sales specialist

customer service consultant Jobs in Egypt

customer service consultant

customer success specialist Jobs in Egypt

customer success specialist

customer support specialist Jobs in Egypt

customer support specialist

customer support specialist - Jobs in Egypt

customer support specialist -

associate customer service specialist

Medtronic

<div>
 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You&rsquo;ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
 <br/>
 <br/>
 <strong>
  A Day in the Life
  <br/>
  <br/>
 </strong>
 At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You&rsquo;ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
 <br/>
 <br/>
 Direct contact person for all customer orders management within the region for all of Medtronic Arabia&rsquo;s Business units and for Medtronic International Customer Care &amp; Supply Chain group, concerning sales / purchase orders proceeding and relative documentation preparation. Working in close cooperation with the Customer Care &amp; Supply Chain Manager, Business Unit Managers and Finance Manager. Support sales activities and contributes to structural improvement projects. The job requires good knowledge of Incoterms, customs clearance and certification procedures, understanding of products flow through third party logistic suppliers to the transit warehouses and final customers. The job requires excellent communication skills. The challenge is getting to know the customer, complying with their specific requirements and take care of their needs.
 <br/>
 <br/>
 <strong>
  Responsibilities may include the following and other duties may be assigned:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Represents company to external and internal customers, Process and follow up on customer orders in compliance with current policies, procedures, and work instructions, Monitor and follow up on financial (payment) situations, ensuring fulfillment of contractual terms by customers in close collaboration with the Finance department and Business Unit Managers, Support sales contracts and related documentation, Develop and maintain close day-to-day relationships with distributors and service providers, Maintain accurate Customer and Material Master Files, Collaborate with Customers and Business Unit Managers to identify and implement structural process improvements.
  </li>
  <li>
   Manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
  </li>
  <li>
   Manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
  </li>
  <li>
   Management of customer complaints and return process, Coordination on warranty issues, Maintenance of return acceptance criteria, Follow up on Distribution Hold Notifications and the return of hold products to Medtronic suppliers.
  </li>
  <li>
   Support organizing of excellent, efficient third-party warehousing &amp; distribution operations.
  </li>
  <li>
   Support of establishing of effective quality management system.
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Required Knowledge and Experience:
  <br/>
  <br/>
 </strong>
 <ul>
  <li>
   Minimum 2 years work experience in Order Management / Customer Service in a multinational company. Work experience in Medical Device or Pharma
  </li>
  <li>
   SAP
  </li>
  <li>
   MS Office (Excel)
  </li>
  <li>
   Excellent communication skills and relationship-building abilities
  </li>
  <li>
   Wiling to Travel
   <br/>
   <br/>
   <br/>
  </li>
 </ul>
 <strong>
  Physical Job Requirements
  <br/>
  <br/>
 </strong>
 The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
 <br/>
 <br/>
 <strong>
  Benefits &amp; Compensation
  <br/>
  <br/>
 </strong>
 <strong>
  Medtronic offers a competitive Salary and flexible Benefits Package
  <br/>
  <br/>
 </strong>
 A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 <br/>
 <br/>
 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
 <br/>
 <br/>
 <strong>
  About Medtronic
  <br/>
  <br/>
 </strong>
 We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
 <br/>
 <br/>
 Our Mission &mdash; to alleviate pain, restore health, and extend life &mdash; unites a global team of 95,000+ passionate people.
 <br/>
 <br/>
 We are engineers at heart&mdash; putting ambitious ideas to work to generate real solutions for real people. From the R&amp;D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
 <br/>
 <br/>
 Learn more about our business, mission, and our commitment to diversity here
</div>


Associate Customer Service Specialist

<div><p>At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You&rsquo;ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
</p><p></p><h1 class="jobSectionHeader"><b>A Day in the Life
</b></h1>At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You&rsquo;ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
<br>
<br>
Direct contact person for all customer orders management within the region for all of Medtronic Arabia&rsquo;s Business units and for Medtronic International Customer Care &amp; Supply Chain group, concerning sales / purchase orders proceeding and relative documentation preparation. Working in close cooperation with the Customer Care &amp; Supply Chain Manager, Business Unit Managers and Finance Manager. Support sales activities and contributes to structural improvement projects. The job requires good knowledge of Incoterms, customs clearance and certification procedures, understanding of products flow through third party logistic suppliers to the transit warehouses and final customers. The job requires excellent communication skills. The challenge is getting to know the customer, complying with their specific requirements and take care of their needs.<br>
<p><br>
<b>Responsibilities may include the following and other duties may be assigned:
</b></p><ul><li>Represents company to external and internal customers, Process and follow up on customer orders in compliance with current policies, procedures, and work instructions, Monitor and follow up on financial (payment) situations, ensuring fulfillment of contractual terms by customers in close collaboration with the Finance department and Business Unit Managers, Support sales contracts and related documentation, Develop and maintain close day-to-day relationships with distributors and service providers, Maintain accurate Customer and Material Master Files, Collaborate with Customers and Business Unit Managers to identify and implement structural process improvements.
</li><li>Manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders.
</li><li>Manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels.
</li><li>Management of customer complaints and return process, Coordination on warranty issues, Maintenance of return acceptance criteria, Follow up on Distribution Hold Notifications and the return of hold products to Medtronic suppliers.
</li><li>Support organizing of excellent, efficient third-party warehousing &amp; distribution operations.
</li><li>Support of establishing of effective quality management system.
</li></ul><p></p><p><b>Required Knowledge and Experience:
</b></p><ul><li>Minimum 2 years work experience in Order Management / Customer Service in a multinational company. Work experience in Medical Device or Pharma
</li><li>SAP
</li><li>MS Office (Excel)
</li><li>Excellent communication skills and relationship-building abilities
</li><li>Wiling to Travel
</li></ul><p></p><p><b>Physical Job Requirements
</b><br>
<br>
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
</p><p></p><h1 class="jobSectionHeader"><b>Benefits &amp; Compensation
</b></h1><p><b>Medtronic offers a competitive Salary and flexible Benefits Package
</b><br>
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.<br>
<br>
</p>This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
<p></p><h1 class="jobSectionHeader"><b>About Medtronic
</b></h1><p>We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
<br>
Our Mission &mdash; to alleviate pain, restore health, and extend life &mdash; unites a global team of 95,000+ passionate people.
<br>
We are engineers at heart&mdash; putting ambitious ideas to work to generate real solutions for real people. From the R&amp;D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.</p></div><p></p>

Concentrix

<div><div><div><p><b>Operations
</b></p><p><b>Other
</b></p></div><div><div><div><b>Location</b></div>
<div>Egypt
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
The Associate Customer Success Specialist supports an existing customer base to cultivate and build strong customer relationships over the customer lifecycle while ensuring customer satisfaction and engagement. This role is responsible for developing an excellent level of product or service knowledge to support carrying customer questions and concerns.<h2 class="jobSectionHeader"><b>
Description</b></h2><ul><li>
Manage high volume of customer contacts and communications through phone and email each day</li><li>
Use contact search and productivity tools to verify contact information is accurate</li><li>
Conduct health checks at agreed upon recurring intervals to gauge product satisfaction and value completion</li><li>
Develop a level of product knowledge to speak intelligently to customers and address specific objections</li><li>
Document and track qualitative feedback and quantifiable measurements through surveys, phone calls and emails using computer systems</li><li>
Capture customers' product expectations, experiences, satisfaction, and likelihood of abandonment, &quot;Voice of the Customer&quot;</li><li>
Initiate steps through appropriate communication channels to address customer concerns/roadblocks prohibiting satisfaction or product usage</li><li>
Work with teams and management to promote a positive customer experience</li></ul></div></div></div><p></p>

B2B English- Associate Customer Success

B2B French-Associate Customer Success

Associate Customer Success - German Speaker

Associate Customer success -Spanish speaker

<div><div><div><p><b>Operations
</b></p><p><b>Other
</b></p></div><div><div><div><b>Location</b></div>
<div>Egypt
</div></div><div><div><b>Language</b></div>
<div>English
</div></div></div><div></div><div><div>
</div><h2 class="jobSectionHeader"><b>Summary</b></h2>
The purpose of the Licensing Associate (LA) is to help enable compelling licensing &amp; cloud deals for Microsoft Customers. Working with multiple stakeholders, the LA must help renew and expand the portfolio of Microsoft Customer Commercial VL agreements in line with Microsoft Growth and Cloud strategy. The LA will work with both internal and external teams, including Vendor Tele Renewal specialists (VT RS), Microsoft Field Representatives (Commercial Executives (CE), Microsoft Channel Partners (LSP) and Operational resources (CLO). The LA must have an aptitude for attention to detail, enjoy working with Microsoft licensing programs, be willing to support new customers offerings as Microsoft indicates, and have a capability for compliance &amp; adhere to defined policies and procedures. Quality of delivery is a high priority for this role.<h2 class="jobSectionHeader"><b>
Description</b></h2><div>
The Role of the Licensing Associate (LA) is to provide <b>LICENSING CONSULTANCY &amp; DEAL CONSTRUCT SUPPORT</b> for selected Commercial Volume licensing programs (as indicated by Microsoft) including but not limited to:</div><p>
1. Enterprise Agreements (EA, EAS, SCE),</p><p>
2. Open program (OLP, OV, OVS)</p><p>
3. Microsoft Products and Services Agreement (MPSA)</p><p>
4. New Commerce agreement (CSP, MCA-E).</p><p>
5. OSPA (China)</p><p><b>
CHARTER</b></p><p>
Collaborating with the Vendor Renewal Specialist (RS) &amp; Vendor Partner Connection Manager (PCM), the LA charter is to secure the customers renewal agreement on time, identifying up sell and cross sell opportunities aligned to the customer needs. It is also to sell new customers agreements based on demand triggers.</p><p>
This is done by working with the Renewal Specialist to:</p><p>
a. Know the customer&rsquo;s business &amp; licensing scenario.</p><p>
b. Know the customer&rsquo;s stakeholders &amp; timelines.</p><p>
c. Identify the potential <b>up-sell and cross-sell</b> scenarios for that customer.</p><p>
d. Prepare the value proposition for these scenarios with the RS.</p><p>
e. Leverage Microsoft resources such as Deal books and Solution assessment workshop.</p><p>
f. Gather what the customer wants to achieve as business outcomes now and in future.</p><p>
g. Migrate customers to other Microsoft programs where possible,</p><p>
h. Ensure that customers are delighted by Microsoft products and services.</p><p><b>
KEY RESPONSIBILIES</b></p><ul><li>Support Microsoft Cloud and Licensing deals for the designated Territory/region.</li><li>Work with RS/PCM to provide the best licensing solution for the customer and how to execute this aligned to Microsoft&rsquo;s strategy &amp; policy&rsquo;s</li></ul><p>
- Assist Vendor sales teams in developing and selling Cloud licensing solutions - e.g. assist in strong positioning of Microsoft Cloud Services, help develop accurate, relevant and complete financial analyses highlighting the benefit of Microsoft&rsquo;s Cloud, provide guidance around specific Online contract language, product licensing and assist in identifying Cloud Services whitespace.</p><ul><li>Deal book preparation.</li></ul><p>
- Works with partner and sub stakeholders to understand the sales hurdles being encountered during deal conversations - escalate as appropriate and assist in developing the needed innovations to smooth the sales cycle.</p><ul><li>Understands our competitors cloud licensing strategies, help our account teams position the benefits of the Microsoft cloud solution to customers and support Cloud compete offers.</li></ul><p>
including Customer/Channel Price Sheets (CPS) and any applicable concessions via an amendment.</p><ul><li>The LA will work to ensure secure all necessary pre-approvals from the authorized Microsoft stakeholder.</li><li>The LA will co-ordinate any necessary approvals by Microsoft in required Microsoft tools for the customer agreement (new or renewal).</li><li>The LA will ensure adherence to Microsoft policy&rsquo;s and procedures.</li><li>The LA will ensure a quality driven service, including continuous learning and identifying areas for process improvement.</li></ul><p><b>
EXPERIENCES/ KNOWLEDGE:</b></p><ul><li>In-depth understanding of Microsoft Commercial VL licensing programs particularly EA, MPSA, MCA &amp; CSP</li><li>Knowledge and experience of Microsoft or other Cloud and Online Services solutions.</li><li>Experience working with &amp; understanding negotiations in licensing contracts.</li><li>Positive attitude: Collaborative Team player.</li><li>Excellent communication and analytical skills with the ability to distill complex thoughts and strategies into simple, actionable recommendation.</li><li>Passion for working with Microsoft technology and accredited partners.</li><li>Experienced in establishing trusted advisor/strategic consultant relationships with a wide variety of internal and external stakeholders.</li><li>Able to help customers make the best choices in tough macroeconomic environments.</li></ul><p><b>
SKILLS</b></p><ul><li>4-year degree preferred</li><li>2-3+ years Licensing experience with a proven track record of success preferred</li></ul><p>
Experience working with or selling Office 365, M365, Azure, Modern work, Biz apps preferred</p></div></div></div><p></p>

Licensing Associate - B2B ( Attaching CV is Mandatory )

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1727 associate customer service specialist jobs IN Egypt

Associate Customer Service Specialist

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Licensing Associate - B2B ( Attaching CV is Mandatory )