations immediately.</li></ul><p>3. Team Leadership, Discipline &amp; Control</p><ul><li>Lead, organize, and control the SPA team on a daily basis.</li><li>Enforce <b>discipline, professionalism, schedules, hygiene, and appearance standards</b>.</li><li>Monitor staff performance closely and <b>correct behavior or technique immediately</b> when standards are not met.</li><li>Ensure therapists adhere to company policies and SPA regulations at all times.</li></ul><p>4. Training, Coaching &amp; Standardization</p><ul><li>Plan and conduct <b>regular training sessions</b> to ensure full consistency across the SPA team.</li><li>Train staff on:</li><li>Treatment techniques</li><li>Machine usage</li><li>Hygiene and safety standards</li><li>Client consultation and handling</li><li>Ensure <b>all therapists follow the same approved protocols without exception</b>.</li><li>Train new staff and provide refresher training for existing staff as needed.</li><li>Evaluate staff skills continuously and provide <b>corrective training</b> where gaps are identified.</li><li>Update the team on <b>new treatments, machines, protocols, or changes in SPA standards</b>.</li></ul><p>5. Client Consultation &amp; Sales Support</p><ul><li>Conduct professional consultations for <b>body, facial, and slimming treatments</b>.</li><li>Recommend appropriate treatment plans, programs, and packages based on client needs.</li><li>Actively support and contribute to <b>SPA sales targets and revenue growth</b> through professional consultation and service quality.</li></ul><p>6. Coordination &amp; Reporting</p><ul><li>Coordinate closely with management regarding:</li><li>Staff performance</li><li>Training progress and outcomes</li><li>SPA quality and standards</li><li>Report operational issues, improvement opportunities, and training needs in a clear and timely manner.</li></ul><p><b>Qualifications &amp; Requirements</b></p><ul><li>Proven experience as a <b>SPA Supervisor or Senior SPA Therapist</b>.</li><li>Strong <b>hands-on experience</b> with SPA, slimming, and body contouring machines.</li><li>Solid technical knowledge of both <b>manual and machine-based treatments</b>, including:</li></ul><p><b>EMS, RF, LPG, G5, Pressotherapy, Cryo, Wood Therapy (Madero)</b>.</p><ul><li>Proven experience in <b>training, coaching, and supervising SPA staff</b>.</li><li>Strong leadership, organizational, and communication skills.</li><li>Fluent in <b>English</b> (Arabic is a strong advantage).</li></ul><p>Job Type: Full-time</p><p>Pay: QAR6,000.00 - QAR8,000.00 per month</p><p>Application Question(s):</p><ul><li>Which SPA machines have you personally worked with?</li><li>What is your experience in supervising or leading a SPA team?</li><li>Expected Salary?</li></ul><p>Experience:</p><ul><li>supervising or leading a SPA team: 3 years (Preferred)</li></ul><p>Language:</p><ul><li>Arabic (Preferred)</li><li>English (Preferred)</li></ul><p>Location:</p><ul><li>Doha (Required)</li></ul>

SPA Supervisor (Women Slimming, Body & Face)

Raffles

<div><b>Company Description</b><p><b><br>
Raffles &amp; Fairmont Red Sea</b>, positioned in the Kingdom&rsquo;s groundbreaking Red Sea Project, will provide visitors access to a nature-focused resort. With 361 rooms, eleven distinct dining concepts, including overwater restaurants with views of the Red Sea and the mangroves, and a spa. The resort will be situated next to an 18 hole championship golf course, reflecting Fairmont&rsquo;s association as a world class golf destination. It will set new standards in sustainable development, positioned on 200km of untouched coastline, an archipelago of more than 90 unspoiled islands, dormant volcanoes, rich marine habitat, and ancient archaeological sites.</p><b><br>
Job Description</b><p><br>
Raffles The Red Sea is seeking a professional and customer-focused Spa Supervisor to join our luxury resort in Umluj, Saudi Arabia. As the Spa Supervisor, you will be responsible for overseeing the daily operations of our world-class spa facility, ensuring exceptional guest experiences, and leading a team of skilled spa professionals.</p><ul><li>
Manage and coordinate all aspects of spa operations, including treatments, scheduling, and inventory</li><li>
Lead, train, and motivate a team of spa therapists and support staff to deliver outstanding service</li><li>
Ensure compliance with health and safety regulations and maintain the highest standards of hygiene</li><li>
Develop and implement strategies to enhance guest satisfaction and increase spa revenue</li><li>
Monitor and maintain the quality of spa treatments and services</li><li>
Manage inventory levels and coordinate with suppliers for product replenishment</li><li>
Handle guest inquiries, feedback, and concerns in a professional and timely manner</li><li>
Prepare and analyze financial reports, including budgets and forecasts</li><li>
Stay updated on industry trends and introduce innovative spa treatments and services</li><li>
Collaborate with other departments to create integrated wellness experiences for guests</li></ul><br>
<b>
Qualifications</b><br>
<ul><li>
3-5 years of experience in spa operations, with a proven track record in a supervisory role</li><li>
Strong leadership skills with the ability to train, motivate, and manage a diverse team</li><li>
Excellent customer service skills and a passion for delivering exceptional guest experiences</li><li>
Proficiency in spa operations management, including scheduling and inventory control</li><li>
In-depth knowledge of spa treatments, products, and current wellness trends</li><li>
Experience in budgeting, financial reporting, and revenue management</li><li>
Familiarity with health and safety regulations in the spa industry</li><li>
Strong organizational and multitasking abilities</li><li>
Excellent communication and interpersonal skills</li><li>
Bachelor's degree in Hospitality Management or a related field (preferred)</li><li>
Relevant spa or beauty therapy certifications</li><li>
Experience in the luxury hospitality industry is highly desirable</li><li>
Ability to work flexible hours, including weekends and holidays</li><li>
Proficiency in English; knowledge of Arabic is a plus</li></ul><br>
<b>
Additional Information</b><p><b><br>
What&rsquo;s in it for you...</b></p><ul><li><p>
The opportunity to join Accor, a leading global hospitality group with an exceptional portfolio of luxury brands.</p></li><li><p>
The chance to define the pre-opening operations for two iconic resorts at one of the world&rsquo;s most anticipated new destinations.</p></li><li><p>
Become part of a team dedicated to creating unparalleled luxury hospitality experiences.</p></li><li><p>
A competitive package and excellent opportunities for professional growth.</p></li><li><p>
Outstanding discounts across the global Accor and luxury brand network.</p></li></ul></div>

Spa Supervisor - Raffles The Red Sea.

Rosewood Hotel Group

<div><div><div><div><h3 class="jobSectionHeader"><b>General Information</b></h3></div><p><br>
</p></div><div><div><div><div>Country/Region
</div><div>Qatar
</div></div><div><div>Province/City
</div><div>Doha
</div></div><div><div>Hiring Entity
</div><div>Rosewood Doha
</div></div><div><div>Department
</div><div>Spa &amp; Wellness
</div></div><div><div>Job Type
</div><div>Full-time Permanent
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>Job Description</b></h3></div><p><br>
</p></div><div><div><div><div><div>Job Summary:</div><div></div><div><br>
Under the general supervision of the (Assistant) Spa &amp; Wellness Manager, is responsible for the quality and operational concerns of the spa. The position is primarily responsible for supervising the Spa Associates to attain maximum satisfaction of guest handling in the department. In the absence of the (Assistant) Spa &amp; Wellness Manager, carry out the duties and maintain the standards ensuring the smooth running of the Spa, including all enquiries and complaints.</div><div></div><div><br>
Essential Duties and Responsibilities:</div><div></div><div><br>
General Duties:</div><div><ul><li>
Responsible for supervising the Spa Therapists and Spa Specialists in terms of service and standard of operations.</li><li>
Perform all spa treatments to the highest standard and in accordance with standard operating procedures.</li><li>
Create and update standard operating procedures and treatment protocols for all Spa treatment and service related areas.</li><li>
Create and monitor checklists for operations.</li><li>
Perform opening and closing procedures according to the shift.</li><li>
Inspect treatment rooms and associated areas (e.g. pantry) at the start of the shift and before each treatment to ensure that the set-up of treatment rooms is in accordance with established standards and to ensure that there is an adequate supply of guest amenities, towels, facial robes and other supplies.</li><li>
At the close of operating hours, inspect to ensure that Spa treatment rooms are in the standard set-up and all cabinets are locked. Also, to check if the Relaxation Lounge, Changing Rooms, Kitchen and Linen Room is properly at standards and closed accordingly.</li><li>
Check and replenish amenities of the Spa areas at the start, end and if necessary during her/his shift.</li><li>
Maintain the cleanliness and hygiene of the Spa as a whole with great attention to detail so that nothing is overlooked, supporting associates that all areas are fully stocked with all items necessary to provide all services and treatments.</li><li>
Ensure the daily schedule of associates is followed and checks their standard grooming.</li><li>
Book appointments, and ensuring all needed information is recorded.</li><li>
Greet and anticipate guest needs within the Spa and exceed their expectation at every opportunity with the highest level of personalization.</li><li>
Be knowledgeable about and promote all services and products within the Spa, attending all necessary training courses.</li><li>
Ensure the smooth running of the Spa with clear communication with both associates and guests regarding appointments, and retail products, providing a seamless service throughout the whole Spa supporting all Spa associates with all their various roles within the department.</li><li>
Be mindful of the Spa Concierge, Spa Therapist, Spa Specialist and Spa Attendant duty schedule to ensure business needs are met and suggestions are made to the (Assistant) Spa Manager.</li><li>
Cover Spa Concierges and Spa Attendants shifts whenever necessary.</li><li>
Check the condition of the Spa facilities and equipment and reports any damage immediately to the (Assistant) Spa Manager, Assistant Director of Wellness or Director of Wellness.</li><li>
Explain benefit and procedures of the treatments to guest, providing insight and product knowledge of its active ingredients.</li><li>
Recommend cosmetic retail products properly explaining what the product is for, and what benefits the clients.</li><li>
Give lifestyle information to the guest on how to follow up the treatment back home or with an additional spa treatment.</li><li>
Upsell, cross-sell and follow-up sell of additional Spa treatments.</li><li>
Always lead by example to the rest of the Spa team promoting effective communication so as to ensure guests that there is a close team spirit and nurturing environment.</li><li>
Take a proactive approach to the management of the department, anticipating potential opportunities.</li><li>
Consistently meet the expectations and requirements of internal and external guests.</li><li>
Obtain first-hand guest information and use it for improvements in products and services.</li><li>
Acts with guests in mind; establishes and maintains effective relationships with guests and gains their trust and respect.</li><li>
Maintain effective communication within the department and ensure that the department manager is kept well informed of any problems/queries that have arisen.</li><li>
Liaise with other departments to ensure good communication and offer support.</li></ul></div><div>
Talent &amp; Culture:</div><div><ul><li>
Be responsible for the training, and guidance of the Spa Therapists and Spa Specialists in all aspects of the Spa duties and overseeing the treatment rooms, social house, bathhouses and changing room standards ensuring all associates are performing up to the standard and highly motivated.</li><li>
Maintain departmental records with respect to associate and training issues, associate development issues and departmental communication issues.</li><li>
Ensure the Spa Therapists and Spa Specialists paperwork i.e. guest health checks are completed, and updated and product sales, and commissions are recorded accurately and in a timely manner.</li><li>
Participate in interviews process alongside with the Talent &amp; Culture for potential new associates as and when required.</li><li>
Carry out one to one, assist performance appraisals and reviews for all relevant associates on a regular basis ensuring that the hotel&rsquo;s succession planning is upheld.</li><li>
Be responsible for the welfare and motivation of associates making use of the information obtained through the annual Sense of Engagement Surveys, appraisals and frequent one to one chats.</li></ul></div><div>
Financial &amp; Commercial:</div><div><ul><li>
Coordinate the professional stock inventory and follows up on pending issues with the support of a logging system. Submits report to Cost Control, (Assistant) Spa Manager, Assistant Director of Wellness or Director of Wellness.</li><li>
Achieve the agreed commercial targets at the Spa through the planned coordinated development of the facility.</li><li>
Establish and ensure a cost-effective wage structure based on productivity and efficiency.</li><li>
Be responsible for motivating and driving sales and establishing targets, which are realistic and achievable.</li><li>
Be alert for potential opportunities to improve service, and profitability within the Spa.</li></ul></div><div>
Administrative/Operational:</div><div><ul><li>
Maintain and implement the reporting procedures and control system established by the Hotel.</li><li>
Ensure that the Health and Safety Policy and Procedures are implemented and monitored in particular with relation to cleanliness and hygiene.</li><li>
Test and feedback on performance to ensure consistent compliance with standards.</li><li>
Deal with problems, enquiries and complaints from Spa clientele.</li><li>
Attend relevant HOD meetings in the absence of the (Assistant) Spa Manager, Assistant Director of Wellness or Director of Wellness.</li></ul></div><div>
Sales &amp; Marketing:</div><div><ul><li>
Together with the (Assistant) Director of Wellness, develop concept-planning, the menu of services, retailing, merchandising, marketing and product development at the Spa/Fitness Suite.</li><li>
Effectively integrate the Spa within the Asaya Marketing Strategy and ensure ongoing representation of the Spa, both internally and externally.</li><li>
Ensure that the members are kept informed of all the activities and development at the Spa, both in the form of internal and external advertising.</li><li>
Personally network at all levels with individuals from both inside and outside the company structure for the further development of the Spa.</li><li>
Be aware of innovations within the industry and consider their worth at the Spa.</li></ul></div><div>
Standard Responsibilities:</div><div><ul><li>
Comply and adhere to the Rosewood company policies.</li><li>
Take on other tasks in addition of the ones stated, in a reasonable framework.</li><li>
Be a &ldquo;brand ambassador&rdquo; at all times and ensure brand integrity and clarity are always maintained.</li><li>
Maintain an understanding of the spa industry and spa philosophy (emotional, physical, nutrition, skin health, community.)</li><li>
Understand that as a representative of Asaya they will maintain a healthy, fit appearance and a positive attitude.</li><li>
Model the Company&rsquo;s culture, vision, mission, and core values at all times.</li><li>
Be mindful of and active in a Spa &amp; Wellness lifestyle, and strive to inspire wellness-focused change in others.</li><li>
Maintain personal grooming and appearance according to the standards.</li><li>
Maintain a positive attitude toward guests, co-workers, subordinates, and hotel management. Avoid engaging in gossip or any dialogue that may diminish the direction and goals of the hotel and the hotel group.</li></ul></div><div>
CONFIDENTIALITY:</div><div><ul><li>
Whilst working for the company there will be access to a wide variety of confidential information concerning the company, guests and associates. It is vital that all such information remains confidential and must not be disclosed to anyone outside the company, guests and associates unless otherwise stated.</li></ul></div><div>
HEALTH &amp; SAFETY:</div><div><ul><li>
Be aware of and comply with safe working practices as laid down under the Health and Safety rules, regulations and procedures as applicable to your place of work. This will include your awareness of any specific hazards at your workplace.</li><li>
The wearing of appropriate protective clothing provided by or recommended by the Company will be obligatory.</li><li>
Report any defects in the building, plant or equipment according to hotel procedure.</li><li>
Ensure that any accidents to associate, guests or visitors are reported immediately in accordance with correct procedures.</li><li>
Attend Statutory Fire, Health &amp; Safety training and be fully conversant with and abide by all rules concerning Fire, Health &amp; Safety.</li><li>
Be fully conversant with:</li><li><ul><li>
Regulations</li><li>
Risk Assessments for your department</li><li>
Hotel Fire &amp; Bomb Procedures</li></ul></li></ul></div><div>
OTHER:</div><div><ul><li>
The above description is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.</li><li>
As the hotel&rsquo;s level of business varies considerably, there is a need for flexibility in attitude, approach and working hours.</li></ul></div>
</div></div></div></div></div><div><div><div><h3 class="jobSectionHeader"><b>About Us</b></h3></div><p><br>
</p></div><div><div><div><div>Housed in two striking towers inspired by the coral reefs in the seas surrounding Qatar, Rosewood Doha and Rosewood Residences Doha will consist of an ultra-luxury hotel with 185 exquisite guestrooms and sumptuous suites, 173 serviced apartments for longer-term stays and 300 residences available for purchase. The hotel will be one of the city&rsquo;s most dynamic culinary destinations with a collection of eight innovative outlets, including a bistro, lobby lounge, coffee shop/deli, three specialty restaurants, cigar lounge and a lifestyle entertainment lounge. Featuring a 1,500-square-meter ballroom, the property will showcase multiple private event venues, anchored around sleek interiors and state-of-the-art technology, which will transform ordinary events into the extraordinary. The hotel will also introduce Sense, A Rosewood Spa, offering total discretion and relaxation, along with a fitness center featuring state-of-the-art training equipment. Rosewood's signature Manor Club executive lounge concept will soar to new heights in Qatar and offer Club Room and Suite guests curated services with added convenience and privacy. Rosewood Residences Doha will also introduce 300 for-sale residential apartments, catering to global citizens who crave a lifestyle of authenticity fused with modern luxury. The residences will be complete with bespoke amenities, facilities and services to create the world&rsquo;s pinnacle of private luxury living and contemporary style in Qatar.</div></div></div></div></div></div>

Spa Supervisor

Suneer Holding

<p><b>About the Role:</b><br/>The Spa Supervisor is responsible for overseeing daily spa operations, ensuring an exceptional guest experience, maintaining service quality, and achieving revenue targets. This role requires a balance of leadership, customer service, and administrative management to uphold Zarya Wellness standards of excellence.</p><p><b>Key Responsibilities:</b></p><ul><li>Supervise all spa activities and personnel to ensure smooth, professional operations.</li><li>Maintain high standards of guest satisfaction through quality service and professionalism.</li><li>Achieve profitability targets through effective sales, promotions, and cost control.</li><li>Train, motivate, and monitor therapists to ensure exceptional service and sales performance.</li><li>Liaise with hotel/resort management and guest relations to promote spa services.</li><li>Oversee inventory, product ordering, and cost management.</li><li>Handle guest inquiries, feedback, and complaints promptly and professionally.</li><li>Ensure compliance with company Standard Operating Procedures (SOPs).</li><li>Prepare and submit daily, weekly, and monthly reports to the Cluster Spa Manager.</li><li>Conduct regular briefings, performance reviews, and team motivation sessions.</li><li>Ensure cleanliness, maintenance, and proper functioning of all spa facilities.</li></ul><p><b>Requirements:</b></p><ul><li>Minimum 2&ndash;3 years of experience in spa or wellness management/supervision.</li><li>Strong leadership, communication, and customer service skills.</li><li>Knowledge of spa treatments, products, and wellness trends.</li><li>Ability to manage budgets, meet sales targets, and ensure cost efficiency.</li><li>Excellent organizational and administrative abilities.</li></ul><p><b>Performance Evaluation:</b></p><ul><li>Guest and partner satisfaction</li><li>Achievement of revenue and profitability targets</li><li>Service quality and adherence to SOPs</li><li>Employee engagement, professionalism, and performance</li><li>Contribution to sales and promotional initiatives</li></ul><p>Job Type: Full-time</p><p>Pay: AED2,000.00 - AED3,000.00 per month</p>

Spa Receptionist cum Supervisor

Career Land Center

<div><div><p><b>Position: </b>Spa Supervisor
<br>
<b>Location: </b>Riyadh, Saudi Arabia
<br>
<b>Benefits: </b>Full Expat Package (Accommodation, Transportation, Visa, Medical, Air Ticket)
</p><p>We are hiring on behalf of a high-end wellness and hospitality client in Riyadh.
</p><p>We are currently looking for an experienced <b>Spa Manager </b>to lead and support a dynamic team in delivering top-quality spa services.
</p><p>The ideal candidate will have strong leadership skills, a background in spa or wellness environments, and a passion for customer satisfaction and team development.
</p><div><b>Key Responsibilities:
</b><br>
<ul><li>Supervise day-to-day spa operations
</li><li>Manage scheduling, appointments, and staff performance
</li><li>Ensure high standards of hygiene, customer service, and treatment quality
</li><li>Motivate and train team members to meet performance goals
</li><li>Support implementation of promotions and sales targets
</li><li>Handle guest concerns and maintain high satisfaction levels
</li></ul></div><div><b>Candidate Requirements:
</b><br>
<ul><li>Minimum 2&ndash;3 years in a similar supervisory role
</li><li>Solid understanding of spa treatments and client care
</li><li>Strong communication and leadership skills
</li><li>Fluent in English
</li><li>Presentable and professional at all times
</li></ul></div><div><b>What We Offer:
</b><br>
<ul><li>Competitive Salary
</li><li>Attractive commission structure
</li><li>Full expat package: accommodation, transport, visa, medical, air ticket
</li><li>Opportunity to grow within a premium brand</li></ul></div></div></div><p></p>

Spa Manager

Jumeirah Group

<div><div>Supervisor - Spa - Jumeirah Muscat Bay - (25000016)</div><div></div><div><p><b><br>
About Jumeirah</b></p><p>
Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates an exceptional portfolio of 31 properties, including 33 signature F&amp;B restaurants, across the Middle East, Europe, Asia and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed city hotels and luxury residences. From the contemporary Maldivian island paradise at Jumeirah Olhahali Island to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.</p><p><b>
About Jumeirah Muscat Bay</b></p><p>
Set in the secluded cove of Bandar Jissah, nestled between the Al Hajar Mountains and the Gulf of Oman, Jumeirah Muscat Bay invites guests to discover Muscat&rsquo;s breathtaking nature, with mountains meeting the sea at the resort&rsquo;s doorstep. The resort features 195 rooms and suites with spectacular ocean views, including ten opulent summerhouses and villas featuring private plunge pools and private beach access.</p><p>
Opened in 2022, the resort offers a diverse array of amenities, including a sprawling 1,200 square meter Talise Spa, a Pedi:Mani:Cure Studio by Bastien Gonzalez, a PADI and SSI certified dive centre, numerous leisure facilities and adventurous wellbeing experiences, plus several signature dining options and a kids club, providing ample opportunity to relax and recharge.</p><p><b>
About the Job:</b></p><p>
An opportunity has arisen for a Supervisor - Spa to join our Team in Jumeirah Muscat Bay. The main duties and responsibilities of this role:</p><ul><li><p>
Support the Spa Manager in overseeing daily Spa and Fitness operations, ensuring all guest areas, facilities, inventories, and back-of-house spaces meet Jumeirah and LQA standards, including daily operational checks and compliance documentation.</p></li><li><p>
Supervise Spa GSE, Spa Attendants, and Fitness teams by monitoring performance, conducting monthly KPI-based reviews, providing coaching and feedback, and managing discipline and guidance where required.</p></li><li><p>
Coordinate and deliver training for Spa and Fitness teams on products, services, and standards, working closely with vendors and designers to enhance product knowledge, service quality, and sales performance.</p></li><li><p>
Assist with payroll accuracy, prepare weekly schedules, and monitor daily attendance and absences, ensuring all processes comply with timelines and Jumeirah policies.</p></li><li><p>
Personally handle guest feedback and complaints to ensure timely resolution, while tracking quality scores (Medallia, LQA, TripAdvisor), developing action plans, and working with Spa leadership to identify service gaps and implement continuous improvements.</p></li></ul></div><div></div><div><p><br>
 <b>About you</b></p><p>
The ideal candidate for this position will have the following experience and qualifications:</p><ul><li><div><div><div><div><div><div><p>
Demonstrated strengths in problem-solving, creativity, attention to detail, and the ability to work proactively in a fast-paced environment.</p></div></div></div></div></div></div></li><li><p>
Intermediate proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.</p></li><li><p>
Strong leadership, team management, and project management skills with the ability to guide teams effectively.</p></li><li><p>
Three to five years of experience within luxury hospitality or luxury customer service environments.</p></li><li><div><div><div><div><div><div><p>
High School Diploma is essential; a Bachelor&rsquo;s Degree in Hospitality or a related field is desirable.</p><p></p><p><br>
 <b>About the Benefits</b></p></div></div></div></div></div></div></li></ul><p>
At Jumeirah, we are dedicated to fostering a workplace where all colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by combining rewarding financial incentives, comprehensive healthcare, and opportunities for professional development.</p><p>
Benefits include:</p><ul><li>
Access to Learning &amp; Development programmes and clear career pathways</li><li>
Opportunities for internal mobility within our global network</li><li>
Colleague discounts on food, beverage and hotel stays worldwide</li><li>
Health care and insurance benefits</li><li>
Locally competitive salary</li><li>
Locally relevant benefits as determined by the property.</li></ul><p></p><div><br>
</div></div><div>
Primary Location: Oman-Muscat</div><div>
Job: Jumeirah Job Group</div><div>
Organization: Jumeirah Muscat Bay [JMBH]</div><div>
Job Posting: Dec 15, 2025, 2:13:55 AM</div></div>

Supervisor - Spa - Jumeirah Muscat Bay

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