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associate customer service specialist

specialist courier operations

MRSOOL | مرسول

<div>
 <strong>
  Who
 </strong>
 <strong>
  Are We❓
  <br/>
  <br/>
 </strong>
 Welcome to the world of Mrsool! Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.
 <br/>
 <br/>
 What sets Mrsool apart is its commitment to providing an unmatched "order anything from anywhere" experience. This extraordinary feat is made possible by our extensive fleet of dedicated on-demand couriers. With their unwavering dedication, they ensure that your desired items reach your doorstep, no matter where you are.
 <br/>
 <br/>
 Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.
 <br/>
 <br/>
 As a Courier Operations Specialist, you play a crucial role in the couriers' journey. You're the focal point between couriers, customers, and stores, monitor the courier's movements, and ensure the orders are fulfilled smoothly. Furthermore, you're responsible for resolving any issues and reporting suspicious behavior.
 <br/>
 <br/>
 <ul>
  <li>
   Contact our couriers, partners, and customers to solve problems that occur during the order flow
  </li>
  <li>
   Meet Service Level Agreements (SLAs) for the handling and solving couriers inquiries
  </li>
  <li>
   Give the couriers your full attention, allowing them to explain their complaints and work closely with them to find solutions for their concerns
  </li>
  <li>
   Collaborate with various departments to solve issues promptly and ensure a smooth order delivery
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Requirements
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 1 year of experience in a similar field
  </li>
  <li>
   Exceptional attention to detail and commitment to delivering high-quality work
  </li>
  <li>
   Capability to work under high pressure
  </li>
  <li>
   Proficiency in both English and Arabic languages
  </li>
  <li>
   Good typing skills
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Benefits
  <br/>
  <br/>
 </strong>
 <strong>
  What We Offer You❗
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Inclusive and Diverse Environment: We foster an inclusive and diverse workplace that values innovation and provides flexibility.
  </li>
  <li>
   Competitive Compensation: Our compensation packages are competitive and include potential share options. Additionally, you will benefit from a performance-based commission structure, rewarding your sales achievements
  </li>
  <li>
   Personal Growth and Development: We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment
  </li>
  <li>
   Autonomy and Mentorship: You'll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth
  </li>
 </ul>
</div>


Specialist, Courier Operations

MRSOOL

<div><p><b>Who</b><b> Are We&#10067;</b><br>
<br>
Welcome to the world of Mrsool! Where on-demand delivery meets unparalleled user needs to deliver anything you desire. As one of the largest delivery platforms in the Middle East and North Africa (MENA) region, Mrsool has captivated users with its unique and seamless experience, earning it the highest ratings among all major delivery platforms on both Apple's App Store and Google's Play Store.
</p><p>What sets Mrsool apart is its commitment to providing an unmatched &quot;order anything from anywhere&quot; experience. This extraordinary feat is made possible by our extensive fleet of dedicated on-demand couriers. With their unwavering dedication, they ensure that your desired items reach your doorstep, no matter where you are.
</p><p>Whether it's a late-night craving, a forgotten item, or a special gift for a loved one, Mrsool is here to deliver, quite literally. We take pride in the convenience we offer, empowering you to get what you need when you need it, all at the tap of a button.
</p><p>As a Courier Operations Specialist, you play a crucial role in the couriers&rsquo; journey. You&rsquo;re the focal point between couriers, customers, and stores, monitor the courier&rsquo;s movements, and ensure the orders are fulfilled smoothly. Furthermore, you&rsquo;re responsible for resolving any issues and reporting suspicious behavior.</p><ul>
<li>
Contact our couriers, partners, and customers to solve problems that occur during the order flow</li>
<li>Meet Service Level Agreements (SLAs) for the handling and solving couriers inquiries</li>
<li>Give the couriers your full attention, allowing them to explain their complaints and work closely with them to find solutions for their concerns</li>
<li>Collaborate with various departments to solve issues promptly and ensure a smooth order delivery</li>
</ul><p><b>
Requirements</b></p><p></p><ul>
<li>
Minimum 1 year of experience in a similar field</li>
<li>Exceptional attention to detail and commitment to delivering high-quality work</li>
<li>Capability to work under high pressure</li>
<li>Proficiency in both English and Arabic languages</li>
<li>Good typing skills</li>
</ul><p><b>
Benefits</b></p><h3 class="jobSectionHeader"><b>
What We Offer You&#10071;</b></h3><ul>
<li><b>Inclusive and Diverse Environment: </b>We foster an inclusive and diverse workplace that values innovation and provides flexibility.</li>
<li><b>Competitive Compensation:</b> Our compensation packages are competitive and include potential share options. Additionally, you will benefit from a performance-based commission structure, rewarding your sales achievements.</li>
<li><b>Personal Growth and Development:</b> We are committed to your professional development, offering regular training and an annual learning stipend to help you advance your career in a fast-paced, dynamic environment.</li>
<li><b>Autonomy and Mentorship:</b> You&rsquo;ll enjoy a degree of autonomy in your role, supported by mentorship and ambitious goals that drive both your personal success and the company's growth.</li></ul></div>

<div><p><b>Role Purpose:</b></p><p>
The courier is responsible for efficiently sorting, loading/unloading, delivering, and picking up shipments within the assigned service area while maintaining DHL&rsquo;s service quality, customer focus, and safety standards.</p><p></p><p><b><br>
Core Responsibilities:</b></p><ul><li><p>
Represent DHL professionally; maintain uniform, grooming, and customer-first conduct.</p></li><li><p>
Deliver and pick up all shipments on time (meeting RDD and PU targets).</p></li><li><p>
Scan all shipment activities accurately using the electronic scanner.</p></li><li><p>
Handle special delivery requests and follow up on customer inquiries.</p></li><li><p>
Collect and report any cash received.</p></li><li><p>
Support operations tasks such as loading, unloading, and sorting freight.</p></li></ul><p><b><br>
Experience &amp; Requirements:</b></p><ul><li><p>
Holds a bachelor&rsquo;s degree.</p></li><li><p>
Ability to drive car with manual transmission.</p></li><li><p>
Valid driver&rsquo;s license.</p></li><li><p>
Physical fitness to lift, move, and handle shipments regularly.</p></li><li><p>
Good English communication.</p></li></ul></div>

Delivery Courier

Kraft Heinz

<p></p><div><div><div><div><div><div><div><div><div><ul><div><b>All Posting Locations:</b> Cairo, Al Qahirah, EG
</div><div><b>Job Functions:</b> HR</div>
<div><b>Date Published:</b> December 2, 2025</div>
<div><b>Ref#:</b> R-98493</div></ul><div></div><div><br>
</div></div></div></div></div></div></div></div></div><p></p><div><div><div><div><div><div>ABOUT THE ROLE</div></div><div><div>
Job Description</div>
<div><p>The Kraft Heinz Company is seeking an Office Manager to maintain office services by organizing office operations and procedures, maintaining the office condition, arranging necessary repairs, and booking meetings and managing scheduling.</p>
</div><div><p><b>Responsibilities</b></p>
</div><div><ul><li>Order and maintain office supplies: desks, chairs, pens, monthly office supplies, and large and small equipment.</li></ul>
</div><div><ul><li>Manage facilities: building management, decorating, sourcing and negotiating with contractors and suppliers, and managing contracts and monthly bills.</li></ul>
</div><div><ul><li>Schedule meetings and appointments for management.</li></ul>
</div><div><ul><li>Provide general support to visitors, including arranging hotels, dinners, and bus rentals.</li></ul>
</div><div><ul><li>Assist in booking calendars and setting agendas for visits.</li></ul>
</div><div><ul><li>Assist in the onboarding process for new hires.</li></ul>
</div><div><ul><li>Handle the travel budget, including phasing and tracking.</li></ul>
</div><div><ul><li>Work closely with the travel agency to create trip POs and ensure correct travel procedures are followed.</li></ul>
</div><div><ul><li>Manage two office attendants and a courier; set task plans for them.</li></ul>
</div><div><ul><li>Coordinate maintenance companies to keep the office clean and safe and ensure appliances are in good working order.</li></ul>
</div><div><ul><li>Book meeting rooms for trainings or events.</li></ul>
</div><div><ul><li>Prepare invitation letters for visitors.</li></ul>
</div><div><ul><li>Process invoices and expenses for MD trips in the Workday system.</li></ul>
</div><div><ul><li>Process invoices and expenses for office custody.</li></ul>
</div><div><ul><li>Oversee business card printing.</li></ul>
</div><div><p><b>Qualifications</b></p>
</div><div><ul><li>Minimum 3 years of relevant experience (FMCG preferred).</li></ul>
</div><div><ul><li>Fluent in Arabic and English.</li></ul>
</div><div><ul><li>Proficient with Microsoft Office (Excel, Word, PowerPoint, Outlook).</li></ul>
</div><div><ul><li>Experience using SAP.</li></ul>
</div><div><ul><li>Agility and enthusiasm.</li></ul>
</div><div><ul><li>Passion for continuous improvement and a proactive nature.</li></ul>
</div><div><ul><li>Ability to simplify processes.</li></ul>
</div><div><ul><li>Execution- and results-driven.</li></ul>
</div><div><ul><li>Good communication skills with internal and external stakeholders.</li></ul>
</div><div><ul><li>Problem-solving.</li></ul>
</div><div><ul><li>Teamwork.</li></ul>
</div><div>Location(s)</div>
<p>El Tagamoa El Khames Commercial Office</p><p><br>
</p><p><b>Kraft Heinz is an Equal Opportunity Employer &ndash; Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes</b><b>.</b></p></div></div></div></div></div></div>

Office Manager - Fixed Term

CXT SOFTWARE

<div><div>Are you a driven professional with a passion for innovation in the logistics technology space? Do you thrive in a dynamic, forward-thinking environment where your contributions directly impact the future of delivery logistics?</div><div></div><div><br>
CXT Software provides the technology backbone for delivery processes, empowering courier, route delivery, and healthcare companies to maximize operational potential. We're entering an exciting new chapter as CXT Software joins forces with e-Courier, combining two industry leaders to redefine delivery and logistics technology. Together, we&rsquo;re building a more powerful, connected platform that empowers drivers, dispatchers, and customers alike. This merger brings the agility and innovation of both teams into one mission&mdash;creating smarter tools that make every delivery faster, simpler, and more reliable. Candidates will join a growing team at the forefront of logistics transformation, with countless opportunities to shape the future of last-mile operations.</div><div></div><div><br>
We're looking for a QA Automation Engineer who is passionate about quality and eager to start or advance their career in software testing. You won&rsquo;t just test software &mdash; you&rsquo;ll help redefine how an entire engineering organization achieves quality through AI-driven automation. You&rsquo;ll work with cutting-edge tooling (Playwright, Claude, Windsurf, MCP-integrated systems) where automation isn&rsquo;t just scripts &mdash; it&rsquo;s an intelligent, learning system. You&rsquo;re not maintaining old tests; you&rsquo;re architecting a smart QA platform that scales quality across thousands of workflows. You&rsquo;ll own quality gates, influence the engineering discipline, and help prevent defects before they even hit development.</div><div></div><div><br>
If you are highly motivated, passionate about technology, and eager to contribute to a company that's making a real difference, this is the place for you!</div><div></div><div><b><br>
Responsibilities</b></div><div></div><ul><li><br>
Write or update Playwright E2E tests, unit tests, and integration tests.</li><li>Execute structured test plans for release quality validation.</li><li>Design, develop, and execute automated test scripts for web and mobile applications.</li><li>Collaborate with executive leaders, developers, product managers, and other QA team members to understand requirements and ensure comprehensive test coverage.</li><li>Identify, document, and track software defects using issue tracking tools.</li><li>Participate in code reviews and contribute to the continuous improvement of the QA process.</li><li>Explore and implement AI-powered testing tools to enhance automation efficiency and accuracy.</li><li>Analyze test results and provide clear, actionable feedback to the development team.</li><li>Assist in maintaining and updating test automation frameworks.</li></ul><div></div><div><b><br>
Requirements</b></div><div></div><ul><li><br>
Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field.</li><li>Familiarity with at least one programming language (e.g., Python, Java, JavaScript).</li><li>Eagerness to experiment with and adopt AI tools for testing and automation.</li><li>Strong analytical and problem-solving skills.</li><li>Excellent communication and teamwork abilities.</li><li>Curiosity and willingness to learn new technologies quickly.</li></ul><div></div><div><b><br>
Nice to have</b></div><div></div><ul><li><br>
Experience in QA automation or software testing (internships and academic projects count).</li></ul><div></div><div><b><br>
Benefits</b></div><div></div><div><br>
More than just perks, they're the essential components of a rewarding career at CXT Software.</div><div></div><ul><li><br>
100% Remote and Global: Enjoy the freedom to live your best life from anywhere in the world.</li><li>Flexible Work Environment: Work at times that suit you best. We prioritize results and customer satisfaction over rigid schedules.</li><li>Dedicated Growth Path: Receive consistent, meaningful feedback and support tailored to help you achieve your personal career goals.</li><li>Access to Leading Tools and Technology: Enhance your skills with the latest tools, playbooks, and technology.</li><li>Engaging Community Activities: Participate in coffee chats, happy hours, cooking classes, book clubs, and more!</li></ul>
<div>CXT Software is an equal opportunity employer committed to a diverse workforce. We're seeking agile, resourceful experts ready to leverage creative problem-solving and ingenuity to drive our growth. If you're ready to be a key player in our exciting future, apply now.</div>
<p>
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.</p></div>

QA Automation Engineer (OTE $30,000/year USD), CXT Software

Talent 360 ME

<div>
 <strong>
  Vezloo AI is Hiring: Operations Specialist (Full-Time, 100% Remote)
  <br/>
  <br/>
 </strong>
 Vezloo AI is seeking a dedicated and detail-oriented
 <strong>
  Operations Specialist
 </strong>
 to join our Operations Department. This is a
 <strong>
  full-time
 </strong>
 and
 <strong>
  100% remote
 </strong>
 position. The Operations Specialist will ensure smooth daily operations, supervise teams, and maintain efficiency and accuracy across all workflows.
 <br/>
 <br/>
 <strong>
  Job Title:
 </strong>
 Operations Specialist
 <br/>
 <br/>
 <strong>
  Employment Type:
 </strong>
 Full-Time
 <br/>
 <br/>
 <strong>
  Location:
 </strong>
 100% Remote
 <br/>
 <br/>
 <strong>
  Department:
 </strong>
 Operations
 <br/>
 <br/>
 <strong>
  Reporting to:
 </strong>
 Operations Manager
 <br/>
 <br/>
 <strong>
  Job Purpose
  <br/>
  <br/>
 </strong>
 Manage business operations and teams during scheduled hours to resolve customer and employee issues, and ensure that every aspect of the shift runs smoothly and efficiently by ensuring that all duties are performed accurately to support smooth and efficient workflows.
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervising employees, assigning duties, and creating a shift schedule.
  </li>
  <li>
   Supervising employees and assisting with tasks as necessary.
  </li>
  <li>
   Monitoring Team Leader performance and ensuring duties are performed efficiently.
  </li>
  <li>
   Conducting performance reviews and sharing feedback with both upper management and Team Leaders.
  </li>
  <li>
   Reporting any issues that arise during the shift to management.
  </li>
  <li>
   Managing employee requests and transgressions.
  </li>
  <li>
   Ensuring compliance with company policies, health, and safety standards.
  </li>
  <li>
   Training and coaching new and current Team Leaders and team members on tasks.
  </li>
  <li>
   Handling customer issues and employee disputes.
  </li>
  <li>
   Organizing shift schedules for team members.
  </li>
  <li>
   Monitoring attendance, tardiness, and time off.
  </li>
  <li>
   Assigning duties to specific employees based on role and skills.
  </li>
  <li>
   Performing various ad-hoc tasks and duties as assigned.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Work Scope
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Video Annotation
  </li>
  <li>
   Image Segmentation
  </li>
  <li>
   Bounding Boxes
  </li>
  <li>
   Face Marking with points
  </li>
  <li>
   Tagging of image elements
  </li>
  <li>
   Key Point and Polyline Annotation
  </li>
  <li>
   Team Management
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Job Specifications
  <br/>
  <br/>
 </strong>
 <strong>
  Academic &amp; Professional Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree
  </li>
  <li>
   Previous experience as a Shift Leader or in a similar role
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Professional Knowledge &amp; Skills
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Experience creating shift schedules
  </li>
  <li>
   Excellent communication and interpersonal skills
  </li>
  <li>
   Strong leadership and organizational skills
  </li>
  <li>
   Confident problem-solver
  </li>
  <li>
   Team player
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Language Proficiency
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Arabic
  </li>
  <li>
   Basic English
  </li>
 </ul>
</div>


Operations Executive - Remote

PepsiCo

<div>
 <strong>
  Overview
  <br/>
  <br/>
 </strong>
 <strong>
  We Are PepsiCo
  <br/>
  <br/>
 </strong>
 PepsiCo is a leading name in North Africa&rsquo;s food and beverage industry, where our products are enjoyed by consumers daily across the region. We offer a robust portfolio of beloved brands like PEPSI, SEVEN-UP, DORITOS, CHEETOS and CHIPSY, designed to cater to the tastes and preferences of consumers. With a focus on local sourcing, production, and distribution, PepsiCo provides essential support to local economies and partners closely with communities throughout the region.
 <br/>
 <br/>
 <strong>
  Guiding Vision and Regional Impact
  <br/>
  <br/>
 </strong>
 PepsiCo&rsquo;s vision aligns with our global goal to be the Leader in Beverages and Convenient Foods by Winning with PepsiCo Positive (pep+). This strategic transformation is committed to sustainable growth by putting people and the planet at the heart of our operations. In North Africa, this includes initiatives in responsible sourcing, waste reduction, and water conservation. Our regional programs empower local talent, boost employment, and provide support for local agriculture, particularly through partnerships with farmers and suppliers.
 <br/>
 <br/>
 <strong>
  Empowering Our People and Communities
  <br/>
  <br/>
 </strong>
 Our dynamic teams drive the PepsiCo culture in North Africa, embracing diversity and collaboration to solve local challenges and create innovative products. We are dedicated to fostering an inclusive workplace, one where every individual feels valued and empowered to be themselves. This commitment extends beyond our employees to positively impact the communities we serve, striving for shared growth and a healthier, more sustainable future for all.
 <br/>
 <br/>
 <strong>
  Diversity and Inclusion Commitment
  <br/>
  <br/>
 </strong>
 PepsiCo stands firmly behind our global commitment to diversity, equality, and human rights. We are proud to be an equal opportunity employer, ensuring a fair and welcoming workplace for all, regardless of age, gender, religion, disability, or any other characteristic. Our dedicatio
 <br/>
 <br/>
 <strong>
  Responsibilities
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Supervising and planning facilities services such as housekeeping, catering, courier, uniform, consumables, waste disposal, gardening, printings, stationary, water, electricity, gas, telephones,..etc
  </li>
  <li>
   Supervise and control plant annual operating facilities services plan.
  </li>
  <li>
   Managing the day to day housekeeping within the plant.
  </li>
  <li>
   Providing office supplies.
  </li>
  <li>
   Implement Asset management and transfers.
  </li>
  <li>
   Maintain proper transportation shuttle bus management.
  </li>
  <li>
   Supervise Travel logistics through carpool, service cars and car renting, assuring that all T&amp; E local transportation requests are according to T&amp;E Policy
  </li>
  <li>
   Implement Telecommunication infrastructure and mobile telecommunication and modems in accordance to Benefits policy.
  </li>
  <li>
   Ensuring Archiving services are implemented properly.
  </li>
  <li>
   Ensuring emergency cars are in service.
  </li>
  <li>
   Manage the day-to-day Cafeteria operations.
  </li>
  <li>
   Manage the day-to-day clinic operations
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Qualifications
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Bachelor&rsquo;s degree in any relevant discipline.
  </li>
  <li>
   Minimum of 2 years of experience preferably in FMCG in facilities management.
  </li>
  <li>
   Ability to work on own initiative and within a pressurized environment.
  </li>
  <li>
   Possess leadership abilities and the capability to deal with people at all levels of responsibility.
  </li>
  <li>
   Financial and budgeting knowledge.
  </li>
  <li>
   Excellent customer service, interpersonal and communication skills.
  </li>
  <li>
   Good command of Arabic and English language.
  </li>
  <li>
   Proficient with computer usage of Microsoft office.
  </li>
  <li>
   Problem solving skills.
  </li>
 </ul>
</div>


Facilities Asst Supervisor

Explore 1318+ Specialist courier operations in Egypt this December. Find roles across top companies and apply now to boost your career.

1318 specialist courier operations jobs IN Egypt

Specialist, Courier Operations

Specialist, Courier Operations

Delivery Courier

Office Manager - Fixed Term

QA Automation Engineer (OTE $30,000/year USD), CXT Software

Operations Executive - Remote

Facilities Asst Supervisor