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front office supervisor

spa receptionist

Sheraton Grand Hotel, Dubai

<div>
 
 
 POSITION PURPOSE
 
 
 
 To welcome guests and answer all enquiries observing set standards and with patience. Have a complete knowledge of the treatments and services offered, and any promotions that may be on offer at the time. To ensure that all operational procedures, codes of conduct and standards of appearance as laid down by the Spa Supervisor are implemented and adhered to by all reception staff. To organize scheduling and maximize use of time within the diary.
 
 
 
 
 
 
 ESSENTIAL FUNCTIONS
 
 
 <ul>
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 To ensure a warm friendly welcome to all clientele at all times.
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 To co-ordinate guests consultation records with the Therapists.
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 Ensure that all relevant spa staff receive a print out of their daily schedule.
 </li>
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 To adhere to an agreed reporting system on a timely basis.
 </li>
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 To be responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day&rsquo;s work.
 </li>
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 Complete daily opening procedures and check lists per relevant area daily.
 </li>
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 Schedule reservations of Spa services for guests and monitor availability of treatments and staff to ensure prompt service according to the relevant skills of the therapists.
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 To organize scheduling to maximize use of time and profitability whilst ensuring that the client&rsquo;s needs are of first importance.
 </li>
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 Assist with administration duties such as, purchasing, receiving and inventory reporting.
 </li>
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 To give the clientele the best possible service, and make the client feel important.
 </li>
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 To show a professional attitude at all times, particularly with regard to punctuality, appearance and general manner.
 </li>
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 To ensure that all administrative procedures run professionally.
 </li>
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 To supervise and conduct the safety of users and equipment in the spa and receive training to ensure that all relevant legislation pertaining to the Health and Safety at Work Law and Health and Hygiene standards are implemented and monitored within the spa.
 </li>
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 To recognize the importance of &lsquo;sales&rsquo; in every aspect of their role.
 </li>
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 To have full retail knowledge of products and prices charged.
 </li>
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 Must attend all training courses as deemed necessary by the Spa Supervisor.
 </li>
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 To participate in training and personal development programs within the Spa Department.
 </li>
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 To perform any other duties deemed reasonable by Management.
 </li>
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 To be responsible for preparing the reception for the next shift. Ensuring all messages have been passed on before leaving and that adequate supplies of all public information material are available.
 </li>
 </ul>
 
 
 
 
 
 SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES
 
 
 <ul>
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 Must be able to assist guests with inquiries
 </li>
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 Must be able to speak and write in English
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 Must be able to speak and write in a language any other than English
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 Must have proven track record in Spa and Fitness industry for at least 5 years
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 Must have good understanding of marketing
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 Must have strong knowledge of budgeting and forecasting
 </li>
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 Must have strong sales skills to drive memberships
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATION STANDARDS
 
 
 
 We do expect that you do have the experiences/ behaviors below. You:
 
 <ul>
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 Totally embrace the philosophy of guest and customer service and owns the guests;
 </li>
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 Identify yourself with the hotel&rsquo;s brand and operating philosophy;
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 Possess a warm and friendly demeanor;
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 Strive to achieve satisfaction and delight of our customers;
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 Are detail oriented;
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 Thrive on pride of work and its product;
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 Play as a team to achieve common goals;
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 Have immaculate personal presentation e.g. grooming and conversational ability;
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 Demonstrate self-confidence, energy and enthusiasm;
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 Have a strong ability to learn skills, retain and demonstrate learning;
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 Uphold ethical business practices.
 </li>
 </ul>
 
 
 
 
 
 EDUCATION
 
 
 
 Bachelor degree required.
 
 
 
 
 
 
 PSYCHICAL CONDITION REQUIRED FOR YOUR ROLE
 
 
 
 (Ability to lift, standing during shift, sitting most of shift, etc.)
 
</div>

SPA Receptionist

Anantara

<div>Company Description 
A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world&rsquo;s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery. 
Job Description 
Assist with running the Spa in a smooth, professional manner by providing guests with excellent customer service at all times and ensuring that treatments are correctly and appropriately booked. Maximizing spa revenue through yield management, retail sales, re-booking guests, high therapist and room occupancy, and efficient bookings. Providing guests with excellent knowledge of all spa and retail products. Ensuring that the guest&rsquo;s experience at the Spa is memorable from beginning to end. 
Qualifications 
Education: High School Diploma
Experience: Minimum 2 years experience in Hospitality Industry, previous experience is an advantage. Preferably in a 5 Star resort. 
Additional Information 
Luxury Hotel Experience</div>

Spa Receptionist

Sakura Beauty Spa

Job titleReceptionistReports toBranch Manager/SupervisorJob purposeTo assist the Branch Manager/Supervisor in running a smooth operation and to take over her duties in case of absences. To ensure that all bookkeeping, track records, costumer assistance and booking management is done responsibly and in duly manner.Duties and responsibilities<ul><li>Answer calls, book appointments and accommodate costumers&rsquo; appointment needs</li><li>Manage appointment booking in the smartest way to maximize bookings</li><li>Clients&rsquo; database maintenance: Collecting as much as possible accurate personal details</li><li>Attend to costumers&rsquo; requests and complaints and resolve issues when possible</li><li>Daily stock management: Stock being used professionally must be tracked accurately daily</li><li>Abiding by H&amp;S as per municipality instructions with regular inspections: 3 times daily using the check list</li><li>Hosting clients: Walking them to their stations, introducing the therapist, serving them drinks</li><li>Issuing service tickets and insuring collection from the therapist with accurate service details</li><li>Issuing invoices as per the service ticket details</li><li>Sales reports and expenses bookkeeping</li><li>Petty cash management</li><li>Cash sales deposits</li></ul>Qualifications<ul><li>College degree or equivalent professional experience</li><li>Highly organized</li><li>Interpersonal and communication skills</li><li>Logical and efficient in maximizing the operations timetable</li><li>Amiable, calm, friendly and customer service oriented</li></ul>Direct reportsBeauty therapistsJob Type: Full-timePay: AED2,500.00 - AED3,000.00 per month

Hilton

<div>Spa Receptionist at Waldorf Astoria Dubai International Financial Centre
A Spa Receptionist at Waldorf Astoria Dubai International Financial Centre, a Forbes 5-Star hotel, is responsible for greeting and assisting guests to deliver an excellent Guest and Member experience while ensuring the overall experience is pleasant and their needs are met. 
What will I be doing?
As a Spa Receptionist at Waldorf Astoria Dubai International Financial Centre, you are responsible for greeting and assisting clients to deliver an excellent Guest and Member experience. A Spa Receptionist will also be required to manage guest feedback and be an effective sales person. Specifically, you will be responsible for performing the following tasks to the highest standards:<ul><li>
Assist guests and clients in an appropriate and timely manner.</li><li>
Manage customer feedback effectively to ensure issues or compliments are escalated to enable long-term improvements in products and services.</li><li>
Ensure client experience is proficient including bookings, payments and consultation cards.</li><li>
Adhere to cash handling procedures.</li><li>
Interact and communicate effectively with clients, spa members, team members, guests, and management.</li><li>
Up-sell with latest departmental incentives.</li><li>
Report accidents, maintenance issues or other incidents.</li><li>
Ensure compliance with all health and safety regulations.</li></ul>
What are we looking for?
A Spa Receptionist at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:<ul><li>
Committed to delivering a high level of customer service</li><li>
Excellent grooming standards</li></ul>
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:<ul><li>
Excellent attention to detail</li><li>
High standards of cleanliness</li><li>
Ability to work in a consistently professional and helpful manner</li><li>
Previous spa experience</li></ul>
What will it be like to work for Waldorf Astoria Hotels &amp; Resorts?
Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!</div>

Spa Receptionist at Waldorf Astoria Dubai International Financial Centre

IZIL Beauty

Role OverviewThe Spa Attendant is responsible for ensuring a seamless and luxurious guest experience at Izil Moroccan Beauty Spa. This role requires maintaining cleanliness, assisting therapists, managing inventory, and providing excellent customer service. The Spa Attendant must uphold the highest hygiene and service standards while working in line with the company&rsquo;s values and goals.Key ResponsibilitiesGuest Experience &amp; Customer Service<ul><li>Greet and assist guests upon arrival, confirming their reservations and guiding them through their spa experience.</li><li>Maintain a warm, friendly, and professional demeanor at all times.</li><li>Provide information about spa treatments, services, and packages to guests.</li><li>Address guest inquiries and complaints professionally, ensuring a high level of satisfaction.</li><li>Ensure a professional and thorough follow-up with guests post-treatment.</li></ul>Facility &amp; Hygiene Maintenance<ul><li>Regularly inspect and clean spa areas, including the lobby, treatment rooms, and relaxation areas.</li><li>Ensure that treatment rooms and common areas are impeccably maintained at all times.</li><li>Replenish towels, bathrobes, and linens as needed between treatments.</li><li>Monitor and restock spa supplies, including massage oils, skincare products and amenities.</li><li>Assist in maintaining proper inventory control and reporting discrepancies.</li><li>Ensure adherence to hygiene and cleanliness standards as per company policies and Dubai Municipality guidelines.</li></ul>Operational &amp; Administrative Support<ul><li>Assist massage therapists and aestheticians with setting up and preparing for sessions.</li><li>Handle administrative tasks such as booking appointments, answering calls, and managing the spa database.</li><li>Process guest payments and assist with product purchases as required.</li><li>Promote and recommend spa products and services to guests.</li><li>Support the spa receptionist and team in ensuring smooth daily operations.</li><li>Be knowledgeable about all spa services, treatments, and operational standards. Team Collaboration &amp; Compliance</li><li>Work closely with spa therapists, receptionists, and management to provide a cohesive guest experience.</li><li>Attend and actively participate in team meetings and training sessions.</li><li>Adhere to timekeeping and attendance policies.</li><li>Follow emergency and evacuation procedures as outlined by management.</li><li>Maintain a professional appearance, complying with company grooming and uniform standards.</li><li>Always maintain discretion and confidentiality regarding guest information.</li></ul>Performance &amp; Key Result Areas Key Performance Indicators (KPIs)<ul><li>Customer Satisfaction: Based on guest feedback and ratings.</li><li>Cleanliness &amp; Hygiene: Evaluated through routine inspections and audits.</li><li>Punctuality &amp; Reliability: Adherence to work schedules and responsibilities.</li><li>Product Knowledge: Awareness of spa services and ability to recommend suitable treatments</li></ul>Work Schedule<ul><li>Standard work schedule is 9 hours per day (excluding breaks) with one day off per week.</li><li>Due to the nature of the spa industry, the role requires flexibility in working evenings, weekends, split shifts, and public holidays.</li></ul>Job Type: Full-timeLocation:<ul><li>Dubai (Required)</li></ul>

Spa Attendant

Mandarin Oriental Hotel Group

Mandarin Oriental Downtown, Dubai is looking for a Spa Attendant to join our Spa &amp; Wellness team. Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Nestled in the city's heart, Mandarin Oriental Downtown, Dubai offers a stunning fusion of modern design with a touch of oriental flair, redefining hospitality standards. With unparalleled views of Dubai's skyline, the iconic Burj Khalifa, and the sparkling Arabian Sea, this urban retreat offers 224 luxury Residences and 259 Rooms &amp; Suites. Going beyond traditional hospitality, Mandarin Oriental Downtown, Dubai is not just a hotel but a lifestyle destination, offering relaxation, luxury, and memorable experiences. About the job Based at the Mandarin Oriental Downtown, Dubai within the Spa Department in Dubai, the Spa Attendant is responsible for, but not limited to performing as trained all spa treatments to guests in a professional and pleasant manner. Spa Attendant reports to Assistant Spa &amp; Fitness Manager. As a Spa Attendant, you will be responsible for the following duties: <ul> <li> Prepare and maintain all spa areas according to Mandarin Oriental s standards, ensuring cleanliness and readiness. </li> </ul> <ul> <li> Replenish consumables, manage supplies, and ensure all furniture, fixtures, and equipment are well-maintained and functional. </li> </ul> <ul> <li> Report any damage, breakages, or losses to management and coordinate necessary repairs or operational adjustments. </li> </ul> <ul> <li> Operate cleaning and maintenance equipment safely and follow established procedures. </li> </ul> <ul> <li> Ensure spa security and safety by locking access points after hours and monitoring electrical appliance use to prevent hazards. </li> </ul> <ul> <li> Complete shift checklists, stay updated on spa operations and promotions, and strictly adhere to health, safety, and hygiene regulations. </li> </ul> As a Spa Attendant, we expect from you: <ul> <li> Senior School qualification or equivalent is a must </li> </ul> <ul> <li> Hotel school graduates will be preferable </li> </ul> <ul> <li> Minimum 6 months to 1-year experience in the same position and has worked in a reputable 5-star hotel </li> </ul> <ul> <li> Previous work experience in Guest Services </li> </ul> <ul> <li> Previous experience working in the Middle East Region is an advantage </li> </ul> <ul> <li> Good understanding of Spa public area duties and ability to explain spa equipment and spa offerings </li> </ul> Our commitment to you <ul> <li> Learning &amp; Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously. </li> </ul> <ul> <li> MOstay. When you work as hard as our colleagues do, it s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones. </li> </ul> <ul> <li> Heath &amp; Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally. </li> </ul> <ul> <li> Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role. </li> </ul> <ul> <li> A competitive salary and benefits packages. Accommodation, transportation, and duty meals provided by the hotel. </li> </ul> We re Fans. Are you?

The Canvas hotel

<ul><li>To welcome the guests</li><li>To share daily activity highlights with the Manager including internal and external guest opportunities.</li><li>Is responsible for controlling the access to the Spa area.</li><li>Check bookings for the spa if there is any change or modification in these bookings.</li><li>To continuously maintain and service all equipment's related or assigned to the department, as specified in equipment manuals.</li><li>To be flexible with working hours.</li><li>To project a positive and motivated attitude.</li><li>To be fully conversant with first aid.</li><li>Assisting clients in all aspects regarding their treatment with complete information about the types of treatments offered, products used and working methods.</li><li>To be aware of and to report all guest comments or complaints.</li><li>To be aware of all VIPs visiting or staying in the hotel.</li><li>Perform all massages &amp; treatments in accordance with the hotel procedures and legal regulations</li><li>Participate in all trainings organized by The Canvas or Myst Spa.</li><li>To daily follow the checklists.</li><li>To up sell the Spa services</li><li>To inform the guest of all the services available at the Spa</li><li>Be aware of all hotel events and activities</li><li>Ensure that the guest service is excellent so that he/she will return to the Spa Understand and comply with all health and safety regulations for the Spa</li><li>Have knowledge of the services offered by the hotel and encourage the guests to use them during their stay at the hotel</li><li>To always keep the working area clean and well maintained.</li><li>To provide safe working environment using appropriate materials, equipment's and supplies.</li><li>To offer a warm welcome to all guests and ensure that they enjoy their stay.</li><li>To personally greet and escort the guests rather than pointing out directions.</li><li>To respect the privacy of the guests and the confidentiality of the information.</li><li>To manage any guest complaint in a professional manner, by resolving it, recording it and making sure the guest is satisfied.</li><li>To call the supervisor or manager for advice in serious cases or if an approval is required.</li><li>To report for duty punctually wearing the correct uniform and name tag. To maintain a high standard of personal appearance and hygiene and adhere to the hotel and department grooming standards.</li><li>To provide friendly, courteous and professional service at all times.</li><li>To maintain good working relationships with your colleagues and all other departments.</li><li>To be aware of the Hotel&rsquo;s Employee Handbook and understand and adhere to the Hotel&rsquo;s rules and regulations and in particular, the policies and procedures relating to Fire, Hygiene, Health and Safety.</li><li>To comply with UAE legislation as required.</li><li>To respond to any changes in the department as dictated by the needs of the hotel.</li><li>To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.</li><li>To attend training and meetings as and when required.</li></ul>Job Type: Full-timePay: AED2,000.00 - AED2,050.00 per month

Spa Therapist

Explore 135+ Spa receptionist in Dubai Jobs In Dubai United Arab Emirates this December. Find roles across top companies and apply now to boost your career.

135 spa receptionist jobs IN Dubai Jobs In Dubai United Arab Emirates

SPA Receptionist

Spa Receptionist

Spa Receptionist

Spa Receptionist at Waldorf Astoria Dubai International Financial Centre

Spa Attendant

Spa Attendant

Spa Therapist